HIGHLIGHTS Oviedo 1 2 San Sebastian Santiago De Compostela Santander SPAIN 1 Bilbao CACERES Pamplona 1 • Plaza Mayor • Ciudad Monumental Porto 1 SPAIN 2 SANTIAGO DE COMPOSTELA PORTUGAL Madrid 1 Barcelona • St. James pilgrimage route • Cathedral of Sanࢼago de Compostela 1 • Praza do Obradoiro • Praza das Praterías Caceres • Lurca Flight path OVIEDO Traverse by coach • Cathedral Square Featured destinations • Plaza de Trascorrales • Consࢼtuࢼon Square Overnight stays 1 2 COVANDONGA DAY 1 DAY 4 • Covadonga Sanctuary • Blessed Virgin Mary HOMEMADRID CACERESPORTO SANTANDER Meals on Board Breakfast, Lunch, Dinner • El Sardinero beach Assemble at the airport and depart for Cross over to Portugal today and visit Madrid, the central capital of Spain. Porto, a coastal city in northwest Portugal BILBAO known for its stately bridges and port wine • Guggenheim Museum DAY 2 production. Take into sights of Porto Se • Vizcaya Bridge Cathedral, Clérigos Church, and Avenida • Mount Artxanda MADRID dos Aliados with your guide. Descend to a wine cellar to sample world-renowned Port SAN SEBASTIÁN Meals on Board wine, a Portuguese fortified wine produced • Playa de la Concha Upon arrival, enjoy the rest of the day free at exclusively in the Douro Valley in the • City Hall of San Sebasࢼán leisure shopping and exploring the city or northern provinces of Portugal. You can enhance your experience of two top Madrid then choose to take an optional cruise on PAMPLONA attractions on this tour of El Escorial and the the Douro River and sail beneath Porto’s • Plaza del Casࢼllo Valley of the Fallen (Valle de los Caidos) famous six bridges, the crowning feature of from Madrid. Delve into the opulent beauty which is Ponte de Don Luis I, and enjoy a PORTUGAL of El Escorial, a palatial and monastic picturesque perspective of the city from the complex home to a striking basilica and a river. Tonight, dine in a local restaurant with PORTO marble pantheon, and then marvel at the excellent views of the Duero River and • Porto Se Cathedral Valley of the Fallen’s colossal cross, dedicat- enjoy dinner. • Clérigos Church ed to lives lost in the Spanish Civil War. • Avenida dos Aliados • Port Wine Tasࢼng DAY 3 DAY 5 DELICACIES MADRIDCACERES PORTO SANTIAGO DE COMPOSTELA Meal Plan Breakfast, Lunch, Dinner 10 Breakfasts, 7 Lunches, 7 Dinners Today, depart for Caceres, a city in western Breakfast, Lunch, Dinner Spain's Extremadura region. With Travel to the pilgrim city of Santiago de 4★ HOTELS contemporary suburbs wrapped around its Compostela, capital of Spain’s Galicia ancient heart, the focal point of the city is region and also the final destination of the MADRID Ac Cuzco the Plaza Mayor, one of the most striking Way of St. James pilgrimage route. Embark CACERES Exe Agora public piazzas in Spain and home of the on a city tour to visit the famed Cathedral PORTO Eurostars Heroismo Moorish tower of Torre del Bujaco. From of Santiago de Compostela, a marvellous SANTIAGO DE COMPOSTELA here the labyrinthine old streets, turreted work that combines various architectural Gran Hotel Los Abetos defense walls, archways and shady, cobbled styles with an incredible La Gloria portico OVEIDO Ayre Oviedo squares of the Ciudad Monumental rise that features 200 figures with reference to PAMPLONA Santemar uphill in a jumble of Roman archways, the Apocalypse, among which includes one BARCELONA Medinaceli Hotel Mudejar towers, gargoyle-smothered of Saint James welcoming the pilgrims. Gothic churches and Renaissance palaces. Tour the surrounding Praza do Obradoiro *Note: Hotels subject to final confirma on. Should there A stroll around the silent streets uncovers and Praza das Praterías as your local guide be changes, customers will be offered accommoda on townhouses at several stories high and explains about the pilgrimage route and the similar to this list. embellished with coats of arms, tiny history behind why thousands of pilgrims courtyards crammed with greenery, a make the long journey to arrive at this miniscule Jewish quarter, and several sacred site. thoughtfully presented historical museums. EU Holidays | Southern & Eastern Europes 49
