RommelBMP (1)

​ IntroductionWelcome to The Golf Club. We are pleased to have you join our staff and we hope that youremployment here will prove to be long and fruitful. The Golf Club is an outstanding club, andour underlying goal is to provide our Members with the excellence in golf , the best of service inkeeping with the highest standards of gracious hospitality,traditions of excellence and the finereputation and continuously impress the member at The Golf Club. To achieve our goal, we worktogether as a team. Please give your fullest cooperation to your supervisor and fellowemployees at all times. Exercise the three C’s – Courtesy, Consideration and Common Sense –not only when dealing with our Members, but also with your fellow employees. Working inharmony with everyone in all departments will create the team spirit which is so vital to oursuccess.This handbook has been prepared so that you will understand The Golf Club’s policiesand conditions of employment. You are expected to know and understand its contents. Weencourage you to ask your supervisor or member of the management staff if you have anyquestions concerning the handbook. The contents of this handbook constitute only a summaryof the employee benefits, human resources policies, and employment practices andexpectations in effect at the time of publication. The contents of this handbook should not beconstrued as creating any kind of employment contract or contractual rights, since The GolfClub has the ability to modify, eliminate, add or change wages, benefits, policies, and otherworking conditions at any time as it deems appropriate, with or without notice, in its solediscretion. The Golf Club will make every effort to provide written updates as policies andguidelines are modified or changed. The handbook, addendum and any updates are provided forinformational purposes only and should not be relied upon by you to your detriment. Nothing inthis handbook or in any other policy or document of The Golf Club creates or is intended tocreate a promise or representation of continued employment. Employment, position, andcompensation at The Golf Club are at-will and may be changed or terminated at the will of TheGolf Club. You have the right to terminate employment at any time for any reason not contraryto law and The Golf Club has a similar right. Your status as an at-will employee may not bechanged except in writing, signed by a Manager of The Golf Club. Employment at-will is the soleand entire agreement between you and The Golf Club concerning the duration of youremployment and the circumstances under which your employment may be terminated.  

    Mission :“ W​e aim to provide excellence in golf and continually impress members and guest” As a superintendent I would like to strive for success and be ready for everything. Preparingand planning in advance to make sure that everything that is needed is being executedproperly and finish the way of the course standards. I will be a role model to my subordinatesand to the people I am working with. Striving for “excellence” means seeking ways tocontinually improve, go for it, and find new ways to grow. This will motivate the members andthe team to find new ideas that will help in the improvement of the course in order tocontinually impress the community( members and guest). ​In order to have a high qualityservice the employee should be valued, where trust, respect,and treated with dignity andwhere new learnings are recognized and rewarded. This will give will give them the rightattitude in the job they are doing with more confidence, reliable and high expectations aremet.​In striving for excellence this helps staff member to be more responsible, developrequired skills and competencies necessary to accomplish goals and purposes. This will alsohelp them grow personally and professionally to prepare themselves for advancement.Thiswill be the road that I will go through everyday, on every decision making that i will do. I willapply this philosophy in our everyday job in the golf course. Of course, we should strive forsuccess, instead of failure. Having the right objectives, having an “excellence” mentality willhelp me roll with the punches and keep my emotions in check which will make me moreconfident in facing my responsibilities.Vission:“The Golf Club will always strive to be one of the most desirable golf course and provide aquality service friendly service to its members and guest”.   

  Hiring and Recruitment PolicyPurpose: This hiring and recruitment policy is established to create equality and standards inhiring practices for positions on the The Golf Club’s Turf care team.Philosophy: The Golf Club is searching for individuals who possess a dedicated desire to sharein our team-oriented culture with a strong work ethic, positive attitude, punctuality andwillingness to learn.Responsibilities: The general manager will hire the superintendent, while the superintendentwill be in charge of hiring and recruiting the assistant superintendent. It is the assistant’s dutyto hire technicians and general labourers. Applicant short lists will be determined by theappropriate designate in charge of hiring.Guidelines: W​hen a new position or vacancy occurs it will first be posted within our organizationfor 5 days so all internal employees will have an opportunity to apply​.Hiring will be done before March 15th, or as otherwise determined. Interviews will beconducted on site in a designated interview room by the superintendent, assistant and amaximum of two other select employees. Ten questions asked of the applicant will referenceour Employee Handbook philosophy, as stated above. The interview committee willaccommodate all levels of ability and it is the Golf Club’s policy to ensure that the hiringprocess reflects favourably on the position, are free of bias or the appearance of bias, andadhere to the Rules of Professional Conduct , the Paralegal Rules of Conduct and the AlbertaHuman Rights Code.

Employment Offers: F​ollowing the interview process the candidate will be notified of progresswithin 5 days. If you are accepted for the position within the Turf care team, you will be notifiedof a rate of pay, expected start/end date, and provided with an employee handbook. Newemployees must provide notification of any future time off required. All other information willbe included in the The Golf Club’s Employee Handbook.Etiquette in Golf Course Maintenance 1. Member interaction and reporting Since golfers expectations of what they experience on the golf course varies so much weask that our employees try to keep interaction with members to a minimum unless approachedby the member. Some golfers take their game extremely serious and don’t want any distractionsso this is why we ask our employees to try to keep interaction to a friendly greet. Ex. Wave,head nod, smile, etc. While other golfers enjoy golf for the social aspect of the game. This iswhy we strongly encourage interaction with the members who initiate it. All we ask is that theemployee does not go into specifics about anything to do with the golf course that they are not100% on. Also keep in mind pace of play when socializing with the members on the course.1.1 Club PoliciesDon’t initiate interaction - ​This can annoy some members and slow down pace of play. Weencourage interaction with members who initiate. Keep in mind pace of play when interactionoccurs on the course.

Don’t go into specifics​- Unless you are 100% sure of what you are talking about we ask thatyou don’t go into specifics on golf course information or the cultural practices being performedon the course.Treat members with respect​- When engaging with members always treat the members with theutmost respect. Even if an employee disagrees with a member's comment we ask that they donot engage in an argument. If any comments made by members are taken as offensive or madethe employee uncomfortable in any way we ask that they make managment known of thesituation immediately.1.2 Reason For The Policy The reason for the policy is to ensure that all members are able to enjoy the game in thefashion they desire. This policy allows for the serious golfers to enjoy the game they want whilealso catering to the more social golfer. This policy also helps avoid any confusion with themembers and lowers the risk of the course and employee looking bad.1.3 Enforcement These policies will be enforced by having a warning system. This system will be enforcedthrough member complaints, discussion with other employees and through what managementsees on the course. - 1st incident - Verbal warning. Employee is made aware of the incident and what should/should not have happened. - 2nd incident - Written warning stating the incident and what should’ve happened. This will be signed by management and the employee. - 3rd incident - Possible Suspension or written warning depending on previous incidents. - 4th incident - Suspension or termination2. Course travel/transport routes The maintenance crew traveling and working around the course can be a nuisance for thegolfers. During times of play equipment noise and traffic will be kept to a minimum by takingmaintenance routes. In the morning the maintenance staff have the right of way, because theyare performing essential tasks with regards to preparing the course for play. Members andguests are asked to allow staff to finish their task before playing the hole. In the afternoon,golfers have the right of way over maintenance staff. Maintenance staff will be instructed to

give members and guests the same courtesy they were given in the morning to avoid causingunreasonable delays on the course. T​he cooperation of members and maintenance staff isrequired for the club to maintain the highest possible standard.2.1 Club PoliciesMorning Right of Way:​When completing the morning jobs maintenance staff are given the rightof way to let them get ahead of the members and guests. To avoid having unreasonable delaysfor members and guests maintenance staff will have right of way until 8AM on the front 9 and10AM on the back 9. All work being completed in the morning will be completed starting onhole 1 proceeding forwards to hole 18.Afternoon Right of Way:​After 8AM on the front 9 and 10AM on the back 9 members and guestswill be given right of way. When a group is within 150 yards maintenance staff will be instructedto move to the side of the hole, idle their machine down, and wait for the group to pass. Oncethe group has passed the maintenance staff are able to resume their work if in their opinionthey will not disturb the group by doing so. The majority of the work being completed in theafternoon will be done starting on hole 18 and proceeding backwards to hole 1.Driving Etiquette:​When operating any piece of equipment all maintenance staff must drive in aresponsible manner. Staff must use extreme caution when driving the course backwards toavoid collisions with members, guests, and other staff. The best way to avoid collisions is toslow down when going up or down hills or around blind corners. Anyone operating a piece ofequipment must have a valid driver's license on file.Maintenance routes:​Maintenance staff will use the maintenance routes where possible whendriving around the course. This is done to limit the number of groups bothered by staffoperations, and to increase the productivity of the maintenance staff. Maintenance routesshould always be used when driving long distances on the course. If you are unsure of themaintenance routes talk to your supervisor for clarification.Direction of Travel:​The direction of travel in the morning will be forwards starting on hole 1. Inthe afternoon the direction of travel will be backwards starting on 18. This is done to ensurestaff are not following the same group around the course all day. Unless instructed otherwiseby a supervisor these directions of travel should be followed daily.

