○2 Which one is sent to the company website? Which one is posted on the job board? Company website: Job board: ○3 It is important to incorporate the cover note with at least two keywords, so the recruiter can find your résumé by searching from the keywords. Find two powerful keywords from each cover note. Job Keywords a b ○4 If you want to apply for a position of “an international purchasing officer” at a Japanese automotive company, what are powerful keywords? Make a list. ○5 You found a job opportunity at Denso International Asia Co., Ltd. The company offers you a chance to apply through the company’s website. Write a cover note in responding to the following position. Available position: DENSO International Asia Co., Ltd. Qualifications: International Purchasing Officer • Thai male / female • Age 22-26 years old • Bachelor's degree or above in Business Administration, Economics or International Business Management • Good interpersonal and negotiation skills, active and innovative • Must have good command of written & spoken English (with minimum TOEIC score of 550) and computer literacy 47
Task 2.1 You want to put your résumé on www.jobsdb.com where recruiters from many companies could find it among the thousands in the résumé board’s database. Think about the field of job that you are interested. Write a cover note that you will post along with your résumé on the job board. Due: _____________________________ Additional information: Save 48
Lesson C: Application Forms What is an application form? When and where do you fill out an application form? Read the passage below and discuss with partners. How to Fill Out a Job Application Picking it up: When you pick up or drop off an application, be prepared for an interview. You never know if they will have a few minutes and are in a hurry to hire someone. Also, dress appropriately because even though you may not get an interview that day, the secretary or person who takes the application may be asked by the interviewer what they thought of you. First impressions are important; you only get one time to make it. Read carefully: Read the entire form carefully. Know what is being asked before filling out the form. Employers may use the application form to judge how well you follow instructions and how careful you may be as an employee. Fill in the blanks: Answer all questions. Fill in the blanks completely, accurately, and truthfully. When something doesn’t apply to you, write N/A for non-applicable. Check your answers for correct spelling, grammar, punctuation, completeness, and accuracy. Ink/Type: Use blue or black ink or type the application. Print clearly. No funky colors. Position: Avoid the word “anything.” Put a specific job down to show you’re not desperate and that you have a goal in mind. Salary expected: Employers may use this question to screen out applicants. It is best to give a salary range or to respond with “negotiable.” Use one of these responses even if you know the wage. This leaves you room to negotiate a higher wage. Personal information: If you don’t have a phone, give a number where messages can be left for you. Education and training: List academic, vocational, and professional education and schools attended. Be prepared to attach copies of certificates or other documents. If you are planning to attend college, write “Plan to attend XYZ College” and when. Work experience: Always list the most recent employer first. Give complete and accurate names, dates, addresses, phone numbers, job titles, dates of employment, etc. Use your resume as a guide. Make sure the information presented in the application agrees with the information in your resume. Explain gaps in your work history. 49
Special job-related skills: Use action verbs to list your special job-related skills, training, licenses, and accomplishments. List the types of equipment/tools that you can use. This will make you stand out from other applicants. The job description can provide clues about important skills. Reason for leaving: Be careful when giving your reason for leaving a previous job. Even if your previous boss was a jerk, you should never be negative. Acceptable answers include: “school conflict,” “conflicting hours,” “better opportunities for advancement,” “lack of work,” “seasonal employment.” References: Most employers will call references, but they also may request a written evaluation by mail. Many employers can only tell dates worked and if they would re- hire you. Therefore, you may want to use teachers, counselors, principals, coaches, ministers, etc. as references. (Do not use relatives.) Be sure to ask for their permission and verify where they can be reached. Provide complete and accurate information about 3 (or more) people who can speak highly of you. Last details: Sign (Don’t print) your