13D10N NORTH SPAIN & PORTUGAL footsteps of thousands of exhilarated runners and hot-blooded bulls, exploring Pamplona's ancient city walls and Plaza del Castillo, the heart of the city where markets, tournaments and even bullfighting have taken place. Then, we’ll make our way to Barcelona, the cosmopolitan capital of Spain’s Catalonia region. COVADONGA, SPAIN DAY 8 DAY 11 DAY 6 SANTANDER BARCELONA SANTIAGO DE COMPOSTELA Breakfast Breakfast LURCAOVIEDO Spend the day at leisure in elegant Spend your day at your leisure for some Santander. Relax on the sun-kissed shores of good shopping that Barcelona can offer. Breakfast, Lunch, Dinner one of the nearby playas, amble through the You could also go for an extra excursion to We will do a photostop in this Asturian charming Old Town or perhaps join an extra Montjuic Hill & Poble Espanyol, a Spanish fishing village of Luarca before soak up its excursion to the coastal town of Comillas, village in city Barcelona. Wandering along seafaring atmosphere en route to Oviedo, with its cobbled streets and castle. Consider the museum, you can come across various the city of squares. Oviedo's Cathedral a visit to Gaudí's El Capricho, built in the late types of authentic Spanish architecture that Square leads to the Square of Alfonso II the 19th century as a summer villa, then the differ according to the region’s resources Chaste, the site of the palaces of museum dedicated to the Altamira Caves. and climate. The Poble Espanyol features Valdecarzana and la Rúa. Proceed from palaces, stately homes, religious edifices, there to the oldest part of the historic DAY 9 squares and pleasant streets which reveals quarter, Plaza de Trascorrales, which the country’s sometimes unexplored houses the former exchange. Continue to SANTANDERBILBAO beauty. This architectural museum also has Constitution Square, the site of the SAN SEBASTIANPAMPLONA over 40 craft workshops in which visitors 18th-century City Hall building and the can witness how many different objects are Church of San Isidoro. Finally stop off at the Breakfast, Lunch, Dinner made and can also purchase them, making lively Daoíz y Velarde, which is home to Depart for Bilbao, a tough, industrial great souvenirs for friends and family and coloured houses with porches opening out metropolis surrounded by green mountains. end with a flamenco dance and dinner. onto this area, serving natural cider. Make a pit stop at the Guggenheim Museum – an extraordinary titanium-clad construction DAY 12 DAY 7 seeks to challenge assumptions about art and architecture; and the Vizcaya Bridge for BARCELONAHOME OVIEDOCOVADONGA some outstanding pictures. Then, head up to SANTANDER the summit of Mount Artxanda for some Breakfast exceptional views of the city. Journey Enjoy the rest of the day at leisure till it is time Breakfast, Lunch, Dinner onwards to San Sebastián, a lovely resort to transfer to the airport for your flight home. Drop by the village of Covadonga to visit town known for its picturesque beaches. the historic Covadonga Sanctuary, which Take an orientation tour to get a first-hand DAY 13 comprises of a neo-Romanesque basilica look at one of its famous beaches, Playa de alongside a holy cave dedicated to the la Concha, and the City Hall of San HOME SWEET HOME Blessed Virgin Mary. We arrive in Santander Sebastián, a grand, imposing structure that is an elegant city which extends over a wide used to house the old Gran Casino. Then, we We hope you enjoyed your trip with our bay with views of the Cantabrian Sea. Its make our way to Pamplona for the night. company and we look forward to seeing historic quarter includes a group of majestic you again for your next trip. buildings which are situated against an DAY 10 incredible natural backdrop of sea and Suggested Excursion: mountains. Its marine and commercial PAMPLONABARCELONA • (Madrid) El Escorial and Valley of the Fallen: 65 EUR tradition is linked to a century old history of • (Santander) Neo Caves of Altamira with Sanࢼllana tourism, which has its main attractions in Breakfast, Lunch, Dinner the famous El Sardinero beach, the The feisty former capital of Navarre takes del Mar and Comillas: 65 EUR promenade and the La Magdalena centre stage today. We follow in the • (Barcelona) Montjuic Hill & Poble Espanyol + peninsula. Flamenco Show & Dinner: 139 EUR These addiࢼonal acࢼviࢼes enrich your experiences; however it is enࢼrely opࢼonal and will be at your own discreࢼon. Minimum group size may apply and subject to schedule. Tipping Guideline: (based on 13D10N) • €91 per person Note: • A minimum group size of 15 passengers is required for a confirmed departure. • The sequence of the iࢼnerary, flight schedules and hotels are subject to change without prior noࢼce in the event of unforeseen circumstances. • All acࢼviࢼes are subject to weather condiࢼons. • During major events and fesࢼvals, accommodaࢼon may be re-located to outside of the city or in another city without prior noࢼce. 50 Southern & Eastern Europe | EU Holidays
