AX Retail

The pace at which IT is changing the landscape of retailing is accelerating. And it is Retail leadership that goes deeper with strategic future ready IT solutions that will win the day! Future Ready Retailing from those who know AX Retail best Consumerization of IT driven by increasing web, mobile and social penetration is 60% powering a unique mix of brick and click led shopping behavior by consumers. of retailers rate While on one hand this throws up new opportunities in using technology to mobile, social & engage with customers through multiple channels to drive revenue and satisfaction, personalization it brings its own challenges of order fulfilment, operational efficiencies and com- plexity of integrating many IT platforms to deliver results. In an industry and market as high priority environment where margins are under pressure, it is indeed a tough balancing act i n v e s t m e n t to invest in the best new business solutions while managing budgets! areas. Microsoft Dynamics AX Retail state of the art, integrated, future ready A modern unified technology offering tailored specially to Retail industry needs, Microsoft Dynamics AX Retail allows retailers to realize the opportunities of tomorrow while reducing complexity and costs. A state of the art omni-channel enabled front end enables a single view of the customer, allowing for innovative cross-channel experiences. Seamless connect across digital, store, supply chain and headquarter systems on a familiar integrated technology stack enhances operational efficiency, collaboration and ease of adoption, while lowering IT costs. Store Ops, Omni-channel Customer Care Omni-channel order Financial Merchandisin eCommerce & management, Management g, Muli- Social Replenishment (GL/AP/AR) channel Commerce Management & Logisics

MASS SPECIALITY TRANSIT MERCHANDIZERS RETAIL RETAIL SHOPPING AS YOU LIKE IT, WHERE YOU LIKE MOBILE DRIVE-IN SYSTEM SHORTENS IT QUEUES A LEADING DUTY FREE RETAILER decided to transform ONE OF THE WORLD’s LARGEST HYPERMARKET CHAINS their technology to create a new customer shopping expe- elected to work with Sonata to optimize their multi-channel rience. Sonata was chosen to implement a next-gen multi- system to fulfill online orders, which would be kept ready for channel solution capable of facilitating a seamless experi- pick up by the end consumer at a time convenient to them. ence across multiple retail, lounge and in-flight touch A Store Drive-in channel for customers by extending AX for points on a single platform integrating processes and Retail functionality to Windows mobile devices, based on its systems. proprietary Click & Collect solution asset was delivered. BENEFITS: A superior shopping experience across more BENEFITS: Sonata’s mobile-based solution helped enable than 50 shops and lounges with 24X7 operations, loyalty error free processing of online shopping requests, improved program management and secure payment, to drive picker productivity and enhanced end consumer customer satisfaction and revenues. convenience. ENHANCING RETAIL PROMOTIONS 10X INTEGRATING AX RETAIL TO SUPPORT GROWTH A LEADING ASIAN RETAIL CHAIN decided to go beyond the A LEADING US APPAREL & FASHION CHAIN chose AX Retail routine in enabling personalized dynamic promotions to 2012 as the system to power their growth plans. Sonata delight consumers. Sonata was the partner of choice to helped implement a solution, given the need to integrate tackle the challenge of enhancing the promotion capability complex existing systems into an effective final solution. A of AX Retail to cater to a significantly higher number of scalable solution supporting new channels and store promotion types. formats was developed. BENEFITS: With Sonata’s Promotions+ accelerator on AX BENEFITS: The final implementation integrated new Retail, fifty two promotion variants (one per week) could be e-commerce features of AX Retail with existing POS and run dynamically to be more responsive to consumer and order management systems . Growth in new outlets and business needs. channels was enabled with speed and at lower TCO. Value Added Engineering & Solution Accelerators CLICK & PROMOTIONS+ $ REPAIR & RETAIL COLLECT SERVICES ANALYTICS Integration of mobile & Promotion engine to add Automates service repairs Imports transaction data web orders to AX to out-of-the-box and warranties related to across various channels platform promotions business processes for retailer refurbishment Customer analytics – Pick & Pack list generation Scales up types of requests high value segments, including store geo- promotions that can be loyalty & churn, targeted location for fulfilment configured in AX Retail Service Management promotions significantly functionality extends to Order on-line and collect Retail POS, executing Job Business analytics – at store convenience to Tailored for dynamic and Card functionality merchandising & shelving customer innovative promotion strategy, inventory requirements of individual control, campaign customers monitor

