MiCEtalk March-April 2022

RNI No.:DELENG/2010/34144 ` 20A DDP Publication asia'S leading business magazine Absolutely Volume XIII Issue 2 March-April 2022 32 pages Bleisure-Ful Good times are AHEAD FOR HOTELS a bright future ahead



contents Spring 2022 cover story 14 Publisher & Editor SanJeet Absolutely Bleisure-Ful editorial team Lipla Negi Nisha Verma Hazel Jain VVN Murthi Devika Seth Design Rashi Girdhar Advertising Arumita Gupta Meetu Malhotra Jaspreet Kaur Advertisement Designers Nitin Kumar Production Manager Anil Kharbanda Circulation Manager Ashok Rana MUMBAI: Advertising Harshal Ashar Priyanshu Wankhade INTERVIEW 6 12 DDP Publications Private Limited Eyeing fair market share viewpoint New Delhi: 72,Todarmal Road, New Delhi 110001, India We are preparing to bounce back Tel: +91 11 23234177, E-mail: [email protected] 21 22 Mumbai: spotlight feature 504 Marine Chambers, 43 New Marine Lines, Mumbai 400 020, India Taking legacy forward M!CE events on path of recovery Tel: +91-22-22070129, 22070130 Fax: +91-22-22070131 E-mail: [email protected] All information in M!CEtalk is derived from sources, which we consider reliable. Information is passed on to our readers without any responsibility on our part. The contents of this publication contain views of authors and are not the views of DDP Publications. Similarly, opinions/views expressed by any party in abstract and/or in interviews are not necessarily shared/do not necessarily reflect any opinion of DDP Publications. All rights reserved throughout the world. Reproduction strictly prohibited. Material appearing in M!CEtalk cannot be reproduced in whole or in part without prior written permission.The same rule applies when there is a copyright or the article is taken from another publication. Publications reproducing material either in part or in whole, without permission would face legal action. Editorial enquiries and enquiries concerning the reproduction of articles should be emailed to [email protected], advertising and circulation enquiries should be e-mailed to [email protected] The publisher assumes no responsibility for returning unsolicited material nor is he responsible for material lost or damaged in transit. Any material submitted to M!CEtalk will not be returned. The publisher reserves the rights to refuse, withdraw, amend or otherwise deal with all advertisements without explanation.All advertisements must comply with the Indian Advertisements Code as well as the Advertisements Code of South Asia.The publisher will not be liable for any damage or loss caused by the late publication, error or failure or advertisement or editorial to appear. M!CEtalk is printed, published, edited and owned by SanJeet, printed at Modest Print Pack Pvt. Ltd., C-52, DDA Sheds, Okhla Industrial Area, Phase - I, New Delhi - 110020 and published at 72,Todarmal Road, New Delhi-110001 Cover design: Rashi Girdhar M CEtalk March-April 2022 3

news Ballroom in Grand Hyatt remodelled Grand news Park Plaza, Zirakpur Hyatt Mumbai Hotel & launches shaadi saga Residences, from high-end Park Plaza, Zirakpur, of Sarovar Hotels, has announced corporate affairs to big fat the launch of #Shaadisagabyparkplazazirakpur. This Indian wedding. It has revamped its banqueting offers guests a one-stop shop towards creating a shaadi space to offer guests a grand experience. experience to guests. Under the drive, clients are provided venues, theme-based décor, event manager, and wedding memories photo frame, among others. We are committed to opening The Hilton Garden Inn Hotel in Bengaluru, The Hilton and the Convention Centre at Embassy Manyata Business Park this year Navjit Ahluwalia Senior Vice President and Country Head of Hilton in India IMTECH show rescheduled Dubai at the helm of business events Indian Machine Tool Manufacturers’ Association has rescheduled ‘IMTEX FORMING & Tooltech’. With 41 opulent rooms and modern M!CE facilities, the Best IMTEX FORMING 2022 & Tooltech 2022 and Digital Western Vrindavan enters Mathura, U.P.. The hotel has a Manufacturing 2022 will be held at the Bengaluru premium banquet hall (Stratus), a boardroom (Let's Talk), and International Exhibition Centre (BIEC) from June 16 to open lawns (Lush Green), making it the ideal location for all 21, 2022. events for groups of 700 to 1,000 people. Japan By 2025, the Japanese outbound M!CE tourism outbound sector is predicted to exceed US $7 billion. The US is the most popular destination for M!CE to Japanese M!CE travellers. Also, Japan is the cross $7 bn largest source market for Singapore’s and Hawaii’s M!CE industries. According to 4 M CEtalk March-April 2022 Statista, the entire global value of the Japan outbound M!CE tourism business was around US$ 3.94 trillion in 2019.

news New Hilton property opens in Asia Pacific Hilton recently opened Hilton Singapore Orchard. Located on Orchard Road, the 1,080-room property sets a new benchmark of hospitality with a blend of contemporary design and dining experiences. “We celebrate a milestone with the opening of our largest hotel in Asia Pacific,” said Alan Watts, President, Asia Pacific, Hilton. The hotel features facilities for meetings, conferences, and events. Incentives for Indian visitors Rise in Priority Pass network While interacting with business counterparts physically is still a challenge, Thailand Convention and Exhibition Priority Pass, premier airport lounge and experiences Bureau is offering incentives to promote virtual trade programme, operated by Collinson, has announced visitors to shows coming up in Thailand. The support it has added 183 airport lounges and experiences to scheme — fee for virtual attendance is US $125,000 and its network in 2021. The aim is to focus on making US $25,000 for physical presence — was shared during premium experiences accessible for its members the TCEB webinar. It was held for M!CE agency owners by announcing a tie-up with CarTrawler. As part of from India. For virtual attendees, the incentive is US $50 increasing its network, Priority Pass added 134 new per visitor subject to three meetings during the show per premium lounges, designed to be an oasis for travellers, visitor. There are plenty of shows lined up in Thailand in 2021. Through its sister firm, Airport Dimensions, the during 2022 on a variety of topics. members were given access to a new lounge concept. Growth in global M!CE industry by 2028: Study A Research Dive study has examined the present situation and future scope of the global M!CE industry, forecasts it likely to hit US $1,619 billion by 2028 rising at a CAGR of 5.9 per cent. In-person meetings hike productivity: IACC Value and output of in-person meetings are crucial. The trend towards smaller hub and spoke format meetings with in-person regional groups connected virtually is here to stay, as per IACC Meeting Room of the Future Report 2022 stated. M CEtalk March-April 2022 5

