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Home Explore How to respond to negative patient reviews | BraveLabs

How to respond to negative patient reviews | BraveLabs

Published by Brave Labs, 2022-11-22 06:56:54

Description: We've all been there. Whether it's an unhappy customer, a friend who's upset with you or even a potential client—it's never easy to deal with poor reviews. But the sooner you respond, the better your chances of turning the situation around and restoring their confidence in you.
https://thebravelabs.com/blog/how-to-deal-with-poor-patient-reviews-and-why-is-it-crucial-to-deal-with-it-immediately/

Keywords: patientjourneymapping,improvepatientsatisfaction,patientexperienceinhospitals,patientexperiencejourneymapping,healthcarepatientjourneymapping,healthcarepatientjourney,enhancingpatientexperience

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How to deal with poor reviews and upset patients? And why is it crucial to deal with it immediately

Patient reviews can make or break a practice.

88% of patients trust online reviews.

48% of patients use reviews to choose their next doctor.

So what do you do with poor reviews?

Understand that patients leave poor reviews because of poor experiences.

Keep your staff accountable.

Respect your patients and respond to their feedback.

Take action to make the changes necessary.

Be proactive in getting more positive reviews.

BraveLabs helps practitioners and hospitals improve patient satisfaction levels.

Contact us today to deliver great experiences.


Brave Labs

How to respond to negative patient reviews | BraveLabs
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