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The DICOM Storage Commitment property page enables configuration of the StorageCommitment AE.Check “Turn on Storage Commitment” to enable Storage Commitment feature.Local Host Properties of Storage Commitment SCU ( Service Class User) – SONIXsystem:SCU AE Title AE Title of the SONIX system.SCU Port Listening port of the SONIX system.SCU Host Name Host name of the SONIX system SCU (for information only).Remote Host Properties SCP ( Service Class Provider):SCP AE Title AE Title of the Storage Commitment SCPSCP Port Listening port of the Storage Commitment SCP.SCP Host Name Host name of the Storage Commitment SCPStorage Commitment Listener AE:AE Title AE title of the Storage Commitment Listener SCU.Port Listening portPacket Data Unit (PDU) Size PDU size in bytes.Insert (Symbol) Insert text symbol(s) not available from console keyboard.SONIX Service Manual SSM – 001, Revision F Chapter 9: DICOM Setup 93

9.2.2 DICOM Print Configuration The DICOM Print Settings pages offer basic and advanced settings for configuring the SONIX system for DICOM Print.To configure the DICOM print setting: 1. Select Settings next to the “Turn on DICOM Print” checkbox. 2. An onscreen menu with four (4) tabs to configure appears on the screen: • AE Configuration • Print Settings • Advanced Print Settings • Brightness/Contrast The DICOM Print AE Configuration property page enables configuration of Application Entity properties:Local Host Properties SCU (Service Class User) – SONIX SystemApplication Entity (AE) Title AE Title of the SONIX systemPort Listening port of the SONIX system (unused).IP Address Unique identifier of the SONIX system (for information only).Remote Host Properties SCP (Service Class Provider)Application Entity (AE) Title AE Title of the Print SCP.Port Listening port of the Print SCP.IP Address Unique identifier of Print SCP.Connection Test Select to send verification request to DICOM print device (ping to verify connection).Insert (Symbol) Insert text symbol(s) not available from console keyboard.Chapter 9: DICOM Setup SSM – 001, Revision F SONIX Service Manual 94

The Print Settings property page enables configuration of general print properties:Print in Color Select to print images in color, otherwise they are printed in grayscale. Default is unchecked (print in grayscale)Reversed Brightness Select to print images in reversed brightness.Columns Select the number of columns per page.Rows Select the number of rows per page.Number of Copies Select the number of copies of each page to be printed. Select the type of medium that images are printed on (Paper,Medium Type Clear Film or Blue Film). Select the print job priority (High, Medium or Low).Print Priority Select the location print is sent to (processor or magazine).Film Destination Insert text symbol(s) not available from console keyboard.Insert (Symbol)SONIX Service Manual SSM – 001, Revision F Chapter 9: DICOM Setup 95

The Advanced Print Settings property page enables configuration of advanced printproperties:Orientation Select the orientation of the print page.Size Select the size of the print page.Magnification Select the method of magnification used. Select the smoothing. Printer specific – only available ifSmoothing Cubic Magnification is selected. Select Yes or No to use a border (trim) on each page.Trim Enter the border density in hundredths of OD.Border Density Enter the empty density in hundredths of OD.Empty Density Enter the minimum image density.Minimum Density Enter the maximum image density.Maximum Density Enter printer specific configuration information.Configuration Information Enter the type of polarity to be used.Polarity Printer specific image size in mm.Image Size Insert text symbol(s) not available from console keyboard.Insert (Symbol)Chapter 9: DICOM Setup SSM – 001, Revision F SONIX Service Manual 96

The DICOM Print Brightness/Contrast property page changes the brightness and contrastsettings:These settings are applied to the images that are sent to the SCP not to the images storedlocally.The effect of these settings can be seen in the Before and After imagesContrast Adjusts the level of contrast applied to the images.Brightness Adjusts the level of brightness applied to the images.Reset Resets the values of the DICOM print contrast and brightness back to zero. Note: To adjust the brightness/contrast settings, position the trackball arrow over the brightness or contrast slider, hold down the Select button at the same time as moving the trackball left or right to the desired position.SONIX Service Manual SSM – 001, Revision F Chapter 9: DICOM Setup 97

