2016-ONEHR-TRANSFORMATION-REPORT

BlueBerg (r11i01), by Iñigo Manglano-Ovalle (2008) ©Thom Sivo Photography

Table of ONE HR continues to transform how we do business, how we care for our caregiver clients and Enterprise Strategic Agenda how we work together to deliver world–class human resource service. Contents 2016 was the year we: OUR MISSION: Care for the sick, investigate their problems and educate those who serve. • “Flipped the switch” and launched ONE HR: Workday and Portal as our new technology to provide on-demand Cover access to human resource information to the enterprise. 2 Enterprise Strategic Agenda • Addressed new federal regulations on overtime pay and executed a plan ahead of the national deadline. and ONE HR Strategic Vision Patients First Caregivers Affordability • Became one of the first major healthcare systems to implement an enterprisewide random drug testing program. Continuously improve Make Cleveland Clinic Provide high 3 Leading Change quality, safety and patient the best place to work value care 4 2016 Reflection • Listened in town hall meetings to nearly 36,000 caregivers to earnestly hear what they had to say about stress, experience communication, their teams’ needs, and how they think we can solve those issues. 5–6 HR Operations • Kicked off our Leader Behaviors at an offsite summit for 3,000 leaders. Growth Impact 7–8 Talent Acquisition Responsibly develop to Make a difference through 9–10 Global Leadership and These are just a few of the accomplishments showing we have been innovative, nimble and efficient in facing sustain our mission research, education and Learning Institute change. innovation 11–12 HR Information Systems Now, take a look at our Enterprise Strategic Agenda and ONE HR Strategic Vision. We have the right 13–14 HR Services team for the right time to meet our goals: Occupational Health • Practice inclusion and respect 15 Total Rewards • Drive all teams to a higher level of engagement 16 Global Mobility • Develop leaders HR STRATEGIC VISION 17–18 Diversity and Inclusion • Innovate to be efficient and effective We build and harness the Power of Every One to 19–20 Caregiver Wellbeing • Attract and retain top talent deliver an exceptional caregiver and patient experience • Improve health and wellness 21–22 ONE HR Word Cloud • Empower Cleveland Clinic to Grow 23–24 Caregiver Celebrations ONE HR Recognition • We set the tone and • We attract & Thank you for all that you do each and every day, as ONE HR continues to support model an inclusive, retain top talent 25 24th Annual Martin Luther caregivers in making Cleveland Clinic the best place to work and grow. respectful workplace King Jr. Day of Celebration • We improve the • We develop the Best Place health & wellness 26 ONE HR in Community leaders of tomorrow of caregivers to Work and 27 ONE HR Photo Collage • We innovate through Grow • We enable growth efficient processes & through workforce 28 Awards Linda McHugh effective teamwork solutions Chief Human Resource Officer 29 We are ONE HR • We engage others to be their best Cleveland Clinic 2 Back Cover

Table of ONE HR continues to transform how we do business, how we care for our caregiver clients and Enterprise Strategic Agenda how we work together to deliver world–class human resource service. Contents 2016 was the year we: OUR MISSION: Care for the sick, investigate their problems and educate those who serve. • “Flipped the switch” and launched ONE HR: Workday and Portal as our new technology to provide on-demand Cover access to human resource information to the enterprise. 2 Enterprise Strategic Agenda • Addressed new federal regulations on overtime pay and executed a plan ahead of the national deadline. and ONE HR Strategic Vision Patients First Caregivers Affordability • Became one of the first major healthcare systems to implement an enterprisewide random drug testing program. Continuously improve Make Cleveland Clinic Provide high 3 Leading Change quality, safety and patient the best place to work value care 4 2016 Reflection • Listened in town hall meetings to nearly 36,000 caregivers to earnestly hear what they had to say about stress, experience communication, their teams’ needs, and how they think we can solve those issues. 5–6 HR Operations • Kicked off our Leader Behaviors at an offsite summit for 3,000 leaders. Growth Impact 7–8 Talent Acquisition Responsibly develop to Make a difference through 9–10 Global Leadership and These are just a few of the accomplishments showing we have been innovative, nimble and efficient in facing sustain our mission research, education and Learning Institute change. innovation 11–12 HR Information Systems Now, take a look at our Enterprise Strategic Agenda and ONE HR Strategic Vision. We have the right 13–14 HR Services team for the right time to meet our goals: Occupational Health • Practice inclusion and respect 15 Total Rewards • Drive all teams to a higher level of engagement 16 Global Mobility • Develop leaders HR STRATEGIC VISION 17–18 Diversity and Inclusion • Innovate to be efficient and effective We build and harness the Power of Every One to 19–20 Caregiver Wellbeing • Attract and retain top talent deliver an exceptional caregiver and patient experience • Improve health and wellness 21–22 ONE HR Word Cloud • Empower Cleveland Clinic to Grow 23–24 Caregiver Celebrations ONE HR Recognition • We set the tone and • We attract & Thank you for all that you do each and every day, as ONE HR continues to support model an inclusive, retain top talent 25 24th Annual Martin Luther caregivers in making Cleveland Clinic the best place to work and grow. respectful workplace King Jr. Day of Celebration • We improve the • We develop the Best Place health & wellness 26 ONE HR in Community leaders of tomorrow of caregivers to Work and 27 ONE HR Photo Collage • We innovate through Grow • We enable growth efficient processes & through workforce 28 Awards Linda McHugh effective teamwork solutions Chief Human Resource Officer 29 We are ONE HR • We engage others to be their best Cleveland Clinic 2 Back Cover

