Blue Skies- Issue XIII

Page 1 | AISATS BLUE SKIES Issue X III November 2018 Highlights of the XIII Issue of Blue Skies ! In this issue, read about AISATS’ new CEO, Mr. Ramanathan Rajamani and about the farewell message by the outgoing CEO, Mr. Mike Chew. Also read about the customers who have joined the AISATS family. Also the current issue of Blue Skies features the latest initiatives taken up at AISATS, from going green by installing roof top solar panels at cargo facilities in BLR to becoming the first air cargo operator in India to introduce advanced RFID “Leadership and Learning based Cargo Tracking System at BLR. are indispensable to Also find out more about the Foreign Object Debris (FOD) Walk and other activities conducted by the Safety team at BLR and DEL. each other. ” Our Staff Welfare team continuously takes care of staff engagement and staff welfare activities by organizing health check ups and life support trainings at our Business Units. - John. F. Kennedy Human Resource teams identify star performers and reward them for their exceptional employee performance, which make the employees bond stronger with the organization. To read in forthcoming pages...  Page 2 for Introduction to the new CEO  Page 2 for the farewell message by the outgoing CEO, Mr. Mike Chew.  Page 3 for new customers gained  Page 3 for new certifications and customers recognition.  Page 4 for new initaitves at AISATS  Page 5 for customer engagement activities  Pages 6-7 for staff engagement, welfare and AISATS congratulates Ms. M R Poovamma (daughter of fellow colleague, Mr. Raju encouragement activities Ganapathi, Equipment Operator at AISATS IXE) on winning Gold Medal for Women 4x400m relay and Silver Medal in mixed 4x400m relay at Asian Games in Jakartha 2018.  Pages 8-9 for compliments by passengers She has been awarded with the ‘Arjuna Award’ by the Government of India. AISATS wishes Ms. Poovamma, all the best for her future games.

Page 2 | AISATS AISATS welcomes the new CEO, Mr. Ramanathan Rajamani About the CEO Mr. Ramanathan Rajamani has more than 15 years of experience in both the Military and Civil Aviation sectors. Mr. Ramana started as an engineer in the Defence Science and Technology Agency ensuring the reliability of fighter jets for the Republic of Singapore Air Force (RSAF) in 2001. He then moved to Indeco Engineers in 2006 to lead several turnkey projects for both commercial and military ground operations. He subsequently joined SATS in 2011 as the head of the Engineering Team which developed and won the first patent for the organisation. He has since held several positions in SATS Gateway Division and also headed a fully owned subsidiary, receiving Singapore’s prestigious National Productivity Award in 2016 . Mr. Ramana graduated from the National University of Singapore with a Bachelor of Engineering as well as a Master of Science, majoring in Logistics. Mr. Ramana was subsequently awarded an Executive Master of Business Administration from the Nanyang Technological University and the International Air Transport Association (IATA) under the joint sponsorship of SATS & Civil Aviation Authority of Singapore (CAAS). Farewell Message from the Outgoing CEO, Mr. Mike Chew To My AISATS Family to help the company remain at the top of the Indian Ground Handling Industry. After 5 incredible years at AISATS, three of You all have shown, by example, that everyone at AISATS has a which as CEO, I will be moving on to another meaningful role to fulfill at the company. You have demonstrated through portfolio with another company within the your hard work and your talent that everyone has something unique to industry. While it is somewhat overwhelming to offer the company work culture. And you have displayed that no one write these words of farewell, I look back over person or designation is indispensable when compared to others. the time I have spent at AISATS with immense Whether you are a G1 staff, a manager, a business unit head or a CEO, pride and gratification. AISATS has continued you have shown that we are all collectively responsible for the well-being to successfully retain its position as India’s of this company. And only by working together in harmony have we been premier airport services company under very challenging market able to succeed as a team. conditions. I am so proud that despite these challenging conditions, the company has been able to provide world-class services to its customer AISATS has never had a brighter future ahead of it than it does right airlines and has deservedly garnered a reputation for unrivaled service now. As the Indian aviation industry continues to grow at an impressive excellence. I have no doubt that under