Halal Guideline

FIRST EDITION GHAULAILDELINES PENERAJU MEDIA INFORMASI HALAL TEALIVE PREPARED FOR LOOB TEALIVE OUTLET INTEGRATED SDN PREPARED BY BHD Halal Executive Tealive PUBLISHED IN JANUARY 2023

Table of Contents 01 01 Halal QR Codes 02 02 Documents Need to be Displayed 04 03 Halal File & Records 09 04 Halal Audit 12 05 Categories of Halal Non-Conformance 15 06 Malaysia Halal Certification Flow Process 20 07 Staff Requirements 21 08 Raw Material Controls 27 09 The Usage of Critical Equipment & Utensils 28 10 Attachments

Kindly scan this QR Code for all Tealive Halal outlets to scan for your e-HAS e-MASTER (Raw Materials) This QR Code is the manual of Halal Assurance System (HAS) which consists of Standard Operating Procedure (SOP) that has been This QR Code contains list of raw material and their halal certificates developed in Management level to control Halal status in all outlets. that are used at all Tealive outlet. e-TRADING ADD MENU This QR Code contains a list of trading item and their halal This QR Code contains a list of additional menu for (Limited Time certificates that are used at all Tealive outlet. Offer) menu and halal application number for the authority reference Disclaimer: Trading item is the loose pack item (finished product) that outlet sell directly to customer These QR Code is belongs to LOOB HOLDING SDN BHD, is strictly private and confidential. Only for TEALIVE’s outlet staff and authority reference 1

1.0 Documents need to be displayed (Dokumen yang perlu dipamerkan) All Documents below need to be displayed at outlet. (Kesemua dokumen dibawah perlu dipamerkan di outlet). Make sure the information on the certificate is correct. (Pastikan maklumat yang tertera pada sijil adalah tepat). Business License FOSIM Certificate Halal Policy (Lesen Perniagaan) (Polisi Halal) (Sijil FOSIM) Halal Certificate & Logo (Sijil Halal & Logo) *Please ensure to insert these display document in a protector sheet before display. *Please ensure the document displayed is original 2

Example Halal logo & Certificate Display: 3

2.0 Halal File & Records (Fail halal & Rekod) Each certified or to be certified Halal outlet will be Document & records in the Halal file shall given a white physical Halal file by Tealive Halal be arranged accordingly to the \"List of Department as shown below (left): Content\" as below (right): Setiap outlet yang telah dipersijilkan Halal atau (Dokumen & rekod di dalam fail Halal perlu bakal dipersijilkan Halal akan diberikan fail Halal disusun mengikut \"List of Content\" seperti di bewarna putih daripada Bahagian Halal Tealive bawah (kanan): seperti di bawah(kiri): Halal File List of Contents Fail Halal Isi Kandungan You may scan the QR code below for Halal file: Anda boleh imbas kod QR di bawah bagi fail Halal Arrangement of the Softcopy of the Document/Record in Document/Record Halal in Halal 4

2.1 Location Map Illustration Outlet (as attach in Section 2 Halal File). Peta Lokasi Outlet (seperti yang di lampirkan di bahagian 2 Fail Halal). Location It is the simple Map, What illustration map made is that? by outlet (PIC) that stating the position of the outlet and its surrounding area. You may refer to the example below. *Outlet need to prepare themselves Outlet perlu sediakan sendiri 5

2.2 Records (need to be updated & kept for 3 years period). Rekod (perlu sentiasa dikemaskini & disimpan untuk 3 tahun r ek o d ). Pest Control Schedule & Record 1 1.Please fill-up year, tick and date of inspection and comments column (If have) Sila isi ruangan tahun, tanda dan tarikh pemantauan dan isi ruangan komen 2. Refer to Pest Control Service Report for evidence. (jika ada) Rujuk Laporan Kawalan Makhluk Perosak untuk bukti. Please update monthly *Please remind Pest Controller to cover storeroom area (external/ internal). Sila ingatkan \"Pest Controller\" untuk merangkumi kawasan penyimpanan stor (dalaman/luaran). 2. Please attach Pest Control service report in the halal file. Sila lampirkan sekali Laporan bagi perkhidmatan Kawalan Makhluk Perosak di dalam Fail Halal. 6

