NELC Trainers Support Pack Aug 2018

NORTH EAST LEARNING COLLABORATIVE (NELC) FACILITATORS INFORMATION PACKUpdated Aug 2018

Content The purpose of this pack is to ensure that NELC maintains a high standard and professionalism in the delivery of all it’s development programmes and support it offers. We aim to do this by giving all facilitators delivering any NELC development a clear overview. This includes: 1. An understanding of NELC 2. An overview of the development programmes & support NELC offers 3. Key contacts you may need to know/use 4. Programme overviews and summary information 5. The role and responsibility of trainers 6. Terms of Delivery

Introduction to NELC and WorkstreamsThe North East Learning Collaborative (NELC) has been active for over 10 year. It is made up of public and third sector organisationsacross the north east of Scotland. Its aim is to provide best value for the public pound by working jointly to design and deliverydevelopment support which meets member organisation needs. The Management Steering Group meets every second month and ismade up of representatives from each member organisation.NELC Workstreams NELC Steering group Representatives - Coaching Skills in the Name Organisation Contact Details Workplace Anne Inglis (Chair) NHS Grampian [email protected] - Stepping into Management Development - Critical Conversations for Kay Hopwood Aberdeenshire Council [email protected] Programmes Critical times - Leadership Exchange Dorothy Morrison Aberdeen City Council [email protected] Susan Webster NESCOL [email protected] Mentoring Scheme Coaching & Susan Maclennan RGU [email protected] Coaching Bank Mentoring- CPD- ILM coaching level 5 Kaja Czuchnicka ACVO [email protected] Jennifer England AVAshire Food Standard Scotland [email protected] Team - Aston Team Diagnostic Frances Garrow Moray Council [email protected] Support - Aston Team Journey - Jigsaw Barbara Buckett Marine Scotland [email protected] - Appreciative Inquiry Science

NELC Workstream LeadsBelow is a list of the key contacts who support the Steering Group Representatives in leading the individual workstreams offered byNELC. These are the main areas of what’s offered but isn’t an exhaustive list. Anyone on the Steering Group of the Leads below areable to talk over any ideas or needs related to the work you do as a Trainer for NELC or the organisations where you work.NELC Key ContactsName Organisation Contact Details RemitFiona Lindsay Aberdeen City [email protected] Supports the general administration of the development programmes and maintains Council [email protected] websiteHeather Haylett- NHS [email protected] Supports the coordination of the steering group, CPD events and maintain websiteAndrews [email protected] Buchan Aberdeen City [email protected] Is the programme lead for the Stepping into Management & Middle Managers Council [email protected] programmesFiona Souter NHS [email protected] Is the programme lead for the Coaching Skills in the Workplace workshop, NELC coaching Bank and CPD eventsGail Groves NHS Is the lead for the Aston Team Journey supportKim Wong Aberdeen City Is the lead for co-ordinating the Appreciative Inquiry toolHelen Milne Council Aberdeenshire Is the lead for the NELC Mentoring Scheme and co-ordinates matching and induction Council JIGSAW

Coaching Skills in the WorkplaceDevelopment OverviewThis is development workshop is designed to give participants an opportunity to develop and practice coaching skills in their workplace. Itis a practical two day workshop which helps to raise self-awareness and provides opportunities to practise in a safe environment the keycoaching skills of listening well and asking questions which help individuals find their own solutions. You will practice in small groups withexamples which are real for you.Learning Outcomes Delivery Schedule Day 1 0900 –1630 − understand the definition of a coaching style in the workplace Day 2 0900 –1630 − understand the benefits of using a coaching style and know when it is appropriate to do Pre-Course Work so Participants are asked via Eventbrite when − learn how to use the OSCAR framework to support and structure a coaching conversation they sign up to the Course to bring a minimum − develop self awareness and confidence in their listening and questioning skills and in of two areas they’d like to improve on using a coach approach using techniques to help people find their own solutions − identify the actions they can take to develop a coaching culture within their own team or department Target Audience This development is appropriate for:− Employees looking to learn or improve their coaching skills practice− Managers looking to expand or refresh their people management skills using a coach approach− Aspiring managers Key InformationAdmin Fiona Lindsay [email protected] lead Fiona Souter (NHS) [email protected] link Online NELC website information & course handout

