Blue Skies- Issue XII_rm

Page 1 | AISATS BLUE SKIES Issue X II July 2018 Highlights of the 12th Issue of Blue Skies ! This issue features the latest developments in AISATS since the beginning of the new financial year. Know about the innovation award won by AISATS and read about the customer engagement activities proudly organized by AISATS “A leaders job is to look into the future and see the AISATS BLR rang in their 10th year of providing services organization not as it is but at Kempegowda International Airport with a bang. As it should be.” Our Staff Welfare team continuously takes care of staff engagement and staff welfare activities by organizing - Jack Welch health check ups and life support trainings. at our Business Units. Human Resource teams identify star performers and reward them for their exceptional employee performance which make the employees entrusted towards the company at large. To read in forthcoming pages...  Page 2 for awards won by AISATS  Page 2 for Special Handlings  Page 2-3 Customer Recognitions  Page 3-4 Customer Engagement Activities  Page 4-7 Staff Engagement, Staff Welfare and Staff Encouragement Key Facts : Activities AISATS COOLPORT handled 166 T of fresh mangoes.  Page 8-11 for Compliments by Destinations served: London, Dubai, Kuwait and Saudi Passengers and Airlines Arabia.

Page 2 | AISATS After completing a decade of operations, 10 things to know about AISATS HYD and BLR ! 1 6 AISATS HYD was estab-  AISATS COOLPORT, India’s 1st integrated on lished in March, 2010 -airport perishable cargo handling centre, established in 2016  Handling capacity of 40,000 per annum  GDP certified  HACCP certified 2 AISATS BLR was established in March, 2010 5  AISATS Airfreight Terminal established in 2010  Handling capacity of 2,10,000 per annum  TAPA FSR 2014 Class A certified 3  GDP certified Passengers handled in a decade BLR: HYD: 4 Baggage handled in a decade BLR: HYD:

Page 3 | AISATS Onc ompletong 10 years of AISATS HYD and BLR, Speaking on this occasion, Mike Chew, CEO, AISATS said, “AISATS has had a rewarding decade-long association with Kempegowda International Airport, Benga- luru and we would like to thank the airport authorities, customer airlines, cargo trade partners, regulatory au- thorities, government agencies, service providers, passengers and all our stakeholders for their continuous support. In the last 10 years, we have grown leaps and bounds in our operations, and feel proud to have brought numerous technological advancements, ground support equipment, and cargo infrastructure to ensure seamless airport services and a hassle-free airport experience for our customers. We would also like to thank all our employees who have been part of this remarkable growth story. We look forward to continually providing comprehensive ground and cargo handling services, and implementing the industry’s best practices at the airports we operate in.” 7 12 AISATS COOLPORT, has won the follow- ing awards  Best Cold Chain Warehousing Company” at India Car- go Awards 2017 AISATS HYD has started following green initiatves.  Best Cold Chain Cargo Terminal of the  Convert diesel operated GSE into solar pow- Year at 6th Cold Chain Strategy Summit & ered battery operated equipment to save on carbon footprints  Recycle 18000 paper waste in collabora- tion with ITC 8 11 AISATS Airfreight Terminal has won the following awards  ‘Best Ground Handling Service Provider’ and the ‘Best AISATS BLR has adopted following Technology Air Cargo Service Provider’ at Wings India 2018, the and IT initaitves. Ministry of Civil Aviation’s flagship event  Use of ASRS  \"Best Ground Handler Award” for 2 consecutive years at India Cargo Awards from 2015 to 2016  Use of ETV  “Best Air Cargo Terminal Management Award by Indian  Use of VNA Chamber of Commerce for 6 Consecutive years from 2012 to  IATA e-freight compliance 2017  Warehousing Excellence Awards 2015 - “Warehouse  Cargo Tracking App Initiative of the Year, Warehouse Innovation of the Year &  Warehouse Lighting Solution Company of the year” (Awarded during 9th Express, Logistics & Supply Chain Conclave)  “Excellence in Sustainable Practices - Cargo and Aviation Services” - Awarded at BIAL Pinnacle Awards for two consecutive years in 2014 & 2015

