Kelas XII_SMK_Bahasa Inggris_Eri Kurniawan

Dear Mr. Trimbald,Thank you for your e-mail concerning the poor quality of our rubber soled black workboots. Arepresentative will be by your of¿ce next week to pick up the damaged boots. We apologize forany inconvenience this has caused you and your crew. Along with ¿ve new pairs of workboots foryour crew (we included one extra pair), we have enclosed a free year's supply of sole protectorspray. In our retail stores, this spray is always recommended to buyers who work on heated Àoors.This should have been brought to your attention at the time of your initial order (received bytelephone on October 12, 2006). Please excuse our oversight. To date we have had no complaintsabout these workboots from customers who have used the protector spray. However, should youuse the spray and ¿nd that you are still unsatis¿ed with the boots, please return the boots and sprayfor a full refund. Thank you for supporting The Shoe People. Have a Happy New Year.Sincerely,Stan MasonStan Mason, President42. Which company was unsatis¿ed? 44. What is the spray used for? a. Stan Mason’s company. a. To protect the boots from water. b. The Shoe People. b. To protect the soles from heat. c. JT Construction. c. To protect the Àoors from soles. d. The sole company. d. To protect the boots from rubber.43. How many people are on John Trimbald's 45. What should John Trimbald do if he remains crew? unsatis¿ed? a. Four. a. Return just the spray. b. Five. b. Call the President. c. Six. c. Mail another letter. d. Twelve. d. Request a refund.142 Communication Builder for Intermediate Level (Grade XII)

BibliographyBooksAllen, Stannard W.1995. Living English Structure. London: Longman Group Limited.Azar, Betty Schrampfer. 1989. Understanding and Using English Grammar, Second Edition. New Jersey: Prentice Hall.Badan Standar Nasional Pendidikan. 2006. Standar Isi . Jakarta: Departemen Pendidikan Nasional.Blanchard, Karen. 2003. Ready to Write. New York: Pearson Education.Blundell, Jon et al 1982. Function in English. Oxford: Oxford University Press.Bonner, Margaret. 1994. Step Into Writing. Melbourne: Addison Wesley Publishing.Carver, Tina Kasloff and Sandra Douglas Fotinos. 1998. A Conversation Book 2: English in Everyday Life. New Jersey: Prentice Hall Regents.Cunningham, Sarah and Peter Moor. 2005 Cutting Edge Intermediate. London: Addison Wesley Longman.Dixson Robert James. 1994. Grammar Essentials. New York: Pearson Education.Djakarta, Imam D. 1996. Mastery on English Grammar. Surabaya: Indah.Dugger, Jim. 2002. Business Letters for Busy People. Kuala Lumpur: Golden Books Centre.Holt, Roger and Trish Stott. 2000. First Class English for Tourism. Oxford: Oxford University Press.Kirn, Elaine et al. 2002. Interactions 1: Grammar. New York: Mc Graw Hill.Krohn, Robert. 1971. English Sentence Structure. Michigan: The University of Michigan Press.Lougheed, Lin. 2007. Barron’s TOEIC Test 4th Edition. Jakarta: Binarupa Aksara.Maclin, Alice. 1996. Reference Guide to Grammar: A Hand Book of English as a Second Language. Washington, D.C.: United States Information Agency.Maclin, Andrew and Diana Hicks. 1997. Cambridge English for Schools: Student’s Book Three. Cambridge: Cambridge University Press.Murphy, Raymond. 1990. English Grammar in Use. Cambridge: Cambridge University Press.Murphy, Raymond. 1998. Essential Grammar in Use, Cambridge: Cambridge University Press.Seidl, Jennifer. 1993. Grammar Three. Oxford: Oxford University Press.Soars, Liz and John.2000. Headway. Oxford: Oxford University Press.Sweerey, Simon. 1997. English for Business Communication. Melbourne: Cambridge University Press. 143

Websiteshttp://www.orangemood.¿les.wordpress.comhttp://www.hot-screensaver.comhttp://www.ufcw.orghttp://www.englezaonline.rohttp://photos.igougo.comhttp://www.hyatt.comhttp://www.surenglish.comhttp://www.colteng.comhttp://www.micrositedetik.com/kokitahttp://www.balionline.com/indonesianrecipe.htmhttp://www.images.jupiterimages.comhttp://www.jobsearchtech.about.comhttp://www.aipotu.comhttp://www.piperreport.comhttp://www.prospects.ac.ukhttp://www.delhi.eduhttp://www.lematin.chhttp://www.lancastercourtyard.comhttp://www.mvbs.comhttp://www.rspsnt.comhttp://www.nt.sail.comhttp://www.thetreeladycompany.comhttp://www.sedonabintan.comhttp://www.allaboutqtags.typepad.comhttp://www.users.norden.comhttp://www.grandvistahotel.comhttp://www.masternewmedia.orghttp://www.speech4reprint.eduMagazines & NewspaperThe Jakarta Post, May 19, 2007Readers Digest Indonesia, March 2007Readers Digest Indonesia, June 2007OthersStockbyteManual Book of Umax Scanner 144 Communication Builder for Intermediate Level (Grade XII)

Photo CreditsUnit 1 orange mood.¿les.wordpress.comPage 1 www.hot-screensaver.comPage 2 Publisher's Documentation www.ufcw.orgPage 5 photos.igougo.com Publisher's DocumentationPage 9 www.colteng.com CD imagePage 14 RDI, May 2007 RDI, March 2007Unit 2 Tempo, January 28, 2007Page 19 Tempo, March 26, 2007Page 20 Tempo, January 8, 2007Page 22 Tempo, April 9, 2007Page 25Page 31 StockbytePage 36 respati-hotel.com www.mvbs.comUnit 3 www.rspsnt.comPage 39 StockbytePage 42 www.peaktravel.comPage 45Page 46 SWA, February 8, 2005Page 48 www.masternewmedia.org www.images.google.co.idUnit 4 www.kamase.orgPage 59 www.images.google.co.idPage 60Page 62 www. prospektus.its.ac.idPage 63 UMAX Astra 2000U/P Owner's GuidePage 64 www.parish-supply.comPage 66 www.naturespiritproduct.comPage 67 www.pricescan.comPage 68 iMac Users Guide iMac Users Guide iMac Users Guide 145

Page 71 www.dvorsons.comPage 72 www.nuworld.co.zaPage 72 Samsung MP3 Player Quick Start GuideUnit 5 ohmyapt. apartmentratings. comPage 83 Pilar, December 4,2001Page 87Unit 6 Tempo, December 12, 2004Page 101 Publisher's DocumentationPage 104 CD ImagePage 105Unit 7 StockbytePage 117 Publisher's DocumentationPage 120Review 2 daunpisang. blogsome. comPage 143 mainbolamartyastadi. ¿les. wordpress. com www. fotografer. net www. alpharandom. com146 Communication Builder for Intermediate Level (Grade XII)