Leading change • Successful launch of ONE HR: Workday and Portal to the enterprise • 471 hours of collective support in the Command Center during ONE HR: Workday and Portal go live • First ever Leader Summit that connected and inspired 3,000 Cleveland Clinic leaders in a half-day event held at the Cleveland Convention Center • Digitized over 40,000 hard copy human resource files for Workday storage and access • Alignment of resources to create and execute a plan for standing up the Cleveland Clinic London 2016 Human Resources function • Healthy Choice participation: increased to 55% • American Hospital Association Equity of Care Award REFLECTION • DiversityInc No. 2 ranking among the nation's Top 10 hospitals and health systems and placement on the list for the seventh consecutive year • Enterprise Flu program participation: increased to 95% of caregivers • 2016 Davey Awards—Silver honor for the new Cleveland Clinic Careers website • 205 former Lakewood Hospital caregivers matched to employment at the new Cleveland Clinic Avon Hospital • Developed and launched Cleveland Clinic Akron General alignment of management, information systems, HR structure and policies, and benefits and wage philosophy for campus of more than 5,000 caregivers 3 4 Future site of Cleveland Clinic London Cleveland Clinic Avon Cleveland Clinic Akron General

Leading change • Successful launch of ONE HR: Workday and Portal to the enterprise • 471 hours of collective support in the Command Center during ONE HR: Workday and Portal go live • First ever Leader Summit that connected and inspired 3,000 Cleveland Clinic leaders in a half-day event held at the Cleveland Convention Center • Digitized over 40,000 hard copy human resource files for Workday storage and access • Alignment of resources to create and execute a plan for standing up the Cleveland Clinic London 2016 Human Resources function • Healthy Choice participation: increased to 55% • American Hospital Association Equity of Care Award REFLECTION • DiversityInc No. 2 ranking among the nation's Top 10 hospitals and health systems and placement on the list for the seventh consecutive year • Enterprise Flu program participation: increased to 95% of caregivers • 2016 Davey Awards—Silver honor for the new Cleveland Clinic Careers website • 205 former Lakewood Hospital caregivers matched to employment at the new Cleveland Clinic Avon Hospital • Developed and launched Cleveland Clinic Akron General alignment of management, information systems, HR structure and policies, and benefits and wage philosophy for campus of more than 5,000 caregivers 3 4 Future site of Cleveland Clinic London Cleveland Clinic Avon Cleveland Clinic Akron General

clevelandclinic.org/onehr ONE HR: Workday and Portal ONE HR: Workday and Portal clevelandclinic.org/onehr Customized for employees and managers. WORKDAY AND PORTAL On-demand access to all of your information. ONE HR ONE HR WORKDAY AND PORTAL clevelandclinic.org/onehr Customized for employees and managers. ONE HR On-demand access to all of your information. clevelandclinic.org/onehr WORKDAY AND PORTA L Operations on the move ONE HR: Workday and Portal clevelandclinic.org/onehr ONE HR: Workday and Portal ONE HR Accessible from work Accessible from work or home! or home! ONE HR Service Center Scan QR code WORKDAY AND PORTAL your personal information in your personal information in On-demand access to all of your information. Customized for employees and managers. Operations • Processed 13,000 calls for service during first 10 days of Workday launch clevelandclinic.org/onehr human resource service Annie Caregiver ONE HR is best-in-class ONEHR: Empowers you to manage Launching Aug. 24, 2016 Empowers you to manage with your mobile device one place and in real-time. one place and in real-time. ONE HR Annie Caregiver • Trained and organized 50+ volunteers for Workday “Go Live” WORKDAY AND PORTA L ONE HR is best-in-class human resource service and portal designed for you. designed for you. • Added Payroll, Talent Acquisition, Absent Management Office, Tuition, Employee clevelandclinic.org/onehr HR-OPS-8-8-16  HR-OPS-8-8-16  clevelandclinic.org/onehr Health Plan, Retirement, Global Leadership and Learning Institute, and HR Information Systems to the AskHR Case Management (Tier 3) tool • Refined system to write, publish and update job aids and other Portal content • Absent Management Office (AMO) agents shifted from leave specialist to leave generalist roles, trained and supported in change management: AMO backlog cut in half since move from Centers of Excellence and portal “Consolidating 30 phone lines into one single phone • Alpha listing developed and AMO Account Management model initiated ONEHR: • Digitized over 40,000 hard copy human resource files for Workday storage clevelandclinic.org/onehr number was just the beginning. The best-in-class, 21st and access century technology of ONE HR: Workday and Portal Cases Closed Tier 1/Tier 2 Top Cases* Change Management Roadshow • 80% first call resolution rate supports the ONE HR Service Center and its well–trained n=65,745 Retirement and Tuition Reimbursement Program Unemployment 6% teams of Tier One and Tier Two agents. Now, 24/7, Tier 1 Talent Acquisition 8% Workday–Password • Total reimbursements received = $10.4M Reset 41% • Beneficiaries = 2,990 human resource services to nearly 50,000 caregivers is 80% AMO (Leave of Absence) • Average reimbursement per student = $3,483.90 10% a few clicks away. With this foundation, HR Operations • Total program participants = 4,243 Benefits–General 10% (includes students who submitted a tuition application and/or is strategically and effectively positioned to frame the Tier 2 had an advising appointment) communication and education needed for our 20% Benefits–Open Enrollment 11% General 14% Change Management and Communications team division’s initiatives.” Engagement Town Halls * Data includes both pre– and post –Workday launch • Successful task force transitioned to standing • Nearly 36,000 employees attended town hall meetings for open dialog cross-functional team providing support in planning with managers communications and preparing employees and managers for adoption of new processes and systems — Maria Schmitt, Executive Director, HR Operations • 100% of institutes, divisions, hospitals and locations held a town hall • 383 ONE HR caregivers participated 5 • Themes collected and action plans developed ONE HR | Operations 6 ONE HR Service Center during ONE HR: Workday and Portal launch day. (Aug. 24, 2016)

