The Mighty PROS Vol 16 No 2

THEMIGHTY

Introducing the DFS910 Diesel Fuel System Cleaning Machine CLEANING THE DIESEL FUEL SYSTEM W hat’s going I Restores fuel economy on here? When you’re I Lowers exhaust opacity and harmful asked if you service emissions diesels, what do you say…“Uhh, not really”? I Complete with adapters for most diesel Hold on, buddy! Do vehicles you change the oil on diesels? Can you Diesel Particulate Filter Service Features: service the brakes on a diesel? You install tires I No need to replace or remove the DPF filter on a diesel, don’t you? Then guess what! You DO service diesels! I A specially formulated product is sprayed through the intake or directly into the And now, to make it official that you certainly do exhaust to completely clean the DPF filter DO DIESELS, here’s an opportunity to service one of the most critical parts of a I No danger of knocking or run-away engine diesel vehicle — the fuel system. As you know, a diesel burns very NOW LET’S HEAR FROM YOUR clean out of the tailpipe, but very PEERS dirty internally. With all the new components on a diesel to make it This is what Robin Robbins with burn clean coming out the tailpipe, FRESCO, Inc. in Beaumont, diesel engines require special Texas, has to say: attention on the inside to keep them in top running condition. You “The DFS910 is a time saver, have things like the EGR (exhaust reducing down time for normal gas recirculating) valve and DPF repairs on a vehicle. We have saved (diesel particulate filter) to contend hundreds of dollars on what Ford with, not to mention DEF (diesel deemed to be a ‘failed’ part (EGR exhaust fluid). What if you had a cooler), which in their determination way to clean these components meant that it had to be replaced. In and keep a customer for life? Now reality, it was just dirty and would you do!!! Let’s take a look at a not perform correctly. After using “game changer” from Mighty, and the DFS910 to clean the EGR hear from your peers in the marketplace. cooler, the computer codes cleared up and the vehicle operated as DFS910: DIESEL FUEL SYSTEM, EGR, DPF designed. AND COMBUSTION SERVICE “Before our purchase of the DFS910, we had two Fuel System and Injector Service Features: different trucks on which we had replaced the EGR cooler three times prior to the expiration of the I Allows for easy and complete cleaning of factory warranty. This was done before the truck injectors and fuel system reached 80k miles. Since then, with the DFS910, we have cleaned the EGR cooler, EGR valve and I Applicable to all diesel vehicles, including the turbo every 15k miles, which is greater than trucks and passenger cars 15k running miles due to the number of idle hours we accumulate. Our estimated cost to replace the EGR cooler at our in-house shop rate is around

$1,000 per cooler, that is, if nothing this truck has ever had. Can you come to our main breaks. We are also able to do a complete facility and do another problem truck?” These trucks fuel injection service at the same time, are still in service and performing as expected. resulting in keeping our trucks in service for longer periods of time and reducing Mighty offers both video and hands-on training for our repair expenses.” the use of the DFS910. Contact your local Mighty representative for more information. The Transportation Director of PAI, a major concrete company, reported: “This truck was hated by every driver because it was the slowest in the fleet. On a good day you could barely get it up to 55 MPH.” They had just spent over $5,000 on changing the DPF Filter, EGR Motor, EGR Cooler, and multiple sensors. Three days after returning to the fleet rotation, the same fault codes came back. The truck would not go over 35 MPH. We performed the DFS910 service, and then we drove the truck on I-49 between Lafayette and Opelousas, Louisiana. When we hit 82 MPH, he looks at me and says, “I don’t know what you did, but this is the most power New SN Plus Motor Oil Greatly Reduces Low Speed Pre-Ignition (LSPI) The lubricants industry is experiencing increased demands for motor oils to assist THE REMEDY: in remedying, or greatly reducing, certain technical malfunctions in some automotive engines. To correct this issue, the By being aware of this information and prepared to American Petroleum Institute educate customers about available options, we can (API) has created a temporary greatly assist them. The symptom known as Low oil specification—SN Plus. Speed Pre-Ignition (LSPI) occurs in gasoline and/ This new specification’s or turbocharged Gasoline Direct Injected motors or first licensing date is May 1, GDI. 2018. General Motors was the first to introduce an oil THE CONDITION: to combat and address LSPI with their dexos® 1 Gen 2 line of oils. The SN Plus During the combustion process within a Gasoline specification addresses other vehicle manufacturers Direct Injected motor, motor oil can cause or reduce of Gasoline Direct Injection engines affected by pre-ignition in the combustion chamber. This results the LSPI condition. The reason for SN Plus was a in early detonation, power loss and severe engine demand by the manufacturers as a bridge between wear up to engine failure. Research has determined now and the next API Specification, which will be that certain engine oil additive API SP and will not be available until 2020. components contribute to this To ensure use of the correct condition and can also make it engine oil specifications, worse. The right combination RCEOSNOSUER SAE US SAE trust in Mighty Engine Guard® of additive components can 5W-20 20W-50 lubricants. Our products are greatly reduce the occurrence, VIRNCGE SN PL SN PLUS timely in seeking SN Plus and in controlled engine tests approval and will be available have completely eliminated soon in the appropriate LSPI. Source: American Petroleum Institute viscosity grades.

