The Seaport Story

OUR CHIEF STEWARD HANGS OUT ON THE ROOF. Meet Edwin Medrano, Chief Steward. Edwin and his staff keep our equipment humming. But it’s his rooftop hives and 1,000,000 bees that put our own honey on your breakfast table and in our signature dishes. Seaport’s Official Beekeeper rides a bike to work and is passionate about the Seaport Green Team and the role he plays in creating a unique and memorable experience for you. It’s because of people like Edwin that Seaport consistently claims the top ranking in TripAdvisor’s popularity index. Sweet. S E A T H E D I F F E R E N C E SM One Seaport Lane | Boston, MA 02210 | 617.385.4212 | www.seaportboston.comBODY COPYAVENIR LITE STD 35 LIGHT & AVENIR LITE STD FOR LEAD IN SENTENCEUPPER & LOWER CASEUSAGE EXAMPLE 2 SIZE - 9 PT LEADING - 13 PTMeet Edwin Medrano, Chief Steward. Edwin and his staff keep KERNING - 0our equipment humming. But it’s his rooftop hives and 1,000,000 JUSTIFIED BUT CAN BE FLUSH LEFTbees that put our own honey on your breakfast table and in oursignature dishes. Seaport’s Official Beekeeper rides a bike to work BODY COPY TO BE INDENTED DEPENDINGand is as passionate about making Seaport “green” as he is about UPON WIDTH OF ADcreating a unique and memorable experience for you. It’s becauseof people like Edwin that guests return to Seaport again and again.Sweet!F F E R E N C E SM SIZE - 9 PT BUT DEPENDS ON WIDTH OF BODY COPY. KERNING - 980 (WIDTH OF BODY COPY) JUSTIFIED 47

Color Palette PANTONE - 3015 C PANTONE - 2705 C PANTONE - 7417 C CMYK: 100 55 19 3 CMYK: 34 33 0 0 CMYK: 5 85 88 1 RGB: 13 18 162 RGB: 165 164 223 RGB: 227 78 53 WEB: 0d12a2 WEB: a5a4df WEB: e34e35 PANTONE - 7406 C PANTONE - 129 C PANTONE - 382 C CMYK: 8 27 100 0 CMYK: 25 58 100 10 CMYK: 31 1 100 0 RGB: 237 183 0 RGB: 179 111 0 RGB: 190 213 0 WEB: edb700 WEB: b36f00 WEB: bed50048

PANTONE - 7416 C PANTONE - 1375 C PANTONE - 311 CCMYK: 4 74 74 0 CMYK: 0 44 89 0 CMYK: 69 0 12 0RGB: 231 103 75 RGB: 255 161 46 RGB: 0 196 224WEB: e7674b WEB: ffa12e WEB: 00c4e0PANTONE - 7466 C PANTONE - 7465 C PANTONE - 577 CCMYK: 94 0 26 0 CMYK: 68 0 36 0 CMYK: 35 8 59 0RGB: 0 177 192 RGB: 44 195 182 RGB: 172 198 134WEB: 00b1c0 WEB: 2cc3b6 WEB:acc686 49

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Stationery 200 Seaport Boulevard Suite 50 Boston, MA 02210 617.385.5200 www.seaportboston.com Mailing Label 200 Seaport Boulevard Suite 50 Boston, MA 02210 Rule is FPO ONLY N DO NOT PRINT Letterhead54

200 Seaport BoulevardSuite 50Boston, MA 02210 NotecardNo. 10 envelope Buisiness card 55

Key Card Keycard fronts and back Fronts56

Operating Instructions: Touch card to the lock reader above the door handle. When green light appears, press handle and open door. Help us help the environment! When you check-out, please return this card to the Front Desk so that it can be recycled. To find out more about Seaport’s commitment to sustainability, visit our website www.seaportsaves.comBack 57

Guest Services Book Notebook binder with tabs, divider pages and sample pages GUEST SERVICES S E A T H E D I F F E R E N C E SM Sample divider page58

GUEST SERVICES WELCOME TO GUEST SERVICES THE SEAPORT HOTEL IN BOSTON’S MOST IN-ROOM DINING ext. 4305 EXCITING NEW NEIGHBORHOOD! Breakfast . . . . . . . . . . . . . . . . . . . . . . 6:00 a.m. – 11:30 a.m. We’re delighted to welcome you to a hotel experience we hope you will find All-Day Dining . . . . . . . . . . . . . . . . . . . 11:30 a.m. – 11:00 p.m. incredibly comfortable and refreshingly different. Whether you’re here for All-Day Dining Friday and Saturday. . . . . . . . 11:30 a.m. – Midnight business or pleasure, our goal is to make your visit truly special. Begin with a fabulous location – directly on the water – with views that stretch Please contact our in-room dining manager for catering needs in your out across the Boston Harbor Islands and span the city skyline. Sea breezes, the room, including hospitality bar setup and hors d’oeuvres. sight of ships and sailboats right outside the windows, a run or stroll along the HarborWalk... you won’t find amenities like these elsewhere in Boston. DINING A ONE-Of-A-k IND WATEr frONT AURA RESTAURANT – Lobby Level ext. 4300 Boston Harbor symbolizes our city’s history... and its future. From a tiny Breakfast 6:30 a.m. – 10:30 a.m. settlement in the North End (within easy walking distance) to the world-class city Monday through Friday . . . . . . . . . . . . . . 7:00 a.m. – 11:30 a.m. it is today, Boston is one of America’s most historic, intriguing and cosmopolitan Saturday . . . . . . . . . . . . . . . . . . . . . . 7:00 a.m. – 12:30 p.m. cities. And the Seaport District is at the crossroads of its past and future. Home Sunday/Holiday . . . . . . . . . . . . . . . . . . at one time to clam flats, seafood warehouses, railroads and sugar refineries, the Seaport District still boasts a working fish pier and is also home to museums, Lunch award-winning restaurants, entertainment venues and striking new buildings Monday through Friday . . . . . . . . . . . . . . 11:30 a.m. – 2:00 p.m. and parks. Feel the energy. The Seaport District is where 21st century Boston is taking Dinner shape. There’s something new virtually every day. Discover new shops and Tuesday through Saturday. . . . . . . . . . . . . 5:30 p.m. – 10:00 p.m. galleries. Experience dozens of the city’s best restaurants. Or venture farther afield as the Seaport District is ideally situated for exploration by foot, public Enjoy delicious contemporary, globally-influenced, locally-sourced transport or water taxi cuisine, introducing guests to a confluence of vibrant and exciting flavors. Aura’s cuisine is complimented by an award-winning wine list S E A T H E D I f f E r E N C E SM and a warm and inviting atmosphere reminiscent of the private quarters of a ship’s captain. Aura also offers two private dining rooms ideal for Work hard. Then relax. Enjoy Seaport’s amenities, from a complimentary fitness social celebrations or corporate functions. center with a view to complimentary wireless Internet throughout our award- winning conference and meeting destination, from enticing restaurant offerings TAMO BAR & TERRACE – Lobby Level ext. 4315 to our unique Pillow Library menu. Our tagline is our goal: to provide you with superior amenities and service, Sunday through Thursday . . . . . . . . . . . . . 11:30 a.m. – Midnight delivered with innovation, sophistication, and genuine warmth. Welcome to Friday and Saturday . . . . . . . . . . . . . . . . 11:30 a.m. – 1:00 a.m. Boston’s most accommodating hotel. Tamo Terrace (seasonal) . . . . . . . . . . . . . . 11:30 a.m. – 10:00 p.m. Lighter fare served all day . . . . . . . . . . . . . 11:30 a.m. – 11:00 p.m. Sample interior pages SEAPORT CAFÉ – Lobby Level ext. 6310 Monday through Friday . . . . . . . . . . . . . . 6:30 a.m. – 4:00 p.m. Saturday and Sunday . . . . . . . . . . . . . . . 7:00 a.m. – 1:30 p.m. Holiday hours vary. Serving coffee, pastries, soup and sandwiches 59