Page 4 | AISATS New Customer AISATS HYD welcomes FLYNAS Flynas started its operations at Rajiv Gandhi International Airport, Hyderabad. AISATS HYD is the proud ground handling partner and welcomed the inaugural flight in the presence of Mr. Yoga Narasimhan, SVP-AISATS HYD and representatives from Flynas and GMR airport, HYD. Awards AISATS HYD receives PCEO award for Innovation Excellence by SATS Singapore AISATS Hyderabad was recognised by SATS Singapore for its innovation and the team received PCEO award for Innovation Excel- lence by Mr. Alexander Charles Hungate, PCEO, SATS, Singapore. The creativity was to convert diesel operated baggage conveyer belt to a battery operated conveyor belt. The objective was to reduce consumable cost, maintenance spare cost, noise levels, fuel consumption and carbon emission. The original towable conveyer belt running on diesel engine used to consume 1.2 litre of diesel an hour and produced 3kgs of car- bon. In the converted version, a diesel engine was replaced with 12 volts DC motor, directly connected to the hydraulic pump which generates hydraulic pressure for up/ down movement of boom and forward/reverse operations of the belt. The battery for the new conveyer belt is charged through solar power using solar panels The staff involved from the maintenance team in this innovation were Mr. Meduri Lakshamana Kumar – Deputy Vice President, Mr. Vidya Singh – Mechanical Supervisor, Mr. Vinoth – Electrical Supervisor and Mr.John Joseph – Electrician Image 1 : From (L-R) Mr. John Joseph, Electrician, AISTAS HYD; Mr. Meduri Lakshamana Kumar, Deputy VP, AISATS HYD; Mr. Alexander Charles Hungate, PCEO, SATS; Mr. Vidya Singh, Mechanical Supervisor, AISATS HYD; Mr. Mike Chew, CEO, AISATS and Mr Yoga Narasimhan, SVP, AISATS HYD. Inage 2: PCEO award for Innovation Excellence by SATS Singapore to AISATS HYD’s maintenance team Image 3 & 4: Solar powered battery operated Conveyor Belt Image 1 Image 2 Image 3 Image 4 Customer Recognition Etihad Airways appreciates AISATS TRV Singapore Airlines appreciates AISATS DEL Etihad Airways’ TRV station received ’Certificate of Singapore Airline’s DEL station achieved 2nd position in SPMS Appreciation, Guest Experience’ for 1st (Station Performance Monitoring System) for FY17/18 in group quarter of 2018 during their regional 2.The performance was evaluated on on-time-performance, conference held in Abu Dhabi. EY thanked passenger feedback and baggage handling. Subsequently AISATS TRV for their efforts and Singapore Airlines appreciated AISATS DEL for their teamwork, contribution. and support.

Page 5 | AISATS Customer Recognition Singapore Airlines announces ‘Service Kuwait Airways appreciates AISTS BLR Excellence Award’ for AISATS DEL staff for its outstanding performance Mr. Bibhash Ghosh, Asst Station Manager, Singapore Airlines Kuwait Airways’ BLR station received ‘Recognition for announced, Mr. Amandeep Singh (Andy), Duty Manager, Outstanding Dedication & Commitment’ for the year 2017, AISATS DEL as the award among all KU stations. The KU team celebrated this winner of 2018 achievement with ‘Regional Vice AISATS BLR. Mr. President – West Ranjith Koshy - KU Asia & Africa APM along with other Service Excellence team members Mr. Award’ for Dinesh Karthik, Mr. “Outstanding Tushar and Mr. Jerin Partner appreciated all efforts Certificate of (Individual)”. Mr Amandeep Excellence of AISATS team for this great achievement. Customer Engagement AISATS BLR organizes IFTAR party AISATS BLR organised a joyful Iftar gathering for all its customer airlines on 01st June 2018. All the airline representatives joined the treat, followed by supper. The event started with a serving of fruits and snacks. Later, the traditional decadent food, loved by all, the Biryani was served. AISATS staff also joined in this ‘break a fast’ event. This was the 4th consecutive year when Iftar party was organised by AISATS BLR. AISATS BLR’s Iftar part has become the most sought after event for our customers. AISATS DEL celebrates Work Anniversaries with Customer Airlines AISATS never forgets to celebrate, appreciate and encourage its relationship with their customers. Keeping this tradition in mind, AISATS DEL celebrated work anniversaries with Air India Express, Asiana Airlines, Air Mauritius, and Jet Airways. Anniversary Celebrations with Air Mauritius Anniversary Celebrations with Jet Airways Anniversary Celebrations with Air India Express Anniversary Celebrations with Asiana Airlines

