WFI Change Champion Network Kickoff Deck_SOI

Workforce Insight Change Champion Onboarding Date

What is a Change Champion Network?

A selected group of individuals, from various parts of the business that will be affected by a change. - North Highland® Worldwide Consulting

Change Champion Networks Provide: Trusted Communication Honest Feedback Accessibility Viewed as a credible source by their Two-way communication back to Insight into how end users will be directly peers and able to communicate and project and change team of what is impacted by the change and how they may champion the project key benefits working, not working and where react to the impact concerns lie

Your Role

In Your Role You Will ✓ Be the face of change ✓ Communicate ✓ Problem solve ✓ Lend a hand

The DNA of Effective Change Champions Experience with Respected by previous changes management, peer groups and employees Approachable Sense of Urgency Good communication Opinion Leader skills Willing to advocate for the change

Project Overview

Project Overview Why? What? • Placeholder • Placeholder Why When? Who? • Placeholder • Placeholder

Project Success is simple math Management Technology People Success

The People Side (Change Management)

YOUR RESPONSIBILITY Champion Support Support the Change! Transition Sustainment Be actively and positively Provide support to employees Support employees after the engaged in the change and during the transition, through change and ensure advocate for both project communication and training. sustainment is possible. team and employees.

IN YOUR ROLE YOU WILL… Be the face of change! Wear many hats • Listener/confidant • Cheerleader • Enforcer • Problem solver • Negotiator • Teacher

Managing Resistance

RESISTANCE IS… 1 #1 Reaction to Organization Changes 2 Completely Normal 3 To Be Anticipated

WHAT LEADS TO RESISTANCE? Not Enough Too Much Change Fear of Job Loss Lack of Training Communication at Once or Change Support

Have you met resistance?

The last project Have you met Shortsighted Sam? was a disaster so I bet this PROACTIVE APPROACH one will be too. • Identify who these team members may be RESPONSIVE APPROACH • Share the future vision and companywide benefits of the system • Discuss anticipated employee benefits of Kronos • Don’t shy away from addressing potential areas of concern around timing, roles and responsibilities and especially HOW it will affect employee individually

Have you met Annie Attitude? I’ll figure out a way to do things PROACTIVE APPROACH the same way. • Identify who these team members may be RESPONSIVE APPROACH • Ask what it is about the old system that she likes, Listen to her reasoning • Discuss anticipated key benefits and new functionality of Kronos Software and similarities in functionality/ways of working between current system and Kronos • Reinforce why Kronos will benefit the organization

If I ignore it, it Have you met Dismissive Dana? will go away. PROACTIVE APPROACH • Identify who these team members may be RESPONSIVE APPROACH • Share how Kronos will benefit the organization • Discuss anticipated key benefits and new functionality of Kronos Software and similarities in functionality/ways of working between current system and Kronos • Reinforce timing of the change and behavior expectations

Have you met Skeptical Simon? This looks like it will mean more work for PROACTIVE APPROACH me. I don’t want more work. • Identify who these team members may be RESPONSIVE APPROACH • Share how Kronos will benefit the organization • Discuss anticipated key benefits and new functionality of Kronos Software and similarities in functionality/ways of working between current system and Kronos • Reinforce timing of the change and behavior expectations

I like the way we Have you met Complacent Cara? do things now. PROACTIVE APPROACH • Identify who these team members may be RESPONSIVE APPROACH • Share how Kronos will benefit the organization • Discuss anticipated key benefits and new functionality of Kronos Software and similarities in functionality/ways of working between current system and Kronos • Reinforce timing of the change and behavior expectations

Questions?

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