laporan Tahunan BPTK 2020

KAJIAN KEPUASAN PELANGGAN TERHADAP PERKHIDMATAN PENJAGAAN TRADISIONAL POSTNATAL (PTP) DI KELANTAN PATIENT SATISFACTION SURVEY ON TRADITIONAL POSTNATAL CARE SERVICE IN KELANTAN Tempoh selepas bersalin merupakan fasa peralihan kritikal The postpartum period is a critical phase of transition for a bagi seorang ibu dan bayinya. KKM telah mengambil mother and her newborn. The MOH has taken the initiative inisiatif untuk memperkenalkan perkhidmatan penjagaan to incorporate traditional postnatal care (TPC) service into tradisional postnatal (PTP) di peringkat kesihatan primer the primary healthcare system which debuted in 2012 in secara berperingkat yang bermula pada 2012 di Johor dan Johor and in 2014 in Kelantan. pada 2014 di Kelantan. In order to assess patients’ satisfaction towards TPC Bagi menilai tahap kepuasan pelanggan terhadap services provided by private T&CM practitioners recruited perkhidmatan PTP dan pengamal PT&K yang direkrut di under MOH, a cross sectional study was conducted from bawah program ini, satu kajian irisan lintang telah October 2019 till February 2020 among 135 postnatal dijalankan daripada Oktober 2019 sehingga Februari 2020 mothers aged 18 years old and above in Kelantan. A self- di kalangan 135 ibu selepas bersalin berumur 18 tahun dan administered questionnaire was distributed by random ke atas di Kelantan. Borang soal selidik kajian diedarkan sampling to postnatal mothers. kepada ibu-ibu selepas bersalin tersebut secara persampelan rawak. The overall response rate for the study was 97.8%. The mean age of the postnatal mothers was 29.56 ± 5.763. All Kadar respons keseluruhan bagi kajian ini adalah 97.8%. of the respondents were married. More than half were aged Purata umur ibu selepas bersalin yang terlibat dalam kajian 21 – 30 years old (52.3%), declared a monthly income ini adalah 29.56 ± 5.763. Kesemua responden telah between RM1000 – RM3000 (74.3%), have at least berkahwin dan sebahagian besar responden berusia 21 - completed their secondary school education (62.1%) and 30 tahun (52.3%), berpendapatan RM1000 - RM3000 53.0% of the respondents were housewives. (74.3%), berpendidikan sekolah menengah (62.1%) dan merupakan surirumah (53.0%). As a whole, all of the respondents were satisfied with the TPC services received. There was no significant association Secara keseluruhan, kesemua responden berpuas hati between the overall satisfaction towards TPC services with dengan perkhidmatan PTP yang diterima. Hasil kajian ini age, monthly income, education level and occupation. menunjukkan bahawa tiada hubungan yang signifikan antara kepuasan keseluruhan terhadap perkhidmatan PTP In conclusion, the introduction of TPC service at primary dengan usia, pendapatan bulanan, tahap pendidikan dan health care level are welcomed by postnatal mothers and pekerjaan responden kajian. provision of quality service by the selected T&CM practitioners is highly beneficial. Kesimpulannnya, pengenalan perkhidmatan PTP di peringkat penjagaan kesihatan primer disambut baik oleh ibu-ibu selepas bersalin dan penyediaan perkhidmatan berkualiti oleh pengamal PT&K terpilih adalah sangat bermanfaat. 39

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CAWANGAN INSPEKTORAT DAN PENGUATKUASAAN INSPECTORATE AND ENFORCEMENT SECTION ADUAN BERKENAAN PT&K COMPLAINTS REGARDING T&CM Unit Survelan dan Siasatan mengendalikan aduan The Surveillance and Investigation Unit manages complaints berkenaan pengamal dan perkhidmatan perubatan regarding traditional and complementary medicine tradisional dan komplementari (PT&K) di Malaysia dari practitioners and services in Malaysia from various sources pelbagai sumber mengikut akta-akta yang dikuatkuasakan. based on legislations enforced. In 2020, 77 complaints from Pada 2020, 77 aduan daripada pelbagai kategori telah various categories were received. Apart from T&CMD, the diterima. Selain BPTK, pejabat Cawangan PT&K turut T&CM branch offices also manage complaints according to mengendalikan aduan mengikut zon masing-masing. Pihak their designated zone. An initial response to complaints shall BPTK akan memberi maklum balas kepada pengadu dalam be given within 24 hours, followed by a preliminary complaint tempoh 24 jam selepas menerima aduan. Laporan report within 14 days. pengesahan aduan akan diberikan dalam tempoh 14 hari. Below are statistics on the number of complaints received Berikut adalah statistik bilangan aduan yang diterima dari from January to December for 2020 bulan Januari hingga Disember bagi tahun 2020. Bilangan Aduan| Numbers of Complaints 20 Bilangan Aduan Yang Diterima Januari - Disember 2020 15 Number of Complaints Received From January - December 2020 10 53 15 N = 77 12 7 7 6 6 5 444 4 0 January February March April May June July August September October November December BuBlaunl|aMno|nMthonth Carta 3: Bilangan Bilangan Aduan Yang Diterima Januari hingga Disember 2020 Chart 3: Number of Complaints Received from January to December 2020 Aduan yang diterima adalah melalui surat, telefon, laman Complaints received are through mail, telephone, SISPAA web SISPAA, emel serta secara bersemuka. Berikut adalah website, email and walk-ins. Here are the statistics for statistik bagi medium aduan yang diterima bagi bulan medium of complaint received for January to December Januari- Disember 2020. 2020. 41