Bulking Up with RULES OF ENGAGEMENT With today’s proliferation of oils, Thomas Tire has two rules for educating and selling the variety of options in oil changes. Michael DeLano and John Myers 1. 75,000 Mile Rule. Mileage at or above 75K alerts the techs to steer the customer to the high mileage oil—their synthetic blend or Mighty’s High Mileage Engine Tune-up additive. From the “All-American City” Asheboro, NC 2. Interval Rule. Says Zach, “We look at the intervals. Customers will tell you An Interview with Zach Brown of Thomas Tire they’re changing their oil at 3,000- 4,000 miles when it’s really 5,000-8,000 “BULK LUBE PROGRAM CUT miles. We preach protection and we OUR COSTS IN HALF!” mean it. Our recommendation is full synthetic oil. Added to that, we point Manager Zach Brown says when originally to the official recommendations of the with Castrol, they stocked about 15 vehicle manufacturer like Honda, Toyota, SKUs in a tightly constrained shop with Chevy, etc., and it’s often full synthetic to little space to maneuver, but they had no choice. MAINTAIN THE WARRANTY.” When Mighty came along the scene changed. “Today we’re buying bulk from Mighty and we’re “We’ve found that when customers buy a new running about 6 SKUs, which is ideal for our car, they are not typically instructed by the dealer business. We operate out of a six-bay shop with to know what to expect when they have an high volume. Too much space was being eaten oil change. It’s not very helpful, but the dealer up for just stocking lubricants. A better use of our leaves it to us to explain why an oil change shop’s space gave a tremendous boost to our may cost $60-$70 for the first time in their lives! business. It opened things up. The rules have changed, but we’re always ready with the truthful answer. The proliferation “Our shop was built in the 80s and wasn’t well of oils means that we’re consistently having thought out. What I mean is…we change 500 tires these conversations and for the most part our and do 400 oil changes in a month’s time…in six customers finally get it, especially when we bays! Our row of Mighty ‘Tough Tanks’ is stacked explain that intervals are now longer and so it with three tanks on top of each other so that evens out.” we’ve got every lubricant we need and still have plenty of room to work. We’re buying bulk and COSTS CUT IN HALF that’s buying smarter.” Zach Brown’s final comments gave us the bottom line on the subject of a bulk lubricant program: “Our costs have been cut in half and even by 60%,” he says with special enthusiasm. I

a Muscular Lubricant Program From the Home of the Daytona 500 and pilferage, and just the mess to have to deal An Interview with Jeff Zerbe of Honest-1 Auto Care with. Those days are long gone since Mighty showed up. One of the things we really like about “EVERY VEHICLE COVERED!” having a guy like Jeff, our Mighty rep, is how he watches inventory levels very carefully and keeps Jeff Zerbe, Region Operations Manager of us aware of the oils we need. That’s a lot different Honest-1 Auto Care in South Daytona, from our bulk oils from another supplier that we Florida, muses that stocking oil used to be have to monitor ourselves. We have to try to keep pretty simple…something you could do while up with checking the levels ourselves because sleepwalking, but not any more. “The challenge (he laughs) … we don’t have the luxury of having now,” says Jeff, “is to balance what to stock and Mighty doing it for us. With our other fluids, we how much to stock versus what you’re going to end up running out, but we never run out of realistically use and what you think your mix is Mighty oils.” going to be with full-synthetic, semi-synthetic, 5W-20, 0W-40, etc.” With that metric in mind he GOIN’ TO THE MAT! continues, “What really, really saved us was the availability to get all our fluids in bulk along with When it comes to educating customers, Jeff Mighty’s M-Pak Lube System. The program helps recommends “going to the mat!” The counter mat, balance our inventory so that whatever we reach that is! for, it’s there. Very rarely do we run into issues where we don’t have the oil we need to service a The Honest-1 Counter Mat describes the full customer; the mix has made a big difference. offering of choices: Synthetic, Semi-Synthetic, “You want all the right oils that move, but you High-Mileage, and as an eco-based company, don’t want to have a ton of inventory. In the past they offer a Re-refined oil option as well. There is we’d carry an oil that might have sat there for something compelling about a colorful visual to years tying up money and going way past the present the four options. But the mat is only step reasonable use-by date…then there’s the leaking one. The technicians will “pair” the customer’s from sitting there, and the likelihood of damage chosen oil change option as would a professional waiter who suggests “pairing” a wine with the main dish you ordered. Jeff’s team will pair the choice made by the customer with what the manufacturer recommends. If full-synthetic or semi-synthetic is recommended, they factor in the customer’s budget, and give due consideration to the customer’s comfort level to determine the best option, thus completing the “pairing.” It’s virtually a foolproof system. MORE THAN 95% COVERAGE “Mighty’s a perfect fit. We carry five different oil viscosities with their M-Pak Lube System. With our own bulk oil and what Mighty supplies, we’ll cover over 95% of all oil changes. It is very rare to have to order any other oil from another provider, because every vehicle that rolls into the shop is covered. It’s a great program!” I