OtherCollateral Please accept our apologies but this WE’RE SO SORparking ticketing station is not working. This door is not wo You will find other parking Please use the adjace ticketing stations on each level of the garage adjacent to the elevators.Temporary Hotel Signage 8.5 x 11 - This is the format for all temporary hotel signage in public areas Welcome to Seaport! WELCOME TO SEAPORT’S PRESS E GUEST ROOM TO RE S E A T H E D I F F E R E N C E SM HO ENTERTAINMENT SYSTEM60 Event Template CLICK SURF THE INTERNET ON YOUR TV TV PRO WATCH YOUR FAVORITE BROADCAST GUI AND CABLE CHANNELS USE STREAM YOUR OWN CONTENT INCLUDING TIME NETFLIX® AND HULU® SHUTD LEARN ABOUT SEAPORT’S AMENITIES AND SERVICES TURN OVER THIS CARD TO LEARN MORE Seaport Remote Control Leaflet 5x

RRY. SUMMER FUNorking. AT THE SEAPORT WORLD TRADE CENTER HEADHOUSEent door. Join Us For Our Summers. Food Truck Festivals WEDNESDAY, JULY 26 & WEDNESDAY, AUGUST 23 5:30 - 8:00 P.M. FOOD TRUCK FARE • MUSIC • OUTDOOR GAMES Visit seaportboston.com/events YOUR REMOTE, MOUSE & KEYBOARD ALL IN ONE! EITHER SHORTCUTETURN TOOME SERVICES K FOROGRAM NAVIGATE IDE WITH FOR BUTTONSED TV OR USE THE DOWN MOUSE PRESS EITHER TO WATCH HD TV CONTROL YOUR STREAMING DEVICES Flip Your Remote for a Full KeyboardAs great as it is, your Remote will only work in your room.x8 Summer Flyer 61

OtherCollateralDoorhanger Se a p ort in-room dining menu S E A T H E D I F F E R E N C ESM62

EGGS FRUITS2 Eggs Any Style . . . . . . . . . . . . . . . . . . . . . . $12 .00 Grapefruit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $5.00 Seasonal melon & fruit . . . . . . . . . . . . . . . . . . . . . . $11.00Side: Mixed berries . . . . . . . . . . . . . . . . . . . . . . . . . . . $11.00 Yogurt parfait . . . . . . . . . . . . . . . . . . . . . . . . . . . $15.00Breakfast potato Young greens granola, non-fat vanilla yogurt, mixed berriesEggs: Over easy Over medium BR E A K FA ST Sunny side up Scrambled Poached BEVER AGES Over hardToast: Wheat Rye White English muffin Cinnamon raisinBreakfast Meat: Coffee, small pot . . . . . . . . . . . . . . . . . . . . . . . . . $6.00 Pork breakfast sausage Chicken-apple sausage Coffee, large pot . . . . . . . . . . . . . . . . . . . . . . . . . $10.00 Applewood smoked bacon Canadian bacon Decaffeinated coffee, small pot . . . . . . . . . . . . . . . . . $6.00 Decaffeinated coffee, large pot . . . . . . . . . . . . . . . . . $10.00 with3 Egg Omelet . . . . . . . . . . . . . . . . . . . . . . . . $15 .00 Milk Skim milk CreamSide: Lemon HoneyBreakfast potato Young greens Selection of Tea . . . . . . . . . . . . . . . . . . . . . . . .$5 .00 Earl Grey Black Currant English BreakfastFillings: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75¢ Each Orange PekoeSpinach Broccoli Olives Hot Chocolate . . . . . . . . . . . . . . . . . . . . . . . . . . . $4.00Tomato Basil pesto Mushroom Espresso . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $5.00Roasted red pepper Caramelized onion SausageHam Bacon Boursin Milk (glass) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $3.00 Skim milk (glass) . . . . . . . . . . . . . . . . . . . . . . . . . . $3.00Smoked cheddar Swiss cheese American cheeseToast: Fresh squeezed orange juice. . . . . . . . . . . . . . . . . . . $5.00 White Cinnamon raisin Wheat Rye Fresh squeezed grapefruit juice . . . . . . . . . . . . . . . . . $5.00 English muffin Cranberry juice . . . . . . . . . . . . . . . . . . . . . . . . . . $4.00Eggs Benedict . . . . . . . . . . . . . . . . . . . . . . . . $15 .00 Canadian bacon, English muffin, hollandaise Apple juice. . . . . . . . . . . . . . . . . . . . . . . . . . . . . $4.00Sides . . . . . . . . . . . . . . . . . . . . . . . . . . . $8 .00 each Pineapple juice . . . . . . . . . . . . . . . . . . . . . . . . . . $4.00Pork breakfast sausage V8®juice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $4.00Tomato Applewood smoked bacon Bottled water . . . . . . . . . . . . . . . . . . . . . . . . . . . $4.00Young greens Chicken-apple sausageAvocado Canadian baconBreakfast potato SWEETS Guest Name: _________________________________________________French Toast . . . . . . . . . . . . . . . . . . . . . . . $17 .00 Room #: ______________________________________________________Buttermilk pancakes . . . . . . . . . . . . . . . . . . . $15 .00 Number of Guests: ____________________________________________Plain Strawberries Banana Signature: ____________________________________________________Belgian Waffle . . . . . . . . . . . . . . . . . . . . . . $17 .00 Please check requested time frame of deliveryStrawberries & cream Brown sugar & bananaAssorted Dry Cereals . . . . . . . . . . . . . . . . . . . . .$5 .00 6:00 – 6:15 7:30 – 7:45 9:00 – 9:15 9:15 – 9:30Cereal: 6:15 – 6:30 7:45 – 8:00 9:30 – 9:45 9:45 – 10:00Special K® Corn Flakes Raisin Bran 6:30 – 6:45 8:00 – 8:15 Other _____________All-Bran Rice Krispies® Frosted Flakes® 6:45 – 7:00 8:15 – 8:30Milk: 7:00 – 7:15 8:30 – 8:45 Whole milk Skim milk Soy milk 7:15 – 7:30 8:45 – 9:00With fruit: . . . . . . . . . . . . . . . . . . . . . . . . . . . $7 .00Banana StrawberriesBagel Please place on your doorknob by 2:00 a.m. We observe a “service Cream cheese, jam & butter . . . . . . . . . . . . . . . . . . . $5.00 inclusive” policy, and it is not necessary to tip. An additional $3.00 Cream cheese, smoked salmon, tomato, red onion . . . . . . $17.00 delivery charge* and 18% service charge will be added to your bill.Irish Oatmeal . . . . . . . . . . . . . . . . . . . . . . . . .$8 .00 *Delivery charge does not represent a tip or service charge for waitstaff, service employees or service bartenderBrown sugar RaisinsWhole milk Skim milk 63