clevelandclinic.org/onehr ONE HR: Workday and Portal ONE HR: Workday and Portal clevelandclinic.org/onehr Customized for employees and managers. WORKDAY AND PORTAL On-demand access to all of your information. ONE HR ONE HR WORKDAY AND PORTAL clevelandclinic.org/onehr Customized for employees and managers. ONE HR On-demand access to all of your information. clevelandclinic.org/onehr WORKDAY AND PORTA L Operations on the move ONE HR: Workday and Portal clevelandclinic.org/onehr ONE HR: Workday and Portal ONE HR Accessible from work Accessible from work or home! or home! ONE HR Service Center Scan QR code WORKDAY AND PORTAL your personal information in your personal information in On-demand access to all of your information. Customized for employees and managers. Operations • Processed 13,000 calls for service during first 10 days of Workday launch clevelandclinic.org/onehr human resource service Annie Caregiver ONE HR is best-in-class ONEHR: Empowers you to manage Launching Aug. 24, 2016 Empowers you to manage with your mobile device one place and in real-time. one place and in real-time. ONE HR Annie Caregiver • Trained and organized 50+ volunteers for Workday “Go Live” WORKDAY AND PORTA L ONE HR is best-in-class human resource service and portal designed for you. designed for you. • Added Payroll, Talent Acquisition, Absent Management Office, Tuition, Employee clevelandclinic.org/onehr HR-OPS-8-8-16  HR-OPS-8-8-16  clevelandclinic.org/onehr Health Plan, Retirement, Global Leadership and Learning Institute, and HR Information Systems to the AskHR Case Management (Tier 3) tool • Refined system to write, publish and update job aids and other Portal content • Absent Management Office (AMO) agents shifted from leave specialist to leave generalist roles, trained and supported in change management: AMO backlog cut in half since move from Centers of Excellence and portal “Consolidating 30 phone lines into one single phone • Alpha listing developed and AMO Account Management model initiated ONEHR: • Digitized over 40,000 hard copy human resource files for Workday storage clevelandclinic.org/onehr number was just the beginning. The best-in-class, 21st and access century technology of ONE HR: Workday and Portal Cases Closed Tier 1/Tier 2 Top Cases* Change Management Roadshow • 80% first call resolution rate supports the ONE HR Service Center and its well–trained n=65,745 Retirement and Tuition Reimbursement Program Unemployment 6% teams of Tier One and Tier Two agents. Now, 24/7, Tier 1 Talent Acquisition 8% Workday–Password • Total reimbursements received = $10.4M Reset 41% • Beneficiaries = 2,990 human resource services to nearly 50,000 caregivers is 80% AMO (Leave of Absence) • Average reimbursement per student = $3,483.90 10% a few clicks away. With this foundation, HR Operations • Total program participants = 4,243 Benefits–General 10% (includes students who submitted a tuition application and/or is strategically and effectively positioned to frame the Tier 2 had an advising appointment) communication and education needed for our 20% Benefits–Open Enrollment 11% General 14% Change Management and Communications team division’s initiatives.” Engagement Town Halls * Data includes both pre– and post –Workday launch • Successful task force transitioned to standing • Nearly 36,000 employees attended town hall meetings for open dialog cross-functional team providing support in planning with managers communications and preparing employees and managers for adoption of new processes and systems — Maria Schmitt, Executive Director, HR Operations • 100% of institutes, divisions, hospitals and locations held a town hall • 383 ONE HR caregivers participated 5 • Themes collected and action plans developed ONE HR | Operations 6 ONE HR Service Center during ONE HR: Workday and Portal launch day. (Aug. 24, 2016)