Glossaryadjust /əˈdʒʌst/ (v) to become or to make somebody or something suited to new conditions; to adapt oneself oradvertisement /ədˈvɜ:tɪsmənt/ (n) somethingapplicable /əˈplɪkəbl/ (adj)assemble /əˈsembl/ (v) a public notice offering or asking for goods, services, etcattention /əˈtenʃn/ (n)audience/ˈɔ:diəns/ (n) relevant, appropriate or suitablebrie¿ng/bri:fɪŋ/ (n)billing /bɪlɪŋ/ (n) to come together or bring people or thingsblue collar/blu: ˈkɒlə(r)/ (adj) together as a group; to ¿t together parts ofcareer/kəˈrɪə(r)/ (n) somethingcerti¿cation /ˌsɜ:tɪfɪˈkeɪʃn/ (n)clerical/ˈklerɪkl/ (adj) the action of turning one's mind to something orclerk /kla:k/ (n) somebody or noticing something or somebodyclient/ˈklaɪənt/ (n)company/ˈkʌmpəni/ (v) a group of people who have gathered together to hear or watch somebody or somethingcomplaint /kəmˈpleɪnt/ (n)complementary/ˌkɒmplɪˈmentri/ (adj) a meeting for giving instructions or informationcon¿rm/kənˈfɜ:m/ (v) to people a written statement of money opened for goods or services supplied or of relating to people doing practical work or work requiring physical strength a job or profession, especially one with opportunities for progress or promotion the action of certifying or state of information to people of or done by a clerk or clerks a person employed in an of¿ce, a shop, etc to keep records, accounts, etc a person who uses the services of a professional person or organization ; a customer a group of people working together for business or commercial purposes ; a business organization a reason for not being satis¿ed combining well to form a balanced or attractive group or whole to provide evidence or state that a report, an opinion, etc is true or correct ; to establish the truth of something 147

connect/kəˈnekt/ (v) to come or bring something together or into contactdepartment/dɪˈpa:tmənt/ (n) ; to joindeparture/dɪˈpa:tʃə(r)/ (n)deposit/dɪˈpɒzɪt/ (n) a division of a large organization such as a government, business, shop, university, etcdirector/dəˈrektə(r)/ (n)discard /dɪsˈka:d/ (v) leaving or going from a placeelaborate/ɪˈlæbərət/ (adj)elect/ɪˈlekt/ (v) the sum that somebody pay's in advance, inemphasis /ˈemfəsɪs/ (n) case they damage or lose something they are rentingestablished /ɪˈstæblɪʃd/ (v)executive /ɪgˈzekʃətɪv/ (n) a person who directs or controls a group of people working together or an institution, a college, etc.Àush /flʌʃ/ (v)furnish/ˈfɜ:nɪʃ/ (v) to trow something out or awayguarantee/ˌgærənti:/ (n) very detailed and complicated ; carefullyhousekeeper /ˈhaʊski:pə(r)/ (n) prepared and ¿nishedinquiry/ɪnˈkwaɪəri/ (n)labor /ˈleɪbə/ (n) to choose somebody by votingmaintain/meɪnˈteɪn/ (v) the force or stress given to a word or words when spoken, especially in order to make theof¿ce worker /ˈɒfɪsə ˈwɜ:kə(r)/ (n) meaning clear or to choose importanceof¿cer /ˈɒfɪsə/ (n) to begin something on a ¿rm or permanent basis a person or group working in administration or management in a business organization, trade union, etc to clean especially a toilet or drain by causing a sudden Àow of water to pass through it to provide or to supply somebody or something with something an item of value offered as security for currying out the conditions in a guarantee especially as part of a legal agreement a person, especially a women, who is employed to shop, cook, clean the house, etc a request for help or information about somebody or something work, especially hard physical work; workers especially these who work with their hands, as a class or a political force to keep something in good condition or working order by checking or repairing it regularly a person who works, especially one who does a particular type of work in the of¿ce a person with a position of authority or trust, example in the government or a society148 Communication Builder for Intermediate Level (Grade XII)

operate/ˈɒpərreɪt/ (v) to work ; to functionopportunity /ˌɒpəˈtju:nəti/ (n)overtime /ˈəʊvətaɪm/ (n) a favorable time, occasion, or set of circumstancespermit/ˈpɜ:mɪt/ (v) for doing somethingpress /pres/ (v)press release/pres rɪˈli:s/ (n) time worked in addition to one's normal working hourspresent /prɪˈzent/ (v)presentation /ˌpreznˈteɪʃn/ (n) to give permission for something ; to a lowprofessional /prəˈfeʃənl/ (n) somethingpropose /prəˈpəʊz/ (v)protect /prəˈtekt/ (v) to push something or to be pushed closely andplug in /plʌg ɪn/ (v) ¿rmly against somethingquali¿ed /ˈkwɒlɪfied/ (adj) an of¿cial announcement or account of something given to the press, example by aquali¿cation /ˌkwɒlɪfɪˈkeɪʃn/ (n) government department, political party orrecord /rɪˈkɔ:d/ (v) business ¿rmrecommendation/ˌrekəmenˈdeɪʃn/ (n) to offer or express something in speech orrecruitment /rɪˈkru:tmənt/ (n) writingreceptionist /rɪˈsepʃənist/ (n) the way in which something is presentedrehearsal /rɪˈhɜ:sl/ (n) a person quali¿ed or employed in one of of thereserve /rɪˈzɜ:v/ (v) professions to offer or put forward something for consideration ; to suggest something to keep somebody or something safe from harm, injury, etc to connect something to the electricity supply having completed the necessary training or passed an examination in order to enter a particular profession a quality or skill that makes somebody suitable for a particular job or activity to perform music so that it can be preserved on tape and reproduced later a statement letter, etc that recommends somebody or something, especially a person for a job to ¿nd new people to join a company, an organization etc a person employed to make appointments and receive clients or visitors in a hotel, of¿ce building, etc a practice, performance of something example a play or piece of music to order a seat, table, etc for use by a particular person at a future time Glossary 149

reservation/ˌrezəˈveɪʃn/ (n) a reserved seat, room, etcresidence /ˈrezɪdəns/ (n)salutation /ˌsæljuˈteɪʃn/ (n) a house especially a large or impressive onescrub/skrʌb/ (v) greeting or respect. the word used in a letter to address the person being written to, examplesecretarial /ˌsekrəteəriəl/ (adj) Dear Sirself employed /ˌself ɪmˈplɔɪd/ (adj)shift /ʃɪft/ (n) to clean something thoroughly by rubbing itspeech /spi:tʃ/ (n) hard, especially with a brush and soap andstall /stɔ:l/ (n) watersplatter /ˈsplætə(r)/ (v) of or for secretaries or their worksubmit /səbˈmɪt/ (v) working independently for customers or clients and not for an employersupervisor/ˈsu:pəvəɪzer/ (n)surface /ˈsɜ:fɪs/ (n) a period of time worked by a group of workerssurvey /səˈveɪ/ (n) who start work as another group ¿nishestechnician /tekˈnɪʃn/ (n)ticket /ˈtɪkɪt/ (n) a formal talk given to an audiencetoiletries /ˈtɔɪlətriz/ (n) a table or small shop with an open front from which things are sold in a market in a railwaytravel agent /ˈtrævl ˈeɪdɜənt/ (n) station, etcunplug/ˌʌnˈplʌg/ (v) to speak or say something in a quick confusedvendor/ˈvendə(r)/ (n) way, example from excitement or anger; to make a series of spitting sounds to give something to somebody/something so that it may be formally considered or so that a decision about it may be made a person who supervises somebody or something. the out side part of something a general view, examination or description a person who is skilled in maintaining a particular type of equipment or machinery a written or printed piece of card or paper that gives the holder a certain right example to travel by plane, bus, etc. or to seat in a cinema products used in washing, cleaning, one's teeth, etc. for example soap, shampoo, toothpaste, etc a person or ¿rm whose job is making arrangements for people wishing to travel example obtaining tickets or reserving hotel rooms to take the plug of a piece of electrical equipment out of the socket a person who sells food or other small items from a stall in the open air150 Communication Builder for Intermediate Level (Grade XII)

