Domestic Brochure

Ventrolla Over 30 SASH WINDOW SPECIALISTS years of British Craftsmanship

AboutVentrollaThe Sash WindowSpecialistsVentrolla has over 30 years’ experience inrenovating, draught proofing and makingnew sash and casement windows.Through our national network of expertcraftsmen, we have established ourselvesas the market leader in timber sash andcasement window renovation, serving both residential and commercial customers, including English Heritage,Historic England, Historic Scotland andCadw in Wales.Our unique renovation andupgrade service makes problemsassociated with older woodenwindows such as draughts, rattlesand operational issues, a thing ofthe past, helping to reduce yourenergy bills and allowing you toenjoy your windows.0800 0277 454 2 www.ventrolla.co.uk

Deteriorated? Heat Loss? Poor Sound Draughty What We Can Insulation? Do For Youdows are the following: HeaSttuLckossgher energy bills ↑ Comfort, Warmth & Open/Closed? Peace Of Mind ↑ Traditional windows are an essential feature X of a period building’s character. However, maintaining these traditional features Stuck Sashes previously meant compromising on comfort. Not with Ventrolla! Whether its draughts, Deteriorated heat loss, noise problems or operational issues you have, we can help to bring your old windows back to their former glory, or replace them with brand new wooden windows that sympathetically match the existing profile. Our full range of products and services mean we can advise you what is best for your home, needs and budget. Our services include: • Renovation • Draught Proofing • Slim Double Glazing • Secondary Glazing • Aspire uPVC Windows • Sash Removal System (SRS) If you have any further questions, have a read of our FAQs on our website, or simply call our helpful team, free on 0800 0277 454.0800 0277 454 Poor Sound www.ventrolla.co.uk Insulation 3

Repair & BeforeRestoration AfterLocal Friendly Craftsmen 4 www.ventrolla.co.ukOriginal timber sash and casement windows embody thecharm and heritage of any period property, that’s why we are passionate about preserving that unique characterwherever possible.Following a free, no obligation survey of your windows, ourexpert craftsmen will return your sashes to their originalglory, or replace them with new sashes or new windowsensuring your windows will be draught, rattle and rot free,operating smoothly and ready to last another 100 years.Whichever glazing options you decide are right for you andyour home, our specialised renovation service includes a fulloverhaul of your windows, including:• Sanding down & replacing any rotten timbers, taking your windows back to sound & healthy wood*• Replacing your pulleys & chords• Re-weighing your sashes and installing the correct weights within your sash box, so your windows operate smoothly• Where any sashes are stuck and painted shut, we will release them• Installing new hardware**• In addition to the above, we also install our unique draught proofing system the Ventrolla Perimeter Sealing System (VPSS) in and around the moving sashes. This system closes the gaps that let heat escape and draughts come in, making for a warmer homeOur projects range from small domestichomes to large commercial projects.However diverse the scale of our activitiesmay be, Ventrolla’s principles have neverchanged - restoring the original beauty ofyour sash windows, whilst improving theirenergy performance. 0800 0277 454

0800 0277 454 Draught Proofing Effective & Discreet Draught Proofing for your Home Draughty? “ Keeping you cosy ”all year round Draughts are one of the most common issues with period timber sash windows. The sashes have a 3mm gap around the edges to allow them to open and close without sticking. It is this gap that means wind, dust and sometimes water leak into your home, as well as losing heat. To combat these problems without resorting to sealing your windows shut, Ventrolla installs our unique Perimeter Sealing System. This draught proofing system is a brush pile installed in and around the moving sashes, therefore sealing these gaps whilst still allowing the sashes to move past each other smoothly so as not to hinder their operation. Whether you opt for renovation of your existing windows or complete new sashes or windows, we will install our draught proofing system to ensure your windows are draught free and comfortable. *As part of the renovation service - new sashes and new windows will not require renovation work. **Charge for hardware. 5 www.ventrolla.co.uk

