htopBliss&Unwind | htophotels

CONTACT DETAILS - 2022 THIS DOCUMENT INCLUDES CONTACT DETAILS FOR HTOPHOTELS: - RESERVATIONS DEPARTMENT - COMMERCIAL DEPARTMENT - PAYMENTS RECEIVAL - QUALITY DEPARTMENT - OPERATIONS DEPARTMENT - HOTEL’S RECEPTION DESKS - HOTEL’S DIRECTORS - CUSTOMER SUPPORT (COMPLAINS) - HEALTH AND SAFETY

CONTACT DETAILS - 2022 PLEASE, USE +34 93 766 44 24 TO CONTACT US FOR PROFESSIONAL RESERVATION ENQUIRIES ONLY. FROM THE U.K. YOU CAN ALSO CALL US TO 020 36 088 006 PLEASE, USE +34 93 766 44 21 TO CONTACT US FOR CONTRACTING AND MARKETING ENQUIRIES ONLY. PLEASE, USE +34 93 766 44 20 TO CONTACT US FOR PAYMENTS RECEIVABLE ENQUIRIES ONLY. IF YOU CALL ANY OF THESE NUMBERS,YOU WILL BE ABLE TO CONTACT DIRECTLY YOUR DESIRED OPERATOR DIALING ITS EXTENSION NUMBER AFTER THE WELCOME MESSAGE. PLEASE, REMEMBER THAT THE TELEPHONE NUMBER +34 937 66 44 22 IS EXCLUSIVE FOR DIRECT CUSTOMERS EXAMPLE: FOR INCOMING CALLS FROM TRAVEL AGENTS WISHING TO TALK TO THE HOTEL RESERVATION MANAGER: 1,- You will need to dial the telephone number of our call centre for agents at +34 937 66 44 24. 2,- After the welcome message, you will be prompted to dial the desired extension number. If you know what is the hotel’s responsible you will need to talk, then you will need to dial its extension number. i.e. for the Amaika you will need to dial the 1205. 3,- If you aren’t looking for a concrete hotel, you will have then no need to dial any number, and the first free agent will answer your call. Be aware that not all hotels are centralized, so for some hotels this don’t apply yet. Look onto the following contact list. Hotel eMail Telephone Extension HꞏTOP Platja Park **** [email protected] +34 937 66 44 24 1205 [email protected] +34 937 66 44 24 1149 HꞏTOP Caleta Palace **** [email protected] +34 937 66 44 24 1201 HꞏTOP Royal Star **** [email protected] +34 937 66 44 24 1204 [email protected] +34 937 66 44 24 1205 HꞏTOP Royal Beach **** HꞏTOP Palm Beach ***

CONTACT DETAILS - 2022 Hotel eMail Telephone Extension HꞏTOP Alexis *** [email protected] +34 937 66 44 24 1207 HꞏTOP Planamar *** [email protected] +34 937 66 44 24 1208 HꞏTOP Royal Sun **** [email protected] +34 937 66 44 24 1206 HꞏTOP Royal Sun Suites **** Sup. [email protected] +34 937 66 44 24 1206 HꞏTOP Summer Sun *** [email protected] +34 937 66 44 24 1211 HꞏTOP Pineda Palace **** Sup. [email protected] +34 937 66 44 24 1149 HꞏTOP Amaika **** Sup. [email protected] +34 937 66 44 24 1211 HꞏTOP Calella Palace **** Sup. [email protected] +34 937 66 44 24 1202 HꞏTOP Olympic *** [email protected] +34 937 69 12 04 DIRECT HꞏTOP Molinos Park *** [email protected] +34 977 37 16 54 DIRECT HꞏTOP Secret Hotels ***/**** [email protected] +34 937 66 44 24 1107 HꞏTOP BCN City ** [email protected] +34 934 36 01 46 DIRECT Contacts for Reservations Contacts for Reservations / Commercial / Payments / Quality / Operations Position eMail Telephone Extension Commercial Director [email protected] +34 937 66 44 21 1101 [email protected] Groups Director [email protected] +34 937 66 44 24 1107 [email protected] Bookings Director +34 937 66 44 24 1203 Commercial, OTA & XML +34 937 66 44 21 1148