Faces of SeaportAdvertisingSeaport faces ads full page MIKE MIXES PEOPLE AS WE Meet Head Bartender M authentic a Boston bartend cocktails and an incredibl you sit at his bar, you are Seaport employees specia consistently claims the top SEA TH One Seaport Lane | Bo64

ELL AS DRINKS.Mike Wuschke. (Yes, that’s pronounced “Whiskey.”) Mike is about as der as you’ll find, with an encyclopedic knowledge of classic and new le ability to ensure that no one at his bar remains a stranger. When his personal guest. This genuine interest in people is what makes al. They are why our guests return again and again, and why Seaport p ranking in TripAdvisor’s popularity index. Cheers!H E D I F F E R E N C E SM oston, MA 02210 | 617.385.4212 | www.seaportboston.com 65

Faces of SeaportPostersSeaport Faces Posters 32 x 59 THINGS START BUZZING WHEN OUR CHEF RICHARD IS SO CHIEF STEWARD’S AROUND. Meet Executive Chef Richard Raymen Meet Edwin Medrano, Chief Steward. Edwin and his staff keep our equipment humming. on his daily menus. A great one like Ri But it’s his rooftop hives and 1,000,000 bees that put our own honey on your breakfast table and in deserves a customized menu. Not only our signature dishes. Seaport’s Official Beekeeper rides a bike to work and is as passionate about trained, this native Brit has worked all ov making Seaport “green” as he is about creating a unique and memorable experience for you. flavors, innovative dishes and beautifu It’s because of people like Edwin that guests return to Seaport again and again. Sweet! Chef Richard, guests return to Seaport a SEA THE D I F F E R E N C E SM SEA THE One Seaport Lane | Boston, MA 02210 | 800-SEAPORT | www.seaportboston.com One Seaport Lane | Boston, MA66

O FRESH. IF YOU HAVE A COLD, WE HAVE MARIA. nt. A good chef insists on fresh, locally sourced ingredients Meet Housekeeper Maria Valencia. It’s her job to notice if you need tissues and toothpaste. ichard Rayment believes even a banquet for 1,000 people It’s her nature to notice that you have a cold and knock on your door with a cup of Seaport’s famous y is his food fresh, so is Chef Richard’s thinking. Classically ginger tea. It’s not on the menu, but Maria, along with our entire housekeeping staff knows how ver the world. Guests rave about his intriguing international to brew this soothing cup of cold relief. Like all Seaport employees, Maria cares. Our staff is a major ul presentations. Thanks to passionate staff members like reason why guests return to Seaport again and again. Bless you! again and again. Delicious! SEA THE D I F F E R E N C E SM D I F F E R E N C E SM One Seaport Lane | Boston, MA 02210 | 800-SEAPORT | www.seaportboston.com 02210 | 800-SEAPORT | www.seaportboston.com 67

WeddingAdvertising Double page spread Advertising WE DO “I DO” WITH A VIEW. Wedding bells and billowing white. Beautiful ballrooms with spectacular city and harbor views. Four-star cuisine and impeccable service. It’s your day, and at Seaport Boston, we do it your way. We vow to make your dream wedding come true. SEA THE D I F F E R E N C E SM Person + Killian Photography One Seaport Lane | Boston, MA 02210 | 617.385.4212 | www.seaportbost68

Single page Person + Killian PhotographyYOUR DAY. YOUR WAY.ton.com It’s your moment. Make it perfect at Seaport Boston. Beautiful ballrooms looking out on Boston Harbor and the city skyline, four-star cuisine and impeccable service, wedding bells and billowing white. You’ll even have your own dedicated wedding consultant for the day. At Seaport Boston, we vow to make your dream wedding come true. Dazzling venues | Beautiful outdoor spaces | Four-star cuisine | Easy access & parking S E A T H E D I F F E R E N C E SM One Seaport Lane | Boston, MA 02210 | 617.385.4212 | www.seaportboston.com 69

MeetingsAdvertisingFull page ad MORE ROOMS WITH A VIE OTHER HOTEL IN BOSTON Harbor views, city views, gard all in 180,000 SF of meeting spa 42 meeting rooms in total, out demonstration kitchen, Seapor we’re the easiest hotel in Bosto own MBTA Silver Line stop, wate Named by Fodor’s As One of N Complimentary WiFi I 24-Hour SEA THE One Seaport Lane | Boston70

W THAN ANYN. den views. The Seaport Hotel & World Trade Center has them ace – more than any other hotel in Boston. With 7 ballrooms and tdoor gardens and terraces plus 7 private dining rooms, and a rt has the space you need for your next meeting or event. And on for access, minutes from Logan Airport and downtown via our er taxi and car. Call us to find out more at 617.385.4212. North America’s Greenest Hotels. r Business Center I Complimentary 24-Hour Health Club E D I F F E R E N C E SM n, MA 02210 | 617.385.4212 | www.seaportboston.com 71

