Blue Skies- Issue XII

Page 1 | AISATS BLUE SKIES Issue X II July 2018 Highlights of the XII Issue of Blue Skies ! In this issue, read 10 facts about AISATS HYD and BLR on completion of their 10 years into operations, new customers on board with AISATS and award won by AISATS for its Innovation Excellence. Also find out how recognitions by customer airlines continue to motivate our staff to provide excellent customer services. “A leaders’ job is to look into the future and see the Read about AISATS’ Safety Week 2018 organised at DEL organization not as it is but as it should be.” and about AISATS’ staff engagement activities to keep its - Jack Welch employees involved and motivated. Compliments by travelers also uplift spirits of our staff and they continue to delight passengers by providing them with exceptional customer service. To read in forthcoming pages...  Page 2-3 10 things about AISATS HYD and BLR  Page 4 New Customer, Awards  Page 4-5 Customer Recognitions  Page 5-6 Customer Engagement Activities  Page 6 Safety Week at AISATS DEL  Page 6-9 Staff Engagement, Staff Welfare and Staff Encouragement Activities Interesting Facts: During the mango season, AISATS COOLPORT handled 9 varieties of mangoes to 29 destinations World wide and also  Page 10-12 Staff Compliments achieved a record handling of 2300 MT of perishable cargo ex-BLR in June 2018

Page 2 | AISATS After completing a decade of ground handling and cargo handling operations, 10 things to know about AISATS HYD and BLR ! 1 6  AISATS HYD was established in March, 2008  AISATS COOLPORT at BLR, India’s 1st integrated on-  ISO 9001:2008, ISAGO certified airport perishable cargo handling centre, established in 2016  Handled 1,11,453 flights in a decade  Handling capacity of 40,000 per annum  GDP certified  HACCP certified 2  AISATS BLR was established in May, 2008  ISO 9001:2008, ISAGO certified 5  Handled 1,25,857 flights and 1,094,284 tons of cargo in a decade Green Initiatives at AISATS BLR  Waste Management ( solid and liquid) in collaboration with KSPCB (Karnataka State Pollution Control Board)  Use of renewable and clean biodiesel fuel for GSE and have modified GSE accordingly.. 3  Installed rain water harvesting plant at AFT with a capacity of 1.5 million litres.  AISATS Airfreight Terminal (AFT) at BLR was established in 2008 4  Handling capacity of 2,10,000 per annum  TAPA FSR 2014 Class A certified  RA certified and RA3 validated Green Initiatives at AISATS HYD  Converted diesel operated GSE into solar powered battery operated equipment to save on carbon footprints  Recycled 1870 kg of paper waste in collaboration with ITC

Page 3 | AISATS Speaking on the occasion of AISATS HYD and BLR completing 10 years , Mike Chew, CEO, AISATS said, “AISATS has had a rewarding decade-long association with Rajiv Gandhi International Airport, Hyderabad and Kempegowda International Airport, Bengaluru we would like to thank the airport authorities, customer airlines, cargo trade partners, regulatory authorities, government agencies, service providers, passengers and all our stakeholders for their continuous support at HYD and BLR. In the last 10 years, we have grown leaps and bounds in our operations, and feel proud to have brought numerous technological advancements, ground support equipment, and cargo infrastructure to ensure seamless airport services and a hassle-free airport experience for our customers. We would also like to thank all our employees who have been part of this remarkable growth story. We look forward to continually providing comprehensive ground and cargo handling services, and implementing the industry’s best practices at the airports we operate in.” 7 10 AISATS COOLPORT, has won the following awards  Best Cold Chain Warehousing Company at India Cargo Awards 2017  Best Cold Chain Cargo Terminal of the Year at 6th Cold Chain Strategy Summit & Awards AISATS HYD has won the following awards.  