Talent Acquisition Process Improvements and Strategies Talent Acquisition • Launch of new Cleveland Clinic Careers Website resulted in a 74% increase in users • 2016 Davey Awards—Silver honor for the new Cleveland Clinic Careers website • Nearly 25% of traffic to careers site comes from job alerts “The Talent Acquisition team is focused on Hiring Performance Metrics Workforce Development continuing to develop our ability to identify and • 11,214 Total hires • Actively engaged with community partners to identify deliver the best talent possible for Cleveland Clinic. 16,555,778 Alerts Sent • 6,412 External Hires opportunities to hire locally We are striving to exceed the expectations of our • 5,067 Internal moves, transfers & promotions – Partnered in 12 different Workforce Readiness programs hiring leaders and create the most positive – Conducted quarterly interview preparation training candidate experience possible through innovative 256,802 Active Subscribers Hero Experience Program sessions applications of technology and continual focus on • 288 Military Veteran Hires – Collaborated to build preparatory curriculum for healthcare industry roles identifying improvements to our selection and • 1,236 Veteran hires since inception hiring processes.” 557,452 Clicks • 12 Workforce Readiness programs • Fostered relationships with local academic partners to stimulate interest in healthcare careers — Chris Reardon, Executive Director • 8 Student Engagement programs – Participated in 8 student engagement programs Talent Acquisition 12,527 Apply Starts – Conducted informational sessions at local high schools to share career options within healthcare – Attended 54 job fairs and hiring events aimed at entry-level candidates 4,945 Apply Job Alert feature Completes statistics on the 7 Cleveland Clinic ONE HR | Talent Acquisition 8 careers website

Talent Acquisition Process Improvements and Strategies Talent Acquisition • Launch of new Cleveland Clinic Careers Website resulted in a 74% increase in users • 2016 Davey Awards—Silver honor for the new Cleveland Clinic Careers website • Nearly 25% of traffic to careers site comes from job alerts “The Talent Acquisition team is focused on Hiring Performance Metrics Workforce Development continuing to develop our ability to identify and • 11,214 Total hires • Actively engaged with community partners to identify deliver the best talent possible for Cleveland Clinic. 16,555,778 Alerts Sent • 6,412 External Hires opportunities to hire locally We are striving to exceed the expectations of our • 5,067 Internal moves, transfers & promotions – Partnered in 12 different Workforce Readiness programs hiring leaders and create the most positive – Conducted quarterly interview preparation training candidate experience possible through innovative 256,802 Active Subscribers Hero Experience Program sessions applications of technology and continual focus on • 288 Military Veteran Hires – Collaborated to build preparatory curriculum for healthcare industry roles identifying improvements to our selection and • 1,236 Veteran hires since inception hiring processes.” 557,452 Clicks • 12 Workforce Readiness programs • Fostered relationships with local academic partners to stimulate interest in healthcare careers — Chris Reardon, Executive Director • 8 Student Engagement programs – Participated in 8 student engagement programs Talent Acquisition 12,527 Apply Starts – Conducted informational sessions at local high schools to share career options within healthcare – Attended 54 job fairs and hiring events aimed at entry-level candidates 4,945 Apply Job Alert feature Completes statistics on the 7 Cleveland Clinic ONE HR | Talent Acquisition 8 careers website

GLLI by the numbers Global Leadership • 6,000 caregivers onboarded and welcomed to Cleveland Clinic in the newly redesigned Day One experience • First ever Leader Summit connected 3,000 Cleveland Clinic leaders in a half-day event at the Cleveland Convention Center and Learning Institute • 695 external and internal hires onboarded for the new Cleveland Clinic Avon Hospital • 269 leaders onboarded • 92 leaders attended pipeline programs • Introduced 4 Leader Behaviors: I Lead Through Change, I Foster Teawork, I Demonstrate Character & Integrity, and I Develop Myself & Others • Implemented upgrades to learning management system (SumTotal) with e-Learning “The collective creativity, effort and teamwork within GLLI launched many new programs reaching caregivers and leaders across Cleveland Clinic. These include the redesigned new caregiver onboarding built on Cleveland Clinic values and geared to an experiential learning, the introduction of leader behaviors, a redesigned performance review incorporating more frequent feedback and aligned to enterprise goals, and new leader programs to ensure managers newly promoted or new to Cleveland Clinic are successful and accelerate their transitions.” — Gina Cronin, Executive Director, Global Leadership and Learning Institute 9 2016 Inaugural Leader Summit ONE HR | Global Leadership and Learning Institute 10

GLLI by the numbers Global Leadership • 6,000 caregivers onboarded and welcomed to Cleveland Clinic in the newly redesigned Day One experience • First ever Leader Summit connected 3,000 Cleveland Clinic leaders in a half-day event at the Cleveland Convention Center and Learning Institute • 695 external and internal hires onboarded for the new Cleveland Clinic Avon Hospital • 269 leaders onboarded • 92 leaders attended pipeline programs • Introduced 4 Leader Behaviors: I Lead Through Change, I Foster Teawork, I Demonstrate Character & Integrity, and I Develop Myself & Others • Implemented upgrades to learning management system (SumTotal) with e-Learning “The collective creativity, effort and teamwork within GLLI launched many new programs reaching caregivers and leaders across Cleveland Clinic. These include the redesigned new caregiver onboarding built on Cleveland Clinic values and geared to an experiential learning, the introduction of leader behaviors, a redesigned performance review incorporating more frequent feedback and aligned to enterprise goals, and new leader programs to ensure managers newly promoted or new to Cleveland Clinic are successful and accelerate their transitions.” — Gina Cronin, Executive Director, Global Leadership and Learning Institute 9 2016 Inaugural Leader Summit ONE HR | Global Leadership and Learning Institute 10