the able leadership of rate, AISATS’ horizons continue to expand as well. Our company growth Ramanathan Rajamani, this company will continue to achieve new plans for the future are still very much possible despite the changes and heights of service excellence and expand its footprint across this the challenges within the Indian aviation industry. I am confident that amazing country. AISATS will successfully navigate all the challenges it faces in the future just as we successfully navigated the challenges of the past. The unique AISATS has shown itself to be a forward-thinking and technologically blend of services that we offer our customer airlines, the high quality of innovative company, and a company that has been able to successfully our service performance and the strength of our brand will continue to attract the best talent in the business to its shores. This has been make AISATS the market leader at all its locations. possible due to AISATS’ strong and perceptive core values – Safety and Security, Pursuit of Excellence, Customer First, Concern for Staff, AISATS has achieved so many pioneering milestones since 2015. It has Integrity and Teamwork. These core values have served me well during launched the AISATS COOLPORT, India’s first integrated, on-airport my time at AISATS and I will continue to urge you all to apply these perishables cargo handling center. It is also the first ground handler in values to your professional and personal lives. These values will help India to introduce Automated Exterior Aircraft Cleaning services, and the you become the best versions of yourselves, and will help you exceed first cargo handling service provider in India to launch the Cargo your goals and expectations. Tracking App and to introduce Radio Frequency Identification (RFID) technology to help customers track their cargo shipments in real time. I I am going to take this opportunity to reflect on AISATS’ greatest asset – feel privileged to have been the CEO of AISATS when the company its employees. There are no words to express how privileged I feel to achieved these groundbreaking landmarks. I deeply appreciate all the have worked with all of you during these past 5 years. The level of talent support and hard work you all have put in during my tenure as CEO of that I have witnessed and worked alongside with in this company has this company, and urge you to continue in this vein under Ramanathan been astounding, and I am constantly amazed by the wealth of promise Rajamani’s leadership. Leading AISATS has been one of the most this company holds. For these past years, AISATS has been my home challenging and gratifying experiences of my professional career, one away from home and I couldn’t have found a more gifted group of people that I will carry with me through the next chapters of my life. I thank you to share my hopes and dreams about this company with. Having known all so much for this incredible honour. and witnessed your work ethic firsthand, I have no doubt that each of you has the capability of rising up through this company and helping With My Warmest Regards, AISATS achieve greatness. Each of you has the potential to lead by Mike Chew example, to preserve, nurture and enhance AISATS’ best practices, and

Page 3 | AISATS New Customers AISATS welcomes Thai Cargo at BLR AISATS started providing cargo handling services to Thai Cargo at BLR. AISATS has been providing ground handling services to Thai Airways and with the addition of cargo handling services, AISATS now provides comprehensive handling services to the airline. AISATS will be able to provide better cargo solutions to Thai Cargo through its two dedicated cargo facilities, AISATS Air Freight Terminal and AISATS COOPORT. AISATS BLR organised a welcome ceremony along with team members of Thai Cargo. Welcome aboard Thai Airways ! AISATS proudly welcomes Air Asia X at DEL AISATS DEL welcomed Air Asia X (D7) at Indira Gandhi International Airport as its proud ground handling partner. The inaugural flight was received by Mr Apar Bhushan Yadav, Airport Manager, International Operations, Air Asia X; Mr Hoa Kai Ee, SVP- DEL & IXE, AISATS; Mr Kokchoy Liau, DVP-DEL, AISATS and the AISATS Management team. Welcome aboard Air Asia X ! Certification AISATS BLR receives TAPA FSR 2017 Class A certification AISATS BLR has received Transported Asset Protection Association (TAPA) Facility Security Requirements (FSR) 2017 Class A certification for the warehouse security of its cargo operations at the AISATS Air Freight Terminal and the AISATS COOLPORT located at Kempegowda International Airport, Bengaluru. The FSR 2017 has much more stringent security parameters as compared to those of FSR 