Page 6 | AISATS AISATS BLR joins 10 years anniversary celebrations of Cathay Pacific Cathay pacific organized 10 years anniversary celebrations of their passenger flights from Bengaluru to Hong Kong. AISATS BLR as their ground handling partner joined the celebrations and congratulated the Cathay Pacific’s team on achieving a milestone. Safety and Security AISATS DEL organizes a safety campaign Safety is our first and most important core value ! A safety campaign was organized at AISATS DEL from the 15th - 18th May 2018. The campaign was inaugurated by Mr Hoa Kai Ee – SVP DEL & IXE in the presence of Mr PP Singh – Head DIAL Safety & Compliance. During the campaign, the safety team observed various turnaround flights. Interactive sessions were conducted with the Ground Support Department (GSD) team on significance of preventive and scheduled maintenance of GSE and with the cargo team on operational safety. Several safety quiz sessions were also conducted for equipment operators. The staff following safe practices and reporting hazards were recognised and provided a token of appreciation. The campaign concluded in the presence of Mr Mohit Saxena – Manager Safety AISATS, Mr Jitender Barmota – Safety Manager, DIAL, Mr Yezdi Cooper, Vice President- Ramp & ACC AISATS, Mr Bhupender Singh Assistant Vice President, Security AISATST and their respective teams. Staff Engagement AISATS DEL organises Long Service Awards 2018 ! Long Service awards are Management’s way of acknowledging and rewarding the exceptional loyalty of an employee while contributing towards service delivery. These awards motivate the employees to do better with more dedication and energy. AISATS DEL organized Long Service Awards on 25th April 2018 and felicitated approx. 471 employees who have completed 5 years of work tenure with AISATS with token of appreciation. Mr Mike Chew, Chief Executive Officer, appreciated all the employees for their dedication and hard work. Mr. Hoa Kai Ee, Senior Vice President – AISATS DEL & IXE, congratulated & thanked each and every awardee on completing 5 years with AISATS.

Page 7 | AISATS Staff Engagement AISATS DEL celebrates AISATS Got Talent - Season III AISATS DEL organized ‘AISATS Got Talent- Season 3’ on 11th April 2018. Employees from various departments such as Passenger Services, Baggage Services, Cargo, Ramp and Corporate participated in the much awaited event. Mr Valerian Ferreira, Head-Human Resources, Admin & Procurement graced the event along with Mr. Hoa Kai Ee, SVP-DEL & IXE and Mr Kokchoy Liau (then) Vice President Airport Services and awarded the trophies to the winners. st nd 2 Winner: Mr. Bibarsha Mushahari, 1 Runner Up: Mr Ravi Kumar , Runner Up: Mr. Ankur Johnson Customer Airlines SQ Pool Pax FDC AI Pax AI AISATS BLR celebrates 10 years of excellence at Kempegowda Airport AISATS BLR completed 10 years of ground and cargo handling operations at Kempegowda International Airport. As part of the 10 year celebrations, cake cutting ceremonies were organized within all the departments, on 24th May 2018. The staff who completed their 10 years journey with the company shared their experiences and expressed their gratitude, during the gathering. AISATS BLR is the only airport service company at Kempegowda International Airport, that provides ground and cargo handling services, AISATS BLR serves seventeen international and five domestic airlines. Since it’s inception, AISATS BLR, has handled 125,867 flights and 1,094,284 tonnes of cargo. Apart from providing services to scheduled passenger and cargo airlines, AISATS BLR also specializes in handling charter flights. AISATS BLR also established India’s first integrated on-airport perishable cargo handling centre, the AISATS COOLPORT, with a capacity to handle 40,000 tons of perishable cargo per annum. AISATS has recently introduced last mile delivery service for mishandled baggage, where AISATS’ in-house baggage delivery team ensures that the mishandled baggage is delivered to passenger’s residence on priority basis. ASIATS BLR participates in the 10 ASIATS BLR celebrates Women Day year celebrations of BIAL When Bangalore International Airport (BIAL) completed 10 AISATS BLR celebrated International Women’s day 2018 with years of its establishment, they have organised a cultural an ‘all-women’ gathering on 8th March 2018. A cake cutting festival named ‘BLR Airport Habba’. AISATS BLR’s staff ceremony was arranged and everyone shared the pride of participated in the events along with other employees from BLR women empowerment at AISATS BLR. airport community. Mr. Solomon from Charter Handling team received the Winner certificate for being part of a Musical band.

