Jacks & Jones Brochure of Services

01903 26 77 00 www.jacksandjones.co.uk

Who We Are? Jacks & Jones Estate Agents are an independent estate agency. What does that mean to you? It means we are not a corporate estate agent. We are not ‘All about the figures.’ You and your move are important to us. We do not price property to win your instruction. We carefully conduct market research to ensure the price you are on the market for is achievable in a timescale that suits you. We provide a comprehensive report with comparable properties so you know the advice we give you is reliable. Every sale and rental in the company is overseen by the owner Tim Jacks. Passionate about service and getting the best deal for you our client, Tim makes sure the recruitment, training and interaction with our staff is the very best. Which gives you confidence in a smooth, successful sale or let. All the staff are full-service estate agents. We do not believe in ‘Viewing Assistants’ or ‘Saturday Staff’ This means your property is in a safe pair of hands throughout the process with an expert dealing with you and your potential purchaser or tenant at all times. Our aim is “To get you the BEST PRICE in the QUICKEST TIME possible for YOUR PROPERTY” We believe every client is different and we need to tailor our service to you. Not all estate agents are the same, and neither is every seller or landlord 2

Looking To Sell... The reason you need Jacks & Jones Estate Agents to sell your property is that we embrace modern styles of marketing with traditional values and service. At the very heart of this is communication. We need to communicate to you and your buyer / potential buyers to ensure a successful sale. It is imperative your prospective buyer is not only aware of your property, they need to be told why it’s the right property for them. As standard (like most estate agents) we list your property for sale on a number of major websites. However, this is where some agents stop. They hope the internet will sell the property for them. This very rarely gets you the best price in the best time. We communicate your property to the right buyers by way of Professional Photography, Immersive 3D Tours, Floor plans, calling out to our extensive database of qualified motivated buyers, emailing and posting details as well as advertising in the window of our prominent office. We want to come to you with several offers so you can decide which buyer suits your needs. When your buyer has agreed a figure with you to purchase the property, we have a strict criteria and timescale they must adhere to. This includes proof they can afford to buy your property, and that their solicitors are instructed in a timely manner. 1 in 3 sales fall thorough in the UK and this is often down to the sale not being set up correctly. To make communication as easy as possible with you, we regularly call you with updates on the progress of the sale of your property, update you on the local market and any competition you may face, and give you feedback on all viewings. Email updates are popular along with a closed WhatsApp group for your property so all the family know when viewings are taking place. We accompany all viewings with experienced estate agents who know about your property, the local area and what you are looking to achieve. If we have not sold your property in an agreed timescale we have a meeting to review marketing and price to make sure we are doing all we can to find your buyer. 3

Lettings Property is a great investment and can help produce an income while your property appreciates in value in the long term. It is probably one of the biggest investments you have, and when it goes well it can be an enjoyable income. If it goes wrong, it can turn into an expensive nightmare. Jacks & Jones aim to make it an enjoyable, stress-free long-term investment for you. With rules changing seemingly monthly (mostly in favour of the tenant) we are here to help guide you through the minefield, find you a long-term tenant and deal with any issues that may arise. Unlike many agents, we do not let to the first tenant who hands over a holding deposit. We like to come to you with a choice of tenants, so you feel comfortable with the tenant you have in place. We fully reference your chosen tenant, we conduct a credit check, employer reference and previous landlords reference. When we are satisfied they will pass referencing, we conduct a comprehensive inventory with photographs to make sure the property comes back in the condition that you let it to them in. We believe that tenants should pay a full deposit and do not accept deposit replacement options. The reason for this is we believe the tenant will look after he property better if it’s their money at risk. We lodge the deposit as required by law with a recognised third party. We have a list of trusted local tradespeople to carryout repairs or modernisations if required. You can give us your preferred tradespeople’s contact details which we can keep on file when issues arise. Any agent can let your property, we specialise in finding the right tenant for you 4

Independent Mortgage AdviceIf you are looking to purchase your next home, buy an investment property or looking to remortgage you should be Imagelooking to speak to an independent mortgage adviser. With access to hundreds if not thousands of mortgage deals an independent mortgage adviser is well placed to find you the most cost effective deal to fit your circumstances. If you are employed or self-employed, an independent mortgage adviser will be able to assist. Jacks & Jones have an in-house mortgage adviser you are free to visit in our offices or we can arrange for them to meet you in your home or place of work. Even if you have already spoken to a bank or checked for deals online yourself, it’s always good to compare to make sure you have the very best deal possible. If you have your mortgage arranged already take advantage of the competitive insurance products on offer such as life insurance or home insurance. Meetings are free, to book an appointment call (01903) 26 77 00 “Jacks & Jones are a fantastic Estate Agents in the Worthing area, with friendly staff – especially Ellie, who was so helpful with the sale of my mums bungalow and although we did have a few issues along the way with the sale, which wasn’t to do with Jacks & Jones but with buyers at the beginning of the chain pulling out- which is so frustrating !!!” - Becky Derham 5

Solicitors The average time it currently takes for your sale to go through from sale agreed to completion (moving) now stands at a whopping 17 weeks in the UK. Why does it take so long? Firstly some estate agents do not actively sales progress your sale which means things are missed, secondly ….. SOLICITORS. Solicitors have a hard job, they have a lot of boxes to tick and need to make sure you, their client are protected. However as with every industry, there are good and bad companies and individuals. A poor solicitor can cost you your sale or purchase. When looking for a solicitor, make sure you instruct one that you and your estate agent can talk to directly. In our experience if you have a ‘Team’ dealing with your case, or a secretary / assistant that deals with the case you will experience difficulties. You should also make sure they work on a ‘No Sale, No Fee’ basis. Sadly, in the UK 1 in 3 sales fall through and you need to make sure you are not financially penalised should your sale or purchase fall through. Jacks & Jones have a list of tried and tested solicitors who we know offer higher lev- els of service at a competitive fee. For a quote, call (01903) 26 77 00 and we will be able to provide you a fixed price for your onward move. 6

