Retails Credit Department

Retail Credit Department Maha Bank Loan against Paper Security S.No Particulars Scheme guidelines 1. Purpose of loan ➢ Meeting other personal expenses, which include personal expenditure of children marriage, higher education, medical emergencies, business travel etc. 2. Type of Facility ➢ Term Loan / Over Draft 3. Eligibility ➢ Individuals Customers (Single/ Joint Account Holder) holding 4. Age Limit paper such as Life Insurance Policies, NSCs, KVPs and RBI 5. Maximum Bonds etc. can avail this loan. Quantum ➢ Minimum : 18 Years Finance ➢ Maximum : 70 Years ➢ Loan up to 75 % of value of Paper securities including of accrued interest 6. Margin Sr. Nature of Security- Paper Margin No. securities in the form of (a) NSCs/KVPs ( Kisan Vikas 25% of Principal Patra) / RBI Bonds +accrued interest (b) Insurance policies 25% of Surrender value 7. Deduction ➢ On fixing installment branch has to ensure that total deduction including the proposed loan installment doesn’t exceed 60% 8. Repayment period of gross monthly salary/income of the applicant/s. 9. Security ➢ Tenor should not be more than 3 Years or maturity date whichever is earlier. ➢ Assignment Pledge/Lien on LIC Policies/ NSC/ KVP/ RBI Bonds as applicable 10. Processing Fee 0.25% of the loan amount excluding GST 51 | P a g e

Retail Credit Department Documents Check List - Loan against Paper Security ▪ Passport size photograph of all the applicants ▪ Residence and age verification, which may be established from the Proof of Business / office address. ▪ Any one Identity proof (PAN/ Voter ID/ Passport/ Driving License/ UID) ▪ Any one address proof (PAN card/ Voter ID, Passport, Driving License or Ration card) ▪ Any one signature proof (PAN Card) ▪ Latest Demat Account Statement ( if applicable) ▪ Client Master List for the Demat account ( if applicable) ▪ Copy of last six month primary bank statement ▪ Copy of two years income tax return. ▪ Details of Securities proposed to be pledged. 52 | P a g e

Retail Credit Department Maha bank Reverse Mortgage Loan Scheme S.No Particulars Scheme guidelines 1. Features of the ➢ The loan with interest is repaid on the death of the borrowers scheme or borrower leaving the house property permanently, through sale of the house property. ➢ Option to Borrower's/heirs to repay or prepay the loan with accumulated interest 2. Nature of facility ➢ Term Loan 3. Purpose ➢ Medical, emergency maintenance expenses of family ➢ Renovation up gradation extension to residential property ➢ Repayment of an existing loan for residential property to be 4. Eligibility mortgaged. ➢ Meeting any other genuine need. ➢ Should be citizen of India above 60 years of age. ➢ Couples will be eligible as joint borrowers and in such cases at least one of them should be above 60 years of age and spouse / joint borrower should be more than 55 years of age. ➢ Property should be self-acquired, self-occupied as permanent primary residential house or flat with clear title. ➢ Residential property should be free from any encumbrances. ➢ The residual life of the property should be atleast 20 years. ➢ The borrower should use that residential house as permanent primary residence 5. Quantum of Loan ➢ Minimum – Rs 5.00 Lakh ➢ Maximum – Rs 100.00 Lakh 6. Eligible Amount of ➢ The eligible amount of Loan would be 45% to 70% of the Loan & Margin value of the property in relation to age of the borrower. Age of the Margin Eligible loan Applicant /Co- amount in applicant proportion to the (younger age to value of the be considered) property 55 to 65 Years 55% 45% 66 to 70 years 45% 55% 71 to 75 years 40% 60% Above 75 Year 30% 70% ▪ Eligible loan amount would include interest on contractual basis till maturity. ▪ Margin should be maintained at required level at all stages. 7. Tenor of the loan ➢ Fixed as per the age of sole applicant /Co –applicant whoever is younger a) Completed age between 55 to 65 years : 15 years Maximum b) Completed age above 66 years : 10 years Maximum 53 | P a g e

Retail Credit Department S.No Particulars Scheme guidelines 8. Security ➢ Simple /Equitable Mortgage of residential property in favor of the Bank. ➢ Registered Will of the borrower in favor of the Bank. ➢ Co Borrower (spouse only) of the property need to join as Co- borrower. 9. Mode of ➢ Periodical payments : Monthly / Quarterly / Half Yearly / Disbursement Annually payments as desired by borrowers and to be paid /Payments on reverse annuity basis, directly to the joint account of the borrowers with E & S clause up to the tenor 10. Repayment ➢ The loan shall become due and payable when last surviving borrowers dies or would like to sell the home permanently moves out of the home for aged care to an institutions or relatives. 11. Processing Fee ➢ Nil 54 | P a g e

Retail Credit Department RATE OF INTEREST IN RETAIL LOANS 1) Maha Super Housing Loan Scheme Salaried Non-Salaried Loan Amount CIBIL score ROI Effective ROI Effective ROI (%) ROI (%) Up to Rs 30 Lacs 750 & above RLLR + 0.05 6.95 RLLR + 0.15 7.05 Above Rs 30 700 to 749 RLLR + 0.15 7.05 RLLR + 0.30 7.20 Lacs 650 to 699 RLLR + 0.30 7.20 RLLR + 0.45 7.35 600 to 649 RLLR + 0.35 7.25 RLLR + 0.65 7.55 Below 600 RLLR + 0.80 7.70 RLLR + 1.15 8.05 -1 to 05 RLLR + 0.20 7.10 RLLR + 0.45 7.35 750 & above RLLR + 0.05 6.95 RLLR + 0.15 7.05 700 to 749 RLLR + 0.15 7.05 RLLR + 0.50 7.40 650 to 699 RLLR + 0.35 7.25 RLLR + 0.65 7.55 600 to 649 RLLR + 0.40 7.30 RLLR + 0.90 7.80 Below 600 RLLR + 1.00 7.90 RLLR + 1.50 8.40 -1 to 05 RLLR + 0.35 7.25 RLLR + 0.65 7.55 ➢ For loan above Rs 30.00 Lakh additional 15 bps in applicable ROI shall be applicable, if LTV is >80 to <=90. ➢ Concession of 0.05% in applicable rate of interest to women & armed forces (including paramilitary forces) personnel subject to minimum floor ceiling of RLLR. For Housing Loan under commercial real estate Particulars Rate of Interest For Loan upto Rs 100.00 Lakhs Premium of 100 bps over and above applicable Rate of Interest for normal Housing Loan based on CIBIL score For Loan above Rs 100.00 Lakhs Premium of 125 bps over and above applicable Rate of Interest for normal Housing Loan based on CIBIL score 55 | P a g e

Retail Credit Department 2) Maha Super Housing Loan (Repair & Renovation) & Maha Bank Top Up Loan ( Repair & Renovation) Salaried Non-Salaried Loan Amount CIBIL score ROI Effective ROI Effective ROI (%) ROI (%) Up to Rs 30 Lacs 750 & above 700 to 749 RLLR + 0.50 7.40 RLLR + 0.75 7.65 Above Rs 30 650 to 699 Lacs & Upto Rs 600 to 649 RLLR + 0.50 7.40 RLLR + 0.85 7.75 Below 600 75.00 Lacs -1 to 05 RLLR + 0.75 7.65 RLLR + 1.00 7.90 750 & above Above Rs 75 700 to 749 RLLR + 0.85 7.75 RLLR + 1.10 8.00 Lacs 650 to 699 600 to 649 RLLR + 1.25 8.15 RLLR + 1.50 8.40 Below 600 -1 to 05 RLLR + 0.75 7.65 RLLR + 1.00 7.90 750 & above 700 to 749 RLLR + 0.50 7.40 RLLR + 0.85 7.75 650 to 699 600 to 649 RLLR + 0.50 7.40 RLLR + 0.90 7.80 Below 600 -1 to 05 RLLR + 0.75 7.65 RLLR + 1.10 8.00 RLLR + 0.85 7.75 RLLR + 1.15 8.05 RLLR + 1.25 8.15 RLLR + 1.50 8.40 RLLR + 0.75 7.65 RLLR + 1.10 8.00 RLLR + 0.75 7.65 RLLR + 0.95 7.85 RLLR + 0.75 7.65 RLLR + 1.00 7.90 RLLR + 0.85 7.75 RLLR + 1.20 8.10 RLLR + 1.00 7.90 RLLR + 1.25 8.15 RLLR + 1.50 8.40 RLLR + 1.75 8.65 RLLR + 0.85 7.75 RLLR + 1.25 8.15 3) Maha Bank Top Up Loan Scheme - other Purpose As per deduction norms ROI Effective ROI Up to 60 RLLR + 1.15 8.05 Above 60 RLLR + 1.40 8.30 4)Maha Super Car Loan Scheme Particulars CIBIL score Salaried Non- Salaried New 4 Wheeler 750 and above ROI ER ROI ER 700 to 749 RLLR + 0.50 7.40 RLLR + 1.00 7.90 For Partnership Firms / 650 to 699 RLLR + 0.75 7.65 RLLR + 1.10 8.00 Companies 600 to 649 RLLR + 1.45 8.35 RLLR + 1.60 8.50 Below 600 RLLR + 1.75 8.65 RLLR + 2.00 8.90 -1 or 0 and 01 to 05 RLLR + 2.50 9.40 RLLR + 3.50 10.40 RLLR + 0.90 7.80 RLLR + 2.00 8.90 RLLR + 1.40 8.30 56 | P a g e