search HR Information Systems “With the launch of new core HR technologies in Workday and the ONE HR Portal, we have laid a foundation to support our caregivers and the enterprise for growth, flexibility and speed. We’ll now build upon that foundation to provide the organization with enhancements to our products and services as Cleveland Clinic continues to navigate changes to our healthcare landscape.” — Ron Hudak, Senior Director, Human Resources Information Systems ONE HR Workday Mobile App • Implementation of the Workday core HR platform, including Benefits, Compensation, Recruiting and Talent Management • Launch of new ONE HR portal systems that deliver HR content and knowledge management Scan QR code WORKDAY AND PORTAL with your • Launch of Workday mobile app, allowing caregivers access mobile device to their HR information on any device, at any time On-demand access to all of your information. Customized for employees and managers. 11 QR code provides Launching Aug. 24, 2016 ONE HR | Human Resources Information Systems 12 mobile access clevelandclinic.org/onehr

search HR Information Systems “With the launch of new core HR technologies in Workday and the ONE HR Portal, we have laid a foundation to support our caregivers and the enterprise for growth, flexibility and speed. We’ll now build upon that foundation to provide the organization with enhancements to our products and services as Cleveland Clinic continues to navigate changes to our healthcare landscape.” — Ron Hudak, Senior Director, Human Resources Information Systems ONE HR Workday Mobile App • Implementation of the Workday core HR platform, including Benefits, Compensation, Recruiting and Talent Management • Launch of new ONE HR portal systems that deliver HR content and knowledge management Scan QR code WORKDAY AND PORTAL with your • Launch of Workday mobile app, allowing caregivers access mobile device to their HR information on any device, at any time On-demand access to all of your information. Customized for employees and managers. 11 QR code provides Launching Aug. 24, 2016 ONE HR | Human Resources Information Systems 12 mobile access clevelandclinic.org/onehr

Fulfilling a commitment that we made publicly, 100% of the 855 Lakewood caregivers were offered a job match. Perhaps most impressive is the fact that 75% of all Lakewood caregivers received one of their top three preferences. In HR Services the end, 205 were matched to employment at the new Avon Hospital, helping to ensure that our Patients First culture will continue to thrive in our newest location. Success for this effort is credited to the leadership of our hospital and • Successfully placed 855 caregivers from Lakewood Hospital, fulfilling 100% of our commitment institute HRBPs who worked tirelessly to ensure that every caregiver was given • Supported the Workday conversion by providing 471 hours of collective support in the ONE HR the necessary personal attention to understand their individual needs, and Service Center career aspirations. Not only is this a great story of collaboration, but a • Facilitated dozens of Engagement Town Hall meetings testament to the commitment we made to ensure that no caregiver would lose • Provided primary HR support for more than 120 regulatory (i.e., The Joint Commission, Ohio a single day of pay during this transition.” Department of Health, Commission on Accreditation of Rehabilitation Facilities, Centers for Medicare & Medicaid Services) surveys — Don Corpora, Executive Director, Enterprise HR Services In-person support during • Facilitated educational sessions on 2016 changes to the Fair Labor Standards Act (FLSA) Workday conversion • Supported 126 leaders in their completion of “HR Essentials” Occupational Health Statistics and more Watch the video (click graphic) “Optimizing the health of every caregiver is the ultimate goal of Occupational Health. Attaining this goal always results in an engaged workforce providing the best patient experience. We have many unique Flu Program programs that allow us to realize this end. These include Caring for Caregivers, where we provide assistance • Enterprise participation: 95% and support to employees and their families, and the Expanded Drug Testing Program where we became one • ONE HR participation: 97% of the first healthcare institutions to implement enterprisewide random drug testing. Additionally, more than • 8,057 new hire screenings 40,000 caregivers are vaccinated annually in our Flu Program and through our Blood Borne Pathogen initiative, we proactively manage our caregivers through a sometimes anxious journey.” • Increased and supported Bloodborne Pathogen education 13 — Paul Terpeluk, DO, Medical Director, Employee Health Services • Expanded Drug Testing program: impactful 14

