RCNDC258_AccessBrochure

IMAGINE BETTER

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Established in 1993, RCN is a facilities-based communications provider partnering with residential and commercial property owners, developers, and other businesses in the DC Metro area. Services and products include high-speed internet, streaming TV and phone—all competitively priced and delivered over RCN’s wholly owned, reliable fiber-rich network. RCN operates on three fundamental tenets: Partnership, Choice and Technology. These principles guide how RCN ensures each partner is provided with an effective, customized communications solution. From a consultative approach, to dedicated network engineers and a knowledgeable operations team, RCN is uniquely positioned to provide you with affordable amenities your residents demand. 3

THE RCN NETWORK: FIBER-RICH, WHOLLY OWNED & LOCALLY MANAGED RCN maintains and operates its own resilient, fiber-rich network, offering extensive fiber with redundancy and enhanced performance. The U.S.-based Network Operations Center (NOC) proactively monitors the network, while local technical teams are available 24/7/365 to attend to your needs. Every installation is performed by a friendly and expert SCTE certified technician when it’s most convenient for you. • Architecture built for high-capacity services • Quick response times and a continuous reliable connection for superior uptime • Adaptable and flexible to meet the evolving needs of any property or development • 24/7 local support team and network monitoring 4

RCN offers a robust suite of residential and commercial communications products that will enhance your property with the amenities your residents demand. As a property manager, here is what you can expect from RCN: • Residential retail or bulk Internet, Streaming TV, and Phone services • Customized pricing and flexible contract terms • Revenue share potential • Discounted business services for onsite leasing and/or management offices • Complimentary site survey • Economical a la carte and bundled entertainment choices • Local support for residents and property managers • Marketing support during time of launch and beyond And, your residents can also expect: • Reliable, award winning Internet • Competitive pricing • Superior U.S.-based customer service, available 24/7/365 • Next day appointments – in-home or no contact installations • 2-hour appointment windows • Simplified, easy-to-understand billing statements • #1 Tech Support in DC for the best installation experience 5

HIGH-SPEED INTERNET • # 1 Recommended Internet Service Provider and #1 Customer Service by PC Magazine readers • V oted Best Internet Provider two years in a row by Washington City Paper readers • S uper fast Internet speeds including Gig Internet (up to 940 Mbps) • Perfect speeds for optimal video streaming and telecommuting • S eamless Wi-Fi connections ideal for video conferencing, security systems, smart home devices and high-tech appliances • Anti-virus and online security protection STREAMING TV • TiVo’s advanced remote offers an all-in-one experience. Voice search across live TV, On Demand, apps like Netflix, YouTube and more • Miss the start of a show? No problem. Restart it! • C ustomize Your TV—with TiVo, you get it all—choice, flexibility and unbelievable control to choose what you want to watch, when you want it OTHER ENTERTAINMENT • Voted Best Cable Provider two years in row by Washington City Paper readers • Choose from thousands of RCN On Demand movies, shows, music and more • 75+ channels in 10+ languages – Chinese, Italian, Japanese, Russian, Spanish and more • Premium entertainment from HBO Max, Cinemax, Showtime, The Movie Channel and Starz PHONE • Crystal-clear quality on our reliable digital network • U nlimited local, regional and nationwide calling • Caller ID for TiVo • 17 FREE features including voicemail, caller ID, caller ID deluxe, call waiting and three-way calling • Economical global calling packages *Internet download speeds may vary and are not guaranteed. Observed speeds may vary based on device, connection, & other factors outside of RCN’s control. Gig Internet offers speeds up to 940 Mbps. See rcn.com/yourspeed for 6 why speeds may vary. Certain equipment may be required to receive Gigabit speeds up to 940 Mbps. All speeds not available in all areas. The voice command feature on the remote requires the new TiVo experience. Compatible TiVo equipment is required to receive the new TiVo experience and voice remote feature. Internet service is required for TiVo service. Up to 75 hours of cloud DVR storage included. All names, logos, images and service marks are property of their respective owners. Visit www.rcn.com/hub/about-rcn/policies-and-disclaimers for additional terms and conditions. A trademark of Ziff Davis, LLC. Used under license; Where Available. Reprinted with permission. © 2020 Ziff Davis, LLC. All Rights Reserved. ©2020 Starpower Communications, LLC. All rights reserved. RCNDC258