Floor PlanBrochuresFloor plan brochures 8.5 x 11 Seaport Meetings S E A T H E D I F F E R E N C E SM One Seaport Lane | Boston, MA 02210 | 617.385.4212 | www.seaportboston.com One Seaport Lane | Boston, MA 02210 | 617.385.4212 | www.seaportboston.com OVERVIEW OF SEAPORT FACILITIES SEAPORT HOTEL AND WORLD TRADE CENTER PLAZA LEVEL SEAPORT HOTEL MEZZANINE LEVEL SEAPORT HOTEL DOWN TO TO LIGHTHOUSE I MEZZ. LEVEL ELEV. LIGHTHOUSE II LIGHTHOUSE I BALLROOM Plaza Level MBTA “T” Stop PORTE COCHERE TO TO TO Silver Line to Logan ENTRANCE LIGHTHOUSE I SEAPORT LIGHTHOUSE Mezzanine Level Airport & Downtown Harbor Level Logan Airport PLAZA GARDEN WORLD Commonwealth Hall TRADE & Complex Financial District, CENTER Downtown, Back Bay & North End PLAZA DOWN TO PLAZA BALLROOM LOBBY Water Taxi MEETING ROOM MEZZ. LEVEL WAVE HEALTH SEAPORT BALLROOM B & FITNESS B FLAGSHIP HARBORVIEW ELEV. A C BALLROOM BALLROOM UP TO A CITYVIEW BALLROOM Water Taxi service TAMO BISTRO + BAR SEAPORT HOTEL CONSTITUTION LIBERTY PLAZA LEVEL to Logan Airport FLAGSHIP BALLROOM AB MEZZANINE LOBBY and City Destinations. DOWN TO LOBBY LEVEL BLVD. OF FLAGS PLAZA BALLROOM PLAZA BALLROOM Head House A BC MPHelaazrzzbaaonLrienLveeevLl eelvel Concourse SEAPORT BALLROOM LOBBY LEVEL D STREET Waterfront AURA RESTAURANT Ballroom 10 minutes Wave Health & Fitness Crosswalk Plaza Crosswalk GBLIaAGLGrLiHdagLeTrRhdHnOteOhOnoUPMuESlasnEzetaraLnecveelWOMRHePLzaDlazrabzTanoRirALneLDeveELeveleCvlEeNl TER SEAPORT LANE POOL EXERCISE World Trade Center STUDIO LIGHTHOUSE I Silver Line MBTA Stop LIGHTHOUSE II B STREET Commonwealth Hall SEAPORT BOULEVARD AVE. & Complex Provincetown Ferry CONGRESS STREET and Spirit of Boston SUMMER STREET cruise lines Financial District, ACTION To Bridge to Boston Convention & Exhibition Center – Downtown, Back Bay KITCHEN from Seaport Hotel, 5 minute walk; & North End from Seaport World Trade Center, 8 minute walk I-90 EAST SERVICE ROAD To I-93 Financial District, Downtown, Back Bay & North End Constitution Seaport Ballroom Flagship Ballroom Plaza Ballroom Plaza Garden Lighthouse I SPACE DIMENSIONS SQ. FT. CLASSROOM THEATER CONFERENCE U-SHAPE HOLLOW BANQUET RECEPTION w/Ceiling Height 3 PPL Per 6' 3 PPL Per 6' 3 PPL Per 6' SQUARE 72 rounds DIMENSIONS CLASSROOM CONFERENCE U-SHAPE HOLLOW BANQUET Constitution 33' x 38' x 9'4\" 1,254 130 3 PPL Per 6' 130 w/Ceiling Height 3 PPL Per 6' 3 PPL Per 6' 3 PPL Per 6' SQUARE 72\" rounds Liberty 902 60 88 32 34 of 12 80 80 3 PPL Per 6' 41' x 22' x 9'4\" 451 30 40 32 32 40 40 114' x 66' x 16' 96 of 12 Liberty A 20.5' x 22' x 9'4\" 451 15 40 16 16 37 108 40 112 Liberty B 20.5' x 22' x 9'4\" 15 16 16 21 72 35' x 66' 54 648 SQ. FT. 21 36 RECEPTION 42' x 66' 54 64 450 SPACE DIMENSIONS 36 36' x 78' 54 64 480 w/Ceiling Height 3,822 450 SPACE 77' x 66' SQ. FT. THEATER 84 64 168 RECEPTION Seaport Ballroom 98' x 39' x 10'6\" 78' x 66' 7,524 84 96 240 750 Rear Screen 1,248 130 Plaza Ballroom 10' x 24.5' 336 700 96 228 Dance Floor 32' x 39' 1,677 CLASSROOM THEATER CONFERENCE U-SHAPE HOLLOW BANQUET 220 Rear Screen 20' x 192' 315 650 U-SHAPE 408 200 Seaport A 43' x 39' 897 3 PPL Per 6' 3 PPL Per 6' 3 PPL Per 6' SQUARE 72 rounds 60 Dance Floor 3 PPL Per 6' 468 250 Seaport B 23' x 39' 2,925 420 80 3 PPL Per 6' 350 Plaza A DIMENSIONS 250 Seaport C 75' x 39' 2,574 219 360 84 of 12 280 Plaza B w/Ceiling Height 20 450 Seaport A&B 66' x 39' 180 96 Plaza C 62.5' x 75' x 10' 500 Seaport B&C SQ. FT. 336 RECEPTION Plaza A&B 2,310 120 192 48 DIMENSIONS 60 125 32 40 48 240 Plaza B&C 51' x 28' x 9' 2,772 150 245 48 RECEPTION SPACE w/Ceiling Height 1,868 96 216 32 44 56 220 170 2,808 138 240 48 350 1,292 24 64 28 21 32 108 130 Plaza Meeting Room 5,082 220 480 56 100 Flagship 34' x 38' x 11'6\" 576 156 340 56 68 80 156 40 Plaza Ballroom Lobby 5,148 280 500 56 Flagship A 16' x 36' x 11' 120 280 50 52 58 50 246 10 Flagship B 264 SPACE 3,722 206 Lighthouse l CLASSROOM CONFERENCE HOLLOW BANQUET CLASSROOM THEATER CONFERENCE U-SHAPE HOLLOW BANQUET Lighthouse II 3 PPL Per 6' 3 PPL Per 6' SQUARE 72\" rounds 3 PPL Per 6' 3 PPL Per 6' 3 PPL Per 6' SQUARE 72 rounds SQ. FT. THEATER 25 3 PPL Per 6' 3 PPL Per 6' of 12 60 of 12 4,687 220 24 27 130 32 34 40 1,428 80 300 42 24 26 28 144 96 108 36 inside front cover and page 172