IndexIndex of SubjectsA Radvertisement 30, 86, 87, 88, 125, 127, 139, report 5, 39, 40, 42, 43, 44, 46, 47, 48, 49, 50,141, 147, 156 52, 53, 54, 55, 56, 57, 58, 76, 77, 81, 85, 90, 120, 147, 156, 163, 164although 34, 166application 140, 167, 168 reservation 19, 20, 21, 22, 23, 24, 25, 29, 30, 31, 33, 34, 38, 29, 77, 78, 80, 150, 155, 156, 162,B 163brochure 28, 159business Letter 85 S standard operating procedure 35, 38Ccausative have 69Eeven though 122Iin spite of 99, 100, 166instruction 8, 61, 62, 107, 110, 114Jjob description 1, 11Mmanual 73, 144Ppreference 12, 15, 18, 68, 80presentation 39, 43, 45, 46, 47, 48, 49, 50, 52,55, 149, 164procedure 61, 64, 65, 70, 72, 101, 103, 108,109, 113, 115, 116, 151

Index of Authors 107-108 48I 107-108Ibrahim, Farida JRRakhmat, JalaluddinTTiyagaRajah, Beatrice152 Communication Builder for Intermediate Level (Grade XII)

Listening ScriptUnit 1 Activity 6 1. Job: Mathematical StatisticiansLife at Work You will work in the areas of survey design andActivities 2 and 3 estimation. The work will include sample frameYou will work in a challenging and professional development, sample selection, non-responseatmosphere. Among the tasks an economist may adjustment, estimation and measuring, bothperform are: planning and conducting surveys to col- sampling and non-sampling error.lect economic data through the use of such technolo- 2. Job: Investigatorsgies as the Internet, client-server computer systems, You will conduct civil and criminal investiga-and wide-area networking; collecting, reviewing, tions of private pension, health care, and otherand analyzing economic data utilizing specialized employee bene¿t plans to ensure compliancemethods and techniques; preparing technical reports, with the ¿duciary responsibility standards ofpress releases and articles on economic phenomena; the Employee Retirement Income Securitybrie¿ng the media, industry, labor and governments Act of 1974 (ERISA), and the requirementson economic data. of the Health Insurance Portability and Ac- countabilityAct of 1996 (HIPPA), the Consoli-Activity 4 6. company dated Omnibus ReconciliationAct (COBRA),1. job 7. business and other laws and regulations.2. occupation 8. employment 3. Job: Accountants/Auditors3. worker 9. management You will use the latest in accounting and audit-4. of¿cer 10. assistant ing techniques to review ¿nancial information5. industry contained in annual reports ¿led by pension, health and other employee bene¿t plans forActivity 5 compliance with ERISA. In addition, you willRendy is studying computer science at a community conduct speci¿c audits of thrift investmentcollege. He also works as a waiter in a restaurant. system funds under the Federal Employees'He is talking about his job to his friend. Retirement System Act (FERSA). You willAnton : Where are you going, Rendy? also provide advice to plan administrators andRendy : I'm going to work. I’m a waiter at a the employee bene¿ts ¿eld as a whole. 4. Job: Computer Programmers restaurant in town. You will write programs using event-drivenAnton : Do you like your job? object orientated languages and tools.Rendy : Yes, but it's tough work actually.Anton : I can imagine that. Activity 7Rendy : I'm on my feet for eight hours. a. Wage and Hour Compliance Specialists: YouAnton : Oh, really? And how's the pay?Rendy : I get good pay, and the guests often leave will conduct investigations and gather data about wages, hours, and other employment a tip. conditions or practices in order to determineAnton : The customer must like you. compliance with the various Federal em-Rendy : They do. I'm always friendly and polite. ployee protection laws administered and en-Anton : Yeah. I think you are a nice guy. Good forced by the Wage and Hour Division. Where luck for your job.Rendy : Thank you very much. I try to do my best. 153

violations are found, you may also recommend Unit 2 changes in employment practices to bring an employer into compliance. Duties also include Dealing with Clients providing outreach and education to assist employers to comply with labor standards. Activity 2b. Engineers (Mining, Chemical, Electrical): You Hotel Clerk : Hello. Sunnyside Inn. May I help will conduct studies, surveys, and evaluations regarding the safety of mines and related facili- you? ties and equipment from a mining engineering Man : Yes, I'd like to reserve a room for point of view.c. Safety and Occupational Health Specialists: two on the 21st of March. You will conduct inspections and perform other Hotel Clerk : Okay. Let me check our books here related duties to enforce Federal safety and health standards, utilizing a practical knowledge of for a moment. The 21st of May, engineering and scienti¿c principles. right? Man : No. March, not May.Activity 8 Hotel Clerk : Oh, sorry. Let me see here. Hmmm.1. You will design, install, and operate the depart- Man : Are you all booked that night? Hotel Clerk : Well, we do have one suite available, ment's accounting systems: prepare and analyze complete with a kitchenette and ¿nancial statements, records, and reports; and sauna bath. And the view of the city examine accounts to attest that the ¿nancial is great, too. statement fairly present the companies ¿nancial Man : How much is that? position. Hotel Clerk : It'sonly200dollars,plusa10%room2. You will work in any or all phases of the bud- tax. get review and approval process, including Man : Oh, that's a little too expensive for analyzing existing or proposed legislation for me. Do you have a cheaper room ¿scal implications. You may also study work available either on the 20th or the programs to suggest changes for more effective 22nd? and economical operation. Hotel Clerk : Well, would you like a smoking or3. You will analyze problems or processes, design, non-smoking room? and implement computerized systems. Man : Non-smoking, please.4. You will procure the materials required to ac- Hotel Clerk : Okay, we do have a few rooms complish the departments’ programs or nego- available on the 20th; we're full tiate and administer contractors in connection on the 22nd, unless you want a with grants or services. You will also review smoking room. contract activities to assure compliance. Man : Well, how much is the non-smoking5. You will recruit, place, counsel, or train room on the 20th? employees; classify and evaluate positions; and Hotel Clerk : $80 dollars, plus the 10% room formulate and implement personnel policies tax. which enable the department to carry out its Man : Okay, that'll be ¿ne. mission most effectively. Hotel Clerk : All right. Could I have your name,6. You will have to deal with electrical equipment. please? You have to provide electrical power and repair Man : Yes. Bob Maexner. the supply of electrical power. Hotel Clerk : How do you spell your last name, Mr. Maexner? Man : M-A-E-X-N-E-R. Hotel Clerk : Okay, Mr. Maexner, we look forward to seeing you on March 20th. Man : Okay. Goodbye.154 Communication Builder for Intermediate Level (Grade XII)