SATS PCEO Award for Innovation Excellence  Best Ground Handling Service Provider at Wings India 2018.  Rolling Trophy for Best Organisation for making a difference in safety 8 9 Technology and Infrastructure initiatives adopted at AISATS BLR  1st to use of ASRS , ETV, VNA at AFT for AISATS Airfreight Terminal at BLR has faster cargo movement following awards to its accord  1st IATA e-freight compliant AFT  6 times winner of Best Air Cargo Terminal Management Award by Indian Chamber of Commerce  Cargo Tracking App to track cargo at AFT  and AISATS COOLPORT : 2 times winner of Best Ground Handler Award at India Cargo Awards  2 times winner of Excellence in Sustainable Practices - Cargo and Aviation Services at BIAL Pinnacle Awards  Winner of Best Ground Handling Service Provider and the Best Air Cargo Service Provider at Wings India 2018.  Winner of 3 awards at Warehousing Excellence Awards 2015 - Warehouse Initiative of the Year, Warehouse Innovation of the Year & Warehouse Lighting Solution Company of the year

Page 4 | AISATS New Customer AISATS HYD welcomes FLYNAS Flynas started its operations at Rajiv Gandhi International Airport, Hyderabad. AISATS HYD is the proud ground handling partner and welcomed the inaugural flight in the presence of Mr. Yoga Narasimhan, SVP-AISATS HYD & TRV and representatives from Flynas and GMR airport, Hyderabad. Awards AISATS HYD receives SATS PCEO award for Innovation Excellence AISATS Hyderabad was awarded the SATS PCEO Award for Innovation Excellence for converting diesel operated conveyor belt to a battery operated conveyor belt. This has allowed the station to reduce its consumable cost, maintenance spare cost, noise levels, fuel consumption and carbon emission. The HYD team received the award from Mr. Alexander Charles Hungate, PCEO, SATS. The original towable conveyer belt running on diesel engine used to consume 1.2 litre of diesel an hour and produced 3kgs of carbon. In the converted version, a diesel engine was replaced with 12 volts DC motor, directly connected to the hydraulic pump which generates hydraulic pressure for up/ down movement of boom and forward/reverse operations of the belt. The battery for the new conveyer belt is charged through solar power using solar panels The HYD team included Mr. Meduri Lakshamana Kumar – Deputy Vice President, Mr. Vidya Singh – Mechanical Supervisor, Mr. Vinoth – Electrical Supervisor and Mr.John Joseph – Electrician Image 1 : From (L-R) Mr. John Joseph, Electrician, AISTAS HYD; Mr. Meduri Lakshamana Kumar, Deputy VP, AISATS HYD; Mr. Alexander Charles Hungate, PCEO, SATS; Mr. Vidya Singh, Mechanical Supervisor, AISATS HYD; Mr. Mike Chew, CEO, AISATS and Mr Yoga Narasimhan, SVP, AISATS HYD & TRV Image 2: PCEO award for Innovation Excellence by SATS Singapore to AISATS HYD’s maintenance team Image 3 & 4: Solar powered battery operated Conveyor Belt Image 1 Image 2 Image 3 Image 4 Customer Recognition Etihad Airways appreciates AISATS TRV Singapore Airlines appreciates AISATS DEL Etihad Airways’ TRV station received ’Certificate of Singapore Airline’s DEL station achieved 2nd position in SPMS Appreciation, Guest Experience’ for 1st (Station Performance Monitoring System) for FY17/18 in group 2. quarter of 2018 during its regional The performance was evaluated on on-time-performance, conference held in Abu Dhabi. EY thanked passenger feedback and baggage handling. Subsequently AISATS TRV for its efforts and Singapore Airlines appreciated AISATS DEL for their teamwork, contribution. and support.