2014; AISATS previously held TAPA FSR 2014 Class A st certification. This makes AISATS BLR the 1 Indian Air Cargo Terminal to be TAPA FSR 2017 Class A certified. Security requirements for TAPA FSR 2017 Class A Certification are also in conformance and compliance to the Safety Management System of AISATS. This certification assures the highest level of security for cargo warehousing and handling at AISATS BLR facilities. Customer Recognition FedEx recognises excellent support provided by AISATS BLR The FedEx team was overwhelmed to share their whole-hearted appreciation and gratitude for an exceptional handling experience delivered by AISATS Cargo team. Mr. Raja Solomon, Ops Management Specialist– FedEx, appreciated AISATS for providing excellent support and team efforts for offloading, screening, loading and connecting 3.2 ton of critical media on FX5033-26 in just one hour. A special note of thanks was sent for AISATS Duty Manager, Mr Sureshnath, who along with his team ensured the build-up and release of all ULD’s on time. AISATS team members recognised by FedEx for their enthusiastic team work are Supervisor Somashekar Raju,, Checker Sanju D, Cargo Assistants, Ananth Kumar, Srinivas HC , Parashiva, Shiva Kumar GV, Nagaraj SV, Laximan Reddy, Anand Kumar R, Balappa , Manjnath C, Venkatesh C, Bright Shrine staff Srinath & Vanu, Equipment Operators Abhilash M, Varma S K

Page 4 | AISATS Vistara appreciates AISATS BLR for its contribution When Vistara’s BLR team won the Runner-up award for Service Excellence at the ‘Vistara Titan Awards’ for FY 2017-2018, Mr. Santosh Nair, Airport Manager, Vistara Bangalore, received the award on behalf of the team and appreciated the AISATS BLR team for its contribution and excellent support. New Initiatives AISATS BLR introduces advanced RFID based Cargo Tracking System at Bengaluru AISATS has launched a new shipment tracking platform backed by Radio Frequency Identification (RFID) technology for its cargo handling operations at Kempegowda International Airport, Bengaluru. With this AISATS becomes the first and only air cargo terminal operator in India to bring this RFID technology to the country for real-time and improved cargo tracking. This technological initiative is a collaboration between AISATS and its Singapore-listed joint venture stakeholder, SATS Ltd., which operates an unrivalled network of Gateway Services and Food Solutions in over 60 cities across Asia. The RFID technology uses radio waves to transfer data from an electronic reader to an RFID tag and vice-versa. The ground handling staff uses a hand held RFID scanner to scan the shipment pieces at various stages of the cargo handling process, the RFID- enabled device further sends Airway Bill (AWB)-related information to a tracking platform, which enables end-to-end real-time cargo tracking for all the stakeholders. The platform is capable of tracking shipments at two levels- the shipment piece level and the ULD/container level. Furthermore, this technology can be leveraged for a gamut of cargo services such as express cargo, valuables and perishables amongst others. AISATS BLR gets ‘Roof top Solar Panels’ at its Cargo Terminals AISATS BLR has actively participated in a Kempegowda International Airport driven initiative, to reduce carbon footprints and to make use of renewable energy at the airport, by installing solar panels on the rooftops of its cargo terminals i.e at Air Freight Terminal (AFT), a general cargo handling centre and at AISATS COOLPORT, a dedicated perishable cargo handling centre. The Solar Panels installed on the rooftops are capable of generating 900KWp at AFT and 347KWp at the AISATS COOLPORT and are expected to bring in annual saving of INR 2.4 million electricity usage expense. Solar Panels at AFT Solar Panels at AISATS COOLPORT AISATS participates in Training-of-Trainer workshop organized by AASSC In the joint initiative with the UK Government, the Aerospace and Aviation Sector Skill Council (AASSC) organised a Training of Trainer (ToT) workshop in Bengaluru. The workshop was attended by participant trainers from aerospace & aviation industry along with 3 master trainers from Dudley College, UK. Mr Samson N, Sr. Manager L&D, AISATS BLR & IXE and Mr Sandeepnath Tiwari, Facilitator L&D, AISATS BLR took part in the training program. The rapidly growing Indian Aviation and Aerospace sectors are being strongly supported by the ‘Skill for Jobs’ project being implemented as part of an India-UK collaboration for skill development. In Pic: From L—R Mr Linden Wale Curriculum Leader Dudley College UK , Mr Samson N Sr. Manager L&D- BLR & IXE ,Mr Sandeepnath Tiwari Facilitator L&D - BLR, Mr Horace Dennis Lecturer , Dudley College UK.