interview Eyeing fair market share We believe luxurious brands will thrive in market such as India. Also, guests are keen to explore these brands, says Pratima Badhwar, Head-Commercial, Accor India & South Asia. Nisha Verma Pratima Badhwar Udaipur has been garnering Hand-in-hand good occupancy levels with trade Revealing a bouquet of As the curbs are indicating that the Indian offerings from Accor, fully lifted, the market is looking forward Claiming that Accor Pratima Badhwar, inbound market to experiencing world has worked closely with Head-Commercial, Accor will start moving class luxury synonym to the travel trade world in India & South Asia said, the brand. We believe that domestic and international “For India, we are aiming in a market such as India, markets, she shared, to reach 70 hotels by 2025. luxurious hospitality brands “Through virtual platforms, Our portfolio of leading will thrive, as there will we have participated hotel brands across the always be an opportunity for in many informative luxury, premium, mid-scale, the segment to rise.” sessions for our hotels and economy segments in India and outside the compliment the Indian Ready to region. We partnered with market, while supporting reopen borders domestic consolidators our long-term growth and conducted roadshows strategy. With our presence With lifting of more in new source markets to across cities, we have been curbs, demand trends generate additional demand able to capture a fair market are strengthening and for domestic business, share and are trending ADRs are climbing up, especially for staycations better than 2019 levels at she claimed. “As some and weddings.” many of our properties. international borders The tier 2 and 3 markets have been thrown open, Indian promotions have shone despite corporate travel is starting COVID-19 and shone to pick up pace, giving For the Indian market, through to recovery.” impetus to tier 1 markets. she claimed, “We ensure As the curbs are fully lifted, we are agile and have the Luxury offerings we should see the inbound first mover advantage tourists coming back to with our customers. By Claiming that they have our leisure destinations,” strengthening our sales strengthened their market said Bandhwar. structure, we are striving position in India by towards a better market introducing Accor’s luxury QUICK BYTE Accor rolled out ‘Vivaah share for each hotel as brands here, she said, “With against pre-pandemic the introduction of Raffles at Novotel’, conceptualised for virtual levels. Focus for Q2 and and Fairmont, we are able to weddings, extends a hybrid approach Q3 will be to maximise on solidify our position in the the pent up corporate and country. The guests are keen M!CE demand for to explore these brands for our hotels.” newer experiences. Raffles 6 M CEtalk March-April 2022



insight WelcomHeritage is all set to surpass ‘We hit the pre-pandemic levels revenue-wise, says Abinash Manghani, CEO, WelcomHeritage in exclusive sweet spot’ chat with M!CEtalk. Lipla Negi QUICK BYTE Our hotels work in the and WelcomHeritage Parv Vilas, Solan this year. When the going same category; the number of rooms at “Currently, we have 970 gets tough, one destination vary from 35 to 60 operational rooms. By this it is often year end, we will hit 42 recommended to go with Abinash Manghani work in the same category; hotels and will cross the the flow. At times, it does the number of rooms at one 1,000-key milestone. We seem to be the only safe We hope to destination vary from 35 to should be at over 1,175 option. However for some, get a lot more 60. So we can say that we rooms by next year. We it is always about swimming interesting hit the sweet spot. We are hope to get a lot more against the tide, for it is in destinations for benefiting from the size- interesting destinations for their DNA and that is what the travellers centric approach. We are our Indian and international defines them. And while it near the cities and not very travellers,” he said. puts them at risk in many far away,” said Manghani. cases, there are times when “As a brand, offering this strategy brings rich Crossing 1,000-key destinations where the rewards. WelcomHeritage mark in 2022 customers can drive on is a brand that believes in their own, has worked for going against the flow, and In 2020, the us. There has been a shift to during COVID-19 when WelcomHeritage’s outlook branded hotel chains which almost all the hotel industry for the year intends to promise safety and hygiene. saw a slump, they saw build upon the success of There are many hotels which themselves grow. the past year. The hotel are doing fairly well and I chain is looking forward expect this to continue for Key to their growth to four planned openings two to three years more including WelcomHeritage until the Indian leisure space A focus from Azora, Fort Kochi, gets more mature. Right WelcomeHeritage on a WelcomHeritage Ayatana, now, the Indian traveller is carefully curated bouquet Ooty, WelcomHeritage open to new destinations,” of properties that are Desert Resort, Mandawa said Manghani. tucked away from the overcrowded cities. As Indians looked to get away from the pandemic and cities, properties managed by WelcomeHeritage were in great demand. “Our properties offered a perfect getaway from the crowd. Post-COVID-19, people do not want to stay in big, crowded hotels,” said Abinash Manghani, CEO, WelcomHeritage. With face masks and social distancing being the norms of the day, smaller properties became first choice with travellers. “Nowadays, people want to be in resorts with not too many storeys in a building and not too many rooms on one floor. Our hotels 8 M CEtalk March-April 2022

states Beating heat in lap of nature With arrival of summer season, you may have been mapping out tourist destinations to escape scorching heat. To make your task easier, let us have peek into two tourist spots of Madhya Pradesh, where you can explore wildlife, heritage, nature, and spirituality. Amarkantak – ‘The km from Narmada Mata Pachmarhi – has the 100-headed divine king of pilgrimages’ Temple in the east is Mai ‘Satpura ki Rani’ snake, Seshnag. The rock of ki Bagia, where it is said this sacred cave depicts the If you are mulling to get which was visited by goddess Situated at the mounting entangled locks of Lord Shiva. refreshed and calm in the Narmada to pluck fruits. height, the state's most lap of nature experiencing verdant charm Pachmarhi, Satpura National religious and spiritual The milky water also known as ‘Satpura ki Park tourism, this is the place for stream Rani’ (Queen of Satpuras), you. Situated at an altitude rules the range of Satpura One of India's most beautiful of 1,000 metre, Amarkantak, To escape the heat, one Hills. This is the best time to tiger reserves, visitors to known as teerthraj or ‘the should head towards Dugdh visit Pachmarhi where one Satpura National Park can king of pilgrimages’ is located Dhara and Kapil Dhara, one can also enjoy jeep safari have a unique experience. at the meeting point of the of the most popular tourist in order to experience the The sanctuary was adjudged three central India hill rages destinations. It is 6 km from beauty of this place. TOFT Wildlife Tourism - Vindhyas, Satpuras, and the source of Narmada River. Award for the most visitor- Maikal. The largest river of Pandavas and Jata friendly wildlife destinations Madhya Pradesh, Narmada Dugdh Dhara waterfall Shankar Cave in the year 2010. Many and Son (Sone) originate in which looks like a milky of the tourist places in Amarkantak, a town which white stream attracts tourists 'Pandavas Caves' is the most and around Pachmarhi has several ancient temples with its beauty. Less than eye-catching spot. Legend has include Dhoopgarh, Bee with a rich history. one km south-west from it that Pandavas built a house Falls, and Duchess Falls, Dugdh Dhara is Kapil Dhara. and lived here during their among others. Here begins the Surrounded by lush green exile. The Jata Shankar Cave journey hills. Sonmuda sunrise point is another tourist spot. One Advertorial As you walk through the can have a bird’s eye view alleys of Amarkantak, you of the forest and mountains reach a place dotted with around it. many small and bigger temples. There is a pond Places to visit called Narmada Kund at the Narmada Udgam (where Amarkantak has many Narmada River originates). attractive destinations for Here are Narmada Mata tourists, including Shri Temple and Sonakshi Yantra Temple, Amareshwar Shaktipeeth Temple. Mahadev Temple, Son Udgam Temple, Bhrigu Seek blessings Kamandal, Durga Dhara of the divine Fall and Jwaleshwar Temples, among others. When you travel one km from Narmada Udgam towards Things to do south, you see Trimukhi Temple, a temple of Lord Boat ride, trekking, Shiva constructed between paragliding, and the 1042 and 1122 AD. There is most important part is also an 18th century’s Keshav experiencing wellness Narayan Temple. On the tourism, yoga, and other southern side of Narmada meditational and spiritual Kund are the ancient temples practices to get rid of stress of Kalachuri period and one and anxiety. M CEtalk March-April 2022 9