Slim DoubleGlazingMaking Your HomeEnergy EfficientYou may think that energy efficient doubleglazing is a modern convenience you haveto do without if you want to maintain theauthentic charm of your sash windows.That’s not the case with Ventrolla! We havedeveloped a slim double glazing unit thatperforms just like a those found in uPVCwindows, but retains the original profile andstyle of your period sash windows.Whether you opt for replacement doubleglazed sashes or complete new windows, our expert workshop will tailor make yourslim double glazed units in conjunction withour unique Ventrolla Perimeter SealingSystem (VPSS), offering you a combination of high performance, comfort and style.The slim glazing units used in a Ventrolladouble glazed sash has a reduced sightlineof the spacer bar between the two panesof glass, which enables Ventrolla tomanufacture narrower glazing bars, therebyallowing us to closely replicate the existing or original sashes.All new sashes and new windowsmade will be fully fitted as standardwith our draught proofing system,the Ventrolla PerimeterSealing System (VPSS).0800 0277 454 6 www.ventrolla.co.uk

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Bespoke NewJoineryTraditional Joinery HandCrafted By VentrollaIf our free, no obligation survey reveals that your windows are not The slim glazed units used in a new Ventrolla window or doublerepairable, or it’s your preference to opt for new windows, then glazed sash has a reduced sightline of the spacer bar between theour Ventrolla workshop team can craft you new timber windows or two panes of glass, which enables Ventrolla to manufacture narrowerreplacement sashes to match your existing window profile, wherever glazing bars, thereby allowing us to closely replicate the existing orpossible. Using a combination of artisan woodworking skills and original sashes. In addition, born from our dedication to using a range21st century machining our team can craft new joinery that, for of traditional carpentry methods, all our new sashes incorporateyour peace of mind, comes with a Five Year Guarantee. ‘through’ or ‘solid’ glazing bars, not ‘stick on’ versions, again, to help create an authentic period look for your sash windows. Bespoke new, energy efficient timber windows to suit you and your period home.0800 0277 454 8 www.ventrolla.co.uk

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Our Unique SashRemoval SystemMaking Future MaintenanceStress FreeFor over 30 years we have been installingour unique Sash Removal System - thusavoiding problems such as losing the sashcord in the sash box frame and eliminatingthe need for scaffolding when painting sash windows.The system consists of a ‘brake’ that formsthe end of the sash cord and sits withinhousing in the sides of your sashes. This willensure that your sash cord will not breakfree from your sashes and end up lost in thesash box.Additionally, in order for you to carry outfuture maintenance on your sash windows,such as painting and deep cleaning, theSash Removal System enables you to accessyour sashes and dismantle your windowinternally, without scaffolding.0800 0277 454 10 www.ventrolla.co.uk

A VentrollaRenovated Window A Pulley Sash Removal System (SRS) is discreetly mounted B Sash Cord in the side of the sash, allowing C Parting Bead safe and easy removal of both the upper and lower sashes, toA D Removable Staff Bead give free access to the window box frame, and is not visible E Bottom Sash either internally or externally during the normal operation of F F Top Sash the sash window. G Removable pile - see diagram below (Also installed on C & D) Close up of the brake itself unengaged and free to moveB Removable Weatherfin PileC 5mm 1.5mmD Uncompressed 6.5mm EG 4.5mm When installed, Weatherfin is compressed down to 4.5mm0800 0277 454 Close up of brake in it’s engaged state 11 www.ventrolla.co.uk

0800 0277 454 “ Since the work was completed we have noticed how much quieter it is, and thankfully we are no longer woken up by the noisy rooks outside. ”Mr & Mrs Robertshaw 12 www.ventrolla.co.uk

