Asset Maintenance (MS) Capability Statement 2022-2023

Capability Statement Strengthening Performance with Precision and Reliability A PROUD MEMBER OF METROWEST GROUP metrowest.com.au

Strengthening Performance with Precision and Reliability 2

CONTENTS 05 07 Our Story 09 Our Clients What Clients Say 11 Our Services 13 Our Team 15 Our Success 17 Our Systems TECHNICAL QUALITY RESPONSIVE Metrowest Services Capability Statement | metrowest.com.au 3

Our Story Metrowest Services (a member of the 25-year old Metrowest Group) established in 2012 to provide professional services in Asset Maintenance, Critical Infrastructure and Facilities Maintenance for both Government and Private clients. Our number one focus is to provide our clients with the best possible service centred on Precision and Reliability. Precision in our work quality and attention to detail, and reliability in our people, our advice and the meeting of deadlines. Metrowest Services is Western Australian owned, Our primary purpose is to support our clients Perth- based and part of the Metrowest Group. through the delivery of scheduled preventative We are a merger of the service business units maintenance programs that will optimise equipment of our sister companies Metrowest Electrical & run rates and longevity while minimising business Communication Pty Ltd (MEC), Metrowest Power downtime and costs associated with breakdowns. Systems (MPS) and Metrowest Constructions (MC). Metrowest Services bring a high level of expertise, We specialise in efficient installation, motivation and enthusiasm to our business commissioning, maintenance and repair partnership. We pride ourselves on being able to services to quickly resolve equipment offer valuable advice and industry insights. We are faults and minimise business interruptions. passionately dedicated to developing long term business partnerships by providing quality service and delivering solutions that strengthens your reputation, and ours. 4

Our Clients Livestock Companies Metrowest Services Capability Statement | metrowest.com.au 5

What Clients Say Always happy to support Metrowest, Metrowest provided our project team with you are good at what you do. expert advice, timely updates on the status Strata Manager at Cygnet West of the project and carried out the works to a very high standard. Metrowest has for many \"You are good at years been our favoured electrical and building what you do\" contractor who exceed our expectations and deliver projects on time and budget. 6 Brendan Bell, Operations Manager \"Came through with flying colours\"

I would like to take this opportunity to formally I would like to extend my gratitude and utmost thank Metrowest for their outstanding work respect to all Metrowest Services managers, on rectifying issues at Inghams feed mill in sales team, and technicians. I am very grateful Wanneroo, WA. for all the help they've given in managing the farm. You have a very great team! The efforts of the whole team at Metrowest Lito Gabriel, St. Albans Farm Manager were second to none - starting from the call centre through to the management team. The service provided to replace the faulty dimmer was exceptional by Metrowest. The job Thank you to the whole Metrowest team was completed with minimal time required and for your quick response and all your efforts as it was an urgent fix, they came through throughout the night and morning in with flying colours. diagnosing and repairing our fault. Nigel Dinkgreve, Farm manager This involved the management team \"Exceed our expectations constantly liaising with the technician and our and deliver\" team throughout the night, working through and diagnosing and tracing equipment and providing vital information and knowledge. We worked together as a team and communicated well in diagnosing and tracing the fault. They were able to locate, pinpoint and diagnose what was causing the plant to trip out at the feed mill. As a result, they could then disconnect and remove the faulty equipment, reinstate new equipment and have the plant back up and running in full production mode shortly after lunch. Great professionalism and workmanship from everyone involved across the board and a good result as well! Rodney Johnson, Maintenance Manager \"Great professionalism and workmanship\" Metrowest Services Capability Statement | metrowest.com.au 7

Our Services Our experienced and skilled technicians with extensive knowledge of your assets and facilities will provide effective and efficient service. We are your partner for all trade maintenance services, projects and solutions that create healthy, safe and efficient environments. 8

Metrowest Services provides all trades maintenance servicing the public, retail, commercial and industrial sectors. We are on call to respond to a range of preventative and reactive maintenance requests 24 hours a day, 7 days a week. Preventative Maintenance Reactive Maintenance We are committed to maximising the lifecycle 24/7 emergency breakdown team, ready to of our client's assets through regular scheduled respond to your needs maintenance. Single Source Solution Experienced Team Our breadth of service is our competitive advantage, The Metrowest team includes degree and because customers only ever need to deal with one trade qualified staff with a 'can do' attitude contractor for any service requirement. and years of industry experience. Customised Service Wide Coverage Whether you require emergency repair services, We support our clients and products 24/7, a bespoke maintenance program for your every day of the year. facility, or aren't sure of your needs, contact us today and one of our friendly experts can assist! Metrowest Services Capability Statement | metrowest.com.au 9

