MOH0001_PRO_00001 - Training & Development

GROUP PROCEDURE TRAINING AND DEVELOPMENT Mike Purcell Stephen Marr Tony Moten Chris Titterton Jackie Brennan James O'Callaghan Group Training Group Group Health & Group Quality Group HSQE Manager Main Board Director Manager Environmental Safety Manager Manager Manager REVIEWER APPROVER MAIN AUTHOR REVIEWER REVIEWER REVIEWER 02 23 Nov 10 Revised to incorporate the new Maxcel cost code contract number only. 01 01 Feb 10 Updated to include:- gaining of new employee records, company induction, new appraisal, organisation of training, CITB Grant record retention systems, deletion of Group Training Programme, 00 5 Feb 02 Revised to include comments AA 13 Nov 01 Issue for comments REV DATE STATUS / DESCRIPTION OF CHANGES DOCUMENT NO. MOH0001-PRO-00001 Rev 02 Page 1 of 8

Group Procedure -Training CONTENTS 1. Purpose Nominating a Training Coordinator 2. Scope New Starters 3. References Company Induction 4. Definitions Site Specific Induction 5. Procedure Identifying Individuals Training Identifying Company Training 5.1. Identifying Contract Specific Training 5.2. Request for Training 5.3. Toolbox Talks 5.4. Personal Performance Appraisals 5.5. Providing Training 5.6. Subcontractors 5.7. Reviewing & Improving Training 5.8. Control of Documents & Records 5.9. Training Database 5.10. 5.11. 5.12. 5.13. 5.14. 5.15. APPENDICES MOH0001-FOR-00002 MOH0001-FOR-00003 A Personal Performance Appraisal MOH0001-FOR-00004 B Training Needs Matrix MOH0001-FOR-00005 C Training Attendance MOH0001-FOR-00164 D Training Feedback E Training Request Form MOH0001-PRO-00001 Rev 02 Page 2 of 8

Group Procedure -Training 1.0 PURPOSE The purpose of this Procedure is to describe the processes employed in the identification and organisation and recording of training. 2.0 SCOPE This Procedure shall apply to all Murphy Group Departments, Divisions and Regions. Where Client or Joint Venture requirements dictate this procedure may be deviated from by recording required deviations in the Contract Quality Plan or Contract specific procedure and gaining approval of the Group Quality Manager. 3.0 REFERENCES i. BS EN ISO 9001:2008 Quality Management Systems: Requirements ii. BS EN ISO 14001:2004 Environmental Management System Requirements iii. BS OHSAS 18001:2007 H&S Management System Requirements iv. MOH0001-PRO-00005 Document and Data Control Procedure v. MOH0001-PRO-00006 Document Numbering Procedure vi. MOH0001-PRO-00011 Selection & Appraisal of Professional Services 4.0 DEFINITIONS All terms used in this Group Administrative Procedure shall be as defined in the Group Quality Manual. Personal A review between the Line Manager and their Employee on past performance, Performance present and future objectives and identification of any necessary training Appraisal requirements to enable them to carry our their duties in a competent manner Appraisee Any employee (member of staff) within the company, who is appraised. Appraiser The employee’s Line Manager who carries out the appraisal Group Person employed at Head Office to administer and facilitate the organisation and Appraisal completion of Personal Performance Appraisals of employee’s. Co-ordinator Competence A collection of experience, knowledge, skill, training and attitude to enable an employee to carry out their duties. Group Person employed at Head Office to administer and facilitate the organisation and Training completion of training and development of employee’s. Liaise with Regional Training Co-ordinator Co-ordinators Qualifications An achievement awarded on the successful completion of a course of training or passing of an examination Regional Person employed at a Regional Office to administer and facilitate the organisation Training and completion of training and development of employee’s. Liaise with the Group and Co-ordinator Site Training Co-ordinators. Site Training Person employed by a Site to administer and facilitate the organisation and Co-ordinator completion of training and development of employee’s. Liaise with Regional Training Co-ordinators. Toolbox Talks A training briefing dedicated to a specific task Training The process of bringing an employee to an agreed proficiency by practice and instruction Training A person / company who have been engaged to carry out training. They shall be Provider selected on their own ability to demonstrate that they are experienced and qualified in the actvity to be performed. MOH0001-PRO-00001 Rev 02 Page 3 of 8

