Customer Service Training Tips

Title:Customer Service Training TipsWord Count:495Summary:Good customer service is the best way to keepcustomers coming back to your business. superstores that have hundreds of employee's, thesecompanies do not give their workers enoughincentive to be customer friendly, and they don'tseem to insist their employees use the customer

training tips that are provided during theirtraining. Businesses always supply new employeeswith their own customer service training tips inthe beginning but they seem to forget them afterbeing em...Keywords:customer service training, customer serviceArticle Body:Good customer service is the best way to keepcustomers coming back to your business. superstores that have hundreds of employee's, thesecompanies do not give their workers enoughincentive to be customer friendly, and they don'tseem to insist their employees use the customertraining tips that are provided during theirtraining. Businesses always supply new employeeswith their own customer service training tips inthe beginning but they seem to forget them after

being employed for awhile. Maybe stores andbusinesses should make their employees go througha refresher course and re-learn the customerservice training tips that were given to them inthe beginning. Training your employees in the artof customer service can be the least expensiveimprovement you can do. Make sure your employeeshave good people skills and that they enjoyworking with people. One nasty person with a badattitude can ruin a small business faster than ahold-up. Here are some customer service trainingtips that may help your employees.Some customers are just plain difficult. They arealways complaining, they are picky, know-it-alls,faultfinders, constant complainers,unreasonable, demanding. There's no way you canavoid them so you have to learn to deal with them.Angry people cannot rationalize because they areso wrapped up in the emotion of anger thatanything you say gets filtered through theiremotion. Rationalizing, problem solving,

listening, and negotiating are all left-brainactivities and your angry customer is stuck in theright side of the brain, and therefore cannot beexpected to rationalize with you. Here are a fewmore customer service training tips.Believe it or not the best way to diffuse asituation with an angry customer may be clearedup with two little words. 揑 'm sorry.?Recentresearch shows that more than 50% of customers whohave voices a complaint never get an apology. Itdoesn't take a rocket scientist to realize thatmost people just want to be acknowledged, and whenthey get ignored and treated like they don'tmatter and their opinion means nothing. One of thebetter customer service training tips I found issaying 揑'm sorry,?can make all the difference inthe world.I don't believe in the saying the 揷 ustomer isalways right.?No their not always right, andthere are those that make themselves feel

superior by belittling others. Being courteous tocustomers does not mean you have to accept abusefrom them. Nobody deserves to be treated badly,but unfortunately there are those who go out oftheir way to do so. Saying things like, 揟 hankyou for letting me know that you're unhappy with厰 will usually calm even the meanest customersand the nicer you continue to be with them, thecalmer they get, this is a very good customerservice training tip. Try it a few times it reallyworks. There's also another saying that goes: 揧ou don't have to show up to every fight you'reinvited to.?