2 Waste Management Record 1. Grease trap and Kitchen is compulsory for all outlet to record. Kawasan perangkap lemak dan bahagian dapur adalah wajib untuk kesemua outlet untuk rekod 2. Signature by Supervisor/Owner every month. Tandatangan oleh Penyelia/Pemilik outlet pada setiap bulan. *Please take note only shoplot may record dining area in the column. Ambil perhatian untuk Outlet jenis shoplot untuk rekod dining area pada ruangan yang disediakan. 3 Equipment & Sanitation Record 1.Please fill up based on frequency (daily, weekly & monthly) - Tick \"/\" only. Diminta untuk mengisi ruangan berdasarkan tahap kekerapan (harian, mingguan & bulanan) - Tandakan \"/\" sahaja. / // //// / / / / / // / // / / / / / // / // / // / // / / / // / / 7

Employee's Record 4 (Vaccination & Training) *Please fill up following employees' details and ensure all current existing workers are included: Diminta pihak outlet untuk mengisi maklumat pekerja di dalam ruangan dan memastikan kesemua pekerja yang masih bekerja masih tersenarai: Fill up the staff name (Isi nama staff). Fill up the expiry date of typhoid vaccination (Isi tarikh luput suntikan tifoid). Fill up the date of training attended for Food Handler and Halal Awareness Training (Isi tarikh hadir Kursus Pengendali Makanan & Kursus Kesedaran Halal). Please attach copy of typhoid injection, Food Handler Certificate & Halal Awareness Training certificate as proof of attendance in the Halal File. (Tolong kepilkan salinan kad suntikan tifoid, Sijil Kursus Pengendali Makanan & Sijil Kursus Kesedaran Halal di dalam Fail Halal). HALAL FILE & RECORDS 8

3.0 HALAL audit 2 (audit HALAL) Audit 3.1 Internal Halal Audit. Audit Halal Dalaman (HQ). 1 Pre-Audit Internal Halal Pre- Audit session will take Internal Halal audit will audit will be about 40 mins - 1 be conducted to all conducted as hour. Halal certified outlet at preparation for outlet Audit akan mengambil least once a year. to be certified Halal masa selama 40 minit (Before JAKIM audit) Audit Halal Dalaman - 1 jam. (HQ) akan dijalankan Audit Penyediaan akan untuk kesemua Outlet dijalankan bagi Outlets must be yang telah dipersijilkan prepared for the halal mempersiapkan outlet audit to make sure the Halal sekurang- untuk pensijilan Halal halal file is updated and kurangnya Malaysia (Audit yang the outlet is in good setahun sekali. dijalankan sebelum condition. audit JAKIM) Pihak Outlet perlu bersedia dengan fail halal dan memastikan outlet dalam keadaan yang baik. Halal audit will cover all aspects in the premises including storeroom (internal/external) and Halal file. May refer to the flowchart below for the sequence of Halal online audit. Audit Halal akan merangkumi kesemua aspek berkaitan premis termasuk bilik stor (dalaman/luaran) dan juga fail Halal. Boleh rujuk carta alir audit dibawah bagi turutan audit yang dijalankan secara remote/online. 9

3.2 Halal Online Audit Sequence Carta Alir bagi Audit Halal secara Online 1.Schedule and google meet link will be distribute a week before audit through Halal whatsapp group. Jadual audit dan link google meet akan diedarkan seminggu sebelum audit melalui Halal whatsapp group. 2.After audit, Internal Halal audit report will be given and outlet PIC must print & attach in the Halal file (Section 5) Setelah audit, laporan Halal audit akan diberi dan wakil outlet mesti mencetak & memasukkan ke dalam fail Halal (Bahagian 5). 3.Corrective action and proof of evidence (picture) must be submitted within given time through email/ WhatsApp. Pembetulan dan bukti (gambar) perlu dijawab dalam tempoh masa yang diberikan melalui email/whatsapp. Halal File & Outside outlet. Customer's Records You may point area (if Have) your camera around. Chiller/Freezer Storage Processing Cabinet area/ Kitchen Water Filter Personal Storeroom (Pentair) Belongings area/Prayer room 10

