FACET_Student Guide_web

FACETA Student’s guide to

We focus on ability not disability 2

A welcome from CEO Linda Ingram We hope that you will find courses and activities that will be of interest. At FACET we combine education, life skills and fun to help meet all outcomes. We look forward to welcoming you for your first visit to FACET. FACET offers all of our students a comfortable environment in which to explore new ideas and develop skills either through our activity sessions or accredited training courses. Linda Ingram CEO 3

Our Students FACET aims to We will do this by We have approximately 120 students attending our offer fair access to quality day creating a safe, friendly and stimulating environment training facility each week, all of whom are adults with varying learning disabilities living in the Fenland opportunities for people with learning where people can socialise and interact with peers if they area. disabilities wish Some of our students also have physical disabilities, or suffer sensory impairment, mental health support and the possibility to include ensuring that everyone has own personalised timetable, problems, various forms of autism or head injury victims. carers in our work the student has worked in helping design this timetable to Our aim is to help them reach their full potential in most help meet their individual needs. This ensures the life and to live comfortably and productively within students FACET experience is unique to you and based on the community. your identified needs and wishes encourage people who use our providing a range of group, individual, centre and services and those important to them community-based activities in which you can choose to to be involved in planning and service participate delivery improve the quality of life of people offering opportunities for you to maintain and enhance with learning disabilities and help them to your independence and life skills make use of community-based activities and opportunities provide a high level of personal and having senior managerial staff attended reviews and emotional support according to individual planning meetings with you to ensure you are happy with needs the activities you access 4

So, what can we offer? We want to make things as easy and stress free as possible right from day 1 of transitioning to FACET as a new student & we think the key to this is consistency. Therefore, the full process from the very first phone call of enquiry, through to guided tours of the building for both families and the student themself is conducted by the registered manager. This consistency and working with one familiar face throughout works wonders to help a seamless and easy to settle in way of life to joining us at FACET. We provide over 30 different programmes every day of the week, Monday – Friday. This document includes just a sample of the range of programmes on offer. We support our students to take part in community-based activities such as sport and leisure or local drama groups etc. We help everyone lead healthier proactive lifestyles Supporting our students to take part in work-based activities through our 2 charity shops, our onsite garden centre and fully-equipped woodwork shop and major organisations. We help our students undertake voluntary work in the local community, from small independent retailers through to work partnership program with TESCO. We are also proud members of the Breaking Barriers to Employment Programme in partnership with the Big Lottery Project. We help our students to live independently and reach their highest potential whether they live at home or within supported living. 5

What we can offer... 5* Hygiene Horticulture FACET is proud that we are able to offer our new Gateway qualification in a top standard kitchen too! Our kitchens have been awarded the highest possible 5 Our nursery is equipped to commercial standards, students can gain practical stars for 3 successive years by the food standard agency for food hygiene. experience in all the processes involved with growing/selling plants, as well as on-site landscaping work. We produce bedding plants, shrubs and perennials Arts & Crafts etc. We sell our plants to members of the local public through our main site and our charity shop, so please come and see us. Our Art room is full of life, colours and creates an amazing atmosphere that needs to be seen to be believed! Within this spacious, naturally light and airy Retail room student can explore their creative side and senses whilst learning new skills and techniques. Here our students produce paintings, greeting cards, FACET has its own mini empire of charity shops with ‘FACET Homes and Gardens’ mosaics, encaustic art and even jewellery some of which is sold in our shop, on the High Street in March town centre. Most recently we have also added a at craft fairs and on our open days. Many of these products are made from fantastic shop in Whittlesey too. Within these shops students work alongside recycled materials. our staff team learning the necessary skills needed to work within a retail environment. Having such facilities available to us really makes us stand out from Life Skills the others and enables our students to take in our registered qualifications in retail and employability offering them a great chance to showcase their progress We understand not all skills are learnt in a classroom so we endeavour to in a real-life work situation. We take donated goods, complete house clearances, provide a range of training that is learnt out in the community by working with sell our own products and provide a furniture and collection service. the many fabulous organisations which support us as partners. This help allows FACET students to live more independently by working on money skills, washing, Catering & Baking Club cooking, personal care and presentation and how to understand relationships both professional and personal. At FACET we have not one but two large training kitchens where our students Break times at FACET are equally useful as our 2 large halls help encourage develop the skills necessary to increase their levels of independence, alongside friendships and build up long lasting meaningful social relationships. With preparing and providing healthy tuck-shop snacks and making hot lunches for snacks available to buy and social spaces inside and out there’s something for many of our staff and students. At a different level we offer a baking club, which everyone’s social needs and tastes. can help enhance students’ independent living skills, help them feel part of a team or serve as a real beginner’s guide to finding your way around a kitchen. 6