Complaints:​Members and guests may complain about a staff member or the course bycontacting the General Manager. All complaints will be handled and investigated by the GeneralManager and Superintendent. If a member or guest are complaining regularly, but theircomplaints are found to not carry any weight may be sent a warning letter or given a suspensionby the club.2.2 Reason for the Policy This policy is in place to ensure essential work can be completed in a timely fashion onthe course, and to ensure there are no unreasonable delays to the pace of play for membersand guests. Our staff and our membership need to work together to ensure we are producingthe best possible product without sacrificing the pace of play.2.3 Enforcement These policies will be enforced through complaint investigations completed by theGeneral Manager and Superintendent. If they conclude there has been a contravention of one ofthe policies the following will apply. ● 1st time - Employee will be informed of the complaint and investigation ● 2nd time - Verbal Warning ● 3rd time - Written Warning ● 4th or more - Possible Suspension3. Work Ethic – Keeping busy The objective of the golf club management is to employ personnel who demonstrate apositive work ethic. Professionalism and honesty demonstrates this, and translates to a moreenjoyable working environment for all employees and management in the maintenancedepartment. Golf maintenance is a highly visible and demanding area within the operations ofthe golf club. Executive, members and other staff need to be convinced that your are doingwhat is expected of you. Staff will be required to “keep busy” while on shift. The dutiesdesignated by the management require that the employee work their full shift. A solid workethic is directly related to this!

3.1 Club PoliciesMaintaining a positive work ethic​: All employees are required to demonstrate a positive workethic while on shift at the club. Negative or detrimental demeanour or behaviour will not betolerated and can be cause for immediate dismissal. ​Ex- While working within a team setting,disrupting productivity with constant negative comments or efforts that make others aroundyou feel uncomfortable or unsafe.Lateness:​All employee are required to be punched in and ready to work when their shift starts.Ex- If your shift starts at 6:00AM, you are required to start at 6:00AM and not arrive at6:00AM and take 10 minutes to prepare for your morning duties. This creates delays in coursemorning set-up and does not promote a positive work ethic within the maintenance team.Team contribution​: All employees are required to demonstrate a positive work ethic whenworking with fellow team members. Some duties require more than one employee and yourproductive contribution within the setting is mandatory.General working attitude​: The Golf Club encourages a positive work ethic from all theiremployees by providing a safe and positive environment for you to succeed. It is theresponsibility of the individual to provide “Best Effort” while being employed at the club.Finishing Jobs Early (Keeping Busy): F​rom time to time some duties will see the employeefinished “Early” or before the assigned daily finishing time. All employees that have finishedtheir duties and have come back to the shop area are to “Clean shop area” i.e (Lunch room,meeting area, organize tool sheds) until their shift is complete. Ex: Seed -a - Divot crew finishedall the tee boxes early and has 25 minutes remaining on their shift after their tools have beenput away. By cleaning the shop area, a positive work ethic has translated to a clean shop for thewhole crew to enjoy , which hopefully rubs off on the next crew member. Creating a positiveenvironment. Constant communication between Superintendents and their staff has a large impact asto how either the work ethics are encouraged or how they can be improved. ● Set out firm conditions in the interview process ● Relate actual job requirements ● Guage attitude of potential employees in the interview process

● Enforce positive work habits through praise and suggestion ● Consequences as a result of not conforming to the club policies3.2 Reason for the Policy This policy was put in place to relate the importance of employees having a good attitudeand positive work ethic. Negative attitudes and negative work ethics create tension amongstcrew members and an environment where duties are not performed to the standards that havebeen set out in the Mission Statement of the facility.3.3 Enforcement of policies These policies will be enforced through complaint investigations completed by theSuperintendent and General Manager. If they conclude there has been a contravention of one ofthe policies the following will apply. ● 1st time - Employee will be informed of the complaint and investigation ● 2nd time - Verbal Warning ● 3rd time - Written Warning ● 4th or more - Possible Suspension or termination of employment

4. Positive Crew Behavior Creating a positive and encouraging workplace culture is of utmost importance in creatinga space that encourages positive crew behavior. If certain staff members are made to feelinferior or unimportant and distinctly incompatible groups emerge within the workplace, thenthere is a good chance that positive crew behavior will be reduced.4.1 Club Policies There are quite a few ways to explain how to achieve positive crew behavior and thesedirectly coincide with opposite negatives that need to be avoided. The employees of the golfcourse are representatives and should keep that in mind anytime at work, or in any situationwhere there would be association with the course as an organization. Our club policies intend todirect managers and employees on what is and isn’t conducive to positive behavior as well as,simply enough, what kind of behavior is expected of our employees.Attitude:​The focus of the day is to accomplish tasks that improve the golf course. Take pride indoing that extremely well. Poor work is not something to be proud of, regardless of how quicklythe job was “finished”. Great work, on the other hand, is something to hang your hat on andworthy of respect from other employees.Respect: ​Respect should be shown to the golf course property, customers, vendors, and fellowemployees. Treat these things as if they were your most prized possessions and relationships.The golf course property​, ranges from the land, to the machines, to the glasses in therestaurant. These things essentially provides jobs for every employee. Please show the golfcourse property the respect it deserves.Customers​come to the golf course for recreation and enjoyment. Do not be dismissive, rude,unkind, or unhelpful with them. Without customers there would be no business and greatcustomer service is absolutely essential to creating an environment that people want to be in.Creating an enjoyable environment for golfers and restaurant-goers will bring them back timeand time again. This is how we make money as a business, so please show our customersrespect.

Vendors,​whether that is for the restaurant, golf shop or maintenance departments, will vieweveryone they interact with as a representative of the organization. They are essential to dobusiness as they provide products for us to create an experience that our customers can enjoy.Please show them respect as having good relationships with vendors is an important part ofrunning a high quality business.People​are employed to do a good job and if they are not doing a good job, then showing themdisrespect does not encourage them to all of a sudden begin doing a good job. It createsunnecessary conflict and promotes discord. Instead of berating somebody who does a jobpoorly, talk to them about what happened and treat them as an equal who made a mistake. Thiscreates a positive culture and increases trust between individuals in the workplace as the focusis simply on working together to create as great a product as possible.Trust:​Be trustworthy. Have integrity. Own up to your mistakes, and appreciate good work doneby other people. Without trust the workplace falls apart and is no longer effective. Feelconfident in leaning on co-workers and give them reason to trust your work as well.Language:​Professional language should be used as much as possible, being especially mindfulof the representation of the course. Around golfers, please refrain from foul language andwithin the organization please stay positive and encouraging with other employees. Usingpositive and encouraging language around other employees reduces the feeling of conflict andinstead fosters positivity.Mistakes:​They happen to all of us. None of us is perfect and thus we will eventually makemistakes. First of all, do not berate yourself. Second of all, be kind to those around you whohave made mistakes as nobody is immune to accidents.4.2 Reason for the Policy These policies are in place to ensure that the workplace is an enjoyable place for peopleto not just golf and do business, but be employed as well. Our staff needs to work together toensure we are producing the best possible product while being respectful, encouraging, kindand understanding when things do not go as planned.