Page 5 | AISATS Customer Recognition Singapore Airlines declares ‘Service Kuwait Airways appreciates AISATS BLR Excellence Award’ for AISATS DEL staff for its outstanding performance Mr. Bibhash Ghosh, Asst Station Manager, Singapore Airlines Kuwait Airways’ BLR station received ‘Appreciation’ Award in declared, Mr. Amandeep Singh (Andy), Duty Manager, AISATS recognition for outstanding dedication & Commitment for the DEL as the winner year 2017, among all KU stations. The KU team celebrated this of 2018 ‘Regional achievement with Vice President – AISATS BLR. Mr. West Asia & Africa Ranjith Koshy-KU APM Service Excellence along with other team Award’ for members Mr. Dinesh “Outstanding Karthik, Mr. Tushar and Partner Mr. Jerin appreciated (Individual)”. all efforts of AISATS Certificate of team for this Mr Amandeep Singh Excellence achievement. Customer Engagement AISATS BLR organizes Iftar party AISATS BLR organised a joyful Iftar gathering for all its customer airlines on 01st June 2018. All the airline representatives joined the treat, followed by supper. The event started with a serving of fruits and snacks. Later, the traditional decadent Biryani, loved by all, was served. AISATS staff also joined in this ‘break a fast’ event. This was the 4th consecutive year when Iftar party was organised by AISATS BLR. AISATS BLR’s Iftar party has become the most sought after event for our customers in BLR. AISATS DEL celebrates Work Anniversaries with Customer Airlines AISATS never forgets to celebrate, appreciate and encourage its relationship with their customers. Keeping this tradition in mind, AISATS DEL celebrated work anniversaries with Air India Express, Asiana Airlines, Air Mauritius, and Jet Airways. Anniversary Celebrations with Air Mauritius Anniversary Celebrations with Jet Airways Anniversary Celebrations with Air India Express Anniversary Celebrations with Asiana Airlines

Page 6 | AISATS AISATS BLR joins Cathay Pacific’s 10-year Anniversary celebrations Cathay Pacific organized 10-year anniversary celebrations for its passenger flights from Bengaluru to Hong Kong. AISATS BLR, as its ground handling partner, joined the celebrations and congratulated Cathay Pacific on achieving this milestone. Safety and Security AISATS DEL organizes a safety campaign Safety is our first and most important core value ! A safety campaign was organized at AISATS DEL from the 15th - 18th May 2018. The campaign was inaugurated by Mr Hoa Kai Ee – SVP DEL & IXE in the presence of Mr Parvinder Pal Singh – Head DIAL Safety & Compliance. During the campaign, the safety team observed various turnaround flights. Interactive sessions were conducted with the Ground Support Department (GSD) team on the significance of preventive and scheduled maintenance of GSE, and with the cargo team on operational safety. Several safety quiz sessions were also conducted for equipment operators. The staff were recognised for following safe practices and reporting hazards, and were provided a token of appreciation. The campaign concluded in the presence of Mr Mohit Saxena – Manager Safety AISATS, Mr Jitender Barmota – Safety Manager, DIAL, Mr Yezdi Cooper, Vice President- Ramp & ACC AISATS, Mr Bhupender Singh Assistant Vice President, Security AISATS and their respective teams. Staff Engagement AISATS DEL organises Long Service Awards 2018 ! Long Service Awards are Management’s way of acknowledging and rewarding the exceptional loyalty of an employee while contributing towards service delivery. These awards motivate the employees to do better with more dedication and energy. AISATS DEL organized Long Service Awards on 25th April 2018 and felicitated 471 employees with token of appreciation for completing 5 years of work tenure with AISATS . Mr Mike Chew, CEO, AISATS, appreciated all the employees for their dedication and hard work. Mr. Hoa Kai Ee, SVP, AISATS DEL & IXE, congratulated & thanked each and every awardee on completing 5 years with AISATS.