9.2.3 DICOM Worklist Configuration The DICOM Worklist Settings pages offer advanced settings for configuring the DICOM Worklist SCU (Service Class User).To configure the DICOM Worklist settings: 1. Select Settings next to the “Turn on DICOM Worklist” checkbox. 2. An onscreen menu with two tabs appears on the display to configure: • AE Configuration The DICOM Worklist AE Configuration property page enables configuration of Application Entity properties.Local Host Properties SCU (Service Class User) – SONIX SystemApplication Entity (AE) Title AE Title of the SONIX system.Port Listening port of the SONIX system (unused).IP Address Unique identifier of the SONIX system (for information only).Remote Host Properties SCP (Service Class Provider)Application Entity (AE) Title AE Title of the Worklist SCP.Port Listening port of the Worklist SCP.IP Address Unique identifier of Worklist SCP.Connection Test Select to send verification request to DICOM Worklist device (ping to verify connection).Insert (Symbol) Insert text symbol(s) not available from console keyboard.Chapter 9: DICOM Setup SSM – 001, Revision F SONIX Service Manual 98

CHAPTER 10: NETWORK CONNECTION10.1 INTRODUCTION The SONIX system can be configured to connect to the local network. In order for the network connection to function properly, please ask the IT department for assistance.10.2 SETTING UP THE NETWORK CONNECTION 1. Press the console MENU button. 2. Click on Admin….> Network > TCP/IP Settings. Note: Ask the IT department for the correct TCP/IP settings for the SONIX system. 3. Under General, select Obtain an IP address automatically or Use the following IP address and enter the assigned static IP address, Subnet mask, and Default gateway.4. Click OK to submit the changes.SONIX Service Manual SSM – 001, Revision F Chapter 10: Network Connection 99

10.3 ONLINE REMOTE SUPPORT Online remote support allows Ultrasonix Technical Support to view and control the SONIX for diagnostic purposes. 1. Press the console MENU button. 2. Click on Admin….> Network > Online Remote Support. 3. Enter the PIN provided by Ultrasonix Technical Support. 4. When prompted, run the programs that need to be installed. 5. The SONIX can now be remotely controlled.Chapter 10: Network Connection SSM – 001, Revision F SONIX Service Manual 100

CHAPTER 11: LICENSE.KEY IMPORTATION11.1 INTRODUCTION When a new software version is installed, it may be necessary to re-import the license.key file in order to have full functionality. Equipment Required: USB Memory stick or removable disk.11.2 RE-IMPORT LICENSE.KEY FROM A USB MEMORY STICK OR REMOVABLE DISK 1. Press the console MENU button to access User Settings. 2. Click on Admin….> Licensing . 3. Make note of the System Identification Number shown in the Licensing window.4. Forward the System Identification Number to Ultrasonix to obtain a license.key file5. When the license.key file arrives, copy it to a USB Memory stick.6. Copy and paste the new license.key file onto the D: Drive.7. Press the console MENU button to access User Settings.8. Click on Admin….> Licensing > Local Drive.9. Go to D: Drive and locate the license.key file.10. Click Open and the Licenses should be active. Note: If there are any problems, clear all menus, return to Licensing page and contact Ultrasonix Technical Support for assistance.SONIX Service Manual SSM – 001, Revision F Chapter 11: License Key Importation 101

11.3 RE-IMPORT LICENSE.KEY FROM A LOCAL DRIVE 1. Press the console MENU button to access the User Settings menu. 2. Select Admin… > Licensing. 3. Click on Local Drive.4. Under the Look in drop-down menu, select Local Disk (D:) and locate license.key.5. Click Open to re-import license.key. Note: If there are any problems, contact Ultrasonix Technical Support for assistance.Chapter 11: License Key Importation SSM – 001, Revision F SONIX Service Manual 102