3.3 External Halal Audit Audit Halal Luar (JAKIM) JAKIM will audit on New Application/Renewal/Additional menu application or for monitoring audit. JAKIM akan menjalankan audit pada permohonan baru/pembaharuan/penambahan menu permohonan halal atau untuk audit pemantauan. Audit process will be conducted on-site or remote (online) Proses audit akan dijalankan secara lapangan atau secara remote (online). Allow the officer to conduct an audit and assist them along the process Membenarkan pegawai audit untuk melakukan audit dan beri kerjasama sepanjang audit berjalan. Please get prepared for Halal file and cleanliness during audit. Mohon bersedia untuk fail Halal dan kebersihan sewaktu audit. For New/ Renewal Halal application audit, date will be announced at least one day before. Untuk permohonan Halal baru dan pembaharuan, tarikh audit akan diumumkan sekurang – kurangnya sehari sebelum audit berjalan. JAKIM will do monitoring audit without notice. Thus, audit report must be submitted to Halal Team for us to reply any non – conformance raised. JAKIM akan melakukan audit pemantauan tanpa notis. Oleh itu, laporan audit perlu dihantar kepada pihak Halal bagi kami menjawab sebarang ketidakakuran yang di keluarkan. 11

4.0 CATEGORIES OF Halal non-conformance (KATEGORI Ketidakakuran peraturan halal) 4.1 Minor Non-Conformance Ketidakakuran Kecil Changes or additional Halal Certified Staff failed to Additional Raw Materials and Menu not Supplier, Manufacturer, Producer but attend Halal registered in MYeHALAL system. awareness training. did not inform the authority body (JAKIM/JAIN). Penambahan bahan mentah bagi produk Staff gagal hadir atau menu yang tidak didaftarkan di dalam Terdapat Penukaran dan Penambahan latihan kesedaran Pengeluar, Pengilang, Pembekal Bahan sistem MYeHALAL. Mentah yang mempunyai Sijil Halal tetapi halal. Failed to fulfill Good Manufacturing tidak memaklumkan kepada pihak Menu or Product Practices (GMP) requirements. Eg berkuasa. labelling registered Food items placed directly on the floor without \"pallets\". Failed to provide staff's facilities and not match with Used \"hands-free\" dustbin welfare. Eg: MYeHALAL system. There are no suitable place for Gagal untuk memenuhi keperluan Amalan staff to pray Pengilang yang Baik (GMP). Contoh There are no personal belongings Menu atau Maklumat area. pada produk yang Bahan makanan diletakkan diatas lantai didaftarkan tidak tanpa palet Penggunaan tong sampah tidak bebas sama seperti di dalam tangan. Gagal menyediakan kemudahan untuk sistem MYeHALAL. staff. Contoh: Tiada kawasan yang sesuai untuk staff Failed to show or fulfill related solat. documents or record in Halal File Tiada kawasan penyimpanan barang peribadi untuk staff. Gagal mengemukakan atau memenuhi kehendak dokumen atau rekod yang berkaitan dalam Fail Halal. Promo Menu not registered with MYeHALAL system & Menu that has registered is not consistent Menu Promo tidak didaftarkan di dalam sistem MYeHALAL & Menu yang didaftarkan tidak dikeluarkan secara konsisten. IMPLICATIONS (IF HAPPENED) KESALAHAN (JIKA BERLAKU) 1.Non-Conformance report will be issued by JAKIM to the outlet. Laporan ketidakakuran akan dikeluarkan pihak JAKIM kepada outlet. 2.Corrective action must be taken within 14 days. Tindakan Pembetulan mesti dibuat dalam tempoh 14 hari. 3.Follow-up audit will be done after complete 14 days (if needed). Audit susulan akan dijalankan selepas tempoh 14 hari (jika perlu). Failure to take Corrective action: 1.Halal certificate/application will be suspended. Sijil Halal/Permohonan akan digantung. 2.Authority will change the status of the company in Malaysian Halal Portal to suspended or/ freeze the company MyeHalal System. Pihak JAKIM akan membekukan sistem MYeHALAL syarikat. 12

