Passion To Delight - Issue 27

Along with the Passion to Delight WHAT IS S G S T ?tand reet mile hankBegins With ME programme, SATSGateway also introduced a new Demonstrations on the 4 simple steps below:service protocol – SGST (Stand GreetSmile Thank). The main focus of this STANDcampaign is to create awareness,encourage and enforce an enhanced to receiveService Culture. It motivates our passengerfrontline staff to consistently serve with bothpassengers with the highest standard handsin mind. outstretchedSince its roll-out in April 2016, we have GREETreceived great results in seeing moresmiles in the airport terminal! with sincerityStaff with Outstanding Service Leveland displaying their passion to delight,will receive 1 SGST sticker pasted onthe SGST card.                     Staff will receive $15 NTUC voucher Deliverwhen they have accumulated 30 SGST a warmstickers as a reward for their constantefforts to attain the highest standard SMILEservice level. Stand toLet’s work together to inculcate Passion confirmto Delight Begins With ME and sustain details onour service excellence culture! boarding pass and THANK passengers

SATS welcomes the following new customers into its network! AIRLINE JV. STATIONAIRASIA BERHAD, THAI AIRASIA, INDONESIA AIRASIA SATS (GH), SIN SATS (GH & CAT), SIN SILK WAY WEST AIRLINES SATS (GH), SIN CHONGQING AIRLINES SATS (GH & CAT), SIN FIJI AIRWAYS SATS (GH & CAT), SIN WEST AIR AAT, HKG SIAM AIR EGSC, TPE PMAD, CGK PALAU PACIFIC AIRWAYS PT JAS, BPN CHINA SOUTHERN AIRLINES PT JAS, DPS PT JAS, DPS SILKAIR TFK, NRT NAM AIR TFK, NRT SRIWIJAYA TFK, NRT ASIA ATLANTIC AIRLINES SHENZHEN AIRLINES SICHUAN AIRLINES AIRLINE JV. STATION ASIANA AIRLINES AAT, HKG AAT, HKG TIGERAIR PEK, BAIK TURKISH AIRLINES PMAD, CGK ETIHAD AIRWAYS PMAD, CGK TURKISH AIRLINES TFK, NRT TFK, NRT ALITALIA TFK, NRT MEGA MALDIVES TFK, NRT POLAR AIR CARGO SCANDINAVIAN AIR SYSTEM TFK, NRT, HND CHINA EASTERN AIRLINES + SHANGHAI AIRLINES TFK, NRT, HNDCHINA SOUTHERN AIRLINES

New Joint Venture Partners This strategic partnership with Oman Air will enhance connectivity for our cargo customers across Asia and strengthen Oman’s position as a transit hub. We also see opportunities to develop cold-chain handling capabilities and promote carriage of premium and temperature-controlled airfreight for Oman Air and other airlines. ~ Alex Hungate, SATS’ President and Chief Executive Officer

Creating Milestones 1 Mr. Bob Chi, Senior Vice President Sales & Marketing, giving an overview of today’s competitive landscape across the SATS Group 2 Mr. Wong Cheemeng, Senior Vice President Cargo Services, covering the topic on Safety 3 Mr. Nazri Othman, Senior Vice President Passenger Services, covering the topic on Services

Creating Milestone

Unlocking Achievements

Unlocking Achievements 1 23 4 512

SATS wins “Best FROM LEFT: Mr. Bob Chi, SATS Senior Vice President Sales & Marketing, Mr. Wong Chee Meng, SATS Senior ViceCooperation Award, President, Cargo Services, Mr. Yacoob Piperdi, SATS Executive Vice President, Gateway Services and Mr. Marco Sperling,Asia Pacific” in LH Cargo Head of Operations.Cargo Handling fromLufthansa CargoAt SATS, we strive to createunforgettable experiences for allour customers. Our SATS Team hasonce again made us proud by beingawarded the “Best Cooperation Award”in Asia Pacific by Lufthansa Cargo. On17 March 2016, Lufthansa Cargo heldits first “Supplier Awards” ceremonyin Berlin, honouring service partnersaround the world and recognising themfor their excellent service standards.

Unlocking Achievements EXCELLENCE I give only my best.You can count on me.

Unlocking AchievementsSATS – Singapore (SIN)conferred “OutstandingGround HandlingPartner 2015” by ChinaSouthern Airlines (CZ)In January 2016, CZ completed the • SATS team with Ms. Christine Law, CZ-SIN Station Manager EXCELLENCE2015 annual appraisal on its ground I give only my best.handling agents. The appraisal consists SATS is proud to be one of the 10 GHAs to be awardedof a review on GHAs’ performance CZ’s “Outstanding Ground Handling Partner 2015”. You can count on me.in operation quality, safety services,passenger satisfaction, cooperativerelationship and other key aspects.Among the 120 GHAs reviewed, the top6 domestic GHAs and top 10 overseasGHAs were awarded “OutstandingGround Handling Partner 2015”.SAFETY & SECURITYI ensure that we are safe and secure. You can count on me. 1 2 3

Unlocking Achievements

Unlocking Achievements

Building Bonds

For any feedback or enquiries, please contact Ms Yuki Chan (+65-6541-8035, [email protected]). Passion To Delight is for the private and general information only of our clients and partners. SATS Ltd. and its group of companies (“SATS”) make no representation or warranty as to the accuracy, adequacy, completeness or reliability of the contents. SATS expressly disclaims anyliability whatsoever for any loss or damages howsoever caused arising from or in connection with the use or reliance of the whole or any part of the contents in any form whatsoever. SATS Ltd. 20 Airport Boulevard, SATS Inflight Catering Centre 1, Singapore 819659 • www.sats.com.sg