CHAPTER 12: COMPLETE PLASTICS REPLACEMENT12.1 INTRODUCTION This section describes how to disassemble the SONIX System mainly to replace the plastic covers. Tools required: 2.5mm Allen key 4mm Allen key #1 Philips screwdriver #2 Philips screwdriver 10mm wrench12.2 REAR PLASTIC COVER REMOVAL To Remove the Rear Plastic Cover: 1. Remove the rear plastic cover (1) from the back of the SONIX system by removing the four screws (2). 2. Remove the rear plastic cover by sliding out the bottom first as per the diagram below.SONIX Service Manual SSM – 001, Revision F Chapter 12: Complete Plastics Replacement 103

3. To slide the Ultrasound Modulo (3) out of the SONIX system (4), remove the two screws (5) located on each side of the SONIX system. A total of four screws. Please remember to detach all cables and transducers from the Ultrasound Modulo.Chapter 12: Complete Plastics Replacement SSM – 001, Revision F SONIX Service Manual 104

12.3 CONSOLE SUPPORT PLASTICS REMOVAL To remove the Console Support Plastics, follow the instructions in sections 12.3.1 and 12.3.2. 12.3.1 Inner Console Support and Console Assembly Plastics Removal 1. To remove the Left Inner Console Support Plastic (1) from the assembly, remove the four tap caps (2) off the screws located at the top. Remove the four screws (3). 2. Remove the two screws (4) and the Left Inner Console Support Plastic can be removed. 3. To remove the Right Inner Console Support Plastic (5) from the assembly, remove the two screws (4).SONIX Service Manual SSM – 001, Revision F Chapter 12: Complete Plastics Replacement 105

4. Remove the Cart Hinge Plastic (6) from the assembly by removing the four screws (7).5. To detach the Console assembly (8), remove two screws at the rear of the tech board (9).6. Detach the Front Handle (10) by removing the two screws (9). At this point, the Console assembly can be removed.Chapter 12: Complete Plastics Replacement SSM – 001, Revision F SONIX Service Manual 106

7. Remove the Console Support from the assembly. There are two types of Console Support: one for SP/RP model and one for OP model: a. To remove the Console Support SP/RP (11) from the assembly, remove the 4 screws (13). b. To remove the Console Support OP (12) from the assembly. Remove the 4 screws (13).12.3.2 Console Support Outer Plastic Removal 1. Remove the Cart Hinge Front Cover (1) from the Console Support by removing the two screws (2).SONIX Service Manual SSM – 001, Revision F Chapter 12: Complete Plastics Replacement 107

2. Remove the Cart Hinge Bracket (3) from the assembly by unscrewing the three screw/washer combinations (4).3. Remove the Finishing Plug (6) from the Console Support Outer Plastic (5). Then remove the two screws (7) and the Console Support Outer Plastic can be detached.Chapter 12: Complete Plastics Replacement SSM – 001, Revision F SONIX Service Manual 108

12.4 LCD DISPLAY TOWER PLASTICS REMOVAL 1. Remove the Rear Tower Plastic (1) by removing the two screws (2). Note: unclip the lower tooth on the Rear Tower Plastic. 2. Remove the Front Tower Plastic (3) by removing the two screws (4).Note: Unclip the lower tooth on the Front Tower Plastic.SONIX Service Manual SSM – 001, Revision F Chapter 12: Complete Plastics Replacement 109

12.5 SPEAKER REMOVAL 1. Remove the Panel Shield (1) by removing the two screws (2). 2. For each Speaker, unscrew the three screws (4) along with their lock washers (5). Remove the Speakers (3).Chapter 12: Complete Plastics Replacement SSM – 001, Revision F SONIX Service Manual 110