name and include the current date. Check carefully that you have completed the application. Once you fill out an application, it is a binding document; any misinformation could be grounds for termination. If you are asked when you can begin work, be sure to allow enough time to give at least two weeks’ notice to your current employer. JOB APPLICATIONS GRADING SCALE Minus 10 points for not using Blue or Black ink, for not printing (except for signature), and for incorrect job order. Minus 1 error for each misspelled word, stray marks, white out, smudges, scratch outs, folded or wrinkled application, leaving areas blank when not appropriate, not filling out information as instructed on “On How to Fill Out a Job Application\" handout, and not following instructions on \"A Practice Application for Employment.\" 50
Work in groups. Read Marie Smith’s job application form. Would you hire this person? How many errors do you think the sample application contains? 51
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Task 2.2 You are applying for a job at one company. You were asked to fill out the applicant form. Complete the application form using the guideline you’ve learned on the previous pages. 53
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Module 4 Job Interviews Learning Goal Students can participate in a job interview using appropriate vocabulary and expressions. Learning Objectives 1. Students can describe the process of job interviews. 2. Students can use appropriate words and expressions describing their abilities. 3. Students can apply job interviewing techniques in their job interviews. Get Started ○1 What words do you think from these pictures? a ce bd a. ………………………………………………………… b. ………………………………………………………… c. ………………………………………………………… d. ………………………………………………………… e. ………………………………………………………… Put the pictures in the correct order. Check with your partners. (1) ……… (2) ……… (3) ……… (4) ……… (5) ……… 56
Lesson A: A job interview Reading for a job interview ○1 Preparation task: Match the definitions (a–f) with the vocabulary (1–6). Vocabulary Definitions 1. …… ID a. a job in a company, for example a marketing manager 2. …… a position or sales assistant 3. …… references b. a short document that shows your experience and 4. …… to reschedule qualifications 5. …… a CV c. letters from people who know you that describe your 6. …… reception abilities d. identification; a document with your name, photo and other personal information e. the place in an office where visitors arrive f. to change the date or time of something Reading text: An invitation to a job interview To: Grace Yang Date: 6 September Subject: Invitation to job interview Dear Grace, Thank you for your application for the position of sales manager. We would like to invite you for an interview at 10 a.m. on Monday 21 September at our offices at The Shard, 32 London Bridge Street, London. You will meet with our head of sales, Susan Park, and the interview will last for about 45 minutes. During this time, you will have the opportunity to find out more about the position and learn more about our company. Please bring your CV and references to the interview. You will also need to show a form of ID at reception to receive a visitor’s pass. Please ask for me as soon as you arrive. If you have any questions or if you wish to reschedule, please call me on 555-1234 or email me by 12 September. I look forward to meeting you. Best regards, Anna Green Human Resources Assistant 57
Circle the best answer. 1. What job did Grace apply for? a. Head of sales b. Sales manager c. Sales assistant d. Human resource assistant 2. When is the job interview? a. 6 September b. 12 September c. 21 September d. 22 September 3. How long will the interview take? a. Under an hour b. Just over an hour c. Over two hours d. A day 4. What does Grace need to bring to the interview? a. Her CV b. Her references c. Her ID d. All of the above 5. Who should Grace ask for at reception? a. The reception manager b. Susan Park c. Anna Green d. Grace Yang 6. What can Grace do if she wants to change the interview date? a. Go to the reception on 12 September b. Call Anna Green on 10 September c. Email Anna Green on 15 September d. Meet Susan Park for a coffee on 21 September Complete the sentences with words from the box. sales last pass resources invite Shard 1. The main purpose of the email is to …………… Grace for a job interview. 2. The interview will be at their offices at The……………. 3. Susan Park is their head of ……………. 4. Anna Green is their human …………… assistant. 5. The job interview will …………… for about 45 minutes. 6. Grace needs to show her ID to receive a visitor’s ……………. Discussion: How can you prepare for a job interview? 58