Page 8 | AISATS Staff Welfare AISATS organizes health check up camp at DEL, HYD, BLR and BOM Staff Health is of prime importance to AISATS ! AISATS regularly organizes health check-up camps at all it’s BU’s for the benefit of employees and also to promote staff health and fitness among them. At AISATS DEL, HYD and BOM, health check-up camps were organised with the help of Apollo Munich Health Insurance in association with local specialised hospitals such as Venkateshwar Hospital Dwarka in DEL, Citizens Speciality Hospital in HYD and S.L.Raheja Hospital in BOM. Employees from various departments were examined by the respective medical teams of participating hospitals and conducted general tests such as ECG, Random Blood Sugar, Blood Pressure, Body Mass Index, Pulmonary Function Test, Bone Marrow Density and miscellaneous Doctor Consultation. At AISATS BLR, an Eye check-up camp was organised in association with Dr. Agarwal’s Eye Hospital. Qualified optometrists conducted eye screening, computerized eye power check up, manual eye power check up and also gave health talk on eye care. Health Check Up Camp-AISATS DEL Eye Check Up Camp-AISATS BLR Health Check Up Camp-AISATS HYD Health Check Up Camp-AISATS BOM AISATS organises Basic Life Support Training at its BU’s AISATS conducted Basic Life support training programme at its BU’s: DEL,HYD,BLR and BOM to educate employees on quick response to life’s critical emergency situations. The basic life support training aimed at increasing employees swiftness to provide the affected individual with first level of medication which can minimise the possible harm to the life. Basic Life Support Training—AISATS DEL Basic Life Support Training—AISATS BLR Basic Life Support Training—AISATS HYD Basic Life Support Training—AISATS BOM

Page 9 | AISATS Staff Welfare AISATS DEL organises awareness program on Anti Tobacco Day AISATS DEL organized an awareness program on harmful impact of Tobacco on the occasion of Anti-Tobacco day on 31st May 2018. A total of 3 sessions were conducted and all the participating employees were educated on the harmful effects of psychoactive substances and how an addict can reduce or quit the habit of smoking or chewing tobacco. Some of the participants even shared their encouraging personal experiences of quitting tobacco smoking. Staff Encouragement AISATS DEL awards staff for the AISATS BLR appreciates its Star ‘AISATS Staff Idea in Action Award’ Performers AISATS always appreciates and encourages valuable ideas AISATS BLR announced ‘Star Performers’ for the period of Jan which are uselful in bringing productive changes in the – Mar 2018. The committee evaluated all the nominations organisation. before recommending the listed staff for their exceptional performance during the quarter. This year AISATS DEL presented Mr. Virender Kumar from Procurement and store department, the ASIA (AISATS Staff Idea in Action) Award. His idea was to do in-house repairing and maintenance of wheelchairs with the help of available resources which will result in Mr. Sandeepnath T Mr. Kamala K M Sr Mr. Srinivasa L considerable savings. L&D Facilitator Equipment Op Ramp Service Asst. (L-R) Ms Shweta Khanna, Mr. Hoa Kai Ee, Dept: L&D Mr. Valerian Ferreira, Mr. Virendra Kumar Dept:. Ramp Dept: Ramp Special Handling AISATS BLR successfully transits Anacondas via its Air Freight Terminal On 28th April 2018, AISATS BLR received a special import shipment, which arrived on Srilankan Airlines’, carrying two magnificent, 4 year old, green Anacondas, weighing over 30 kgs in total, spanning 6 to 8 ft in length from Colombo. This first-of-a-kind shipment was handled professionally by the import team at AISATS, who are well trained in live animal regulations and respective handling. Necessary permissions were arranged from customs and the team ensured that the shipment was handled safely and delivered in time.

