Civilian Employee of the Year Mercedes Carrillo is inspiring to everyone around her. She has managed to make an exceptional impact on the finance department through her punctilious nature, eagerness to learn, and passion for success. Mercedes has also completed her journey to becoming a U.S. Citizen this year, and makes great progress to achieving her degree in Accounting. She indubitably brings a positive energy to the workplace and shows great compassion for her co-workers and members of the community. We look forward to her continued success and MARIA MERCEDES CARRILLO we are proud to announce Mercedes Carrillo FINANCE SPECIALIST the 2020 Civilian Employee of the Year. 46
Navigating the Virtual World Social platforms have entirely altered the landscape of the internet. Today, over 3.96 billion people in the world are actively using social media. That is why we have made a particular effort to not only improve our social networking image but also provide the public with the most up to date information we have. Through our presence on Facebook, Instagram, and Twitter we have amassed around 3,987 new followers just over the course of 2020. As we continue to grow our following and navigate the virtual world we live in today, we analyze this past years statistics to better enable us for the future. To the right you will see a breakdown of our community engagement among our Facebook, Instagram, and Twitter accounts during 2020. The restrictions on public gatherings, meetings, and events this past year highlighted the importance of having an online presence. We were effectively able to maintain contact with our community by posting about emergency situations, safety advice, achievements within the District, and more. The provided statistics show observable growth in our outreach and provide a baseline for areas to improve as we navigate through 2021. We will continue to use these outlets to further boost public interaction and education.
Social Media FOLLOWERS FOLLOWERS 2,531TWITTER FACEBOOK 10,298 • 230,228+ people engaged in posts • 9,742+ page likes • 621,300+ tweet impressions • 14,000+ page views • 17,935+ profile visits • 2931+ new followers • 462+ tweets 1,731INSTAGRAMFOLLOWERS • 381+ mentions • 551+ new followers • 122+ posts • 6581+ likes • 121+ comments • 505+ new followers 48
Facing COVID-19 A Year of Unprecedented Events At the beginning of 2020, the world The Greater Naples Fire Rescue experienced an outbreak of a virus District took necessary measures that would change life forever. The during the pandemic. To the right is a coronavirus (Covid-19) pandemic synopsis of the actions taken by the erratically spread through many District to assist employees in countries and continues to impact us providing service and to give the today. Mask mandates, social community a feeling of safety. distancing, travel bans, government shutdowns, business closings, among other precautions left society scared, confused, and worried.
Here’s What We Did: Required staff to wear face coverings Used conference calls as an alternative & practice social distancing to face-to-face meetings Required staff to record their Disinfected facilities using temperature & answer Covid-19 electrostatic sprayers symptom questions upon building Sanitized the polls for election day entry each day with our electrostatic sprayers Closed administrative offices to the Continued 24 hour response to public to reduce interaction emergency calls with proper Implemented a remote working precautions schedule so only 50% of staff was in Celebrated special events in the the office at one time community with car parades Canceled all events held on district Supported local healthcare workers property for their service Suspended citizen observation visits, ride times in district vehicles, and use Used social media to spread of district meeting rooms awareness, updates, and advice 50
Community Involvement Showing Support For Our Community
Supporting Our Community Amidst Covid-19 It was particularly challenging to show Firefighters showing their support our love and appreciation for the for Covid-19 patients. community this year due to restrictions on public gatherings and enforcement of social distancing. However, we were able to still celebrate and support our community through our participation in various car parades. Whether it was for a retirement, birthday, or in appreciation for our healthcare workers, the district was thrilled to be involved. GNFD leading Grant’s 5th birthday parade. GNFD crews at the Florida Department Crews spread holiday cheer throughout of Health showing support for our Greater Naples Communities on Christmas public health heroes Eve The Annual Toy Drive also looked different this year, but was still made possible through the hard work of our employees. 52
ASnapshot of 2020 A Year in Review 2020
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GNFD ‘Professionalism, Integrity, Compassion’ Administrative Headquarters Fire & Life Safety FOLLOW US! 14575 Collier Blvd. 2700 N Horseshoe Dr. SCAN ME! Naples, FL 34119 Naples, FL 34104 (239) 348-7540 (239) 774-2800 (239) 348-7546 (fax) (239) 774-3116 (fax)
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