4.3 Enforcement These policies will be enforced through first simple discussion with other employees,moving up the hierarchy in the case of non-compliance. For larger issues, such as an employeeusing foul language to insult a guest, complaints will be taken and investigations completed bythe General Manager and Superintendent. If they conclude there has been a contravention ofone of the policies the following will apply. ● 1st time - Employee will be informed of the complaint and there will be a verbal warning ● 2nd time - Written Warning ● 3rd or 4th - Possible Suspension (if there is a 3rd warning without suspension, the 4th will be possible suspension or termination .Reporting Procedure​- Chain of Command ● An example of reporting procedure gone wrong is when employees are “afraid” of getting in trouble from the equipment manager for breaking equipment. The employee's attempt to either hide the screw up or go to the assistants for what to do instead of going straight to the equipment manager. ● The chain of command for the maintenance crew should be planned out prior to the beginning of the season, when the majority of your seasonal staff/new staff start. All managers should know and understand who reports to who, and it is their job to ensure the rest of the staff know who they are to report to. Anything equipment related will always be reported to the equipment manager/mechanic. ● Having this structure in place will lead to less confusion and more unity between the management team. This policy can only be run smoothly if the entire crew understands and adheres to it. It is up to the managers to ensure that all employees know and understand who they are to report to. When an employee doesn’t properly follow the chain of command, the managers will need to re-enforce to the employee, who they are to report too.Staff Training Sheets ● Purpose: Staff Training sheets will be used to assist the training process, ensuring all staff are trained with proper focus and guidelines. The sheets will provide instruction and procedure on equipment operation. This reduces liability risk, as well as creates a system for proper training. ● Policy: The training sheet will be the guidelines for training of equipment. Once a staff member has been trained on a piece of equipment, they are to sign off on a training sheet. Once signed off on this sheet, they are acknowledging that they have been trained and every item on the training sheet has been addressed in the training process. If a staff member refuses to sign off on a training, they will not be permitted to operate that unit,

regardless of how trained or skilled they are. This is to protect the company, the equipment, and staff. ● Having this policy in place will remove some liability from the company. If an operator injures themselves or another, they can be held responsible rather than the golf course. This will enforce the limitations that employees have in terms of equipment. If they have not been trained and do not have a sheet signed, they are not permitted on equipment. This means that if they operate a machine that they have not signed off on, they are held accountable for any damages potentially caused. This policy will allow staff to realize the importance of training and equipment management.Rainy Day Policy ● Purpose: The rainy day policy is in place to protect employees from working in unfavourable conditions and becoming unwell as a result of this. It is in place so that if the weather is too wet and all employees are able to leave work at an agreed hour so as to avoid becoming ill due to coldness and therefore missing even more work. ● Policy: Our policy for this is that providing the course will still be open for play that day there are core jobs which will need to be completed before anyone can go home. These core jobs are greens, bunkers and pins. For example, if we have decided to call a rainy day and we have some people mowing rough, they will be sent to help out anyone on the core jobs to get them finished faster and getting out of the rain sooner. If it is simply too wet to have anyone out on the course and they aren’t even going to open it, then providing the employees have come into work, they will get their legal 3 hours pay and be allowed to leave work. It becomes too wet during afternoon jobs then employees have the option to leave or stay and carry on working. ● Another reason behind the rainy day policy is also for the benefit of the health of the turf. If employees are going out when the ruf is saturated and driving mowers all over it then they are more likely to slide, causing the ruf to tear and also increase compaction within the turf. ● One thing that will affect this policy is the rain gear provided to staff. If the rain gear is of a high quality and keeps them dry then they will be much more motivated to carry on working and vice versa. An example of this is at Silvertip last summer. This was the first summer I have worked there where there were no rain pants as part of the uniform provided. This had a noticeable impact where if there was a rainy morning and we gave staff the option to stay or leave, they would all leave due to being soaking wet.Discipline Policy ● Purpose: The purpose of the discipline policy is to create clear expectations for employees and also to allow employees the opportunity to correct any behavioural or

discipline issues. The policy is also designed to give managers and supervisors a guide to dealing with disciplinary situations. ● Policy: Employee policies are in place both for the safety of staff and members, as well as to encourage professionalism and a responsible work environment for all employees and managers. Disciplinary procedures are designed to allow employees an opportunity to improve or correct unacceptable behaviour, and, if behaviour doesn’t improve, to provide managers with the tools to reprimand or terminate an employee with ample cause. ● Disciplinary Options: Options for discipline include verbal warnings, written warnings, final written warnings, suspension, or termination. These options exist for the variation in severity of conduct, and all possible options will be assessed before an employee is terminated. Suspension and termination are reserved for instances in which an offence is quite serious or if multiple incidents have occurred and an employee has not improved his/her behaviour or conduct. Any disciplinary action should be recorded and provided to human resources for legal purposes. ● Example: An employee dismisses instruction from a supervisor and asks a manager for a more preferable task. The employee is verbally warned that they must respect the decisions of their supervisor but the behaviour continues. The employee is reprimanded a second time with a formal written warning but improves his behaviour thereafter.Tool Cleaning and Replacement ● Purpose - The purpose of this policy is to hold the employees borrowing tools accountable for any broken/lost tools. Tools used by the mechanic are primarily their personals, and therefore borrowing tools must be recorded for the sake of the mechanics ability to work. ● Policy - Prior to borrowing a tool for use, make sure the mechanic is aware to avoid any frustrations in the off chance the tool is needed by someone else and searching aimlessly for it. After use of any tool wipe it down and clean it appropriately. If applicable return it to original setting. (e,g torque wrench) Always return the tool after cleaning to the proper location it was obtained from. If the tool seems damaged and or is just not functioning properly bring it to the attention of the mechanic. ● If a staff member borrows a tool from the shop and it becomes lost they may lose ability to borrow again. This is opposed to ALL staff losing the ability to borrow tools. Rather than have one person ruin the borrowing privileges, it will be dealt with individually​. 

1. WORK SCHEDULE1.1. Regular Work Week1.1.1. Monday to Thursday: 8 hour day.1.1.2. Fridays are scheduled till noon in peak season.1.1.3. Saturday, Sunday & Holidays are 3.5 to 4.0 hour shifts. Any hours over 44 will be banked at an overtime rate of 1.5, ex 3 OT hrs.= 4.5 hours off in lieu of hours worked. Banked hours are capped at 24 hours and must be taken within 60 days.1.2. Weekend ShiftsStaff will be divided into two crews for weekends, working alternating weekends. Crewswill consist of 5 staff that will complete course service and set up.1.3 Start times are 6 am Mon-Fri, and 5:30 am on weekends.2. TIME OFF As we are a summer operation and we operate very tight crew numbers, extended and unscheduled Time Off is very limited. At least two weeks notice must be given and you need to find a cover for your shift, and the person covering must be approved by the Superintendent. Two weeks notice also needs to be given if using banked hours. Special Tournament and Aeration Work will require all Staff. These dates will be posted and all staff are required to work.2.1. Time Off Request 2.1.1. Employee Leave of Absence Request Form​​(​here)Staff Privileges and DiscountsAll employees of the Turfcare Team are entitled the following privileges.

1. Green Fees 1.1. Staff Free green fees at non-peak times. This will be left to the discretion of the golf shop and the GM. Non-peak times are generally after 2:00 p.m. on weekends and holidays, and before 4:00 pm and after 6:30 pm weekdays. 1.2. Employee Guests Receive twilight rates on Monday through Thursday. Discount rate is not available Friday through Sunday. Olds College Turf Management Students are eligible for Senior rates Monday thru Thursday. 1.3. Power Carts Power Carts will also be free of charge if available. Again, this will be left to the discretion of the golf shop manager. 1.4. Driving range Free rentals and use. 1.5. Golf club rentals Will be at 50% of Golf Course rates. 1.6. Clothing Pro shop clothing is provided at a 25% discount for all employees. 1.7. Meal Allowance While working, employees get a 25% discount on all prepared foods (meals, hot dogs, smokies, etc.) from the clubhouse and the snack shack. Bottled beverages and confectionary goods are at full retail price. “ALL STAFF MEALS ARE TO BE CONSUMED AT THE MAINTENANCE FACILITY!” These are privileges and NOT rights. Abuse of these privileges could result in a suspension (in whole or in part) of the above mentioned. You will be allowed full rights and privileges if you pay FULL price on all the above items.Emergency Plan Procedures1. Certified First Aid Staff 1.1. Turfcare 1.1.1. Superintendent

1.1.2. Assistant Superintendent1.1.3. Equipment Technician1.2. Golf Shop1.2.1. Golf Shop Professional1.3. Clubhouse1.3.1. Controller2. AED (Automated External Defibrillator) Locations2.1. ClubhouseLower level, outside the main office.2.2. Turf Care FacilityHallway outside mechanics bay.3. Emergency ProceduresIn the event of any first aid emergency, contact nearest individual that is First Aidcertified.3.1. On Course EmergencyBase Radios are permanent in the Turfcare Facility and Proshop.3.1.1. Proshop: Channel 13.1.2. Turfcare: Channel 23.2. Handheld RadiosHandhelds are carried by all Turfcare Staff members on the Golf Course. Radio Link mustalways be maintained between Grounds & Golf Shop.4. First Aid Kits4.1. Permanent Kits4.1.1. Clubhouse:​Upstairs outside the office.4.1.2. Proshop​: Entry way to Club storage.4.1.3. Turfcare:​Shop, near West Entrance, lower level.4.2. Portable Kits4.2.1. Grounds:​Two portable First Aid Kits mounted on carts.“Superintendent & Assistant Superintendent have portable kits on carts at all times.“Health and Safety Policy 

