Corporate Brochure

EVERYTHINGFROM BADGESTO BOOTS.ALL OF ITGUARANTEED. Quality Uniform & Equipment Solutions. Guaranteed!

Executive SummaryCompany History & Key PersEoXnEnCeUlTIVE SUMMARY Unitex Direct is well equipped to provide your organization with uniforms and accessories that meet your quality, cost and delivery requirements. • We have been in business for over 25 years, and 92% of our business is with private security guard and event service companies and 5% with Police, Fire and EMS. • Multiple types of customization including embroidery, heat seal, emblem creation & application, silk screen, and alterations to uniforms, pick/pack and shipping are done efficiently per your order specifications. • Your account and orders will be handled by four individuals with a combined average seniority of 18 years with our company. Our experience allows us to manage your uniform program smoothly and effortlessly. • We guarantee your satisfaction. Since one of the most prevalent issues facing uniform decision- makers is poor quality, I established the UNITEX DIRECT GUARANTEE. If any product purchased from us does not meet your standards, we’ll replace it. • Our percent on-time delivery has consistently been in the 98th percentile for all orders. • We can offer your company a secure, custom, private online ordering system; organizing your products in your Uniform Web Store to be flexible to meet your operating needs. • bWuesineeffsosrntleeeCsdsOlsywMsiuPthpAopuNotrYtunyHiofIuoSrrTmnOedwRelYisvtea&rrytuKdpEeslYaaynCsd.OoRthPeOr jRoAb TsiEtePtEraRnsSiOtioNnNs EsoL you can open new Company History Unitex Direct was created in 1992. Within a very brief period of time we established ourselves as one of the fastest growing new uniform company startups. In the spring of 1994, we moved into our first rental space of 4,000 square feet in which we housed all of our operations, customer service, warehouse and our alterations department. In 1999, we increased the square footage of the company by 5,000 square feet to 9,000 square feet. In the fall of 2007 we purchased our own 19,000 square foot building and renovated it completely. We quadrupled the size of our alterations facility (to 2,000 square feet) to more efficiently handle the volume of orders as well as large startups that are processed through our company. Our company has grown from its inception and now has 17 full-time (and some part-time) employees to manage the workflow efficiently. We service more than 275 Customers and ship to more than 500 locations across the USA and Canada. Key Corporate Personnel Dan Mendelson, President, 25 years Nancy Clanton, Director, Large Accounts 20 years Trish Stewart, Director Customer Experience, 15 years Margo Krukowski, Team Leader, Alterations, 16 years Bev Gloss, Team Leader, Warehouse, 12 years 12

What our customers One thing we love about Unitexare saying about us: Direct is just how personable they are. Dan and everyone we come in “I have chosen to stay with Unitex Direct contact with are all just wonderful. based on the personal service, the helpful I feel like they are family. If I have staff, the quality of uniforms, and the way a last-minute order and put “ASAP” they work with us to make our uniform on it, I know they will do everything program successful.” they can to meet it. Dan was the only “They really care about helping us succeed business owner who made a point to from working with us on our inventory to come and meet me personally instead optimizing uniform options for different of only wanting to deal with the climates. I know we are one of many CEO directly. It’s just been a great clients but they treat us like we’re the relationship and I know they will only one.” come through for me. President HR Manager Regional Security Company Regional Security Company Southern U.S. Southern U.S. “It has been my pleasure working with Dan The number one reason we work with Dan Mendelson and the professional staff at Unitex Mendelson at Unitex Direct is because Direct for the past 15 years. They process when there is a problem, and everyone else orders quickly and extremely accurately. The says NO, Dan says YES. uniforms and equipment are always of the Not long ago the laundry ruined 300 shirts. highest quality and the prices are very reasonable I called Dan on a Friday and told him we and competitive. Unitex Direct staff members needed new shirts before Thursday’s night are always friendly and never too busy to assist game since the NFL doesn’t allow shipments me, no matter how big or small our order is.” into stadiums on game day. VP These were not just any shirts. The shirts Local Security Company had to be printed with our logo front and Michigan back and each shirt individually numbered. Normally, this is impossible. Not for the “We chose Unitex Direct a very long time rapid response team from Unitex Direct. ago. It is a decision we are very happy They received shirts on Monday, printed we made, as we have built a wonderful them on Tuesday and Wednesday, then relationship with them! Unitex Direct has shipped them to arrive 9 PM, Wednesday been an important part of our success night. because our uniform expense is at the top It was truly amazing. of our list in terms of costs and they have An NFL Event Services Manager been a very good company to work with.” VP Regional Security Company Midwest