Coaching Skills in the Workplace – who does what…•Contacts pool of trainers with Steering Group •Confirms availability & book Fiona Lindsay •Monitors programme proposed dates Leads will… venue will… attendance & health on a•Confirms training schedule for •Finds suitable replacement if continual basis the year based on trainers •Advertise programme schedule availability changes once •Sends evaluation & any post- •Reports back to Steering Group availability feedback within their own organisations committed to schedule course materials from Trainer meetings•Creates Eventbrite page •Promotes attendance •Prepares materials •Publishes results to trainer & •Review stats & evaluation•Confirms delegate places throughout the year •Run the workshop Programme lead •Check attendance on •Provides any actionable/ Fiona Souter Eventbrite notable evaluation feedback will… •Share slides/materials with •Gathers Attendance stats and Fiona Lindsay informationFiona Lindsay The trainerwill… will… Key Points For Trainers: • Trainers are responsible for organising a suitable venue (*including breakout space for practice sessions) • Trainers are asked to find a suitable replacement if their availability changes after confirmation • Trainers are responsible for ensuring they are delivering using the most up-to-date materials

Stepping into ManagementDevelopment OverviewThis development programme is a set of face to face workshops which give participants an opportunity to learn about core managementtopics. It is aimed at new first line managers and is an informative modular programme which runs over three consecutive days.Participants will learn about universally applicable management themes from a multi-disciplinary panel of presenters to support themdeliver their services and manage their teams.Learning Outcomes Delivery Schedule − Develop core supervisory knowledge, skills and behaviours Day 1 0900 – 0915 Introduction − Introduction – The Role of the Supervisor − Module 1 – Coaching and Mentoring Skills for Managers 0915 –1215 Module 1 − Module 2 – Managing Performance 1245 –1600 Module 2 − Module 3 – Managing Change Wednesday − Module 4 – Managing Health and Safety Day 2 0900 –1215 Module 3 − Module 5 – Managing a positive working environment 1245 –1600 Module 4 − Practical Session & Close Reflection/next steps − Create sustainable networks of learning and support across public and third sectors. Day 3 0900 –1215 Module 5 1245 –1500 Practical SessionTarget AudienceThis development is appropriate for:− New first line managers− Managers looking to refresh their core management skills− Aspiring managers Key Information Admin Fiona Lindsay [email protected] NELC lead Website link Elaine Buchan (Aberdeen City Council) [email protected] Online NELC website information & booking

Stepping into management – who does what…•Contacts pool of trainers with Steering Group •Confirms availability Fiona Lindsay •Monitors programme proposed dates Leads will… •Finds suitable replacement if will… attendance & health on a•Confirms training schedule for availability changes once continual basis the year based on trainers •Advertise programme schedule committed to schedule •Sends evaluation & any post- •Reports back to Steering Group availability feedback within their own organisations •Prepares materials course materials from Trainer meetings•Creates Eventbrite page •Promotes attendance •Contacts venue host re •Publishes results to trainer & •Review stats & evaluation•Confirms delegate places throughout the year arrangements Programme lead•Send pre-course work to •Organise venue & catering & •Run the relevant module/s •Provides any actionable/ Elaine will… delegates •Host event and housekeeping •Check attendance on notable evaluation feedback •Reclaim catering from NELC Eventbrite •Gathers Attendance stats and •Share slides/materials with information Fiona LindsayFiona Lindsaywill… The trainer will… Key Points For Trainers: • Trainers are asked to find a suitable replacement if their availability changes after confirmation • Trainers are responsible for ensuring they are delivering using the most up-to-date materials • Contact the venue host prior to the training

Middle Management Programme Delivery Schedule Development Overview This development programme is in the process of being reviewed and redesigned Learning OutcomesTarget AudienceThis development is appropriate for:− New middle managers looking to develop their managerial skills and practice in a collaborative environment− Experienced middle managers looking to refresh their advanced management skills− Aspiring middle managers Key Information Admin Fiona Lindsay [email protected] NELC lead Elaine Buchan (Aberdeen City Council) [email protected] Website link

Terms of Delivery NELC Quality Standards: • All trainers are asked to deliver the approved materials as agreed by the NELC Steering Group. If there are any changes, these amendments should be proposed to the programme lead who is responsible for annually reviewing materials and format. • Trainers are responsible for ensuring they have the most up to date materials. NELC Programme Review: • Programme leads may attend any workshop as part of their role in reviewing the materials • All trainers involved in the delivery of NELC programmes will be invited to feedback and input into any reviews Housekeeping General: • Catering is provided on the Stepping into Management programme and not usually for the Coaching Skills in the Workplace. However, a trainer can request catering if the training will be taking place at a remote venue • The Coaching Skills in the Workplace workshop delivery includes practice sessions, therefore it is advisable for trainers to book an additional breakout room where possible CPD development: • NELC regularly provide CPD events and invites the pool of trainers to attend. Suggestions on future CPD development areas are welcome and should be submitted to the CPD lead Fiona Souter • NELC actively promotes personal and professional development and welcomes member organisations sponsoring new trainers to join the training pool