Page 5 | AISATS Customer Engagement AISATS participates in ‘Year of Zayed’ celebrations organised by Etihad Airways As the National Carrier of UAE, Etihad Airways organised celebrations of ’Year of Zayed’,in commemoration of the father of UAE, Sheikh Zayed bin Al Nahyan. As a part of their global airport team activities for the event, Mr Bhaskar Mazumdar, Airport Manager - EY BLR invited 25 children from a local orphanage for a BLR airport terminal walk through. AISATS BLR ground services team along with the EY BLR team and in-flight crew spent some quality time with the children and captured a few memorable moments at the airport. At the end of the event, all children were given some sur- prize gifts, followed by a special lunch organized by Mr Bhaskar. AISATS DEL celebrates long term partnership with Emirates AISATS believes in building long term relationship with its partners. Recently AISATS DEL celebrated 7 years of business partnership with Emirates. AISATS has been able to achieve this milestone with the joint efforts of the Emirates team. AISATS thanks Emirates for its continuous support and encouragement. Safety and Security AISATS conducts FOD Safety walk at BLR and Safety Champion program at DEL AISATS BLR : Presence of Foreign Object Debris (FOD) is one of the major safety concerns at the apron. The AISATS Safety Department conducted an ‘FOD walk’, with the support of Bengaluru Airport Operator BIAL, to collect and clear the apron area of all FOD. Approx. 250 staff along with AISATS BLR’s VP GH Mr. Michael Joseph and other senior managers from operational areas and support functions actively participated in the initiative. They collected approx.06 kg of FOD from the apron. An FOD theme based quiz competition was conducted and winners were instantly awarded. AISATS DEL: Since August 2018, DEL has initiated a safety campaign titled “Zero Incident/ Accident for 100 days”. The prime objective of the initiative is to achieve a target of zero incidents and accidents apart from promoting safety awareness amongst employees and establishing enhanced safety performance in the operational activities. The status of the campaign will be reviewed after 30 days, 60 days, 90 days and finally after 100 days. During the campaign Mr. Bhupender Singh, AVP-Safety, AISATS recognised one senior equipment operator as the safety champion for his proactive action to avoid an incident.

Page 6 | AISATS Staff Engagement AISATS DEL organises inter department Quiz Competition AISATS DEL organized inter department Quiz completion wherein employees from various departments - Customer services, Baggage Services, Cargo, Load Control, and HRD participated. Each team competed on varied subjects like Aviation, Music, Movies & Entertainment, Science & Technology, Safety, Current Affairs, Sports and information about AISATS. Winners 1st runners up 2nd runners up The Winners - Team HR : Mr. Manoj Kumar, Ms. Shanu Bhat, Mr. Pushp Raj, Ms. Shrutica Thakur First runners up - Team Load Control: Ms. Ridhima Jawa, Mr. Furkan Khan, Mr. Ravikar Sinha, Mr. Mashhooq Odiyil Second runners up – Team Baggage: Mr. Ajay Kumar Sharma, Mr. Rahul Kumar, Mr. Shubhankar , Mr. Bhupender Kumar AISATS BLR celebrates Onam festival Onam, is the harvest festival of Kerala, and is celebrated with much zeal and enthusiasm every year. This year also, the AISATS BLR staff participated actively in the celebrations. Staff dressed in ethnic attire, resembling that of Kerala, and performed the traditional dance called Tiruvathira. AISATS celebrates Independence Day at all its Business Units All Business Units of AISATS celebrated India’s 72nd Independence Day in its own unique way. AISATS BOM, organised ‘Swacch Cubicle Abhiyan’ contest, where staff were required to clean and decorate their respective cubicles in order to grab the Best Cubicle Award. AISATS DEL, organized ‘Best Ethnic Wear’ Contest. Employees dressed their best for the occasion. AISATS BLR, celebrated Independence Day by organising flag hoisting ceremony. Vice President – Ground Handling, Mr Michael V Joseph, presided over the function and hoisted the National Flag. AISATS BLR Security team performed the official salute. Celebrations at DEL Celebrations at CHQ Celebrations at BLR