Literacy & Numeracy Sports & Leisure Upon arrival at FACET, we take the time to ensure students are offered Competitive or just for fun? You can take your pick at FACET. Take part in the appropriate sessions suited to the individuals’ abilities. This allows us to excitement and competition of being part of the “Par Ability League” throughout complete an individual learning plan based around their goals, hopes and the football season pitting your skills against other teams across Cambridgeshire, interests. By taking this approach the student receives the most suitable scheme or have fun and fitness with our wide range of sports equipment. Multi-sports of work to help them progress. Some of the work is done using our state-of-the- sessions take place both inside and outside at FACET, as well as being offered the art SMART Board, allowing people of any ability to take part in the sessions and chance to part in many community golf and fun sports days throughout the year. learn in an interactive and fun way. We also have a healthy walks group once a week during the summer which visits a range of locations. Information Technology Community Projects Technology is the future! which is why at FACET we ensure our IT suit is always up and running. Our computers are equipped with a wide range of specially From rejuvenating eyesore areas in the local community with our gardening adapted programmes to suit the most precise needs of our students. Recently squad to singing at care homes and Christmas light switch on FACET does it all. we have brought in a twist on our traditional IT sessions by introducing an Ebay At FACET we are real believers in community spirit and definitely don’t go with class, in this exciting session students are able to pick products from our charity the flow when it comes to being a charity as we like to give back too. FACET is shops, market, photograph and help in the selling of these products. This is a really recognisable organisation in the local area and because of this we get another great opportunity for FACET students to develop skills to help achieve tasked with some really fun, really challenging community real life working situation. projects which leaves everyone smiling. The expressive arts Sensory Room We run weekly music and drama sessions, which have proved incredibly popular. At FACET we are lucky enough to have a purpose-built sensory room to use They provide a fantastic window for self-expression for our students. We often ourselves or hire out for private sessions. This space provides one of the most stage productions for parents and carers as well as taking some shows out to the professional sensory resources in the Fenland area. local community to schools and residential homes. Having such a high-quality resource at our disposal everyday allows us to work with groups or individuals who have physical/sensory impairments, behaviour therapy and much more. 7

Accredited Courses The Key is Providing and Training Real Meaningful Work FACET is so proud to be able to offer Gateway Qualifications accredited courses in Retail, Employability and Catering Skills at Entry Level through to Level 1. These give students the opportunity to develop various skills and confidence which will help them on the path to finding paid or voluntary work. This really sets us apart and ensures we are offering the very best educational opportunities to our students at the most appropriate level possible. 8

Building Better Opportunities Project BBO runs three days a week – Wednesday, Thursday and Friday It is FREE to anyone who is economically, socially and educationally disadvantaged Individuals are supported in a person-centred way We support individuals to learn new skills including IT skills, applying for bus passes, travel training using community facilities plus many others – please contact FACET for more information Building Better Opportunities is funded by: 9

FACET in town In November 2020, following successful funding applications we were able to repurpose one of our March Shops and adjoining offices into a new and exciting centre for FACET students. 10

Our Partners…. Over the years FACET has forged many great partnerships offering things such as work placements to support with events held at FACET. TESCO and SpecSavers have helped our students achieve work experience, leading to real full-time employment. In the past we have been proud to be Sainsburys local charity of the year and appeared on several radio shows as we began to expand. These partnerships are vital to the promotion of the work we do at FACET and we are truly grateful to our friends at all of these fantastic organisations which help us achieve so much. FACET also looks forward to working with Morrison construction over the next few years as our students begin work placements with them during the on-going development of the A47 road. Coming together is a beginning. Keeping together is progress. Working together is success Henry Ford 11

Meet the FACET Staff Kris Harrold Jane Turner General Manager Assistant General Manager Level 5 Diploma in Leadership fir Health & Social Care & Children’s And Young People’s Level 5 Diploma in Education and Training Certificate of Higher Education in Charity and Services – Adults Management Social Enterprise Management (Distinction) Kris joined FACET back in 2015 and is vastly experienced both within the Jane has been with us of FACET since way back in 2007 and has been a education of adults with learning difficulties & the care industry having huge part of seeing us grow from just a handful of students back then right spent many years within a learning disability school before managing through to the fabulous number of students we have through the door today. within a residential care setting. This really helps to give a perfect balance Jane has worked a school before joining team FACET and hasn’t looked back and knowledge of what’s really important to the FACET students and how since, moving through the FACET ranks over the years Jane now keeps the best to make things happen. Kris is pictured here receiving the Markle 3rd financial and businessy side of things in tip top shape as well as having a sector Award in the category of “Leading Change Adding Value Award for teaching qualification of her own to boot too. Compassion” presented by Dame Esther Rantzen 12