opinion Good times are ahead for hotels Ravi Rai, Cluster GM, Novotel Visakhapatnam Varun Beach, Novotel, Vijayawada Varun and The Bheemili Resort Managed by Accor Hotels discusses the future ahead. MT Bureau If 2020 was about survival. Ravi Rai September 2021, we saw maintaining safety protocol several guests visiting the in every nook and corner of How has your journey Demand for hotel. The brand attributes its premises. To take care wellness travel the customer trust to of the health and wellbeing been to revival? is going to go up, adherence of safety protocol of our guests, we have The last couple of years we may get a few and our brand image. implemented various have been tough for the bookings locally. We were more focussed measures. Currently, I feel guests and employees alike. on domestic travellers, the demand for wellness Novotel Vijayawada Varun social weddings, ancillary travel is going to increase introduced monthly guest business, takeways, and and we may also get a few engagement events to ADR to be the market leader bookings locally. In order to bring cheer to the guests. in terms of RGI and RevPar. capture this trend, we All these events were Our vision is creating have rolled out several held adhering to safety lifestyle experiences for all attractions for our guests. protocols and government our guests. restrictions. We focussed How is Novotel more on staycations, What strategies have wellness packages for Vishakhapatnam surviving The Bheemili Resort worked for you in terms of managed by Accor and in the current scenario? food deliveries. attracting the patrons as We are witnessing an upsurge in hotel bookings. What has changed well as new clients? Leisure is growing with Our hotel has emerged as increased demand from between 2020 and 2022 for the most hygienic hotel local, interstate travellers one in the city thanks to while corporates are you and the brand at large? moving slowly. With Vizag The pandemic has disrupted QUICK BYTE Our hotel has emerged being a leisure destination, the hotel’s functioning. we are looking at gaining 2020 and 2021 were a as the most hygienic hotel for consumer confidence by our rollercoaster ride for us, but adhering to safety protocol hygiene measures for safe we had a decent recovery travel and stay experience. post the second COVID-19 wave. During August and 10 M CEtalk March-April 2022



view point We are preparing to bounce back Occupancy rate is now at 75%. The challenge we are facing now is inconsistency and we hope to overcome it, says Anand Nair, GM, Crowne Plaza Chennai Adyar Park. MT Bureau If 2020 was about survival, Anand Nair being strictly followed. Our have evolved considerably breakfast buffet has seen where we even created what are the key takeaways Cleanliness has a big step up with sizeable a Sunday Brunch that been accorded improvements and changes could be delivered to your in your opinion? priority. We see all made. The strategy for 2022 door step. Same was done The biggest learning for COVID-19 norms is to bring back corporate during Onam celebrations us moving from 2020 to are followed business in a large way where our team delivered 2021 was to be prepared and business from our a full-fledged Sadya to face any eventuality. We loyal clients. experience served in the stopped worrying about safety of your home with the situation and started What new things has the all precautions. As global focussing on the solutions travel resumes, keeping in instead. Our strategies had hotel tried or launched to mind that Crowne Plaza is to be extremely flexible all about business travel, and nimble enough to get business? we have designed flexi adjust to the ever-evolving We introduced interesting packages with a 24-hour scenarios. Importance was ideas both in rooms as well check-in and check-out for given to short-term tactical as F&B. ‘On the Rocks’, our guests. promotions to drive the our European specialty overall strategy. restaurant introduced As far as M!CE business The Curate Series, where What has changed celebrity chefs come in for is concerned, how is the a kitchen take over series between 2020 and 2022 for and run a promotion with brand trying to bring their specialty menus to you and the brand at large? emphasise on local fresh business back? We have adapted ourselves produce. Take Aways We are offering special rates, to change more towards our all-inclusive pricing, and customer’s needs. Customers QUICK BYTE The strategy for 2022 is attractive flexi packages. are quite clear on what they We have developed SOPs want so we strive to ensure to bring back corporate business for the bio-bubble business. all demands are met. Our and business from our loyal clients We are a M!CE-centric main focus has been the IHG hotel with 15,000 sq. ft., Clean Promise, Cleanliness of banqueting space and being our top most priority meeting rooms. with the safety protocols 12 M CEtalk March-April 2022