Page 7 | AISATS Staff Welfare AISATS organizes health check-up and addiction awareness program at DEL & BLR Promoting wellness is one of the best initiatives an employer can undertake to encourage its employees to reach their full potential. With an intention to promote staff health and encourage fitness, AISATS keeps on organising staff welfare activities across its business units. AISATS BLR organised cardiac screening camp for its staff in association with M/s. Manasa Trinity Herat Hospital. This free-of-cost medical camp conducted various health-check ups such as Blood Pressure (BP), Blood Sugar, Electrocardiography (ECG), Echo Cardiograph along with consultation with the Cardiologist. In addition, another health and wellness program was conducted in association with ‘Cipla Health Limited’, which advised the staff on ‘Smoking Cessation Program’ using NRT Therapy, Child Nutrition and Immunity Program, and Bone Mineral Density Test. A diet counselling session was also incorporated, exclusively for female employees. In addition, an awareness session on ‘Pre and Post Addiction’ was also arranged for all staff, in association with Nisha Re-life Foundation Trust. Through this session, staff were educated on the ill effects of substance abuse such as smoking, alcohol and various types of drugs. They were also made aware of reasons for addiction, stages of addiction levels, damages caused by addictions, and how to avoid and overcome the ill-effects of addictions. AISATS DEL, organized a three day Eye Check-up Camp for staff in association with Centre for Sight Eye Hospital. The hospitals’ medical team conducted eye screening, computerized eye power check-up and manual eye power check-up. Staff Encouragement AISATS BLR recognises its Star Performers for the 1st Quarter (April-June 2018) AISATS chooses the best performers based upon their exceptional work and contribution to the organisation. The title of ‘Star Performer’ is an appreciation awarded to the staff, which not only encourages them to excel in their duties but also serves as a source of motivation for their fellow staff as well. AISATS BLR announced the following ‘Star Performers’ for the period of April—June 2018. Mr. Vinay Kumar Mr. Nagesha K N Mr. Dharamvir Mr. Narasimharaju Mr. Shivaji J Mr. Prasanna Se- Ramp Service Asst. Ramp Service Agent RampService Asst. RampService Asst. curity Sr. Agent Dept: Ramp Service Asst. Dept: Ramp Dept: Ramp Dept: Ramp Dept: Ramp Dept: Ramp Ramp

Page 8 | AISATS Compliments for Staff ACC & Ramp Team, AISATS BLR “Our flight arrived late than expected. A usual departure would have caused many passengers missing their connecting flight at HKG. Our ACC team and ramp team worked well and completed the work well in time and flight departed with minimum delay. Keep up the good work. ..By Mr. Suresh - Customer Services Officer Airport Services, Cathay Pacific Airways Limited “Emirates flight arrived was delayed by 36 minutes with a full load. The Cabin cleaning team was advised to expedite the process to enable an early commencement of boarding. The team very efficiently completed the cleaning process within a short period of thirteen minutes and exited the aircraft. This helped early commencement of pre departure formalities by the crew and boarding ...By Mr. Shriram Raju, Airport Services Officer Emirates Airport Services CARGO TEAM, AISATS  “Mr. Shyam Prasad (AISATS BLR) from Customer Service team, was awarded with “Star of the Quarter’ title by Cathay Dragon for the period of April – June BLR 2018. The award was presented to the staff by Mr. Victor D'souza - MOD, Cathay Dragon “AISATS BLR managed to achieve Emirates second highest uplift in a single flight with  Ms. Amritha (AISATS BLR) , Customer Service Staff, received an extra-ordinary excellent co-ordination between AISATS Air compliment ….By The Group Director of M/s Piramal Industries, Passenger, Freight Terminal and Cool Port. Good flight Vistara Airlines. planning with a good mix of high dense and volume cargo allowed us to achieve the  “Your front line staff represents the face of your Organization; congratulations on opportunity of low pax loads where we having employees like Raghavendra (AISATS BLR) on your team.” utilised max ULD positions and payload. ….By Pachara, Passenger, Singapore Airlines. AISATS BLR team handled a record  “Mr. Arjun (AISATS BLR) who delivered bags to my home is a dedicated and tonnage of 2211.977 Metric Tonnes in a honest employee who deserve an appreciation for his hard work during a bad month at Bangalore. It is interesting to note weather for deliver my bags on time.” .By Nalini Balan, Passenger , Qatar that this also the ‘highest tonnage uplifted ex Airways -BLR’ by any airline in a month. EK team appreciated the efforts of Cargo Operations Mr. Shiv Arora, AISATS DEL team for this excellent performance.” “I had left an electronic kindle reader on the plane while travelling ..By Mr. Alphy Lourdu Nathan, from Dubai to Delhi. I was able to use the phone number on your Cargo Officer, Emirates SkyCargo website to track down the Indira Gandhi airport number for lost and found who refereed me to the Air Emirates desk at the Mr. Shiv Arora airport. I went to the airport and a young man named Shiv Arora was able to give it to me after carefully checking my ticket and passport so as to ensure that I was the right person.