SAVE THOUSANDS WITH YOUR ONWARD PURCHASE. Cash rich, time poor? Perhaps you could benefit from expert negotiation? Jacks & Jones Premium Buyer Service could be the option for you. If you are looking to move locally or relocate, want help in negotiating a sizeable saving on your onward purchase (£43,000 is our record), would like to hear about the best properties coming to the market in the UK before anybody else. Or simply you do not have the time to trawl through hundreds or thousands of estate agents details. We can help in finding you an onward purchase and / or help you negotiate the very best price Through our knowledge in the market and our expert negotiation skills we can either find your next home or save you thousands when negotiating. Our fee of 1% could save you stress and thousands of pounds. This Estate Agent brings traditional business ethics back to the Estate Agent world IMO Ellie is delightful, most professional and goes out of her way to assist your needs. If all young estate agents were like her, the estate agent world would be a better place and moving house would be less stressful They are true to their mission statement and a real delight - Vanessa 7

Equity Release Thinking of moving but would rather stay where you are? Maybe you are thinking of looking at a lifetime mortgage with an onward purchase? Equity release is a growing option for a number of our older clients. However, it is important you take expert advice if considering it. It may be right for some but not for others. We strongly suggest you speak to an expert in the field if contemplating this option. Jacks & Jones work with a number of local experts who can help advise you on your options. Brilliant service. If you want a stress free move pick Jacks & Jones. From beginning to end our house sale went smoothly. From advertising to viewings to picking the right buyer for you. Thank you so much! - Alison Saunders Tim is very knowledgable and experienced, his ideas for marketing are excellent and I would suggest any home owner looking to sell need only look at their vast amount of 5* reviews to see the experience they will have with this company. Im sure you wont be disappointed. -Aaron Kirk 8

Auctions Need a guaranteed sale in a guaranteed timescale? Jacks & Jones regularly put property into auction. Do you have a problem property? Or do you want to be certain of a sale without any messing around? If so, auction could be a route to look at. I have only good things to say about Jacks & Jones. Very easy to deal with, friendly and most importantly honest and sound advice. We had quite an eventful sale/purchase, but Tim kept us updated and provided valuable guidance every step of the way. Would use again and suggest to friends and family as a trustworthy company - Joe Greenham Jacks & Jones have been great in selling our home. Very innovative tools to showcase our house and they have guided us through each stage with empathy and efficiency. Unlike other agents, communication has been excellent and they are always on hand to speak to and quick to reply to emails. I would whole heartedly recommend them to anyone. Thank you Tim and Ellie. - Jon Fry 9

What to look for when appointing an estate or letting agent. What to look for when appointing an estate or letting agent. If you are looking to sell you might be working with your estate agent for 6-9 months dependent on the chain. Letting your property is a long-term commitment. With the above in mind, it is important you make sure when choosing your agent that you trust them and they offer good advice. Make sure they have a named owner of the firm overlooking every deal. They will be more invested in making sure you have a successful sale or let. What plan do they have if your property does not sell or let in an agreed timeframe? Check out their reviews on Facebook, AllAgents and Google. What tangible differences do they offer? Virtual Tours, Drone Photography? Do your research. With so much social media, see the tone and personality of the individuals / firms. Do you trust and like them? How forward thinking are they? More people are looking at video footage rather than reading. Does the agent embrace this? Are they interested in the whole process not just listing your property? Remember, you are interviewing your estate agent, make sure you ask them some testing questions. Ask them what their marketing plan is for your property, how are they going to find you not just a buyer / tenant but the right one in a timescale to suit you. 10

We are Social people ... With so many properties for sale or rent, it’s easy to get lost on portals in the mountain of choices buyers and tenants have. You have less than two seconds to stand out and be clicked on for more details while a perspective buyer or tenant is scrolling. First impressions count! Once your property has been clicked on by a tenant or buyer you need to convert that hit to a viewing. Immersive 3D tours, Floor Plans and a well written set of details helps this. On top of this we do targeted campaigns on Facebook, Twitter and YouTube so we can find the right buyer or tenant for you. If we know your ideal buyer or tenant is a young family working in the local area with a set budget, we can pinpoint them and make sure they see your property. This makes sure we get the best price and saves and gets rid of a lot of timewasters for you. Feel free to checkout our YouTube channel with lots of helpful tips when moving such as “How to present your home for viewings”. We are always adding fresh content for you so make sure you subscribe. Jacks & Jones are the first estate agent in Worthing to employ an in-house videographer. If you would like to talk about your property to help sell or let it, or maybe leave us a testimonial, just let us know. 11

Tick list to choose your estate agent Do they have a local office? Will they display your property in the window? Does an owner oversee your sale or let? Do they do a full set of details not just a list room sizes? Do they give floor plans as standard? Do they offer Free Virtual Tours? Do they offer Free professional photography? Have they got good reviews online? Do they have a database of buyers / tenants? Have you got their mobile number? Have they got a backup plan if your property does not sell or let in a defined timescale? Are they interested in a long term working relationship? Do they have an in-house mortgage adviser to check offers? Have they got an in-house videographer creating regular, relevant content? Do you like them? Do you trust them? 2 Selden Parade Efficient Salvington Road Knowledgeable Worthing West Sussex BN13 2HL 01903 26 77 00 www.jacksandjones.co.uk Trustworthy