Retail Credit Department ➢ 0.25% concession in applicable rate of interest will be given to existing Housing Loan / MSME & Corporate borrowers /corporate salary account holders/Professional & self- employed borrowers having minimum satisfactory standing of 1 year relationship with our Bank. ➢ Concession of 0.05% in applicable rate of interest to women & armed forces (including paramilitary forces) personnel subject to minimum floor ceiling of RLLR. ➢ If the applicant falls under above two categories, then only one (higher concession) should be given. Wherever interest concession is given, it is to be ensured that the interest rate is not below the floor rate of RLLR. 4) Maha Bank Vehicle Loan scheme ( Two Wheeler & 2nd Hand Car Loan) CIBIL score ROI Effective ROI 750 and above RLLR + 3.15 10.05 700 to 749 RLLR + 3.50 10.40 650 to 699 RLLR + 4.00 10.90 600 to 649 RLLR + 5.00 11.90 Below 600 RLLR + 6.00 12.90 -1 or 0 and 01 to 05 RLLR + 4.00 10.90 5) Maha Bank Personal Loan scheme. CIBIL Score ROI Effective ROI 750 and above RLLR + 2.65 700 to 749 RLLR + 3.50 9.55 650 to 699 RLLR + 4.50 10.40 600 to 649 RLLR + 6.00 11.40 RLLR + 5.00 12.90 (-1) or (0) and 01 to 05 11.90 6) Maha Bank Personal Loan scheme for BPCL Employee. ROI Effective ROI RLLR + 1.65 8.55 7) Loan against Property-Individual CIBIL Score ROI Effective RLLR + 1.65 ROI 750 and above 8.55 57 | P a g e

700 to 749 RLLR + 2.00 Retail Credit Department 650 to 699 RLLR + 2.15 600 to 649 RLLR + 2.40 8.90 Below 600 RLLR + 2.65 9.05 -1 or 0 and 01 to 05 RLLR + 2.15 9.30 9.55 8) Model Education Loan Scheme 9.05 Loan amount ROI Effective ROI Up to Rs 7.50 Lacs RLLR + 2.00 Above Rs 7.50 Lacs RLLR + 1.65 8.90 8.55 9) Maha Scholar Education Loan Scheme Effective ROI Category ROI List A RLLR + 0.15 7.05 List B (Up to 7.5 Lacs) RLLR + 0.90 7.80 List B (above 7.5 Lacs) RLLR + 0.65 7.55 List C (Up to 7.5 Lacs) RLLR + 1.15 8.05 List C(above 7.5 Lacs) RLLR + 0.90 7.80 10) Skill Loan Scheme ROI Effective ROI RLLR + 1.50 8.40 11) Lease Rental Discounting –for Landlords ROI Effective ROI RLLR + 1.15 8.05 12) Maha Bank Gold Loan scheme –Retail ROI Effective ROI RLLR + 0.20 7.10 58 | P a g e

Retail Credit Department 13) Maha Bank Adhaar Loan scheme Particulars ROI Effective ROI For BOM staff pensioners RLLR + 2.15 9.05 For others RLLR + 3.15 10.05 14) Maha Bank Salary Gain Scheme ROI Effective ROI RLLR + 3.15 10.05 15) Maha Bank Consumer Loan Scheme ROI Effective ROI RLLR + 3.90 10.80 16) Loan against paper security ROI Effective ROI RLLR + 2.15 9.05 17) Reverse Mortgage Loan Scheme ROI Effective ROI RLLR + 1.15 8.05 Note: All concessions put together shall be subject to floor ceiling of RLLR. In other words, if the applicable rate of interest after all concession works out to below RLLR, applicable rate of interest shall be RLLR. CIBIL report is real time thereafter “Enquiries” section of the report comes handy for ascertaining the number of lenders with whom the borrower talking about different credit facilities. Extra precaution may be exercised in such cases where more than two enquiries of the same product and same amount are observed within a space of last one month. In such cases one more report may be pulled prior to disbursement and status of those enquiries may be ascertained from borrower. 59 | P a g e

Retail Credit Department Guidelines on CIBIL TransUnion Score (s) 1. CIBIL TransUnion score should be taken for calculation of ROI. 2. The CIBIL score of the applicant, whose income consideration is major/more for calculation of loan quantum & repayment capacity has to be taken for ROI. 3. Score predicts the likelihood of 91+ days delinquency on one or more loans next twelve months. It is a number between 300 and 900, the higher the number value of the score, lower is the risk profile of the individual. Scores higher the number indicate low risk and score less than 600 indicates high risk. 4. Individuals who have less than six months of credit history will be scored 1-5. Risk index is returned ranging from high risk to low risk. 1 represent high risk and 5 denotes low risk. 5. Proposal with below 600 CIBIL scores should be sanctioned through next higher authority. 6. Credit decisions in case of applicants with score less than 600 and score 1 and 2 (for those who have credit history of less than 6 months) should be taken with due caution and recording reasons for high risk score. 7. One overdue monthly payment in 24 months would be allowed provided default period day did not exceed 30 days in the last 6 months. 8. A single credit card default (settled or otherwise) upto Rs. 10000/- or other acceptable genuine reason, sanctioning of such housing loan / Top up loan / loan against property, (Self occupied) /vehicle loan etc proposal shall be under discretionary power of zonal manager. Rate of interest as per CIBIL score linked guidelines will be applicable. 9. Deviation will be approved by the zonal manager based on satisfactory reasons furnished by borrowers for such default and after ensuring that there is no history of multiple instances of default. 10. The name of the borrower should not be appearing in the wilful defaulters of RBI / Central fraud registry 60 | P a g e

Retail Credit Department Delegation of Lending Powers in Retail Loans (Updated 24.02.2021) (Rs in lakh) ZLCC of ZLCC of Branch Branches Headed by ZM/ ZM/ Headed Scale Retail Loan Schemes CAC-III ZLCC DZLCC DZLCC DZM / by headed OF ZM of DZM/ of DZM/ CPC SCALE by GM (GM) headed IV(CM) at HO CPC/ CPC/ by CM Branch Branch headed headed III II I by DGM by AGM Housing Loan 3500.00 2500.00 1000.00 600.00 300.00 100.00 40.00 20.00 5.00 5.00 5.00 5.00 4.00 3.00 3.00 1.25 1.25 1.00 Vehicle (Two Wheeler) 5.00 100.00 100.00 100.00 75.00 50.00 50.00 15.00 10.00 2.00 Vehicle (Four Wheeler) 20.00 20.00 20.00 20.00 15.00 10.00 7.50 5.00 5.00 Education Loans 100.00 100.00 100.00 60.00 30.00 30.00 20.00 15.00 Education Loan with 100% collateral 35.00 35.00 35.00 35.00 35.00 35.00 Education Loan with 100 % collateral under 35.00 35.00 35.00 35.00 35.00 35.00 1.50 1.50 1.00 Maha Scholar scheme 1.50 1.50 1.50 1.50 1.50 1.50 7.00 5.00 3.00 Education Loan without 6.00 4.50 3.00 collateral under Maha 20.00 20.00 20.00 20.00 20.00 20.00 4.00 3.00 2.00 Scholar scheme 6.00 6.00 6.00 6.00 6.00 6.00 20.00 15.00 10.00 4.00 4.00 4.00 4.00 4.00 4.00 Consumer Loan 1.50 1.50 1000.00 500.00 100.00 40.00 25.00 25.00 Personal Loans 6.00 6.00 6.00 5.00 4.00 4.00 2.00 Adhar Loan for Staff 1000.00 500.00 400.00 300.00 100.00 100.00 25.00 15.00 5.00 Adhar Loan for Others 500.00 500.00 500.00 500.00 300.00 25.00 15.00 5.00 Gold Loans Retail Overdraft Under Salary Gain Scheme Loan against mortgage of self- occupied Property Lease Rental Discounting for Landlords 61 | P a g e

Retail Credit Department Retail Product & Activity Codes 1) Housing Loan Acc Int Cat Product Name Activity Code Detail Type 3459 HSG MAHASUP PRI-U&METRO As per Table 1 6812 3460 HSG MAHASUP NON-PR U&MET As per Table 1 6812 3461 As per Table 1 6812 3462 HSG MAHASUP PRIO-SEMI U As per Table 1 6812 3463 HSG MAHASUP NONPR-SEMI-U As per Table 1 6812 3464 HSG MAHASUP PRIO- RURAL As per Table 1 6812 3465 HSG MAHASUP NONPRIO-RU As per Table 1 6812 3469 As per Table 1 6812 3453 HSG LN-FARMERS-RLLR As per Table 1 6812 3454 HOME LOAN UNDER CRE As per Table 1 6812 3455 PLOT&HSG MAHASUP PRI-U&M As per Table 1 6812 3456 PLOT&HSG MAHASUP NP-U&M As per Table 1 6812 3457 PLOT&HSG MAHASUP PRI-SU As per Table 1 6812 3458 PLOT&HSG MAHASUP NP-SU As per Table 1 6812 3390 PLOT&HSG MAHASUP PRI-RU As per Table 1 6812 3391 PLOT&HSG MAHASUP NP-RU As per Table 1 6812 3392 HSG-MAHASUP-REP-SU&RU-PRI As per Table 1 6812 3412 HSG-MAHASUP-REP-SU&RU-NP As per Table 1 6812 HSG-MAHASUP-REP-U&MET-PRI HSG-MAHASUP-REP-U&MET-NP SR ACTIVITY Table -1 NO. CODE ACTIVITY 1 61001 FOR PURCHASE OF PLOT- HSG DIRCET 2 61002 FOR CONSTRUCTION OF HOUSE- HSG DIRCET FOR PURCHASE OF HOUSE/ FLAT/ APARTMENT ETC- HSG 3 61003 DIRCET 4 61004 FOR HOUSING UNDER INDIRA AWAAS YOJANA (DRI) - HSG 5 61005 6 61006 DIRCET 7 61007 FOR RENOVATION/EXTENSION OF HOUSE - HSG DIRCET FOR PURCHASE OF OLD DWELLING UNITS - HSG DIRCET 8 61008 FOR REPAIRING OF OLD DWELLING UNITS - HSG DIRCET 9 61009 10 61099 FOR MAINTENCE & REPAIRING OF OTHER ITEMS- HSG DIRCET FOR HOUSING LOAN TO FARMERS -- HSG DIRCET ANY OTHER HOUSING LOAN 2) Top Up Loan Acc Int Cat Product Name Activity Code Type 3450 New Maha TOPUP NP HSGREP>2 Detail 6812 61005 62 | P a g e