Page 7 | AISATS Staff Engagement AISATS DEL celebrates AISATS Got Talent - Season III AISATS DEL organized ‘AISATS Got Talent- Season III’ on 11th April 2018. Employees from various departments such as Passenger Services, Baggage Services, Cargo, Ramp and Corporate participated in the much awaited event. Mr Valerian Ferreira, Head-Human Resources, Admin & Procurement graced the event along with Mr. Hoa Kai Ee, SVP-DEL & IXE and Mr Kokchoy Liau (then) Vice President Airport Services and awarded the trophies to the winners. st nd 2 Winner: Mr. Bibarsha Mushahari, 1 Runner Up: Mr Ravi Kumar , Runner Up: Mr. Ankur Johnson Customer Airlines SQ Pool Pax FDC AI Pax AI AISATS BLR celebrates 10 years of excellence at Kempegowda Int’l Airport AISATS BLR completed 10 years of ground and cargo handling operations at Kempegowda International Airport. As part of the 10 year celebrations, cake cutting ceremonies were organized within all the departments, on 24th May 2018. The staff who completed their 10 years journey with the company shared their experiences and expressed their gratitude during the gathering. AISATS BLR is the only airport service company at Kempegowda International Airport, that provides ground and cargo handling services; AISATS BLR serves seventeen international and five domestic airlines. Since it’s inception, AISATS BLR, has handled 125,867 flights and 1,094,284 tonnes of cargo. Apart from providing services to scheduled passenger and cargo airlines, AISATS BLR also specializes in handling charter flights. AISATS BLR has established India’s first integrated on-airport perishable cargo handling centre, the AISATS COOLPORT, with a capacity to handle 40,000 tons of perishable cargo per annum. AISATS has recently introduced last mile delivery service for mishandled baggage, where AISATS’ in-house baggage delivery team ensures that the mishandled baggage is delivered to the passenger’s residence on a priority basis. AISATS BLR participates in the 10 AISATS BLR celebrates International year celebrations of BIAL Women Day When Bangalore International Airport (BIAL) completed 10 AISATS BLR celebrated International Women’s Day 2018 with years of its establishment in May 2018, it organised a cultural an ‘all-women’ gathering on 8th March 2018. A cake cutting festival named ‘BLR Airport Habba’. AISATS BLR’s staff ceremony was arranged and everyone shared the pride of participated in the events along with other employees from the women’s empowerment at AISATS BLR. BLR airport community. Mr. Solomon from Charter Handling team received a Winner certificate for being part of a musical band.

Page 8 | AISATS Staff Welfare AISATS organizes health check up camp at DEL, HYD, BLR and BOM Staff Health is of prime importance to AISATS ! AISATS regularly organizes health check-up camps at all it’s BUs for the benefit of employees, and also to promote staff health and fitness among them. At AISATS DEL, HYD and BOM, health check-up camps were organised with the help of Apollo Munich Health Insurance in association with local specialised hospitals such as Venkateshwar Hospital Dwarka in DEL, Citizens Speciality Hospital in HYD and S.L.Raheja Hospital in BOM. Employees from various departments were examined by the respective medical teams of participating hospitals and conducted general tests such as ECG, Random Blood Sugar, Blood Pressure, Body Mass Index, Pulmonary Function Test, Bone Marrow Density and provided miscellaneous doctor consultation. At AISATS BLR, an Eye check-up camp was organised in association with Dr. Agarwal’s Eye Hospital. Qualified optometrists conducted eye screening, computerized eye power check up, manual eye power check up and also gave health talk on eye care. Health Check Up Camp-AISATS DEL Eye Check Up Camp-AISATS BLR Health Check Up Camp-AISATS HYD Health Check Up Camp-AISATS BOM AISATS organises Basic Life Support Training at its BUs AISATS conducted Basic Life Support Training programme at its BUs: DEL, HYD, BLR and BOM to educate employees on quick responses to life’s critical emergency situations. The basic life support training aimed at increasing employees’ swiftness to provide the affected individual with first level of medication which can minimise the possible harm to the life. Basic Life Support Training—AISATS DEL Basic Life Support Training—AISATS BLR Basic Life Support Training—AISATS HYD Basic Life Support Training—AISATS BOM