4.2 Major Non-Conformance Ketidakakuran Besar Premise does not Number of muslim Presence of doubtful Failed to take corrective have PBT Licence staff did not fulfill raw materials, action for the minor Non- and FOSIM the Malaysian Halal manufacturer/ conformance raised certificate. certification distributor in Halal (NCR) issued by the requirements. status authority. Premis tidak mempunyai Lesen Bilangan pekerja Wujud bahan mentah, Gagal untuk mengambil Perniagaan dan Sijil Muslim tidak pengilang, pengedar tindakan pembetulan untuk berdaftar FOSIM. yang diragui status memenuhi keperluan kesalahan kecil yang Pensijilan Halal halalnya. diberikan daripada pihak Malaysia. autoriti. Utilize confusing or non-halal Misused Malaysian Companies committed terms for company's name, Halal Logo or display the same mistakes or menu, product,brand and expired Halal certificate repetitive minor Non- label. eg: bak kut teh,bacon at outlet. Conformances. Penggunaan nama yang Menyalahgunakan Pihak Syarikat mengelirukan atau tidak halal penggunaan logo halal melakukan kesalahan untuk kegunaan nama syarikat, yang sama atau berkali- menu, produk, jenama dan label. malaysia atau mempamerkan sijil halal kali melakukan contoh: bak kut teh, bacon. ketidakakuran Kecil. yang tamat tempoh. Does not allow Utilizing drinking Raw material or Failed to follow raw Inspection Officer to glass labeled with product material control enter the premise for alcohol beverages contaminated with procedure. audit/monitoring brand. pest feces. Gagal mematuhi purpose. prosedur kawalan Penggunaan gelas Bahan mentah atau bahan mentah. minuman yang produk dicemari najis Tidak membenarkan Pegawai Pemeriksa untuk berlabel jenama haiwan perosak. minuman keras. masuk ke dalam premis untuk pengauditan/pemantauan . Presence of worship instrument & items in processing area. Terdapat alat dan unsur penyembahan di kawasan pemprosesan. IMPLICATIONS (IF HAPPENED) KESALAHAN (JIKA BERLAKU) 1.Non-Conformance report will be issued by JAKIM to the outlet. Laporan Ketidakakuran akan dikeluarkan oleh JAKIM kepada outlet. 2.Halal Certificate will be suspended. Sijil Halal akan digantung. 3.Corrective action must be taken within 14 days. Tindakan pembetulan mesti diambil dalam tempoh 14 hari. 4.Non-Conformance report will be issued to Halal Team for verification either to: Laporan ketidakakuran akan dibawa ke pihak Pengesahan Halal untuk: Follow-up audit. Audit susulan. Halal Certificate will be return back to the outlet. Sijil Halal akan dipulangkan kepada outlet. Halal Certificate will be revoked. Sijil Halal akan ditarik. 13

4.3 Serious Non-Conformance Ketidakakuran Serius Syariah Technical Presence of non- Presence of There is changes of halal certified for outside non-halal management and raw materials, food or drinks company's name without menu, product, inside the noticing the authority. equipments used or premise. others related. Berlaku perubahan pengurusan dan nama Membawa masuk syarikat tanpa makluman makanan atau pihak berkuasa. Penggunaan bahan mentah, ramuan, minuman luar yang menu, produk, tidak halal ke dalam premis. peralatan atau yang lain berkaitan yang statusnya tidak halal.. Presence of mixing, Fraud or changes of utilizing, handling, information on the Halal storage of non-halal items with halal items. certificate or the logo. Berlaku percampuran, Pemalsuan, penyelewengan atau mengubah maklumat penggunaan atau pada Sijil Halal atau Logo pengendalian produk Halal Malaysia. tidak halal dengan produk yang halal. IMPLICATIONS (IF HAPPENED) KESALAHAN (JIKA BERLAKU) 1.Notice on revoked Halal Certificate will be given. Notis Penarikan Sijil Halal akan dikeluarkan. 2.Halal Certificate will be revoked. 2S. ijil Halal akan ditarik serta-merta. 3.Revoked Halal Certificate report will be issued to Halal Verification Panel. Laporan Penarikan Sijil Halal akan dibentangkan ke Pihak Pengesahan Halal Malaysia. 4.Authority may listed revoke Halal Certificate company in Malaysian Halal Portal and/or freeze MYeHALAL account for (3)months. Pihak autoriti akan mengeluarkan syarikat dari senarai syarikat yang disahkan halal atau membekukan akaun MYeHALAL syarikat yang ditarik sijil halalnya selama 3 bulan. 5.If Central Kitchen Halal Certificate revoked due to serious non-conformance, all food premise related Halal certificate also will be revoke. Jika Sijil halal dapur berpusat yang ditarik atas sebab kesalahan serius, kesemua premis makanan yang berkait juga akan ditarik sijil halalnya. 6.Any Halal certificate holders which their Halal Certificate has revoked, will be forbade from using or display Malaysian Halal Logo, or any terms related to halal. Authority may take any legal action if needed. Kepada Pemegang Sijil Halal Malaysia yang sijilnya ditarik, dilarang untuk menggunakan logo halal atau yang berkaitan dengan halal. Pihak autoriti berhak untuk ambil tindakan undang-undang. 14