cover story B l eAibssuolurtee-lyFul With boundaries between business travel and leisure trips getting blurred (thanks to WFH culture), spotlight falls on few hotels that pack best of both worlds. Lipla Negi Novotel Pune Nagar Road The Novotel Pune Nagar Road, which is situated plonk in an upscale area, is a short drive away from Pune International Airport (PNQ), and near to the railway station. Boasting 11,000 sq. ft., of banqueting space and having 223 rooms, the hotel promises guests a luxurious experience. Business travellers can have quite a lot to expect—from executive rooms to premier lounge, complimentary local airport transfers, and breakfast as well as all day refreshments. Roseate House New Delhi Roseate House New Delhi is an amalgamation of lineage and novelty. The hotel, which is spread over 1.6 acre, features 216 spacious rooms, including suites. The hotel is housed in Aerocity. Catering to the new generation of cosmopolitan guests, Roseate House, a comfortable 30-minute drive from Gurugram and Delhi, and at walking distance from Aerocity metro station, is ensconced in comfortable surroundings away from the cacophony of the city. Crowne Plaza Hotel New Delhi Mayur Vihar Noida Located at a short distance from Noida, travellers can reach the luxurious Crowne Plaza Hotel New Delhi Mayur Vihar Noida through the DND Flyway, NOIDA expressway, Sector 62, Film City, Central Delhi, Pragati Maidan, and the India Expo Centre. Corporate or business travellers will like the world-class facilities made available at this swanky hotel, including a 24-hour business centre with free high-speed internet access. ibis Mumbai Vikhroli The 15-storeyed ibis Mumbai Vikhroli has 249 plush rooms, designed in six different themes, featuring the city’s pulsating heartbeat. Each room has the much loved ‘Sweet Bed’ by ibis. Located in the corporate area of Mumbai, Lal Bahadur Shastri Marg, the hotel presents a gamut of luxurious services, including digital menus, mobile check-in, and access to OTT entertainment channels, making it the perfect destination for business and leisure travellers. 14 M CEtalk March-April 2022

cover story Hilton Garden Inn Bengaluru Embassy Manyata Business Park Hilton Garden Inn Bengaluru Embassy Manyata Business Park is located near important business areas in North and Central Bengaluru. It enjoys accessibility from Kempegowda International Airport. Part of the upcoming Hilton Hotels Embassy Manyata complex comprises 619-key dual-branded Hilton properties — Hilton Garden Inn and Hilton, and 60,000 sq. ft. convention centre. Travellers need not go out of their way searching for a delicious meal here. The Leela Gandhinagar Called nothing short of an engineering marvel, The Leela Gandhinagar, which is a luxurious getaway, is housed as many as 40 km away from Gandhinagar. The five-star hotel has 318 rooms. “The architecture combines modernity with tradition. The hotel’s lavish interiors are inspired by Gujarat's archaeological and architectural richness and the art decor by the rich flora and fauna of the state,” said Jaideep Anand, Vice President and General Manager, The Leela Gandhinagar. The Westin Mumbai Powai Lake Set on the banks of Lake Powai, The Westin Mumbai Powai Lake is the second Westin property. Housed in Mumbai, it offers views of the Hiranandani skyline overlooking the Lake Powai. Taking a leaf out of the concept of Biophilia, and highlighting the demand for wellness travel, Neeraj Govil, Senior Vice President, Operations, Asia Pacific, excluding China, said, “The Westin Mumbai Powai Lake is set to expand the signature offerings of the brand to the travellers.\" Crowne Plaza Chennai Adyar Park Crowne Plaza Chennai Adyar Park caters to a lot of international business. “We have come up with a brand new Business Flex offer that offers guests the flexibility of 24 hours check-in and check-out,” says Jit Bose, Director of Sales and Marketing, Crowne Plaza Chennai Adyar Park. Kapaleeshwar Temple, Santhome Church, and Marina Beach and others are near to the hotel, which has 287 rooms and facilities such as spa, gym, beauty treatments, and Wi-Fi, among others. Holiday Inn Chandigarh Zirakpur The Holiday Inn Chandigarh Zirakpur is 9 km away from Mohendra Chaudhry Zoological Park and 15 km away from Sukhna Lake. The hotel is 13 km away from Chandigarh International Airport. Boasting of 131 chic rooms and suites, guests can look forward to a plethora of facilities such as gymnasium, rooftop pool, a buffet restaurant, well-stocked bar, room service, and breakfast. The spacious rooms of the hotel boast comfortable beds with a choice of pillows. Taj Lakefront, Bhopal The 152-key Taj Lakefront, Bhopal is an important leisure centre. Taj Lakefront has amenities such as a gym, a spa, a tennis court, and a banqueting and conferencing space. Puneet Chhatwal, Managing Director and CEO, IHCL, said, “IHCL’s iconic brand, Taj, steps into Bhopal with Taj Lakefront. This addition is in line with IHCL’s strategy of being present in every state capital. By making our guests feel exceptional, we try to make their special occasions memorable.\" M CEtalk March-April 2022 15





highlight Wofihnontienlggtureusstts QualSTAR, COVID Compliance Certification agency in India, helps hotels ensure safest stays for their patrons. Lipla Negi Putting the pandemic safety and service standards Par excellence of cost, the absence of behind them, an for an unmistakable guest a third-party audit and increasing number of experience. Addressing the To ensure safety and assurance often fails to win Indian travellers are eyeing need of the hour, QualSTAR hygiene in the industry, the confidence and trust of to travel to domestic tourist COVID Safety Compliance the government launched frequent travellers. Unwilling destinations. Driven by a scheme is a certification a COVID-19 compliance to compromise on safety desire to explore and be that assists hotel in strict scheme called SAATHI, and hygiene standards, outdoors after consecutive adherence of COVID-19 where a hotel can do self- travellers today don't mind lockdowns, their passion for safety guidelines. It has assessment and take a going an extra mile to hunt travel is also being fanned by been accredited by National print out of the certificate. down hotels that have gone emerging travel trends such Accreditation Board Although this self-assessment through the grilling process of as revenge travel, staycations, for Certification Bodies scheme is available free and digital detox and the (NABCB) that falls under like. This presents hotels and the umbrella of Quality QUICK BYTE It is the only COVID-19 resorts in the country with Council of India (QCI), an an opportunity to capitalise undertaking of Department safety audit approved by the govt to on the growing craze for for Promotion of Industry minimise reputational risk and liability domestic destinations. and Internal Trade, Ministry of Commerce & Industry, But it is not the same for Government of India. It travellers anymore. Domestic aims to provide an objective travellers' expectations of assessment of the preventive hotel stays and services have measures adopted by changed, especially when hotels to mitigate COVID-19- it comes to cleanliness and related risks and hygiene. They are increasingly health hazards. opting for hotels that offer the assurance of quality in every QualSTAR is the first and sense. Of late, safety and only COVID Compliance hygiene have pipped pricing Certification Agency, to become the concerns of accredited by NABCB (a domestic travellers. And member of International this puts into focus the Accreditation Forum in line significance and value of with international standards standardisation and quality for the accommodation certification for a hotel. sector. The QualSTAR COVID Safety Compliance Armed with understanding scheme is based on guidelines of guest experiences in the by the World Health industry, gathered after Organization (WHO), MOT, research conducted with the Union Ministry of Tourism, help of the most renowned Food Safety and Standards and celebrated organisations Authority of India (FSSAI), in the world, QualSTAR Union Ministry of Health helps existing as well as new and Family Welfare and other hotels ensure the highest government organisations. 18 M CEtalk March-April 2022

