Latin Honors for Undergraduate StudentsEffective with the December 2007 graduating class, baccalaureate degrees with honors are conferred inaccordance with the following cumulative grade point averages on work attempted at Regent University.GPAs are NOT rounded up: ) Summa Cum Laude: 4.00 cumulative GPA ) Magna Cum Laude: 3.95-3.99 cumulative GPA ) Cum Laude: 3.85-3.94 cumulative GPAThe cum laude designations apply only to undergraduate candidates who have completed 50% or more of theircoursework at Regent University. Candidates for Latin Honors will be designated in the Commencement andCommissioning programs according to final grades submitted by March 15. Official designations will bedetermined after all courses have been completed and grades submitted for the degree. These designations willbe noted on the awardees' official academic transcripts and diplomas._______________________________________________________________________________________ DiplomasPlease review the Degree Clearance section for information on requirements and timelines for the issuance ofdiplomas or certificates and complimentary copies. ) Graduates must report any errors on their diploma within thirty days of receiving the diploma. If errors are not reported within this timeframe, graduates will be charged a replacement fee (see below). ) If your diploma has been lost or damaged, you may order a replacement diploma by submitting a Diploma Replacement Form to the Registrar's Office. The fee is $30 for diplomas issued after July 1, 2006 and $50 for replacement of a diploma issued prior to July 2006. ) Fees may be paid online through the Business Office website by selecting 'Transcript Payment\" under \"Miscellaneous Payments\" or by check or money order payable to: Regent University Registrar's Office, SC 218 1000 Regent University Drive Virginia Beach, VA 23464 UNIVERSITY ADVISING XX
Chapter 9 STUDENT SUCCESSKEY ROLES TO STUDENT SUCCESSDescription of the three roles that help a student succeed.STUDENT SUCCESS PLANNINGInterdepartmental cooperation to ensure student success.SATISFACTORY AC ADEMIC PROGRESS (SAP)Explanation of maintaining SAP toward a degree.AD MINISTRATIVE WITHDRAWALSSituations in which students may be dropped from classes by the University.VOLUNTARY WITHDRAWALSProcedure students must take to voluntarily withdraw from the University.
Chapter10 SYSTEMSADVISECRMUniversityAdvisingstudentinformationdatabase.BANNEROfficialstudentinformationsystemsusedacrossalldepartments.DEGREEWORKSAcademicdegreeplantotrackstudentprogresstowardgraduation.WEBxTENDERCurrentformsdatabaseusedacrossalldepartments.eFORMSNewformsprocessingdatabase(willeventuallytakeoverforexTender).
STUDENTATTRIBUTESStudentattributeslistedbelowshowtraitsuniquetoeachstudentandtheirexperiencehereatRU.ALERTSAlertsarecreatedbothmanuallyandautomaticallybythesystem,faculty,andstaffsothatpeopleinotherdepartmentscanreachoutstudentsandfurtherassistthem.STATUSINFORMATIONIdentifiesthestudenttype(Continuing,DualEnrolled,Readmitted,VisitingStudent,etc.)andwhetherthestudentisonlineoron-campus.POSTS,ACTIVITIES,NOTESProvidesdocumentedinteractionsreferringtothestudentthatcanissharedbetweenalldepartments. UNIVERSITYADVISINGXX
BannerOFFICIALSTUDENTINFORMATIONSYSTEM (SIS)BannerisRegent’sOfficialStudentInformationSystem thatisusedacrossalldepartments.ThereareseveralscreensinBannerthatareimportanttobefamiliarwithinordertoassistastudent.SPAIDEN: SFAREGQ:studentpersonalidentification. queryofastudent’sregistrationbytermSGASTDN: SFAREGS:generalstudentinformation screenwherestudentcanberegisteredforclassesSPACMNT: TSAAREV:commentsfrom interactionswithstudents financialaidscreenwhereonecanviewastudent’sbalanceSGAADVR: ROASTAT:assignedadvisor financialaidscreenwhereonecanaccessseveralpartsofa student’sFAinformation UNIVERSITYADVISINGXX