Activity 3 Reservation clerk : Economy, business class, or1. I would like to reserve two tickets to Singa- ¿rst class ticket? pore, please. Arya Pamungkas : Economy, please.2. Can I book a suite room for this evening? Reservation clerk : That would be Rp500,000.3. Could I reserve a table for dinner tomorrow Arya Pamungkas : O K . C o u l d I m a k e a night? reservation?4. I’d like to book a room with double beds for Reservation clerk : Certainly.Which Àight would next week end. you like?5. Could I make a reservation of two business Arya Pamungkas : The 4:45 p.m., please. Reservation clerk: Could I have your name, class tickets for Tuesday morning, please? please?Activity 4 Arya Pamungkas : MynameisAryaPamungkas,Receptionist : P r i m a I n d a h H o t e l , g o o d that’s A-R-Y-A P-A-M-U- morning. N-G-K-A-S.Toni Suripto : I'm Toni from Bandung. I would Reservation clerk : Yo u r p h o n e n u m b e r, please? like to book double room for this Arya Pamungkas : 0813333222601. weekend. Reservation clerk : And your address, please?Receptionist : Fine. Wait a moment please. I will Arya Pamungkas : Jl. A. Yani 17 Surabaya. check it for you. OK, Sir. You Reservation clerk: How would you like to pay, are con¿rmed. You had reserved Mr Pamungkas? double rooms for next weekend. Arya Pamungkas : Can I pay at the check-in desk How long you will stay, Sir? when I pick up my ticket?Toni Suripto : We will stay for two nights. Reservation clerk: Yes, but you will have toReceptionist : All right, Sir. May I have your full confirm this reservation name and address? at least two hours beforeMr. Toni : Sure. The name is Toni Suripto. The departure time. address is on Sudirman street no. 58 Arya Pamungkas : I see. Bandung West Java. Reservation clerk: Now you have been booked,Receptionist : Could you give me your telephone Ms. Jones. The Àight leaves at number? 4:45 p.m., and your arrival inToni Suripto : It's 801321529779. Sydney will be at 9:25 a.m.,Receptionist : OK, Sir. Thank you very much for local time. The Àight number your cooperation. We're looking is NWA 476. forward to seeing you soon. Good bye. Arya Pamungkas : Thank you.Toni Suripto : You're welcome. Bye. Activity 6Activity 5Reservation clerk: Elang Persada Airlines, good 1. Could I have a ticket for tomorrow eve- morning. May I help you? ning?Arya Pamungkas : Yes, do you have any Àights 2. I'd like to a reserve two tables for next week- to Pontianak next Tuesday afternoon? end. Can I make a reservation, please?Reservation clerk : Onemoment,please….Yes,there's a Àight at 4:45 p.m. and one at 3. I would like to book a suite room for next 6:00 p.m.Arya Pamungkas : That's ¿ne. Could you tell me holiday. how much a return Àight costs? I'll be staying three weeks. 4. I have to go to China next week. Can I book a business class ticket, please? 5. Could you come on Sunday at 1.00 p.m. for the reservation? Listening Script 155

Activity 7 Unit 3Receptionist : Good afternoon, Marcopolo How's the Progress? Hotel. May I help you?Mrs. Siregar : Yes. I'd like to book a room, Activity 2 1. \"Good morning, Ladies and Gentle- please.Receptionist : Certainly. When would it be, men….\" 2. \"Good morning, everybody. Today I’d like Madam?Mrs. Siregar : May the 11th. to talk about ….\"Receptionist : How long will you be staying? 3. \"On this occasion, I'd like to present myMrs. Siregar : Three nights.Receptionist : What kind of room would you report.\" 4. \"Next, I'd like to tell you something like, madam?Mrs. Siregar : Er… double with bath. I'd ap- about....\" 5. \"Thank you very much for your kind preciate it if you could give me a room with a view over the val- attention, Ladies and Gentlemen.\" ley. 6. \"My beloved teacher, friends, andReceptionist : Certainly, Madam. I'll just check. Yes, we have a room, the 5th floor audiences. Thank you very much for this with a really splendid view. opportunity.\"Mrs. Siregar : Fine. How much is the charge per night? Activity 4Receptionist : Would you like breakfast? \"I'll start by describing the current positionMrs. Siregar : No, thanks. in Europe. Then I'll move on to some of theReceptionist : It's Rp984,500 per night exclud- achievements we've made in Asia. After that ing tax. I'll consider the opportunities we see for furtherMrs. Siregar : That's fine. expansion inAfrica. Lastly, I'll quickly recap beforeReceptionist : Under what name would you like concluding with some recommendations.\" the reservation, please?Mrs. Siregar : Mr. and Mrs. Siregar, that's S-I- Activity 5 R-E-G-A-R. Board of Directors MeetingReceptionist : Okay, let me make sure I got that: (Managing Director's Speech) Mr. and Mrs. Siregar. Double with bath for May the 11th, 12th, Mr. Chairman and Gentlemen. and 13th. Is that correct? We have assembled here today on a veryMrs. Siregar : Yes, it is. Thank you. important schedule of agenda. There areReceptionist : Thank you for choosing Marco- two main points which we have to decide polo Hotel and have a nice day. conclusively. The ¿rst is the amalgamation of Goodbye. our company with our competitor company, andMrs. Siregar : Goodbye. the second is the choice of management. There are indicators, that our main rival company is willing to amalgamate with us. If this happens, then we would be controlling about 70 percent of the market and our separate advertisement costs as well as our competitive sales commissions would go down. We would be saving costs by that way. Secondly, though amalgamation will be a pro¿table proposition for both our companies, the question of management is the main issue. We can decide by votes in Directors' meeting as to who or rather which company of¿cial will156 Communication Builder for Intermediate Level (Grade XII)