#1 Customer Service #1 Tech Support 6 #1 Value #1 Installation/Setup #1 Recommended #1 Repairs Overall Satisfaction† Installation/ Setup Cost/Value Reliability Speed Ease of Use Tech Support Customer Service Repairs Likelihood to Recommend Net Promoter Score® Google Fiber 9.1 9.1 8.8 9.1 9.2 9.4 8.8 9.1 9.4 86 Verizon Fios 8.2 8.5 6.7 8.7 8.4 8.9 7.5 7.4 7.3 8.1 38 RCN 8.1 8.8 7.9 8.1 8.2 8.9 8.1 8.4 8.0 8.2 40 Grande Communications 8.1 8.8 7.7 8.0 8.1 8.9 8.3 8.5 8.1 8.1 38 Wave Broadband 8.0 8.7 7.5 7.9 8.1 8.8 7.8 7.9 7.7 8.0 32 WOW! Internet 7.9 8.7 7.6 8.1 8.1 9.0 8.1 8.0 7.8 8.1 34 Comcast Xfinity 7.2 8.0 5.7 7.6 7.7 8.4 6.8 6.6 7.0 6.8 -4 AT&T Fiber 7.1 8.1 6.6 7.3 7.3 8.3 7.0 6.8 7.0 7.0 4 Spectrum 7.0 8.1 5.8 7.3 7.3 8.3 7.0 6.8 7.1 6.8 -4 Frontier Fios 6.7 7.7 5.9 7.3 7.5 8.1 6.2 5.2 6.6 -4 Cox 6.7 7.9 5.4 7.2 7.2 8.2 6.9 6.6 6.5 6.4 -8 Mediacom 6.4 7.5 5.3 6.7 6.9 7.8 6.1 6.2 5.6 6.3 -21 AT&T (wireless) 6.4 7.6 6.1 6.7 6.2 7.7 6.3 6.4 6.5 6.2 -23 Optimum Online 6.4 7.8 4.9 6.9 6.7 7.8 5.7 5.3 5.9 5.8 -33 Verizon Wireless 6.3 7.6 5.5 7.0 6.3 7.7 6.4 6.0 -16 CenturyLink 6.2 7.9 6.3 6.9 5.9 8.1 6.2 6.1 6.4 5.8 -19 AT&T (DSL) 5.7 7.4 5.5 6.2 5.1 7.3 5.8 5.7 6.1 5.3 -43 Suddenlink Communications 5.6 7.2 4.5 6.5 6.7 7.8 5.0 4.4 5.1 5.3 -33 Verizon High Speed Internet (DSL) 5.6 7.4 5.1 5.9 5.4 7.4 5.7 4.8 -42 Frontier DSL 4.8 7.0 4.9 5.7 4.7 7.4 5.6 5.1 5.6 4.2 -56 AVERAGE 6.9 8.0 6.2 7.3 7.1 8.2 6.8 6.6 6.7 6.7 -2 Overall score is based on answers to the question “Overall, how would you rate your ISP? It is not the average of the other scores in the table. 7 Except for Net Promoter Score, scores are based on a scale of 0 to 10, where 10 is best. A blank field indicates that we do not have enough survey data to give the company a score. Net Promoter Score® is based on the answer to the Likelihood to Recomment question, on a scale of -100 to +100. NPS is calculated by taking the percent of respondents who answered 9 or 10 (promoters) and subtracting the percent who answered 0 through 6 (detractors). Net Promoter, Net Promoter, and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., Fred Reichheld.

OFFER YOUR RESIDENTS THE VERY BEST INTERNET, TV, AND PHONE AT THE VERY BEST PRICES. Contact me today! ARWEN BAIN-COSBY [email protected] 301-512-5772 Austin | Boston | Chicago | Dallas | New York | Philadelphia | Portland | Sacramento San Antonio | San Francisco | Seattle | Washington, D.C.