ANNOUNCEMENTSAnnouncementsareimportantpostsorreminderssentouttotheentireclassbytheprofessor.STARTHEREStartHereisalinkthatbringsnewonlinestudentstoawebpagethatintroducesthem tothebasicsofgettingstarted.SYLLABUSSyllabusbringsuserstothepagethatdisplaysadownload-ablecopyofthecoursesyllabus.INSTRUCTORINFOInstructorInfoconsistsofthecontactinfoandabriefbioofthecourse’sprofessor.COURSECONTENTCoursecontentcontainstheactualmaterialthatstudentsmustcompletebeforethecourseenddate.ASSIGNMENTSAssignmentsvaryincontent.Someprofessorswillplacethesyllabusoralinkon“howto”completeassignments.COLLABORATEBlackboardCollaborateisavideo-chatcapabilitybuiltintoBlackboardthatsomeprofessorsmayutilize.DISCUSSIONBOARDDiscussionBoardisusedforaassignmentsand toengageininteractionbetweenstudentswhereresponsescanbesharedandrepliedtobytheentireclass.MYGRADESMyGradesshowsgradesandcommentsfrom theprofessorearnedafterthecompletionofvariousassignments.TOOLSToolsconsistsofmanydifferentresourcesavailablethroughBlackboardthatastudentmightwanttoaccess. UNIVERSITYADVISINGXX
eFormsAccessAfterloggingintoMyRegentPortal,undertheFaculty/StafftabscrolldowntotheImportantLinkssection.SelecteFormsintheFormssection.ClickoneForm AdminInterfaceandthenenteryourcredentialstologin.Clickonthemagnifyingglasstotheleftofthescreentoseemoredetailsregardingastudent’sform. UNIVERSITYADVISINGXX
WebxTender UNIVERSITYADVISINGXX
Chapter11 QUALITYASSURANCEQM EVALUATIONTOPICS&AVAYAQUESTIONSPhonequalityevaluationcriteriaPHONEMETRICSAcceptablemeasurementsofworkqualityandefficiency
QM EvaluationTopics& AvayaQuestions SCORING OUTOF100INBOUNDGREETINGDidtheadvisingstaffanswerthecallwithastatementthatthanksthestudentforcallingUniversityAdvising,identifiesthemselvesandoffersassistance? Example:\"ThankyouforcallingUniversityAdvising,thisis(entername),howmayIassistyoutoday?\"________________________________________________________________OUTBOUNDGREETINGDidtheadvisingstaffcallattheappropriatetime(observingtimezoneandhonoringappointmenttimes)? Didthestaffidentifythemselvesandaskifthisisagoodtimeandhelpframethereasonforthecall?Ex:\"HimynameisJohnSmith,anadvisoratRegentUniversity,andI'm callingtoassistyouinregistrationfortheSummerSemester,isthisagoodtime?\"________________________________________________________________LEGALRELEASEDidtheadvisorstate,\"Thiscallwillbemonitoredforqualityandtrainingpurposes.\"________________________________________________________________FERPADidtheadvisorconfirm thestudent'sidentity? WasstudentrepresentativeaskedforPasswordandwasthePasswordverified?________________________________________________________________PREPARATION&ENGAGEMENTDidtheadvisingstaffpersonalizethecallbylookingthroughNotes,Alerts,Postings,SPACMNT,SAAADMS(ifapplicable),etc..? Example:\"I'm sogladyoucalled,thelasttimewespokeyouweredecidingontakingclasses,haveyoureachedadecision?\"________________________________________________________________KNOWLEDGEANDSKILLDidtheadvisingstaffutilizeandnavigateappropriatescreensorresourcesinordertoprovidethestudentaccurateinformationandservicepertinenttothecaller? Didthestaffdoalltheycouldtohelpthestudentwithouttransferringthestudent?(Advise,Xtender,Catalog,RegentWebsite,Discoverer,etc.).Wasthestudenthelped? UNIVERSITYADVISINGXX
ADDITIONALASSISTANCEDidtheadvisingstaffaskifthecallerneededadditionalassistance? Didtheadvisingstaffarrangeforanappointmenttimeifapplicable?________________________________________________________________CALLERSATISFACTIONWasmainreasonforcalladdressed? (Wasthecallerhelped?)________________________________________________________________DOCUMENTATIONDidadvisingstaffNotecallinAdvise(SPACMNTifAdviseisn’tavailable)? Doesnotationprovideenoughinformationforfuturereference? Wasallmentionoffollow-upnoted?________________________________________________________________FOLLOW UPDoesAdvisenotes,posts,tasks,oremailsmentioncompletionofnotedfollow-up?________________________________________________________________PREPARATION&ENGAGEMENTDidtheadvisingstaffpersonalizethecallbylookingthroughNotes,Alerts,Postings,SPACMNT,SAAADMS(ifapplicable),etc..? Example:\"I'm sogladyoucalled,thelasttimewespokeyouweredecidingontakingclasses,haveyoureachedadecision?\"________________________________________________________________TONEANDDISPOSITIONDidtheadvisormaintainaconsistentprofessionaltonethroughouttheconversation? Wastheadvisorsincere,positive,andengagedthroughouttheconversation?
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