RAC WA Commercial Electrical 14 sites across WA including Head Office Asset Maintenance and RAC Collier Pass Call Center Quay Perth Fault Diagnosis and Repair All electrical and building maintenance Generator and ATS HV and LV Circuit Breakers Industrial Electrical Power Audits Asset Maintenance Thermographic Inspections (AS ISO 18436.7:2014) Fault Diagnosis and Repair RCD Testing Generator and ATS Emergency Lighting HV and LV Circuit Breakers Switchboard Replacement Power Audits and Upgrades Thermographic Inspections (AS ISO 18436.7:2014) Baiada Poultry and RCD Testing Inghams Enterprise Emergency Lighting 16 Farms, Hatchery and Feedmill Switchboard Replacement and Upgrades 10

Critical Infrastructure DC and Battery Systems Diesel Rotary UPS Large Scale UPS Systems Static UPS Laser Alignment Load Testing Surge Protection Facility Maintenance Access and Security St Andrew's Grammar Building Maintenance Turf & Garden, and Roof Services Glass maintenance Carmel Group HVAC General building maintenance for Landscaping and Treelopping commercial and childcare centres Painting Care Property Group Plumbing and Gas Fitting All building strata maintenance for Roof Maintenance 10 strata complexes Metrowest Services Capability Statement | metrowest.com.au 11

Our Team At Metrowest we pride ourselves on creating and driving a culture of teamwork, collaboration and empowerment. It is through the talent and commitment of our highly experienced team that we consistently deliver the best possible outcomes for our clients. 12

This is best represented by the many longstanding employees and customers we have across the Metrowest family. YEARS WORKING 1 employee + RAC WA WITH METROWEST 25+ 20+ 2 employees + 3 customers 15+ 6 employees + Fujitsu 10+ 17 employees + ASX We are extremely proud of our people and our collective achievements. Together, we assess your individual requirements to ensure fit for purpose solutions that deliver the best possible value for money. Metrowest Services Capability Statement | metrowest.com.au 13

Our Success Over 600+ Metrowest Services currently maintains over 600 assets and facilities. Led by our core values Assets of Precision and Reliability, all assets and facilities are maintained to the highest standards. Under management FY 21-22 Over Scan this QR code 2,000+ to view Asset Maintenance Breakdown & case studies. Maintenance 14 Call Outs Attended FY 21-22

Currently 213+ more than 300+ Repeat Sites Customers are managed by Metrowest Currently more than 300+ customer sites are managed by Metrowest Services in Australia and the company's continued growth in size and expertise enables Metrowest Services to offer a wide range of quality solutions. Metrowest Services Capability Statement | metrowest.com.au 15

Our Systems Integrated Systems At Metrowest Services everything we do is underpinned by our systems and processes and by those of our clients. These systems ensure we are responsive; able to track resources; able to provide accurate reporting and to meet our client's requirements ad expectations. We always aim to be adaptive and continuously improve and have recently obtained our ISO accreditations in: • ISO 9001, 14001 and 4801 [QMS] Qualiy Management Systems • Knowledge management system [KMS] • Resource management systesm [RMS] • Project Administration management system [PAMS] • Health Safety Environment management system [HSEMS] • Job Management • Technician Management • Integrated Financial System • Cloud Based System • Field Based Mobile Application • Team Collaboration • Document Control • Cloud Based System • Dynamics 365 Customer Relationship Management • WA Electrical Contractor's Licence • All technicians have current WA Electrical Licences • Member of National Electrical and Communications Association WA • Member of Strata Community WA 16 • Member of Property Council WA

Our number one focus is to provide our clients with the best possible service centred on Precision and Reliability. Company Details 17 Metrowest Services Pty Ltd ABN: 20600705511 70 Belmont Avenue, Belmont WA 6104 Metrowest Services Capability Statement | metrowest.com.au

Metrowest Services Pty Ltd 70 Belmont Avenue, Belmont, Western Australia 6104 P. +61 8 9416 0666 | E. [email protected] | www.metrowest.com.au 18