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The Ultimate Guide to buying Electric Heating ...7 things you really need to know. www.trustelectricheating.co.uk

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1 Not having the correct size radiator can cost you money! Mistakes can happen when people think, ‘I will get a smaller heater for that room as it will cost less to run’. On the contrary if you opt for a smaller KW heater it can cost you more in the long run as it will take longer for a smaller heater to warm a bigger space. Not only will there be extra costs incurred but the heater has to work harder to get your living room to 22 degrees. Therefore, it takes longer to heat the room up and even then, it may not ever reach the desired temperature before it burns out. A great comparison of this is an element in a kettle that warms up hot water. The element has been designed exclusively to warm up a specific amount of water in minutes. Now imagine that we took that element out of the kettle and put it into a bath of water! The rules have changed we are now asking the element to warm up an extensive amount of water, which it has not been designed for. A small element will never warm a full bath of water, try and imagine how long it would take if it could! ADVICE Have a professional company come and measure your home. They will have a specific calculation they use to determine what size heater you need. www.trustelectricheating.co.uk

2 Which is the best type of heater – one that radiates heat or one that convects? You can further reduce your electric costs by choosing the correct heater for your space. Choosing this can be a confusing process. The biggest tip is to choose an electric heater that is more effective in warming your room fast as this becomes more efficient. What we mean by this is, it will heat the room up faster so that it can reach the room temperature quicker and then the heater will turn off, thus using less electric. Radiant heaters work by radiating heat into the room. They transfer heat in short straight lines. That means that whatever is in front of the heater will be warm. It does not transfer heat to the surrounding air. Therefore, if you want a whole room heating it may need to be switched on for a longer period. 4

Convection heaters work by moving a mass of air away from the source of heat carrying energy with it. Convected heat occurs because the hot air expands and then becomes less dense and rises. Convection is the fastest way to warm up your room as the air moves around the room, therefore, it is seen as a faster way to heat any size room and may not be on as long as a radiant heater that are mainly designed for small rooms. ADVICE Research is key, look for a heater that will have extra technology built into it as that may increase the convection process and help reduce bills. www.trustelectricheating.co.uk

3 The metal of the heater plays a significant role in reducing your bills. Not everyone knows that the carcass (the metal) that a heater is made out of has a huge bearing on energy savings. How many times have you thought ‘I’m a bit chilly - is the heating on?’ You then go and touch the radiator and its red hot. Then you go and switch up the thermostat believing that it will increase the room temperature quickly! That is because all heaters are made from different types of metal and some metals don’t disperse the heat quick enough into the room. 6

An example of this: you are cold in the living room and you turn your heater on. The heater starts to pull on the electricity to warm your appliance and then your heater starts warming up. Dependent on the metal that the heater is made from, will determine how fast that heat is dispersed in the room. This process is called conductivity. Conductivity in layman terms, is the measure of the ability of a material (metal in this example) to transfer heat. The higher temperature the metal reaches, the quicker the molecules will move. Metals that reach a higher temperature more rapidly will mean that the heat will be transferred at a higher rate - thus, warming your room up faster. The main two metals that radiators are made from are carbon steel and aluminium. The thermal conductivity of steel is much lower than that of aluminium. That means the steel radiator needs to be on longer than an aluminium radiator to warm up your room. ADVICE Before purchasing ask to see a mini version of the heater and request a demonstration. Don’t buy without seeing the product! www.trustelectricheating.co.uk

4 Having a storage element built in gives huge savings compared to a standard electric heater. The electric heaters that contain storage stones retain heat. This means the desired temperature in your room can be maintained without using supplementary energy. Modern storage radiators have either a chamotte or soapstone core. There are two types of storage heaters, the ones that typically uses the night-time electricity and the more modern equivalent that have been designed that you can use anytime of the day or night. The latter gives you much more controllability. Traditional storage heaters The more traditional storage heaters normally run on a Economy7 / Economy10 tariff. This means that during the night they take advantage of the cheaper electricity as you may be on an 18p day tariff and a 9p night tariff. Your home will be warm when you wake up in the morning and throughout the day the stored heat is used from the blocks inside. The main disadvantages of the traditional storage heater are the set patterns of heat. You cannot turn it on or off at a whim if you are chilly or too warm – it only works on a set clock. Therefore, when you are about to snuggle up and watch tv on an evening they tend to run out of heat, so you need some supplementary heating. Due to the tariff, you will pay twice as much on your daytime electric than your non-Economy 7 neighbour! 8

Modern storage heaters The modern storage radiators were made to allow flexibility around your behaviour. They can be turned on and off when you like in a 24-hour period. When they are turned on, the storage stones that are inside will hold and store thermal energy. When your room reaches the desired temperature, you will stop using electricity and then the stones will take over and emit heat, maintaining your room temperature for approximately up to another 30 minutes dependent on the quality of the storage stone. ADVICE If you are purchasing a modern storage radiator that will fit round your lifestyle check out the storage stone to make sure you only buy the best. www.trustelectricheating.co.uk

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5 The heater design will impact your electricity bills. Most heaters that are designed now are still having the traditional look. What we mean by that is that the front of the radiator looks the same as the back of the heater. As a consumer we think this is normal, however, when you think the radiator is radiating approximately 40% of heat at the front that also means that you are paying for 40% of the heat at the back of the heater warming your outside wall up. A complete waste of energy. 40% of your electricity heating costs is disappearing into warming a wall! WHY do you want to be spending 40% of your money warming the wall? Check out the design of all the radiators as this will save you money. There are heaters that have been designed with cold wall technology which eliminates heat loss into the wall and improves the effectiveness and efficiency of the radiator. In the long run saving you money!!! ADVICE Ask to see the front and back of the heater you are going to purchase to see if the design varies. www.trustelectricheating.co.uk