Medium Aduan Diterima Januari - Disember 2020 Medium of Complaint Received January - December 2020 Bilangan| Numbers 35 30 N = 77 30 25 25 20 15 15 10 6 51 0 SISPAA Bersemuka (Face to Face) Surat (Letter) Telefon (Telephone) Emel (Email) MMeeddiuiummAAdduuaannDDitieterirmimaa2|0M2e0d/Miuemdiuomf CoofmCpolmainptla2in02t 02020 Carta 4: Medium Aduan Diterima Januari hingga Disember 2020 Carta 4: Medium of Complaint Received January to December 2020 Aduan yang diterima dibahagikan kepada 7 bidang amalan Complaints received are categorized to 7 practices that is iaitu Perubatan Tradisional Melayu, Perubatan Tradisional Malay Traditional Medicine, Chinese Traditional Medicine, Cina, Perubatan Tradisional India, Homeopati, Indian Traditional Medicine, Homeopathy, Osteopathy, Komplementari, Kiropraktik dan Pengubatan Islam. Berikut Chiropractic, Islamic Medicine and Complementary. The merupakan pecahan aduan yang diterima mengikut kategori breakdown of complaints by practices are categorised as amalan. below. Bidang Amalan Practices Lain-lain (Others) 14 16 Pengubatan Islam (Islamic Medicine) 7 11 Kiropraktik (Chiropractic) Osteopati (Osteopathy) 1 N = 77 24 Homeopati (Homeopathy) 2 25 Perubatan Tradisional India (Indian Traditional Medicine) 2 Perubatan Tradisional Cina (Chinese Traditional Medicine) Perubatan Tradisional Melayu (Malay Traditional Medicine) 0 5 10 15 20 30 BiBdiadnagngAAmmalaalann/|PPraracctitciceess Carta 5: Bilangan Aduan Mengikut Bidang Amalan Dari Januari hingga Disember 2020 Carta 5: Number of Complaints by Practice Area from January to December 2020 42

Aduan yang diterima adalah dikategorikan seperti di bawah Complaints received are categorized as below (Chart 6). (Carta 6). Kategori aduan iklan adalah yang tertinggi iaitu Most of the complaints received are advertisement-related sebanyak 29 aduan. Kategori lain-lain adalah termasuk which comprises of 29 complaints. Other categories include aduan di luar bidang kuasa, kebersihan, perkhidmatan yang complaints outside the jurisdiction of T&CMD, cleanliness, meragukan, sijil cuti sakit, caj perkhidmatan dan kelakuan. dubious services, issuance of medical certificates, service charges and poor behaviour. Kategori Aduan Yang Diterima Januari - Disember 2020 Categories of Complaint Received January - December 2020 Lain-lain (Others) 20 Kelayakan@Gelaran (Qualification@Title) 5 17 Produk (Product) n = 83 Malpraktis (Malpractice) 12 Iklan (Advertisement) 29 0 5 10 15 20 25 30 35 Kategori Aduan Yang Diterima/Categories of Complaint Received Carta 6: Kategori Aduan Yang Diterima dari Januari hingga Disember 2020 Chart 6: Categories of Complaint Received January to December 2020 Daripada 77 aduan yang diterima (Januari hingga Disember Out of the 77 complaints received from January to 2020), sebanyak 7 aduan telah disalurkan kepada agensi December 2020, a total of 7 complaints were forwarded to lain. Tujuan aduan ini disalurkan adalah kerana aduan di other agencies. The complaints were forwarded because it bawah bidang kuasa tersebut dan lebih sesuai mengikut falls under the jurisdiction of the respective agency for keperluan perundangan pihak berkenaan. Antara agensi futther legal action. These agencies include the yang kerap aduan ini di salurkan adalah Bahagian Pharmaceutical Services Division, Sabah Islamic Religious Perkhidmatan Farmasi, Jabatan Hal Ehwal Agama Islam Affairs Department, Allied Health Sciences Division and the Negeri Sabah (JHEINS), Bahagian Sains Kesihatan Ministry of Higher Education. Bersekutu dan Kementerian Pengajian Tinggi. 43