Fulfilling a commitment that we made publicly, 100% of the 855 Lakewood caregivers were offered a job match. Perhaps most impressive is the fact that 75% of all Lakewood caregivers received one of their top three preferences. In HR Services the end, 205 were matched to employment at the new Avon Hospital, helping to ensure that our Patients First culture will continue to thrive in our newest location. Success for this effort is credited to the leadership of our hospital and • Successfully placed 855 caregivers from Lakewood Hospital, fulfilling 100% of our commitment institute HRBPs who worked tirelessly to ensure that every caregiver was given • Supported the Workday conversion by providing 471 hours of collective support in the ONE HR the necessary personal attention to understand their individual needs, and Service Center career aspirations. Not only is this a great story of collaboration, but a • Facilitated dozens of Engagement Town Hall meetings testament to the commitment we made to ensure that no caregiver would lose • Provided primary HR support for more than 120 regulatory (i.e., The Joint Commission, Ohio a single day of pay during this transition.” Department of Health, Commission on Accreditation of Rehabilitation Facilities, Centers for Medicare & Medicaid Services) surveys — Don Corpora, Executive Director, Enterprise HR Services In-person support during • Facilitated educational sessions on 2016 changes to the Fair Labor Standards Act (FLSA) Workday conversion • Supported 126 leaders in their completion of “HR Essentials” Occupational Health Statistics and more Watch the video (click graphic) “Optimizing the health of every caregiver is the ultimate goal of Occupational Health. Attaining this goal always results in an engaged workforce providing the best patient experience. We have many unique Flu Program programs that allow us to realize this end. These include Caring for Caregivers, where we provide assistance • Enterprise participation: 95% and support to employees and their families, and the Expanded Drug Testing Program where we became one • ONE HR participation: 97% of the first healthcare institutions to implement enterprisewide random drug testing. Additionally, more than • 8,057 new hire screenings 40,000 caregivers are vaccinated annually in our Flu Program and through our Blood Borne Pathogen initiative, we proactively manage our caregivers through a sometimes anxious journey.” • Increased and supported Bloodborne Pathogen education 13 — Paul Terpeluk, DO, Medical Director, Employee Health Services • Expanded Drug Testing program: impactful 14

Total Rewards Global Mobility Cleveland Clinic Abu Dhabi “With the implementation of new technology platforms such as “Global Mobility saw an expansion of our global Workday and the Healthy Choice portal, Total Rewards presence and a 30% increase in the number of continues to contribute to the ONE HR transformation. In 2016, expatriates and internationally employed we expanded the enhancement of benefits and compensation caregivers in 2016, including the hire of our first administration with increased manager and employee self- Cleveland Clinic London caregivers and as a service abilities. In addition, we leveraged the successful result of a new Cleveland Clinic initiative based utilization of our Healthy Choice program to minimize the in the Middle East. The team has worked increase to employee health plan premiums. Our goal is to con- tirelessly to create an efficient, transparent and tinue to provide meaningful and thoughtful plans and services to scalable mobility program that will continue to proactively support the growing business needs our caregivers.” — Eliane Seeman, Executive Director, Total Rewards of International Operations and an expanding international population.” • Annual Merit and Step Advancement combined processing, • Amended the Savings and Investment Plan to allow for an in-service — Scott Chmielowicz, Director, Global Mobility and which improves processing for nearly 40,000 caregivers distribution if over age 59 ½ Global Human Resources • Compliance with Department of Labor overtime guidelines resulting • Reformatted more than 3,000 job descriptions in review of approximately 350 jobs that impacted 4,000 caregivers • Alignment of resources to create and execute a plan for standing up the Cleveland Clinic • Automated: one time payments, and Affordable Care Act reporting London Human Resources function • Completed RFP review and selection of Aon Hewitt for our Defined and compliance Benefits Pension Plan administration — which will provide enhanced • Workday design and implementation that allows for greater efficiency and increased services for nearly 35,000 participants communication and support of the global population Future site of Cleveland Clinic London 15 16 • Support of nearly 50 caregivers through the deployment or repatriation process

Total Rewards Global Mobility Cleveland Clinic Abu Dhabi “With the implementation of new technology platforms such as “Global Mobility saw an expansion of our global Workday and the Healthy Choice portal, Total Rewards presence and a 30% increase in the number of continues to contribute to the ONE HR transformation. In 2016, expatriates and internationally employed we expanded the enhancement of benefits and compensation caregivers in 2016, including the hire of our first administration with increased manager and employee self- Cleveland Clinic London caregivers and as a service abilities. In addition, we leveraged the successful result of a new Cleveland Clinic initiative based utilization of our Healthy Choice program to minimize the in the Middle East. The team has worked increase to employee health plan premiums. Our goal is to con- tirelessly to create an efficient, transparent and tinue to provide meaningful and thoughtful plans and services to scalable mobility program that will continue to proactively support the growing business needs our caregivers.” — Eliane Seeman, Executive Director, Total Rewards of International Operations and an expanding international population.” • Annual Merit and Step Advancement combined processing, • Amended the Savings and Investment Plan to allow for an in-service — Scott Chmielowicz, Director, Global Mobility and which improves processing for nearly 40,000 caregivers distribution if over age 59 ½ Global Human Resources • Compliance with Department of Labor overtime guidelines resulting • Reformatted more than 3,000 job descriptions in review of approximately 350 jobs that impacted 4,000 caregivers • Alignment of resources to create and execute a plan for standing up the Cleveland Clinic • Automated: one time payments, and Affordable Care Act reporting London Human Resources function • Completed RFP review and selection of Aon Hewitt for our Defined and compliance Benefits Pension Plan administration — which will provide enhanced • Workday design and implementation that allows for greater efficiency and increased services for nearly 35,000 participants communication and support of the global population Future site of Cleveland Clinic London 15 16 • Support of nearly 50 caregivers through the deployment or repatriation process