Group Procedure -Training 5.0 PROCEDURE TASK RESPONSIBILITY 5.1 Nominating a Training Coordinator 5.1.1 The Group Training Manager shall nominate a Group Training Group Training 5.1.2 Coordinator to maintain training records and to liaise with the Regional Manager Training Coordinators Each Division, Region and Department shall nominate a Regional Divisional/Regional Training Coordinator to maintain training records and to liaise with the Manager/Director / Group Training Coordinator Department Manager 5.1.3 A person shall be nominated, at site / project / contract level, as the Contract / Project Site Training Coordinator who shall be responsible for maintaining the Director / Manager training matrix for the Contract. 5.2 New Starters 5.2.1 The new employees Application Form shall be reviewed to identify any Interviewer shortfalls in training requirements. 5.2.2 A copy of the Application Form shall be forwarded to the Group Divisional/Regional Personnel Manager (Staff) and Group Wages Manager (Operatives) Manager/Director / Project/Contracts Form: Manager/Director / MOH0001-FOR-00114 – Application for Employment (Operatives) MOH0001-FOR-00115 – Application for Employment (Staff) Department Manager 5.2.3 Section 3 - Training, of the Application for Employment (Staff) shall be Group Human distributed to the Group / Regional / Site Training Coordinator (as Resources appropriate). Manager/ Section 10 - Training, of the Application for Employment (Operatives) Group Wages shall be distributed to the Group / Regional / Site Training Coordinator Manager (as appropriate) 5.2.4 New employee details shall be input into the Training Database by the Human Resources HR Department. Manager 5.3 Company Induction 5.3.1 All newly employed staff and operatives shall attend a Company Line Manager Induction within one month of their start date; this also includes Agency / Temporary staff. The induction is to include as a minimum details of company structure, policies and management systems. 5.3.2 The names of each new starter shall be forwarded to the Group / Human Resources Regional / Site Training Coordinator. Manager (employees) / Line Manager (temp staff) 5.3.3 Carry out Induction Training Group Trainer / 5.4 Site Specific - Induction Nominated Person 5.4.1 All site personnel shall attend a Site Specific Induction Line Manager MOH0001-PRO-00001 Rev 02 Page 4 of 8

Group Procedure -Training TASK Induction records shall be forwarded to the Site Training Coordinator RESPONSIBILITY 5.4.2 for inclusion on the Site Specific - Induction Training Register. Line Manager 5.4.3 The Site Specific Toolbox Talk - Induction shall cover Health & Safety, Training Provider Environmental and Quality requirements that are key to the contract. 5.4.4 Copies of the Training Attendance form shall be forwarded to the Training Provider Regional Training Coordinator within 1 month of completion of the training session. 5.4.5 On receipt of the Training Attendance form the individuals training Regional Training records shall be updated on the Training Database. Coordinator Note All ‘Training Attendance’ forms need to be forwarded to the Group / Training Provider Regional / Site Training Coordinator so they can claim a grant from CITB. (Only training sessions over 30 minutes duration are valid for Grant Funding) 5.5 Identifying Individuals Training 5.5.1 Individuals training requirements shall be identified during: Various  Management and Contract Reviews  New Employee Review  Annual Personal Performance Appraisals – refer to clause 5.7 of this procedure 5.5.2 Training needs shall be recorded on the Training Needs Matrix Line Manager Form: MOH0001-FOR-00003 – Training Needs Matrix 5.5.3 Training requirements shall be reviewed at a minimum of every 6 Group / Regional months to ensure certification does not expire. Training Coordinator Note Employee’s should also notify line managers if their certification is due to expire. 5.6 Identifying Company Training 5.6.1 The following points shall be considered when reviewing training Main Board / requirements during the Safety Executive, Safety Advisors Committee, Regional / Divisional and Management Review Meetings: Directors  Legal requirements  Objectives & Targets  Risk Assessment Findings  Accident investigations  Environmental incidents  Trends in Nonconformance  Audit findings  Awarding body requirements (e.g City & Guilds, CITB)  Industry / Professional training standards and qualifications  Requirements of Group Procedures MOH0001-PRO-00001 Rev 02 Page 5 of 8