Retail Credit Department 6812 3449 New MAHATOPUP PRI HSGREP2 61005 6812 3451 NEW MAHATOPUP OTH NON PRI As per Table -2 Table -2 -CONSUMPTION LOANS SR ACTIVITY ACTIVITY NO. CODE FOR GENERAL CONSUMPTION 1 64001 FOR MEDICAL EXPENSES 2 64002 FOR EDUCATIONAL NEEDS 3 64003 FOR MARRIAGE CEREMONIES 4 64004 FOR FUNERALS, BIRTHS ETC. 5 64005 FOR CERTAIN RELIGIOUS CEREMONIES 6 64006 3) Vehicle Loan Acc Type Int Cat Product Name Activity Code 6812 3452 MAHABK VEH LN-2WHEEL CNG 40145 6812 3419 MAHABK VEH LN-4W-SECOND 40146 6812 3418 40145 6812 3475 MAHABK VEH LN - 2 WHEEL 40146 MAHA SUPER CAR LN 2021 4) Education Loan Acc Type Int Cat Product Name Activity Type 6812 3216 EDU LN-ABRD-NON PRI-RLLR As per Table -3 6812 As per Table -3 6812 3217 EDU LN-ABRD-PRIORITY-RLLR 6812 6812 3218 EDU LN-INDIA-NON PRIORITY As per Table -3 6812 6812 3219 EDU LOAN-IND-PRIORTY-RLLR As per Table -3 6812 6812 3221 EDU-Skill Loan Under MELS As per Table -3 6812 3225 EDU LN-A-MH-SCHOLAR As per Table -3 3227 EDU LN-B-MAHA-SCHOLAR Without Security As per Table -3 3228 EDU LN-B-MAHA-SCHOLAR With Security As per Table -3 3230 EDU-LN- C -MAHA-SCHOLAR Without Security As per Table -3 3235 EDU-LN- C -MAHA-SCHOLAR With Security As per Table -3 63 | P a g e

Retail Credit Department ACTIVITY CODE Table 3 60001 ACTIVITY 60002 60003 PURPOSE -STUDY OF MEDICINE 60004 PURPOSE -STUDY OF-ENGINEERING 60005 PURPOSE -STUDY OF-VETERINARY SCINECE 60006 PURPOSE -STUDY OF-AGRICULTURE 60007 PURPOSE -STUDY OF-ARCHITECTURE 60008 PURPOSE -STUDY OF-FASHION TECHNOLOGY 60009 PURPOSE -STUDY OF-HOTEL MANAGEMENT PURPOSE -STUDY OF-HOSPITALITY MANAGEMENT ACTIVITY CODE PURPOSE -STUDY OF-CATERING TECHNOLOGY 60010 60011 ACTIVITY 60012 PURPOSE -STUDY OF-THEATRE/FILM/TV ACTING 60013 60014 PURPOSE -STUDY OF-SOCIAL SCIENCES 60015 PURPOSE -STUDY OF-FINE ARTS 60016 60017 PURPOSE -STUDY OF-TRAVEL & TOURISM 60018 PURPOSE -STUDY OF-BUSINESS MANAGEMENT PURPOSE -STUDY OF-PERSONNEL MANAGEMENT 60019 PURPOSE -STUDY OF-MATERIAL MANAGEMENT 60020 PURPOSE -STUDY OF-TEXTILE TECHNOLOGY 60021 PURPOSE -STUDY OF-LEATHER TECHNOLOGY 60022 60023 PURPOSE -STUDY OF-FOOTWEAR 60024 DESIGNING/TECHNOLOGY PURPOSE -PILOT TRAINING 60025 PURPOSE -STUDY OF-CERAMIC TECHNOLOGY 60026 PURPOSE -STUDY OF-MICRO BIOLOGY PURPOSE -STUDY OF-BIO CHEMISTRY 60027 PURPOSE -STUDY OF-SUGAR TECHNOLOGY 60099 PURPOSE -UNDERTAKING-COMPUTER EDUCATION - GOVT. ORGANISATION PURPOSE -UNDERTAKING COMPUTER EDUCATION – PRIVATE INSTITUTES PURPOSE --LOANS TO NBFCS FOR ON-LENDING TO INDIVIDUALS FOR EDUCATIONAL PURPOSES ANY OTHER EDUCATIONAL LOAN 64 | P a g e

Retail Credit Department Other Retail Loan Scheme Acc Int Cat Product Name Activity Type TL-LN Agnst Property_MOR As per Table -4 6812 3233 MAHABANK ADHAR -RLLR As per Table -4 6812 3232 MAHABANK ADHAR SCHM-STF As per Table -4 6812 3414 TLNSC/KVP/LIC/RBIBOND-Ind As per Table -4 6812 3236 MAHABANK LEASE RENTAL As per Table -4 6812 3280 MAHA REVERSE MORT As per Table -4 6812 3367 MAHABK CONS LOAN-PUB As per Table -4 MAHABK PERSONAL LN 6812 3380 90231-'PERSONAL LOAN (MIS) 6812 3467 MAHABK PERSONAL LN- BPCL 90231-'PERSONAL LOAN (MIS) 6812 3470 TL-SAHYOG-Per Loan 90231-'PERSONAL LOAN (MIS) 6812 3472 90104-LOANS AGAINST NSC/ IVP/ KVP/ LIC/ GOVT. BONDS- 6662 7217 TL-NSC/KVP/LIC/BOND BUS 6812 3305 CC-AGST-NSC/KVP/RBI Bon MISCE 6812 3310 As per Table -4 2081 1401 EtcIND 2081 3401 As per Table -4 CC- OD Agnst Property -RETAIL 40151-ADVANCE AGAINST Salary Gain SALARY-RETAIL Salary Gain (Staff) 40151-ADVANCE AGAINST SALARY-RETAIL ACTIVITY CODE Table -4 64001 ACTIVITY 64002 64003 FOR GENERAL CONSUMPTION 64004 FOR MEDICAL EXPENSES 64005 FOR EDUCATIONAL NEEDS 64006 FOR MARRIAGE CEREMONIES FOR FUNERALS, BIRTHS ETC. FOR CERTAIN RELIGIOUS CEREMONIES 65 | P a g e

Retail Credit Department CPC-R FLOW CHART (All Retail Mortgage Based Loans or wherever Mortgage property offered as collateral) 1. CIBIL Verification Proposal Entry at Branch 1. CIBIL > 600 2. Credit Scoring Model 3. CERSAI Verification Eligibility 2. Credit Score > 40 4. Pre sanction Visit Report Verification 3. CIBIL < 600, ZM is only after all empowered for deviation. checks if NO complies YES Proposal to be return Proposal entry in CPTMS/LLMS Whether NO UnNmOapped Branches Mapped Branches including AGM & above Headed. 1. Legal Opinion YES NO Whether 2. Valuation Report within 3. Additional Due Diligence Submission of proposal to CPC-R delegated Power.* with Checklist Reject or Not Eligible Verification of Documents as per YES Return checklist.* 66 | P a g e (As per CPC R workflow) YES Sanction Loan

Retail Credit Department Operating Procedure to be followed: By CPC-R: Firstly, after receiving the proposal, CPC-R officials has to scrutinize the all papers / documents received from the Branch. (Preferably on the same day mail should be sent to branches in case of any deficiency or queries) In case any paper required, the same should If there is delay in receiving the be informed to Branches and to be obtained required paper more than the 3 days, the proposal should be immediately. returned to Branch for resubmission. After scrutinizing all the papers, the CPC-R should process and sanction the proposal In case if the proposal immediately. There should not be any delay in amount is more than processing. Rs.1.00 Cr, the Pre- sanction visit report Verification and Monitoring of TAT in should be carried out by CPTMS/LLMS is also to be done by CPC-R the CPC-R officials with Branch Officials. 67 | P a g e

Retail Credit Department Business Channel Partners Business Channel Partners - DSA Eligibility Criteria for empanelment of DSAs (a) Individuals • An approved agent for selling NSCs/Life Insurance Policies/ Mutual Funds/Govt. approved valuers/ Chartered Accountants/Tax Consultants. • Real Estate Brokers may also be considered depending upon the local standing and reputation. • Any individual (including a builder’s representative) who has prior experience of selling Home Loans, mortgage backed products, auto loans, credit/ debit cards, Demat accounts and any other similar financial products may also be empanelled as DSA. • Our Business Correspondents (BCs) / Other Bank’s Business Correspondents / Facilitators. • Should be local resident, at least matriculate and able to communicate effectively in local language and preferably in English also. • Family members of existing staff members are not eligible. b) Non Individuals: • Proprietary / Partnership firm / LLP/ Company registered in India. • Institutional Agency/Consultancy Group, Firms of Chartered Accountants, • Real Estate Brokers, DSAs of Builders, Management Consultants, etc. • In case of Companies it should be entitled to carry out such type of services as per Articles of Association Eligibility Criteria for DSA (Retired / VRS optee BOM- Staff) a. He/ she is a citizen of India b. He/ she is a Retired /VRS optee employee of Bank of Maharashtra c. Maximum age not more than 70 years d. Should be local resident, and able to communicate effectively in local language e.g. Marathi/ Punjabi/ Hindi etc. and English. e. Is having mobile phone number in his /her / its own name. f. Should be having 2 wheeler/ 4 Wheeler g. Shall operate from his/her / its own place/house/office and knowing that Bank will not provide any space / infrastructure for the purpose. h. Confidential report is to be obtained from H.O. HRM Dept., if there is any departmental enquiry conducted or punishment given for any misconduct during his service period. i. Preference should be given to ex-staff who have work experience in credit department especially Retail Loans. 68 | P a g e