Listening for a job interview Watch the video. Look at the pictures in the Get Started. Did you put the picture in the correct order? …… application form …… interview …… newspaper/advert …… they shake hands …… résumé Look at sentences 1-7 in the table below. Write TRUE or FALSE in the boxes below. 1. She emailed her application form and CV. TRUE or FALSE 2. She got a telephone call to invite her for an FALSE. She sent everything in the interview. post. 3. She wanted to look clean, tidy and stylish for the interview. 4. She wanted the people at the interview to have a good opinion of her. 5. They asked her about the things she can do well. 6. She had to do some writing (e.g. forms) at the interview. 7. She is not excited about hearing from the interviewers in the future. 59
Read the transcript of the video called – ‘A job interview’. 1 A few weeks ago, I saw an advert in a newspaper for a job I 2 really wanted. I filled out the application form, wrote my CV 3 and sent everything off in the post. A few days later I 4 received an email to invite me for an interview. I was so 5 excited, but very nervous. 6 I wanted to look really smart for the interview. I wore a 7 smart suit with a white shirt and my shiny, red shoes. I 8 wanted to make a good impression. At the interview they 9 asked me lots of questions. They asked me about my 10 previous work experience and skills that I've got for the 11 job. I also had to fill out some paperwork. I was well-prepared, 12 so I think it went well. Afterwards, the 13 interviewers shook my hand and said, “We’ll be in touch.” I 14 am looking forward to hearing from them! 60
Complete the table below with words and phrases from . Words and phrases which mean the same (words in bold) 1. next 2. ready for the situation 3. jacket and trousers/ skirt 4. worried 5. contact you 6. past jobs 7. completed 8. a notice/ announcement 9. Curriculum Vitae Write down the past tense of the verbs provided – you can find all the answers in the transcript on . Infinitive Past simple 1. want 2. fill out 3. write 4. send 5. receive 6. wear 7. ask 8. have to 9. go 10. shake hands A Work with a partner to write a short story using all 10 verbs. Use the past simple tense. 61
Conversation at a job interview - Write the words in the correct order to make sentences or questions someone could ask you in a job interview. a. nice/ Good afternoon,/ to/ you./ meet/ ……………………………………………………………………………………………………………… b. in touch./ Thank you/ We’ll be/ for coming today. ……………………………………………………………………………………………………………… c. got/ any questions?/ Have you ……………………………………………………………………………………………………………… d. your/ tell us/ you/ previous work experience, /Can/ about/ please. ……………………………………………………………………………………………………………… e. in a team?/ you/ Do / work well ……………………………………………………………………………………………………………… f. start?/ could/ When / you ……………………………………………………………………………………………………………… g. this job?/ you want/ Why/ do ……………………………………………………………………………………………………………… h. a few questions./ would/ to ask/ We/ you/ like ……………………………………………………………………………………………………………… i. have you got/ help you/ What skills/ that/ in this job?/ would ……………………………………………………………………………………………………………… j. £10.50 per hour/ Sundays. / and work / Wednesdays to / You'll get ……………………………………………………………………………………………………………… 62
Complete the job interview conversation. Write the interviewer's questions from (a-i) in the correct places. Interviewer: Good afternoon, nice to meet you. Interviewee: Hello. Nice to meet you, too. Interviewer: ................................................................................................................................ Interviewee: Ok, great. I’ll do my best to answer them. Interviewer: ................................................................................................................................ Interviewee: Yes, of course. I am unemployed at the moment, but my last job was at a supermarket. I worked there for 18 months. Before that, I worked as a cleaner at a school. Interviewer: ................................................................................................................................ Interviewee: I’m very organised and always on time. I have good people skills and I am polite. I can cook and I have a certificate in food safety. Interviewer: ................................................................................................................................ Interviewee: I would like the job because this is a good organisation to work for. I like meeting people and talking to customers. Also, I can work at lunch times and in the evenings – the hours are good for me. Interviewer: ................................................................................................................................ Interviewee: Yes. I like working together with other people. Interviewer: ................................................................................................................................ Interviewee: Straight away! Interviewer: ................................................................................................................................ Interviewee: Yes. How much will I get paid per hour? Which days will I have to work? Interviewer: ................................................................................................................................ Interviewee: Thank you very much. I look forward to hearing from you. Interviewer: ................................................................................................................................ 63