SecondaryGlazingEnjoy A Quieter MoreComfortable HomeIf you’re constantly troubled by external noise intruding into yourhome from a busy road or a nearby airport, for example, then youshould consider Secondary Glazing. Slim, discreet and easy tooperate, our secondary glazing unit sits behind your original sashwindow, adding an extra layer of sound proofing.Silence that noisy street outsideSecondary glazing is recognised to be the most effective type ofglazing when it comes to reducing noise through windows. Noisefrom traffic, aircraft and general noise from towns, cities and mainroads can be a real disruption to the quality of your living or workingenvironment. Installing secondary glazing is a cost effective wayto significantly reduce this problem. Standard 4mm float glassprovides effective noise insulation, or by upgrading to thicker (6mm+)laminated or acoustic glass, the noise reduction can be enhancedeven further.Keep the warmth in and the cold outAdding an extra pane of glass to your existing windows can alsodramatically decrease heat loss, which is why our secondary glazingcan reduce heat loss through the windows in your home or office byup to 50%.Standard float or toughened glass performs very well at reducingheatloss, while upgrading to Pilkington ‘K’ low-e glass will improvethermal performance even more, helping you to stay warm andreduce your heating bills.With a range of opening methods and colours, you’re sure to find theright style to suit your home. All units are made in aluminium with atimber reveal, and are designed to be as discrete as possible so asnot to detract from the beauty of your original timber windows.Secondary glazing brings the benefits of modern,efficient, double-glazed windows to your homewithout the need to replace your existing windows.0800 0277 454 13 www.ventrolla.co.uk

uPVC Sash And Casement Windows Traditional Style meets 21st Century Manufacturing For those customers who would prefer uPVC sash windows for all or part of their project, but still want to retain the period charm and authenticity, we’ve developed our stunning new sash and casement windows using the finest quality uPVC windows that look just like traditional wood. Combining high performance and modern functionality with all the charm and character of a timber original, our uPVC windows have been carefully crafted to give your home a striking combination of old meets new. Engineered to the highest quality and with over 30 years’ experience built in, our uPVC range of windows are quite simply the most authentic uPVC sash and casement windows available on the market, and come with a Ten Year Guarantee.“ ”I can’t believe it’s not Timber!0800 0277 454 14 www.ventrolla.co.uk

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The How, The Why Q. Can you help with a condensation problem?And The What A. The main way you can combat a condensation problem is to further ventilate your home (i.e. open your windows from time to time). TheSome Common moisture in your home is caused by heating, bodies etc. and it settlesQuestions Answered on the nearest cold surface – usually your windows. Double Glazing units will be slightly less cold and therefore you may notice slightly lessQ. How much will it cost to renovate my windows? condensation, however, your home will also be better insulated, thus moreA. It depends how much work each window needs, but standard moisture may be contained within your home.draught proofing without replacing rotten sills, glazing, etcstarts at approximately £350 per window. Please call us for an Q. Are your Installers all Ventrolla employees & Ventrolla trained?accurate quote. We provide a free survey of your windows. A. Yes, all our staff are Ventrolla trained employees in all our offices throughout the UK and audited to our specification. All our work comesQ. How long will my window renovation take? with a Ventrolla 5 year guarantee.A. The time taken will vary depending on the survey result.Typically we work to renovate one window per day, although 16 www.ventrolla.co.ukthis can be adjusted, if necessary, to suit your requirements.Q. Is it possible to install double glazing into my originalsash windows?A. This depends entirely upon what type of window you have,however we have developed a service that will more than likelymeet your requirements, namely by replacing your existingmoving sashes with new, slim double glazed replacements.Q. Do you offer a guarantee?A. Yes, all our work is guaranteed for 5 years for timber and 10years for uPVC.Q. Should I replace my existing timber windows with newtimber windows?A. This is not usually necessary, however, if renovation is not aviable option we can supply complete new timber windows thatwill match the originals.Q. Will renovation reduce outside noise levels?A. Noise is subjective, but our Secondary Glazing systems andthe Ventrolla Perimeter Sealing System (draught proofing) havebeen independently tested and proven to significantly reducesound intrusion.Q. How does the Ventrolla Perimeter Sealing System improvecomfort levels?A. The main complaints we hear about are draughty, rattlingwindows. Our draught proofing system closes the gap aroundthe sashes; eliminating draughts, rattles and reducing dustingress and heat loss.Q. What kind of wood do you use?A. For new joinery we use a hardwood. Please ask yourSurveyor or see your detailed quotation for further informationon the recommended materials. 0800 0277 454