Retail Credit Department 1. Fee Structure/ Commission: The fee structure to the DSA will be based on the volume of business and ticket size to make the activity cost effective as under - a) The Commission/Remuneration payable as under: ❖ Commission for DSAs: Ticket Size Remuneration Payable Up to Rs.50.00 Lakh 0.35 % Above Rs.50.00 Lakh 0.45 % ❖ The Commission payable is same for all Category of Branches. ❖ The above Remuneration is payable for business mobilized by a DSA up to Rs 50.00 Crore during the year. Afterwards, remuneration shall be payable based on business mobilized, as per below slab. Remuneration based on business mobilized during contract period. (Calculated on yearly basis) Business Mobilized Remuneration based on loan amount (Actual Sanctions) Sanctioned Above Rs.50 Crore & Up to Rs.100 Crore Above Rs.100 Crore & Up to Rs.250 Crore 0.50% Above Rs.250 Crore & Up to Rs.500 Crore 0.60% Above Rs.500 Crore & Up to Rs.1000 Crore 0.70% Above Rs.1000.00 Crore 0.75% 1.00% b) Commission for Top-up Loans. If the DSA is sourcing Top up Loan along with Home Loan as take-over he/she will be eligible for payout for both the loans. Not eligible in case of existing Home loan customer c) Commission structure for Loan against property & Car Loan* as below. Commission for DSAs: Ticket Size Remuneration Payable Remuneration Payable (Loan against property) (Car Loan) Up to Rs.50.00 Lakh 0.35 % 0.45% Above Rs.50.00 Lakh 0.45 % *only for proposals not routed through empaneled Car Dealers. ❖ DSAs are eligible for additional 0.10% of normal applicable pay-out in case of Takeover of Home Loans. 69 | P a g e

Retail Credit Department ❖ In any case, Maximum Pay-out / commission not to exceed Rs 03.00 Lakh per Loan ❖ Eligible Commission / remuneration will be payable on sanctioned amount on minimum 5% disbursement of Loan amount. Commission/Remuneration for sourcing of project approval proposal (on actual approval basis): Remuneration for sourcing of project approval proposal alongwith required documents: ✓ Minimum: Rs. 200/- per flat/unit of project ✓ Maximum: Rs. 5000/- per project Business Channel Partners - Car Dealers Eligible entities: Only reputed Authorised Car Dealers of well-established Car Manufacturers, having any constitution as follows (i) Registered Firms (Both partnership and proprietorship) (ii) Public / Private Limited companies. And their appointed staffs working as Loan Counsellor. 1) Fee Structure: The incentive to Car Dealers for sourcing of Car Loan proposal for our bank will be based upon the volume of business based on cumulative monthly business within the proposed overall limit of 2.50 % of the loan amount which is inclusive of the service charges payable to Car Loan counsellors to make the activity cost effective as under – Amount of Business generated per dealer in Service Charges payable during the current the previous month month to Dealer/ DSE Up to and including Rs. 50.00 Lakhs 1.75 % Above Rs. 50.00 Lakhs to Rs. 200 Lakhs 2.00 % Above Rs. 200.00 Lakhs 2.25 % Car Loan Counsellor (CLC) 0.25 % of the sanctioned loan amount payable on disbursal of the loan without any ceiling on the payout. The above fee structure is indicative and actual assessment to be made on case to case basis and considering the market condition and after proper negotiation with the applicant. 70 | P a g e

Retail Credit Department ➢ Within maximum service charges ceiling, Zone will have prerogative to decide distribution of service charge between car Dealer & Car Loan counsellors (CLC) Business Channel Partners - Education Loan Counselors (ELCs) Eligibility Criteria --- ❖ The reputed overseas study/Education counselling Centers/Agencies, registered as Companies/ LLPs/ Partnership / Proprietorship, with minimum 3 years’ experience may be empaneled as Education Loan Counsellor (ELC), who will source proposals and co- ordinate with the students and our Branches/CPCs for eventual sanctions. ❖ The ELCs are engaged initially for 3 years subject to annual review with a business target of minimum 50 sanctions and disbursements per year. Fees/Commission/Remuneration --- ❖ ELCs (Both appointed by the Zones and Head office) need to submit monthly invoices to the Zonal offices .Based on the monthly Sanctioned Loan. ❖ The remuneration payable to ELCs will be sanctioned / Paid by Zonal office on monthly basis. ❖ The pay-out percentage will be applicable for the specific loan accounts sanctioned/disbursed under the respective slabs. ❖ The Commission /pay out as under (counting in on Yearly basis) Slab Number of Application Payout in percentage sourced in a Year * Slab- 1 Up to 20 0.50% Slab- 2 Next 21-35 0.75% Slab- 3 Next 36-50 1.00% Slab -4 More than 50 1.25% *Year will be considered from the Date of agreement. ❖ The commission will be paid as a percentage of the amount of the sanction amount, subject to applicable TDS. ❖ However release of payment to ELCs should be made based on first disbursement of yearly / trimester /semester Fees directly to Institutions / colleges / Universities / Authorize agents only. ❖ The Education loan Counsellor is bound to reach minimum 50 education loan per year with each application being with average amount of Rs 20.00 Lakh. ❖ The ELCs will be entitled for commission based on the quantum of sanction of loans against the proposals sourced by them. 71 | P a g e

Retail Credit Department Builders’ Residential Project Approval: Approved Project Financing (APF) Tie-up arrangement with builders can be utilized as an effective tool for sourcing of Housing loan proposals in bulk. This will also reduce turnaround time for sanctioning of housing loans as one time due diligence is done at the time of approval, which reduces cost to customer on account of expenses on individual legal search and valuation reports. I. APPROVAL UNDER NORMAL ROUTE A. ELIGIBLE BUILDERS ➢ Builders, who have been in the line of activity for a minimum period of 5 years. or Builders affiliated to the industry body i.e. State Chamber of Housing Industry/CREDAI with excellent track record. or Builders enjoying the ISO Certification or SPV/SPC created for the purpose of development of Residential Project with excellent track record of the Key Promoters + rating CRISIL/ICRA. ➢ The constitution of the Builder could be Partnership Firm/ Private/Public Ltd. Company LLP or Registered Employee Welfare Organizations, Co-operative Group Housing Societies. The key promoters should be reputed and experienced in the line of activity. ➢ There should not be any legal case of significant nature like (i) default to other Banks (can be ascertained by perusal of RBI's Defaulters List/access to CIBIL/CRILC data, etc.) (ii). Land misappropriation and (iii) Tax evasion, etc. against the Builder/Developers. ➢ In case of Co-operative Group housing societies, Authorities, previous experience or past track record is not needed. ➢ Satisfactory Opinion Report should be obtained in respect of the Builders/Developers from their Bankers who enjoy credit facilities with other banks. 72 | P a g e

Retail Credit Department B. ELIGIBILITY CRITERION FOR PROJECT: The Project under consideration should also fulfill the following criteria for approval. ➢ Project has to be registered under RERA and builders have to be RERA compliant. ➢ Project completion period should not normally exceed 36 months. Project completion schedule be looked into, based on promoters' past track record. ➢ Track record of the Builder in conveyance of a valid Title in favour of the buyers should be ascertained on the basis of the latest two completed Projects. Minimum stake of 15% of promoters excluding land cost in the cost of Project, duly certified by the Chartered Accountants should be obtained. Total cost of project and means of finance of project be ascertained and full tie up/ financial closure is to be ensured. Progress of work to be verified by site inspection / photographs evidencing present stage of construction.(advances made by the prospective purchasers can be taken as a part of the project cost subject to availability of proper documentary evidence in this regard.) ➢ Physical progress of the project be examined with site visit vis-à-vis original plans. II. AUTOMATIC APPROVAL UNDER CRE PROJECT: a. Wherever ZO/HO extends credit facilities for construction/development of a Project consisting of residential real estate, the Project will stand 'Automatically Approved for Home Loans. Since due diligence done by the CPCs/ZOs at the time of project approval, Hence Branches need not repeat the processes like Builder KYC, Title Verification & Search Report, etc. which form part of due diligence done by CPCs/ZOs. b. i) Projects promoted by reputed builders who enjoy CRISIL rating of DA1/DA2 and/or ICRA rating of DR 1,DR2+/DR/DR2-, which indicate developer‟s ability and excellent past track record in execution of real estate projects as per specified quality levels and conveyance of title deeds to allottees within stipulated time schedule and strong project execution capacity of the developer/builder. OR ii) Projects with CRISIL rating of PA1/PA2 and or ICRA rating of RT1/ RT2+/ RT2/ RT2- , which indicate highest ability of the developer to specify and build to agreed quality levels and transfer clear title within the stipulated time schedule and where the project risk factors are very low. c. There are many projects started by the selective Welfare agencies working for the welfare of specific groups such as Central Government employees, Railway employees, Defense personnel namely CGEWHO, IRWO, AWHO and AFNHB etc respectively. Their projects will stand automatically approved with an exclusive tripartite agreement wherein indemnity clause incorporated to safeguard the interest of the bank. The same may be vetted and 73 | P a g e