highlight assessment process. The audit team is experienced and well versed in the international standards and protocols to be followed while auditing a facility. All the auditors come with over 10 years of experience in the Gireesh Bindra hospitality industry. They VP-Operations have been trained on ISO The Suryaa New Delhi 17065 requirements, auditing techniques as per ISO 19011, and as per World Health QualSTAR Organisation gives you an (WHO) standards. accreditation that The audit team goes the extra ensures safety mile to conduct objective of the guests QUICK BYTE It is India's only and customised analysis of hotel classification and COVID-19 the results. This enables your compliance certification body standards to be on par with internationally relevant guest expectations. And more standardisation importantly, the standards and exhibit their ‘stars’ proudly and stamped by a business continuity. The become enablers of ultimate trusted authority. certification begins with the application and review of guest satisfaction. Taking QualSTAR is India's only statutory compliance. Before hotel classification and the audit, a deep dive into the along the in-house team, COVID-19 compliance hotel, the facilities it offers certification body which is are reviewed on the website the auditors dive deep into approved by the Ministry and physically verified during of Commerce through the mystery audits. the analysis of scores across Quality Council of India (QCI) and the National The mystery audit of hotel QualSTAR parameters to get Accredited Board for products and services is Certification Bodies followed by an announced Kush Kapoor an extensive understanding of (NABCB). This certification audit of the heart of the Chief Executive Officer your hotel’s performance and has come after almost five house areas that support years of research on Indian the guest services. This is Roseate Hotels & Resorts market standing. and international standards, followed by the verification developing a scheme that was of statutory compliance, It would Covering all approved by the NABCB. The the business processes, and do well if dimensions hotel classification is highly guest complaints and their hotels go for trusted and widely recognised resolution process. The QualSTAR Like any other industry, in the industry, which directly entire audit takes almost certification third-party inspections are translates into meeting guest two days and two nights unarguably important for service standards, amplifying and could also be extended hotels to be on a path of the visibility of your property by a day, depending on the continual improvement. At and expanding your reach to size of the hotel and the the same time, for the guests, a wider range of discerning facilities it offers. The auditing it is important to have quality domestic as well as global mechanism is only to improve assurance from a third-party tourists. the hotel and its performance certification. The QualSTAR when it comes to guest audit covers Dimension 0 to Hygiene in focus services and products. Dimension 8 – from statutory compliance to business risks, Unlike traditional World-class energy reduction classification inspections, auditors goals to sustainability with QualSTAR undertakes an all stakeholders. in-depth audit covering 360 It typically takes two days and degrees of hotel products, two nights for two auditors Meena Bhatia Today, hygiene and guest services, compliance, to physically audit a five- VP and GM satisfaction are inextricably business practices, and star hotel. The QualSTAR Le Meridien New Delhi linked and this new found auditors are appointed after relationship between the two going through a rigorous The safety holds an even greater impact certification brand image. The hotel reassures us guests want to travel to and our guests places that offer privacy, seclusion, and stay at hotels that follow all COVID-19 protocols and promise a safe and hygienic environment. M CEtalk March-April 2022 19

expo This gathering will make global M!CE participants aware of growth MAC!CINEGexTpHeEriencemade by Turkish industry. MT Bureau QUICK BYTE Participants will have various projects will be The ACE of M!CE carried out by the brands exhibition is being choice to expand their networks due within the framework of organised under to collaboration with industry partners sustainable development. The the sponsorship of Turkish companies will share their Airlines. Since 2013, Events by Ace of M!CE projects with the participants the exhibition is being Awards,' held for the last in about 40-minute organised every year. The nine years between 7 to 9 individual sessions. It will event is being held in a November, 2021. help strengthen business strategic partnership with relationships by meeting TURSAB and with support Infinity Visual Fx Studio significant M!CE companies of Republic of Turkey's invites you to the event and buyers. Ministry of Culture and with its special concept Tourism, TGA, Istanbul and experience areas. The Within the scope of Governorship, Istanbul organisers are waiting for the international buyer Metropolitan Municipality, you to watch a magical programme, 90 international Istanbul Chamber of hologramic opening show in incentive companies, Commerce, TUROFED, the concept of Anti Gravity. Professional Congress TUROB, Antalya Promotion The United Nations (UN), Organisers, destination Foundation, and AKTOB. Turkey and its partners management companies are working collectively to (DMCs), and corporate ACE of M!CE Awards is the achieve 17 ambitous goals buyers to participate from biggest award ceremony of as part of the sustainable the foreign market will the global M!CE industry development goals hold B2B meetings with the which targets to guide (SDGs). Based on these, participating companies. the sustainable growth of Plans are afoot to hold the congress, meeting, and event in Cyprus within the event operations, to create a scope of 'Masters of Events'. will of achieving perfection for industry companies and AMEzing Party: Are to increase the awareness of you ready for the most the Turkish M!CE industry ambitious party of the year? on an international scale. AMEzing Party will bring The award ceremony has participants together for an been moved to Antalya unforgettable night with the which is being held under concept of 'Fit Together'. the name of 'Master of 20 M CEtalk March-April 2022

spotlight Taking legacy forward As demand for experiential travel is growing, Faiz Rashid, Director, Jehan Numa Group, feels brand’s 100-year-old legacy will give them edge over global companies. Lipla Negi Faiz Rashid Aly Rashid takes care of the and civic innovations, and two lodges. advancements in the fields From crisis We have been of arts, education, and management to running the hotel “For us, being a legacy architecture in the area. The business strategies, for nearly four business, it comes down stately residence — Jehan the pandemic changed decades now and to being involved with Numa Palace — was built many things for many have no plans to the property through on the slopes of Shamla hoteliers around the world. collaborate with a generations. We are like hills in the 19th century by However, for Faiz Rashid, global brand custodians of the property General Obaidullah Khan, Director of Jehan Numa and we want to try and carry son of the last begum. It was Group of Hotels (JNG) and the legacy forward. But for converted into a world-class a direct descendant of Dost someone else who is into heritage hotel in 1983 by the Mohammad Khan and the the business of buying and General’s grandsons. Begums of Bhopal, the crisis selling, it only comes down has simply reaffirmed his to restoring the property Collaboration is faith and renewed and then selling or reselling not an option his passion for the family- it to someone else. Our run business. focus is always passing it to The family has been running the next generation,” says the hotel for nearly four Owned and managed by the Faiz. The erstwhile state decades now, and has no founding family of Bhopal, of Bhopal was founded by plans to collaborate with a the Jehan Numa Group Dost Mohammad Khan in global brand. It is not that comprises four distinctive 1724. But then the begums no lucrative offer came but boutique luxury hotels: the of the family ruled for over the family was determined Jehan Numa Palace, Jehan 100 years. Four generations to take the legacy forward Numa Retreat in Bhopal, of Begums of Bhopal without diluting its essence. the Reni Pani Jungle Lodge quietly and determinedly “In the last 40 years, we in Satpura and the recently- sowed seeds for growth have done well and things launched Bori Safari and transformation, health have been working for us,\" Lodge in the Bori said Faiz. Talking about the Wildlife Sanctuary. QUICK BYTE For some one else, it is culinary history, he adds how the old family recipes Custodian only restoring the old property and are conserved through selling or re-selling it generations, and proudly The passion for hospitality said, “These recipes cannot runs in his genes. While Faiz be copied and that’s what Rashid stays in Bhopal to Bhopal stands for.\" look after the retreat and the palace hotel, his brother M CEtalk March-April 2022 21