Page 10 | AISATS Compliments for Staff Mr. N Rakesh, AISATS HYD Director General of DRDO appreciates AISATS HYD staff for exemplary service. Mr. Dr G. Satheesh Reddy, Scientific Adviser to Defence Minister, Director General, Missiles and Strategic Systems, Defence Research and Development Organization (DRDO), Ministry of Defence, Government of India shared his sincere appreciation of the professionalism displayed by AISATS officials working at Hyderabad airport. Dr. Satheesh Reddy acknowledged in his words stating, “During my frequent transits through Hyderabad airport, I am assisted by the AISATS officials, Air India staff, GMR guest relations, CISF among many others. I would like to appreciate the services of Mr Rakesh a senior AISATS official who handles the Guest Services and Meet & Assist requests from higher officials of the Govt. of India with great finesse. I have seen him coordinating VIP movements many a time.” “The uncommon elan with which he handles all the last minute changes and coordinates the activity with support of his able associates is highly exceptional. He is able to adapt to the varied situations and is highly resourceful. I compliment and heartily commend his efforts and wish the AISATS team a great time ahead “ ….....By Mr. Dr G. Satheesh Reddy, Scientific Adviser to Defence Minister, Director General, Missiles and Strategic Systems, Defence Research and Development Organisation (DRDO), Ministry of Defence, Government of India. Customer Service team , AISATS TRV Appreciated for successfully selling additional seats “Mr. P.Anilkumar, Airport Manager, Air India Limited congratulated the AISATS team consisting of Ms.Surthy, Ms.Ardra, Ms.Salfiya, and Mr.Sajin for successfully generating additional revenue by selling 8 Air India seats to stranded passengers who faced the problem of overbooking.” ...By Mr. P Anilkumar , Airport Manager , Air India Ltd. Mr. Aitha Ashwanath AISATS HYD Appreciated for handling a misplaced laptop Mr. Aitha Ashwanath received appreciation from Mr. Sabarish Nataraj confirming the safe receipt of his Laptop from Chennai Airport Air India Office. He appreciated the extended service and efforts made in collecting this Laptop from GMR - Hyderabad and delivering it to him at Chennai. .By Mr. Sabarish Nataraj , Air India Passenger Mr. Sabarinath VM, AISATS HYD Appreciated for delivering dedicated Mishandled Baggage Service “I was very close to check in time when I arrived at the airport and was provided absolutely spectacular customer service with prompt processing. I was extremely satisfied with the exceptional customer service provided by Mr Shaik Moulana at the check – in counter. As a frequent international traveller, I believe the service provided by Mr. Moulana in this instance demands commendation and recognition. It stands at par with high quality service at other major airlines. He is doing a phenomenal job with dedication and commitment. “ ...By Mr. Ankit Bhatla, , Passenger, Air India Ms. Aruna AISATS HYD Appreciation for locating lost luggage “I want to express my gratitude and want to thank Ms. Aruna who really took it on herself and made sure I received my lost baggage. The helpline numbers were really helpful in providing the information on the queries i had regarding my baggage and it was delivered at my door step. Thank you Mrs. Aruna for your efforts. A dedicated staff like AISATS are an asset to the organization and a great source of support to passengers like us.” …...By Mr. Muneer Quraishi Passenger, Saudi Arabia Airlines

Page 11 | AISATS Compliments for Staff Mr. Pankaj, Mr. Padmakar, Mr. Bhupinder, AISATS DEL Appreciated for prompt service in baggage handling Singapore Airlines appreciated and thanked the AISATS’ baggage team for their prompt service. On 29th March 2018 there was a BHS (Baggage Handling System) failure on Singapore Airlines flight which resulted in a haphazard at various locations in the baggage make up area. AISATS BMA staff and ramp staff especially Mr. Pankaj, Mr. Padmakar & Mr. Bhupinder went out of their way and , coordinated, traced, scanned and loaded all the baggage rightly in the flight and ensured on time departure of the flight. ....By Pooja Prakash, CSA, Singapore Airlines Ltd Mr. Sunil Dhaiya and Mr. Alam, Aisats DEL AISATS BMA staff appreciated for their excellent work “There were around 100 short connecting bags and these had been connected well in time irrespective of flights arriving late as bags need to be scanned from ATR. I would like to appreciate Mr. Dhaiya and Mr. Alam for their co-ordination and efforts “ ....By Ashish Grover Duty Manager, Jet Airways  Mr. Tarun Kalwadia, Station manager, Vistara, appreciated Mr, Raman, PSM, AISATS DEL for a well organized and well placed team during mock aircraft hijack drill. AISATS BLR Domestic handling Team Appreciated for excellent cargo handling service. “We sincerely appreciate the entire Domestic team who extended all possible support in handling the shipment .The shipment arrived at the warehouse late due late release of the shipment from the manufacturer's unit. The way the team arranged for additional loaders to offload the cargo from the truck and handled the acceptance procedure, is truly commendable. Also, extend my appreciation to the ramp team who ensured that the cargo is uplifted. Thank you for the support. ” ..By Mr. K Karthikeyan , AGM (Cargo Sales) , Air India Ltd AISATS BLR, Passenger Services Appreciated for their excellent performance BIAL and Vistara together recognized Mr. Faisal for his excellent performance at the Vistara check—in counter as he did not lose his cool and kept a smiling face in spite of the chaos and angry passengers . Mr Sampreeth Kotian, Senior Manager – Customer Engagement & Service Quality along with Vistara APM Mr Santhosh Nair handed over the souvenir on behalf of BIAL MD & CEO Mr Hari Marar to Mr Faisal from AISATS BLR Customer Service Team. In Pic (L-R) Mr. Sampreeth, Mr. Faizal, Mr. Santosh Nair.  Ms Pushpa Pandey, Airport Operator BIAL, thanked AISATS BLR ground handling team for the seamless movement and extended support provided during VIP pax handling.  Mr. Puneet Duggal, a Vistara passenger, appreciated Mr. Arafath and Mr. Faizal, AISATS BLR for locating and delivering the spectacles forgotten in the aircraft  Ms. Vibha Chapparike, a Malaysia Airline’s passenger, appreciated Mr. Chandrashekar & Mr. Rahul for their help in arranging aquick visa after an error was detected in their documents.