5.0 MALAYSIA HALAL CERTIFICATION FLOW CHART (CARTA ALIR PROSESS PENSIJILAN HALAL MALAYSIA) 1.The certification will be done by Halal HQ Team. 2.Full cooperation from outlet is needed with the Halal team along the process of 7.1 New Halal Application, 7.2 Renewal application including the involvement of outlet in Pre-audit and corrective action (if needed) within given period START Applicant submit an online application. Pemohon menghantar permohonan halal di sistem MYeHALAL Acceptance of applications by the Issuance of Malaysia MyeHALAL system. Halal Certificate Permohonan halal diterima Sijil Halal dikeluarkan melalui sistem MYeHALAL. Malaysia Halal Certification Panel Receiving supporting document (Take action) (Take action) JAKIM menerima dokumen Meeting sokongan permohonan Mesyuarat Ahli Panel Halal JAKIM review application and Corrective (Without NCR) audit the documents given. Action JAKIM menyemak dokumen On-site audit / Online permohonan. (If Incomplete) (NCR) audit (If Complete) Audit Lapangan / Audit atas talian JAKIM will Issue Charges Letter (Fee). Audit scheduling Arahan pembayaran dikeluarkan Jadual Audit dikeluarkan Receiving payment Bayaran diterima 15

5.1 Document needed for Halal New Application Senarai dokumen yang diperlukan untuk Permohonan Baru Halal SSM Registration Slip Pendaftaran SSM Syarikat. Valid Business License. Slip Lesen Perniagaan yang masih sah. Valid FOSIM Certificates. Slip Pendaftaran Premis Makanan (FOSIM) yang sah (Rujuk Lampiran 1). Identity card and Offer letter of two(2) Muslim local staff. Kad Pengenalan dan Surat Tawaran dua(2) orang staf Muslim lokal. Interior Plan design & Nearby Outlet Plan. Pelan dalaman & Pelan Outlet Berdekatan (Rujuk Lampiran 2&3) 16

5.2 Renewal Halal Process Proses Pembaharuan Sijil Halal After checking and confirm Halal certificate had expired, Halal logo must be taken down. Selepas pasti Sijil Halal telah tamat tempoh, Halal logo perlu dibawa turun. Halal team will initiate renewal process for Halal certificate prior 3 months before expired, document required will be request through Supervisor, Operation/Franchisee. Tim Halal HQ akan melakukan permohonan pembaharuan Halal 3 bulan sebelum sijil tamat tempoh, dokumen yang diperlukan akan diminta daripada supervisor/ pihak operasi/ pihak francaisi. Outlet must be prepared to be audited by JAKIM. Scope audit: Halal File & Outlet Pihak premis perlu bersedia untuk diaudit dengan JAKIM. Skop Audit: Fail Halal & Outlet. Once Renew Halal certificate had approved, Halal certificate will courier/pick up by operation to outlet. Thus, Halal logo along with Renew Halal certificate need to be exhibit on outlet. Setelah sijil Halal diperbaharui, sijil Halal akan dikurier/ diambil oleh Operation kepada outlet. Oleh itu, logo Halal dan sijil Halal yang baru perlu dipamerkan di outlet. 17

5.3 Document needed for Halal Renewal Application Senarai dokumen yang diperlukan untuk Permohonan Pembaharuan Halal SSM Registration Slip Pendaftaran SSM Syarikat. Valid Business License. Slip Lesen Perniagaan yang masih sah. Valid FOSIM Certificates. Slip Pendaftaran Premis Makanan (FOSIM) yang sah (Rujuk Lampiran 1). Identity card and Offer letter of two(2) Muslim local staff. Kad Pengenalan dan Surat Tawaran dua(2) orang staf Muslim lokal. Location Map (Google Map) Pelan Lokasi Outlet (Rujuk Lampiran 2). 18