• Conducted gap analyses and managed and submitted surveys 39,599 caregivers that resulted in Cleveland Clinic trained in cultural receiving national recognition: Diversity and Inclusion – American Hospital Association competency Equity of Care Award – DiversityInc No. 2 ranking among the top 10 hospitals ERG & Council Honors Awards and health systems #12 ClinicPride #1 African American ERG =1,000 Watch the EVERY ONE video – Leader in LGBT Healthcare Equality in #22 SALUD the Human Rights Campaign Healthcare Equality Index for main campus, regional hospitals, and Cleveland Clinic Florida-Weston Hospital 6,134,790 steps (2,237.4 miles) logged by ACTiVHOS youth – Three Employee Resource Groups (ERGS) ranked in the Top 25 ERGs and Councils • Increased physical activity level by 202% “In 2016, we continued our successful integration of • 168 caregivers participated in language enrichment programs: among Hispanic youth participants through ACTiVHOS, bilingual health and wellness diversity and inclusion processes across the enterprise. participant knowledge increased by 33.4% initiative • Facilitated 11 affinity-based ERGs and 19 location-specific Diversity • African American Employee Resource Group (AAERG) partnered We strengthened internal and external partnerships Councils with SALUD, Hispanic Employee Resource Group to expand its Frontline Workshop Series: participation increased by 225% to promote equitable care for our patients, caregivers • Connected enterprise initiatives that impact equity of care, identify health disparities and develop ongoing improvement plans with key • Increased percentage of African American managers by 5% and and the communities we serve. Our initiatives have stakeholders Hispanic managers by 21.7% also increased engagement of caregivers and • Facilitated completion of an Hispanic Market Study with Market • Females represented 73% of new hires supported workforce development.” Research and expanded bicultural and bilingual health programming through Latina Women’s Breast Health Clinic Day at Cleveland Clinic Lutheran Hospital and Men’s Health Program at Club San Lorenzo in Learn more in our Year in Review Cleveland — Le Joyce K. Naylor • Expanded pipeline development programming with the launch of Chief Diversity and Inclusion Officer Mentoring Circles and relationship-building with Historically Black Colleges and Universities and Hispanic Serving Institutions 17 ONE HR | Diversity and Inclusion 18

• Conducted gap analyses and managed and submitted surveys 39,599 caregivers that resulted in Cleveland Clinic trained in cultural receiving national recognition: Diversity and Inclusion – American Hospital Association competency Equity of Care Award – DiversityInc No. 2 ranking among the top 10 hospitals ERG & Council Honors Awards and health systems #12 ClinicPride #1 African American ERG =1,000 Watch the EVERY ONE video – Leader in LGBT Healthcare Equality in #22 SALUD the Human Rights Campaign Healthcare Equality Index for main campus, regional hospitals, and Cleveland Clinic Florida-Weston Hospital 6,134,790 steps (2,237.4 miles) logged by ACTiVHOS youth – Three Employee Resource Groups (ERGS) ranked in the Top 25 ERGs and Councils • Increased physical activity level by 202% “In 2016, we continued our successful integration of • 168 caregivers participated in language enrichment programs: among Hispanic youth participants through ACTiVHOS, bilingual health and wellness diversity and inclusion processes across the enterprise. participant knowledge increased by 33.4% initiative • Facilitated 11 affinity-based ERGs and 19 location-specific Diversity • African American Employee Resource Group (AAERG) partnered We strengthened internal and external partnerships Councils with SALUD, Hispanic Employee Resource Group to expand its Frontline Workshop Series: participation increased by 225% to promote equitable care for our patients, caregivers • Connected enterprise initiatives that impact equity of care, identify health disparities and develop ongoing improvement plans with key • Increased percentage of African American managers by 5% and and the communities we serve. Our initiatives have stakeholders Hispanic managers by 21.7% also increased engagement of caregivers and • Facilitated completion of an Hispanic Market Study with Market • Females represented 73% of new hires supported workforce development.” Research and expanded bicultural and bilingual health programming through Latina Women’s Breast Health Clinic Day at Cleveland Clinic Lutheran Hospital and Men’s Health Program at Club San Lorenzo in Learn more in our Year in Review Cleveland — Le Joyce K. Naylor • Expanded pipeline development programming with the launch of Chief Diversity and Inclusion Officer Mentoring Circles and relationship-building with Historically Black Colleges and Universities and Hispanic Serving Institutions 17 ONE HR | Diversity and Inclusion 18

Caregiver Wellbeing Caring for Caregivers • Provided service in 4,201 employee cases: 11,426 caregivers and their family members received support • 6,581 counseling visits provided by Caring for Caregivers team • 14,185 Wellbeing Resources unique logins • Launched Express Care Online for computer, tablet or mobile access to confidential counseling Enhanced Healthy Choice program: • Rolled out new portal resulting in increased site visits by more than 32,000 users • Increased program participation to 55% • Aligned health plan options across the enterprise • Maintained Cleveland Clinic Employee Health Plan 2017 premiums at 2016 rates Express Care Online confidential counseling New Healthy Choice Portal Available Products in the Healthy Choice 19 Portal Store – Garmin Vivofit2 & Vivoki 20 fitness trackers