Q. Where abouts in the UK do you work? Q. How long will the survey take?A. We have offices throughout the UK, please call us on 0800 0227 454 to A. It depends on the number of windows you would like us tospeak to your local office or alternatively log on to www.ventrolla.co.uk to survey and how long your chat with our Surveyor takes, butsearch by postal code. we usually say around 40 minutes to an hour.Q. Can I buy your product from you and do the work myself? Q. Do you need scaffolding?A. No, sorry, we are a supply and fit only service, as all our products are A. Where possible we do all work in situ and take the sashesunique to us and we offer a 5 year guarantee on all work carried out. out from the inside of the property. Because of this, we ask that the rooms we will be working in are cleared, and we willQ. Do you only renovate sash windows? dust sheet all furnishings. If scaffolding is necessary, i.e.A. We specialise in sash windows but we also renovate, draught proof and there is limited access or for larger commercial projects,provide new casement windows, Yorkshire sliders, French doors - anything then we would always discuss this with you in advance of thetimber. Please get in touch to discuss your requirements. order being placed.0800 0277 454 17 Q. What is the process if I want to arrange a survey? A. You can get in touch on Freephone 0800 0277 454, email us on [email protected], or complete our short enquiry form on our website at www.ventrolla.co.uk. Once we’ve received your enquiry we will be in touch within 2-3 working days to arrange your survey. Q. I live in a listed building / conservation area – can you work on my windows? A. Yes. We work a lot on listed properties and those within conservation areas and work closely with conservation and planning officers, English Heritage, Historic England, Historic Scotland and Cadw. Q. Can you paint my windows? A. Unfortunately, painting is not a service we currently offer. our installers are trained joiners and carpenters and not professional painters. However, we will always prime any exposed wood to protect it from the elements for the short term whilst you organise a painter and decorator. We also provide detailed step-by-step instructions on how to paint a sash window that has our draught proofing and sash removal systems installed. Q. What is the lead time for getting the work done? A. It differs from office to office dependent on how busy we are and what window work you have chosen, varying from 6 to 14 weeks from order date. Your Surveyor will be able to advise you better on current lead times and our operations team will be able to confirm exact timescales once you place your order. If you have any more questions, or would like to discuss details of your specific project, please do not hesitate to get in touch with us! www.ventrolla.co.uk

Great Reasons To Our Trained & Checked Our QualityChoose Ventrolla Craftsmen, Local to You & ExpertisePiece of Mind From Over With our head office in Harrogate, we Our work is quality assured and30 Years’ Experience have friendly and local teams across meets British Standards (BSI) BS EN the UK waiting to survey and install ISO 9001:2008. We use only the finestOur success over the last 30 years is your windows. Use the search facility materials and employ a national teambuilt on customer recommendations on our website to find your local team of expert craftsmen.and our reputation for outstanding or call us on freephone 0800 0277 454.quality. All our work comes with afive year guarantee, and you can finddetails of what our customers havesaid about us on independent review websites such as Trustpilotand CheckaTrade.0800 0277 454 18 www.ventrolla.co.uk