12.6 BODY PLASTICS REMOVAL 1. Remove the four tap caps (1) off the four screws. 2. Remove the four screws (2) from the Peripheral Shelf Plastic. 3. Slide the Peripheral Shelf Plastic (3) over top of the LCD Display Tower Weldment (4). 4. For the Left and Right Structures (5,6), on each side, remove the three screws (8) with the washer fenders (9) from the Peripheral Shelf Assembly. 5. Remove the Peripheral Shelf Assembly (7).SONIX Service Manual SSM – 001, Revision F Chapter 12: Complete Plastics Replacement 111

6. On the Left and Right Structures, remove the three screws (10) on each side.7. Carefully remove the Left and Right Side Plastics (11, 12). Note the lower tabs placement.8. Carefully remove the Front Plastic (13). Note the lower tabs placement.9. Remove the four screws (16) from the bottom of the wheelbase and detach the Wheelbase Plastic (15).Chapter 12: Complete Plastics Replacement SSM – 001, Revision F SONIX Service Manual 112

10. Remove the two screws (17) and detach the Wheelbase Plastic (15).SONIX Service Manual SSM – 001, Revision F Chapter 12: Complete Plastics Replacement 113

Chapter 12: Complete Plastics Replacement SSM – 001, Revision F SONIX Service Manual 114

CHAPTER 13: MAINTENANCE13.1 INTRODUCTION This section is intended to assist in effective cleaning and disinfections. It is also intended to protect the system and transducers against damage during cleaning or disinfections. Use the recommendations in this section when cleaning or disinfecting your ultrasound system, transducer, and accessories.13.2 CLEANING INSTRUCTIONS 13.2.1 Cleaning the System You should clean the display screen of the LCD display, all external surfaces of the system and the cart, cables and connectors. When cleaning your system, follow these cautions: • Unplug the system before cleaning. • Do not spill or spray any water on the controls, transducer connection receptacle, or transducer connector. 13.2.2 Cleaning the Fan The system has many fans located in different areas. Fans tend to accumulate the largest amount of dust within the Ultrasound Modulo. The places to check are listed below. Please use the procedure in Section 8.4.3 Removing the Ultrasound Modulo to help with the assembly and disassembly of the system. • CPU Fan • Side Fans on Chassis • Cooling fans on Front Block. Before cleaning the SONIX, please shutdown and unplug the system from the wall outlet. Use a vacuum cleaner to remove the dust from the side vents of the SONIX. 13.2.3 Cleaning Transducers Transducers require proper handling, care, and cleaning. Improper transducer care will cause damage to the transducer. Transducer care includes daily inspection, daily cleaning, and disinfection whenever necessary. To clean a transducer: Please be sure to clean and disinfect the SONIX transducers prior to use and storage. Refer to section 8.6.3 and 8.6.4 for detailed instructions on transducer maintenance, cleaning, disinfection and storage.SONIX Service Manual SSM – 001, Revision F Chapter 13: Maintenance 115

13.3 RECOMMENDED FREQUENCY OF MAINTENANCE PROCEDURES The frequency of preventive maintenance performed on the system plays a key role in extending or eliminating downtime due to poor performance or unexpected breakdown. Table 13-1 offers recommendations that must be weighed by factors like frequency of usage and environmental conditions. In every case, a frequent check of safety related items is highly recommended.Table 13-1: Maintenance Procedure Frequency Test/Clean Frequency TaskTransducers Interval SONIXSafetyFans - System Six months Check for cracks or bent pinsCartElectronics Six months Ground impedance/leakage test Six months Check for good sir flow without excessive noise Clean as necessary The wheels have sealed bearings therefore no lubrication is necessary. Six months Should by performed only by qualified service personnel.13.3.1 Transducers All Transducers may be exposed to many potentially damaging situations during use and cleaning. Regularly check them for signs of damage: • Cracks on the handle • Cracks on the nose piece • Cuts or gouges on the lens material • Swelling of the lens material • Cracks or other signs of damage to the connector • Bent or damaged pins on the connector • Integrity and flexibility of the cable13.3.2 Handling Transducers Cautions: DO NOT drop the transducer. Dropping or striking a transducer against a hard surface can damage transducer elements, the acoustic lens and electrical safety features. DO NOT use a cracked or broken transducer. Damaged transducers present a danger of electric shock. DO NOT pinch or kink the transducer cable. If the transducer housing becomes cracked or broken or if there are cuts or openings in the cable, the electrical safety features of the transducer could be compromised. DO NOT immerse the external transducer beyond the first seam in any liquid. The transducer is not watertight. Immersing it beyond the first seam can destroy its electrical safety features.Chapter 13: Maintenance SSM – 001, Revision F SONIX Service Manual 116