5.2 Missing Halal Certificate Sijil Halal Hilang Search around or reach Operation for assistance. Melakukan pencarian di semua tempat / hubungi pihak Operasi (OM/AM) untuk bantuan. Within two weeks, if still gone missing. Please inform Halal Department HQ. Dalam tempoh dua minggu, jika sijil masih tidak dijumpai. Sila hubungi bahagian Halal Tealive HQ Outlet shall lodge a police report of missing certificate & Prepare a Bank Draft of RM50 to \"Ketua Pengarah Jabatan Kemajuan Islam Malaysia\". Pihak outlet perlu membuat laporan polis atas kehilangan sijil & Menyediakan Bank Draf RM50 atas penama \"Ketua Pengarah Jabatan Kemajuan Islam Malaysia\". Outlet need to pass the police report and bank draft RM50 to Halal Department. Pihak outlet perlu hantar laporan polis dan bank draf RM50 ke Bahagian Halal Tealive New certificate will be given to Halal Department. The certificate will be couriered or pick-up by operation. Reminder to display. Sijil halal akan dihantar kepada Bahagian Halal Tealive. Sijil Halal yang diterima akan di'post' atau diambil oleh Bahagian Operasi. Peringatan untuk mempamerkan sijil Halal yang diterima 19

6.0 Staff requirements (Keperluan staff) 01 All Staff must have Typhoid injection, Food Handler Training, Halal Awareness Training. Kesemua pekerja mesti mempunyai Vaksinasi Kepialu, Rekod Latihan Pengendali Makanan dan Latihan Kesedaran Halal . 02 Personal Belongings of staff must store at designated area that provided and properly labelled. Barangan Peribadi staf mesti disimpan di kawasan tertentu yang disediakan dan label. 03 Sufficient Muslim staff (1 Malaysian Muslim staff in every shift). Mempunyai bilangan pekerja warganegara Malaysia Muslim yang mencukupi pada setiap shif. 04 Outlet must provide adequate prayer room for staff to perform their prayers. Pihak Outlet perlu menyediakan kemudahan ruang solat yang selesa untuk staf menjalankan ibadah solat. 05 All staff must wear proper and clean attire and not allowed to wear jewellery or accessories in processing area. Kesemua staff mesti memakai pakaian yang betul dan bersih dan tidak memakai barang kemas atau aksesori di kawasan pemprosesan makanan. 06 All male muslims staff are permitted to go for Friday prayers. Rotation system will be made to ensure male muslim personnel to perform Friday prayers. Semua staf muslim lelaki dibenarkan untuk keluar pergi Solat Jumaat. Rotasi Shift akan dibuat untuk memastikan kesemua staf lelaki muslim dapat menjalankan ibadah solat jumaat. 20

7.0 raw material control (kawalan bahan mentah) All raw material at outlet shall be from approved Halal Raw Material Master (Refer e-Master QR code) Kesemua bahan mentah yang berada di outlet mestilah yang dah disahkan seperti yang ada didalam \"Halal Raw Material Master\" (Rujuk pada e-Master code) All the trading items sell at outlet must have halal certification that provided in e-Trade QR code. Kesemua barang dagangan yang dijual di outlet mesti mempunyai sijil halal yang sah seperti yang ada di dalam kod QR e-Trade. 7.1 What to check during receiving stock: Apa perkara yang perlu di periksa jika terima stok: Sir, What to check First thing first, you need to check: during receiving of 1.Name of the product. 2.Product Expiry date raw material? 3.Manufacture name 4.Cleanliness (clean/dirty/pest) 5.Packaging condition (Good/Bad/Damaged) But you may reject the item if: Expired Leaking Damaged Packaging Presence of Pest/Pest infestation 7.2 In the situation of Self-Purchasing by outlet, SOP below shall strictly followed: Jika situasi memerlukan outlet untuk melakukan pembelian secara sendiri, Prosedur dibawah mesti dipatuhi: (Sabah & Sarawak Only) 15 Self-Purchasing only allowed APPLICABLE ONLY Outlet must make a copy and after official Halal Memo issued FOR EAST MALAYSIA keep the receipt, invoice or any by Halal Department. OUTLET other medium for any self- purchase item. Pembelian secara sendiri hanya 3 dibenarkan jika ada Memo Halal Pihak outlet mesti membuat salinan rasmi dari Bahagian Halal Tealive. If outlet facing difficulty in dan menyimpan resit, invois atau reaching existing raw apa- apa medium sebagai rujukan 2 atas material, official notification proses pembelian sendiri yang Purchase only raw material shall be made to operation dilakukan. based on alternative raw for further action. 4 material list of attachment. Jika outlet menghadapi masalah untuk mendapatkan Purchasing process shall be done Pembelian bahan mentah bahan mentah yang sedia ada by Supervisor/Owner/Senior yang dibenarkan hanya staff. didalam senarai, berdasarkan senarai bahan pemberitahuan perlu dibuat Proses pembelian mestilah dibuat mentah alternatif yang telah oleh Penyelia/Pemilik/Staf senior. kepada Operasi untuk dikeluarkan. tindakan. 21