feature Mpa!tChEoefvreenctosvoenry COVID-19 has left its impact across varied industries and M!CE industry is no different. Reviving itself against hurdles, one lesson learnt well is to be sustainable in future. Charmaine Fernz 22 M CEtalk March-April 2022

feature The National Strategy was a natural promoter of Manish Dayya need to innovate to ensure and Roadmap for sustainable events as a lot of GM, Novotel Hyderabad they are intact for the future the M!CE industry events going digital or hybrid Convention Centre generations,” he added. in India states that the US reduced carbon footprints.” Accor has taken major has remained tops with We need to strides towards achieving 934 meetings out of a total Manish Dayya, General innovate to this objective with its Planet of 13,254, as per ICCA Manager, Novotel Hyderabad ensure they're 21 initiative. The programme Country and City Rankings Convention Centre and intact for future focuses on sustainable 2019, while India with 158 Hyderabad International generations development with concrete meetings was at the 28th Convention Centre said, and quantitative objectives position as per the rankings. “Sustainable events are related to local sourcing, The document states that managing events that take diversity, water, energy, Indian M!CE has less than into consideration three waste management and one per cent share in the aspects; environmental much more. estimated global M!CE protection, social growth business. This despite the and economic progress. Are we sustainable natural, cultural advantages We are looking to endure enough? of India, and being one of the balance at-risk approach so highest growing economies. that these three perspectives Just talking about The recall value of the Indian are integrated into the sustainability is not enough, M!CE is considered low. planning of events at NHCC we need to start working While the industry has a and HICC, into execution towards or rather charting substantial track to cover, out a strategic plan and the way ahead needs to be of the plans along with a more sustainable. commitment to review and QUICK BYTE The ongoing pandemic make sure that any negative Sustainability in layman impact socially, economically has given the right impetus to smaller terms is a balancing act of and environmentally are but more focused events People, Planet, and Profit. managed and reduced to its We all talk about climate minimal level, to be able to achievable goals. Being change, but this fact is leave a better impact, to leave sustainable as mentioned unrealised that climate a better operation and make before is an entire cycle and change is also relevant in a difference to the managing we are just at the beginning. our everyday activities. of the events.” The Indian hospitality Every individual needs to be industry is ensuring that more responsible towards Dayya goes on to positively small steps are being taken the environment and assert that sustainable events down the sustainable infrastructural/economic will be the way forward for route. Following suit, development of planet earth, the M!CE Industry. “We are Roseate Hotels has adopted which if achieved can be cognizant of the fact that some measures such as beneficial in the long run. earth has finite resources, we completely non-smoking with 100 per cent recycling Taking on this trend, the Indian M!CE industry M CEtalk March-April 2022 23 in after intensity of the pandemic has lessened is looking at more sustainable events. Birju Gariba, Founder, ISKARA Events said, “Sustainable events and carbon neutral concepts have been doing rounds in our part of the world for almost a decade. However, it has picked up in the last couple of years before COVID-19. Many MNCs, following global practices, were the first ones to start smaller implementations towards the same, but the conversations have picked up more aggressively in the last five years. The pandemic

feature of wastewater, no plastic and sauces from their QUICK BYTE Events should be straw usage, optimal energy farm produce. usage, sustainable waste organized smartly without leaving disposal and zero kitchen The Growth Pangs a minimal negative footprint waste recycling. The brand also strongly promotes the The pandemic has given the power-ful wastage. Alternatively, these conservation of flora with right impetus to smaller but steps do impact the costs more than 2000 uncut trees more focussed events. The Novotel Hyderabad and business environment across its Indian resorts. hybrid concept has helped Convention Centre since sustainable events many a chain to adopt has installed a dual incur extra costs and mar the From a convention centre more environment-friendly solar power and business of certain units such point of view, Dayya says that methods. The important heater system, which as paper, travel, and venues. both NHCC and HICC have point to note is the fact that generates nine Dayya is of the view that taken all the necessary steps the industry is much aware kilowatts of electricity sustainable events would to achieve this objective. and conscious of its part in per day. On a rough help the businesses achieve Some of the measures the entire cycle. As Gariba estimate, it translates their social objectives of adopted are energy-efficient explained, \"Being a fairly to 36 units per day preserving the environment, lighting, glass bottles for new company born during and heats up 4,000 involving and benefiting small to medium events to the pandemic, we at ISKRA litres of water for the local communities. avoid the use of single-use encourage our clients to the property. The This would yield a positive plastic, water dispensers in try and minimise wastages dual solar system reputation and improve the larger events. NHC donates and make events carbon- has an impact on the image of the organisation its unused soaps to the Soaps emission efficient.\" environment as it and the host as well. for Hope foundation for generates 136 units of recycling the same and even Dayya stated that NHCC electricity per day. The Right Direction the old linen is donated to and HICC are known Tender Heart NGO. for handling sustainable “We can confidently say events. “M!CE being now that every green step is “The property at its our core focus, we have the right step. However, the restaurants and F&B at handled many national industry is witnessing unique events offer healthy and and international events trends which are shaping balanced meals sourcing across pharma, corporate, the industry. Green venues the products grown in weddings, lifestyle, and other and hybrid events are largely our kitchen gardens, local sectors,” he added. As part the flavours of the new age,” products. We plan to reduce of the Planet 21 initiative, asserted Dayya. food wastage and prevent the Accor has encouraged the use of single-use plastics. We organisers and their partners also enter into partnerships to follow sustainable with the local businesses and practices. Events should communities to promote be organised smartly and sustainable ways to conduct sensibly without leaving a events,” added Dayya. minimal negative footprint. “We, at every opportunity Interestingly, known to be in any of the international hosts to large events, during and national events with any of the events at NHC the consent of organisers, and HICC, if the minimum host pop-up shops by local guarantees of guests are not entrepreneurs promoting, met we have a tie-up with supporting providing a Robin Hood army wherein platform to showcase the the excess food is distributed local art and culture,” Dayya on a priority basis to the further added. needy thus contributing to the society and promoting Sustainable events take positive hospitality. effort and strategic planning. While it can be On a similar note, food waste advantageous it also presents is converted to compost several challenges. Gariba which is then utilised for with his long-standing gardening purposes in experience in the M!CE Roseate Hotels and all its sector explained that the properties. The hotel group advantages are simple, also takes pride in making reduce the usage of paper their jams, marmalade encouraging digital formats and thereby largely reduce 24 M CEtalk March-April 2022