13.4 ERGO ARM TIGHTENING SX1.0 Note: Refer to the System Label on the lower left side of the back of the SONIX. Ergo Arm tightening will apply only to systems with Serial Numbers beginning with SX1.0. From continued use, the Ergo arm of the LCD display may become loose. Tools required: Flat head screw driver ½ socket wrench or ratchet To tighten the Ergo arm: 1. Carefully pop the cover off the Ergo arm mount using a flat head screw driver. Be careful not to scratch the plastic. 2. Tighten the bolt using a ½ socket wrench. Tighten depending on how much you want the LCD display to move.13.5 CONSOLE MOUNT TIGHTENING (SONIX SP) 1. Remove the Left and Right Inner Console support plastics as per section 12.3.1. 2. Tighten the three bolts until the white washers do not move from side to side. 3. You may also want to either loosen or tighten the indexing screw encircled below. The indexing screw controls the clicking each time you move the Console left and right.SONIX Service Manual SSM – 001, Revision F Chapter 13: Maintenance 117

Chapter 13: Maintenance SSM – 001, Revision F SONIX Service Manual 118

CHAPTER 14: TROUBLESHOOTING14.1 SYSTEM NOT POWERING UP To check power to system: 1. Ensure AC Main (Power Plug) is plugged in. 2. Ensure Voltage Selector/EMI Filter is adjusted to regional setting. Eg. North America = 110 – 125V, China = 220 – 240V, etc. 3. Ensure the EMI Filter is in the ON state. 4. Finally, contact Ultrasonix for further instructions to power up system. To check the fuse: 1. Ensure the system is completely turned off. 2. Use a screw driver to open the fuse box lid. 3. Use a screw driver to take out the fuse box. 4. Replace the 2 fuses on both sides of the fuse box. Note: Ensure the fuse type is: 3AG Slo-Blo, 7A/250V14.2 NO PRIMARY HARD DRIVE DETECTED Check the cables of the SONIX System by removing the Ultrasound Modulo from the system and open the Front Block door. See section 8.4 Ultrasound Modulo Servicing to remove the Ultrasound Modulo and to open the Front Block door to access the hard drive.14.3 SONIX MACHINE SEEMS SLOW DICOM may be turned on even though it is not configured. Print Keys, DICOM Settings and the DICOM Queue will all need to be checked to ensure that DICOM is not enabled. 14.3.1 Check the Print Keys 1. Press the console MENU button. 2. Select Admin… -> Print Keys. 3. Check Print 1, 2 and 3 to ensure DICOM is not selected. 4. Check OK.SONIX Service Manual SSM – 001, Revision F Chapter 14: Troubleshooting 119