Seaport hotel Seaport Meetings Meetings World Tr ade Center S E A T H E D I F F E R E N C E SM S E A T H E D I F F E R E N C E SM One Seaport Lane | Boston, MA 02210 | 617.385.4212 | www.seaportboston.comHARBOR LEVEL SEAPORT HOTEL OVERVIEW OF SEAPORT FACILITIES SEAPORT HOTEL AND WORLD TRADE CENTER PLAZA LEVEL SEAPORT HOTEL DOWN TO MEZZ. LEVEL LARKIN BOARD- ROOM ACTION KITCHEN GIFT LIGHTHOUSE I SHOP BALLROOM TO SEAPORT WORLD TRADE CENTER Plaza Level MBTA “T” Stop PORTE COCHERE TO TO Silver Line to Logan ENTRANCE LIGHTHOUSE I SEAPORT Mezzanine Level Airport & Downtown UP TO Harbor Level Logan Airport PLAZA GARDEN WORLD MEZZ. Commonwealth Hall TRADE LEVEL & Complex Financial District, CENTER Downtown, Back Bay SEAPORT & North End BAKERY Water Taxi ELEV. TO PARKING PLAZA DOWN TO PLAZA BALLROOM LOBBY MEETING ROOM MEZZ. LOADING WAVE HEALTH LEVEL DOCK & FITNESS BUSINESS TAMO HARBORVIEW CENTER LOFT BALLROOM ADMIN. OFFICES TAMO Water Taxi service TERRACE to Logan Airport BUSINESS B CENTER and BOARDROOM City Destinations. SEAPORT HOTELCITYVIEW BALLROOMTAMO BISTRO + BAR SEAPORT HOTEL FLAGSHIP BALLROOM PLAZA BALLROOM MAGNUM PLAZA BALLROOM A BC PRIVATE DINING AB ELEV. AURA BLVD. OF FLAGS SEAPORT BALLROOM SEAPORT BOULEVARDHead HouseAURA RESTAURANT CONGRESS STREETMPHelaazrzzbaaonLrienLveeevLl eelvelConcourseLOBBY LEVEL D STREET SUMMER STREETWaterfront CONCIERGE 10 minutes Wave Health Ballroom & Fitness Crosswalk Plaza POOL LOBBY TAMO BAR Crosswalk GLBIaAGGLrLiHdagLeTrRhdHnOteOhOnoUPMuESlasnEzetaraLnecveelWOMRHePLzaDlazrabzTanoRirALneLDeveELeveleCvlEeNl TER SEAPORT LANE EXERCISE World Trade Center STUDIO FRONT BELL UP TO TAMO BISTRO LIGHTHOUSE I Silver Line MBTA Stop DESK DESK MEZZ. LEVEL LIGHTHOUSE II Commonwealth Hall B STREET & Complex Provincetown Ferry AVE. and Spirit of Boston cruise lines FRONT ACTION Bridge to Boston Convention & Exhibition Center – ENTRANCE KITCHEN from Seaport Hotel, 5 minute walk; Financial District, from Seaport World Trade Center, 8 minute walk Downtown, Back Bay To I-90 & North End EAST SERVICE ROAD To I-93 Financial District, Downtown, Back Bay & North End Plaza Ballroom Plaza Garden Lighthouse I Action Kitchen Aura Dining Room TAMO Lof t SPACE DIMENSIONS SQ. FT. CLASSROOM THEATER CONFERENCE U-SHAPE HOLLOW BANQUET RECEPTION w/Ceiling Height 7,524 3 PPL Per 6' 3 PPL Per 6' 3 PPL Per 6' SQUARE 72\" rounds 750 Plaza Ballroom 80 3 PPL Per 6' SPACE DIMENSIONS SQ. FT. SEATED RECEPTION FEATURES Rear Screen 114' x 66' x 16' 336 700 96 of 12 200Action Kitchen w/Ceiling Height 2,196 30 State‐of‐the‐art demonstration kitchen with Dance Floor 315 650 112 250 47' x 56' x 9'7\" 50 four distinct stations, including a Molteni range Plaza A 35' x 66' 54 648 250 Flat-screen video wall with live feed and recording AV capabilities Plaza B 42' x 66' 54 64 450 450Aura 46' x 78' x 9'7\" 2,595 140 175 Plaza C 36' x 78' 2,310 120 192 48 54 64 480 500 100 Dining room and conference room Plaza A&B 77' x 66' 2,772 150 245 48 84 64 168Magnum 12' x 27' x 9'7\" 351 60 15 – 30 Fireplace Plaza B&C 78' x 66' 2,808 138 240 48 84 96 240 RECEPTION Magnum A 23' x 27' x 9'7\" 621 10 – 24 30 – 60 10' x 24.5' 5,082 220 480 56 96 228 350 Magnum B 26' x 16' x 9'3\" 500 21 – 40 15 – 35 Formal restaurant setting Plaza Meeting Room 20' x 192' 5,148 280 500 56 U-SHAPE 408 100 1,040 10 – 24 50 Includes two private dining rooms Plaza Ballroom Lobby 246 10 3 PPL Per 6' 468TAMO Loft 13' x 80' 229 3,722TAMO Terrace 12' x 15' x 8'6\" 165 20 Semi-private dining area SPACE 20Larkin Boardroom 15' x 10' x 8'6\" 6 DIMENSIONS SQ. FT. CLASSROOM THEATER CONFERENCE HOLLOW BANQUETBusiness Center Boardroom 8 French windows overlooking the lobby Lighthouse l w/Ceiling Height 3 PPL Per 6' 3 PPL Per 6' SQUARE 72\" rounds Lighthouse II 4,687 25 3 PPL Per 6' Comfortable seating 62.5' x 75' x 10' 1,428 of 12 64\" flat-screen television 51' x 28' x 9' 24 Sheltered by permanent umbrellas 300 96 220 80 73

HotelBrochureSaddle stitched brochure 4 x 9 Seaport Hotel & world trade center S E A T H E D I F F E R E N C ESM S E A T H E D I F F E R E N C E SM F o r i n f o r m a t i o n p l e a s e c a l l u s a t 617. 3 8 5.4 0 0 0 or visit us at seaportboston.com |O n e S e a p o r t L a n e B o s t o n , M A 0 2 2 10 Front and back covers OFC Inside front and back covers OBC IFC IBC74 Food with a viewpoint Start with a passion for fresh, local ingredients. Relax Add the inspiration of the waterfront and New England REJUVENATE. REWARD culinary traditions. The result? A wonderful dining YOURSELF. experience, whether you’re into appetizers and martinis It’s easy at Seaport. in Tamo or savoring Aura’s spectacular regional cuisine. • Concierge for dining, entertainment and Eat in or eat out. Order In-Room Dining... or a picnic travel arrangements basket to go. And if you have to eat on the run, there’s a • 24/7 Business Center with complimentary great sandwich or king-size cookie waiting for you at the computers, fax and color copier Seaport Café. • Zipcars® in our 2,300-space underground The Seaport difference? garage • Honey from our own hives • Seaport Provisions, the gift shop with fine • Herbs from our own garden wines and locally crafted gifts as well as • Seasonally prepared menus featuring local ingredients newspapers and toiletries. Make waves – or not – at our 11,000 square P6 P7 foot Wave Health & Fitness facility, free to hotel guests. • Exercise classes • Heated lap pool • State-of-the-art fitness equipment • Personal trainers • Massage The Seaport difference? • Yoga, Pilates, Spin, we’ve got them all. • Natural light! Work out with a view! P8 P5