Bilangan Aduan yang Disalurkan ke Agensi Lain Number of Complaints Forwarded to Other 3.5 Agencies 3 n=7 3 Bilangan | Numbers 2.5 2 2 1.5 11 1 0.5 0 Bahagian Perkhidmatan Jabatan Hal Ehwal Kementerian Pengajian Bahagian Sains Farmasi (Pharmaceutical Agama Islam Negeri Tinggi (Ministry of Higher Kesihatan Bersekutu Services Division) Sabah (Sabah Islamic Education) (Allied Health Sciences Religious Affairs Division) Department) Agensi| Agency Carta 7: Bilangan Aduan yang Disalurkan ke Agensi Lain Dari Januari Hingga Disember 2020 Chart 7: Number of Complaints Forwarded to Other Agencies from January to December 2020 Aduan yang diterima dikelaskan kepada aduan berasas dan Complaints were classified as valid and non-valid. Out of 77 tidak berasas. Daripada 77 aduan yang diterima, sebanyak complaints received, 2 were found non-valid (Chart 8). 2 aduan didapati tidak berasas (Carta 8) Bilangan Aduan| Numbers of Complaints Status aduan Complaint Status 80 75 70 60 N = 77 50 40 30 20 10 2 Aduan Tidak Berasas (Non-Valid) 0 Aduan Berasas (Valid) Status Aduan| Complaint Status Carta 8: Pengkelasan Aduan yang Disahkan dari Januari Hingga Disember 2020 Chart 8: Classification of Complaints Verified from January to December 2020 44

SARINGAN IKLAN SCREENING OF ADVERTISEMENTS Saringan iklan amalan PT&K merupakan aktiviti The screening of T&CM advertisements is an enforcement penguatkuasaan yang dijalankan oleh Cawangan I&P, activity conducted by the I&P Section of the T&CMD and BPTK dan CPTK seluruh negara. Akta Ubat (Iklan dan T&CM branch offices nationwide. Medicine (Advertisements Penjualan) 1956 merupakan akta utama yang digunakan & Sales) Act 1956 is the main act used for advertisement untuk kawalan iklan. Seksyen 4A Akta ini memperuntukkan control. Section 4A regulates advertisements referring to kawalan pengiklanan yang merujuk kepada kemahiran dan any skill or service relating to the treatment, prevention or perkhidmatan yang berhubung dengan rawatan, diagnosis of any ailment, disease, injury, infirmity or pencegahan atau diagnosis apa-apa penyakit, kecederaan, condition affecting the human body. The screening activity kelemahan atau keadaan yang melibatkan tubuh manusia. for advertisements comprised of advertisement screening in Aktiviti saringan iklan terdiri daripada saringan iklan di premises when conducting educational visits, in various premis semasa lawatan pendidikan, dalam media sosial dan social media platforms and also in subscribed publications. juga penerbitan langganan. Although the threat of COVID-19 has affected the conduct Walaupun ancaman COVID-19 telah mempengaruhi of advertisement screening activities (e.g., Movement pelaksanaan aktiviti saringan iklan (e.g., Perintah Kawalan Restriction Orders, terminated publication of subscription Pergerakan, pemberhentian penerbitan majalah yang magazines), the Division managed to screen all dilanggan), Bahagian ini berjaya melaksanakan 100% advertisements (100%) featured in the subscribed saringan iklan bagi penerbitan yang dilanggan, 58 saringan publications, 58 advertisements at premises and 78 iklan di premis dan 78 saringan media sosial. Tindakan yang advertisements in various social media platforms. Actions diambil terhadap iklan yang disaring termasuk memberikan taken towards advertisements screened include giving amaran lisan, mengeluarkan surat amaran, menjalankan verbal warnings, issuing warning letters, conducting siasatan di bawah Seksyen 4A Akta Ubat (Iklan dan investigations under Section 4A of the Medicines Penjualan) 1956 dan merujuk kepada agensi lain. (Advertisements & Sales) Act 1956 and referral to other Ringkasan berkenaan tindakan yang telah diambil adalah agencies. A summary on the action taken follows the table seperti jadual di bawah. below. Jadual 2: Ringkasan pencapaian aktiviti saringan iklan dan tindakan yang telah diambil bagi tahun 2020 . Table 2: Summary of achievement for advertisement screening and action taken for the year 2020. Jenis saringan Pencapaian Tindakan yang diambil terhadap iklan iklan Achievement Action taken on offending advertisements Types of advertisement Amaran Surat Siasatan di Rujuk kepada Tiada tindakan lisan amaran bawah agensi lain susulan screening Verbal Warning Seksyen 4A Referred to No further warning letter Investigated other action required under Section agencies 4A Saringan iklan 100% - - - - 100% dalam penerbitan langgangan Screening of advertisements in subscribed publications Saringan iklan di 58 8 15 - - 35 premis Screening of advertisements at premises Sarangan iklan 78 25 17 - - 37 dalam media sosial 45