FEATURE UncSopvaeinr ’s Quaint Gems Be captivated by Spain’s laidback lifestyle and Guggenheim architectural wonders that have stood the test of time. Museum, Bilbao Spain has always presented itself as a diverse country that’s rich in culture Bilbao history, and tradition. The vibrant cities of this European country is home to a number of attractions that embody the past as well as encapsulate the Encapsulated by green progressive elements that boost the country’s tourism. mountains, this industrial port city charms travellers with Zaragoza San Sebastián its dramatic landscapes and gastronomic delights. The unique As the largest city and the capital of Located on the Bay of Biscay in Spain’s combination of contemporary elements Aragon in Spain, Zaragoza is Spain’s five mountainous Basque Country, the of the Basque Country and the deeply largest cities. The vibrant city is known resort town of San Sebastian is a truly a traditional Basque culture is the perfect for its cultural and architectural sight to behold. Encircling the pristine, place for culture lovers. The constantly highlights that can be traced back to turquoise blue waters of the Cantabrian progressive and dynamic city is a 2,000 years of historical significance. Sea, the city has lured visitors for years bustling, yet relatively relaxing The Plaza del Pilar is one such place to its circular bay and its white, sandy destination. An iconic landmark and that’s steeped in historic heritage. beaches, quaint historical buildings. attraction of Bilbao is the Guggenheim Situated in the heart of the city, near the Adopting an attitude to costantly Museum. Opened in 1997, the museum Ebro River, the prominent Plaza del Pilar reinvent itself to stay relevant has led this boasts a unique facade which excude an (Pilar Square) hosts several events, city to become the 2016 European innovative and modern vibe. Most of the celebrations and music performances Capital of Culture. The city sees its fair modern and contemporary exhibitions throughout the year. Some of the share of festivals and cultural events. featured are organised by the events include the Offering of Flowers, Some of which includes International Guggenheim Foundation and by which draws people from all over the Film Festival, which takes place in Guggenheim Museum Bilbao, and also world to offer flowers to the Virgin de September and receives a number of includes a permanent collection of the Pilar. Another popular square or plaza in European and Hollywood stars to town. Guggenheim museums. While here, the city is the Plaza de la Seo, which is If there’s a sunbather’s paradise in visiting Mount Artxanda is a must! The surrounded by amazing buildings with Europe, its the La Concha Beach. most popular way to reach the top is to beautiful façades that enchant and Situated in the Concha bay in the take the funicular and to take in the inspire visitors. Many of the religious coastal city of San Sebastian, it is one of breathtaking vista of the city and its structures in the city adapt distinctive the best in-city in the country, that offers surroundings. Situated at an elevation of architectural styles that range from scenic vistas of the vast, blue ocean and 250 metres, the lookout platform offers Romanesque to Baroque, some even lush hillsides. There are a number of an unhindered view compact city going so far as to charming visitors with good vantage points that overlooks the punctuated with greenery. Other than exteriors that boast Mudejar art, a style city and its coastine. Another notable the observation point, the top of the that is native and unique to the history of point of interest is the Monte Urgull, mountain also has a park restaurant, Spain. The intricate designs that which embodies most of the city’s hotel, and a sports complex. accompany this art are comprised of military history. The hill played a crucial colourful ceramic decorations that are role defending the city, several canons and arrow slits can still be found in the presented in stunning geometric premise today. Take the funicular up the patterns. hill , and watch as the scenery unfold around you as you ascend. EU Holidays | Southern & Eastern Europes 51