The Golf Club is committed to a health and safety program that protects our employees,contractors and other who enter the property.All staff members are responsible and accountable for The Golf Club health safetyperformance. Active participation by everyone , everyday, in every job is necessary for thehealth and safety excellence that The Golf Club expects. All staff members should be familiarwith the requirements of the Occupational Health and Safety legislation as it relates to theirwork.The management of The Golf Club is responsible of setting an example and providing leadershipin the health and and safety program. The management will also provide proper equipment andtraining for the workers. All employee will follow all safe work procedures and work withawareness of health and safety. Employees will also co-operate with the management inworking towards improving the health and safety for everyone at work.By working together we can achieve the goal of having healthy. Injury free workplace for allworker.Harassment Policy 1. General 1.1. The Golf Club is committed to providing our members, guests and staff with a healthy, harassment free environment, where everyone is treated with respect. 1.2. Sexual harassment, being discrimination on the grounds of gender, is a violation of the Alberta Human Right, Citizenship and Multiculturalism Act. 1.3. This policy is intended to prevent harassment of any type, including sexual harassment, of our members, guests and employees. 1.4. Country Club Management and board are committed to dealing quickly and effectively with any incident that may occur. 2. Definition of Harassment 2.1. Alberta Human Rights laws define harassment as unwelcome verbal or physical conduct on the basis of race, religious beliefs, color, and place of origin, gender,

mental or physical disability, ancestry, marital status, family status or source of income.2.2. The Golf Club will not tolerate verbal or physical abuse, threats, derogatory remarks, jokes, innuendo, or taunts concerning the appearance, religious beliefs, color, and place of origin, mental or physical disabilities, ancestry, marital status, family status, gender, or source of income of a member, guest, or employee.2.3. The Golf Club will not tolerate the display of pornographic, racist, or offensive signs or images; practical jokes that result in awkwardness or embarrassment, unwelcome invitations or requests whether indirect or explicit.3. Definition of Sexual Harassment3.1. Unwanted sexual advances, unwanted requests for sexual favors, and other unwanted verbal or physical conduct of a sexual nature constitute sexual harassment including the following conditions:3.2. Submission to such conduct is made either explicitly or implicitly a term of, or a condition of, an individual’s employment; or3.3. Submission to, or rejection of, such conduct by an individual affects that individual’s employment.3.4. Sexual harassment may include pinching, patting, rubbing or leering, “dirty” jokes, pictures or pornographic materials, comments, suggestions, innuendoes, requests or demands of a sexual nature.3.5. The behavior does not have to be intentional in order to be considered sexual harassment. Employee Non-ComplianceAn employee’s non-compliance with The Golf Club’s Policies and Procedures will be handledin the following manner:1st Warning ­ Verbal The department manager notifies the employee of the violation and explains the consequencesof the 2nd warning. The warning is documented in the employee’s confidential file.

2nd Warning - WrittenThe department Manager gives the employee a written warning and explains the consequencesof the third warning. The warning is documented in the employee’s confidential file.3rd Warning(circle one)​- With Pay Without Pay The department Manager gives the employee a final written warning and explains that theemployee is given a 1​day suspension.​Upon return to work, the employee will report to themanager and will have made a decision to follow the Policies and Procedures as laid out by TheGolf Club or terminate their employment with the company with appropriate notice.4th Warning ­ TerminationThe employee’s position at The Golf Club immediately terminated.Operator Training Procedures  Staff ResponsibilitiesThe Golf Club’s motto is that “Everyday is tournament day”. This means that the course is tobe maintained in the best way possible starting with consistency and appearance. Each job is tobe looked at as a competition( you want to do just as good as or better than the previous day atwhatever job you are assigned).By having this mentality the golf course will have consistentplayability on daily basis, and the appearance of the course will look better each and every day. Employees at the Golf Club are expected to be at work a minimum of 15 minutes prior to thedesignated start time. That means that the start time is 6:00am you the employee must be atwork by 5:45am at the latest. This 15 minute window allows the employee to check the jobboard, warm up any equipment needed, and allows them to begin work at the designated starttime.

While working on the maintenance crew there is no designated start time. Your lunch time isdetermined by the job(s) that you are assigned at the start of the work day. For example if youare double cutting greens you can take lunch in between two cuts, if you are cutting rough youcan choose time mid-way through your shift to take your lunch break. Lunch break is no longerthan half an hour.Any employee that fails to abide this rules can and will get a written up by your supervisor. Firsttime will receive a warning, second time offender will be required to have a meeting with thesuperintendent and or assistant superintendent and third time offender is grounds fordismissal.  Dress and Personal GroomingThe Golf Club expect all employees shall dress and groom in a manner reflecting good tasteand a business appearance ( smart casual). All clothing should be clean, fresh, and unalteredproviding a neat business appearance.Grooming: ● All staff while at work are required to adhere to the grooming policy. The presence of conservatively dressed and well groomed staff is fundamental to the customer's perception of a clean, safe well managed operation. ● Staff not adhering to the policy, in the opinion of the employee's manager shall not be permitted to begin work and shall not be paid for such time. If the employee has begun work, the employee will be requested to alter their grooming to meet the accepted

standards prior to returning to the service. The employee will be sent home, without pay , if work has begun and if the employee refuses to conform to the policy. ● Hair shall be kept neat and well groomed. ● Makeup accentuations and colorings are to be conservative in nature and should not interfere with the performance of the job. ● The wearing of properly secured, conservative jewelry is permitted as outlined in the following: 1. Jewelry is to be secured and with business like appearance and should not be consistent with a professional and customer focused environment. 2. Facial jewelry and body piercing suitable for additional jewelry that is able to be seen by customers is not acceptable. Attempts to cover this jewelry through the use of band aids or other similar devices are not an acceptable alternative. 3. Earrings are not to be appropriate and professional in appearance. 4. Employees attending work are required to be presentable, clean, showered and free of body odor.The Golf Club has a high standards regarding grooming. We expect you will maintain the samegrooming and a professional appearance that you had when you were hired. Failure to adhere toany of the dress and grooming policies are ground for dismissal.Best Management Practices Training ManualBMP’s are the Methods or Techniques found to be the most effective and practical means inachieving an objective while making the optimum use of the firm’s resources.1. Course Service Pins Course Service is one of the most important tasks performed and requires knowledge in Turfgrass, the game of golf, and the ability to multitask as necessary to achieve standards of excellence. Requirements: Staff members are required to record the day's activities by way of google forms. Parameters of the form (​here)​completion include: ● Name ● Duration ● Day of Week ● Number of Staff ● Fuel Used ● Equipment Concerns ● General Course Concerns

Note: G​eneral Course Concerns are a very important parameter of your task as explained in course service introduction and course service function. Daily form data gathered is accumulated ​(here)​and analysed by Supervisors and the Equipment Technician. Function: To carry out the daily course setup of the golf course, observe Tee to Green turfgrass conditions, and communicate observations with supervisors. “If In Doubt Point It Out!”1.1. Utility Vehicle 1.1.1. Operators Page (​here)1.2. Course Service Preparation Course Service Equipment Needed Checklist (​here) is located on clipboard in the Large Tool Box used for Bathroom Maintenance. A Digital Copy (​here) is located in the Course Service Reporting Workbook. Before leaving shop complete checklist to ensure you have all necessary tools and materials for your morning tasks.1.3. Overview The number one rule of changing pins is to never lay the pin changer on the putting green surface. After cutting the new cup with plug in tact or after extracting the plug from the new location walk the pin changer to the collar and lay the pin changer outside the greens putting surface. The utmost care and attention must be given to leaving a smooth putting surface when complete and avoiding high or low plugs when changing pin locations. Referring to the 5 Day Rotation Schedule ​(here) find your location always being mindful of past pin placements and choosing a location away from the previous plug.

