January Newsletter 2021

NEWSLETTER Issue one January 2021 • COVID-19 Vaccination rollout • Latest Care Home News • Latest news from Eleanor hospital logistics • Latest Care at Home News www.eleanorhealthcaregroup.co.uk

WELCOME TO ELEANOR HEALTHCARE GROUP WELCOME TO THE LATEST EDITION OF OUR ELEANOR HEALTHCARE GROUP NEWSLETTER, BRINGING YOU THE MOST UP TO DATE NEWS FROM ACROSS THE COMPANY. HELLO ELEANOR FAMILY What a way to begin a new year! We are growing! The month of January 2021 has been dedicated to Recruitment. We have a new recruitment slogan: CAREER IN CARE – JOB FOR LIFE We are about to initiate an employee referral program called Each ONE | Find ONE. You can earn up to £100 for each person you help find employment with Eleanor. We have also made some exciting innovations and digitally transformed our processes. We have introduced an application called 360CSs, which makes your life at work simple and enjoyable. Further, we have had a successful vaccine rollout across the organization for both service users and staff. We have been offered the contract in the “Borough of Cultures” – Brent. We have also been given the opportunity to provide community care in the city of Portsmouth, where we already have opened a new office. We are also joined by some extremely experienced and talented people. As you can see, there’s a lot going on that we can celebrate and feel proud of. To all the carers and staff, we say: “Read and feel energized!” YOU ARE EXCEPTIONAL – A MESSAGE OF LOVE DEAR TEAM What can I say? – You are exceptional! Throughout the last year and the month of January 2021, we have done a phenomenal job of rolling out the vaccine to our service users, which offers great hope for a socially “inti- mate” rather than “distanced” summer. Eleanor as a company is expanding vigorously. We are actively bidding on tenders and scouting for awards. You would have received a CARE badge, which is our way of saying thank you for all your hard work and compassion during these testing times. As we flip the calendar and enter into the Month of Love, I hope we can all get into spirit of Valentine’s and express our dammed-up affection to all our loved ones. I encourage you to reach out to Gina Sloan, the Manager of our Day Centre in Bexley and get some greetings cards from our own Dream Cards, which is a social enterprise. When the going gets hard, just remember we are all here for you. You can depend on us and reach out to us at any time. Keep up the great work. Once again, thank you. Sincerely Yours, Katie

HAVE YOU GOT YOUR “CARE” BADGE YET? CELEBRATING BRAVERY AND RESILLIENCE Celebrating our bravery and resilience, all our carers received the CARE badge. It is dedicated by Eleanor Healthcare Group to all our staff and carers. You wear it as a part of your uniform and it reflects the sacrifices you have made, the milestones you have crossed, and the frontiers you have broken. Nearly 800 badges have been distributed so far. If you have not already got one, get in touch with your manager and begin wearing your badge proudly. A SUCCESSFUL VACCINE ROLL OUT GIVES THE MUCH-NEEDED BOOST FOR ELEANOR You and our service users have been affected just like any other care provider in the country. But finally, there is good news: there has been a successful vaccine rollout all across the company, with most of the elderly and clinically vulnerable service users been vaccinated. Most of our staff have been either registered or offered a chance to take the vaccine. This brings a great glimmer of hope for a normal summer when family members can visit the elderly after nearly a year of separation since the pandemic began. ADDRESSING VACCINE SCEPTICISM Understandably, not everyone wants to take the vaccine. The lack of straightforward and clear information coupled with popular misrepresentation of how the vaccine is made and works has contributed to a pervasive feeling of doubt and hesitancy among a minority across the country. The NHS has gone to great lengths to address some of the more serious misperceptions about the vaccines. In Eleanor too, there has been a push for the right information being made available to all our staff so that they can make an informed decision. The members of the senior management team have actively participated in the vaccination efforts and taken it themselves to show how safe it really is. Here’s our CEO Marc Santhi taking his first dose of the vaccine and explaining how he felt afterwards: “They say the proof of the pudding is in the eating. Well, here I am: I have had the vaccine and I feel perfectly fine! Of course, I had a sore arm for the day, but it passed away in 24 hours. I look forward to my second and final dose. I encourage all our staff and service users to seek the right information from the right places and make an informed decision about the vaccine.” www.eleanorhealthcaregroup.co.uk