TERMS & CONDITIONS Tour Booking Terms and Conditions (Full version) issuance of travel documents, changes will not be availability and hotel confirmation prior to the You and your traveling companions are deemed to have allowed and has no refund value. commencement of the tour. All requests must be read, understood and accepted the following Terms and made before issuance of air tickets. If the Conditions. EU Holidays Pte Ltd shall be referred to as 3. CANCELLATION BY THE COMPANY extension of stay / deviation is unable to be “the Company” in the following: 3.1 The Company acts as an agent for service confirmed three (3) weeks prior to the group’s departure date, the passenger is deemed to stick 1. RESERVATION, DEPOSIT & FULL PAYMENT suppliers. After deposit or full payment has been to the original tour schedule. In the event that the 1.1 If your minimum deposit is less than the required made, all arrangements are still subject to final original schedule has been changed by the confirmation by service suppliers. At times due to Company, any extra cost will be borne by the amount, kindly top up the di erence within the low subscription for a group tour, the Company Customer. next two (2) days. may choose to cancel the entire tour fourteen (14) 7.2 Cancellation fee is also applicable if the Customer days prior to departure. cancels the booking due to extension / deviation is Tour Type Deposit required per person 3.2 The Company shall also not be held liable for any unable to confirm prior to departure. contingent costs incurred by the Customer arising 7.3 Extension of stay / deviation will be at passenger’s All Group Tour Packages $1,000.00 from the cancellation. own expenses and transfer to the airport will not (Except Cruise) 3.3 The Company may recommend alternative tours be provided. either to the same destination or other tours, 7.4 It is the Customer’s responsibility to hold firm All Group Tour Package $1,500.00 based on the current tour fare of that cancellation confirmation of their return flight and to with Domestic Flight & period. All prior special discounts given will be not re-confirm their flight 72 hours prior to their return Arctic Packages extended for the alternative tours. Should the date. Customer decide not to accept the alternatives, a 7.5 The air ticket issued is a special ticket, restricted to Cruise & Special departure full refund on the amount paid by the Customer specific airline only. It is non-negotiable, will be made accordingly by the Company without non-endorsable, non-reissuable, non-refundable & Group Tour Packages , $2,000.00 further obligation or liabilities on the part of the non-reroutable. Any alteration in routing or dates South Amercia Tour Company and that the Customers shall be by the Customer is solely at his/her own risk. The deemed to have agreed to release the Company Company and its associated agents will not be Packages from all liabilities or damages in connection with held responsible for any inconvenience caused the cancellation. There shall be no claim for and extra expenses incurred. No refunds will be Free & Easy Packages 80% of total tour fare inconvenience, loss of leave and transportation made for any unused air ticket, accommodation, cost due to the cancellation of tour. meals, or sightseeing in part or full. Tour organised by third Amount per Terms & (3rd) parties (e.g. luxury Conditions stipulated by 4. REFUND POLICY 8. TRAVEL DOCUMENTS, TRAVEL INSURANCE & cruise, overseas land principal suppliers 4.1 No refund will be made with respect to TRAVEL VOUCHERS operator, airline etc.) accommodation, meals, sightseeing tours or any 8.1 Passport and other Travel Documents 1.2 Payment of deposit does not constitute other services included in the tour fare but not It is Customer’s sole responsibility to ensure that confirmation of the tour. All group tours are utilised by the Customer, either in part or full, or he / she has a valid passport with minimum six (6) subject to a minimum group size (as determined when the Customer amends, cancels or otherwise months validity from the date of scheduled return by the Company) in order for the confirmation to changes in any arrangement after to Singapore, as well as the necessary visas, be e ected and for the departure to be finalised. commencement of the tour vaccinations, health certificates and all necessary 4.2 All refund will be made within fourteen (14) travel documents as required by various 1.3 Full payment is required no later than twenty one working days in a form of cheque. For credit card government authorities of the destinations of (21) days prior to departure. In case of tours in payment, refund will be made through the