Now Playing on the Mighty YouTube Channel: The Mighty Minute Mighty is pleased to introduce a new series of short videos for techs Scan the QR code or go to and service managers, offering valuable insights regarding automotive http://fqrct.com/t/8def88e services. It is hosted by Peter Meier, Technical Editor for Motor Age. Peter uses his vast knowledge and experience to make these videos helpful to both new and seasoned pros. Take a Mighty minute to check them out! Ep. 1: Serpentine Belt Drive Inspection Ep. 5: Is the Brake Fluid Still Doing Its Job? The serpentine belt You check the plays an important various fluids under role in transmitting the hood—the power to all the engine oil, engine engine’s accessories. coolant, even the Do you know how windshield washer to tell when it needs to be replaced? Watch—you fluid! But what, might be surprised! exactly, are you checking for when inspecting the brake fluid? Ep. 2: Correcting Belt Noise the First Time! Ep 6: The RIGHT Way to Prep a Brake Rotor There’s more to correcting a belt What do you do with noise concern than a brake rotor after replacing a suspect you’ve resurfaced it belt! Understanding on the lathe? Unless the types of noises you’re following this you’re hearing and how to isolate the cause is the procedure, you could topic of this Mighty Minute! be setting yourself up for a comeback! Ep. 3: Does the Air Filter Need to Be Ep 7: Water: The Other Half of the 50/50 Replaced? Coolant Mix! Dirt is an engine’s Using the correct worst enemy, and coolant for the the air filter is the last application is line of defense. Do something most you know how to tell techs understand. when it needs replacement? The answer is in this But did you know that using the correct water is just Mighty Minute! as critical? Ep. 4: Cabin Air Filters Ep. 8: Why Coolant Testing Is a “Must”! The cabin air filter Coolants degrade may be the most over time due to important filter on several factors. your customer’s car! Learn how to know if Learn why in this the coolant can still Mighty Minute. do its job. More episodes are being added each month. Subscribe to the Mighty YouTube Channel today!

Mighty VS7 ®Online Training A recent quote from a VP of an 11-store tire chain: “We saw a 25% increase in preventive maintenance sales after our training.” The adage “School is NEVER out for the There are seven training modules within the VS7 Chemical professional” certainly holds true in our industry. Certification program. They are: With the ever-changing automobile industry, we must be continually learning and sharpening our skills BRAKES to educate the consumer. We have updated our VS7 Chemical Certification training online, and new for 2018 is COOLANT the addition of our seventh module, the Brake System. FUEL MAINTENANCE OIL POWER STEERING In addition, we have added a section in our existing TRANSMISSION Fuel module that covers Gasoline Direct Injection (GDI) engines. This module explains why GDI, what is different To date more than 2,000 service writers, technicians, and how to clean. managers and owners have gone through our training. It’s easy to navigate. Just log into your Tech Central account, click on VS7 Certification and start learning how to better service your customer. (Don’t have a Tech Central account? Contact your local Mighty rep for details on how to get started!) The training is module-based, and you learn at your own pace. There’s a quiz after each unit, and a final exam upon completion. Your sales will improve, and your customers will be more satisfied with the results of a well maintained vehicle. Mighty VS7 ® Lifetime Protection Plan Updated The Program that keeps your customers coming back for change is now $6,000 (Plan A) and $4,000 (Plan B). This PM fluid services just got better! provides consumers with greater peace of mind and you with another tool to make the sale! Qualifying Mileage Intervals Simplified There are seven fluid services covered. A new one- There are now just two qualifying mileage levels: For page consumer handout with program guidelines is Plan A, consumers must have the first service performed also available. See your Mighty rep or visit https://www. from 0–50,000 miles; Plan B requires the first service be mightyautoparts.com/lifetime-protection-warranty for performed between 50,001 and 100,000 miles. It’s easier more details. for you to explain and for your customers to understand. Grow your fluid service sales and profits with Mighty MAX Synthetic Oil Service Coverage Mighty’s free Lifetime Protection Plan—now Increased By 50%! better than ever! The maximum coverage amount for a Mighty MAX oil