AN EASY WAY TO GET A TAX REBATE FOR CARE WORKERS With all the hard work that carers have been doing during the pandemic, getting a tax rebate is probably the last item on their to-do list. But it doesn’t have to be so time- consuming. You can get a tax rebate of up to £800 pounds in just a few simple steps at http://careworkertaxrebate.co.uk. Once you finish the simple, multistep form on the website, you will be contacted by a member of their team — and that’s it! They will do the work for you. You know what they say, take care of your pennies and the pounds will look after themselves! ELEANOR CREATES COVID-19 STEPDOWN WARD FOR THE NHS As the second wave began to peak, over 50,000 people were testing positive every day [on a weekly average]. Of these, the vast majority of these people only self-isolated, but others, who exhibited more serious symptoms of infection, required admission. The NHS came under intolerable pressure to find new wards where patients could recuper- ate. The hospital staff – nurses, doctors, cleaning staff – were already stretched beyond limits. At this critical juncture, Eleanor reached out to the Greenwich council to do our part in the fight against the pandemic. We created a stepdown ward in our Langton Way residential facility for the patients from Queen Elizabeth Hospital and Eltham Community Hospital. Langton Way, as you will remember from our past newsletter, began in April 2020, to provide domestic support and care in the borough of Greenwich. We began with just 10 beds, a manager and 3 staff. Almost as soon as the step down ward opened, 10 patients were transferred to us with 16 more to follow. All of them have various needs and require different kinds and degrees of care. COVID-SAFE OPERATIONS Thisal Madushan and his team worked round the clock to ensure that the entire operation was COVID-19 safe. This included the crea- tion of separate green and red zones, for non-COVID-19 and COVID-19 patients, respectively, and administering Lateral Flow Tests [LFT] for all the staff and patients each day. HELPING THE NHS INSIDE AND OUT Our bespoke facility provides an ideal space for patients to recuperate before they are fully discharged and can return home. But beyond just providing a space, Eleanor relieves the pressure on the NHS to provide care. Our in-house carers provide the full spectrum of services, from basic help to complex 24-hour care. Eleanor is pioneering this stepdown facility as a service model. We can quickly replicate Langton Way-like services across the country and scale up or down according to the requirements. We pride ourselves on being able to provide rapid responses, often within less than an hour, so that councils and hospitals can swiftly decide their course of action. THANK YOU FOR ALL THOSE INVOLVED.

ELEANOR INCREASES ITS SERVICE PORTFOLIO IN PORTSMOUTH WITH COMMUNITY CARE Bluebell Care Home was Eleanor’s first service offer in the city of Portsmouth. The 75-member strong team offer a variety of specialized care services to 49 residents. Now, we have also been awarded the contract to provide community care in the seaside town. “This new service will substantially increase our market presence in Portsmouth. I see the winning of this contract as the next important step towards bringing the entire suite of our services in this area,” says James Filkins, Business Development Director.” THE OFFICE & TEAM Our office operates out of the spacious, well-ventilated Gatcombe House on Copnor Road, and is led by James Filkins. The team is joined by a number of new faces. Nicola Sargent and Helen Young is leading the team as manager and coordinator, respectively. They both have a wealth of experience and are passionate about our success. The team started with 14 carers on the frontline and is providing specialized care for people with Alzheimer’s and Dementia, among other challenging mental health conditions. THE SERVICE USERS While most of our service users will be the elderly to begin with, we also expect to provide care for a younger demography with a variety of mental health challenges. We will be drawing upon our in-house talent and experience for this. COVID-19 PREPAREDNESS As a part of our COVID-19 strategy, we will operate a “One-At-A-Time” policy in the office. This means that at any given time, only one member of staff will work from the office, while others will work remotely. All our staff and carers will also undergo PPE training as a part of their induction. As much as practically possible, staff induction, carer training and shadowing, will be delivered remotely. Further, in preparedness for potential sicknesses, we start with a larger-than-usual team of 14 carers, which would give us the bandwidth to continue our services even if carers are forced to isolate. The Portsmouth team is currently recruiting. If you know someone who might be ideal for a career in the care sector, reach out to James Filkins: [email protected] www.eleanorhealthcaregroup.co.uk