Lesson B: A job interview Interviewer Questions There are four main areas to be asked about: - work history - personality - suitability for the company and the specific job - goals and ambitions ○1 Listen to the conversation. Masha Khan is attending an interview for a sales position. How many questions does he answer the interviewers? ○2 There are four main areas of interview questions. Write them alongside the corresponding questions from the interview. - work history - personality - suitability for company and role - goals and ambitions To find out about Questions from dialogue the candidate’s: What are your weaknesses, would you say? What are your goals for the next five years? What do you feel has been your biggest achievement to date? Why would you like to leave your current job? What do you know about our company? What makes you suitable for this job, do you think? What is good customer service, in you view? ○3 Complete each sentence with a word from the box. challenges rewarding see current yourself independently hire situation greatest right 1 Why should I you for this job? 2 Do you prefer to work or as part of a team? 3 Tell me a bit about . 4 Tell me about a where you worked well under pressure. 5 What are your strengths and weaknesses? 6 What has been most about your current job? 7 What major have you faced in your current role? How have you handle them? 8 What’s your salary? 9 Where do you yourself in five years? 10 Why do you think that you’re for this job? 64
○4 Complete the conversation with questions from ○2 and ○3 . In places, more than one answer may be correct. Mary: (1) Yainnis: Well, I think that I’d be suitable for the position because I’ve had lots of relevant experience in my previous roles. Also, I think I’d be a good fit for the company. M: (2) Y: Quite a bit. I know that it’s the second largest company in the country and that you employ over 500 staff. M: That’s right. Now, tell me a bit about yourself. (3) Y: Hmm, interesting question. Well, I’m very hard working and incredibly creative, as you can see from my portfolio. But, on the downside, I’m also a bit perfectionist, so I find it hard to let go of a project sometimes. But I’m working on that! M: OK. And (4) Y: That would have to be when an advertisement that my team developed was nominated for Best Local Ad of the Year. It was great to get some acknowledgement for all our hard work. M: Uh-huh. (5) Y: Well, I’ve enjoyed working for a small company and learned a lot, but I’d really like the opportunities that are offered by working for a large company, for example, the chance to pitch to big clients. M: Right, so (6) Y: I’d like to be working as a senior advertising executive with a number of great campaigns under my belt. ○5 Listen to the conversation to check your answers. Remember that in places, more than one answers may be correct. Then practice with your friend. (This part is adapted from: Schofield & Osborn, 2011, p.68-75) 65
The Successful Interviewer Candidate When you answer: Answer questions fully. Avoid very short answers. Be sure about the details in your résumé, and be prepared to talk about your achievement and experience in dept. Research the background of the company or organization. Listen carefully to the questions you are asked. Answer them with relevant information ○1 Listen to Karl Everett from Bergerbild interviewing people for different positions in the European sales team. Answer these questions about the five candidates. Candidate Would you hire Why / Why not? 1 this candidate? ( ) Yes ( ) No 2 ( ) Yes ( ) No 3 ( ) Yes ( ) No 4 ( ) Yes ( ) No 5 ( ) Yes ( ) No 66