On the Line Servicing Fuel Filters Neglecting a Filter Replacement Can Be Costly While much emphasis is placed on servicing fil- ters during routine vehicle maintenance, little 4) Fuel tank oxidation pro- attention is given to the fuel filter until an en- moting the formation of de- posits. gine performance issue occurs. Neglecting the fuel filter 5) When replacing the fuel By Larry Hammer can result in damage to some expensive components pump always replace the Technical Services such as an electric fuel pump or some costly fuel injec- tors. Following are reasons why some vehicles encoun- strainer. The strainer can ter multiple fuel pump failures. catch contaminates larger than 70 microns, how- ever contaminates as small as 30 microns can pass IDENTIFYING A DEFECTIVE FUEL PUMP through the strainer causing permanent damage to the fuel pump. Prior to replacing the fuel pump, a thorough diagnosis should be performed to make certain that available cur- 6) The fuel filter does not directly protect the fuel rent is getting to the pump. This should include check- pump as contaminated fuel passes through the fuel ing relays, pressure sensors, inertia switches and in pump before it gets to the filter, with the exception of some cases the security system which can prevent fuel applications that have an in-tank fuel filter. The pump pump operation. Some pumps fail due to a worn com- may overheat and fail while trying to pass fuel through mutator bar on the armature. Tapping the fuel tank with a restricted filter. Replace the filter on a scheduled a rubber mallet may move the armature enough toa l - basis. low electrical contact, promoting fuel pump 7) A restricted fuel filter, strainer or blocked re- operation. This is a temporary solution. turn line will stress the fuel pump, leading to Pressure and Volume…Don’t be pump failure. fooled by a fuel pump providing suf- 8) On vehicles equipped with a fuel pump ficient pressure but low volume. Low module, heavy concentrations of rust de- fuel pressure or insufficient volume posits may require replacement of the fuel will affect engine performance and lines, especially when the contamination is may set a diagnostic code due to lean minimal in the fuel tank but heavy deposits fuel conditions. Most fuel pumps will are located in the module. pump one pint of fuel in 30 seconds. 9) Purchasing fuel when a tanker is re- Follow the vehicle manufacturer’s supplying a fuel distributor is not recom- guidelines for pressure and volume mended, as many deposits are being dis- testing. lodged in the storage tank. LEADING CAUSES OF FUEL PUMP FAILURE 10) Contaminates that pass through the pump can cause pump seizure resulting in increased amperage 1) The fuel is the coolant and lubricant for the fuel flow necessary to overcome the resistance, resulting pump. Never allow the fuel level to get below ¼ tank to in overheating of the wiring and related connectors. prevent overheating of the fuel pump. Running a vehicle A restricted fuel filter can promote the same type of out of fuel can cause permanent damage. electrical failure. 2) Water in the fuel promotes corrosion, especially on 11) Special metals and coatings in the fuel system vehicles stored for long periods of time. A low fuel level components are necessary for vehicles rated to burn during cool or humid weather can promote condensa- E85 fuel to prevent fuel system corrosion. tion and corrosion. Ethanol can further aggravate the condition. Taking a fuel sample in a glass container can Prior to replacing a fuel pump, make certain the reveal fuel contamination. If the fuel is discolored or re- loss of pressure or volume is not due to a restricted veals the presence of water, replace the fuel. fuel filter, low voltage, or a defective pressure regula- tor. Make a fuel filter replacement a part of your ser- 3) Dirty or contaminated fuel. Sediments in the fuel vice recommendation. It is the best preventive main- tank can clog the strainer promoting overheating and tenance that you can give the fuel pump. premature fuel pump failure. Clean the tank before re- placing the fuel pump. www.mightyautoparts.com VOL. 16 NO. 2