credit travel. peak season, full payment must be made one card company. month before departure. If full payment is not 4.3 Air tickets with refund value will only be refunded 8.2 Visa received by the stipulated deadline, the Company to Customers within fourteen (14) working days The Customer may seek advice from the reserves the right to forfeit the deposit and cancel after the respective airlines have refunded to the Company on visa application; however, it is the reservation. In such an event, the cancellation Company. The standard processing period for air Customer’s own responsibility to obtain a valid fee as stated in Section 2 is payable by the tickets refund varies from three (3) to six (6) visa. Customer. months (subject to individual airlines). 4.4 During peak period, the refund process may be 8.2.1 If for any reason, application for visa or exit permit 1.4 By making deposit and balance payment, it is longer due to increase in transactions. is rejected, full refund less $250.00 administrative deemed that you have read, understood and fee (excluding visa application fees paid to the accepted the Tour Booking Terms and Conditions 5. AMENDMENT TO BOOKINGS (REQUESTED BY respective embassies) will be made if the result of in the booking form. PASSENGERS) the rejection is submitted to the Company at least forty five (45) days prior to departure. If less than 1.5 The Company reserves the right to request for a 5.1 For any changes in departure date or tour type, forty five (45) days notice is given, relevant top-up on initial deposit for immediate issuance of cancellation fees apply as listed under Section 2 cancellation fee as stated under section air tickets, to avoid incurring additional surcharges. on Cancellation by the Customer. Cancellation by the Customer will be applied. 1.6 Customers must top-up the deposits for ticket 5.2 For every request made regardless of whether any 8.2.2 It is customer responsibility to check that issuance as and when the air-tickets are required previous amendment was confirmed by airlines, multi-entry Visas have the correct entry dates and to be issued by the airlines at the stipulated hotel or otherwise, there will be a minimum fee of destinations before travelling. Please be aware that dateline without prior notice. Failure to do so, $250.00 per person per amendment. This does some itineraries you may travel through a country the Company has the right to cancel the tour and not include any other fees imposed by the airlines, without making an overnight stop but still require a the deposit will be forfeited. ground operator or hotel. VISA to enter/exit 1.7 Any amendment within fourteen (14) days or after 5.3 A postponement of tour by Customers for any 8.2.3 In consideration for the interests of other tickets issued, amendment fee would be the same reason is considered as cancellation. Under such passengers in the same group, the Company as cancellation fee stipulated in the Terms and circumstances, the above Cancellation Policies strongly discourages ALL passengers from Conditions. will apply accordingly. applying Visa Upon Arrival at destiny country. The Company takes no responsibility being unable to 2. CANCELLATION BY THE CUSTOMER 5.4 Any change made by the Customer to the existing wait for the passengers who apply Visa Upon 2.1 Cancellation of booking must be made in writing booking must be in writing or in person at least Arrival at the Custom. fourteen (14) days before the tour, after which or in person to avoid any misunderstanding. strictly NO amendments allowed, or cancellation 8.2.4 The Company will not be responsible for any 2.2 The following cancellation fees apply once any fee applies. expenses, reimbursement or refund of the tour fare if the Customer is deported or refused entry group tour package booking is made: 5.5 Any replacement or changes of passengers will be by immigration authorities on the tour for considered as a cancellation and not an whatever reasons, including improper travel No. of days between Cancellation fee amendment. This term is applicable to all cases, documents, quarantine, custom regulations, departure and receipt per person including but not restricted to the medical and the possession of unlawful items or irregularities that of cancellation notice pregnancy cases. may cause harm or damage to person or property. 