Stephen Hansford - Company Profile 2019

Lubrication Oil & Greases Established Since 1972 We provide solu ons for all your lubrica on needs Stephen Hansford Petrolub (M) Sdn. Bhd. (A member of Stephen Hansford Petroleum (Australia) Pty Ltd) Providing Quality, Excellence And Trust

HANSFORD…..Unique, Innovative & Progressive World class credentials, consistent quality, plus a highly regarded and recognisable brand make HANSFORD the partner of choice. In addition to this, comes strong technical and on-site support, service quality standards, high profile marketing activity and a serious commitment to establish long term relationships with our customers. Experienced sales, technical support, customer service professionals and a worldwide delivery network means we can consistently deliver the highest levels of customer service and after sales back up supporting this commitment. In the automotive sector, HANSFORD monitors the demands of all the Original Equipment Manufacturers (OEMs) to ensure that their lubricants meet the latest specifications in the passenger car markets; constantly striving to differentiate with the quality, innovation and superiority of our products and services. 1

State Of The Art Blending Facilities To be fully competitive in today’s lube oil market, HANSFORD products are manufactured in our purpose built, state-of-the-art lube blending plant strategically located in the Malaysian island of Westport. Equipped with ultra modern blending facilities, the plant is designed to manufacture an increasing amount of formulations with increased complexity and able to do them on-time, at-spec and every-time. It is also equipped with an in-house fully equipped and modern laboratory facility to carry out stringent in-house quality control procedures and world-class technical development capabilities. For storage, it is inbuilt with a modern warehouse and efficient racking system that can store up to 1 million litres storage capacity for raw materials and finished products. The plant is conceptualized and designed by Australian experts, and is in par with the very latest global lubricant technology and safety standards. 2

Our Core Values Ambition, flexibility, and innovation are our core values and we thrive on challenging goals that are achieved through a collaborative approach to development. Our value towards clients comprises of application consultancy, technical support, trainings, seminars, workshops and innovatively engineered synthetic lubricant products customised to industrial standards. Our products are designed to consistently meet or exceed the highest technical requirements and specifications. Our business philosophy is to develop through strong customer relationships based on product and service innovation and a high quality and flexible service, backed by technical expertise. 3

Developing what our customers need now, and next Research & Development at HANSFORD is an enduring exercise in partnership. Only with an intimate understanding of your product – and how it is designed to perform – can we develop the best solution for it. That is why, from minor formulation changes to investigations into new platforms, new-product development at HANSFORD is always based on close collaboration with our customers. Our Customer Service Dept. provide an effective and flexible service, focused on our customer’s needs. They work in partnership with clients to find the best solution for you, combining both commitment and responsibility with strong technical knowledge. 4

Dynamic Research & Development Team In order to keep ourselves abreast of the latest developments in the world of lubricants, our Research & Development Team works hand in hand with our sales engineers, rapidly formulating new lubricants whenever an application has not been covered by an existing product. HANSFORD products are manufactured in Malaysia under license from Stephen Hansford Petroleum (Australia) Pty Ltd from where they derived their development of advanced lubricating solutions by drawing on more than 47 years of experiences in this field. Innovation and creativity are at the core of every product development program, while our structured 5 Stage PIONEER-T PROCESS SYSTEM ensures that projects are executed in a methodical, timely and cost effective manner. 5

Developing what our customers Automotive Motorcycle Agricultural Agricultural Industrial need now, and next Lubricants Lubricants Lubricants Lubricants Lubricants Research & Development at HANSFORD is an enduring Biobased Trucking Marine Corrosion Mining exercise in partnership. Only with an intimate Lubricants Lubricants Lubricants Lubricants Lubricants understanding of your product – and how it’s designed to perform – can we develop the best solution for it. Anti-Seize Grease Mould-Release Wire-Ropes Food-Grade Lubricants Lubricants Lubricants Lubricants Lubricants That is why, from minor formulation changes to investigations into new platforms, new-product MOS2 High Temp Chain Pipe Threading Metal-Tapping Gear development at HANSFORD is always based on close Lubricants Lubricants Lubricants collaboration with our customers. Every manufacturer and client has individual needs, which is why HANSFORD offers a consultancy service. One of our consultants will work with you to understand your business requirements and propose the most appropriate solution. With many years of experience across different industry sectors, our consultants have the in-depth knowledge and expertise to help you achieve your objectives. Lubricants Lubricants Rock Drill Low Temperature Graphite based Open Gear Cold Forging Lubricants Lubricants Lubricants Lubricants Lubricants 6

Mission Our mission is to maintain and develop a secure, diverse, profitable and sustainable lubricants business which provides attractive returns to our shareholders and we will achieve these objectives through total commitment to meeting our customers’ needs and by fulfilling our responsibility to protect the environment. Our business will be developed through strong customer relationships based on product and service innovation and a high quality and flexible service, backed by technical expertise. In this way we will win customer confidence, ensure the health and safety of our employees and of the communities where we operate. Our values and ethics reflect a deeply held belief that our business objectives can best be achieved by conducting our affairs in a highly professional and ethical manner. As a consequence our shareholders, customers, employees and suppliers can have a higher degree of trust and pride in their relationship with us. Malaysia Headoffice Westport Lube Blending Plant Suite 2A-2, Block 1 Jalil Link, Lot 130716 Jalan Sungei Pinang 5/13, Jalan Jalil Jaya 1, Bukit Jalil, Kawasan Perindustrian Pulau Indah, 57000 Kuala Lumpur, Malaysia Selangor Darul Eshan. Malaysia Tel : +603-8999 3636 Tel : +603-3101 5013 Fax : +603-8999 2525 Fax : +603-3101 5012 Email : [email protected] https://goo.gl/maps/ECKRRfjudsH2 www.stephen-hansford.com