Caregiver Wellbeing Caring for Caregivers • Provided service in 4,201 employee cases: 11,426 caregivers and their family members received support • 6,581 counseling visits provided by Caring for Caregivers team • 14,185 Wellbeing Resources unique logins • Launched Express Care Online for computer, tablet or mobile access to confidential counseling Enhanced Healthy Choice program: • Rolled out new portal resulting in increased site visits by more than 32,000 users • Increased program participation to 55% • Aligned health plan options across the enterprise • Maintained Cleveland Clinic Employee Health Plan 2017 premiums at 2016 rates Express Care Online confidential counseling New Healthy Choice Portal Available Products in the Healthy Choice 19 Portal Store – Garmin Vivofit2 & Vivoki 20 fitness trackers

ONE HR data integrity inclusion By the initiative MERITS Center London manager bloodborne job aids equity of care road pathogen regulation overtime federal Advanced Compensation Cleveland Clinic shows Akron user acceptance Linda McHugh education ONE HR Service Avon training ONE HR: Workday Fair Labor Standards Act community compliance Human Capital self-service and Portal worklet service Scorecard Leader New Caregiver random drug caring for caregivers HR Essentials report analytics open enrollment flu campaign Global Lakewood Hospital change management mobile app recruitment testing program and retention OnboardingOrientation healthy AskHR Development transition engagement town halls ONE HR Communications Mobility Global Hero Experience choice KnowledgeBase Leader Summit caregiver celebrations

ONE HR data integrity inclusion By the initiative MERITS Center London manager bloodborne job aids equity of care road pathogen regulation overtime federal Advanced Compensation Cleveland Clinic shows Akron user acceptance Linda McHugh education ONE HR Service Avon training ONE HR: Workday Fair Labor Standards Act community compliance Human Capital self-service and Portal worklet service Scorecard Leader New Caregiver random drug caring for caregivers HR Essentials report analytics open enrollment flu campaign Global Lakewood Hospital change management mobile app recruitment testing program and retention OnboardingOrientation healthy AskHR Development transition engagement town halls ONE HR Communications Mobility Global Hero Experience choice KnowledgeBase Leader Summit caregiver celebrations

Enterprise Reward and Recognition • $1.1M spent on recognition • 1,070 Service Award Event attendees • 189,097 awards given • Honorees celebrated 33,000 combined • Over 1.1M Caregiver Celebrations program years of service ONE HR recognition recipients since inception (2010) ONE HR Caregivers Recognition of Service 20 YEARS OF SERVICE Donald Corpora 20 Miriam Dybiec 20 Lynnette Fleshman 20 Larry Holler 20 Nancy Karikas 20 Priscilla McCreight 20 Patricia Zirm 20 25 YEARS OF SERVICE Donna Benjamin 25 John Eppich 25 Noreen Gordon 25 Kimberly Mahon 25 Darlene Majc 25 Kevin Peterca 25 Michele Wiesler 25 30, 35, 40 and 45 YEARS OF SERVICE Deborah Katz 30 Patricia Onacila 30 Caren Pawlowski 30 Barbara Newkirk 35 Cynthia Tanko 35 23 Margaret Fagan 40 24 Ethel Robitson 45

Enterprise Reward and Recognition • $1.1M spent on recognition • 1,070 Service Award Event attendees • 189,097 awards given • Honorees celebrated 33,000 combined • Over 1.1M Caregiver Celebrations program years of service ONE HR recognition recipients since inception (2010) ONE HR Caregivers Recognition of Service 20 YEARS OF SERVICE Donald Corpora 20 Miriam Dybiec 20 Lynnette Fleshman 20 Larry Holler 20 Nancy Karikas 20 Priscilla McCreight 20 Patricia Zirm 20 25 YEARS OF SERVICE Donna Benjamin 25 John Eppich 25 Noreen Gordon 25 Kimberly Mahon 25 Darlene Majc 25 Kevin Peterca 25 Michele Wiesler 25 30, 35, 40 and 45 YEARS OF SERVICE Deborah Katz 30 Patricia Onacila 30 Caren Pawlowski 30 Barbara Newkirk 35 Cynthia Tanko 35 23 Margaret Fagan 40 24 Ethel Robitson 45

24th Annual Martin Luther King Jr. ONE HR In community Day of Celebration (January 15, 2016) Keynote speaker: Reverend Dr. Otis Moss Jr. and 228 hours of service in 7 hours Lifetime of Service Award recipient: Congresswoman Marcia Fudge Highbrook Lodge in Chardon, Cleveland Sight Center Camp 25 26

24th Annual Martin Luther King Jr. ONE HR In community Day of Celebration (January 15, 2016) Keynote speaker: Reverend Dr. Otis Moss Jr. and 228 hours of service in 7 hours Lifetime of Service Award recipient: Congresswoman Marcia Fudge Highbrook Lodge in Chardon, Cleveland Sight Center Camp 25 26

Awards 27 28

Awards 27 28

Cleveland Clinic Human Resources 25875 Science Park Dr. / AC118 Beachwood, OH 44122 HR-OPS-3-7-17

Cleveland Clinic Human Resources 25875 Science Park Dr. / AC118 Beachwood, OH 44122 HR-OPS-3-7-17