35 working days or more Full deposit 6. AMENDMENT TO TOUR ITINERARY BY 8.2.5 For non-Singapore passport holders, please 15 to 34 working days 50% of tour fare + Taxes COMPANY request the Company to check on Visa 08 to 14 working days 75% of tour fare + Taxes The Company makes reasonable e ort to avoid requirements. The Company renders assistance in 07 working days and below Full tour fare + Taxes changes in the itinerary. However, the Company Visa application wherever possible. The Company reserves the right to make minor changes at any cannot, however, guarantee the approval of such 2.3 The above cancellation fees apply if the air-tickets time due to unforeseen circumstances, especially Visa application. This service is subject to (auxiliary) are not issued. If the air-tickets are issued, the during peak periods or in the event of other fees. Please check with the Company on the value of the air-tickets will be added onto the circumstances beyond our control. amount. cancellation fees. Company deserve the right to issue air ticket without prior notice. If the deposit 7. EXTENSION OF STAY / DEVIATION 8.3 Travel Insurance amount is insu cient to cover the cancellation 7.1 Extension of stay may be permitted at the end of 8.3.1 Arrangement of travel insurance coverage is fee, the Customers must pay for the di erence. tour, subject to the restriction of the air ticket, seat strongly recommended with respect to 2.4 ‘Working days’ refers to Monday to Friday unforeseen circumstances such as flight excluding public holidays. 2.5 For Free and Easy packages, administrative fees and / or one (1) night hotel rate will be imposed for those travel documents not issued. Once
TERMS & CONDITIONS cancellation, trip cancellation, loss of deposit, companions each evening. A breakfast bu et is weather hazards, political unrest, changes in baggage, personal accident, injury, illness, etc. included daily and will reflect the local regions itineraries, deportation or refusal of entry by Under no circumstances shall the Company be tastes and culture. Very occasionally, an early Immigration Authorities resulting from improper construed as a carrier under a contract for safe departure may result in a light breakfast box for travel documents, possession of unlawful items or carriage of the Customer or his / her baggage and you to take away if applicable. Lunches are irregularities that may be caused to person or other personal belongings. sometimes included but are usually an opportunity property. Any losses and/or expenses incurred are 8.3.2 The Company shall not be responsible for any loss for the guest to enjoy some free time to visit a the responsibility of the passenger. All proper travel or damage in relation to flight cancellation, trip local café, bar or restaurant and eat where the documentation is the sole responsibility of the cancellation, loss of personal baggage, accidents, locals do. Your tour manager will be able to Customer. injuries and illness. provide you with range of options to suit all tastes 11.2 The failure of the Customer to follow reasonable 8.3.3 Should there be any amendment to the date and and preferences. instructions, including but not limited to check-in duration of travel, it is Customer’s responsibility to 9.5 Seat Rotation and check-out places or times or other cause and inform the travel insurance company to amend For the convenience of all members of the group, the losses and/or expenses resulting therefore the date and duration of the insurance coverage. passengers may be requested to rotate their shall be borne by the Customer. 8.3.4 The Company will be pleased to assist in the seating arrangements on the coach during the 11.3 The Company reserves the right to: enquiries of any travel insurance and related period of the tour. Please cooperate when 11.3.1 Alter tour itineraries, travel arrangements, matters. requested upon to do so by the tour manager / accommodation due to unforeseen changes. 8.4 Travel Vouchers tour leader / guide. 