Retail Credit Department approved by the legal department. d. Projects developed through Government approved Development Authority/Body based at various places whose primary job is to provide dwelling units such as MHADA, DDA, LDA etc. will also considered as approved. Where ever conveyance deed is not executed, the NOC to mortgage has to be invariably obtained and ensuring our lien marked on their records (specially in case of lease) e. Some of the Public Sector Organization are also allotted lands through government or state agencies to develop dwelling units in urban areas such as NBCC, the same projects should also considered as an approved projects for funding the individual borrowers as per prevailing scheme. Norms and guidelines to be followed as per applicability mentioned above. ➢ Search Report from One Empanelled Advocates be obtained certifying a clear, absolute, marketable Title to the property in favour of the Builders/Owners of the property, including validity of the Joint Development Agreement, if any, executed in this regard. ➢ Valuation report (Cost per Sq. Ft.) from One empanelled valuers be obtained and should be used as benchmark for housing loan. Valuation is applicable only in case of Private Builders, No need of valuation report for Project of Government agencies/ Welfare agencies (mentioned in point no 3,4& 5) All the builders/projects which conform to the above norms stand automatically approved subject to annual review on the basis of the current ratings awarded to the Builders/Projects. III. APPROVAL OF BUILDERS UNDER EXCLUSIVE NORMAL ROUTE (Pre Launch) Reputed builders who: ✓ have been in the line of activity for a minimum period of 10 years OR ✓ are affiliated to the industry body-- State Chamber of Housing Industry OR ✓ enjoy ISO certification and who fulfill the above eligibility norms, will be approved by the Zonal Manager Committee of the Respective Zone : i) Execute a simple letter of undertaking agreeing to (a) Deliver the title deeds in favour of the purchaser of the flat directly to the Bank (b) Insist on No-objection Certificate (NOC) from the Bank before cancellation of Sale Agreement and refund of payment(s) received thereunder and (c) To convey Bank’s security interest to the Society, if any, proposed to be formed after completion of construction for noting Bank’s charge in the Society’s records. ii) *Search Report from empanelled lawyer certifying builder’s/third party’s (who owns the property) clear, absolute, marketable title to the property where the project is proposed to be 74 | P a g e

Retail Credit Department constructed, including validity of the joint development agreement, if any, executed in this regard. iii) *Possession of all mandatory legal clearances under various extant builder laws and other legal enactments and copy obtained for our record. iv) *Valuation report (Cost per Sq. Ft.) from One empanelled valuers be obtained and should be used as benchmark for housing loan. IV. APPROVAL OF PROJECTS ALREADY APPROVED BY OTHER BANKS If any Residential Building Project approved by any banks such as (SBI, HDFC, BOB & PNB etc.) specially PSBs then in that case the projects approval to be done by respective Zonal Heads under ZLCC after keeping following documents on records. a. Copy of the sanction letter of the project from the banks. b. Copy of RERA registration Certificate. c. Search Report from empanelled lawyer certifying builder’s/third party’s (who owns the property) clear, absolute, marketable title to the property where the project is proposed to be constructed, including validity of the joint development agreement, if any, executed in this regard. d. Valuation report (Cost per Sq. Ft.) from One empanelled valuers be obtained and should be used as benchmark for housing loan (at the time of funding the cases). e. Further if any housing loan sanctioned in any of the builder’s or Co-operative housing society’s residential project then entire project to be considered as approved. Only it is to be vetted by Zonal office under ZLCC. Based on the fact that search report is already obtained while sanctioning the housing loan and sanction is conveyed based upon the merit and compliance of all terms and condition. V) AUTOMATIC APPROVAL FOR RERA APPROVED PROJECT RERA approved Projects consisting of residential Real Estate, the Projects will stand “Automatically Approved for Home Loans, subject to the following conditions; 1. Actual copy of RERA certificate /Commencement certificate, application form and Complete Project details to be downloaded from the RERA website by the Branch Independently and kept on record. 2. The details to be matched with the actual details in terms of Name of the Project / Building, No. of building /tower/floors approved, approved carpet area, open space, parking and 75 | P a g e

Retail Credit Department other amenities, location of the project etc. All the details of the actual project information brochure should exactly match with the details approved by RERA. 3. Builder/developers past track if available to be check & verify that how many projects are timely completed & delivered or delayed / failed & present status of projects. 4. Title Search Report in Bank’s prescribed format for thirty years period along with the certified copy/ies of the Title document/s from One Empaneled Advocate to be obtained certifying a clear, absolute, marketable Title to the property in favour of the Builders/Owners of the property, including validity of the Joint Development Agreement, if any, executed in this regard. 5. Valuation report (Cost per Sq. Ft.) from one empaneled valuer to be obtained and should be used as benchmark for housing loan. (To be taken while sanctioning of loan from the concern project.) 76 | P a g e

Retail Credit Department SOP- HOUSING LOAN Standard Operating Procedures (SOP) refers to the set of Step-by-step instructions to be followed while carrying the routine work. 1. Login stage- ✓ At the very first stage branch should take utmost care in due diligence and obtaining KYC documents a. Ensure KYC norms are fully complied with. Get identification of the borrower with supportive documents. b. Verify Certified/Xerox copies of the supporting documents from the originals. c. Ascertain credentials of the builder if applicant approaches for a loan through a builder. d. Hold detailed discussion with the applicant to get confirmation about the information submitted. e. Be cautious while considering group finance. f. Make discrete enquiry about the applicant with his/her employer in confidence. Make discrete market enquiries in case applicant is in some business. APPLICATION ✓ Antecedents of the applicants should be ascertained before sanction of loans. ✓ Obtain the application in prescribed format only. ✓ Obtain personal information form duly filled in with supporting documents. ✓ Obtain documents regarding income proof, salary certificate, employment certificate, Form No.16, Income Tax return in original for verification of Xerox copies. ✓ Verify the genuineness of the employer, salary certificate immediately. ✓ Scrutinise all the supporting documents thoroughly. Get any discrepancy / doubt clarified immediately. ✓ Ascertain the genuineness of the need of the borrower, his eligibility & worth from the documents. ✓ The ITR can be verified from income tax online by entering the acknowledgement number and the status of the same can be obtained. ✓ Confirm that last six digits of acknowledgement number is date of filing return, as mentioned on the acknowledgement. Check bar code carefully, the first 10 characters is the PAN, also check bar code also contain 15 digits acknowledgement number. Cross verify the contents of ITR-V with tax challans and TDS certificate, Form 26 as and other financial statements ✓ Verification of PAN To know your PAN details, follow these steps: On the e-Filing website, click on “Know Your PAN”. *If NSDL site asks for mobile number while searching the PAN provide your contact number, it only forwards OTP on that number for search. Know Your PAN Enter your Date of Birth Enter your surname first, Enter the Captcha & or Date of incorporation then enter your middle Submit in DD/MM/YYYY format name and first name 77 | P a g e

Retail Credit Department 2. Credit History- a. CIBIL REPORTS ✓ CIBIL report is very important to know the credit history of the customer, while checking the CIBIL report, branch should check for- ✓ No over dues, SMA/SUB in the past. ✓ No written off/ settlement A/Cs ✓ DPD if any (and reason for such DPD). CIBIL report is real time thereafter “Enquiries” section of the report comes handy for ascertaining the number of lenders with whom the borrower talking about different credit facilities. Extra precaution may be exercised in such cases where more than two enquiries of the same product and same amount are observed within a space of last one month. In such cases one more report may be pulled prior to disbursement and status of those enquiries may be ascertained from borrower. b. CONFIDENTIAL REPORT: CR report should be obtained wherever required. c. CERSAI (FOR PROPERTY HISTORY)- ✓ CERSAI report should also be checked to ensure that the proposed property is free from any encumbrance. After sanction, Bank’s charge should be noted with CERSAI on proposed property/vehicle for the loan sanctioned by our bank. www.cersai.org.in Login with Branch user id & password d. CFR (CREDIT FRAUD REGISTRY) ( www.dbie.rbi.org.in ) User id & Password can be obtained from IRM department. e. RBI DEFAULTER'S LIST. (ULC -- BOMNET --- CREDIT) CHECKS:- ✓ Ascertain the details of total liabilities with us. ✓ Ascertain that the applicant / guarantor is not a defaulter of our Bank or any other bank / institution. ✓ Ascertain that the names of the applicant/s, guarantor/s are not appearing in the defaulters’ list published by RBI. ✓ In case of takeover of account, ensure the compliance of take over norms and other conditions for takeover of account as explained in the CO Circular / Lending Policy. 3. Loan Eligibility calculation- ✓ The Loan quantum should be calculated properly to avoid excess financing beyond the eligibility of the customer. Following points should be given due care - ✓ Ascertain the genuineness of the need of the borrower, his eligibility & net worth from the documents. ✓ Gross Salary and Net Salary/ Income as declared by the borrower as per the returns. 78 | P a g e