Page 9 | AISATS Staff Welfare AISATS DEL organises awareness program on Anti Tobacco Day AISATS DEL organized an awareness program on harmful impact of tobacco on the occasion of Anti-Tobacco day on 31st May 2018. A total of 3 sessions were conducted and all the participating employees were educated on the harmful effects of psychoactive substances and how an addict can reduce or quit the habit of smoking or chewing tobacco. Some of the participants even shared their encouraging personal experiences of quitting tobacco smoking. Staff Encouragement AISATS DEL awards staff for the AISATS BLR appreciates its Star ‘AISATS Staff Idea in Action Award’ Performers AISATS always appreciates and encourages valuable ideas AISATS BLR announced ‘Star Performers’ for the period of Jan which are useful in bringing productive changes in the – Mar 2018. The committee evaluated all the nominations as organisation. per HR Manual before recommending the listed staff for their exceptional performance during the quarter. This year AISATS DEL presented Mr. Virender Kumar from Procurement and Store department, the ASIA (AISATS Staff Idea in Action) Award. His idea was to conduct in- house repairing and maintenance of wheelchairs with the help of available resources, which will result in Mr. Sandeepnath T Mr. Kamala K M Sr Mr. Srinivasa L considerable savings. L&D Facilitator Equipment Op Ramp Service Asst. (L-R) Ms Shweta Khanna, Mr. Hoa Kai Ee, Dept: L&D Mr. Valerian Ferreira, Mr. Virendra Kumar Dept:. Ramp Dept: Ramp Special Handling AISATS BLR successfully transports Anacondas via its Air Freight Terminal On 28th April 2018, AISATS BLR received a special import shipment from Colombo, which arrived on Srilankan Airlines’ carrying two magnificent, 4-year-old, green Anacondas, weighing over 30 kgs in total, spanning 6 to 8 ft in length. This first-of-a-kind shipment was handled professionally by the import team at AISATS, who are well trained in live animal regulations and respective handling. Necessary permissions were arranged from customs and the team ensured that the shipment was handled safely and delivered in time.

Page 10 | AISATS Compliments for Staff Mr. N Rakesh, AISATS HYD Director General of DRDO appreciates AISATS HYD staff for exemplary service. Mr. Dr G. Satheesh Reddy, Scientific Adviser to Defence Minister, Director General, Missiles and Strategic Systems, Defence Research and Development Organization (DRDO), Ministry of Defence, Government of India shared his sincere appreciation of the professionalism displayed by AISATS officials working at Hyderabad airport. Dr. Satheesh Reddy acknowledged in his words stating, “During my frequent transits through Hyderabad airport, I am assisted by the AISATS officials, Air India staff, GMR guest relations, CISF among many others. I would like to appreciate the services of Mr Rakesh a senior AISATS official who handles the Guest Services and Meet & Assist requests from higher officials of the Govt. of India with great finesse. I have seen him coordinating VIP movements many a time.” “The uncommon elan with which he handles all the last minute changes and coordinates the activity with support of his able associates is highly exceptional. He is able to adapt to the varied situations and is highly resourceful. I compliment and heartily commend his efforts and wish the AISATS team a great time ahead “ ….....By Mr. Dr G. Satheesh Reddy, Scientific Adviser to Defence Minister, Director General, Missiles and Strategic Systems, Defence Research and Development Organisation (DRDO), Ministry of Defence, Government of India. Mr. Sabarinath VM, AISATS HYD Appreciated for delivering dedicated Mishandled Baggage Service “I was very close to check in time when I arrived at the airport and was provided absolutely spectacular customer service with prompt processing. I was extremely satisfied with the exceptional customer service provided by Mr Shaik Moulana at the check – in counter. As a frequent international traveller, I believe the service provided by Mr. Moulana in this instance demands commendation and recognition. It stands at par with high quality service at other major airlines. He is doing a phenomenal job with dedication and commitment. “ ...By Mr. Ankit Bhatla, , Passenger, Air India Ms. Aruna AISATS HYD Appreciation for locating lost luggage “I want to express my gratitude and want to thank Ms. Aruna who really took it on herself and made sure I received my lost baggage. The helpline numbers were really helpful in providing the information on the queries i had regarding my baggage and it was delivered at my door step. Thank you Mrs. Aruna for your efforts. A dedicated staff like AISATS are an asset to the organization and a great source of support to passengers