14.3.2 Check the DICOM Settings 1. Press the console MENU button. 2. Select Admin… -> DICOM. 3. Check to ensure none of the Turn on DICOM… options are selected. 4. Check OK. 14.3.3 Clear the DICOM Queues 1. Press the console MENU button. 2. Select Admin… -> Service. 3. Enter the Service Password. 4. In the Service Window, beside Windows Explorer, click Go. 5. Go to D:\PateintInfo. 6. Look for the files dcm_storage_queue.xml and dcm_print_queue.xml. 7. Right click on these two (2) files using the Update key and click on Delete. 8. Reboot the machine.14.4 CD/DVD DRIVE NOT RECOGNIZED The CD/DVD drive used by the SONIX is a Panasonic UJ-845-B. It can accept the following formats: CD-R, CD-RW, DVD+R, DVD-R, DVD±RW. 1. Flip the top panel and unplug the USB connections form the Ultrasound Modulo. 2. Power up the SONIX. 3. Plug the USB connections. 4. The CD/DVD drive should now be recognized. 5. Restart the SONIX. Contact an Ultrasonix Technical Support Representative if you are still having trouble with your CD/DVD drive.Chapter 14: Troubleshooting SSM – 001, Revision F SONIX Service Manual 120

14.5 REGEDIT You may need to change some settings in the registry. 1. To get to the registry, click on the Windows START key on the USB keyboard. 2. Click on Run. 3. Type regedit and press ENTER. 4. In the registry, go to HKEY_CURRENT_USER > Software > Ultrasonix > Exam > Settings.Note: Make the necessary settings changes here when advised by an Ultrasonix Technical Support Representative.SONIX Service Manual SSM – 001, Revision F Chapter 14: Troubleshooting 121

14.6 HARDWARE TEST SOFTWARE The Hardware Test Software can only be used with the software version it came with. To test the Hardware: 1. Obtain a USB keyboard 2. Plug in the USB keyboard. 3. Power on the SONIX. 4. Put the system into Service Mode. 5. Press ESC to exit the exam. Note: If this does not shutdown the software, use CTRL-ALT-DEL and Task Manager to end the Exam application. 6. Press the Windows START key on the USB keyboard. 7. Open Windows Explorer (Programs > Accessories > Windows Explorer). 8. Open Notepad (Start > Programs > Accessories > Notepad). 9. To switch between the Exam, Notepad, and Windows Explorer, use the ALT + TAB key combination. Note: Hold down the ALT button and press TAB as many times as necessary to move to the desired program. 10. In Windows Explorer, go to C:\Program files\Ultrasonix\Exam and double-click Hwtest.exe. 11. Click Initialize and wait for the results.12. Click Test and use the trackball to highlight the text in the results box.13. Point to the top left corner of the logs, hold down the SELECT button and move the trackball to the bottom. The logs should now be highlighted in gray.Chapter 14: Troubleshooting SSM – 001, Revision F SONIX Service Manual 122

14. Press CTRL + C to copy.15. ALT + TAB to the Notepad program and press CTRL + V.16. Save the logs via File > Save As, naming it appropriately.17. Select Channel Analysis.18. To check for dead crystals, slightly dip the head of the probe in a bowl of water. DO NOT go past the first seam.19. Set Gain to 2000 and Delay to 300.20. If there are dead crystals, the line will be flat and non-moving. The Tx line can be changed every 30 (it ranges from 0 to 127).21. Click on Apply Changes.22. Record and save the findings in Notepad, then send the file to an Ultrasonix Technical Support Representative.SONIX Service Manual SSM – 001, Revision F Chapter 14: Troubleshooting 123