Screening of 33 32 - - 77 advertisements in social media Jumlah Total CAWANGAN MAJLIS PERUBATAN TRADISIONAL DAN KOMPLEMENTARI TRADITIONAL AND COMPLEMENTARY MEDICINE COUNCIL SECTION PERMOHONAN PENGAMAL WARGA ASING MENGIKUT BIDANG AMALAN BAGI TAHUN 2020 APPLICATIONS BY FOREIGN PRACTITIONERS ACCORDING TO PRACTICE AREA FOR THE YEAR 2020 Sebanyak 60 permohonan pengamal warga asing telah 60 foreign practitioner applications were received in 2020 diterima dalam tahun 2020 (Carta 9). Untuk permohonan (Chart 9). For complete applications received, 60 replies lengkap, 60 (100%) surat maklum balas telah dikeluarkan (100%) were issued within 14 days from the date of receipt. dalam masa 14 hari daripada tarikh terima. 55 pemohon 55 applicants successfully obtained letters of no objection. 2 telah berjaya mendapat surat maklum balas tiada halangan. applications were rejected. 3 applications were closed as 2 permohonan tidak disokong. 3 permohonan ditutup atas requested by applicants due to failure to provide the permintaan pihak syarikat pemohon kerana tidak dapat necessary explanations or supporting documents. mengemukakan penjelasan atau dokumen sokongan. 35 31 30 29 Bilangan Permohonan | Numbers of Application 25 Jumlah (Total) 21 Sokong (Supported) Tidak Sokong (Rejected) 20 18 Tutup (Closed) 15 10 5 44 21 2 00 22 1100 1100 0 00 0 Perubatan Perubatan Kiropraktik Osteopathi Homeopati Naturopati & Tradisional Tradisional (Chiropractic) (Osteopathy) (Homeopathy) Yoga Cina India (Naturopathy (Traditional (Traditional & Yoga) Chinese Indian Medicine) Medicine) Bidang Amalan PT&K | T&CM Practice Areas Carta 9: Jumlah Permohonan Pengamal Warga Asing Mengikut Bidang Amalan bagi Tahun 2020 Chart 9: Total Number of Applications by Foreign Practitioners According to Practice Area for the Year 2020 46

CAWANGAN DASAR DAN PERKEMBANGAN POLICY AND DEVELOPMENT SECTION PENCAPAIAN DAN STATISTIK PERKHIDMATAN PT&K DI HOSPITAL KKM ACHIEVEMENTS & STATISTICS OF T&CM SERVICES IN MOH HOSPITALS Jumlah bilangan pesakit bagi perkhidmatan PT&K didapati The total number of patients for T&CM services had reduced menurun pada tahun 2020 (Carta 10). Punca utama yang markedly in the year 2020 (Refer to Chart 10). The decrease menyumbang kepada penurunan ini adalah disebabkan was caused by the COVID-19 situation in which the oleh situasi jangkitan COVID-19 dimana beberapa unit provision of T&CM services at the T&CM Units were PT&K menangguhkan perkhidmatan bagi memberi laluan suspended to give way to the respective hospital’s kepada penyediaan dan respon hospital terhadap situasi preparation and response to the COVID-19 situation. 11 COVID-19. Sebanyak 11 Unit PT&K terlibat dengan T&CM Units had suspended their services since March 2020 penangguhan perkhidmatan bermula dari bulan Mac 2020 until now. sehingga kini. Traditional Postnatal Care services offered in MOH Penawaran perkhidmatan Penjagaan Tradisional Postnatal Hospitals had been transformed to provision at the primary (PTP) yang ditawarkan di Hospital KKM telah di healthcare level since 2018. Postnatal mothers can obtain transformasikan ke peringkat penjagaan kesihatan primer the service at the comfort of their own home by private bermula tahun 2018 dimana perkhidmatan ini ditawarkan T&CM practitioners through the Transformation Plan for secara terus di rumah pelanggan oleh pengamal PT&K T&CM Services - Traditional Postnatal Care (TPC). daripada sektor swasta melalui Pelan Transformasi Perkhidmatan PT&K PTP. Shirodhara and External Basti Therapy services are temporarily suspended until new Traditional Indian Medicine Perkhidmatan Shirodhara & Terapi Basti Luaran therapists are deputated by the Government of India (Refer ditangguhkan sementara waktu sehingga ahli terapi to Chart 10). Perubatan Tradisional India yang baharu dideputasikan oleh Kerajaan Republik India (Carta 10). All T&CM services achieved the target (more than 80%) for waiting time for first appointment except for acupuncture Semua perkhidmatan PT&K mencapai sasaran (melebihi services in which the percentage of achievement was 78.4% 80%) bagi Pencapaian Masa Menunggu Temujanji Pertama (Refer to Chart 11). The main contributing factor for this is Unit PT&K Hospital KKM bagi tahun 2020 kecuali due to the high workload for one of the T&CM Units in a perkhidmatan akupunktur dimana peratus pencapaian MOH Hospital. T&CMD has taken the neccesary actions to adalah 78.4% (Rujuk Carta 11). Sebahagian besar faktor assist the Unit involved in overcoming this issue and to yang menyebabkan ketidakcapaian sasaran KPI ini adalah ensure that T&CM services run smoothly. kerana beban kerja yang tinggi di salah satu daripada Unit PT&K di Hospital KKM. BPTK telah mengambil langkah- langkah penambahbaikan berkenaan isu ini untuk membantu Unit PT&K tersebut dalam mengatasi masalah ini dan memastikan perkhidmatan PT&K berjalan dengan lancar 47