CONTACT DETAILS - 2022 Position eMail Telephone Extension OTA & XML [email protected] +34 937 66 44 22 1145 Events [email protected] Contracts Manager [email protected] +34 937 69 13 50 DIRECT Social Media [email protected] Marketing [email protected] +34 937 66 44 21 1146 Product [email protected] Payments Receivable [email protected] +34 937 66 44 28 1160 +34 937 66 44 28 1160 +34 937 66 44 28 1177 +34 937 66 44 20 1103 Direct Bookings and Customer S. [email protected] +34 937 66 44 22 1170 Direct Bookings and Customer S. [email protected] +34 937 66 44 22 1145 Direct Bookings and Customer S. [email protected] +34 937 66 44 22 1119 Direct Bookings and Customer S. [email protected] +34 937 66 44 22 1150 Quality Director [email protected] +34 937 66 44 20 1147 Operations Director [email protected] +34 937 66 44 20 1139 Operations Director Assitant [email protected] +34 937 66 44 20 1163 Contacts for Hotel’s Reception Desk (for late arrival announcements or to provide to final customers)

Hotel eMail CONTACT DETAILS - 2022 [email protected] HꞏTOP Platja Park **** [email protected] Telephone [email protected] +34 972 82 98 06 HꞏTOP Caleta Palace **** [email protected] +34 972 82 98 10 [email protected] +34 972 36 55 12 HꞏTOP Royal Star **** [email protected] +34 972 36 58 60 [email protected] +34 972 36 85 01 HꞏTOP Royal Beach **** [email protected] +34 972 36 46 04 [email protected] +34 937 65 45 04 HꞏTOP Palm Beach *** [email protected] +34 937 67 80 00 [email protected] +34 937 67 92 83 HꞏTOP Alexis *** [email protected] +34 937 67 95 09 [email protected] +34 937 62 51 60 HꞏTOP Planamar *** [email protected] +34 937 69 13 50 [email protected] +34 937 69 19 15 HꞏTOP Royal Sun **** [email protected] +34 937 69 13 60 +34 977 37 16 54 HꞏTOP Royal Sun Suites **** Sup. +34 934 36 0146 HꞏTOP Summer Sun *** HꞏTOP Pineda Palace **** Sup. HꞏTOP Amaika **** Sup. HꞏTOP Calella Palace **** Sup. HꞏTOP Olympic *** HꞏTOP Molinos Park *** HꞏTOP BCN City **

Hotel eMail CONTACT DETAILS - 2022 [email protected] HꞏTOP Platja Park **** [email protected] Telephone [email protected] +34 972 82 98 06 HꞏTOP Caleta Palace **** [email protected] +34 972 82 98 10 [email protected] +34 972 36 55 12 HꞏTOP Royal Star **** [email protected] +34 972 36 58 60 [email protected] +34 972 36 85 01 HꞏTOP Royal Beach **** [email protected] +34 972 36 46 04 [email protected] +34 937 65 45 04 HꞏTOP Palm Beach *** [email protected] +34 937 67 80 00 [email protected] +34 937 67 92 83 HꞏTOP Alexis *** [email protected] +34 937 67 95 09 [email protected] +34 937 62 51 60 HꞏTOP Planamar *** [email protected] +34 937 69 13 50 [email protected] +34 937 69 19 15 HꞏTOP Royal Sun **** [email protected] +34 937 69 13 60 +34 977 37 16 54 HꞏTOP Royal Sun Suites **** Sup. +34 934 36 0146 HꞏTOP Summer Sun *** Contacts for Directors HꞏTOP Pineda Palace **** Sup. HꞏTOP Amaika **** Sup. HꞏTOP Calella Palace **** Sup. HꞏTOP Olympic *** HꞏTOP Molinos Park *** HꞏTOP BCN City **

CONTACT DETAILS - 2022 CONTACT DETAILS FOR CUSTOMER SERVICE 2022 IF YOU HAVE A COMPLAIN ON BEHALF YOUR CUSTOMER AND NEED A REPLY FROM THE HOTEL, PLEASE SEND IT TO: [email protected] PLEASE, DO NOT SEND COMPLAINS TO THE HOTEL’S DIRECTOR OR RESERVATIONS EMAIL. AS PER OUR CONTRACTS, ANY COMPLAIN SHOULD BE MADE IN THE HOTEL WHILST THE STAY OF THE CUSTOMER, IN ORDER TO GIVE US THE CHANCE TO CHECK AND FIX THE ISSUE. ANY COMPLAIN RECEIVED AFTER THE DEPARTURE, WILL BE CHECKED IN THE HOTEL RECORDS TO FIND OUT IF THE CUSTOMER DID ADVISED WHILST THEIR STAY. IF NO RECORD IS FOUND, WE RESERVE THE RIGHT TO REFUSE THE COMPLAIN

CONTACT DETAILS - 2022 CONTACT DETAILS FOR HEALTH AND SAFETY 2022 [email protected] PLEASE, DO NOT SEND H&S ISSUES TO THE HOTEL’S DIRECTOR OR RESERVATIONS EMAIL.