Mission Statement Unitex Direct, Inc Mission Statement  We will take responsibility for your complete uniform requirements.  To give fast, accurate and courteous service.  To always give the best possible prices and delivery.  To correct any errors rapidly and efficiently.  To, at all times, act in the best interest of our valued customers.4

Methods of Operation Methods of Operation We manufacture our own security uniform shirts, pants and outerwear to industry standards to provide you with high quality and low cost products. We will maintain a perpetual inventory of all uniforms, across a complete size scale, required to outfit our customer’s needs on an immediate basis. We will diligently search out all specially requested items. We search and work with hundreds of vendors across the USA to deliver you the highest quality, lowest cost and best delivery on in-stock uniform, career apparel or accessories to meet the needs of your company and clients. We have the resources and experience to create a unique uniform program of customized products. We will work with the customer’s purchasing department to develop an efficient purchase order system. We will be in constant communication to determine if we have fully satisfied our customer’s requests. In the event an order is not shipping complete, we will maintain a maximum four hour response time following your order to advise shipment. We will provide quarterly or annual management reports, as requested, showing dollar volume purchased by branch as well as line items and quantities purchased. If we miss a scheduled delivery date, we will express ship the items to meet your schedule and absorb all shipping charges. We guarantee the quality for all items sold. If not satisfied you may return the product for a full refund or replacement, no questions asked. 5

Product OverviewPRODUCT OVERVIEWOur headquarters and distribution facility are located in Michigan. We count on the resources of morethan 125 vendors in this industry to provide us with all of the apparel, equipment and accessories thatour customers need. Innovation in the uniform industry is a constant and the list of products and ourvendors is constantly growing. Here is a list of our top products and customizations.Badges Maternity UniformsBallistic Armor Metal InsigniaBaseball Caps Military Caps Name BadgesBDU’s - Battle Dress Uniform NeckwearBelts - Leather and Nylon Nylon GoodsBig & Tall Clothing OuterwearBike Patrol Uniforms Pepper SprayBlazers Police EquipmentBoots and Shoes, Military Police UniformsCareer Apparel Polo ShirtsCasual Apparel Prison AccessoriesCoveralls & Jumpsuits Promotional ProductsEMS/EMT Uniforms RainwearFingerprint ID Equipment Safety ProductsFlame Resistant Apparel Security UniformsFlashlights SocksFlight Suits SweatersGloves Thermal ApparelHats Traffic Control ItemsHi-Viz Safety Apparel T-ShirtsHolsters Turtlenecks & DickeysIndustrial Uniforms Wicking ApparelLeather Goods Heat SealEmbroidery SilkscreenEmblems6 5

FREQUENTLYFArSeKqEDuQeUnEtSTlyIOANSsked Questions1. Can your company track internal monthly budget allocations for specific operations? Yes, we can track and report on your monthly budget allocations. When requested we currently provide monthly, quarterly and annual dollar volume and line item reports organized by facility for our major customers. The purchasing activity of each facility is regulated in its own account so that purchases and returns are aggregated to that location only. Facility managers can then get vital access to their dollars spent. We can also educate your facility managers on the necessary uniform distribution curve needed for a new start up if you don’t know uniform sizes until very close to the event. Our distribution curve data covers many years of sales history in our current database.2. Can you drop ship to site location offices? What is your policy concerning shipping costs? We drop ship on a daily basis to our customers’ locations. Where needed we can even ship to an employee’s home if access to the office on a crucial delivery day is not available. Our customer service team works very closely with UPS and FEDEX to watch over your deliveries with online tracking systems and effective communications. In some instances, we have been able to change the delivery address of a package in mid-stream. Shipping costs are an add-on cost to the uniform purchase. We scrutinize all of your orders so that they arrive on time with the lowest possible freight expense. Knowing our speed of production, the established number of days it takes for a package to reach a specific destination and what your anticipated delivery requirements are we will organize your orders to achieve your delivery needs, at the lowest possible cost. For large startups where the uniform deliveries might exceed 200 pounds of shipping weight we work with our freight carriers to give you the lowest possible freight delivery service. For even larger orders that may exceed 400 or 500 pounds we can use a common carrier to deliver your uniforms at even lower freight costs. We do not consider freight costs to be part of our operating margin but simply cover these costs and pass them on to you at the lowest possible level.3. Will we have an assigned key contact person? Yes, you will have an assigned Account Manager as a single point of contact on all services.4. Do you require customers to sign a contract / service agreement? We can work with your management team to come to an agreement on a service contract. 67