Entrance AEntrance Rooms hotel for ALL seasons... with a view for all Reasons Comfort, luxury and a good night’s sleep Seaport is the perfect place to get down to business... or to unwind. We’re right next door to the Boston Enjoy the latest in conveniences and the Convention & Exhibition Center and adjacent to luxury of a truly comfortable room. Exquisite Boston’s Financial District. And when it’s time to relax Frette® linens, Keurig® coffee makers, and we have one of the city’s most luxurious fitness clubs, Bose® Wave radios with MP3 connectivity – Wave, with a variety of fitness classes and treatments. they’re just a few of the amenities found in Step outside and you’ll discover Boston’s popular every room. HarborWalk, the Institute of Contemporary Art and dozens of the city’s most popular restaurants. It’s all But not all rooms are the same. Some here in the bustling Seaport District. overlook sweeping harbor views... some overlook the city skyline. And we offer The Seaport difference? allergen-free PURE rooms as well for the best night’s sleep you’ve ever experienced. • Water taxi and MBTA stop right on our campus • Complimentary bicycles to explore Boston And don’t forget our selection of suites, where you can meet, entertain or retreat into luxurious privacy. The Seaport difference? • Luxurious Gilchrist & Soames toiletries • The Seaport Pillow Library – flat or fluffy, buckwheat or down – it’s your choice.Sample spread P3 P4 P9 P10 A Boston’s RightON the WATER, easy-access hotel wHERE EVERYTHING IS FRESH, BRIGHt AND Seaport is right on the harbor... and right WELCOMING where all forms of transportation come together. Welcome to the Seaport Hotel & World Trade • Ten minutes from Logan International Center. From the fresh sea breeze to our fresh approach to hospitality, we hope your Boston Airport by car experience will be everything you wish... • Directly adjacent to Routes I-93 and I-90 and more. (Massachusetts Turnpike) With amenities like our own pillow library, • MBTA Silver Line stop on our campus water taxi docks, complimentary WiFi and an • Water taxi service award-winning commitment to sustainability, • Trains and buses from South Station to you’ll find this isn’t your typical hotel. We hope you’ll give Seaport four stars for warmth as New England, New York and beyond well as excellence. Be sure to explore the Seaport District and The Seaport difference? Boston! It’s an easy walk to historic and cultural attractions and just a few minutes • Service inclusive policy – you never have to the Financial District. to worry about tipping The Seaport difference? • Complimentary WiFi in all guest rooms and public areas • Complimentary weekday shuttle service to downtown and North Station • The Seaport water shuttle to city waterfront locations... just 10 minutes to the airport Distance By Taxi/Car Logan Airport 10 Minutes Downtown/Financial District 5 Minutes Faneuil Hall 5 Minutes Boston Common 5 Minutes Back Bay 10 Minutes 75 P2 P11 P12 P1

CateringMenuDigital menu 8.5 x 11 Se a p ort chef’s culinary experience Se a p ort seasonal culinary experience Seaport Culinary Guide from Chef selections We here in New England are blessed to have four very distinct seasons, each beautiful in its own way. And with these seasons we are fortunate to be able to enjoy a variety of seasonal offerings from our Chef has taken the opportunity to reflect the seasonality of New England coastal waters and our farms that have created a rich culinary tradition. where possible in his menu creation, currently we are featuring: It is this bounty of seasonal offerings that has inspired me to create what we believe to be a very unique approach to our banquet menu – a menu that will change each month to bring our guests produce, fish Food inspired by and other ingredients that are fresh, local and in season. the Far mer to the Chef This is a departure from the traditional catering menu which plans out months in advance the specifics of each meal with specific proteins, starches and vegetables. With Seaport’s Seasonal Offerings we will BR E A K S select the three key staples for each menu based on what is fresh at the time – just as you would if you were having someone over to dinner at your house. FALL HARVEST BREAK Of course for clients who like to plan ahead we will continue to be able to select from an extensive Selection of Local Apples and Pears selection of menu options for each meal period. Diced Apple with Seaport Local Honey Popcorn Brittle And while my emphasis as Executive Chef here at Seaport is to bring to you the best of New England, Cheddar and Pumpkin Dip with Toasted Nut Bread and Crackers I do so also with the influences of more than forty years of being a culinary globetrotter working in Hot and Cold Apple Cider with Cinnamon Sticks Europe, the Americas and the Far East. For each dish that we create here at Seaport, my goal is to combine both what is familiar and $19 per guest approachable with a twist of something unusual based on my experience cooking around the world and new trends that I’m discovering in the incredibly dynamic and evolving world of food. LUNCH I invite you to join me on this culinary adventure and allow me to present a menu that is personal, inventive and memorable for you and your guests. SOUPS Sincerely, Included in your menu price. Butternut, Bacon and Pear Bisque Executive Chef Richard Rayment and About Chef Richard Thai Spiced Chicken Noodle soup With more than forty years of professional culinary experience, Chef Richard Rayment is a classically trained chef from London who has worked around the world, including London, San Francisco, Sydney, Bermuda and Boston. Chef Richard was trained in SANDWICH the traditional City Guild apprenticeship programs in the UK and then, as a young chef, traveled the world on cruise lines with Included in your menu price. ports of call in the Mediterranean, South America, and the Far East. Before coming to Seaport, Chef Richard worked in a variety of Hand Carved Roasted Turkey Breast, Housemade Cranberry and Orange Sauce, executive chef positions for Ritz Carlton both in San Francisco and Boston and also for the prestigious St. James Club in London. Sage and Onion Stuffing, Ciabatta Bread Influenced by the many regional spices and foods that he has experienced on his travels, and the bounty of fresh and local HOT PRESSED SANDWICH ingredients and food that he first discovered while working in California, his approach to cooking is to combine the best of what is Included in your menu price. local with the spices and cooking techniques that bring out the best of each element on the plate. Duck Confit, Emmental Cheese, Apples, Watercress, Whole Wheat Bread Se a p ort Se a p ort culinary experience culinary experience BR E A K s BR E A K s GOURMET POPCORN BREAK 30-MINUTE BREAKS Assorted Flavors of Popcorn in Retro Boxes to include: 30-Minute Specialty Breaks to Enhance Your Meeting Aged White Cheddar, Kettle Corn, Sea Salt Popcorn Enhancers: Individual Boxes of Junior Mints™, Milk Duds™, Minimum of 20 guests and Raisinettes™ Assorted Spindrift™ Fruit-Flavored Sodas ICE CREAM SUNDAE BREAK Chilled Flavored Mineral Waters French Vanilla, Cappuccino and Double Chocolate Ice Cream $20 per guest; additional $5 under 20 guests Variety of Tempting Toppings and Sauces to include: M&M’s™, Mini Reeses™ Peanut Butter Cups™, Feuilletine, STARBUCKS™ CAFÉ ENERGIZER Strawberry Compote, Hot Fudge Sauce, Caramel Sauce, Whipped Mini Assorted Cookies and Brownies Cream, Cherries (All toppings except Feuilletine.) Espresso Shortbread Freshly Brewed Regular, Decaffeinated Coffee and Assorted Teas **Mini Biscotti $20 per guest; additional $5 under 20 guests Whole Fresh Fruit Chilled Bottled Starbucks™ Frappuccinos THE DISTRICT Starbucks™ Brewed Coffee, Starbucks™ Decaffeinated Coffee and Warm Mini Pretzel Bites Assorted Teas Variety of Dipping Sauces to include: Cheddar & Horseradish, $26 per guest; additional $5 under 20 guests Spicy Honey Mustard, Nutella™ Bowls of Warm Nuts BUILD YOUR OWN TRAIL MIX Assorted Candy Bars Mason Jars of: Chocolate Chips, Dried Cranberries, Golden Raisins, Assorted Soft Drinks, including Diet Almonds, Cashews, Mini Pretzels, Crushed Granola, Sesame Sticks, $20 per guest; additional $5 under 20 guests Salted Sunflower Seeds Assorted Spindrift™ Fruit-Flavored Sodas CHOCOL ATE, CHOCOL ATE, CHOCOL ATE Freshly Brewed Regular, Decaffeinated Coffee and Assorted Teas Milk Chocolate Toffee Sea Salt Bark $21 per guest; additional $5 under 20 guests Dark Chocolate Dipped Strawberries Mini Chocolate Chip Cookies SEAPORT’S OWN HONEY BREAK Assorted Soft Drinks, including Diet Enjoy these Honey Treats from our own hives: Hot Chocolate or Chocolate Milk Honey and Vanilla Cupcakes Freshly Brewed Regular, Decaffeinated Coffee and Assorted Teas Banana, Blueberry, Bee Pollen Smoothie “Shots” $22 per guest; additional $5 under 20 guests Honeyed Fresh-Melon Cubes with Chia Coconut Pudding Se a p ort Honey & Bee Pollen Popcorn culinary experience Honey and Orange Iced Tea $28 per guest; additional $6 under 20 guests BR E A K s Please let us know if you would like to arrange a visit from our beekeeper, Edwin Medrano, to enhance your break for 30 minutes 8 *These products may contain raw or undercooked ingredients. The FDA has advised that consuming raw or undercooked 7 @ $150.00. meats, poultry, seafood, shellfish or eggs may increase your risk of food-borne illness. **Contains Nuts. *These products may contain raw or undercooked ingredients. The FDA has advised that consuming raw or undercooked All prices are subject to a 15% Service charge, a 9% taxable administrative fee and 7% Massachusetts meal tax. Administrative meats, poultry, seafood, shellfish or eggs may increase your risk of food-borne illness. fees and fees for bartenders, chefs or other station attendants do not constitute a tip or service charge for these attendants. **Contains Nuts. Beverage prices are subject to change. for Vegan, for Gluten Free. All images are for illustrative purposes only. All prices are subject to a 15% Service charge, a 9% taxable administrative fee and 7% Massachusetts meal tax. Administrative fees and fees for bartenders, chefs or other station attendants do not constitute a tip or service charge for these attendants. Beverage prices are subject to change. for Vegan, for Gluten Free. All images are for illustrative purposes only.76