6 Temperature and timing settings can make significant savings. The second thing that will impact electric heating costs is the length of time you keep your heaters on for. When people are at home, they require more heat, so for instance, weekends can cost you more. A consideration that will make a huge impact on your electric costs, is the temperature control. Most modern electric heaters now come with smart thermostatic controls. Intelligent thermostats have many cost saving benefits. One of the standard specifications is when your heater has reached the set temperature, for instance 22 degrees, a signal is sent, so that the heater will be switched off. Now if we use a lower thermostatic temperature on each heater even by a couple of degrees going from 22 degrees to say 18 degrees, this will mean that your electric radiator is on for less time. It means that the heater does 12

not have to work harder to get to that higher temperature point of 22 degrees. Do not have your heaters on when you are not at home – it is a waste of energy. Modern electric heaters can get your room to the desired temperature quickly so there is no need to keep them on just set them to a fallback temperature between 10-12 degrees when you are out. Most thermostatic controls can now allow you to control your heating remotely so get a heating solution with an app. ADVICE Ask to see all the variations of heating controls. Find one that fits in with your lifestyle and is easy to use. www.trustelectricheating.co.uk

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7 Don’t skimp on price if you want lower electric bills! One of the biggest barriers when changing your heating is price. Ask yourself the following two questions. • How much will it cost you to buy a new heating system? • How much will it cost you to run the new heating system? This is where people fall down as they just consider the immediate capital cost. They do not consider how much it may cost to run! A huge consideration is saving money in the future on your electric bills as these can add up significantly. To do this you need an effective heater that warms your room up fast and therefore is more efficient. Ask all the companies you are seeing who their testing laboratory is. Then ask to see the results on energy savings. ADVICE Do not be bought by a glossy brochure and a salesperson with a great story. See the facts before buying. www.trustelectricheating.co.uk

Our 25-Year Relationship At Trust we have spent years helping clients make the right decisions that will fit in with their lifestyle. Some of our customers have wasted money on buying cheap radiators that have ended up costing them a fortune on heating bills. Go and watch our testimonials and see what our customers think of us - www.trustelectricheating.co.uk/reviews/ Making sure you pick a product that will save you money over the years is paramount. 16

When buying electric heating look for the longest guarantee as you don’t want the capital outlay in another 10 years. Our engineers take great pride in installing you one of the best solutions and are always on hand to answer any questions and concerns you have when choosing your electric heating. They will spend time with you going through your chosen thermostat to ensure you feel comfortable before they leave. www.trustelectricheating.co.uk

Partnered & tested by Huddersfield University At Trust we are lucky to have a fabulous research team in house and we partner with the Huddersfield University team of researchers and use their lab and facilities. Trust Electric Heating with Professor Rakesh Mishra on a range of issues, including improvements to the efficiency of the electric radiators that it produces. Dr Karina Zala – who has earned a succession of engineering degrees at the University, culminating in a PhD in turbocharger technology – was appointed Research Assistant and has been based at Trust HQ for more than a year. “Our objective is to be able to go to the marketplace with a product that is backed by independent testing against our competitors and then also use that knowledge to improve our own product range,” said Trust Electric’s Managing Director Fiona Conor. 18

Already the work has uncovered innovations which are now being applied to a new generation of radiator, competitive in terms of productivity, economy, the environment and, most importantly, safety. “I feel very supported by the University and, unlike a general industry assessment, the research can be tailored to our needs at every turn. We now know that our product is completely safe and more advanced than many on the market today,” added Fiona. Such is her confidence in the safety levels of Trust radiators, following the studies, that Fiona has produced a video for potential customers highlighting the level of safety, which also introduces them to the possible dangers present in other products currently on the market. www.trustelectricheating.co.uk

UK Inventor & Product Scott Conor, the inventor of the ‘neos heating system’ has been in heating most of his career. He has invented the neos, the Protostat, My Radiator Buddy for landlords and an energy saving app for student accommodation. During COVID-19 the company has been awarded a £49k grant to develop a new thermostat called CAVE which is an energy saving thermostat designed for the Confined Adults, Vulnerable & Elderly . The Student energy saving app and the ‘Radiator Buddy’, specific for landlords were launched in January 2020 and have shown huge energy savings on student accommodation. Scott’s daily input into the team is valuable and he still likes to go out on 20

the occasional call as a heating engineer so that he can keep in touch with the changing customer’s needs. As a company we don’t buy in our product from abroad we have invented our heating system in the UK and had it independently tested by Intertek. The ‘neos’ is an international patented product and we believe is the most efficient electric radiator being sold in the Uk. This is a British made product made in Garforth in Leeds and is distributed across the United Kingdom. For more information on the neos go to our knowledge centre and read about its creation. www.trustelectricheating.co.uk

2 styles – smooth or wave? 11 sizes – the heater 22

to fit any home? Any colour – you choose? Why do we have such a huge saving? The neos is made of a robust, recyclable Aluminium, with a SOAPSTONE core, with QUADVEX technology that gives quadruple convection, heats your room faster, doesn’t lose WARMTH into the back wall and saves on energy bills – and you design how it looks and fits into your home! Then wrap all the above in a 25-year manufacturer guarantee on the radiator that is UK manufactured. If you would like any further advice please go to our knowledge centre (www.trustelectricheating.co.uk/knowledge-centre/) or just give us a ring on 0800 5999 109 www.trustelectricheating.co.uk

If you want to save money on your energy bills, give our team a call on 0800 5999 109 Or check out our knowledge centre at www.trustelectricheating.co.uk/knowledge-centre/ and our reviews at www.trustelectricheating.co.uk/reviews/