14.7 LCD DISPLAY IS BLANK, TOUCH SCREEN DISPLAYS CORRECTLY 14.7.1 Check the LCD Display Power Source If the SONIX is powered up with the LCD display unplugged, it may not display properly and will be blank. After approximately 2 minutes, the touch screen will display correctly. Either OK, End Exam, the B tab or the Presets tab will be displayed. Even after repeated restarts, the LCD display will still be blank. There are two options to try when this occurs.Option 1: To reset LCD Display Factory Defaults: 1. Press SHIFT + Fn + J simultaneously on the keyboard to reset the display setting to the factory defaults.Option 2: To obtain help from an Ultrasonix Technical Support Representative: By following the steps listed below, a temporary video connection can be made to enable an Ultrasonix Technical Support Representative to help restore the display settings. 1. Locate a television with an RCA cable. 2. Plug the RCA cable into the TV's Video input connector. 3. On the SONIX, open the top, flip panel. 4. Locate the video splitter connected to Port 13 (refer to Figure 3-2: Connectivity Panel (SX1.0), Figure 3-3: Connectivity Panel (SX1.1) and Table 3-9: Connectivity Panel Connections for details on this connection). 5. Disconnect the video splitter's blue or green connector from the SONIX's RCA plug. 6. Reconnect this RCA plug with the RCA cable (yellow) from the television.14.8 LCD DISPLAY IS BLANK, TOUCH SCREEN DISPLAYS ULTRASONIX LOGO ONLY Option 1: To ensure the Trackball and Mouse ports are properly connected: 1. Press a key on the console to determine whether or not the SONIX will begin the boot process. Note: If the boot process continues, the keyboard and mouse plugs may have been interchanged. 2. On the SONIX, open the top, flip panel. 3. Check Port 1 (trackball) and Port 2 (keyboard) to ensure that the correct wires from the console are plugged into the correct ports (refer to Figure 3-2: Connectivity Panel (SX1.0), Figure 3-3: Connectivity Panel (SX1.1) and Table 3-9: Connectivity Panel Connections for details on this connection).Option 2: To ensure there is no interference from a USB device: It’s possible an error detecting the USB devices has interrupted the boot process. 1. Unplug all USB connections and reboot the SONIX.Chapter 14: Troubleshooting SSM – 001, Revision F SONIX Service Manual 124

14.9 LCD DISPLAY WORKS, BUT TOUCH SCREEN STILL DISPLAYS ULTRASONIX LOGO EVEN IN IMAGING MODE Option 1: To ensure the Serial Cables are properly connected: 1. Shut down the SONIX. 2. Unplug, then re-plug both serial cables (refer to Figure 3-2: Connectivity Panel (SX1.0), Figure 3-3: Connectivity Panel (SX1.1) and Table 3-9: Connectivity Panel Connections for details on these connections). 3. Double-check that the cables are securely connected. 4. Re-boot the SONIX. Option 2: To ensure the Serial Expansion Card Driver is correct: 1. Press the console MENU button. 2. Select Admin… -> Service. 3. Type in the Password and press the console SELECT button. 4. From the Service page, select Windows Explorer and press Go. 5. From the left hand menu, right click My Computer and select Properties > Hardware > Device Manager.SONIX Service Manual SSM – 001, Revision F Chapter 14: Troubleshooting 125

6. Make sure Ports (COM & LPT) is not marked with a yellow and black exclamation mark. 7. If there is a yellow and black exclamation mark next to Ports (COM & LPT), contact Ultrasonix Technical Support.14.10 SONIX DOES NOT BOOT, ERROR IS DISPLAYED ON THE SCREEN If the SONIX does not boot and the following message is displayed on the LCD Display “Windows cannot boot up and a file is corrupt” the system may prompt for a \"Safe Mode\" or normal boot. If, after several attempts to boot in \"Safe Mode\", the SONIX restarts and simply goes back to the same screen, the operating system may have been corrupted and a System Recovery will need to be performed. Please locate the System Recovery CD which came with the SONIX and contact Ultrasonix Technical Support for further instructions. Caution: Do not attempt a System Recovery without first consulting an Ultrasonix Technical Support Representative.14.11 SONIX FREEZES DURING USE If, periodically, the SONIX freezes during use and there is no pattern to this behavior, it may be necessary to test the RAM. Please check the RAM chips using a RAM software tester to determine whether any are defective. Replace the RAM in pairs.Chapter 14: Troubleshooting SSM – 001, Revision F SONIX Service Manual 126

NotesSONIX Service Manual SSM – 001, Revision F Notes 127

Notes SSM – 001, Revision F SONIX Service Manual 128