JUMLAH BILANGAN PESAKIT YANG MENERIMA PERKHIDMATAN PT&K DI HOSPITAL KKM DARI TAHUN 2014 HINGGA NOVEMBER 2020 TOTAL NUMBER OF PATIENTS RECEIVED T&CM SERVICES IN MOH HOSPITALS FROM 2014 UNTIL NOVEMBER 2020 40,000 35,000 30,000 25,000 20,000 15,000 10,000 5,000 0 Akupunktur Terapi Herbal Penjagaan Shirodhara Terapi Basti Terapi (Acupuncture) (Herbal Tradisional Luaran Varmam Urutan Therapy) Postnatal (Varmam Tradisional (Traditional (External Basti Therapy) (Traditional Postnatal Therapy) Massage) 29,722 3,457 Care) 1,084 239 399 2014 18,359 34,584 5,790 2,305 2,663 983 2015 20,819 35,599 7,489 5,130 697 2,212 1,051 2016 21,337 34,056 7,068 400 2,118 629 2017 18,184 32,908 7,510 5,396 626 1,902 2018 17,580 37,989 6,853 320 2019 11,016 19,165 3,815 6,526 0 2020 9,301 0 6,106 3,016 0 0 Carta 10: Jumlah Bilangan Pesakit Yang Menerima Perkhidmatan PT&K Di Hospital KKM Dari Tahun 2014 Hingga November 2020 Chart 10: Total Number of Patients Who Received T&CM Services in MOH Hospitals from 2014 Until November 2020 48

PENCAPAIAN MASA MENUNGGU TEMUJANJI PERTAMA UNIT PT&K HOSPITAL KKM BAGI TAHUN 2020 T&CM UNIT IN MOH HOSPITALS' ACHIEVEMENT OF WAITING TIME FOR FIRST APPOINTMENT IN 2020 120 Peratus/ Percentage (%) 100 80 60 40 20 0 Urutan Akupunktur Terapi Herbal Shirodhara Terapi Basti Terapi Varmam Tradisional (Acupuncture) (Herbal 100 Luaran (Varmam (Traditional Therapy) Therapy) Malay (External Basti Massage) Therapy) 2020 99.3 78.4 93.4 100 100 Carta 11: Pencapaian Masa Menunggu Temujanji Pertama Unit PT&K Hospital KKM Bagi Tahun 2020 Chart 11: T&CM Unit in MOH Hospitals’ Achievement of Waiting Time for First Appointment in 2020 49

CAWANGAN AMALAN PERUBATAN TRADISIONAL DAN KOMPLEMENTARI TRADITIONAL AND COMPLEMENTARY MEDICINE PRACTICE SECTION BILANGAN LAPORAN PENILAIAN DOKUMEN BERKAITAN AMALAN PT&K DISEDIAKAN DALAM MASA 14 HARI BEKERJA NUMBER OF EVALUATION REPORTS ON T&CM PRACTICE RELATED DOCUMENTS PREPARED WITHIN 14 WORKING DAYS Jadual 3: Pencapaian Laporan Penilaian Dokumen Berkaitan Amalan PT&K Table 3: Achievement for Evaluation Reports on T&CM Practice Related Documents Prepared Bulan Jumlah Dokumen Diterima % Pencapaian (Bil. Laporan Penilaian Month Total No. of Documents Disediakan dalam 14 Hari/ Jumlah Dokumen Received Diterima) % Achievement (No. of Reports Prepared in 14 days/ Total No. of Documents Received) Januari 0 - January 0 - Februari 2 100 February 11 100 2 100 Mac 1 100 March 1 100 April 0 - April 0 - Mei 1 100 May Jun June Julai July Ogos August September September Oktober October November November Disember December 50

CAWANGAN PEMBANGUNAN PROFESION PROFESSIONAL DEVELOPMENT SECTION LATIHAN ANGGOTA BPTK T&CMD STAFF TRAINING Sebanyak 5 kursus telah dianjurkan oleh Cawangan A total of 5 courses were conducted by the Professional Pembangunan Profesion pada tahun 2020. Latihan-latihan Development Section in 2020. The trainings are related to ini adalah berkaitan PT&K, pengurusan kewangan, sumber T&CM, financial management, human resource and the use manusia dan Microsoft Office. Bagi latihan yang berkaitan of Microsoft Office. As for training related to T&CM, this PT&K, aktiviti ini sejajar dengan Blueprint PT&K 2018-2027 activity is aligned with the T&CM Blueprint 2018-2027 (Penjagaan Kesihatan) di bawah strategi 9 (aktiviti 9.1) (Health Care) under strategy 9 (activity 9.1) with the dengan objektif untuk melengkapkan dan memperkuatkan objective to equip and strengthen the capacity and kapasiti dan kompetensi penjawat awam (pengawal selia, competency of public servants (regulators, administrators) pentadbir) dengan kemahiran dan pengetahuan yang with the necessary skill and knowledge to formulate effective diperlukan untuk membangunkan peraturan, dasar dan regulation, policies and conduct research on T&CM. T&CMD melakukan penyelidikan yang berkesan berkaitan PT&K. officers also participate in online T&CM trainings organized Pegawai-pegawai BPTK juga turut mengikuti latihan PT&K by foreign countries such as Taiwan, China, and Korea. secara atas talian anjuran luar negara seperti Taiwan, China, dan Korea. The analysis of training organised by T&CMD are shown in the charts below. Analisa latihan anjuran BPTK adalah seperti carta-carta dibawah. Latihan yang Tidak Berkaitan Latihan yang Berkaitan dengan 40% dengan PT&K PT&K T&CM- Non Related Training T&CM-Related Training 60% Carta 12: Jenis Latihan Chart 12: Types of Training 51