ELEANOR ADDS TWO PRESTIGIOUS NEW FEATHERS TO THE CAP BARNET LONDON Last October, we were awarded the contract to provide community care both privately and through the council. Among the six other providers who already provide care in the borough, we are the largest. The service operation is based in Solar House, 915 High Road, North Finchley, N12 8QJ. The spacious and well-ventilated office is equipped with its own training room and can safely accommodate more than 6 people at once. Our service catalogue covers a wide range of care services: adult care and support, autism care, challenging behaviour care, children care and support, learning disability care, palliative care (end of life) specialist care, companionship care, dementia care, domestic support, reablement care, blitz cleaning services, escort services, and shopping services. BRENT LONDON We won the contract to provide community care in the famous Borough of Cultures – Brent – in November 2020. Now, the contract has been mobilized. For the moment, while we are looking for a new office, we will be operating from the Barnet office. Our offer in the borough is very similar to Barnet. We have already taken up three service packages and will soon be increasing further. NEW OPPORTUNITIES FOR US ALL Both these new contracts open up exciting opportunities for the people in these boroughs. For the elderly and vulnerable, it means an increase in the quality of care they receive. For the young adults, it means exciting career opportunities. We have already hired a number of new managers, care coordinators, training officers, supervisors, and carers. Both the teams are still recruiting for more carers. If you know someone who will enjoy care work, get in touch with Inoka Perera, Operations Manager: inoka.perera@ eleanorcare.co.uk NEW FACES, FRESH TALENT Rogerlene Williams is the talented new manager for Brent and Barnet. Originally from Sierra Leone, she now resides in Shepherd’s Bush. She has worked in the care sector for the last 12 years, starting as a carer and slowly building her skills and expertise. She is trained to care for people with learning disabilities. She has also worked in a clinical setting in the Royal Free Hospital. Eventually, she became a care coordinator and then a care manager in Mihomecare. She chose Eleanor Healthcare Group because of her pas- sion for quality in care and inclusive growth. WE WISH HER THE VERY BEST AS SHE BECOMES A PART OF THE ELEANOR FAMILY.

“OUR BEAUTIFUL NHS RELATIONSHIP” BY GRAHAM WALSH, MANAGING DIRECTOR ELEANOR HOSPITAL LOGISTICS The COVID-19 pandemic was a major shock to the NHS and its impact on the provision of care and services for people with other health needs was incalculable. Even before large number of COVID-19 hospitalisations, a total of 4.4 million patients were on the waiting list for routine hospital treatment. The pandemic only further increased the waiting lists and pressure on the current infrastructure and staffing levels. Throughout the pandemic, the challenge has been to increase hospital capacity and freeing up beds, which resulted in the cancellation of elective surgery in March 2020 for non-COVID-19 conditions and treatments. Clinical decisions were happening by the hour to close hospital wards, change them into critical intensive care areas, and re-categorise hospital wings, floors and departments into Red, Yellow and Green zones for high, medium and low risk COVID-19 infection patients. As such, our teams had to dynamically change our operating service, planning, stock room layouts, PPE management, infection control, staff training, donning and doffing of PPE and overall delivery to the newly adopted practices. In May 2020, the number of hospitalised COVID-19 cases gradually declined, and our hospitals then considered how to safely return to some form of ‘business as usual’ (BAU), provide care again for all the patients requiring it, and reducing patient waiting lists, whilst also planning for possible future surges in COVID-19 case numbers. This was a time when Eleanor again had to reinvent themselves and work closely with each NHS Trust to ascertain how to create a dual operating practice that would see the return of our regular materials management service and maintain the confidence in our PPE and COVID-19 related service. While delivering the usual services, we had to continue stock piling PPE and COVID-19 related inventory at our off-site warehouse in readiness for the anticipated second wave and increased patient numbers during the winter months. As predicted in November 2020, the second wave came, yet this time around and to add to our NHS teams existing challenges, scientists noticed a new strain. It was time again to prepare our next challenge. Through a carefully coordinated efforted by our Eleanor and NHS team, which included additional working hours throughout the month of November and December (yes, even the festive periods!) Christmas and the New Year went off without a hitch for our customers. As we moved into the New Year, it was evident that despite all our precautionary measures, which include social distancing, hand washing/gelling, PPE donning and multiple aspects of infection control protocols, a proportion of our dedicated hospital teams contracted COVID-19 (after a period of 10 months without a single case). Times like this remind us of the enduring partnership we have built with our NHS customers. So how did they react when we started to see a rapid reduction in our staff resources? Of course, we pulled on other staff resources within our business and work agencies, but what happened next was simply a beautiful show of mutual respect and empathy from our NHS colleagues. They looked at their own NHS trust staff resources, and in close dialogue with our management teams, they made a plan to cover areas and specific tasks until such time that our staff can recuperate and return to the hospital. In other words, never a thought of anything else other than ‘lets all help each other’ This pandemic period makes us realize that whilst this is an unprecedented situation for us all, and presents a number of health and wellbeing challenges, we have all still shown remarkable grit and desire to adapt and cope. Kudos to you all! www.eleanorhealthcaregroup.co.uk