be recommended for the top executive post in the 5. Connectingmerged company. (1) Plug the USB cable (Àat end) into your Alternatively, we can make it a rule that PC’s USB porteach company will have the top administrator by (2) Plug the power adapter into an electricalturn, one after the other, year by year. This wouldappear to be a good arrangement, the only Àaw outletbeing that the change of the top executive so oftenmight not be a better plan for the continuity of 6. Connectingthe company policies, and the management of its Check connections after completion. Onceaffairs. completed, you are ready to scan. Nonetheless, we must decide these issues Activity 3¿nally today, because day after tomorrow, I would 1. 1 Plug the scanner's power adapter into anbe having lunch with the managing director of theother company. The Financial managers of both electrical outlet.our companies would also be present. 2. Insert the other end of this cable into the Therefore, gentlemen tell me now what power adapter receptacle on the rear panelinteractions I should have with my counterpart, of the scanner. The power indicator on theso that after we have talked things over as the front panel of the scanner should now bepreliminary round, we may hold a joint meeting illuminated.of the boards of directors of the two companies. 3. Plug your computer's power cable into anThat is all Gentlemen, we would meet again after electrical outlet.lunch when I could have your uniform opinion on 4. Turn your computer on.the issues.Thank you, Gentlemen. Activity 4 1. stage in progressUnit 4 2. a correct method of doing something 3. using handsActivity 2 4. a spoken or written command of what mustHow to Operate This Machine? be done 5. a book that contains information and1. Unpacking the Scanner instructions about how to do somethingPackage includes: 6. to explain workings of something 7. order of things(1) Scanner with USB cable 8. means of doing something(2) Power adapter (12V) 9. a publication or a section of a magazine or(3) Installation CD-ROM2. Installing the Software newspaper that information on a subject(1) Insert CD into your drive 10. to put something in place(2) The software program automatically detects Activity 5 the language version of your Windows O/S and • Turn off the light. begins to install the same language version. • Plug in the cable.3. Installing • Push the button.(3) Once the Setup program runs, follow the • Cut the paper into pieces. instructions. • Stir the soup and add some salt and pepper. • Roll the mixture with your hands.(4) The last screen prompts you to restart Windows. • Chop the onions and fry them. • Wear your seat belts.4. Connecting the ScannerPlug the power adapter into the power receptorlocated at the back the scanner. Listening Script 157

Review 1 Activity 6 1. The address of Clinton B. Johnson is 551N. 1. What is your job now? 2. How long does you work? Whedbee Street Fort Collins, Co 80521. 3. Could I meet Mr. Jack's secretary? 2. The addressee of the letter is Clinton B. 4. Are you work in this restaurant? 5. Good Afternoon. Bintang Hotel. Could I help Johnson. 3. Architectural Wonders, LLC has offered a you? 6. Garuda airlines. May I help you? position to Clinton B. Jones. 7. Could I see Mrs. Rudi this afternoon? 4. At the end of June Mr. Johnson will go to 8. Could you come at 3 p.m. today for the ar- work from Fort Collins. rangement with Mr. Rudi? 5. Mr. Johnson are not very happy to be the 9. How long will you stay?10. Could I meet Mr. yusa right now? employee of the Architectural Wonders.Unit 5 Unit 6Dear Sir ... Keep Up the Good Work Activity 2Activity 2 • Body of letter 1. Switch of the power.• Letter head • Salutation 2. Turn the bulb anti-clockwise.• Address • Signature 3. Take it out of the socket.• Closure 4. Look at it. 5. Test it.Activity 31. letter head 6. body of letter Activity 32. date line3. inside address 7. complementary Ita : What are wallplugs for?4. attention line Nova5. salutation 8. signature : They are for ¿xing screws to brick walls 9. identi¿cation or concrete walls. 10. enclosure Ita : Why do we have to use them?Activity 4 Nova : Because they give the screw a good KJZ, Inc. grip. 45 Western Hills, CA 55445 July 26, 2007 Ita : How do you put the plug into the wall Dear Miss Rihanna, Your letter just arrived, and after reading it Nova : First, mark the position of the object you several times to be absolutely sure of its content, want to hang on the wall. You can use a I can say how pleased I am with your decision to pencil or nail. Then make a hole for the purchase your plywood products from us. wallplug. Ours is truly a business whose future depends upon the satisfaction of our Ita : What do I use to make a hole? customers. Welcome to that family. You can rest assured that we will strive to provide you Nova : You can use a hammer and nail or an with the fastest most ef¿cient service, along electric drill to make the hole. with the highest quality products available. Should you have any problems, or any Ita : What do I do after that? ideas on ways that we can improve our service, please feel free to call upon me. Nova : Withdraw the nail or drill and clear away Again, welcome aboard. the loose dust. Next, push the wallplug Sincerely yours, into the hole. Paris Hilton Vice President Ita : Must it go in completely? Nova : Yes. tap it gently with a hammer. It will go right in. You must not have it protruding from the surface of the wall. Ita : What do I do next? Nova : Insert the screw into the wallplug. Ita : I use a screwdriver, don't I? Nova : Yes, you do. Fixing wallplugs is easy, isn't it? Ita : Yes!158 Communication Builder for Intermediate Level (Grade XII)

Activity 4 Activity 2Instructional Equipment/ElectronicsPurchase orders to replace instructional equipment First National Bankmust be submitted with the original C-50 attached tofurnish justi¿cation. Justi¿cation must be supported 223 Ames, Casper, WY 82676by a recommendation from maintenance to C-50the equipment. Apple computers, Epson printers, August 30, 2007laminators, and typewriter repairs should besubmitted using a Work Request. Other equipment Kelly Flandersrepairs such as IBM and Gateway computers, laserprinters, image writers, etc. should be directed 1795 Hisper Ln. #3to Rehoboth Help Desk. Each piece of brocadedequipment must be submitted individually with a Casper, WY 82676Work Request. The barcode must be entered on theWork Request. The equipment that requires repair 1Dear Ms. Flanders, I am sorry to 2inform youmust be clearly marked with an appropriate tag. that we could not 3hire you as bank tellers.Activity 5Pest Control Procedures As you may know, we recently trough a majorAll pest control schedules are pre-scheduled on a 4 expansion. However, we have ¿lled all ofthree-week basis with special call-in requests tothe Dispatch Services of¿ce. Noti¿cation of the our 5tellers positions and do not 6require anyscheduled dates is mailed out each semester so thatsomeone is in the building on the scheduled dates. change in staff in the near 7time. We will,Since the treatment for pest control is not done during however, keep your 8application on ¿le forthe school day, all technicians work from 10:00 amuntil 6:30 p.m. It should be noted that our pest control future reference should an opening arise.practices have changed from the traditional sprayingmethod to IPM (Integrated Pest Management) Thank you for your 9participation. If youtechniques. These practices assure eradication of thesource while meeting E.P.A. standards. have any 10objection, please call me.Unit 7 Sincerely,Sincerely Yours ScottActivity 1 Hiram ScottA business letter is a letter written in formallanguage (English), usually used when writing Vice President Human Resourcesfrom one business organization to another, orfor correspondence between such organizations Activity 3and their customers, clients and other externalparties. The overall style of letter will depend on 1. letter head 6. body of letterthe relationship between the parties concerned;[1]however, there is a general consensus on style,[2] 2. date line 7. attention linefor example, Business letters usually follow aleft-blocked format, other points of general style 3. inside address 8. complimentaryare outlined below. 4. Salutation 9. signature 5. identi¿cation 10. enclosure Activity 5 Persada Multicom 225 Setia Budhi Street Bandung West Java Indonesia June 19, 2008 Peter Hamilton Global Software Company 179 Main Road Singapore Dear Sir We are interested in becoming distributors for your software products in Indonesia, especially in West Java region, would you please send us your latest catalogs, descriptive brochure, and terms? We are a hardware company that would like to add software to our sales offerings. We look forward to hearing from you soon. Sincerely, Arya Arya Budhi Chairman Listening Script 159