70% 60% 60% 50% 40% 40% Peratus 30% Percentage 20% 10% Latihan secara atas talian Latihan secara bersemuka 0% (Online Training) (In Person Training) Kaedah 90% Method 80% 70% Carta 13: Kaedah Penyampaian Latihan 60% Chart 13: Method of Training Delivery 50% 40% 80% 30% Peratus 20% 20% Percentage 10% 0% Generik Functional (Generic) Fungsional Kategori Category Carta 14: Kategori Latihan yang Dianjurkan Oleh BPTK Chart 14. Training Organised by Category 52

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TAKLIMAT AKTA PERUBATAN TRADISIONAL DAN KOMPLEMENTARI 2016 SERTA KEWAJIPAN PENGAMAL BERDAFTAR BRIEFING ON THE TRADITIONAL AND COMPLEMENTARY MEDICINE ACT 2016 AND THE DUTIES OF REGISTERED PRACTITIONERS Sesi Taklimat Akta Perubatan Tradisional dan Briefing on the Traditional and Complementary Medicine Act Komplementari 2016 Serta Kewajipan Pengamal Berdaftar 2016 and the Duties of Registered Practitioners is one of the merupakan salah satu tugas utama di Unit Operasi & main tasks of the Operation and Intelligence Unit. This Risikan. Taklimat ini diberikan kepada pengamal PT&K briefing aims to provide T&CM practitioners information on untuk memberikan penerangan kepada pengamal the requirements of the T&CM Act and their obligations as a berhubung keperluan Akta PT&K serta kewajipan pengamal registered practitioner. apabila mereka didaftarkan kelak. However, this briefing session which was usually conducted Namun begitu, sesi taklimat ini yang biasanya dijalankan face-to-face or in groups of T&CM practitioners had to be secara bersemuka dan berkumpulan bersama pengamal postponed due to the COVID-19 pandemic. terpaksa ditangguhkan kerana pandemik Covid-19 yang sedang melanda seluruh dunia. The Operation and Intelligence Unit, therefore took the initiative to organise the briefings online. The online briefings Oleh itu, Unit Operasi & Risikan mengambil pendekatan were first conducted in July 2020 and are expected to menganjurkan taklimat Akta PT&K 2016 secara atas talian continue for year 2021. bagi meneruskan aktiviti tersebut. Sesi taklimat secara atas talian ini mula diperkenalkan pada bulan Julai 2020 dan Apart from the T&CMD, the T&CM branch offices also dijangka akan terus digunakan sehingga 2021. conducted the briefing according to their designated zones. As of December 2020, T&CMD and T&CM branch offices Selain BPTK, pejabat Cawangan PT&K turut menganjurkan have successfully organised 23 briefing sessions. sesi taklimat ini mengikut zon masing-masing. Sehingga Disember 2020, BPTK dan pejabat Cawangan PT&K telah In total, 770 T&CM practitioners have attended the briefing berjaya menganjurkan 23 sesi taklimat akta. and the average percentage of score achieved by participants who answered the questionnaire was 97.14%. Secara keseluruhannya, jumlah pengamal yang telah hadir ke sesi Taklimat Akta PT&K 2016 serta Kewajipan Pengamal Berdaftar pada tahun 2020 adalah sebanyak 770 orang dengan purata peratus kelulusan menjawab borang soal selidik semasa taklimat adalah sebanyak 97.14%. 54

Bilangan Perserta Bilangan Peserta Yang Menghadiri Taklimat Akta PT&K pada Tahun 2020 No. Of Participants Number of Participants Attending the T&CM Act Briefing in Year 2020 250 207 200 150 115 116 124 86 100 63 50 35 0 19 0005 Bulan Month Carta 15: Statistik Kehadiran Taklimat Akta pada Tahun 2020 Chart 15: Statistics of Attendance for the T&CM Act Briefing in the Year 2020 Puan Angeline sedang menyampaikan taklimat secara atas talian. Mrs. Angeline is conducting the briefing online. 55

Para peserta sedang mengikuti sesi taklimat secara atas talian. Participants are attending the online briefing session. LAWATAN PENDIDIKAN EDUCATIONAL VISITS Selain daripada menganjurkan taklimat akta, Unit Operasi Apart from conducting briefings on the T&CM Act 2016, the dan Risikan juga bertanggungjawab untuk menjalankan Operations and Intelligence Unit are also responsible for lawatan pendidikan ke premis yang menawarkan educational visits to premises offering T&CM services. perkhidmatan PT&K. Lawatan ini bertujuan untuk memberi These educational visits intend to educate and advice T&CM pendidikan dan pengetahuan kepada pengamal PT&K practitioners on advertisement controls and prepare them sebagai persediaan penguatkuasaan penuh Akta PT&K for the full enforcement of the T&CM Act 2016. In addition, 2016 dan kawalan iklan di premis. Selain itu, lawatan ini juga the visits also aim to obtain data from practitioners around bertujuan untuk mendapatkan data taburan pengamal di the country. seluruh negara. Despite the COVID 19 pandemic, educational visits continue Seperti yang kita sedia maklum, tahun 2020 dibelenggu to be conducted in compliance with Standard Operating dengan penyebaran wabak COVID-19. Walau Procedures set by National Security Council and the SOP bagaimanapun, bagi memastikan aktiviti ini diteruskan, for Preventing the Outbreak of COVID 19 During Visits to lawatan pendidikan dijalankan dengan mematuhi Prosedur T&CM Premises which was prepared by this unit. Operasi Standard (SOP) yang telah ditetapkan oleh Majlis Keselamatan Negara (MKN) serta SOP Mencegah A total of 199 premises were visited throughout Malaysia. Penyebaran Wabak COVID-19 Semasa Lawatan ke Premis Based on the breakdown by zones, the T&CMD had visited PT&K yang telah disediakan oleh unit ini. 47 premises followed by Sabah (20), Southern Zone (49), Sarawak (29), Northern Zone (4), Eastern Zone (25) and Sepanjang tahun 2020, sebanyak 199 buah premis telah Perak (25). The statistics of educational visits throughout dilawati di seluruh Malaysia. Berdasarkan pecahan zon, 2020 are shown in Chart 16. BPTK telah mengunjungi 47 buah premis diikuti dengan 56