Group Procedure -Training 5.7 Identifying Contract Specific Training 5.7.1 Identify training needs during the Pre-start Contract Review Meeting - Project Manager by reviewing requirements of:  Contract Scope of Works  Contract Programme  Contract Health & Safety Plan  Contract Environmental Plan  Contract Quality Plan  Method Statements (incl. Risk Assessment)  Works Package Plans (Network Rail only)  Available personnel 5.7.2 Training allocation shall be considered dependent on the resources Divisional/Regional 5.7.3 available Manager/Director / Project/Contracts Manager/Director / Department Manager Training needs shall be recorded on the Training Needs Matrix Site Training Coordinator Form: MOH0001-FOR-00003 – Training Needs Matrix 5.8 Request for Training 5.8.1 All training must be arranged by, or in conjunction with, the Regional All Managers Training Coordinator and details confirmed in writing. Form: MOH0001-FOR-00164 – Training Request Form 5.9 Toolbox Talks 5.9.1 Toolbox Talks shall be provided as needed throughout the contract Contracts / Project and shall be planned as appropriate to the works being undertaken Manager / Director 5.9.2 A record shall be maintained of all staff and operatives who have Training Provider attended each tool box talk. These records shall be forwarded to the Group Training Coordinator Form: MOH0001-FOR-00004 - Training Attendance Form 5.9.3 The Tool Box Talk Attendance form shall be forwarded to the Group / Training Provider Regional / Site Training Coordinator to be able to claim a grant from CITB. 5.10 Staff Personal Performance Appraisals 5.10.1 Staff training shall be identified through appraisal exercises conducted on an annual basis 5.10.2 Appraisals shall be carried out at least once a year for each permanent member of staff. 5.10.3 Issue Staff Appraisal Form to the relevant member of staff at least 10 Line Manager days prior to the Staff Training Appraisal meeting MOH0001-PRO-00001 Rev 02 Page 6 of 8

Group Procedure -Training 5.10.4 Complete Staff Appraisal Form and return a copy to the Line Manager Appraiseef at least 2 days prior to the Staff Training Appraisal meeting 5.10.5 Meet and discuss training achievements and training needs for the Line Manager / next year Appraisee 5.10.6 Review and agree the Appraisal Form, making any necessary Line Manager changes to training suggested at the Staff Training Appraisal meeting 5.10.7 Copy to Line Manager, Regional Training Coordinator and Group Appraisal Co-ordinator 5.10.8 Ensure training approved in appraisal is arranged with the Group Line Manager Appraisal Coordinator. 5.10.9 Note: The Group Training Coordinator must be informed of training courses that qualify for CITB grant funding. 5.11 Providing Training 5.11.1 Determine who is carrying out the training – first available resource. Group / Regional Training Coordinator 5.11.2 All trainers shall be approved by the Group Training Centre Group / Regional/ Site Training Coordinator 5.11.3 A List of Internal Trainers shall be maintained at Head Office by the Human Resources Group Training Coordinator Manager 5.11.4 Ensure that training courses are organised and completed as required. Training Provider / 5.11.5 Prepare material, including Handouts, for the training course Training Coordinator Training Provider 5.11.6 Ensure that staff attend training courses as required Line Manager 5.11.7 Provide all attendees with handouts providing full details of the training Training Provider provided, for future reference. 5.11.8 To ensure training is effective and to identify improvements to be Training Provider incorporated into future training courses Training Feedback Forms shall be completed by all attendees. Form: MOH0001-FOR-00005 -Training Feedback Form 5.11.9 External training providers shall be approved in accordance with the Training Coordinator Selection & Approval of Professional Services Procedure Procedure: MOH0001-PRO-00011 – Selection & Appraisal of Professional Services MOH0001-PRO-00001 Rev 02 Page 7 of 8

Group Procedure -Training 5.12 Subcontractors 5.12.1 All Subcontractors working for J Murphy & Sons Ltd shall be responsible for ensuring that their operatives are competent, both in the context of performing work that affects the environment, product quality and in Health & Safety performance on site. 5.12.2 Subcontractors shall not commence work on site without first attending Project Manager the Site Specific Induction. Project Manager 5.12.3 Copies of the Subcontractors Training Certificates shall be forwarded Training Provider to the Site Training Coordinator prior to work commencing Training Provider Training Provider 5.13 Reviewing & Improving Training. 5.13.1 Where Training Feedback forms have been completed, review and evaluate the forms and incorporate appropriate measures and suggestions into the future training courses where possible. 5.13.2 Provide summary/key points raised in feedback to the Training Coordinator 5.14 Control of Documents and Records 5.14.1 Copy all attendance records and feedback forms, shall be forwarded to the Regional Training Coordinators for entry onto the Group Training Database. 5.14.2 Records are to be Archived in accordance with the Records and Archive Procedure 5.15 Training Database All records of training i.e. certificates, copies of competency cards Group / Regional shall scanned and input into the Group Training Database Training Coordinator MOH0001-PRO-00001 Rev 02 Page 8 of 8