CONGRATULATING MATTHEW SMITH OPERATIONS MANAGER AT OUR BLUEBELL CARE HOME, CELEBRATING 10 YEARS IN THE ELEANOR FAMILY. Matthew Smith has completed 10 years (Wow, time really flies, doesn’t it!) in our acclaimed Bluebell Care Home MATTHEW’S SUCCESS STORY He began his journey in 2011 in the kitchen. He soon achieved his City and Guilds Catering Qualification. Before long, he progressed into administration and finally into management. In 2015, he crossed another career milestone when he achieved his Level 5 Diploma in Leadership for Health and Social Care. Eventually, he went on to complete his bachelor’s degree in Business, Management and Leadership at the University of Portsmouth in 2018. Matthew plays a key role in supporting the matron of Eleanor’s Bluebell Care Home in the commercial & operational aspects of the work. He is passionate about building lasting friendships and delivering a high standard of care. His passionate approach has been noticed more than once by the CQC, and Bluebell has been given an OUTSTANDING rating in the “Well-led” category, a distinction it continues to retain. When Matthew is not on social media platforms keeping up with the trends in social care, you can find him cavorting around with his two cute little pugs: Alpine and Riley. We wish him many more years of success in the Eleanor family. NICOLA BECOMES THE REGISTERED MANAGER Nicola Mesnard is now the registered manager for the Lee Gate office. She manages Greenwich and Croydon. Nicola’s rise through the ranks is a true inspiration for carers. It shows how, with the right amount of dedica- tion, skill and passion, a carer can grow in the Eleanor Healthcare Group. She has worked in the capacity of a carer, care coordinator, and finally as manager. Throughout her career, she has worked to upskill herself, learnt from both her peers and leaders, and leveraged her strengths to become a truly excep- tional manager. We congratulate her on this major milestone in her journey. Becoming a registered manager is a real honour in the care sector. The person who is designated as the Registered Manager is fully in charge of the day-to- day operations of an area or a care home.

TOUCHING SERVICE USERS’ LIVES DURING SELF-ISOLATION The young poet Ms. Remi Graves reached out to Eleanor in September 2019 with an intriguing proposition. She wanted our help to reach out to the elderly in Lewisham. She would “just have a chat with them,” asking them about their pasts, their most nostalgic memories . . . and turn them into a poem. Our own Denisestella and Maureen from the Head Office eagerly supported her. And so, it began: Stories and fragments of memory arrived over the phone lines and postcards. After months, the poem has been finally published by Entelechy Arts, who initiated and sponsored the idea. We publish the results for you: WAVING FROM (T)HERE woke up sickness Her voice brightens through the phone in the church and never left, wrapped and in health for 62 years. His daughter sending light to my ear, as she remembers a life around the bible and found strength even in this cold new place, though she keeps bees, the whale, how its tail fluke emerged stewards the humble things that are keep- out of the endless South Pacific, the way miss plenty, memories hook us by the cheek - pulling plenty, plenty people her heart stays ing us fed, our full bodied weight to somewhere far carrying our future on the backs of their open, away prays for her children and her children’s legs, but vivid. I can almost hear the splash pulling pollen from plant to plant, know- children. echo Masks in the car, masks in the garden, but ing whilst we lament having to wrap our arms the flowers can’t bare fruit without one around ourselves or the voices of the ones never a mask on the heart, we try to prise ours and other, we love, and can’t reach each other alone, wings when they can’t come close. Anne hugs open and keep them that way, like the whiter- forever beating, her knees waving at the moment, whilst they work to her chest, dive bombs into Lough ose in Julia’s garden that flowered despite for our unborn gifts. Owell, the first frost and all through winter - I’ve wrapped these stories like neat parcels a teenager giving herself to the open nature doesn’t know how to break prom- to hold water, ises what we surely can never let go of, all the the lake braces its liquid body for the or move against itself, the body infallible ways to weight does its best and we are learning daily live a life, all the ways to keep waving of children who know how to jump free from the quiet ways the unspeaking world warmed by the crisp slap of cold on their tells us never to give up. So we wrap our at what is yet to come. Remi Graves bodies and the insulating laughter it minds brings, around what we’d like to keep close. Bert now weekly phone calls to a sister in holds Ireland his past in laughs, the 273 bus he drove teach how to find warmth in words shared from Lewisham Tesco to Grove Park. at a distance, how to make home out of a The front doors he’d leave open to nip out for a paper, how no one dodged the fare, voice. his throat cracks with tears as his memory Who knew a hug could be heard? unwraps the retirement gifts from the girls Maggie still hears the ripe fruit falling from the pear tree years and miles away at the back in St Elizabeth where the land needs no of the bus: champagne and chocolates, fertilizer, weaving so full is it of god’s grace. Still tastes care together to fill a man’s heart full as the mannish water, still sees the goats climbing the hill and lawd she nearly run the buses he manned. Ray tells me how he met his away with Esme at 16 - almost, but she fell wife asleep for three days and three nights, at Welling Hall – now a big Tescos - how they wrapped themselves around each other, dancing in www.eleanorhealthcaregroup.co.uk