in focus pHaICr Cex, cperlolepnecrety Built in sylvan surroundings of Hyderabad, it is first of its kind and best standalone and service driven convention centre in entire South Asia. HMT Bureau yderabad International Convention Centre (HICC) is managed by Accor, one of the world’s leading hotel operators, and is jointly owned by Emaar Properties PJSC Dubai and Telangana State Industrial Infrastructure Corporation Ltd. HICC is a purpose-built, convention facility with world-class facilities and, the first of its kind and the best standalone convention centre in South Asia. The five-star property has QUICK BYTE HICC has received the pre-function foyer area. The quite a few feathers in its hotel has a huge 500-person cap. HICC has received the award for ‘Best Meeting & Conference reception area with as many award for ‘Best Meeting Venue' at South India Travel Awards as 16 terminals. & Conference Venue' at the South India Travel speaker preparatory room, it which was discovered It also comprises an ATM Awards. In every aspect, be boardrooms, VIP lounge, by the Qutub Shahi and currency exchange it infrastructure, services apart from 12.5 metre high dynasty in 1591, the cabin which has been or technology, it compares ceiling, roof cat walkers, hotel has state-of-the-art kept in view of the tourist with the best in the world. truss to withhold heavy Information Technology flow, which is all set to suspension, and in-house (IT) infrastructure, increase with the borders Connected to the Novotel five-star banqueting service. design, technology, of all countries reopening Hyderabad Convention telecommunications, and the country inviting Centre is an international The unparalleled and audio-video (AV) international commercial business hotel. It has infrastructure of the equipment. flight services. as many as 288 rooms, business hotel also has including 129 super rooms service pits every six metres, It also has a hall measuring These apart, the spacious and 106 super rooms with a with power, water, internet 6,480 square metres that grounds of the hotel also view, and is equipped with and the like, in built power can hold a 6,000-delegate has a parking bay along with meeting rooms, restaurants, back-up capability. plenary and can be in-house event management business centre, spa and a partitioned into six halls. and auditoriums. Apart health club. Built like a behemoth, the from the power back-up luxurious hotel built in HICC also has the best generation capability, there It is also the Best South Hyderabad, built among meeting and conference are as many five well- India Travel Award winner, the sylvan surroundings venues with a spacious stocked bars and restaurants which is admired for its in the premises of the outstanding service. Some business hotel. of the world-class features of the hotel include 37 breakout rooms, including specialised meeting rooms, M CEtalk March-April 2022 25

hotels Spectacular getaway Radisson Resort Pondicherry Bay which is located on Coromandel coast is ideal to organise meetings or have unforgettable wedding in scenic backdrop. MT Bureau It is situated in the resorts’ Ameet Raj Kundu Weddings luminous gardens, guests Cluster Commercial Head Situated in the can enjoy an alfresco event Radisson Resort Guests can enjoy an Arikamedu in a relaxed atmosphere, Pondicherry Bay unforgettable wedding archaeological site, at surrounded by well-tended at the Radisson Resort Puducherry on the southern lawns and plants. The Chennai Pondicherry Bay. \"Our coast of India. The Radisson International dedicated events team Resort Pondicherry Bay is Sunset Deck overlooks the Airport is and wedding planner will nestled between a lagoon west by the lagoon. The about 150 be help you plan your and the popular Blue Flag- picturesque sunset views km from the dream wedding, with the Eden Beach and is rated from here, makes it a perfect Radisson resort beautiful surroundings among the top 10 beaches spot for intimate events. of Pondicherry Bay, as a of India. Sands has an unfiltered view magical, scenic backdrop, of the lagoon, this is perfect which is a unit of GRT With a beautiful landscape for relaxed evening events Hotels & Resorts,\" and a breathtaking view such as barbecues, concerts, Kundu said. of the sea, lagoon and tall and performances. coconut trees, the resort is Some of the world-class the perfect location for a Ameet Raj Kundu, Cluster facilities at the resort relaxing getaway, vacation or Commercial Head, Radisson include Salt Splash, spread staycation, with indoor and Resort Pondicherry Bay said more than 2,400 sq. ft., is a outdoor venues for meetings that the resort is located Moroccan themed saltwater and events, including on the Coromandel coast, pool with hydrotherapy, is conferences, weddings, as south of Chennai. The perfect to detox and refresh. well as performances. resort is situated 150 km from Chennai International L’enfant is a dedicated The Banquet Hall is a pillar- Airport and travellers can indoor kids play area with less space spread over 1,200 reach here in around three arcade games, puzzles and sq. ft., on the first floor hours by car. Pondicherry games for children of all promising a marvellous Railway Station and ages. Bodhi Spa is designed view. The Boardroom is a Pondicherry Bus Station are to relax and rejuvenate you, compact 1,000 sq. ft., around 20 minutes away perfect the entire resort space is apt for intimate from the hotel. experience. Le Jardin is a gatherings and meetings or serene garden in the middle corporate gatherings. of the property. Maintain your workout routine in Muscles Fitness Centre with modern equipment, and professional trainers for personalised attention. The hotel rooms are designed in the classic Franco-Tamil style of Puducherry, with wide balconies and verandahs decorated in earthy colours. With four chalet types, the guests can choose between a balcony and veranda as well as the choice of luxurious private villas with a garden and a pool. 26 M CEtalk March-April 2022