Page 12 | AISATS Compliments for Staff AISATS BLR Cargo Team Appreciated for successfully loading ‘Helicopter Blade’ shipment “thanked AISATS BLR for the successful loading of ‘Helicopter Blade’ shipment by saying, “Your sincere efforts and hard work is indeed highly appreciated. And a special thanks to Mr.Kumar, Mr.Pradeep, Mr.Narayana, Mr.Sijo Mon, Mr.Vineeth Tom & Mr.Ramesh for your hard work as a team was really fruitful.” ..By Mr. Denny Simon, Sales, Sharaf Cargo Pvt Ltd, Air Mauritius – GSSA AISATS BLR Security Team AISATS Security team appreciated for their excellent support provided “This is a true dedication and enthusiasm delivered by each one of the screeners and excellent support received during the night operations as well. Specially wherein we had a truck which arrived at 0500 hrs and we still managed the connect everything except few pcs of IPF (Which are skidded). appox. 4000 Kgs / 170 Pcs. Without the support and pro-active help from the AISATS we wouldn't have achieved this.” ….By Mr. Raja G Solomon, Ops Management Specialist – FedEx. AISATS BLR COOLPORT Team Appreciated for rendering EK their 2nd highest uplift in a single flight ex-BLR “This is our 2nd highest uplift in a single flight ex-BLR – with excellent co-ordination between AFT and Cool Port. Good flight planning with a Good mix of high dense and volume cargo allowed us to achieve the opportunity of low pax loads where we utilized max ULD positions and payload. Well done! Our previous highest was 38,558kgs in 2016.” ..By Mr. Alphy Lourdu Nathan, Cargo Officer, Emirates SkyCargo,.  Mr. Nielson Toppo, Cargo Manager, Air India also appreciated AISATS COOLPORT team for their positive attitude and to complete the work within few minute and without other delay .  Mr. Sayed Zama, Brand Manager, World Courier, appreciated AISATS COOLPORT team for their help in getting approvals for physical inspection in temperature controlled truck and for smooth handling of perishables. Mr. Arjun , AISATS BLR Appreciated for excellent service rendered Mr. Zubin Bamji, ASM, Cathay Pacific Airways, appreciated and thanked Mr. Arjun for prompt baggage service rendered by him to CX passenger. Mr. Arjun, assisted and coordinated the baggage formalities and returned them safely to the customer. ….By Mr. Zubin Bamji, ASM, Cathay Pacific Airways Mr. D. kandagal, Mr. Chandrasekar, Mr. A.Nayak, Mr. Chirag, AISATS BLR, Ramp Appreciated for excellent job in difficulty time “Would like to say a BIG Thank You to the below staff who were handling the flight today. On Arrivals after offloading 2 Cntrs the PDU in the front hold stopped working. Our Engg team tried to rectify the problem however there was not much that could be done resulting in manual Offloading and Loading of pallets and cntrs. The Below staff did a superb job in offload and loading and actually completed in the same with 15 mins in hand. Please do convey our message to the below Team Members ….By Mr. Victor Denis, Manager on Duty, Cathay Pacific Airways