Meet the FACET team Jo Coles & James Erbe Karen Neilson Health, Safety & Facilities Assistant Registered Manager Managers Care & Education Institute of Occupational Safety and Health Managing Safely Qualification Level 4 Certificate in Education & Training FACET doesn’t have its fantastic reputation for being a safe place to learn for nothing. With James around making sure everything’s in tip top condition Jo and Karen make sure our days at FACET are well organised, sessions and safe, the FACET students can work not only in the building but in our are running smoothly and everyone’s happy. The real eyes and ears of the wonderful on-site Garden Centre, or in our gorgeous outdoor learning building these are the guys to see for those timetable tweaks or just to let spaces. know if anything needs changing for you either in your FACET time or if things change at home. Karen uses her teaching qualification to take care of the James’s Green fingered skills are put to the test with our vast array of educational side of the FACET sessions whilst Jo is an expert in all things on beautiful flowers and plants which he helps our staff and students maintain the care side of things. A real team that keeps FACET going with a huge smile. all year around. With a smile and a nothings impossible outlook on things James is a real favourite with the FACET students. 13

Our Jayne Sally Tray Wonderful Aimee Matt Steph Care & Support Staff 14

Care & Support Team Harley Alex Tom Linda Gary Paula Neil 15

Our Building Better Richard Helen Opportunities Project Staff The Staff Megan Andrew Zoey at FACET in Town Facet in town, is our exciting new second location based in March allowing us to continue to grow and help develop more students in a smaller location. 16

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What we Think about FACET... I like working I enjoy all the Everyone is really The wide range with my friends and different lessons like friendly, they help me of activities is really the friendly staff. cooking, drama and learn so much. enjoyable and helps woodwork. build life skills. Ashlee Marie Callum Kristy 18

How to tell us if something’s not right at FACET Is it all right to complain? If you tell someone What happens to your YES you are not happy complaints form? Why? and want something You have rights changed, this is a COMPLAINT ● Your form or letter is read by the complaints department If you say how things ● Someone will come to talk to you to could improve, this is a explain what happens when you make a complaint COMMENT ● You will have a reply within 10 days. It may take a little longer to sort out your problem OR ● You should tell us if you are still not ● We want you to tell us what you think happy and your complaint will be ● We will listen to you looked into further. A full report will be ● You can ask someone to help you tell us If you tell someone you sent to you within 25 days ● You will not get into trouble for telling are happy and things us what you think are good, this is a ● If you tell us you are still not happy the 1 complaints manager will explain what COMPLIMENT else can be done about it 2 3 19

What next if I’m still unhappy? I am unhappy and want to I am unhappy about: make a complaint about: It would make me happy if: Please Tick Please Tick Where I live Transport Please Tick Please Tick The Day Centre Going Out Please Tick Please Tick Food Something else Name: Where I live: 4 20

How do I tell someone I’m happy & they’re doing a great Job? I am unhappy and want to I want to say: make a complaint about: Please Tick Please Tick Where I live Transport Please Tick Please Tick The Day Centre Going Out Please Tick Please Tick Food Something else Name: Where I live: 5 21

What else can I do? If you are either pleased or unhappy with the way we have dealt with you, then you can contact the person in Adult Social Care who deals with complaints and compliments. 5 Telephone: 0345 045 5202 8am to 6pm from Monday to Friday 9am to 1pm on Saturday *FACET’s full version of complaints procedure is available upon request. 22

Trained to the highest standards All FACET Staff Undertake ALL of the training listed below If you are interested in learning more about FACET please call ● H&S Awareness within 12 weeks 3-year refresher us on 01354 655080, check out ● Fire Safety Awareness within 12 weeks 3-year refresher Dementia within 12 weeks refresh as needed (M) our website www.facet.org.uk. ● Safeguarding of Vulnerable Adults Full within 12 weeks 3-year refresher Or arrange to come and see us ● Moving and Handling for staff who support people to move within 12 weeks 2-year refresher for a chat and a show around ● Manual Handling for everyone else within 12 weeks 2-year refresher our fabulous building, we look ● Infection Prevention and Control (M) within 12 weeks 3 year refresher forward to hearing from you ● Epilepsy (M) within 12 weeks 1–2-year refresher soon! ● Fluids and Nutrition within 12 weeks refresher as needed ● Autism (M) within 12 weeks refresher as needed ● Positive Behaviour Support within 12 weeks with an annual refresher ● First Aid within 12 weeks 3 yearly refresher ● Medication Management within 12 weeks if staff administer or support medication 3-year refresher ● Food Safety within 12 weeks for staff who prepare or handle food 3-year refresher 23

 01354 655 080  [email protected]  www.facet.org.uk  FACET, 21 Marwick Road, March, PE15 8PH  Facetcharitymarch  @FacetTrust 24