Review 2 a. We are going to go to Banyuwangi.1. Look at the picture number one. b. We had a berbeque. c. He is having a meeting. a. A woman is buying a basket. b. Some apples are put in the basket. Dialog 1 (Questions 11-13) c. A man is weaving a rattan basket. Mr. Egy: Do you want to share a taxi to the d. The baskets are displayed on a shelf.2. Look at the picture number two. airport? We can save on expenses that a. The ball is under the tree. way, and as you know the company is b. The football players are celebrating trying to cut costs. Saskia : Actually I'm not Àying. I'm going to their victory. the conference by bus. I have to leave c. The kids are excitedly playing football. tomorrow because it's going to take two d. The kids are cutting the grass. days to get there.3. Look at the picture number three. Mr. Egy: That's right. I forgot that you are afraid a. The cars are being serviced. of Àying. Are you taking a vacation day b. The students are waiting at the bus stop. tomorrow? c. Some people are injured in the car accident. Saskia : Well, I worked some overtime last d. People are crossing the road. week, so I just banked it instead of4. Look at the picture number four. wasting a holiday day. a. A dancer is welcoming the guests. b. The girls are performing a traditional Dialog 2 (Questions 14-16) Raymond : I have a doctor's appointment this dance. c. The girls are dancing up and down with afternoon. Are you going to be in the of¿ce, or do you have a meeting? excitement. Yolanda : I'll be here. And, don't worry. I don't d. The children are dancing the waltz. have much on for today, so I'll handle5. When will the train arrive? all of your calls. a. Sherlyl will depart at six. Raymond : Thanks. I'm expecting a call from my b. At 5.30 according to the schedule. lawyer. He's supposed to be sending c. I am leaving for Surabaya tomorrow. me some changes to the contracts.6. What time does this stationer open? Woman : I'll make sure to take a detailed a. Yes, this store sells stationary. message if he calls. Is there anything b. As far as I know, it opens at 9 a.m. you want to tell him? c. You use it for writing. Raymond : Well, you could remind him that I'm go-7. I think English is interesting, isn't it? ing to need to come downtown and sign a. Yes, I always attend interesting lesson. a few papers in front of him. I'll have to b. No, my teacher doesn't speak English at all. set something up for next week. c. Yes, I really like it.8. What size do you wear in shoes? Monolog (Questions 17-20) a. It's thirty-nine. Good morning, Ladies and Gentleman. This is your b. Yes, I need a pair of shoes. tour guide speaking. I hope you have enjoyed the cruise c. I don't have them. of the inner harbour today. We certainly had a nice day9. How about your trip to medan? for it, especially compared to yesterday. The ship will a. It's okay. But I prefer to have tea. be docking in approximately ¿ve minutes. Once we are b. Great! I'll be back again someday. docked, please collect all of your belongings and exit c. It sounds good. I pick you up at 5. the ship.As a reminder, our group will be exiting to the10. It will be a long weekend next week. What's right. Follow the north ramp all the way to the far end your plan? of the platform. Before heading to the farmer's market we will gather under the ferry terminal Welcome Sign for a group photo.160 Communication Builder for Intermediate Level (Grade XII)

Answer KeyUnit 1 2. Investigators • conducting civil andLife at Work criminal investigationsActivity 2 of private person, health1. challenging2. professional 5. networking care, and other employee3. economist 7. specialized methods bene¿t plans.4. surveys 8. press releases5. client-server 9. labor • coordinating and providing support in civil litigation and criminal prosecutions.Activity 3 3. Accountants/ • reviewing ¿nancial 1. Various answers. 2. Using technologies such as the Internet, Auditors information contained in annual reports ¿led by client-server computer system, and wide area networking. pension, health and other 3. To collect economic data. employee bene¿t plans. 4. Internet, client-server computer system, • conducting speci¿c and wide area networking. 5. Collecting, reviewing and analyzing audits of thrift economic data. investment system funds. • providing advice to plan administrators and the employee bene¿ts ¿eldActivity 5 as a whole. 1. Rendy is a waiter. 2. No, it isn't. 4. Computer writing programs using 3. He works for eight hours. Programmers event-driven object orien- 4. He gets good pay. tated languages and tools. 5. Tips. 6. Because they always friendly and polite. Activity 7 7. Because they must stand on their feet eight 1. Wage and Hour Compliance Specialists 2. Engineers (Mining, Chemical, Electrical) hours. 3. Safety and Occupational Health SpecialistsActivity 6 Activity 8No. Jobs Description 1. (a) accountants 2. (b) budget analysis 1. Mathematical • work in the areas of 3. (c) computer programmers/system analysis statisticians survey design and 4. (b) contract/procurement specialists estimation. 5. (d) personnel management specialists 6. (a) electricians • the work will include sample frame Activity 11 development, sample 1. people who work in an of¿ce. selection, non- 2. relating to people doing practical work or response, adjustment, estimation work requiring physical strength. and measuring. 3. done by a clerk or clerks. 161

4. relating to the management of an organization Activity 22 5. geology and to putting plans, decisions, etc. into effect. 1. petroleum 6. economy 2. engineers 7. drill 5. the action of certifying or state of being 3. reservoir 8. scientists certi¿ed 4. petrology 6. a period of time worked by a group of Activity 25 workers who start work as another group 1. d 3. e 5. h 7. i 9. f ¿nishes 2. j 4. b 6. g 8. c 10. a 7. time worked in addition to one's normal Activity 29 working hours 1. I'd rather go swimming. 2. I'd rather read a book. 8. of or for secretaries or their work 3. I'd rather eat at home than at a restaurant. 9. working independently for customers or 4. I'd rather be waiting for a minute. 5. I'd rather cook dinner now than later. clients and not for an employer10. working in a job where you cannot use all Know How to 1. d 2. d 3. b your skills or where there is not enough work for you to do Unit 211. having completed the necessary training or pass on examination in order to enter a Dealing with Clients particular profession.12. working in an of¿ce rather than eg. Activity 2 operating machines in a factory 1. travel agent; can I help you 2. make a reservations; possibleActivity 12 3. a moment; check it 1. He was an auto mechanic. 4. like to reserve; ticket 2. He works in the special order department at 5. would like; single room the auto assembly plant. 6. reserve a two table 3. No, he doesn't. 7. a reservation; Singapore next week 4. He works at night. 5. Yes, she does. Activity 4 6. She is a hospital aide 1. It is about hotel reservation. 7. Yes, she does. Because she enjoy to contact with 2. Prima Indah Hotel. patients. 3. A room. 8. Various answers. 4. I would like to book double room for his 9. Various answers. weekend.10. Various answers. 5. She will check it for him. 6. For two nights.Activity 16 7. His full name and address. 1. Picture one: a man holding a water hose 8. Various answer. Picture two: a man holding a little child 2. Picture one: a fire brigade officer/a fire Activity 6 3. b 5. b ¿ghter 1. a 4. b Picture two: a doctor 2. b 3. A doctor does. 4. Lawyer, dentist, teacher etc. Activity 8 5. Fire brigade of¿cer/ ¿re ¿ghter because when 1. T 3. T 5. F 7. F they putting off ¿re It sometimes risk their life. 2. F 4. F 6. T 8. TActivity 17 1. a 2. b 3. aActivity 20 1. T 3. F 5. T 7. F 2. T 4. T 6. F 8. F162 Communication Builder for Intermediate Level (Grade XII)