Frequently Asked Questions 5. Are you limited to the type of products you can provide and keep in stock for our use? We are a full-service uniform, apparel and equipment company. In our warehouse, we will stock, where feasible, 100% of your required products to help you maintain your company’s operations on an on-going basis. In the last 12 months we shipped more than 250,000 pieces representing more than 5,000 different inventory items – products and sizes. At the current time we have more than 130,000 pieces representing 4600 different products and sizes. 6. Do you apply extra fees for orders that require the following? • Oversized pricing varies by the product. Some oversized products have no extra fees. • We will affix up to TWO emblems per garment at no additional cost. Extra emblems, more than two per garment, require additional charges. 7. What qualities differentiate your company from other uniform suppliers? Our mission statement is to, at all times, act in the best interest of our valued customer. We understand that our company only exists because of the loyalty of our customers. Our role as your supplier is to provide you with products that promote the best image possible to your customers. We succeed at this by providing quality products to you on a timely basis. This includes making sure products are available and that your customization needs are met. Our experienced seamstresses provide exceptional custom alterations to make sure your uniforms fit the sizing variables within your staff including big and tall and maternity customization. We can pack by person for a new startup or at any time requested. The pack by person feature can save your company countless hours of frustration and effort in trying to suit up more than 20 employees at one time for a rapid turn start up. Rather than turn your office into a mini- warehouse, we will organize it all for you before it leaves our facility. We then ship direct to the site so that your facility manager can easily disburse the uniforms. We believe that our communication efforts and assistance are as crucial as the uniforms themselves. Communications exists at multiple places in the supply chain solution. The most critical piece occurs at the moment we receive an order from a customer. Every order is responded to via email within 4 hours of receipt. We respond with the following in mind. • Do we have it in stock? • Is it the item the customer really wants? (confirmed by our sales history to this facility) • Do we have the right color and size in stock? • Will it fit right? • Will the entire order be delivered on time? • How can we efficiently ship this to you and keep your operating costs low?8 7

Description of Online Ordering System ONLINE ORDERING SYSTEMThe Unitex Direct online ordering system is complete, secure and customized for your company’sprivate use. Each employee authorized to purchase uniforms is assigned a Username and Passwordwhich is connected to their facility. We can organize your products in the website to be flexible to meetyour operating needs. You can choose your category names and products specific to your way of doingbusiness. Our system allows this flexibility.In addition, we can organize your uniform products by department. For example, if you have multipledepartments within your venue that have unique uniform products or a specific look, we can organizethem so that your employees are able to easily locate and order products specific to that department.Products can be cross listed in multiple ways in multiple categories for best access and ease of ordering.We also have a Supervisor Module which is available in the system. We can set a dollar value limit oneach order and if the order exceeds that dollar value a Supervisor must approve the order. There iscomplete control over the entire order by the Supervisor, allowing them to either Accept, Modify orDeny the complete order. Even if the order has multiple line items in it, the Supervisor can modify eachline item quantity up or down. If the order goes to the Supervisor for approval, we do not see the orderuntil it is approved by him or her.Each Supervisor determines the level of authority given to the employees responsible for ordering. Avalued employee with many years of experience can have a high dollar limit before the supervisorcomes into play. A new employee responsible for uniform ordering can have a low dollar limit and thesupervisor would see these orders at the smaller dollar level.Another feature on the system is your ability to review and approve various shipping rates. You canselect UPS or FEDEX Ground or an Air option. We can also use your UPS or FEDEX account numberto bill your freight directly against your account if you prefer. 49

3000 Shirts, Jackets, Hats and Vests.3 Colors. 3 Logos. Needed in 5 Days by the NFL. Impossible!I’m Dan Mendelson,President of Unitex Direct,a uniform companyI started over 20 years ago.Stories like this show whatit’s like to work with us:It’s early on a Monday morning. I get an urgent email The reason I come to you is because when everyonefrom the Event Services Manager –“Can you call else says NO, your team says YES!”me?” They’ve got a last-minute event securitycontract from the Stadium Management Team for If you’re looking for industry-leading responsenext Sunday’s NFL game. time on the highest quality apparel, give us a call.But guess what: The Unitex Direct Guarantee.They needed thousands of shirts, jackets, hats andvests printed and embroidered in 5 days. If anything you buy from us does not meet your standard, we’ll replace it.Normally, this is impossible. That’s a promise.We go into hyperdrive. Get shirts, jackets, hats andvests in the right colors, print and embroider multiple Call me. We’ll help you solve yourlogos on thousands of garments, then ship to arrive impossible problem.before game day. 800 682-1606 x236 orGame day will be game on. [email protected] I told the customer the delivery would beon time, he said, “Dan, you don’t know the wordimpossible. Quality Uniform & Equipment Solutions Guaranteed!

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Contact Dan Mendelson:800-682-1606 x236 [email protected] us at www.unitexdirect.comor 8226 Goldie StreetWalled Lake, MI 48390Quality Uniform & Equipment Solutions. Guaranteed!