○2 Match the interview questions with the appropriate strategies to answer them. 1 So, could you tell me about A Always answer this question with a ‘yes’ yourself? …… and back it up with examples of times where you have demonstrated your ability to work as part of a team. 2 Why do you want this job?… B Answer by emphasizing the positive aspects of your character that other people may be noticed. 3 How would your colleagues C Answer to show that you are ambitious describe you? …… but not overly ambitious. Make sure that your answer implies that you envisage that you will still be working for the target company five years from now. 4 How do you cope with D Answer with care. If you say you have no working under pressure? ….. weaknesses, then you are clearly lying. But, don’t choose anything too serious that will make the interviewer lose interest in you. Instead, mention a small weakness, relevant to your work, which you are trying to improve. 5 What is your greatest E Don’t give your life story. Simply give strength? …… relevant facts relating to your education and work experience. 6 What’s your greatest F Explain how the target position relates to weakness? …… your own experience, personality, and goals. 7 Are you a team player? …… G Make sure that you choose a strength that is relevant to a work situation. 8 Where do you see yourself H Emphasize the positive aspects of your in five years’ time? …… character that might emerge in a pressurized situation. ○3 Listen to the audio. Decide in each case which candidate gives the most appropriate response to the question. question 1 candidate 1 candidate 2 question 2 candidate 1 candidate 2 question 3 candidate 1 candidate 2 question 4 candidate 1 candidate 2 question 5 candidate 1 candidate 2 question 6 candidate 1 candidate 2 question 7 candidate 1 candidate 2 question 8 candidate 1 candidate 2 67
○4 Think of your own line of work and the kind of interview you might attend. Answer the following questions. 1 Q: So, could you tell me about yourself? A: 2 Q: And why do you want this job? A: 3 Q: How would your colleagues describe you? A: 4 Q: How do you cope with working under pressure? A: 5 Q: What is your greatest strength? A: 6 Q: What’s your greatest weakness? A: 7 Q: Are you a team player? A: 8 Q: And where do you see yourself in five years’ time? A: ○5 Practice asking and answering questions with your partner. (This part is adapted from: Schofield & Osborn, 2011, p.68-75) 68
Lesson C: The S.T.A.R. Technique THE S.T.A.R. TECHNIQUE FOR ANSWERING INTERVIEW QUESTIONS The S.T.A.R. technique is regarded as an objective, professional way to evaluate whether the skills, qualities and experiences candidates have, are a fit for the position on offer. It is therefore a common interviewing technique used by many Australian employers. Preparing your students to respond to interview questions following the S.T.A.R. structure will ensure their answers showcase their abilities in the context of the job they are applying for – placing them ahead of the competition. What is the S.T.A.R. interview technique? The S.T.A.R. technique is a structured method of responding to interview questions using these three steps: 1. Describing a Situation and/or Task 2. Describing the Action taken 3. Describing Results achieved Situation or Task Describe the situation that you were in and/ or the task/s that you needed to accomplish. You must describe a specific event or situation. Be sure to give enough details to ensure understanding. The situation can be taken from a previous job, from a volunteer experience, or any other event that addresses the question type. Action you took Describe the action you took. Be sure to keep the focus on you. Even if you are discussing a group project or effort, describe what you did -- not the efforts of the team. Results you achieved Describe the positive outcome you achieved. What happened? How did the event end? What did you accomplish? What did you learn? Sample questions and answers using the S.T.A.R. technique Question: Describe a time when you had to work in a team Answer following the S.T.A.R. technique: Situation/Task: (Describe the situation you were involved in or the task you had to achieve) When I worked in the hardware store we were often understaffed when people were on leave etc. One week when we had three people away, the remaining team members were responsible for packing away two palettes of paint before midday, while still performing customer service and other duties. 69
Action: (Describe specifically what you had to do). I nominated to clean the floor first thing, before things got busy, and started unpacking the palettes straight away after that. I managed to get nearly all of the palettes unloaded before the 10:00 am crowds, so I was able to help on the registers knowing we had plenty of time to finish with the palettes. The last few paint tins were unpacked by 11:00 am – well before people started going for their lunch breaks. Result: (Share the positive impact and outcome of your actions). I managed to get the floor cleaned and to pack away most of the paint tins, leaving the rest of the team to deal with walk-in customers. The manager was really happy because everything got done, despite us being several team members down. Question: Describe a time when you’ve