These windows are proving to be“ ”both sound proof and draught proof“We are writing to tell you how very pleased we are with the new windows. These windows are proving to beboth sound proof and draught proof. We did not realise how single pane fenestrations could cut out the externalsounds so readily – most impressive. We are also impressed with the quality of the joinery/carpentry and askthat you pass on our appreciation to your workshop staff. Their workmanship puts that of the previous windowsto shame. Regarding the installation we would like you to know that George and Joe did a careful and first ratejob, and left the room clean and tidy. Please also convey our thanks to Dan Bullen and his team for all that heand they have done for us.” Proud members of0800 0277 454 Over 30 years of British Craftsmanship 19 www.ventrolla.co.uk

The VentrollaPromiseOur Promise To YouThrough our national network of craftsmen we have established We will neverourselves as the market leader in timber sash window and casementrenovation & repair, offering a guaranteed and unique service. • Spend all day in your home pressuring you to buyWe will always • We typically allocate 1 hour for a survey which should allow plenty of time for an investigation of all your windows and to talk• Give you expert and unbiased advice through the process. We won’t be in your home all day with a• Our aim is to leave you feeling delighted and your home rehearsed sales pitch. comfortable, warm and aesthetically correct within your budget. • Sell you a more expensive product if you don’t need it We can only do that by giving you honest guidance based on over • At Ventrolla we really do care about preserving the heritage 30 years of experience.• Leave you alone to consider your itemised quote and charm of period sash windows and we will never sell you a• At the end of the survey you will be given a quote which will detail product that you don’t need. Where possible we will always opt each window and the works we propose. We will explain the for renovation over replacement. quote and then leave it with you - no pressure tactics. • Bombard you with calls and emails• Always leave your home weather tight and secure • Once you’ve had the survey we will leave you in peace to consider• If your work is scheduled to take several days (we typically the quote, we won’t bombard you with calls and emails as we renovate 1 window per day, per two man team) then at the end of believe our service and quality workmanship speaks for itself. each day your home will be left weather tight and secure. • Sell your data to a 3rd party• Return your home to the clean state we found it in • Ventrolla complies with all UK data laws and policies which• Our installers will take every care to ensure your home stays means that your personal data will never be shared with a as clean and tidy as they find it. Dust sheets will cover any 3rd party without your express consent (we sometimes ask furnishings in the room they are working in, all tools have dust customers to act as referrals for new customers) and we will extraction devices. The installers will lay down sheets to protect certainly never sell your data. your carpets and wear covers over their shoes if requested. (Installers must wear safety shoes on site at all times). “ The team of two that completed the work were an• Enjoy a good cup of tea, if offered! absolute pleasure to have in the house, everything• Our installers are a friendly bunch and enjoy nothing more than was covered up whilst the work was underway and explaining the work they do and have never been known to turn the rooms left spotlessly clean at the end of the down a cup of tea if offered. day, the work was faultless and the final bill was almost a thousand pounds less than the original ”quote as not all sills needed to be replaced. Mrs Evans0800 0277 454 20 www.ventrolla.co.uk

Talk to our helpful team today - visit ourwebsite - www.ventrolla.co.ukemail - [email protected] call us free on 0800 0277 454.0800 0277 454 21 www.ventrolla.co.uk

N 1O~ CASE STUDY 22 www.ventrolla.co.uk Burnlee House 0800 0277 454

“ ”So professional! I’m so pleased with the whole job0800 0277 454 23 www.ventrolla.co.uk

Sarah Beeny asseen on Channel 4NO~ 2 CASE STUDY Television property guru Sarah Beeny opened the doors of her grade ii listed georgian mansion, Rise Hall, to host luxury events Rise Hall and weddings after an enormous restoration effort.0800 0277 454 24 www.ventrolla.co.uk