Retail Credit Department ✓ Deduction norms as per the policy. ✓ Market value of the Property and the Margin as stipulated in the policy. ✓ For Vehicle loan On-road price and the Margin as stipulated in the policy. ✓ Existing Loan as per the CIBIL, As per Balance sheet, as per the EMI paid from the bank statement, as mentioned by the borrower. 4. Pre - Sanction ✓ Consent letter / Undertaking from Applicant. Consent letter from applicant to be taken for making discreet enquires about applicants as a part of due diligence process undertaken by bank on which applicant doesn’t have any objection. Property verification in the case of Home loan and LAP- ✓ Ensure that the name of the builder is not included in the negative list circulated by the respective regional office / Bank / Other Banks. ✓ Verify the ownership / title documents of the property and its chain of transfer to applicant. ✓ Verification of seller /dealers / Promoters of the property. ✓ Obtain legal opinion / title clearance certificate from advocate on panel, before registration of agreement to ensure that there is no other charge on the property proposed to be mortgaged. ✓ Obtain the letter from builder as to how many NOCs are issued by him to enable the applicant to approach different banks / financial institutions for availing housing loan. ✓ Obtain the valuation from approved valuers on bank’s panel. ✓ Ensure that the value of the property proposed to be purchased as stated in application is not at large variance (inflated) from the prevailing market value. ✓ Visit report should be kept in record. In case of stage wise disbursements, verify the stage wise end-use / construction development. ✓ Land Mark to be mentioned near the property. Make enquiries about the details of the vendor with the neighbours, if possible. ✓ Route of the property has to be sketched/ described ✓ 2-3 snaps of property should be taken and kept in record with the visit report. ✓ CERSAI report should also be checked to ensure that the proposed property is free from any encumbrance. After sanction, Bank’s charge should be noted with CERSAI on proposed property/ vehicle for the loan sanctioned by our bank. ✓ Property to be visited during pre-sanction and on each post disbursement. i.e. during pre- disbursement as well post disbursement. 5. Customer visit and Business premises verification- ✓ Branch official should meet the borrower & co-borrower personally. ✓ Visit the Business premises of the borrower and conduct inspection about business and establish- • Business-model. • Clientele base • Turnover • Banking relationship ✓ Ownership of the business premises etc. so as to understand the business. 79 | P a g e

Retail Credit Department ✓ The branch official should also focus and gather information about the family background, Education, Asset/property details of the borrowers. 6. Proper analysis of reports- Valuation report: ✓ Obtain the valuation from approved valuers on bank’s panel and Market/ Realizable /Distress value of the property, CC, OC, area of the property should be checked. ✓ Ensure that the value of the property proposed to be purchased as stated in application is not at large variance (inflated) from the prevailing market value . Legal report:- ✓ Legal opinion / title clearance certificate from advocate on panel should be obtained, before registration of agreement to ensure that there is no other charge on the property proposed to be mortgaged ✓ Legal report should be carefully seen to know if the title of the property is clear and marketable and is free from encumbrances. Further documents as required by the lawyer should be collected as per the legal report. Such as Indemnity / affidavit etc. ✓ Ensure that the name of the builder is not included in the negative list circulated by the respective zonal office / Bank / Other Banks. ✓ Valuer and lawyer to conduct physical verification of the property before issuing the report. For all cases- RCU/FCU report (Due diligence/ Risk/ Fraud control unit)- ✓ Due Diligence report should be checked and proceed only if the Positive FCU report is obtained. ✓ In case of Negative report or referred to bank report the case should be referred immediate higher authority. ✓ Further in case of salaried borrower Email confirmation from the HR of borrower should be obtained. Email confirmation should confirm the Date of Joining, Designation, place of posting, Salary etc. 7. Builder/Seller/Dealer due diligence- ✓ The bank should conduct proper seller/builder/dealer due diligence. ✓ Obtain self-attested KYC and Bank statement of the dealer/builder/seller (as the case may be). ✓ Match the signature from previous sale deed as a buyer & existing agreement as seller. 8. General guidelines for Mortgage 80 | P a g e

Retail Credit Department ✓ In case of equitable Mortgage the original title deeds must be deposited with the Bank and charge should be noted with either the Society / Builder and in the revenue records. ✓ In case of registered Mortgage the Registration Receipt, the original mortgage deed duly registered with the Sub Registrar and Extract of Index II (Extract of Entry in the Register of the Sub Registrar) must also be taken on record. The charge of the Bank should be noted on the Revenue Records. ✓ In case the property belongs to a company charge, by way of mortgage should also be registered with the Registrar of Companies within 30 days of the execution of the mortgage 9. Documentation ✓ Obtain all documents consistent with the terms of sanction and as mentioned in the C.O. circular. ✓ Documents are to be properly stamped before execution. ✓ Documents are to be executed by the applicant / guarantors in presence of the branch official. Any alterations should be got authenticated by all the executants. ✓ In case of borrowers enjoying credit facility of Rs.50.00 lakhs and above, documents are to be got vetted by the Law Officer / Advocate on panel. ✓ Preserve the documents under safe custody. ✓ Original property papers should be obtained. ✓ All the property related documents obtained should be vetted by the lawyer to make sure that the property papers are original and genuine. 10. Disbursement- Loan amount should be disbursed to the Developer, Promotor, and Seller, or the Builder (as the case may be) for the purchase transaction. ✓ Ensure that all the terms and conditions of sanction/ complete documentation including mortgage formalities are complied with before disbursement of loan. Obtain prior permission from the competent authority, if disbursement is to be made pending compliance of certain terms of sanction. ✓ Ensure that the borrower has submitted all the original registered Title Deeds / documents. ✓ Ensure that the borrower has deposited his margin as stipulated in sanction. ✓ In case of disbursal in instalments it should be ensured that at any point of disbursal at least proportionate margin money has been brought in / maintained by the borrower. ✓ Disburse the loan in stages based on stages of construction / development certified by appropriate authority. ✓ As far as possible, disbursements should be made directly to seller / builder by pay order / demand draft and it should be delivered to the builder / seller directly. After obtaining the letter of consent / request in case of under construction Flat / home. ✓ Obtain stamped receipts and keep on record for all payments made to the builder / seller /vendor. ✓ Obtain architect certificate at various stages of construction of building certifying that the construction of the building/built up property is strictly as per sanctioned plan and/or building bye-laws. ✓ Send certificate of compliance of conditions to appropriate authority 81 | P a g e

Retail Credit Department 10 Post Disbursement ✓ In case of stage wise disbursements, verify the stage wise end-use / construction development. ✓ Visit the place of borrower and confirm having taken possession of the property by him. ✓ Prepare and keep all the visit reports on record. ✓ Obtain adequate insurance cover for property purchased with reinstatement clause. ✓ Keep the insurance policy in force along with the documents. ✓ Obtain NACH/ECS mandate where salary / business account is not with our bank. 82 | P a g e

Retail Credit Department SOP For Vehicle Loan Standard Operating Procedures (SOP) refers to the set of Step-by-step instructions to be followed while carrying the routine work 1. Login stage- At the very first stage branch should take utmost care in due diligence and obtaining KYC documents ✓ Ensure KYC norms are fully complied with. Get identification of the borrower with supportive documents. ✓ CIBIL report/RBI defaulter list should be obtained and verified. ✓ For Corporate /company /Firms accounts commercial CIBIL should be checked. ✓ Verify Certified/Xerox copies of the supporting documents from the originals. ✓ Hold detailed discussion with the applicant to get confirmation about the information submitted. ✓ Be cautious while considering group finance. ✓ Make discrete enquiry about the applicant with his/her employer in confidence. ✓ Make discrete market enquiries in case applicant is in some business. 2. Loan Application and supporting documents ✓ Antecedents of the applicants should be ascertained before sanction of loans. ✓ Obtain the application in prescribed format only. ✓ Obtain documents regarding income proof, salary certificate, employment certificate, Form No.16, Income Tax return in original for verification of Xerox copies. ✓ Verify the genuineness of the employer, salary certificate immediately. ✓ Scrutinise all the supporting documents thoroughly. Get any discrepancy / doubt clarified immediately. ✓ Ascertain the genuineness of the need of the borrower, his eligibility & worth from the documents. ✓ In case the applicant is existing borrower/ guarantor, ascertain the details of total liabilities with us. ✓ Ascertain that the applicant / guarantor is not a defaulter of our Bank or any other bank / institution. ✓ Ascertain that the names of the applicant/s, guarantor/s are not appearing in the defaulters’ list published by RBI. 3. Security Details ✓ The authenticity of authorized dealer of the company or supplier of vehicles should be ascertained before sanction. Sub dealers are not to be encouraged. ✓ It should be ensured that the price of the vehicle be cross checked from the website of the concerned company. 4. Pre Sanction ✓ Consent letter /Undertaking from Applicant. Consent letter from applicant to be taken for making discreet enquires about applicants as a part of due diligence process undertaken by bank on which applicant doesn’t have any objection. 83 | P a g e

Retail Credit Department ✓ Pre-sanction visit should invariably be made to the present place of residence of the applicant. ✓ Mention the facts in the visit report and keep the visit report on record. 5. Documentation ✓ Obtain all documents consistent with the terms of sanction and as mentioned in the H.O. ✓ Documents are to be executed by the applicant / guarantors in presence of the branch official. Any alterations should be got authenticated by all the executants. ✓ Branch to obtain relevant RTO forms and the Vehicle hypothecation to be registered with RTO. ✓ Signed Blank TTO FORMS NO 28,29 & 30 6. Disbursement ✓ Ensure that all the terms and conditions of sanction/ complete documentation including hypothecation formalities are complied with on disbursement of loan. Obtain prior permission from the competent authority, if disbursement is to be made pending compliance of certain terms of sanction. ✓ Ensure that the borrower has submitted all the original receipts / documents and vehicle details. ✓ Ensure that the borrower has deposited his margin as stipulated in sanction. ✓ As far as possible, Disbursement should be made through RTGS/NEFT, only in favour of authorized dealers on ascertaining the Account details of the Dealer personally. ✓ Proper acknowledgement or money receipt for the same should be obtained and kept on record. ✓ An Instruction letter must be issued to bind the dealers at the time of delivery of payments for providing the vehicle and documents viz. RTO and insurance paper etc. ✓ Branches should ensure receipt of invoice and insurance with bank clause at the time of delivery of money to the dealer. Ensure Banks Charge on sale letter to RTO. The dealer, on delivery of money, is bound to provide invoice and insurance with bank clause. ✓ Send certificate of compliance of conditions to appropriate authority. 7. Post Sanction ✓ Visit the place of borrower and confirm having taken possession of the property by him. ✓ Post sanction inspection should be made and the details of the vehicle embossed in vehicle viz. engine number, chassis number etc. should be inspected personally & verified from Hypothecation letter from RTO and a report be kept on record. ✓ Prepare and keep all the visit reports on record. Vehicle inspection ✓ Vehicle should be physically inspected by the Branch official. ✓ While inspecting the vehicle branch official should note Engine and Chassis number and the same should match with the documents. 84 | P a g e