Activity 10 5. The hotel will ask to provide the Travel Agent I.D. 1. Handling reservation 2. Making reservation 6. It will be automatically sent to SPIRIT and 3. Handling reservation to the hotel I'd be staying at. 4. Making reservation 5. Handling reservation 7. Yes, it is. 6. Making reservation 7. Handling reservation Activity 20 8. Making reservation 1. luxurious 9. Handling reservation 2. fashionable10. Handling reservation 3. outstanding 4. sunningActivity 13 5. intrepid 1. He wants to con¿rm his Àight. 6. colorful 2. His Àight number is 374. 3. He is going to Seoul. Activity 22 4. The Àight will be arriving at 4 o'clock p.m. 1. landscaped 5. One hour before departure time. 2. outstanding 3. fun lovingActivity 17 4. modern 1. a report or description of somebody or 5. private something in a newspaper article, Broadcast 6. scenic program, etc. 7. water-based 2. to supply or provide somebody/something 8. portable with something. 9. relaxing 3. begin on a ¿rm or permanent basis. 10. complimentary. 4. to choose somebody by voting. 5. a written statement of money owed for goods Know How to or services supplied. a. I would like to reserve some rooms ay your 6. an of¿cial document that gives somebody the right to do something, especially to go some- hotel. where. b. We are arriving in Alicante on 28 July. 7. relevant, appropriate or suitable. c. We hope to stay for ten nights, leaving on 7 8. to give something to somebody/something so that it may be formally considered or so that a August. decision about it may be made. d. My husband and I would like a double room, 9. a sum of money paid into a bank.10. a promise, usually in writing, that something preferably with a balcony. will be done or that something is of a speci- e. Our two teenage daughters require a twin ¿ed quality11. con¿rming that something is true, correct or room. de¿nite. f. We understand that all your bedrooms are enActivity 19 suite. 1. How to make an online hotel reservation. g. Could you con¿rm this? 2. Various answer h. Is it possible to have rooms with a sea 3. I should establish a user pro¿le. 4. Telephone number, billing address, and view. i. Please let me know if you have rooms avail- credit card type, number and expiration date. able for these dates. j. I would also be grateful if you could tell me the price of each room? k. I look forward to hearing from you. Answer Key 163

Unit 3 the meaning dear or to show importance 10. clumsyHow's the Progress?Activity 4 Activity 18 1. T 3. F Topics No 2. T 4. T 5. T 7. F 6. F 8. TOpportunities for futher expansion in Africa 3Some of the achievements made in Asia 2 Activity 20 1. Rendi said that he would submit his reportSome recommendations 4 immediately.Description of the current position in Europe 1 2. Shanti said that she didn't like working underActivity 13 pressure.1. Various answers. 3. My boss said that our company had success-2. • blueprint:a photographic print of build- fully achieved its target. ing plans, with white lines on a blue 4. The manager said that the presentation was background • masterpiece:a task done with great skill, really good. especially an artist's greater's work. 5. Ivan said that he thought he should look for a3. credibility: the quality of being generally accepted and trusted better job. 6. The secretary said that I had to make anActivity 15 1. practice presenting it at least once appointment to meet the director. 2. learn to fill the room with my voice as 7. Tuti said that she had no draft on her desk. described in lecture 8. Leo said that he had taken a full time job. 3. concentrating on the sound of my voice 9. Edi said that he would make a call tomorrow. 4. write the presentation and memorize it 10. Tita said that she had seen a presentation 5. so that it has normal pauses, emphasis and intonation. yesterday. 6. to make my body sit for the presentation day Activity 21 7. to be able to deliver the night explanation 1. Jaka asked, \"Will you be at the meeting?\" for the audience 2. Intan said, \"Are you going to quit yourActivity 16 job?\" 1. understanding the power of understanding 3. My boss asked me, \"Why aren't you working 2. overbearly (adv) very great, very strong 3. facts, information, etc. to be used in writing at your desk?\" a book, as evidence, etc. 4. The secretary said, \"You may use the 4. lesson a talk giving information about a subject to an audience or a class, often as telephone.\" a part of teaching program 5. My friend said, \"You should take a long 5. focus to direct one's attention, effort, etc intensely on something, not thinking about vacation.\" other less important things 6. The operator said, \"You don't have enough 6. fearful not con¿dent; afraid 7. a practice performance of something credit to make a call.\" 8. remembrance to learn something well 7. Ivan asked, \"Do you really love your job.\" enough to remember it exactly 8. Adi asked, \"Are you sick?\" 9. the force or stress given to a word or words 9. Ari told Ira, \"Wait for me after lunch.\" when spoken, especially in order to make 10. Rini asked, \"Denny, what time is it?\" Activity 23 5. f 7. c 1. d 3. e 6. a 2. g 4. b Activity 24 1. Title 7. Findings/Analysis 2. Content page 8. Conclusions 3. Acknowledgement 9. Recommendations164 Communication Builder for Intermediate Level (Grade XII)

4. Executive summary 10. Glossary 5. We have to use AirPort Extreme technology or choose help > Mac Help, and them choose5. Introduction 11. Appendix Library > Airport Help.6. Methodology 6. Press the power ( ) button. 7. It helps us enter our Internet and email in-Activity 25 formation and set up a user account on our1. Speech 6. Point of focus iMac. 8. It can help us automatically transfer ¿les,2. Form and structure 7. Core message applications, and other information from our previous Mac to our new iMac.3. Audience 8. Question 9. For making our desktop look the way we want.4. Stories 9. Concise 10. Apple ( ) > System preferences from the member.5. Slides Activity 20Unit 4 1. \"No, she had it cut.\" 2. \"No, they had it painted.\"How Do You Operate This Machine? 3. \"No, he had it repaired.\" 4. \"No, he had it out.\"Activity 2 5. f 5. \"No, she had it installed.\" 1. c 3. a 6. b 6. \"No, I had it taken.\" 2. d 4. e 7. \"No, she had it washed.\" 8. \"No, he had it done.\"Activity 3 9. \"No, she had it posted.\" 1. Plug 10. \"No, I had it ironed.\" 2. cable 3. panel Activity 21 4. illuminated 1. have it cut 5. outlet 2. does he have his motor serviced 3. had his portrait paintedActivity 4 4. an interior decorator designed 1. a 3. a 5. a 7. a 9. a 5. these books arranged 2. a 4. b 6. a 8. a 10. a Activity 23Activity 9 1. to work, to function 1. the printed information that tells you how to 2. to turn off electricity or an appliance with a use a piece of equipment etc switch 2. the correct or normal way of doing something. 3. to connect something to the electricity supply 3. to use and control a machine or equipment 4. one of the types of food you use to make a with a plug 4. to cause something to continue particular 5. to write down or put into a computer or on 5. to push something ¿rmly against a surface 6. to start doing something instead of another person, to ¿lm facts or events so that they can be remembered or or referred to in the future. or being used instead of another thing 6. to keep somebody/something safe from harm, 7. to put all the parts of something together injury, etc. 8. to join one or more things together 7. to choose something carefully. 9. to take out the wire, pipe. etc that connects a 8. to become or to make something suited to new conditions. machine or piece of equipment to something 9. to begin operating once again 10. to put something inside or into something else10. to take the plug of a piece of electrical equipment out of the socket.Activity 19 1. It's about how to set up an iMac. 2. A Mighty Mouse, an Apple Remote, and an AC Power Card. 3. Six Steps. 4. On the back of the iMac. Answer Key 165