Microsoft Dynamics AX Retail + Sonata Your best bet to be a future ready Retailer BENEFITS DRIVE GROWTH Sustain revenue growth with future FUTURE READY RETAIL ready Omni-Channel business RESPONSIVE | FLEXIBLE | EFFICIENT Integrate applications for consumer connect & satisfaction ENHANCE EFFICIENCY Omni channel order fulfilment Improved efficiency of EXPERTISE & ASSETS merchandising & operations Familiar & integrated MS tech stack RESOURCES & PROCESSES OPTIMIZE SPENDS Lower TCO DELIVERY TRACK RECORD Managed Services models Rationalized license costs Sonata AX Retail Practice The best of AX Retail, from those who know it best! With a track record of a 10 Year Partnership with Microsoft in working on Dynamics AX from AX 3.0 to AX Retail 2012, Sonata brings unmatched expertise, resources and experience in ensuring you get the most out of your AX Retail investments. Proven implementation processes, deep value added engineering skills on AX and strengths in related technologies like e-commerce, Mobility, Cloud and Analytics have seen us be an IT partner of choice for some of the leading retailers of the world. EXPERTISE RESOURCES DELIVERY & ASSETS & PROCESSES TRACK RECORD Full range of services with Dynamics AX Retail Center of More than 75+ projects sub-segment specific solutions Excellence delivered successfully Deep value-added engineering Large talent pool with 500+ Clients spanning global Fortune experience from core AX 3.0 to skilled AX resources 100 to niche retailers AX 2012 for Retail Proven large scale Global delivery model Re-usable assets and innovations implementations based on Sonata’s TORQ Managed Services Strengths in surround - Blueprint-driven methodology technologies – Omni Channel & Best in class TCO E Commerce, SMAC, BI & Analytics

Full portfolio of services One Stop. Ownership of Results. Sonata’s services on AX Retail reflect its focus on enabling clients to transform key business processes by integrating relevant technologies that move the needle on innovation and business outcomes. The out of the box functionalities of AX Retail are enhanced with Sonata’s Add-On solutions and implementation expertise, to deliver to your needs. Service across a range of needs ensures superior system level benefits and reliablity. Customer Enterprise IT Cost Engagement Efficiency Management  Omni-Channel Commerce  POS Solutions  AMS  Customer Analytics  Store Productivity  L2,L3 Support  Promotions  Merchandise Analytics  Data Center Management  Loyalty Management  Campaign Analysis  Network Support  Mobile & Social Shopping  Infrastructure Support Sonata is a partner with global delivery capability and quality standards, with operations that span the US, Europe, Middle East, India, Asia Pacific and ANZ regions. Our team works to quality standards conforming to SEI SMMI Level 5, ITIL, ISO 20000 and ISO 27000 systems. A company listed on Indian stock exchanges, Sonata offers the stability and capability to invest behind strategic, large and long-term initiatives for its clients. Ultimately, software services is a people business. Sonata’s people values are built on three critical attributes - Thought Leadership, Customer Commitment and Execution Excellence. Sound approaches in selection, training and development, ensures that every Sonatian evolves as a best-of-breed software professional who can make a difference to clients. About Sonata Software Sonata is a global software services company that focuses on providing IT solutions that make a difference to client business outcomes by transforming strategic business processes. A trusted long-term service provider to Fortune 100 companies across both the software product development and enterprise business segments, Sonata’s approach is focused on leveraging deep technology expertise and client commitment, through a unique delivery model based on customer specific centres of excellence, to provide innovation, reliability and faster time to market in harnessing new technology towards business critical results. The company specialises in solutions for Customer Engagement & Growth, Enterprise Efficiency & Collaboration and IT Cost Management initiatives in the ISV, Travel, Retail and Consumer Goods domains. In India, Sonata’s capabilities further extend as one of the largest end to end software system integrators, enabling clients maximise the effectiveness and productivity of software investments. APS Trust Building, Bull Temple Road, N. R. Colony, Bangalore - 560 019, India. T: +91-80-6778 1999 | F: +91-80-2661 0972 | E: [email protected] www.sonata-software.com