like us.” …...By Mr. Muneer Quraishi Passenger, Saudi Arabia Airlines Customer Service team , AISATS TRV Appreciated for helping passengers in need “I was travelling from TVM to Manchsester on the 1st Dec 2017. My check in at the counter was a pleasant experience. I would like to compliment the staff at the check in counter, Mr Akhil R at the Thiruvanathapuram International airport. He helped me to look for my parents-in-law by offering his personal cell phone to call them since I did not have a local SIM on my mobile. It could have been extremely difficult to look for them in that crowd. He as well helped with baggage assistance and made sure of a hassle free journey for me. He is polite and customer centric that anyone would feel good to talk. Many thanks to him for going that extra mile to help people. All the best to him. .By Ms. Deepa Shruthi Ramaawamy Customer Service team , AISATS TRV Appreciated for successfully selling additional seats “Mr. P.Anilkumar, Airport Manager, Air India Limited congratulated the AISATS team Ms.Surthy, Ms.Ardra, Ms.Salfiya, and Mr.Sajin for successfully generating additional revenue by selling 8 Air India seats to stranded passengers who faced the problem of overbooking.” ...By Mr. P Anilkumar , Airport Manager Air India Ltd.  Mr. Gopakumar was appreciated for his amicable attitude by Mr. Vijay, passeger of Etihad Airways  Mr. Lekshmi Narayan was appreciated for his excellent service by Mr. Vinu Krishnan, passenger of Etihad Airways  Ms. Sariga and Ms. Asha were appreciated for their courteous behaviour and their help during check-in, by Ms. Anupama, passenger of Etihad Airways

Page 11 | AISATS Compliments for Staff Mr. Pankaj, Mr. Padmakar, Mr. Bhupinder, AISATS DEL Appreciated for prompt service in baggage handling Singapore Airlines appreciated and thanked the AISATS’ baggage team for their prompt service. On 29th March 2018 there was a BHS (Baggage Handling System) failure on Singapore Airlines flight which resulted in a haphazard at various locations in the baggage make up area. AISATS BMA staff and ramp staff especially Mr. Pankaj, Mr. Padmakar & Mr. Bhupinder went out of their way and , coordinated, traced, scanned and loaded all the baggage rightly in the flight and ensured on time departure of the flight. ....By Pooja Prakash, CSA, Singapore Airlines Ltd Mr. Sunil Dhaiya and Mr. Alam, AISATS DEL AISATS BMA staff appreciated for their excellent work “There were around 100 short connecting bags and these had been connected well in time irrespective of flights arriving late as bags need to be scanned from ATR. I would like to appreciate Mr. Dhaiya and Mr. Alam for their co-ordination and efforts “ ....By Ashish Grover Duty Manager, Jet Airways  Mr. Tarun Kalwadia, Station Manager, Vistara, appreciated Mr. Raman, PSM, AISATS DEL for a well organized and well placed team during mock aircraft hijack drill. AISATS BLR Domestic Handling Team Appreciated for excellent cargo handling service. “We sincerely appreciate the entire Domestic team who extended all possible support in handling the shipment .The shipment arrived at the warehouse late due late release of the shipment from the manufacturer's unit. The way the team arranged for additional loaders to offload the cargo from the truck and handled the acceptance procedure, is truly commendable. Also, extend my appreciation to the ramp team who ensured that the cargo is uplifted. Thank you for the support. ” ..By Mr. K Karthikeyan , AGM (Cargo Sales) , Air India Ltd AISATS BLR, Passenger Services Appreciated for their excellent performance BIAL and Vistara together recognized Mr. Faisal for his excellent performance at the Vistara check—in counter as he did not lose his cool and kept a smiling face in spite of the chaos and angry passengers . Mr Sampreeth Kotian, Senior Manager – Customer Engagement & Service Quality along with Vistara APM Mr Santhosh Nair handed over the souvenir on behalf of BIAL MD & CEO Mr Hari Marar to Mr Faisal from AISATS BLR Customer Service Team. In Pic (L-R) Mr. Sampreeth, Mr. Faizal, Mr. Santosh Nair.  Ms Pushpa Pandey, Airport Operator BIAL, thanked AISATS BLR ground handling team for the seamless movement and extended support provided during VIP pax handling.  Mr. Puneet Duggal, a Vistara passenger, appreciated Mr. Arafath and Mr. Faizal, AISATS BLR for locating and delivering the spectacles forgotten in the aircraft  Ms. Vibha Chapparike, a Malaysia Airline’s passenger, appreciated Mr. Chandrashekar & Mr. Rahul for their help in arranging a quick visa after an error was detected in their documents.