Placements must be no closer than 1 flag pole length from the edges of the green perimeter or swails on the green surface. Be mindful of old ball mark scars in proximity to where the new cup is placed as well.1.4. Change Pin Location Rotation of pins consists of a “5​Day Rotation Schedule” (​here) to match tee locations on tees. “P​roper pin changing training will be provided during employment orientation.”1.5. Changing Pin Flags Pin locations on Greens are identified for golfers by way of a 3 flag system;Red Front White Middle Black Back1.6. Cutting the New Cup1.6.1. Upon entering the green observe the putting surface for any irregularities or imperfections, uneven quality of cut, vandalism or discoloration. Contact supervisors immediately and complete the Course Service Form accordingly.1.6.2. Refer to your Course Service sheet for location being mindful of old pin placements as to not cut the new hole in the same location as the previous time the pin was in that quadrant of the green.1.6.3. Once you are comfortable with your new hole location carry on with the HIO Hole Cutter to cut the new hole. Make your first cut into the putting surface by punching the cup cutter into the green. Ensure that the Hole Cutter is level by reading the Bubble Lever on the handle.

1.6.4. If the Hole Cutter is level pull out the silver locking pin just below the1.6.5. handle and begin with cutting the new hole by lifting the handle and dropping it back down. P​ar Aide Hio Hole Cutter Video ​​(here)1.6.6.1.6.7. Once you have reached the proper depth relock the locking pin. With the1.6.8. new hole cut retrieve the cup and flag from the existing hole location and set beside your new hole location. Remove the Hole Cutter from the hole by lifting and turning at the same time. Be sure to hold the Hole Cutter perpendicular to the green as to not spill sand onto the putting surface. If this happens remove as much as you can and then add water for final clean up until there is no evidence of sand on the putting surface. Insert the Hio into the old location and extract the plug by pulling up on the side lever. Ensure that the plug is level with the putting surface after removing the hole cutter, if not pull the plug out and add sand if low and remove sand if too high. After this step is complete set the Hio on the collar beside the green. Insert the cup into the new hole location with the cup setter and set the cup all the way into the hole. Pull the cup setter straight up out of the hole to prevent damage to the grass around the hole. Change flag on the pin as per 1.5 Changing Pin Flags. Accessories Cup Puller Cup Setter Cup Paint Tool Pouch1.7. Tournaments1.7.1. Pin and Tee SheetsPin sheets will be issued to golfers prior to the start of a tournament. These pin sheetswill either be issued to the course service employee to follow as they change pins, or willbe based on the pin placements selected by the course services employee. If deviatingfrom the regular pin location rotation, the course services employee will pick the locationwith the healthiest turf and follow the pattern of six easy locations, six average, and sixtough locations throughout the 18 holes when possible. These locations will be recordedonto a pin sheet to be given to tournament competitors.1.7.2. Painting Putting Cups

Using the Par Aide 360 paint can, the 1” lip above the cup will be painted. After setting the cup into the newly cut hole, place the aluminum guard in the hole on top of the cup to avoid any extra paint leaking into the hole. Place the guide over top of the hole, and using the 360 spray can, spray 3 to 4 quick sprays into the hole or until the desired whiteness is achieved. Place the guide and guard directly into the hole changing kit to avoid any wet paint from getting onto the turf. ​Painting Video (​here)1.8. Practice Green Using the Par Aide pin changer, the holes will be cut at a depth of 4 inches. All practice green holes will be rotated three paces from their initial position to ensure proper spacing and traffic distribution.1.9. Repairing Ball Marks All greens will be quickly scanned for ball marks as the course service staff member reaches each green to change the hole location. Ball marks will be repaired using a ball mark repair tool, and these will be provided by the employer.

1.10. Poa Plucking Any poa encroachment or poa spots within the bentgrass greens are plucked using either a ball mark repair tool or a fork. Each green is scanned quickly for poa annua as the course service staff member is picking the new location for the pin. 1.11. Traffic Control Travelling from Tee to Green traffic blocks, entry routes, and cart signage are rotated daily with all rope stakes and signs straightened as needed. 1.12. Limiting Factors 1.12.1. LightningIf there is a lightning strike within five miles of the golf course, a siren will sound from theclubhouse indicating that all golfers and employees should seek shelter. Staff are ​required toseek protection under the nearest lightning shelter until the horn sounds from the clubhouse toindicate that it is safe to resume golfing/working. 1.12.2. Seasonal Weather and Playing Conditions

In the event that there is rain, all turfcare stall will equip themselves with rain gear to helpmaintain comfort while working. If rain becomes too much to work, a call will be made over thecommunications radio to return to the maintenance shop, or seek protection under one of thelightning shelters on property. This procedure applies in the event of any other type of weatherevent. 1.13. Additional Reading Material 1.13.1. Firmness, Slope and Speed (here) 1.13.2. Speed, Slope and Non Conforming Hole Locations (here)2. Course Service Tees Tee Service is the second component of Course Service that is performed when travelling from Tee to Green. Requirements and Course Concerns noted in Course Service Pins ​(here)​pertain to Course Service Tees as well. Function: T​o carry out the daily tee setup of the golf course, observe Tee to Green turfgrass conditions, and communicate observations with supervisors. Equipment: A​ll necessary equipment for Tee Service is included in your materials checklist you completed in ​Course Service Equipment Needed Checklist.​(​here)

2.1. Empty Garbages Upon reaching the tee box garbage is emptied by sorting garbage and recyclable cans and bottles which are stored outside the irrigation pump house in the supplied enclosure.2.2. Check Ball and Club Washers Maintenance of Ball and Club Washers includes checking levels, draining and refilling if needed, changing towels when required.2.3. Rotate Tee Stones Rotation of tees consists of a 5 Day Rotation schedule ​(here) to match pin locations on greens. Tee Stones are placed 5 paces apart with Course Logo facing the direction that Golfers enter the Tee Deck. 2.3.1. Tee Placement By ColorRed Front White Middle Black Back2.4. Clean Broken Tees Broken tees are picked and removed from the tee deck surface.2.5. Filling Divots Sand and seed mix is placed in each divot across the tee box. The mix ratio is one scoop of perennial ryegrass and three scoops of kentucky bluegrass to one bag of sand. The Accupro Sand Leveller is used to ensure a smooth surface of the divot to avoid crowning. The Accupro will ensure a flat, smooth surface to help with consistent grow-in of divots.2.6. Fill Divot Boxes Filling divot boxes consists of filling the boxes on the tee boxes with sand and seed for the golfers to use when they create a divot on the tee box.2.7. Driving Range Tee 2.7.1. Rotating Teeing Area The teeing area will be set up in a rotation every day to allow for a 21-day grow in period for recovering divots. The teeing area will be set up five feet forward each day from the previous day, and then rotating toward the back of the tee once there is no more room. 2.7.2. Accupro Sand Leveller

To avoid crowning, the Accupro Sand Leveller will be used when filling large numbers of divots on the driving range tee. The Accupro will ensure a flat, smooth surface to help with consistent grow-in of divots. 2.8. Maintain Bathrooms Maintenance of bathrooms consists of a visual check for cleanliness. Condition of sinks and toilets is observed and paper toiletries are replaced as needed. Air freshener canister is checked for proper operation and replaced if needed. Once per week or upon warranted conditions the bathrooms are hosed down with water. The water hose and spray nozzle is located in the outside storeage box on the side of the building. Make sure the floor drains are cleaned and draining properly when when washing the inside of the bathrooms. 2.9. Additional Reading Material 2.9.1. Dealing with Divots (here) 2.9.2. Practice ranges (here) 2.9.3. Tee Construction Analysis (here)3. GreensGreens are arguably the most important area on a golf course, and are often prioritized when itcomes to maintenance. Regular mowing keeps the turf at a desired putting height, maintains aconsistent greenspeed, provides an aesthetic quality through mow patterns, and creates idealplaying conditions by ensuring all greens have uniform surfaces. 3.1. Machine Checklist  Before starting the greens mowing equipment, a ​visually inspection of the reel and bedknife should be done. Look for loose or missing mounting screws, chipped, bent, or damaged sections resulting from previous mowing or transportation of the unit. Fuel level should also be checked. Another thing to look for is any excess or dripping oil, grease, or fuel. When checking or cleaning reels make sure to place all controls in

neutral, stop engine, set park brake, and wait for all moving parts to stop moving before approaching the reels. 3.2. Green Check  When approaching the green, a visual inspection should also be done to ensure that there is no debris. If there is debris then it should be removed before mowing begins.3.3. Safety 3.3.1. General Use  Safety should always be a priority. If the equipment requires a seatbelt then one should be worn at all times. Equipment should not be operated under the influence of drugs or alcohol as these can impair personal function/coordination. If you are on prescription drugs/medication, consult with your doctor beforehand. Suitable ear protection and hard hat should also be worn at all times. 3.3.2. Mowing  When mowing is in process be careful around slopes, use caution when wet conditions are present, and be aware of any golfers or obstacles that may be nearby. 3.3.3. Transportation When approaching blind corners or restricted view areas, use caution in case of unseen hazards. Another good safety practice is to know your surrounding terrain; avoid speeding on bumpy terrain as this can offset the height of cut and/or damage the equipment.3.4. Refueling When refueling equipment, always make sure that the engine is turned off and that the correct type of fuel is being used. 3.5. Hazard Assessment of a Toro Greensmaster 3150­Q 3.6. Direction Greens will be mowed in four different directions to prevent grain from being burnt in. The clean-up pass will alternate from clockwise to counterclockwise.MONDAY/FRIDAY WEDNESDAY/2ND CUT

