Online Account Info2016

STATE OF RHODE ISLANDChildSupportServicesDEPARTMENT OF HUMAN SERVICESONLINE PAYMENTACCOUNTUSER INFORMATION GUIDE

Online Payment HistoryCase ManagerUsing the Case Manager Web Tool, you willbe able to get the latest information regardingyour case.This will also help view your PIN on-line aswell as utilize other on-line services theOffice of Child Support Services (OCSS)offers to you.Custodial and Non-Custodial parents will beable to view payment information: • Payments received by OCSS • Payments made by the Non- Custodial Parents • Payments sent to the Custodial ParentsThe information on this site is in addition topayment information being provided to bythe Interactive Voice Response (IVR)System.* Note: The information received via the websitemay be more current than the informationreceived via the telephone system.

How do I Log In?To log in to this application, you need anaccount profile. If you have created anaccount profile, you will need to enter theUsername that was created for you and thePassword that you chose when you createdyour account profile.I forgot my UsernameIf you forgot your Username, click theForgot my Username link located in theAccount Manager section of the Login page. You will need to: • Enter your case number (and if you have more than one case, enter any of your case numbers) • ENTER YOUR EMAIL ADDRESS THAT YOU PROVIDED WHEN YOU CREATED YOUR ACCOUNTAfter entering this information and clickingthe Next button, you will be prompted to: • Enter your answer to the presented security questionYour Username will be sent to the emailaddress that is stored in your accountprofile.

I forgot my Password…If you forgot your password, click theForgot my Password link located in theAccount Manager section of the Loginpage.You will need to: • Enter your account Username • Enter the email address that you provided when you created your account profileAfter entering this information and clickingthe Next button, you will be prompted to: • Enter your answer to the presented security question (You previously set up)A “temporary password” will be sent to theemail address that is stored in your profile.You must now create a “permanentpassword” for access to your account. Besure to write this down along with yourUsername for future reference.How do I Get AdditionalInformation on OCSS?For Office of Child Support Services(OCSS) contact information, please refer tothe Contact US link on our website.Contact Us THE STATE OF RHODE ISLAND DEPARTMENT OF HUMAN SERVICES OFFICE OF CHILD SUPPORT SERVICES 77 DORRANCE STREET PROVIDENCE, RI 02903 401-458-4400 WWW.CSE.RI.GOV

Child SupportInteractive VoiceResponse TelephoneSystemPAYMENT INFORMATION IS ALSOAVAILABLE USING OUR INTERACTIVEVOICE RESPONSE TELEPHONE SYSTEM.TO ACCESS CASE SPECIFIC INFORMATION,YOU WILL NEED YOUR PIN & CASENUMBER.INFORMATION IS AVAILABLE IN BOTHENGLISH AND SPANISH.LISTEN CAREFULLY TO EACH OPTION.THEY ARE LISTED BELOW.401-458-4400 INTERACTIVE VOICE RESPONSE MAIN MENUAVAILABLE SERVICES/REQUESTPRESS 1AN APPLICATION PRESS 2PAYMENT INFORMATIONCASE SPECIFIC INFORMATION PRESS 3DIRECT DEPOSIT/KIDS CARD PRESS 4EMPLOYER PRESS 5I V-D AGENCY PRESS 6(FROM ANOTHER STATE)ATTORNEY/REPRESENTATIVE FROMBANK/INSURANCE COMPANY PRESS 7OFFICE LOCATION/HOURS PRESS 8

Online Payment Account USERNAME/PASSWORDWWW.CSE.RI.GOV/CASEINFO/INDEX.PHP CONFIDENTIAL USERNAME PASSWORD ACCOUNT EMAIL THE STATE OF RHODE ISLAND DEPARTMENT OF HUMAN SERVICES OFFICE OF CHILD SUPPORT SERVICES 77 DORRANCE STREET PROVIDENCE, RI 02903 401-458-4400 WWW.CSE.RI.GOV