Retail Credit Department ✓ Check the details of REG NO in RTO mobile APP & SMS based application. For e.g. In Maharashtra send SMS VAHAN MHXX XXXX to 7738299899 to get details of owner & hypothecation of financer Bank 85 | P a g e

Retail Credit Department SOP- Education Loan through Vidyalakhsmi Portal 1. The Education loan application form duly filled in by the student/parents through the common Education loan application website www.vidyalakshmi.co.in maintained by NSDL 2. The website is for the use of students/parents seeking Education loan as well as the banks/ FI offering education loans. Process Flow for student ✓ Student can register himself/ herself by creating his/ her user ID on the portal. ✓ Students have access on information about Education Loan Scheme of various Banks on common platform. ✓ Student can apply multiple Banks for education loans through common Education Loan application Form as per his/her choice. ✓ Student can upload documents required for education loan. ✓ Students can view the status of loan application and have facility to submit grievances/queries relating to education loan to concern Bank through portal. ✓ Student can apply and choose maximum 3 education loan scheme. Process flow for Branches/ Field offices ✓ The concerned branches have to download applications along with documents in respect of students who have applied education loan to their Branches from Vidya Lakshmi portal on daily basis. ✓ The file Downloaded from Vidya Lakshmi portal is being uploaded to our in house web portal under ULC by H.O on daily basis. Simultaneously an email alert is sent to the concerned branch/ zone. A user manual on the scheme and workflow is also provided under the ULC/Vidya Lakshmi portal as help document. ✓ Once the applications/ documents are uploaded on ULC, the Branches/ CPCs can download the same and process/sanction the proposals as per eligibility norms. ✓ The branches will update status of application and disbursement details on ULC and H.O. in turn will download the status on daily basis which will be further uploaded on Vidya Lakshmi portal as response file. ✓ All Education Loans should strictly be routed through VLP. ✓ No offline application should be accepted or sanctioned without entering through the VLP portal in any case. ✓ Concerned Branches/ CPCs/ Zonal offices will follow our extant guidelines for sanctioning the loan based on downloaded information and documents. Property verification (wherever applicable) ✓ Visit report should be kept in record. ✓ Necessary Land Mark to be mentioned near the property ✓ Route of the property has to be sketched/ described 86 | P a g e

Retail Credit Department ✓ Take 2-3 snaps of property and enclosed printout in the visit report. ✓ CERSAI report should also be checked to and check if the property is free from any encumbrance and CERSAI to be created on property/vehicle for the loan sanctioned by our bank. ✓ Property to be visited twice i.e. during pre-sanction as well post sanction. Proper analysis of reports- Valuation report: ✓ Obtain the valuation from approved valuers on bank’s panel and Market/ Realizable/Distress value of the property, Completion certificate, Occupancy certificate and area of the property should be checked. ✓ Ensure that the value of the property proposed to be mortgaged as stated in application is not at large variance (inflated) from the prevailing market value. Legal report:- ✓ legal opinion / title clearance certificate from advocate on panel should be obtained, before registration of agreement to ensure that there is no other charge on the property proposed to be mortgaged ✓ Legal report should be carefully seen to know if the title of the property is clear and marketable and is free from encumbrances. Further documents as required by the lawyer should be collected as per the legal report. ✓ Valuer and lawyer to conduct physical verification of the property before issuing the report. For all cases- Risk Control unit / Fraud Control Unit report- ✓ Vendor report should be checked and proceed only if the Positive FCU report is obtained. ✓ In case of Negative report or referred to bank report the case should be referred immediate higher authority. 3. Case approval ✓ Case to be approved by the delegated sanctioning authority. 4. Document execution- ✓ Necessary Document to be executed ✓ Undertaking to be taken. 5. Original papers to be obtained(if applicable)- 87 | P a g e

Retail Credit Department ✓ Original property related papers should be obtained. ✓ All the property obtained should be vetted by the lawyer to make sure that the property papers are original and genuine. 6. Disbursement- ✓ Loan amount should be disbursed to the College towards the fee as per the demand letter. ✓ For purchase of the laptop/equipment, amount should be paid to the Vendor. 88 | P a g e

Retail Credit Department SOP PERSONAL LOANS /CONSUMER LOAN/ SALARY GAIN While sanctioning Consumer, Personal and Aadhar Loans, following procedures to be adopted- Login stage- At the very first stage branch should take utmost care in due diligence and obtaining KYC documents Income Proof- a. Salaried /Pensioners - ✓ Original / Certified copy of the latest salary / Pension slips for the past 3 months ✓ Copy of PPO in case of pensioner ✓ Copies of IT returns of last 2 years duly acknowledged by IT Dept./IT assessment orders or Form 16 ✓ Undertaking from the employer for remittance of monthly instalment, where ever feasible ✓ Bank Account (Salaried Account) Statement for the last 6 months (in case of other Bank). b. For Non Salaried Class/ Businessman/ Professional – (For Consumer loan) ✓ Latest 2 years Income Tax Returns including Computation of Income, Profit and Loss Account, Balance Sheet, Audit Report etc ✓ Shop Establishment Act. ✓ Tax Registration Copy ✓ Company Registration Licence ✓ Bank Statement for past one year (check for genuinity, EMIs paid, Inflow, Outflow, check returns, Loan credits, high debit/credit) ✓ The ITR can be verified from income tax online by entering the acknowledgment number and status of the same can be obtained. ✓ Loans to be disbursed through pension paying branch. Credit History- a. CIBIL REPORTS CIBIL report is very important to know the credit history of the customer, while checking the CIBIL report, branch should check for- ✓ No overdues, SMA/SUB in the past. ✓ No written off/ settlement A/cs ✓ DPD if any (and reason for such DPD). 89 | P a g e

Retail Credit Department b. CONFIDENTIAL REPORT: CR report should be obtained wherever required. c. CFR (CREDIT FRAUD REGISTRY) RBI DEFAULTER'S LIST Loan Eligibility calculation- The Loan quantum should be calculated properly to avoid excess financing beyond the eligibility of the customer. Following points should be given due care- ✓ Ascertain the genuineness of the need of the borrower, his eligibility & worth from the documents. ✓ Gross Salary and Net Salary/ Income/ Pension as declared by the borrower as per the returns. ✓ Deduction norms as per the policy. ✓ Margin as stipulated in the policy. ✓ Existing Loan as per the CIBIL, As per Balance sheet, as per the EMI paid from the bank statement, as mentioned by the borrower. Risk Control unit / Fraud Control Unit ✓ Vendor report should be checked and proceed only if the Positive FCU report is obtained. ✓ In case of Negative report or referred to bank report the case should be referred immediate higher authority. ✓ Further in case of salaried borrower Email confirmation from the HR of borrower should be obtained. Email confirmation should confirm the Date of Joining, Designation, place of posting, Salary etc. HIGHLIGHTS • After obtaining application form, the branch officials should make thorough scrutiny and ensure that the details filled in are properly supported by documentary evidence. • It is to be ensured that the authenticity of the documents submitted be verified by independent sources like PAN card, adhar card, IT returns etc from concerned department’s website. • Ensure that the KYC’s of applicant/co-applicants/Guarantors are properly verified. All the documents in original should be verified before disbursement. • After satisfying the information submitted by the applicant/ co-applicant/guarantor on the basis of documents submitted, a reference to be made to the CIBIL reports/RBI defaulter’s list/ECGC specific approval list/ CERSAI and ensure their satisfactory credit track record. In case of businessmen applicant, CIBIL/ RBI defaulter’s list for firm/company also be referred. • The statement of account of the existing banker for a period of six months in case of salaried applicant and for twelve months for businessmen applicants to be scrutinized. The transactions in the account indicate loan liabilities/salary income/tax payments etc. In case of unusual increase in salary/ business income during last few months/years, the bank official should obtain proper justifications from applicant/co-applicants. Bank officials should ascertain/ verify the credentials of the employer/charted accountant of the businessmen. Genuineness of IT returns/ challans may be verified on line. 90 | P a g e

Retail Credit Department Sanction Thereafter, a pre-sanction visit be undertaken to all the places of residence/office where employed/ business places of the applicant/co applicant and make indiscreet enquires. A visit report to be kept on record. In case of Personal Loan, the authenticity of the undertaking given by the employer to be verified by bank officials. Bank officials should ensure that the genuineness of the quotation submitted for consumer durables to be purchased. DISBURSEMENT Loan amount should be disbursed to the Dealer, Seller (as the case may be) for the purchase transaction ✓ Bank official should issue a sanction letter to applicant conveying the terms & conditions of sanction and an unconditional acceptance to be given by the applicant/co- applicant/guarantor. Manual ✓ The disbursement of consumer loan to be made by demand draft in favour of the authorized Dealer of the consumer durable including margin contribution of applicant. A letter to be attached with demand draft addressed to dealer to provide bill/ invoice of the consumer durable. A post sanction visit be undertaken to the borrower’ place for verification and report to be kept on record. ✓ In case of Personal Loan, a letter to be issued to the employer intimating the sanction of facility to their employee and acknowledgement to be obtained. ✓ Ensure that the borrower has deposited his margin as stipulated in sanction. ✓ Documents shall be executed. ✓ As far as possible, disbursements should be made directly to seller / builder by pay order / demand draft/ NEFT/ RTGS and it should be delivered to the builder / seller directly in case of Consumer Loans. ✓ For consumer loan, hypothecation to be created on the consumer goods purchased and obtain adequate insurance cover for the consumer goods purchased. ✓ For personal loan, end use to be ascertained and documentary evidence of the same to be obtained. ✓ Loan to be booked in the system with proper Loan amount, ROI, Tenure given, repayment to be generated and confirmed. 91 | P a g e