chef’s Se a p ort culinary experience seasonal BR E A K FA ST selections OUR LOCAL SOURCES BREAKFAST UPGRADES continuedSeaport is pleased to offer locally sourced produce from a variety of farms in Massachusetts Scrambled Eggs with Tomato and Chiveand the region. In addition we also source many of our deli meats from McKenzie Country $8 per guestClassics® featuring all natural artisan meats from Vermont. FA R MS . . . . . . . . . . . . . . . OR IGIN Sliced Seasonal Fresh Fruit and Berries Served with Raspberry Yogurt Back Yard Farms. . . . . . . . . . . Madison, ME $12 per guest Baggott Farms . . . . . . . . . . . E. Windsor, CT Brookdale Farm . . . . . . . . . . . Hollis, NH Sliced, Smoked Salmon with Cream Cheese, Capers, Onions, Hard- Carlson’s Orchards . . . . . . . . . Harvard, MA Cooked Eggs and Sliced Tomatoes, Served with Mini Bagels Czajkoski Farms . . . . . . . . . . . Hadley, MA (Serves 20) Dargoonian Farms. . . . . . . . . . Andover, MA $250 per side Eva’s Garden . . . . . . . . . . . . S. Dartmouth, MA Harvest Farms . . . . . . . . . . . . Whately, MA French Toast with Berry Compote Jonathan’s Organics. . . . . . . . . Rochester, MA $8 per guest Kenney Farms . . . . . . . . . . . . Concord, MA Lanni Orchards . . . . . . . . . . . Lunenburg, MA Hickory-Smoked Bacon or Grilled Sausages New Hampshire Mushroom Co.. . . Tamworth, NH Two pieces per guest Simone’s Riverside Farm . . . . . . Sharon, MA $6 per guest Two Friends Farms . . . . . . . . . Attleboro, MA Wards Berry Farm . . . . . . . . . . Sharon, MA Egg and Sausage Buttermilk Biscuit Wilson Farms . . . . . . . . . . . . Litchfield, NH $8 per guest Yonder Farms . . . . . . . . . . . . Valatie, NY Breakfast Pizza, Spinach, Egg, Cheddar Seaport $8 per guest culinary experience Vegetables and Scrambled Egg Whites on Griddle Gluten-Free Bread LUNCH $8 per guest Scrambled Egg Whites, Feta Cheese, Sun-Dried Tomatoes in Herb Tortilla Triangle Wrap $8 per guest Se a p ort culinary experience BR EAKFAST *These products may contain raw or undercooked ingredients. The FDA has advised that consuming raw or undercooked 4 meats, poultry, seafood, shellfish or eggs may increase your risk of food-borne illness. **Contains Nuts. All prices are subject to a 15% Service charge, a 9% taxable administrative fee and 7% Massachusetts meal tax. Administrative fees and fees for bartenders, chefs or other station attendants do not constitute a tip or service charge for these attendants. Beverage prices are subject to change. for Vegan, for Gluten Free. All images are for illustrative purposes only. Seaport Seaport culinary experience culinary experience lunch lunch PL ATED LUNCHEONS BUFFET LUNCHEONS Each Luncheon Entrée price includes: Minimum of 10 guests Appetizer or Salad Basket of Breads with Sweet Butter SEAPORT DELI CLASSIC Dessert We are proud to serve our local vendor’s McKenzie Country Classics® Freshly Brewed Coffee, Decaffeinated Coffee and Assorted Teas Natural Artisan Deli Meats. LUNCHEON APPETIZERS AND SALADS Mixed Green Salad with English Cucumbers, Baby Tomatoes, Please select one: Peppers, Carrots & Herb Dressing Freshly Sliced Roasted Turkey Breast, Slow-Cooked Roast Beef, Soup Baked Ham and Tuna Salad New England Clam Chowder A Selection of Cheeses, Crisp Leaf Lettuce, Sliced Tomatoes and Half-Sour Pickles Salad Quinoa and Kale Salad with Citrus and Pomegranate Dressing **Endive and Gem Salad, Curried Walnuts, Grapes, Assorted Breads to include: Sliced Breads, Pita Pockets and Berkshire Blue Cheese, Red Wine Glaze Fresh Rolls Hand-Picked Greens, Tiny Tomatoes, Cucumber, Individual Bags of Cape Cod™ Chips Herb Dressing Assorted Seasonal Pastries Crisp Romaine, Caesar Dressing, White Anchovies, Focaccia Croutons Sliced Fresh Fruit Shaved Asparagus Salad, Assorted Greens, Pickled Shallots, Shaved Freshly Brewed Coffee, Decaffeinated Coffee and Assorted Teas Manchego, Lemon Vaigrette, Lemon Zest $50 per guest; additional $5 under 10 guests HOT LUNCHEON ENTRÉES THE DISTRICT BUFFET Cauliflower and Arugula Soup with Crouton and Pancetta Crumble By Land Roast Beef, Fennel & Kale with Pomegranate Seeds and Lemon Seaport Honey-Mustard Chicken Breast, Potato Pancake, Pickled Dressing Vegetables Chilled Mediterranean-Spiced Chicken, Chickpea and Feta Salad $51 per guest Chilled Couscous, Quinoa, Roasted Vegetables, Carrot Pesto Chilled Balsamic-Marinated Sliced Sirloin, Blue Cheese and Grilled Flat Iron Steak, Green-Onion Mashed Potatoes, Tomato and Caramelized Onions Red Onion Marmalade Fresh Rolls and Pita Pockets $54 per guest Assorted Seasonal Pastries Freshly Brewed Coffee, Decaffeinated Coffee and Assorted Teas By Sea $54 per guest; additional $5 under 10 guests Umami-Dusted Salmon, Choy, Jasmine Rice, Sesame Ponzu Sauce $52 per guest By Farm Vegetarian Wild Mushroom Stroganoff, Hand-Cut Noodles $49 per guest *These products may contain raw or undercooked ingredients. The FDA has advised that consuming raw or undercooked 16 *These products may contain raw or undercooked ingredients. The FDA has advised that consuming raw or undercooked 18 meats, poultry, seafood, shellfish or eggs may increase your risk of food-borne illness. meats, poultry, seafood, shellfish or eggs may increase your risk of food-borne illness. **Contains Nuts. **Contains Nuts. All prices are subject to a 15% Service charge, a 9% taxable administrative fee and 7% Massachusetts meal tax. Administrative All prices are subject to a 15% Service charge, a 9% taxable administrative fee and 7% Massachusetts meal tax. Administrative fees and fees for bartenders, chefs or other station attendants do not constitute a tip or service charge for these attendants. fees and fees for bartenders, chefs or other station attendants do not constitute a tip or service charge for these attendants. Beverage prices are subject to change. for Vegan, for Gluten Free. All images are for illustrative purposes only. Beverage prices are subject to change. for Vegan, for Gluten Free. All images are for illustrative purposes only. 77