TUESDAY/SATURDAY THURSDAY/SUNDAY Direction of mowing is subject to change due to unpredictable circumstances (adverse weather, tournament specifications, schedule or time restrictions).3.7. Buckets Empty buckets once they are ¾ full. Buckets should be emptied in non-playable rough. Swing buckets to disperse grass as evenly as possible across the non-playable area. If sand is present on the green (from top dres​sing in days prior), dump after every green.3.8. Route Start from hole #1 and end on #18 in the morning to stay ahead of the golfers, if you’re starting while the golfers are already on the course, go backwards, start on hole #18 and finish on #1. If two greens mower go out, leap frog to stay ahead of golfers. Tournaments may require a cross-over route, which will be specified tournament mornings. 3.9. Mowing3.10. Walk around the machine and inspect it for damage

3.11. Check oil/gas3.12. Drive the machine to the green that you are mowing3.13. Turn the machine off, walk over to the flag to remove it and put it off to the side of the green3.14. Mow the green in the proper direction, making sure to overlap on each pass by a few inches3.15. Turn the machine off and replace the flag3.16. Drive to the next green3.17. Fol​low steps 3 to 7 for all of the greens3.18. After MowingOnce you have completed your mowing route and have dumped your buckets in anappropriate place, drive back to the wash bay and use the pressure washer to wash yourmachine. Lastly, fill it up with gas, and park it, ensuring the parking brake is on and thekey is removed.3.19. Double CutEach green is mowed twice on the morning of tournament days and an optional double cutcan be done for men’s night. The first and second mower must mow in differentdirections for an optimum cut (refer to the​m​owing direction section on this manual). Whilethe green is cut twice, only a single clean up pass is required. When mowing one afteranother, the first mow does NOT do a clean up pass, while the mower completes thesingle clean up pass. For verticutting you will mow in the same direction as theverticutting triplex went.3.20. Miscellaneous3.21. Dew WhipIn the event greens are not mown in the morning, employees will go out with dew whipand placing the whip on the green, thrash it back and forth to clear dew from the greensurface. Ridding the moisture on the green will help prevent disease from forming on thegreen, and ensure members do not get wet feet.3.22. BallmarksAs a miscellaneous task, to be completed when an employee finishes their assignedtasks early, employees can take a divot tool to fix ball marks on greens. The employeewill work from #18 backwards, and wait until the golfers have completed putting beforestepping on the green. They will get off when golfers are ready to shoot for the green

from the fairway. Employees will always be aware of where golfers are and when they are hitting. Employees will always wear hardhats. 3.23. Blowing Leaves/Branches In the event of a windstorm that brings down branches, or during the months of September and October when leaves fall, greens will need to be backpack blown free of leaves/debris before the greens mowers begin mowing. Two employees will take backpacks out and blow greens ahead of the greens mower, making sure not to blow leaves into bunkers or onto cart paths. 3.24. Standing Water Use a squeegee to get rid of the water, or the water can wreck the bearings in the reel. Push the water with the squeegee to the lowest spot until you get rid of most of the water. Then you will be able to cut the green.4. RollingRolling greens improves playing conditions by increasing green speed as well as creatingsmooth, uniform playing conditions. Rolling is a necessary cultural practice in cases wherefertilizers/chemicals have been applied or topdressing sand has been spread, and saidfertilizers/chemicals or sand would be removed by mowing. 4.1. Machine Checklist Before starting the roller equipment, a ​visually inspection of the machine should be done. Look for loose or missing mounting screws, chipped, bent, or damaged sections resulting from previous use or transportation of the unit. Another thing to look for is any excess or dripping oil, grease, or fuel. When checking or cleaning the unit make sure to place all controls in neutral, stop engine, set park brake, and wait for all moving parts to stop moving.

4.1.1. Green CheckWhen approaching the green, a visual inspection should also be done to ensure thatthere is no debris. If there is debris then it should be removed before rolling begins.4.2. Safety 4.2.1. General UseSafety should always be a priority. If the equipment requires a seatbelt then one shouldbe worn at all times. Equipment should not be operated under the influence of drugs oralcohol as these can impair personal function/coordination. If you are on prescriptiondrugs/medication, consult with your doctor beforehand. Suitable ear protection shouldalso be worn at all times.4.2.2. RollingWhen rolling is in process be careful around slopes, use caution when wet conditions arepresent, and be aware of any golfers or obstacles that may be nearby.4.2.3. TransportationWhen approaching blind corners or restricted view areas, use caution in case of unseenhazards. Another good safety practice is to know your surrounding terrain; avoidspeeding on bumpy terrain as this can offset the rollers and/or damage the equipment.4.2.4. RefuelingWhen refueling equipment, always make sure that the engine is turned off and that thecorrect type of fuel is being used.4.3. DirectionMONDAY/FRIDAY WEDNESDAY/2ND CUTTUESDAY/SATURDAY THURSDAY/SUNDAY

4.4. Route Start from hole #1 and end on #18 in the morning to stay ahead of the golfers, if you’re starting while the golfers are already on the course, go backwards, start on hole #18 and finish on #1.4.5. Rolling 4.5.1. Walk around the machine and inspect it for damage 4.5.2. Check oil/gas 4.5.3. Drive the machine to the green that you want to roll 4.5.4. Turn the machine off, walk over to the flag to remove it and put it off to the side of the green 4.5.5. Roll the green in the proper direction 4.5.6. Turn the machine off and replace the flag 4.5.7. Drive to the next green 4.5.8. Follow steps 3 to 7 for all of the greens4.6. After Rolling Once you have completed your route drive back to the shop and fill your equipment up with gas, and park it, ensuring the parking brake is on and the key is removed.4.7. Mowing or Rolling in Golfers  4.7.1. In the event you are mowing/rolling greens in golfers, proper etiquette must be followed as to interrupt play, and speed of play, as little as possible for members. 4.7.2. When intentionally mowing/rolling in play, two greensmasters must go out together and split the green half and half. No clean up cut is done. 4.7.3. If golfers are on the green, pull your machine to the side of the green and disengage the engine while waiting for them to putt out. Once they have picked up their balls and left the putting surface, you can begin mowing/rolling. 4.7.4. If golfers are ready to hit a shot that will likely land on the green (around the 150yd marker for example), pull off to the side, turn your machine off, and

4.7.5. allow them to hit. If no balls land on the green, and time is critical, mow or 4.7.6. roll the green, otherwise wait for them to land on the green and putt out. If golfers are far away, or hunting for a ball in the bush, proceed to mow or roll green. Always acknowledge members, especially when they have to wait for you to finish on the green.5. TeesPrimary function of mowing teeing areas is to give the golfer an ideal location to begin eachhole. The tee should provide the opportunity for a perfect lie, and thus cultural practices(mowing, irrigation, thatch control, etc) should be done consistently and on a regular basis. Auniform surface should be maintained allowing the golfer to tee the ball up anywhere on thetee-box and have that perfect lie. Tees will be mowed with a triplex. Mowing heights will be0.325” in the growing season, and will be mowed at 0.4” at the beginning and end of theseason.  5.1. This task should take approximately 2.5 hours.5.2.5.3. Machine Checks5.4. Equipment maintenance is completed by the Equipment Technician prior to operation. Checks are done at the end of the working day in preparation for the next maintenance day. Staff are required to do a walkaround of the machine prior to leaving the Turfcare Facility. Pre-Mow Checklist 5.4.1. Mowing Direction 5.4.2. Mowing direction is obtained at the morning Turfcare meeting and can also be found on the Turfcare Job Board.5.5. PPE 5.5.1. Hearing protection 5.5.2. Steel Toed shoes 5.5.3. Eye protection (from sun)