event Succeeding in all-male world Rakhi Kankaria has won plaudits for her work in education as well as tourism development, both male-dominated sectors, in Telangana. Nisha Verma Rakhi Kankaria of event managers in every “If I would not have my Founder Director, Rachnoutsav nook and corner. “However, husband with me, I would For Rakhi Kankaria, and Vice Chair, Tourism my husband Sanjay and I not have been as successful Founder Director, Committee, Federation of have been very passionate as I am. Event management Rachnoutsav and Vice Telangana Chambers of about our work and never has a wide spectrum of Chair, Tourism Committee, Commerce and Industry saw anything as a challenge. subjects,\" she said. Federation of Telangana In fact, we found it Chambers of Commerce FTCCI Travel interesting to find solutions Tourism in and Industry (FTCCI), the Committee and receive accolades, Telangana journey in events industry identified appreciation through started early in 1996. “It has Pocharam to words and references This apart, she also dons the been close to almost three be developed for future business. That cap of Vice Chair of Tourism decades and at that time under PPP made us grow. Till date, we Committee at FTCCI. A big the subject of events was do not have a marketing advocate of Public Private not understood. I learnt department in our company Partnership in tourism, early since my father used as we have only grown Kankaria said, “Telangana is to throw great parties at by word-of-mouth,” she a treasure trove of our family home. When elaborated. While she thinks tourism spots. The FTCCI my husband and I decided it is a man's world even Tourism Committee has to do something different, today, Kankaria believes identified Pocharam as I embarked on first doing that her skills, and an a destination that can be a survey in Delhi, Mumbai equal partner in her developed under PPP and and Kolkata for three husband, made her shine I have found an investor weeks, and then started my in this industry. who is ready to invest. party planning company, More locations have which I later termed as QUICK BYTE It has been close to been identified by the an event management team. Also, the team has company,” she said. three decades; then subject of events identified around eight business was not understood properly tourism places in the state, Changes including Ramoji Film City, Charminar and Golconda Stating that the industry has Fort, where we can have changed in the last 30 years, memorabilia and souvenirs.\" Kankaria pointed out that today, there is a plethora 28 M CEtalk March-April 2022



movements Amaan Kidwai has joined as the Area Sarvar Hans Sarvar Hans has been recently promoted Manager (Welcomhotels-Northern VP-Commercials as VP, Commercials, Amritara Hotels & Region) and GM, Welcomhotel Amritara Hotels & Resorts Resorts. Hans has joined the Amritara Sheraton. After working as GM, ITC Hotels & Resorts in 2018 and has Gardenia, he will oversee the brand spearheaded some of the most successful in the North with nine operating hotel openings of the brand, apart from properties. Known for his analytical heading Sales, Marketing and Revenue. skills, he would be working on driving He will be responsible for acquisitions profitability and growth, enhancing of new properties and brand expansion. revenues via customer acquisition A strong believer of deliberate and among others. He believes in developing instinctive thinking, he has lead the Aman Kidwai his team and empowering them to brand towards excellence. Hans is Area Manager, Welcomhotels, deliver unmatched guest experience in elated with this appointment and is look Northern Region and GM, building guest loyalty and patronage. forward to newer challenges. Welcomhotel Sheraton Shyam Kumar Shyam Kumar has been appointed Utsah Sehgal Utsah Sehgal was appointed as director General Manager as the GM of DoubleTree by Hilton Director-Operations (operations), Kochi Marriott Hotel. DoubleTree by Hilton Agra Agra. From being a hotelier with an Kochi Marriott Hotel Armed wih an experience of 13 years experience of 21 years, he worked as the in the industry, he is an alumni of IMI, director (operations), Conrad Bengaluru. Switzerland. Previously, he served as He also worked with Starwood and the Director of Rooms for Renaissance Marriott as director of F&B at Shangri- Hotel Bengaluru where he headed La Bengaluru. Receiving the runner-up the hotel’s operations. He started award for the “Best Hotel Manager” with Courtyard by Marriott, Pune South India at BW Hotelier Awards as a front office associate. Later, he 2020, he was fortunate to be part of worked with Marriott brands in India Shine 2 programme by Hilton. Kumar such as Bengaluru Marriott Hotel, JW started his career by working in Sarovar Marriott Hotel Aerocity, New Delhi, and Park, ITC, Shangri-La and Marriott. Bengaluru Marriott Hotel, Whitefield. Imit Arora Imit Arora, serving as a GM, Prisha Lamba Prisha Lamba has been appointed General Manager Holiday Inn Jaipur City Centre, is Director-Marketing & as Director of Marketing and Holiday Inn Jaipur City Centre a self-motivated professional with Comm, Fairmont Jaipur Communications of Fairmont Jaipur. excellent interpersonal skills. Armed With an experience 0f 14 years, she with two decades of experience in will be responsible for spearheading the the industry, he worked as the GM conception and execution of innovative of The Lalit, Chandigarh. Arora has marketing and communication also worked in luxury brands such strategies that help drive overall brand as The Leela Palaces, Hotels and development and growth at Fairmont Resorts, Taj Hotels, and The Lalit. Jaipur. Lamba’s last assignment was Arora began his career with The with Hyatt Regency Gurgaon where she Leela Kempinski, Mumbai and since served as a Marketing Communications then there was no looking back Manager. Before that, she worked with for him. the Four Seasons Hotel in Mumbai. Prashant Shewale has been Form IV appointed as Regional Manager of Revenue & Distribution of Absolute Statement about ownership and other particulars about newspaper MICEtalk to be published Hotel Services India, Mumbai. He has over a decade of exposure in in the first issue every year after the last day of February operations, noteworthy being Accor namely Ibis and Novotel. He joined 1. Place of publication : 72 Todarmal Road, New Delhi - 110001 Absolute Hotel Services at Eastin 2. Periodicity of its publication : Quarterly Easy Aishwarya Talegaon as Front 3. Printer’s Name : SanJeet Office Manager and was promoted Nationality : Indian as Rooms Division Manager. Later, Address : 72, Todarmal Road, New Delhi - 110001 he acquired an understanding of 4. Publisher’s Name : SanJeet markets, revenue models, and Nationality : Indian distribution networks. Address : 72, Todarmal Road, New Delhi - 110001 5. Editor’s Name : SanJeet Nationality : Indian Address : 72, Todarmal Road, New Delhi - 110001 6. Name and address of individuals : SanJeet, Prashant Shewale who own the newspaper and partners 72, Todarmal Road, New Delhi - 110001 AM, Revenue & Distribution, or shareholders holding more than Absolute Hotel Services India one percent of the total capital I, SanJeet, hereby declare that the particulars given above are true to the best of my knowledge and belief. Date : 01/03/2022 Sd/- SanJeet Signature of the Publisher 30 M CEtalk March-April 2022