Sabah (20), Zon Selatan (49), Sarawak (29), Zon Utara (4), Out of the 199 premises visited, 387 practitioners were Zon Timur (25) dan Perak (25). Statistik lawatan pendidikan interviewed. The distribution of practitioners interviewed sepanjang tahun 2020 adalah seperti di Carta 16. according to the respective zones were T&CMD with 109 practitioners, followed by Sabah (41), Southern Zone (94), Daripada 199 buah premis yang dilawati, sebanyak 387 Perak (27), Northern Zone (17), Eastern Zone (47) and orang pengamal telah berjaya ditemu bual. Taburan Sarawak (52). pengamal yang telah ditemu bual mengikut zon seluruh Malaysia adalah BPTK sebanyak 109 orang pengamal, diikuti dengan Sabah (41), Zon Selatan (94), Perak (27), Zon Utara (17), Zon Timur (47) dan Sarawak (52). Bilangan Premis dan Bilangan Pengamal yang telah Dilawat Mengikut Zon untuk Tahun 2020 Number of Premises and Practitioners Visited Based on Zone in Year 2020 120 109 Premis=199 100 Premises=199 Pengamal=387 Practitioners=387 94 Bilangan / Number 80 60 47 49 52 47 25 40 29 25 27 41 20 20 17 SABAH 4 0 ZON UTARA BPTK ZON SELATAN SARAWAK PERAK ZON PANTAI (NORTH ZONE) TIMUR (EAST (T&CMD) (SOUTH ZONE) COAST ZONE) Zon / Zone Bilangan Premis Bilangan Pengamal Number of Premises Number of Practitioners Carta 16: Statistik Lawatan Pendidikan Bagi Tahun 2020 Chart 16: Statistics of Educational Visits for the Year 2020 57

SESI CONTINUOUS PROFESSIONAL DEVELOPMENT (CPD) SECARA ATAS TALIAN BERKENAAN PERKHIDMATAN PT&K DI HOSPITAL KKM ONLINE CPD SESSION ON T&CM SERVICES OFFERED IN MOH HOSPITALS BPTK telah menganjurkan tiga sesi CPD secara atas talian T&CMD had organised three online CPD sessions on T&CM berkenaan perkhidmatan PT&K yang ditawarkan di hospital services offered in MOH hospitals for the State Health KKM di peringkat Jabatan Kesihatan Negeri (JKN) Kuala Departments of Kuala Lumpur and Putrajaya, Selangor and Lumpur dan Putrajaya, Selangor dan Negeri Sembilan. Negeri Sembilan. Google Classroom was the online platform Platform atas talian yang telah digunakan untuk used to host these CPD sessions. The T&CM branch offices melaksanakan aktiviti CPD ini adalah Google Classroom. also organised CPD sessions at selected State Health Pihak Pejabat Cawangan PT&K turut menganjurkan sesi Departments or District Health Offices according to plan. CPD di JKN atau Pejabat Kesihatan Daerah (PKD) yang dipilih mengikut perancangan masing-masing. The objectives of the CPD are to provide awareness to government medical offcers (as the target group of Objektif CPD ini adalah untuk memberikan kesedaran participants) on the development of T&CM in Malaysia and kepada pegawai perubatan kerajaan (sebagai peserta to enhance their understanding on the indications for T&CM sasaran) terhadap perkembangan PT&K di Malaysia dan services and procedures for referring cases to the T&CM meningkatkan pemahaman berkenaan perkhidmatan yang Unit. The CPD sessions are also opened to other interested disediakan di hospital KKM termasuk indikasi dan prosedur health care professionals at the respective State Health untuk merujuk kes ke Unit PT&K. Sesi CPD ini turut dibuka Departments which include the corresponding District kepada semua kakitangan kesihatan yang berminat di Health Offices, hospitals and clinics. peringkat JKN masing-masing (termasuk PKD, hospital dan klinik). Overall, 85 participants succesfully completed the CPD sessions and obtained their digital certificates. Only Secara keseluruhannya, 85 orang peserta berjaya participants who completed the Pre-Test, Post-Test and menjalani sesi CPD ini dan mendapatkan sijil penyertaan Participant Evaluation Form will receive a digital certificate. digital. Hanya peserta yang berjaya melengkapkan Pre- The effectiveness of the CPD sessions were calculated Test, Post-Test & Borang Penilaian Peserta layak mendapat using a pre-determined formula. It is found that the CPD sijil penyertaan digital. Tahap keberkesanan sesi CPD sessions increased participants’ understanding of the T&CM dikenalpasti dengan menggunakan satu formula khas. services offered in MOH hospital by at least 72%. All CPD Didapati bahawa sesi CPD yang dianjurkan telah participants found substantial benefit in the programme and meningkatkan tahap permahaman peserta berkenaan provided encouraging responses for further organisation to perkhidmatan PT&K yang ditawarkan di hospital KKM the Organising Committee. sekurang-kurangnya 72%. Para peserta CPD telah mendapat manfaat yang baik dan komen peserta yang diterima oleh pihak urusetia adalah memberangsangkan. 58