5.5.4. Possibly gloves5.6. Route5.7. Mowing routes directions are to start at the Driving Range Tee and continue mowing from Tee 1 thru 18 leapfrogging with accompanying mowers.5.8. Operating Procedures 5.8.1. After all checks are complete, put key in ignition and complete part turn until the glow plug indicator disappears. After this happens, start the equipment. While the equipment is running put the gear into drive (not cut), if you are unsure if the reels are lifted pull the toggle stick backwards to raise the reels. 5.8.2. Prior to actually cutting anything on the course, full cut training should be performed on a practice area , nursery or range area to give you the confidence to succeed in this mowing task. After this is complete proceed to designated teeing area using prescribed route, in this case starting from hole 1 going to hole 18. Once at the tee area, place the machine in Neutral position and idle down. Set the parking brake to the on position and remove the tee blocks, if they are not already removed, and do general clean up of the tee surface in preparation for cutting. 5.8.3. Place machine in forward position and proceed to cut starting point, which has been designated by your Superintendent. Engage reel to the forward and cut position, throttle up and proceed to cut the tee area in the prescribed route. Push the toggle stick forward to lower the reels and execute mowing. 5.8.4. Cut the tee one way then the other, overlapping the reel blades of the previous pass by 2 to 4 inches. Overlapping ensures that all of the leaf blades are uniformly cut. As your experience increases the overlap will naturally decrease and be more consistent throughout the entire teeing area. 5.8.5. Once the entire tee has been cut back and forth, your final lap should be a 5.8.6. “clean up cut” . You will need to ensure that the edge of the reel blade slightly touches the fringe of the teeing area. This ensures a crisp edge to the entire teeing area. Disengage mow setting and place in transport. R​emove the tee mower from the teeing area and place in the neutral position. Place parking brake on and replace tee blocks in a new area suitable for play, unless the course setup worker is following close behind. Keep an eye on the amount of clip in your buckets. Once they become ¾ full make sure to empty them somewhere in the rough, away from any commonly walked areas on the course. When doing this, ensure to ‘fan out’ the clip so that it doesn’t pile up. If this

5.8.7. happens, the grass will die under the clip, turn to an orange colour and give5.8.8. off a horrible smell.5.8.9. Proceed to the next teeing area, using the prescribed route set out by your supervisor. When finished mowing all of the teeing areas, proceed to the fuel storage area and fill the triplex with diesel fuel. After fueling is complete thoroughly wash the piece of equipment in the designated washing area. This includes washing the reels and other dirty areas such as foot rests, the engine, buckets, and the underside of the machine This ensures the reels are clean and the HOC and reel sharpness can be accurately assessed, it also keeps the piece of equipment looking maintained. After washing the triplex, park the triplex in the same place it was taken from in the morning. When parking the machine set the park brake, lower the reels, shut the machine off, and remove the key. Before walking away from the machine ensure all of your belongings and garbage have been removed from the machine.6. Approaches and CollarsPrimary function of approach and collar mowing is to provide the golfers with a uniform surfacedirectly in front and around the greens areas. Also the mowing practice provides the golfer theability to use a putt, or bump and run shot from the collar or approach if they choose to do so.Mowing heights will be 0.325” in the growing season, and will be mowed at 0.4” at thebeginning and end of the season. This task should be completed in approximately 3 hours. 6.1. Machine Checks Equipment maintenance is completed by the Equipment Technician prior to operation. Checks are done at the end of the working day in preparation for the next maintenance day. Staff are required to do a walkaround of the machine prior to leaving the Turfcare Facility.

6.2. Pre-Mow Checklist 6.2.1. Mowing Direction Mowing direction is obtained at the morning Turfcare meeting and can also be found on the Turfcare Job Board.6.3. PPE 6.3.1. Hearing protection 6.3.2. Steel Toed shoes 6.3.3. Eye protection (from sun) 6.3.4. Possibly gloves6.4. Route Mowing routes directions are to start at the Putting Green and continue mowing from 1 thru 18 leapfrogging with accompanying mowers.6.4.1. After all checks are complete, put key in ignition and quarter turn until the6.4.2. glow plug indicator disappears . After this happens, start the equipment.6.4.3. While the equipment is running put the gear into drive (not cut), if you are unsure if the reels are lifted pull the toggle stick backwards to raise the6.4.4. reels.6.4.5. Proceed to designated approach and green collar area using prescribed route. Once at the approach area determine if the area is clear of debris (Rocks, twigs etc). Place machine in forward position and proceed to cutting starting point, which has been designated by your Superintendent and direction of cut. Engage reel to the forward and cut position, throttle up and cut the approach and collar. Push the toggle stick forward to lower the reels and execute mowing. (Prior to actually cutting anything on the course, full cut training should be performed on a practice area, nursery or range area to give you the confidence to succeed in this mowing task). Cut the approach one way then the other, overlapping the reel blades of the previous pass by 2 to 4 inches. Overlapping ensures that all of the leaf blades are uniformly cut. As your experience increases the overlap will naturally decrease and be more consistent throughout the entire approach and collar area. Once the entire approach has been cut back and forth, your final lap should be a clean up cut, which includes the collar. The collar and clean up cut is achieved by mowing a clockwise pass starting in the front left corner of the

6.4.6. approach, proceeding around the green, and finishing in the front right of6.4.7. the approach. When mowing the collar ensure the inside reel overlaps the putting surface by 2 to 3 inches. Overlapping the putting surface avoids6.4.8. leaving longer turf between the collar and the green, also known as “mohawks”. A mohawk would affect ball roll if a golfer was putting off of the collar onto the green. After finishing mowing the collar the green should be checked for any clippings left behind by the overlap. If there are clippings left behind they can be brushed off the green using a small broom located behind the seat of the triplex. Disengage mow setting and place in transport and proceed to the next assigned approach and collar using the prescribed route. Repeat Step 5 and 6. When finished mowing all of the assigned approaches and collar areas, proceed to the fuel storage area and fill the triplex with diesel fuel. After fueling is complete thoroughly wash the piece of equipment in the designated washing area. This includes washing the reels and other dirty areas such as foot rests, the engine, buckets, and the underside of the machine This ensures the reels are clean and the HOC and reel sharpness can be accurately assessed, it also keeps the piece of equipment looking maintained. After washing the triplex, park the triplex in the same place it was taken from in the morning. When parking the machine set the park brake, lower the reels, shut the machine off, and remove the key. Before walking away from the machine ensure all of your belongings and garbage have been removed from the machine. 6.4.9. Summary On weekends, Tees, Collars and Approaches will be mowed at the same time, except for special events and tournaments. This will cut down on time and labour costs, though it should be expected to take a little longer to mow all three areas in a row, so to do a high quality job it should take no less than 4 hours and should target 5 hours. 7. Fairways The fairway is the main playable area of maintained grass down the centre of most golf holes between the tee box and the putting green. The core standards for fairway operations are mowing, verticutting, fertilizing, divot repair, irrigation, equipment maintenance, and monitoring.

Video: ​https://www.youtube.com/watch?v=KNamzisYQqI     7.1. Mowing Standards Mowing standards include the height of cut, mowing direction, and procedures for avoiding interrupting play. Height of cut will be maintained at 0.4 inches for as much of the season as possible. Heights will be raised incrementally in the fall as we get closer to winter, and in spring they will be lowered again until 0.4 inches is achieved again.   7.1.1. Mowing Direction  Direction of cut will be the salt and pepper pattern, alternating sides every time so as not to burn in the lines. Operators will get as much done prior to the first tee time every morning, and then they will work backwards once they are caught in play, so as not to interfere with the same group twice.  7.2. Machine Checklist Our fairway mowing units are the Toro 5410-D diesel engine reel mowers. Reels and bedknives must be kept sharp and level. Oil and other fluid levels should be checked routinely before operating, and reels should be greased upon completion. The machine should be properly washed before storing. 7.3. Operating Procedures 7.3.1. Prior to use of any piece of equipment, always make sure to check all fluid levels: fuel; oil, antifreeze etc.

