January 2019 HD Newsletter Final

Upmc HelpDesk Newsletter Providing ‘World Class’ Service One Interaction At A Time January 2019 Edition 1

UPMC Help Desk Newsletter This newsletter is about you, me, and all of us. It’s about the work we do every day, the people we work with and the things that matter to us. It provides a forum for highlighting our achievements and milestones as we continue to provide world class service ‘one interaction at a time.’ Table of Contents Page 3 Page 3 Happy Anniversary Anthony Washington Page 3 Happy Anniversary Bill Swift Page 3 Happy Anniversary Tom West Page 4 Happy Anniversary Elizabeth Vamos Page 4 Happy Anniversary Charita Leonard Page 4 Quality Ticket Training Page 4 New Roots Kitchen Opens Page 5 Funny It Cartoons Page 6 No Bake Sweet and Salty Energy Bites Page 7 Heart Screening Saves Lives Page 8 Best Exercise for your Body Page 9 Medical Breakthroughs for 2019 Page 9 How to Cultivate Empathy and Compassion Page 10 December to January Birthdays Newsletter Contributors 2

Let’s give Anthony a round of applause for 20 years at UPMC! Anthony Washington has been with UPMC for 20 years. If you see Anthony don’t forget to give him a high five. Congrats Anthony! You’re Awesome! Congratulations Bill! 20 years at UPMC Bill Swift has been with UPMC for 20 years. Let’s give Bill a round of applause! Happy Anniversary Bill! Way to Go! Congratulations Tom West! 20 Years of Service at UPMC You’re awesome Possum! Congratulations Elizabeth Vamos for 15 Years of Service at UPMC Liz came to our Help Desk from Mercy Hospital Congrats Liz! You Rock! 3

Congratulations Charita! 5 years at UPMC Charita Leonard has been with the UPMC Help Desk for 5 years. Congrats Charita! You’re the best. Help Desk Training Corner Quality Ticket Training Coming Soon The Help Desk Training Teams will be rotating all agents through Quality Ticket Training in the near future. Looking forward to seeing you soon! Roots Kitchen restaurant opened recently in the Iro- quois Building on Forbes Ave. I am looking forward to trying it, how about you? Website - Roots Kitchen Menu 4

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To Learn More, Ctrl+click on this link 6

Best exercises for your body 7

2019 Medical Breakthrough The Healthcare Guys by ShahidNshah - More information click here 8

How to cultivate empathy and compassion when engaging with Customers Happy Birthday Calling all Authors: December to January Did you ever turn a negative experience into a positive Matthew B. 12/8 Kyle L. 1/13 experience? How did you do it? What was your crazi- Joyce N. 1/2 Robert B. 1/29 est call... Ever? What is your favorite recipe? Do you Shane B. 1/9 have a question you would like to have answered or a Customer Service Tip? We would like to hear from you! You can send your submissions for the news- letter to: [email protected] or you can con- tribute anony- mously by drop- ping your ideas in the suggestion box located in the kitchen. 9

UPMC Help Desk Newsletter Lead Publisher/Editor: Sherry Stephan Contributors for January 2019 Newsletter: Anthony Washington Bill Swift Tom West Elizabeth Vamos Charita Leonard Contact Us at: [email protected] 10