EmailSignatures Email signatures will be changed for each season. Within 2-3 days of the actual season date change a new signature will be sent to you with instructions for application. CELEBR ATE SP SEA THE D To learn more about Seaport’s commitm78

RING AT SEAPORTD I F F E R E N C ESMment to the environment click here. 79

How DoWe WorkWithEach Other?• A key to our success is the ability to other departments and team members in work collaboratively both within and order to create extraordinary experiences across departments to create the best for our guests. product offerings and deliver the best • We support and value each other. service – both to our guests and to • We celebrate each other’s successes each other. If what you are doing in • We provide constructive feedback to our terms of procedures and practices team members and our managers impacts another department it’s critical • Whenever we are creating new initiatives that you get their feedback and buy- we always have a plan: in. And if it impacts the guest and • Is it within budget? clients and marketing and sales need • Who owns the project? to promote you must get their input • Is there an internal and external before implementing! communication plan? • What is the roll-out/launch plan?• We always think about what’s best for • What follow-up is needed and what are the guest as our first priority the measurements to determine if it’s successful.• We always think about how to work respectfully with each other and what the impact of what we do will have on80

While we’re a big hotel, we feel more like a boutique with a cozy lobby and residential design FRESH SEAPORT GUEST MOMENTSTRAINING OF TRUTHEmpowerment 81

Quality AtSeaport.How Do WeStay On Top?One of the many reasons why we survey to identify areas of opportunityreceive such high praise from our for improvement and to understandguests and clients is our commitment our key strengths and weaknesses. Theto continuous improvement and our results are shared daily throughout thecommitment to quality. organization and are incorporated into our quality plans.We use a variety of quality process tools • T rip Advisor. We monitor guestto ensure that the quality process is comments on TripAdvisor and otheralways foremost in our minds: third party websites such as Expedia daily to understand what our guests are saying• Annual Quality Plan. The annual plan about us, to interact with them after developed by each department by their stays and we use their comments its managers and team member> It as learning tools for continuous identifies strengths, weaknesses, areas reinforcement and improvement. of opportunity for improvement and • M ystery Shops. We use mystery feedback from other departments shopping services to get 360 degree with resulting action steps for the feedback on the guest experience at year ahead. The quality plan should Seaport from the time of reservation to be shared with all members of each the time the guest leaves and everything department and regularly reviewed in between. and discussed. • Empowerment. We empower our team members to use their own initiative to• M edallia. This is our guest satisfaction do what’s right for the guest and to survey where we get ongoing correct problems on the spot and as an feedback from our guests on their experience at Seaport. We use this82

opportunity to create “wow” moments Surprise and delight for our guests. These ‘Moments of the guest by sending them Truth” can take the form of engaging and assisting guests in ways that are an amenity. beyond their normal expectations or by offering them complimentary amenities If you hear they are and services. And all team members are celebrating a special day by actively training and encouraged in our Empowerment philosophy. making a request of F&B.• QCards. We use QCards to give each other recognition for going above Create a memorable and beyond to serve our guests and guest experience. each other. QCards can be awarded by managers to team members and team Create a memorable experience members can also award QCards to each by buying a guest dessert or a drink. other with the approval of a manager. Ask your manager for details. Anticipate our guests' needs by asking questions and assisting. Help a lost guest by escorting them to their destination. 83

OVERVIEW Our Commitment To Corporate and Social Responsibility • We pride ourselves for having one of the most extensive and impactful sustainability initiatives in the Northeast and we have been recognized many times for being one of the Northeast’s and the country’s “greenest” hotels. We constantly challenge ourselves to find ways to do even better in this area and we actively monitor and manage our results. Our “Green Resume” can be found on Seaportboston.com under Sustainability. • We’re also active in supporting the community we live in through a variety of initiatives including: • Donations to a variety of charities that support children and education in Boston • In-kind donations for charities holding events here at Seaport • Voluntarism by our team members in a variety of causes including Habitat for Humanity, The Ride to End Alzheimer’s, the Rodman Ride for Kids and many others. 84

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In Summary At Seaport we’re proud of what we do an as having a family environment, one in wh we have a unique culture here that fosters experiences for our guests -- and to conti standards and visual look and feel reinforc they are how we are seen in the market an we do is critical to helping us stand out inS E A P OR T. S EA T H86

nd how we treat our guests and each other. Many team members describe us hich we mutually support each other and our goals and dreams. We believe that s a true sense of pride in what we do and a desire to create memorable inually improve and grow as an organization. Our brand positioning, brand ce our brand experience and are a critical component of our success because nd how consumers identify with us. Maintaining them consistently in everything n a crowded maketplace.HE DIFFERENCE.SM 87