YORK HOUSE CARE HOME KITCHEN ITS OWN RAMSEY In January, the kitchen of York House Care Home got its own star chef: William Ramsey. William Ramsey will be bringing a world of culinary experience with him and catering to our happy cohort of service users. ABUZZ WITH ACTIVITY Throughout the cold month of January, the place has been exceptionally busy and full of activities. Aaron, one of the friendliest service users in York House, who frequently helps out in the kitchen, baked jammy doughnuts and gingerbread. The word is that he also makes an excellent tea, which our Operations Director David Mason can vouch for. PUTTING TECHNOLOGY INTO CARE HEAD OF IT STATEMENT online channels and we have sped up with It has been a challenging year during this developing our inhouse platform 360CSs, unprecedented period but we as a team Compliance Audit Tool ( CAT ), corporate in Eleanor have a lot to be proud of as we website and upgrades to BOS to respond continue to ensure our services and quality to these needs. It is a major step in our of care to the community has always been journey towards the goal of “setting the our focal point. standard for care sector.” We have taken the opportunity during Our website has had a facelift – this period to ensure that the organisation interactive, user friendly, structured continue to stay competitive in this new contents and on brand. We have had a business environment as we recognise substantial increase in traffic we get on technology’s importance as a critical the site, which is really positive and this component for sustainability. During the means that your work is being noticed pandemic, consumers have moved towards and the Eleanor brand is making an impact. bespoke system a reality. 360CSs is a major project that has been There has never been a better time to be part of the Eleanor family. We are an progressing over the last year to help organisation with big ambitions and a clear plan to achieve them, and it is satisfying with the end to end process of carers to know that we are continually striving to make a difference for our teams, and rota coordination. This system will stakeholders, and community. help eliminate manual onerous task Gobi Luxman and the aim is to increase efficiency and quality of our services across the board from allocation of schedule right up to clocking off a service. Watch this space for more updates once we roll out the system at your branches – we have had lots of positive feedback so far so we are really excited that the system is making a difference. Our development team in partnership with Oensys have been key in this whole project and have worked with us from scoping out the requirements, developing, testing and making our