11.3.2 Cancel any reservations prior to departure for The Company issues travel vouchers from time to 9.6 Motor-coach reasons, including but not limited to the time as part of its promotional activities. The For selected itinerary - Wifi on coach using 3G insu cient number of participants. The Company Terms and Conditions for the redemption of travel mobile network, it means that connection is will recommend alternative tours, preferably to the vouchers are clearly spelt out in the appropriate slower than standard broadband and at times may same destination or to other destination. Should documents and shall be binding on the Customer. not be available. It is good for checking emails, the Customer decided not to accept the web browsing and updating social media alternatives, the deposit or tour fare to be 9. GENERAL MATTERS RELATING TO TOURS accounts, but less so for streaming video or large refunded without further obligation on the part of 9.1 Accommodation photo uploads. the Company, upon Customer’s surrender to the 9.7 Single Supplement Company of all documents issued by the Accommodation is as specified in the tour For occupation of a single room, single Company for the purpose of the tour package. brochure / itinerary / tour booking form. In the supplement amount as indicated in the booking 11.3.3 Require any individual to withdraw from the tour if event the specified accommodation is not form is required. it is deemed that his/her behaviour is detrimental available, every e ort will be made to scout for an 9.8 Suggested Excursion to or incompatible with the health, safety, alternative in another accommodation of similar Optional list may be subject to change, depending interests, harmony and welfare of the other tour standard. Hotel room sizes, facilities and services on the time you are travelling or local participants and the tour group as a whole. Under may vary in di erent country. Accommodation for circumstances including weather and days of the such circumstances, the Company shall be under adults is based on twin-share, double or week. Further information will be provided by your no liability thereafter to any such person. triple-share bedroom. Di erent room type might Tour Manager / Guides during the tour 11.3.4 To specify the language in which the tour guide not be on the same level. Single room occupancy will conduct commentary in. is at additional cost. 10. PRICING POLICIES 11.4 No tour guides, tour managers, tour leaders or 9.1.1 Room size is generally slightly smaller than you 10.1 Tour Fare Includes other employees or agents of the Company are may be used to. Space is precious commodity in authorised to commit the Company to any liability Europe and especially in its busiest cities. Many of Return economy class group tour air ticket, local and the Company shall not be bound by any the buildings will have been in existence for transport, accommodation, admission fees, meals statement or representation unless it is in writing hundreds of years and were not built with the and sightseeing programme as stipulated in the and signed by a Management Executive of the modern traveller in mind. The upside is that usually tour brochure / itinerary / tour booking form. Company. they are in excellent locations and have a 10.2 Tour Fare Excludes 11.5 All verbal agreements must be stated in writing fascinating story to tell. Airport taxes, airport security taxes, airline and to be duly signed by the Manager. 9.1.2 Bed sizes may also be di er. In Europe King and insurance surcharges, fuel taxes, visa fees, travel 11.6 The Company reserves the right to take Queen – sized beds are very rare. Here double insurance, customs user fees as specified by the photographs and films of the passenger while on beds are the norm and you may often find that a airlines and airport authorities; local transfer not tour with the Company, to be used for brochures double room consists of two single beds pushed stated in the itinerary (e.g. free & easy, deviation), advertising or publicity material without obtaining together instead of a full bed but made up with laundry, excess baggage charges, beverages, any further consent from the passenger. one set of linen. You may also find that twin beds room services, gratuities to drivers and tour 11.7 All tour fares for the respective tour packages are will be placed very close together. managers / local guides and tips to hotel porters (if correct at the time of reservation. The Company 9.1.3 A triple room is the same size as twin bedded any); and personal expenses. Please refer to the reserves the right to revise the tour fares and to room. The third bed is always a roll-away bed or Company for visa fees, gratuities to drivers and determine the date of commencement of such sofa bed added into the room. As a result, you tour managers / local guides, and tips to hotel revised tour fares. may feel the room is very cramped and small. porters. 