had to overcome a challenge Answer following the S.T.A.R. technique: Situation/Task: I was asked by a customer for a type of paint sample I couldn’t find on the shelves. Action: I made sure that I was clear about what the customer wanted by asking her more questions. Once I realized that she couldn’t help me any further I looked on our computer for more information and was able to discover the samples were of a type we’d never stocked before but that we had some on a trial order that was due to arrive the next day. I was able to inform the customer of this, and was also able to add her order to our requisition. Result: The customer was pleased she could receive her paint the next day and the manager was glad to get the extra order for the new stock. ○1 Answer the interview questions following the S.T.A.R. technique. (1) What has been your biggest achievement to date? Situation/Task: ……………………………………………………… ………………………………………………………………………… ………………………………………………………………………… Action: ………………………………………………………………… ………………………………………………………………………… ………………………………………………………………………… ………………………………………………………………………… ………………………………………………………………………… Result: ………………………………………………………………… ………………………………………………………………………… ………………………………………………………………………… 70
(2) What are your greatest strengths and weaknesses? Situation/Task: ……………………………………………………… ………………………………………………………………………… ………………………………………………………………………… Action: ………………………………………………………………… ………………………………………………………………………… ………………………………………………………………………… ………………………………………………………………………… ………………………………………………………………………… Result: ………………………………………………………………… ………………………………………………………………………… ………………………………………………………………………… (3) Tell me about a situation where you worked well under pressure. Situation/Task: ……………………………………………………… ………………………………………………………………………… ………………………………………………………………………… Action: ………………………………………………………………… ………………………………………………………………………… ………………………………………………………………………… ………………………………………………………………………… ………………………………………………………………………… Result: ………………………………………………………………… ………………………………………………………………………… ………………………………………………………………………… (4) What major challenges have you faced in your current role? Situation/Task: ……………………………………………………… ………………………………………………………………………… ………………………………………………………………………… Action: ………………………………………………………………… ………………………………………………………………………… ………………………………………………………………………… ………………………………………………………………………… ………………………………………………………………………… Result: ………………………………………………………………… ………………………………………………………………………… ………………………………………………………………………… Share your answers to class and practice with your partner. 71
Appendix A Online Job Advertisement 1. Media & Advertising 1.1 Assistant Corporate Brand Manager (JobsDB.Com) 1.2 Google AdWords Specialist (Workventure.Com) 1.3 Content Creator / Copywriter (Jobtopgun.Com) 2. Engineering 2.1 Manufacturing Engineer (JobsDB.Com) 2.2 Performance Engineer (Workventure.Com) 2.3 Mechanical Engineer & Project Engineer (Jobtopgun.Com) 3. Informatics 3.1 Programmer (JobsDB.Com) 3.2 Web & Graphic Designer (Workventure.Com) 3.3 Data Scientist (Jobtopgun.Com) 72
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Appendix B Rubrics B1 Resume Rubric B2 Cover Letter Rubric B3 Final Project Rubric (Multi Media) 92
B1. Resume Rubric Name: ________________________________________________________ Reviewer: __________ Date: Please indicate the target for this resume: ____________________________ ______________ (e.g. career field, specific internship/job posting, graduate program, etc.) B2. Cover Letter Rubric 93
4 32 1 4 32 1 4 32 1 4 32 1 94
B3. Final Project Rubric (Multi Media) CATEGORY 4 3 2 1 A. Content Covers topic in- Includes essential Includes essential Content is minimal B. Organization depth with details knowledge about information about OR there are and examples. the topic. Subject the topic but there several factual C. Presentation Subject knowledge knowledge appears are 1-2 factual errors. D. Attractiveness is excellent. to be good. errors. Comments : Content is well Uses headings or Content is logically There was no clear organized using bulleted lists to organized for the or logical headings or organize, but the most part. organizational bulleted lists to overall structure, just lots group related organization of Delivery not of facts. material. topics appears smooth, but able flawed. to maintain Delivery not Well-rehearsed Rehearsed with interest of the smooth and with smooth fairly smooth audience most of audience attention delivery that holds delivery that holds the time. often lost. audience audience attention Makes good use of attention. most of the time. font, color, Use of font, color, graphics, effects, graphics, effects Makes excellent etc. to enhance to etc. but these use of font, color, presentation. often distract from graphics, effects, the presentation etc. to enhance the content. presentation. 95
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