ELEANOR’S DIGITAL INNOVATIONS 360CSS – MAKING YOUR SHIFTS SIMPLER AND WORK MORE ENJOYABLE 360CSs is a bespoke system that automates key processes of your work. We have developed it with our staff and customers in mind. The idea behind 360CSs is simple: to build a hassle-free platform, which will enable care coordinators to plan their caregiver’s diary, strategically, and supply real-time data to the management team. The built-in artificial intelligence system allocates and replicates these actions for the future, thereby, completely streamlining the process. The upgrade to a digital rota also means that carers no longer need to come into the office to collect their schedules. They can access it on-the-go with a touch of a finger on their mobiles. As part of the Eleanor digital transformation strategy, 360CSs is here to ensure staff access the right tools to provide better quality service, turnaround time and realizing operational efficiencies. Our robust infrastructure will allow us to unleash our teams’ potential to deliver an outstanding care service for our service users and their families. SO HOW DOES IT WORK FROM A CARER’S PERSPECTIVE? A carer would need to log in to the app to see which client they have been al- located for – shift preference, skillset, location and distance. The carer can plan their day and be confident that the system has considered the distance from one service to another and no double bookings, ensuring they are fully pre- pared. The app also has details/checklist of the task that requires completion. But this is not all…. 360 has something for the client’s next of kin. They can access the care notes on the go by simply logging-in into 360 from any device to provide a complete reassurance at their fingertips. CAT – CARE AUDIT TOOL The care Audit Tool or CAT is another crucial strategic application that Eleanor has developed to streamline internal audits in care homes and enhance compliance. Instead of onerous paper-based processes, CAT audit tool enables our auditors/ manager to have regular inspections as the admin work is minimized, and the action plan can be rolled out instantly as there is more visibility of any areas of concern. The app also has a fully customizable checklist template to monitor compliance, and as this is a standardized process, the quality improves over time. CHANGING THE ONLINE FACE OF ELEANOR Eleanor Healthcare Group’s website has undergone a revamp last year. The newly branded website is sleeker, simpler, and designed to be accessible to even the poor of sight. It covers the entire spectrum of our business from home care, care homes, day opportunities, social enterprises, supported living, patient transport to hospital logistics. Here are some screenshots. Please do visit the website at: https:// www.eleanorhealthcaregroup.co.uk/ Tell us what you think at: [email protected] www.eleanorhealthcaregroup.co.uk



THE TEAM WORKING TO GET YOU THE ATTENTION YOU DESERVE Ah, the communications team! Did you know we have a crew of experts who are driving our communications, marketing, and media strategy? The team started with just a couple of members, and they are already three members strong now. Here’s who they are: MICKEL WILLIAMS-BROWN, MARKETING EXECUTIVE Mickel is a Marketing graduate and professional, with a strong background and interest in finance (fintech) and commerce. Mickel in his career so far, has had the opportunity to work at Volkswagen, University of Essex (where he also studied). In his spare time, Mickel enjoys sports, social media and reading. Mickel has been a part of the marketing team for over a year, as an marketing executive, doing everything from Graphic Design, Videography, Copywriting, Recruitment, Advertising and all other aspects of core brand marketing. Always operating an ‘open approach policy, Mickel is ready to help you with any marketing related queries you may have. HANH NGUYEN, PROJECT MANAGER “Eleanor Healthcare Group is amazing because of the sum of countless small things. When it comes to care, everything here is better than how I’ve seen it done elsewhere, we do everything for our beloved service users no matter what situations they are. Our mission is to give Eleanor the power to build community and bring the world closer together by our diverse backgrounds. We will work consistently to make our group: “Be Bold - Be Creative - Be Unique”.” VIVEK DANIEL RAMAKRISHNAN, COMMUNICATIONS & BIDS OFFICER Vivek is a content creative and trained storyteller from India. He has managed and led a tourism start-up in his hometown and worked as the content strategist for one of the “Big 3” IT companies in India. He has joined Eleanor Healthcare Group as the Communications and Bids Officer and will play a key role in our marketing and expansion strategy. He is married and is a proud parent of a 6-year-old dog called Kopi (Coffee in Tamil). If you have a story, he is the guy who can help you tell it impactfully. WE CAN ONLY SUCCEED WITH YOUR HELP & IDEAS Reach us at [email protected] www.eleanorhealthcaregroup.co.uk

THANK YOU, LETS HAVE A GREAT 2021 You have reached the end of our January Newsletter. Eleanor Healthcare Group would like to thank you for all your fantastic work, and we look forward to what the new year holds. Before you go, please try your hand at our January themed word search, good luck! If you have any feedback on our newsletter, or would like to suggest a topic for an article in a future edition or would like to learn more about Eleanor Healthcare Group, please contact us at [email protected] or on 020 8690 2406 Eleanor House, 1st Floor, 404 Lewisham High Street, London, SE13 6LJ 020 8690 2406 • [email protected] • www.eleanorhealthcaregroup.co.uk