Property guru and television Dave Greaves, Ventrolla’s Managing Director, said: “It was personality, Sarah Beeny opened great working with Sarah again and this was such a rewarding the doors of her grade ii listed renovation to be a part of, but we were faced with some Georgian mansion, Rise Hall, to host challenges as the house has some unique windows - One large luxury events and weddings after an window spanning two floors across a staircase required a tower enormous restoration effort. to be erected in order to renovate it. In addition, some of the sashes were originally made to only Sarah was previously impressed by open half way and so had half height pulleys and some of the Ventrolla and the services they offer when windows were on hoppers - timber brackets that the window working on other people’s homes on TV rests on when tilted open, with no sash weight mechanism. The show Property Ladder, and so she wasted building now looks fantastic and we were glad to hear the first no time enlisting their help to restore her wedding was a success!” own sash windows this time around. The unique Ventrolla Perimeter Sealing System was applied to Sarah said: “Ventrolla were the first port the gaps in all the sash windows which allowed for smoother of call when I needed to complete the movement, eradicated the draughts and reduced the rattles. huge task of restoring all the windows Sarah added: “This project has been a mammoth task. The at Rise Hall. Having worked with them huge mansion had an acre of leaking roof, a third of a mile of previously I knew they would work wonders corridors, 11 main reception rooms, 32 bedrooms and countless on improving both the look and energy bathrooms, as well as a moss-filled former gymnasium and a efficiency of the windows.” grade II listed stable block and numerous out buildings. Ventrolla started work on the restoration Many people would have decided the cost and effort was not in January 2010 and completed the vast worth it but we are delighted to rescue this beautiful building for project in four phases, adhering to strict the enjoyment of generations to come. deadlines as the first wedding was booked We are delighted with the work done by Ventrolla. The windows for June. The work involved the renovation are an important feature of the building and it is fantastic of 147 sash windows, including 23 new to have them all in complete working order. I’ll definitely be sashes being made to install into existing recommending them to the people I work with in the future.” window boxes.0800 0277 454 “ ”Thoroughly Professional Service! www.ventrolla.co.uk 25

Commercial 26 www.ventrolla.co.ukProjectsWe Also Offer Our ServicesOn A Commercial LevelCase StudyUniversity of Manchester,300 Sash Windows RestoredThe Samuel Alexander building, part of theUniversity of Manchester’s Language Centre,is located on a prominent site in Oxford Roadand includes a library, multimedia suite andstudy area.For this latest chapter in the building’shistory, and part of a wider refurbishmentproject on most of the University buildingsworth £14 million, the Samuel Alexanderbuilding now has newly renovated, single-glazed sliding sash and Venetian windows inkeeping with its heritage.The £220,000 project assigned tothe Ventrolla specialists involvedmore than 300 windows beingrestored to their former glory andwas completed in April 2014.As part of the project, the Ventrolla SashRemoval System (SRS) and unique VentrollaPerimeter Sealing System (VPSS) wereinstalled to combat draughts, reduceexternal noise and enable easy maintenance.All the inner windows were then woodstainedand painted white to retain the building’sclassic exterior. 0800 0277 454

University of “ They understood Manchester the project and how ”important it was David McGinnis of Graham Construction, Contractors of the project said: “I was very happy with the work carried out by Ventrolla on site. Due to the building’s difficult access requirements we only had small pockets of time to get the work completed, sticking to a tight schedule.” The Ventrolla team were professional and flexible. They understood the project and how important it was to upgrade and repair the existing windows to the highest standard.” Samuel Alexander, who the building is named after, was a Professor of Philosophy at the University of Manchester from 1893. Percy Scott Worthington, architect of the building and a prominent industry figure at the time, was awarded a gold medal from RIBA in 1930 and was also knighted in 1935. You can find us on RIBA NBS Plus and as an approved supplier on the RIBA CPD Providers Network.0800 0277 454 27 www.ventrolla.co.uk

Ventrolla SASH WINDOW SPECIALISTS For information on our services, offices, case studies and news, visit our website at : www.ventrolla.co.uk Or call us on Freephone: 0800 0277 454 Ventrolla Head Office Crimple Court Hornbeam Business Park Harrogate North Yorkshire HG2 8PB0800 0277 454 28 www.ventrolla.co.uk