“ ….By Polly Peterson, Passenger, Emirates Mr. Jerome Mala , AISATS TRV “Me and my son, Dhruv Rajiv were on a flight from Trivandrum to Dubai today. We were assisted by Mr.Jerome at the check in counter. Have to say that his services were exemplary and he went out of his way to get us the suitable seats considering odd hour flight. Very efficient in his work and is a perfect choice in this service industry. He ensured that we have a comfortable journey. Keep up such efficient, smart helpful staff.” ….By Brinda Rajiv , Passenger, Emirates Mr. Jerome Ms Anagha Prakash, AISATS TRV “Please convey our appreciation to staff Ms Anagha Prakash for generating revenue of INR 1,08,476(One Lakh Eight Thousand and Seventy Six) as Instant Upgrade Sale on. Also we achieved station target for Instant Upgrade and Excess baggage for July 2018. Well Done !!” ... . By Sarun Kumar ,Airport Operations Officer-TRV Ms Anagha

Page 9 | AISATS Compliments for Staff Mr Soji, AISATS TRV “I write this to thank your staff for all the timely help rendered to me. I had flown in from Brazil in your carrier via Dubai on the 14th June and had to catch the next flight to Chennai. There was hardly an hour to get through the airport terminal and get to the domestic. However your staff were so efficient in tracing my baggage and getting me through at lightning speed! I must mention by name Mr Soji who was so helpful. ….By Dr Murali Sivaramakrishnan, passenger, Emirates  Mr. Arihara Suthan, ( AISATS TRV), “professionally handled the situation and arranged the baggage on the same day. He has updated me every hour and followed-up on the issue until the baggages were delivered to me.” . By George Melico, passenger, Emirates  Mr. Akash (AISATS TRV), “I appreciate the prompt support given to us by Mr. Akash from Triangulum International airport related to the concerns with my baggage and the baggage was delivered the next day early morning.”.. By Sanjay George & Lekshmi Jayakumari, passenger, Etihad Airways Wheelchair Assistance Team, AISATS HYD “I am a badminton player and I twisted my ankle in the morning and was traveling in the night to Singapore and wanted a wheel chair suddenly and to my surprise I had been assigned. Ms T. Nirmala at the counter was very friendly and helpful and took care of me. I really appreciate that thank her for her effort”….By Sikki Reddy , Passenger, Silk Air “My parents were traveling to USA from Hyderabad airport.. This was their first international Ms K Kavitha Ms D Sarojini Ms T Nirmala travel and they were very nervous. Please convey our heartfelt thanks to your team members. My parents rate them as 5-star crew! “ .. By Mr. Anil, Passenger , Air India “I sincerely appreciate the wheelchair assistance being extended by you people in RGI airport, Hyderabad. One woman by name Smt. D.Sarojini, had shown very nice hospitality and served with good manners.”...By Bharadwaji, passenger, Air India “I am pleased to appreciate your kind and an excellent service done by K.Kavitha on 05/08/2018, as I was the passenger of AI965 from Hyderabad to Jeddah with my mother on wheel chair and Kavitha has taken take care of my mother very well”...By Mr. Mohammad Akbar, passenger, Air India Mr. Prudhvi, AISATS HYD “My flight , Silk Air MI473 got diverted to Chennai, which was supposed to come to Hyderabad. Around 23:30Hrs ,your staff said that flight iisnot coming its grounded in Chennai ,Mr. Prudhvi , made us understand the situation , with smile patience explaining ,answering each of us from the beginning at 11:00pm to 03:00am. The next day around 04:00pm again he escorted us to counters at the airport with the same smile, and energy. I appreciate his hard work and dedication.” ....By Mohammed, Passenger, Silk Air Ms Kazam Unnissa, AISATS HYD “I would like to thank Ms.Kazam Unnisa for all the help and appreciate her efforts in helping us to get the boarding passes and also upgrading our tickets to business class tickets. We were travelling to Washington from Hyderabad on 17th July'18.I was travelling with my mother who is a senior citizen and has arthritis problems. She did all the said with a smile and lot of patience .... By Krishna Mohan, Passenger, Air India Ms KazamUnnisa Issued by: Corporate Marketing, Mumbai For any news to be published in Blue Skies, please write to [email protected] or [email protected]