7.3 The Do's and Donts for Raw Material Control Tindakan \"Do\" dan \"Donts\" dalam mengawal bahan mentah. Please ensure Raw material segregate between food, non-food, chemical substances and personal belonging. Pastikan bahan ramuan diasingkan diantara makanan, bukan makanan, bahan kimia dan barang peribadi. Raw Material Packaging Raw Storage Material Please keep personal belongings at provided places, e.g locker/container/rack/cabinet/drawer. (Please label the personal belongings area) Simpan barangan peribadi di tempat yang disediakan, contoh loker/bekas kontainer/rak/kabinet/laci. (Diminta untuk melabel kawasan barangan peribadi) Cabinet Container Drawer Raw material must be on pallet/rack/cabinet, not directly on the floor. Pastikan bahan mentah yang digunakan diletakkan diatas pallet/rak/kabinet, bukan secara bersentuhan diatas lantai. 22

DO NOT purchase raw material DO NOT allowed to bring in non- DO NOT place any personal from outside, to prevent halal food/drink outlet. (Pork, food/drink/item at the Lard, Alcohol, Bacon) doubtful/non-halal material in preparation/kitchen/storage the outlet. DILARANG untuk membawa area. makanan/minuman/barang yang DILARANG untuk membeli bahan bukan halal masuk ke dalam outlet. DILARANG untuk meletakkan mentah daripada luar, untuk makanan/minuman/barangan mengelakkan daripada bahan peribadi di kawasan mentah yang halal dan diragui pemprosesan/dapur/kawasan statusnya ada di dalam outlet. stor. Not listed raw material DO NOT let storeroom in DO NOT put stock DO NOT use box as DO NOT keep chemical messy condition. directly on the floor. divider. It may attract close with stock. Must use pallet as an Dispose empty boxes if pest. DILARANG needed. alternative. menyimpan bahan DILARANG untuk DILARANG DILARANG untuk menjadikan kotak kimia membiarkan keadaan meletakkan stok sebagai penghadang. berdekatan dengan stor didalam keadaan bersentuhan dengan Ia boleh menarik yang bersepah. Buang lantai. Penggunaan perhatian serangga. stok. kesemua kotak kosong pallet digalakkan yang tidak digunakan. sebagai alternatif. 23

7.4 Sharing Storage with other brand. Berkongsi Bilik stor dengan Jenama lain. If your outlet sharing raw material storage with other brand/shop/vendor. Jika outlet anda berkongsi penyimpanan bahan mentah dengan jenama/kedai/vendor lain. Outlet shall have clear segregation between TEALIVE with other brand. (eg: Shell) in one store area. Mesti ada pengasingan diantara barangan TEALIVE dan jenama lain (Contoh:Shell) di dalam satu kawasan stor. Sir, What is the Take a look on the meaning of clear examples below segregation? Tealive Rack Shell Rack Tealive Pallet Notes!!! Shell Pallet Segregate & a clear labelling of \"Tealive\" brand shall be displayed at tealive area if sharing store room with other brand. Asingkan & label jelas menyatakan jenama \"Tealive\" perlu dipamerkan di kawasan Tealive jikalau berkongsi bilik penyimpanan dengan jenama lain. 24