Page 12 | AISATS Compliments for Staff AISATS BLR Cargo Team Appreciated for successfully loading ‘Helicopter Blade’ shipment “thanked AISATS BLR for the successful loading of ‘Helicopter Blade’ shipment by saying, “Your sincere efforts and hard work is indeed highly appreciated. And a special thanks to Mr.Kumar, Mr.Pradeep, Mr.Narayana, Mr.Sijo Mon, Mr.Vineeth Tom & Mr.Ramesh for your hard work as a team was really fruitful.” ..By Mr. Denny Simon, Sales, Sharaf Cargo Pvt Ltd, Air Mauritius – GSSA AISATS BLR Security Team AISATS Security team appreciated for their excellent support provided “This is a true dedication and enthusiasm delivered by each one of the screeners and excellent support received during the night operations as well. Specially wherein we had a truck which arrived at 0500 hrs and we still managed the connect everything except few pcs of IPF (Which are skidded). appox. 4000 Kgs / 170 Pcs. Without the support and pro-active help from the AISATS we wouldn't have achieved this.” ….By Mr. Raja G Solomon, Ops Management Specialist – FedEx. AISATS BLR COOLPORT Team Appreciated for rendering EK their 2nd highest uplift in a single flight ex-BLR “This is our 2nd highest uplift in a single flight ex-BLR – with excellent co-ordination between AFT and Cool Port. Good flight planning with a Good mix of high dense and volume cargo allowed us to achieve the opportunity of low pax loads where we utilized max ULD positions and payload. Well done! Our previous highest was 38,558kgs in 2016.” ..By Mr. Alphy Lourdu Nathan, Cargo Officer, Emirates SkyCargo,.  Mr. Nielson Toppo, Cargo Manager, Air India also appreciated AISATS COOLPORT team for their positive attitude and to complete the work within few minute and without other delay .  Mr. Sayed Zama, Brand Manager, World Courier, appreciated AISATS COOLPORT team for their help in getting approvals for physical inspection in temperature controlled truck and for smooth handling of perishables. Mr. Arjun , AISATS BLR Appreciated for excellent service rendered Mr. Zubin Bamji, ASM, Cathay Pacific Airways, appreciated and thanked Mr. Arjun for prompt baggage service rendered by him to CX passenger. Mr. Arjun, assisted and coordinated the baggage formalities and returned them safely to the customer. ….By Mr. Zubin Bamji, ASM, Cathay Pacific Airways Mr. D. kandagal, Mr. Chandrasekar, Mr. A.Nayak, Mr. Chirag, AISATS BLR, Ramp Appreciated for excellent job in strenuous times “Would like to say a BIG Thank You to the below staff who were handling the flight today. On Arrivals after offloading 2 Cntrs the PDU in the front hold stopped working. Our Engg team tried to rectify the problem however there was not much that could be done resulting in manual Offloading and Loading of pallets and cntrs. The Below staff did a superb job in offload and loading and actually completed in the same with 15 mins in hand. Please do convey our message to the below Team Members ….By Mr. Victor Denis, Manager on Duty, Cathay Pacific Airways Issued by: Corporate Marketing, Mumbai For any news to be published in Blue Skies, please write to [email protected] or [email protected]