9.1.4 Europeans are very socially and environmentally 10.3 Cancellation Fee 12. COMPLAINT & CLAIM conscious and especially the air conditioning in For Clause 2 – Cancellation By The Customers - If you have a problem during your holidays please Europe. During Autumn and Winter seasons, the tour fare refers to selling tour fare plus airport inform EU Holidays Tour Manager or local supplier central air-condition is o in the hotel rooms. So, taxes, airport security taxes, airline insurance immediately, who will try to make things right. If do not expect the air-condition is switch on in the surcharges and fuel taxes. the matter was not resolved locally, please write to room. You may open windows to let cold air in if 10.4 Child Fare EU holidays Feedback department in writing within applicable. Child fare is applicable to children below twelve seven (7) days from the date of return. It is 9.2 Special Request (12) years old on the scheduled date of departure important to provide us the information quickly. If there are any requests regarding special meals, & departure date from Singapore. The child fare is Please quote you booking reference number and dietary requirements, adjoining rooms, flight based on a twin-sharing accommodation with two all relevant information. Failure to follow this seating arrangement and so on, please inform the adults and no additional bed will be provided. A procedure may delay or deny us the opportunity Company upon booking. However, such requests surcharge will be imposed where an extra bed is to investigate and rectify the problem, which may are strictly subject to confirmation and availability required for the child or where the child occupies a ect the way your compliant is dealt with and by the airlines/hotels. There is No halal meal on a room with only one adult. your rights under this contract. tour. 10.5 Mode of Payment 9.3 Baggage Payment may be made in cash, by NETS, 13. MISCELLANEOUS Normally customer is allowed check-in baggage PAYNOW, AXS, cheques or credit cards. Cheques The Company reserves the right to change, not exceeding twenty (20) kilogrammes. Only one will only be accepted if presented to the Company amend, insert or delete any Tour Booking Terms piece of hand luggage not exceeding seven (7) at least seven (7) working days before scheduled and Conditions containing in this document, as kilogrammes is allowed on board the aircraft. tour departure. Credit card payment may incur the case may be, without prior notice. The Tour Excess baggage must be paid directly by the additional surcharge for special promotion Booking Terms and Conditions complement those Customer. Depending on individual airline packages, you may refer to our sta for Terms and Conditions contained in the relevant company policy. confirmation. Overseas Bank transfer may incur documents provided by third (3rd) party service 9.4 Meals additional surcharge and to be borne by the providers such as airlines or cruise tickets, hotel 9.4.1 Meals, including meals on board flights, are as Customer. check-ins etc. indicated in the tour brochure / itinerary / tour booking form. If meals on board are not served 11. RESPONSIBILITY due to whatever reasons, there shall be no refund 11.1 The Company acts as agent for the carriers, or replacement. 9.4.2 You and your travelling companions will generally transportation companies, hotels and other dine together at a designated time. Table will often principals of the tour packages. The Company vary in size and free seating enables you to dine accepts no responsibility for any injuries, losses, with family members or new travelling damages, accidents, flight cancellation, delays, theft, quarantine, customs regulations, strikes, 11 Dec 2018
LONG HAUL SERIES BY EU HOLIDAYS ARCT IC 2019–2020 ANTARCTIC POLAR EXPEDITION CRUISES HIGH STANDARDS IN HIGH LATITUDES ASIA SERIES BY EU ASIA HOLIDAYS 傈劥 〵弩 FLEXI HOLIDAYS SERIES EUROPE & BRITAIN YOUR 2 019 HOLIDAY Please approach our friendly staff at any of our sales counters for a copy of EU Holidays brochures, or visit our website to view the digital version. BOOK A TRIP WITH EU HOLIDAYS EU TRAVEL EXPO Suntec Singapore Convention & Exhibition Centre 1 Raffles Boulevard, Level 2 Crescent 2, Singapore 039593 (Beside Link Bridge to Marina Square) EU Holidays Pte Ltd EU Asia Holidays Pte Ltd EU MICE Pte Ltd T: 6535 8535 T: 6307 7878 T: 6307 7099 F: 6307 7060 F: 6307 7060 E: [email protected] E: [email protected] E: [email protected] W: www.euholidays.com.sg W: www.euasia.com.sg Corporate Ticketing @euholidays @euholidays T: 6307 7067 @euholidays @euasiaholidays E: [email protected] Business Hour: Mon to Sat: 10am – 8.30pm | Sun & PH: 11am – 7pm
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