7.3.2. Before starting the mower, visually inspect surrounding area for any leaks,7.3.3. and ensure tire pressure not low7.3.4.7.3.5. Obtain all necessary PPE for desired unit7.3.6. While mowing and verticutting, pay attention to any debris or objects that7.3.7. may cause harm to the mowing unit. If debris lies in your path, stop the unit, remove debris and then proceed with mowing Make sure to inspect the radiator screen frequently on the rear of the mower and clear off any clippings, leaves etc. to maintain proper airflow. Failure to do so may result in an overheated engine. When verticutting, have a fellow staff member familiar with the irrigation system flag all irrigation heads and yardage markers on the fairway that is being cut. Do not mow the irrigation heads or yardage markers - this will cause damage to all objects involved including the verticutters. If at anytime an employee is uncomfortable with safety or equipment wellbeing, seek supervisory assistan​ce. 7.4. Fairway Verti­Cutting  Verticutting will be performed using the Toro Reelmaster vertical mowing attachment for fairway units. Verticutting is used for thatch removal in turf stand. The vertical attachments will be maintained similarly to the reels, with proper cleaning and greasing as well as routine maintenance. Verticutting depth is essential - when beginning, mow 1 - 2 passes on fairway area and have a supervisor’s approval to proceed. If the cuts are too deep, the machine can become damaged; if the cut is too shallow the desired thatch removal may not occur.   8. Rough The rough is the longest height of cut of the maintained grasses on the golf course. The rough is made up of the grass outside of the surrounds of the greens and includes the grass areas around the tees and greens. The core standards for rough operations are mowing, fertilizing, irrigating, and monitoring

   Machine: Toro Groundsmaster 3500 -D   Video: ​https://www.youtube.com/watch?v=nF27HJT11yo  8.1. Mowing Standards Mowing  standards  include  the  height  of  cut,  mowing  direction,  and  procedures  for  avoiding interrupting play. Height of cut will be maintained at 2 inches for the duration of  the season.   8.1.1. Mowing Direction Direction  of  cut  will  alternate  between  clockwise  and  counterclockwise  around  the  fairway every day so as not to burn in the lines. Operators will get as much done prior to  the  first  tee  time  every  morning,  and  then  they  will  work  backwards  once  they  are  caught in play, so as not to interfere with the same group twice. 8.2. Machine Checklist Our rough mowing units are the Toro Groundsmaster 3500-D diesel engine blade mowers. Blades must be kept sharp and level. Oil and other fluid levels should be checked routinely before operating, and reels should be greased upon completion. The machine should be properly washed before storing.8.3. Operating Procedures  8.3.1. Starting Procedures Warm up machine with park brake engaged before starting and let run for five minutes before beginning your task. Once machine is moved from parking space check for any evidence of leaks, if leaks are found report to the equipment manager immediately 

8.4. Key Operating Points8.4.1. Always ensure the area you are mowing is free of debris or obstructions.8.4.2. Pay Attention! Always be aware of surroundings including obstructions and people.8.4.3. Move out of golfers way and let them know that you see them (wave).8.4.4. Idle down machine when engaging and disengaging mowing units.8.4.5. Utilize three point turns while mowing to keep turf damage minimal.8.4.6. While traveling always have mowing units off and raised.   

9. Surrounds/First CutThis is the second longest height of cut in our maintained grass and it is just on the inside ofour rough the whole way round the hole. The core standards for this is mowing, fertilizing,irrigation and monitoring. Machine:​Toro 3100 -D https://www.youtube.com/watch?v=EW347ZFNosY  9.1. Mowing Standards Mowing standards include the height of cut, mowing direction and procedures for avoiding interruption of play. Our height of cut for surrounds will be 1 inch and it will stay this height consistently for the full season. 9.2. Mowing Direction We will alternate cutting direction between clockwise and counterclockwise in order keep the turf healthy and prevent it from all lying down and having too much lateral growth. We will cut this once every two days and they will get round in one morning before play goes out. 9.3. Machine Checklist  Our mowing units for surrounds will be Toro 3100 -, this is very similar to our rough units, however instead of rotary blades we will be using reels due to the lower height of cut. We must ensure that blades are kept sharp and level to provide the best cut possible for the turf and minimize ripping or tearing the grass. The machines will have fluids checked daily before mowing to ensure adequate levels and make sure there are no leaks anywhere which would damage the turf. After each usage, the machine will be properly washed before being stored overnight in its designated spot. 

9.4. Operating Procedures 9.4.1. Starting/Stopping Procedures9.5. Check all the fluids before starting the machine. Once machine has been started, let it run for 5 minutes before powering up. After driving off, stop and inspect where it was parked to ensure there hasn’t been any leaks. Once finished and mower is back in the compound about to get washed, allow it to idle for 5 minutes before shutting off completely.  Key Operating Points9.5.1. Always ensure the area you are mowing is free of debris or obstructions.9.5.2. Pay Attention! Always be aware of surroundings including obstructions and people.9.5.3. Move out of golfers way and let them know that you see them (wave).9.5.4. Idle down machine when engaging and disengaging mowing units.9.5.5. Utilize three point turns while mowing to keep turf damage minimal.9.5.6. While traveling always have mowing units off and raised.10. Bunkers“Bunkers will be raked every day and kept free of weeds and debris. They will be maintained at asand depth of 4”-6” at the base and 2”-3” on the edges. Bunker edges will be maintained andedged to keep a straight edge.”10.1. Procedures10.2. Spinning10.2.1. Your supervisor will go over proper equipment checklist (check oil, tire pressure, check for leaks, fuel is filled etc) and operation of equipment prior to you using the sand pro. Fuel machine when finished and wash.`

10.2.2. Always hand rake the edges standing in the inside of the bunker before raking the base with the sand pro.10.2.3. Once you have completed the rake with the sand pro, it is important to smoothen the edges around the bunker and ensure all the tire marks are raked by hand.10.2.4. Proper PPE10.2.4.1. Steel Toe Boots10.2.4.2. Ear Plugs10.2.4.3. Gloves10.2.4.4. Hard Hat10.2.5. https://youtu.be/zvjQMDXKqCY​(1)10.3. Hand Raking10.3.1. Using a bunker rake, rake the bunkers to our core standards by hand and ensure you smoothen the edges around the bunker.10.3.2. https://www.youtube.com/watch?v=rg6tLMCa59w​(2)10.4. Maintaining Bunkers10.4.1. Holes will be split on a weekly schedule for extra maintenance.10.4.2. Edge bunkers10.4.3. Measure sand depth (add sand if needed)10.4.4. 2-3” on edges and 4-6” on base of bunker10.5. Weed Control10.5.1. Herbicide Applications10.5.2. Hand Picking10.6. Rock and Debris Removal10.7. https://www.youtube.com/watch?v=76-ODN4Fw0A​(3)10.8. RoutingBunkers will be done in a forwards order if done at the beginning of the day ahead ofgolfers. If done in the afternoon, it should be done 18 backwards to avoid repeated golferinterference.

11. Divots “The course tries to achieve the best quality and as we all know divots are a eyesore on the course. Replacing divots make the look of the course that much better and with golfers replacing them it helps out the maintenance crew so they do not have to do it. This also helps with the playability of the course. We will maintain the divot boxes keeping adequate divot mix inside for daily use. Replace old mix that may not be useful any longer.”11.1. Procedures11.1.1. Step down on the turf you replaced as best you can to level the ground back out.11.1.2. Use sand that is in bottle on golf cart if possible and fill the divot hole.11.1.3. Make sure sand just fills the divot hole and it is not all over the fairway.11.1.4. Fill divot and smooth off keeping it level with the ground to avoid crowning11.1.5. on the tees. ​https://www.youtube.com/watch?v=zYH5dfWaotU​(4)11.1.6. Do divots in the opposite direction as golfers so that you are only in each group's way once rather than following them throughout their round.11.2. Divot Boxes11.2.1. All divot boxes filled with sand and seed11.2.2. Check boxes to make sure divot mix is still useable and not germinated11.2.3. All divot boxes have the appropriate tools inside for filling divots11.2.4. Make sure each tee box has a divot box on the course11.2.5. https://www.youtube.com/watch?v=j0v5Dj3EMAQ​(5)11.3. D​ivot Mix Recipe (Sundre Golf Club)11.3.1. 10 spade shovels of sand11.3.2. 2 - 3 cups of seed11.3.3. 1 cup of fertilizer11.3.4. ¼ cup dye mixed with 2 cups water.

12. Trimming “To achieve the highest quality product as mentioned in our mission statement, the maintenance department will need to go beyond the typical core standards of greens, tees, fairways, bunkers, etc. Trimming is a key task that will make our course achieve that highest quality by keeping all non mowable areas tidy.” 12.1. Procedures 12.1.1. Equipment Check Mixed Gas, fill at shop. If you run out on the course, do NOT fill on grass areas, looks for cart path or concrete areas. Ensure when travelling with a gas can, that the lid is tight and the gas can is secured to avoid spillage. 12.1.2. Check String Line 12.1.3. Warm up for 1-2 minutes before use. 12.1.4. PPE 12.1.4.1. Safety Glasses 12.1.4.2. Ear Plugs 12.1.4.3. Gloves 12.1.4.4. Dust mask 12.1.4.5. Hard hat with attached face mask 12.1.4.6. Pants and long sleeved shirt recommended 12.1.4.7. Steel toed boots/shoes