Underwriting Playbook_V4_IBL

FAQs Example - If you are offering SRS under Keyman Insurance and the customer is interested to know the maximum coverage term then till what age you can provide the coverage? Answer - In Keyman insurance if we are offering a term plan then we have to ensure to communicate that 65 years is the maximum age at maturity for the customer. For increased tenure upto age 75 years, conditions are as follows: a. Family owned company only. b. Affidavit needs to be completed by company for each key person cover. Example - a customer who is a businessman and files an ITR of 5 lacs every year has approached you and looking for a plan which can offer him a protection and savings at the same time but the customer is 12th pass, can you offer any such plan to the customer? Answer - Yes, we can offer PR plus as the minimum education is HSC and minimum average of ITR required is 3 lacs (5+5/2=5 lacs) Contd. This is an internal training document created only for the sales employees of Tata AIA. This should be not used for solicitation. 101

FAQs Example - A customer is looking for a term plan where he can have an additional cover over and above the existing term plan that is already there as the customer has been promoted as a AVP and with the increase in package he also wants to increase his cover by 10 lacs, do you have any plan in TATA AIA which can offer him a cover of 10 lacs? Also can we add any additional benefit in form of riders? Answer - Yes, TATA AIA has recently launched Saral Jeevan Bima in which customer can easily opt for a sum assured of 10 lacs as the minimum sum assured in the plan is of 5 lacs and maximum is 25 lacs You can also add riders in this plan i.e ADB & ATPD Example - TATA AIA has launched various features in the existing 4 riders- ADB, ATPD, Criticare & Hospicare , those are lumpsum option, income +lumpsum option, income option, waiver of premium & partner care, if customer is opting for HospiCare rider in this case will partner care option is available if not then with which riders it is available Answer - No, partner care feature is not available with HospiCare , this feature in only available with ADB, ATPD & CritiCare Back to Index This is an internal training document created only for the sales employees of Tata AIA. This should be not used for solicitation. 102

FAQs Pension Profile SRS (all PR PR Plus SJB PAR / Plans ULIPs options) Y Non-PAR (SAP, FG Pension) Resident Y Y YY Y Y Indian Y N NRI / OCI / PIO Y N NN Y Y Y N Foreign N N NN Y Y Y National Y Y Housewife Y N NN Y Y Y Minor as Life N NN Y N Y Assured Y NN N N N Keyman (only Life YN Y Y Y Employer – Option) Employee Y HUF Y YY Y Y Y Partnership Y NN N N N (only Life Option) Back to Index This is an internal training document created only for the sales employees of Tata AIA. This should be not used for solicitation. 103