Retail Credit Department FRAUD PREVENTION DO NOT DEVIATE FROM THE SYSTEMS AND PROCEDURES -Prevention of frauds is of paramount importance, as occurrence of frauds causes financial loss, reputation and damages the morale of the human resources in the organization HOUSING LOANS ✓ Obtain duly filled application with full details. Verification of complete KYC documents/e-KYC with due diligence before sanction. ✓ Not to accept the photocopies of the documents without verifying with the original. ✓ All the land documents in originals to be handed over to the advocate by the bank officials only and all the queries to be routed through bank. Verification of genuineness of the documents independently through advocates/ solicitors. ✓ Obtain and verify the CIRs of the applicants before sanction. Periodic inspection of the security to be undertaken. ✓ Pre-sanction visits to existing address, work-place, proposed site/property etc. to be scrupulously undertaken and the date of inspection to be recorded in NF-967.Visit the employer to get confirmation about the employment wherever required. ✓ Personal Verification of original salary slips with the employer. Obtain salary slips/certificate issued by competent authority. If the borrower himself/ herself is the drawing officer, insist for salary certificate counter signed by his/ her superiors in their office. ✓ Regular credit of salary to the bank account, to be verified. Comparing the net salary amount with the credits of bank statement. ✓ The details of transactions in the account during the last 6 months to be verified with the pass sheets of the party maintained with our/other banks, duly taking note of the other liabilities of the party. ✓ Try to obtain salary mandate and get it registered with the employer. Not to send the salary mandate to the employer through the borrower. Send it by post or courier separately. ✓ Obtention of standing instruction/ECS/NACH towards EMI shall be from the account to which salary credits are received. ✓ Identification of reputed builders in the area and wherever possible, try to have tie- ups with Builders/pre-approval of projects. ✓ Background of the Vendor and builder to be looked into by calling for their Bank details/statements/OPL and also references of the earlier project completed/ on hand. All Statutory/ legal permissions to be checked with regard to the property / site. ✓ The loan quantum is to be arrived based on the income details submitted by the party and other scheme guidelines duly ensuring genuineness of the documents submitted, cross verifying the same. ✓ The amount mentioned in valuation report may be cross verified with the guidance value/ discreet enquiries in the area. ✓ In case of takeover of liability, the remittance shall be made directly to bank/NBFCs from whom the liability is being taken over. 92 | P a g e

Retail Credit Department ✓ All Statutory/ legal permissions to be obtained with regard to the property / site and for the proposed construction. ✓ Post sanction visits should be conducted at each stage of disbursement to ensure the end use of the loan proceeds and the details therein should be recorded in the inspection report with comments on independent enquiries made, land marks etc. ✓ Obtain photograph of building/flat at each stage of construction and to be countersigned by the officer/ Manager who visited the site with date seal. ✓ The mortgaged property to be registered with CERSAI within the stipulated time norms. ✓ The work completion certificate issued by the builder to be countersigned by the architect/ engineer at each stage. Genuineness of the estimate/project cost was not independently assessed. ✓ Non-adhering the delegation of powers, Non-Compliance of terms and conditions stipulated at the time of sanction. VEHICLE LOAN ✓ Ensure genuineness of KYC documents of the customer/borrower duly verifying Aadhar No, PAN No, Passport etc., through authorised sites or empanelled Vetting Agencies. Obtain the prescribed application duly filled up. Do Market enquiry about the Borrower by visiting Borrower’s place. ✓ In case of Non-Salaried, verify the Balance Sheets, Bank statements, and IT Return through empanelled Vetting Agencies. Don’t send salary mandates for signature to the employer through the borrower, but send it by Post / Courier separately. ✓ Conduct independent Pre-Sanction visit to the borrower’s place compulsorily despite of engagement of due diligence Agencies and better to take a photo with the borrower. ✓ Obtain copy of R.C. / certificate for having registered vehicle & ensure duly noting of our Bank’s hypothecation. Wherever the loan is for second hand vehicles, obtain Form “B” extracts of the vehicle from RTO. ✓ It is mandatory for Branches/Offices, verification of Vehicle Details through E- Vahan portal (https://Vahan.nic.in).A copy of the report is to be preserved and made available for verification. ✓ Make discreet enquiries and ensure that the quotation / invoice is from a genuine Primary Dealer by personally visiting the Dealer. Phone No. / Mobile No of the dealer should be verified personally. ✓ Dealers who undertake registration of the vehicles are to be preferred. Financing through Tie up arrangements with approved dealers be preferred. ✓ Whenever vehicles are financed by branches, the loan proceeds and margin money is to be directly delivered to the dealer only by way of Demand Draft (DD) along with a covering letter, in person, by Branch in-charge / Credit Officer against proper acknowledgment. ✓ In case disbursement by way of NEFT/RTGS, genuineness of the dealer and their invoice to be verified. Insist Proforma invoice for NEFT/RTGS mandate form duly signed by Dealer’s Authorized signatory. After sending the RTGS/NEFT an email 93 | P a g e

Retail Credit Department has to be sent to the dealer’s e-mail id. RTGS/ NEFT payment report (along with UTR No.) and the e-mail sent copy to be kept with the loan papers. ✓ Physical inspection of vehicle to be done immediately. Verify the Engine No. & Chassis number of the vehicle & ensure that these particulars are same as those appearing in the RC Book. ✓ Dealer to be informed about our charge and instructed to obtain acknowledgement from the borrower for having received the vehicle in good condition and to send us the acknowledgement. THIS IS ONLY ILLUSTRATIVE AND NOT EXHAUSTIVE 94 | P a g e

Retail Credit Department LLMS Retail Module-RLOS LLMS- Retail Process flow (Branch Sanction) Before starting the process, please scrutinize the proposal. a. Application Form should be duly filled b. Documents should be obtained as per the checklist c. Keep documents scanned and saved on your PC where you want to work on LLMS LLMS- Retail Process flow (CPC-R Sanction) 95 | P a g e

Retail Credit Department Step 1. Lead Capture - Any clerical / officer of the Branch can perform this operation. Create new lead and enter Customer Details as Basic Details & Address Details. If Customer is existing, please add Applicant / Co-Applicant / Guarantor from CBS De- duplication. No Document is required to be uploaded here. Step 2. Detailed Data Entry- Any clerical / officer of the Branch can perform this operation. Detailed data entry is required. Please fill all the mandatory details (except details that are non-mandatory and not available/applicable). Documents to be uploaded at this stage. Click on save button periodically to save data in work item. Step 3. Branch Checker- Any officer of the Branch/ Branch Head can perform this operation. Data filled at Detailed Data Entry is to be verified and authorized here. If data is not correct, remarks in the decision tab can be put and proposal can be sent back for data entry correction at Detailed Data Entry Stage. Beyond Branch Checker stage case cannot be sent back for correction. Step 4. Credit Appraisal - Any officer of the Branch/ Branch Head can perform this operation. Agency Management section will be filled here. Loan calculations are to be done in this stage & Sanction amount will be calculated. Repayment schedule will be generated. Proposal note will be generated at this stage. From this stage, case will move to Branch Head Approval. Step 5. Branch Head Approval- Only Branch Head can perform this operation. Branch head can see documents and calculations along with data entry done by maker in non- editable format. On sanction the case will move to next stage i.e. Post Sanction. On sanctioning, please inform the borrowers and guarantor to submit the stamp papers. Once the stamp papers submitted, you can generate loan documents at next stage. 96 | P a g e

Retail Credit Department Step 6. Post Sanction- Any officer of the Branch/ Branch Head can perform this operation. At Document section, sanction note and loan documents will be generated at this stage. User have to generate and print the documents. Documents are non-editable and dated with current system date. Once documents are generated, branch should call the borrower/s and/guarantors for execution of loan documents. On execution, all the documents except Sanction Letter has to be scanned in single file and upload in next stage. Step 7. Pre Disbursement Document upload – Any officer of the Branch/ Branch Head can perform this operation. User has to upload mandatory documents under section Documents->Upload Documents->Select Borrower->Upload. Case will further move to Pre Disbursement Vetting Br. & ZO Vetting Official based upon Sanction amount. Step 8. Pre Disbursement Vetting Br. – Any officer of the Branch/ Branch Head can perform this operation. User has to go through the uploaded documents and if found correct (As per SOP), then the case will move further as per the decision. Documents uploaded can be seen at Document tab, on the left hand upper corner of the page, beside “Form”. You can select document from the dropdown list. Step 9. Pre Disbursement Maker - Any officer of the Branch/ Branch Head can perform this operation. User can create CIF, Account, Borrower-Guarantor relationship and Security creation & Authorization at this stage. Data available at previous stages can be fetched and further information needed can be filled here. CIF will be created. If CIF is existing, then account can be opened directly. Decision to be made for moving case to further stage. Step 10. Post Disbursement Document upload- Any officer of the Branch/ Branch Head can perform this operation. Required fields are to be filled & Post Sanction visit report will be generated here and decision to move to further stage “Pre-Exit”. In case of Vehicle Loans, vehicle details can be verified upon entering Vehicle Registration no. Step 11. Exit- User has to check if the case is at “Exit” stage. No action is required by user. Abbreviations a. RLOS- Retail Loan Originating System b. MSME- MSME Loan Originating System c. ALOS – Agriculture Loan Originating System d. CLOS- Corporate Loan Originating System e. M- Mandatory f. CM- Conditional Mandatory g. NM- Non Mandatory 97 | P a g e

Retail Credit Department 98 | P a g e