7.5 Purchasing Ice from Outside. Pembelian Ais daripada Luar. Sir, our ice maker machine is damaged and under maintenance, can we purchase ice cube from outside? UNDER MAINTENANCE Yes, you may. But you have to follow the condition below before choosing the ice supplier. Ice Maker Machine Purchasing Ice cube from outside are ALLOWED if the ice maker machine is under maintenance or faced difficulty on availability of ice with condition as followed: Pembelian ais kiub daripada luar adalah DIBENARKAN jika mesin pembuat ais sedang dibaiki atau berdepan masalah ketiadaan ais dengan syarat-syarat berikut: Ice cubes purchased from Ice cubes purchased from supplier/manufacturer that have registered supplier/manufacturer is certified Halal license with Ministry of Health (MOH) @ Ais kiub dibeli daripada KKM/ MESTI Certificate pengedar/pengilang yang sah persijilan Ais kiub dibeli daripada Halal pengedar/pengil ang yang berdaftar lesen dengan Kementerian Kesihatan Malaysia (KKM) @ MOH/ Sijil MESTI COMPULSORY (WAJIB) NOT COMPULSORY BUT PREFER TO HAVE (TIDAK WAJIB TETAPI BAGUS UNTUK ADA) Record of Receipt/Invoice must be kept as evidence and report it to Halal Team. R e k o d P e m b e l i a n / I n v o i s m e s t i d i s i.m p a n s e b a g a i b u k t i d a n l a p o r kepada Team Halal di HQ. 25

7.6 Permission to purchase sugar from other shops. Kebenaran untuk membeli gula dari kedai. MEMO!!! Outlet are ALLOWED to purchase sugar from other shop particularly on these two (2) brands only \"Central Sugars Refinery Sdn Bhd\" & \"MSM Prai Berhad\" that has registered in our MYeHALAL system. However, there will be no other brand of sugar can be used in outlet other than two(2) brand stated. Outlet DIBENARKAN untuk membeli gula dari kedai, akan tetapi hanya tertakluk kepada dua(2) jenama sahaja iaitu \"Central Sugars Refinery Sdn Bhd\" & \"MSM Prai Berhad\" yang telah didaftarkan di dalam sistem MYeHALAL. Oleh yang demikian, jenama lain selain yang disebutkan diatas adalah tidak dibenarkan untuk berada dan digunakan di dalam outlet. 26

8.0 The usage of critical item/equipment at halal outlet (Penggunaan peralatan yang kritikal bagi outlet halal) 1 Water Filter & Pre-Filter Penapis air & Pra-Penapis 1.Water Filter used must be Halal Certified. Penapis air & Pra-penapis yang digunakan mesti dipersijilkan Halal. 2.Label the shelf life date for water filter & prefilter for each replacement. Label jangka hayat tarikh bagi penapis air dan pra-penapis pada setiap penukaran. 3.Keep the Halal certification for both in Halal File. Simpan Sijil Halal untuk kedua-duanya di dalam Fail Halal No purchasing of other brand except from Tealive HQ only!!! Tiada pembelian jenama lain selain yang dari HQ Tealive sahaja!!! 2 1.Do not purchase brush from outside, only Coffee Brush purchase & use from HQ. Berus Kopi Dilarang membeli berus daripada luar, hanya beli & guna daripada HQ sahaja. 2.Make sure the brush is not from animal hair source. Pastikan bulu berus kopi yang digunakan bukan dari sumber haiwan. 3. Keep the brush specification provided by Halal Team in the Halal File. Simpan spesifikasi berus yang disediakan oleh Team Halal di dalam Fail Halal. 27

10.0 Lampiran (attachment) Attachment 1 - FOSIM Certificate Example 28

Attachment 2 - Business License Example 29

Attachment 3 - Outlet Interior Design Attachment 4- Outlet Nearby Plan Layout Printed Handmade 30

INTRODUC NG HALAL EXECUTIVE TEAM If you have question to ask regarding Halal matters, you may ask our Halal Executive team below: Ahmad Nazmi Bin Zulfakhar [email protected] (010-8666252) Nurul Hidayah Binti Razila Binti Anuar Samsudin [email protected] [email protected] (011-14339095) (011-40311943) Safiah Zafirah Binti Ahyer Muhammad Afiq Syazwan Bin [email protected] Kamrizal (016-3979849) [email protected] (011-21515756) 31