Activity 24 6. open 11. open Activity 15 7. plug 12. refer to • Jim Dandy, Jr. 1. open 8. ¿ll 13. press • Sales Department of Better widget Makers, 2. place 9. ¿ll 14. start 3. place 10. place 15. close Inc. 4. place • February 3, 2007 5. unplug • Better Widget Makers, Inc. and DandyActivity 25 Manufacturing, Inc. 1. Well, ¿rst you have to plug in the cord. • Tiny Blue Widget, Deluxe Yellow Widget, 2. After that you connected the microphone to the tape. Super Deluxe Red Widget 3. Then you put in the tape on it. • $ 1,913.50 4. And than tested the voice level recorder. • 10 days from the date of the letter. 5. Finally pressed down the record and play button microphone. Activity 17 6. Then you can begin to record it. 1. Surat penerimaan 2. Surat tanda terimaReview 1 3. Surat penyesuaian 4. Surat lamaran pekerjaan 1. d 11. c 21. c 31. c 41. d 51. b 5. Surat aduan 2. b 12. d 22. c 32. b 42. b 52. a 6. Surat penawaran 3. d 13. d 23. c 33. c 43. b 53. b 7. Surat permintaan 4. c 14. d 24. c 34. a 44. d 54. d 8. Surat penolakan 5. b 15. b 25. d 35. c 45. c 55. c 9. Surat tanggapan terhadap aduan atau klaim 6. d 16. b 26. c 36. a 46. a 10. Surat penjualan 7. b 17. b 27. d 37. a 47. d 8. c 18. b 28. c 38. c 48. a Activity 19 9. a 19. c 29. d 39. c 49. d10. a 20. b 30. c 40. a 50. a 1. b 4. dUnit 5 2. b 5. dDear Sir ... 3. cActivity 3 Activity 24 1. letter head2. date line 8. signature 2. date line 5. body text 3. inside address 6. complimentary4. attention line 10. enclosure 4. salutation 7. signature6. body of letterActivity 4 Activity 251. Paris Hilton.2. Rihanna. 1. am available 6. assisted in3. Paris Hilton tell Rihanna that she has received 2. listed 7. will receive Rihanna's letter.Activity 6 3. am very interested in 8. is included in 1. T 3. T 5. F 2. F 4. F 4. gained 9. am seeking 5. completed 10. becontracted byActivity 10 Activity 28 1. Mr. Jorgie. 1. In spite of (or despite) 2. Bandung. 2. Although 3. Safety from chemical leaks in the ¿eld of 3. although 4. In spite of (or despite) chemical processing 4. To Iowa city. 5. in spite of (or despite) 5. Details of products and services together with references from other companies.166 Communication Builder for Intermediate Level (Grade XII)

Unit 6 Activity 17 : Furniture in Portable Classroom Paragraph 1 : Special RequestKeep Up the Good Work Paragraph 2 : Chairs of Loan Paragraph 3Activity 1 1. Doing the job Activity 19 2. Picture1: doing operation 1 a. Is the switch working? Picture2: ¿xing the car b. Switch on the electricity. Picture3: building a construction c. Repair it. 3. Picture1: nurse uniform 2. a. Is there any petrol in the tank? Picture2: mechanic Uniform b. Drive the car away. Picture3: constructor Uniform c. Fill it. 4. Yes, it does. 5. Yes, they do. Activity 21 1. If there is any water in the tank, turn on the tap.Activity 2 2. Turn the bulb anti-clockwise. But if there isn't any water in it, you must 3. Take it out of the socket. ¿ll it ¿rst. 4. Look at it. 2. If the pipes are blocked, unblock them. 5. Test it. But if the pipes aren't blocked, use them. 3. If the wires are insulted, touch them.Activity 3 But if the wires aren't insulated, insulate 1. b 6. i them ¿rst. 2. f 7. a 3. c 8. d Unit 7 4. g 9. e 5. h Sincerely YoursActivity 4 Activity 1 1. A business letter is a letter written in formal1. T 2. F 3. F 4. T 5. T language (English). Usually used whenActivity 5 writing from one business organization to another.Pest control : pre-scheduled on a three-week 2. In formal language.Noti¿cation : mailed out each semester 3. To keep the communication between two or more organization make.Technicians work : 10:00a.m.–6.30p.m. 4. The relationship between the parties concerned.Activity 14 5. A left-blocked format. 1. It is about how to mend a fuse. 2. The fuse carriers. Activity 2 6. require 3. To see if the wire is broken. 1. Dear 7. time 4. We can see two burnt-out ends of wire. 2. inform 8. application 5. No, we can't. 3. hire 9. participation 6. Clockwise. 4. expansion 10. objection 7. Replace the carrier in the fuse box. 5. tellersActivity 15 6. clockwise Activity 3 6. body of letter 1. fuse 7. choose 1. letter head 7. attention line 2. switch 8. end 2. date line 8. complimentary 3. wire 9. turn on 3. inside address 9. signature 4. pull out 10. lights 4. salutation 10. enclosure 5. nuts 5. identi¿cation Answer Key 167

Activity 9 Activity 17 1. a 1. Newspaper. 2. b 2. Her uncle. 3. b 3. Meli. 4. b 4. General clerical assistants. 5. c 5. No, it isn't. 6. Six hours. Activity 20 6. position 7. Five days work. 1. unable 7. interviewing 8. Application letter. 2. engineer 8. successful 3. interviewed 9. applyingActivity 11 4. another 10. questionBusiness writing 5. experienceActivity 12 5. informal Activity 23 1. succinct 6. appropriate 1. I like wearing a hat.? I like to wear a hat. 2. distinctly 7. insincere 2. She enjoys watching television. 3. crisp 8. important 3. I don't like going to the cinema. 4. discipline 4. He likes taking photographs. 5. I hate working in the evenings.Activity 13 5. F 1. F 3. F 6. F 2. T 4. TActivity 15 : Sentence 1 Review 2 21. d 31. d 41. cParagraph 1 : Sentences 3, 4, 5, 6 1. d 11. a 22. c 32. c 42. cMain ideas 2. c 12. b 23. d 33. b 43. bSupporting ideas : Sentence 1 3. d 13. a 24. b 34. a 44. bParagraph 2 : Sentences 2, 3, 4 4. b 14. c 25. b 35. b 45. dMain idea 5. b 15. a 26. d 36. cSupporting ideas 6. b 16. a 27. b 37. a 7. c 17. b 28. a 38. bActivity 16 8. a 18. c 29. b 39. a 1. the News and Observer 9. b 19. b 30. c 40. d 2. a position as an entry-level programmer at 10. a 20. a the center. 3. both in house and costumer documentation 4. Devry Institute of Technology in Atlanta 5. College's computer center 6. the application 7. his home address, his phone number or his email address 8. 6123 Farrington Road Apt. 1311 Chapel Hill NC 27514168 Communication Builder for Intermediate Level (Grade XII)