Jadual 4: Pengajuran sesi CPD secara atas talian berkenaan perkhidmatan PT&K di hospital KKM Table 4: The organisation of online CPD sessions on T&CM services offered at MOH hospitals Tarikh Jabatan Jumlah Jumlah Jumlah Purata tahap Date Kesihatan peserta yang peserta yang peserta yang keberkesanan Negeri berdaftar menamatkan mencapai sesi CPD State Total number CPD dengan kefahaman 80% Average level of Health of registered lengkapnya Total number effectiveness of Department participants Total number of participants the CPD session of participants who achieved 20-25 Julai 2020 JKN Kuala 58 that an Peningkatan 20-25 July 2020 Lumpur dan completed the understanding sebanyak 57% Putrajaya 22 CPD session of at least 80% An increase of 17-23 Ogos 2020 State Health 34 57% 17-23 August 2020 Department 114 46 37 (80.4%) of Kuala 21-27 September 2020 Lumpur and 17 13 (76.5%) Peningkatan 21-27 September 2020 Putrajaya sebanyak 75% An increase of Jumlah JKN 75% Total Selangor State Health 22 21 (95.5%) Peningkatan Department sebanyak 83% of Selangor An increase of 83% JKN Negeri Sembilan 85 71 (83.5%) Purata State Health peningkatan Department sebanyak 72% of Negeri Average increase Sembilan of 72%. 59

Jadual 5: Sesi CPD yang dianjurkan oleh Pejabat Cawangan PT&K Table 5: CPD sessions conducted by the T&CM Branch Offices Pejabat Cawangan PT&K Tarikh Tempat T&CM Branch Office Date Venue Zon Timur 6 Oktober 2020 Klinik Kesihatan Pulai Condong East Zone 6 October 2020 Pulai Condong Health Clinic Zon Utara 15 Oktober 2020 Pejabat Kesihatan Daerah Hulu North Zone 15 October 2020 Hulu District Health Office Zon Selatan South Zone 3-5 November 2020 Jabatan Kesihatan Negeri Pulau Pinang 3-5 November 2020 Penang State Health Department Perak Perak 15 Julai 2020 Pejabat Kesihatan Daerah Jasin 15 July 2020 Jasin District Health Office Sabah Sabah 13 Ogos 2020 Jabatan Kesihatan Negeri Johor 13 August 2020 Johor State Health Department 18 Februari 2020 Jabatan Kesihatan Negeri Perak 18 February 2020 Perak State Health Department 28 Ogos 2020 Jabatan Kesihatan Negeri Perak 28 August 2020 Perak State Health Department 21-27 September 2020 Jabatan Kesihatan Negeri Sabah dan Klinik 21-27 September 2020 Kesihatan Kota Kinabalu Sabah State Health Department and Kota Kinabalu Health Clinic 60

SESI TEMURAMAH RADIO TELEVISYEN MALAYSIA (RTM) 2 (GALERI MANDARIN): AMALAN PERUBATAN TRADISIONAL CINA (PTC) DALAM RAWATAN COVID-19 INTERVIEW SESSION FOR RADIO TELEVISION MALAYSIA (RTM) 2 (MANDARIN GALLERY): TRADITIONAL CHINESE MEDICINE (TCM) PRACTICES IN MANAGING COVID-19 Satu sesi temuramah RTM2 (Galeri Mandarin) bersama Dr. A RTM2 (Mandarin Gallery) interview session with Dr. Goh Goh Cheng Soon, Pengarah Bahagian Perubatan Cheng Soon, Director of Traditional and Complementary Tradisional dan Komplementari (BPTK) telah diadakan pada Medicine Division (T&CMD) was conducted on 12 June 12 Jun 2020 di BPTK, Kuala Lumpur. Sesi temuramah 2020 at T&CMD, Kuala Lumpur. The interview had tersebut telah membincangkan amalan PTC dalam rawatan discussed the management of COVID-19 using TCM in COVID-19 di Malaysia serta perkongsian hasil Malaysia as well as sharing the discussion outcomes perbincangan antara pakar perubatan dari China bersama between the medical expert team from the People’s Kementerian Kesihatan Malaysia (KKM). Penonton turut Republic of China and the Ministry of Health Malaysia diberikan penjelasan yang lebih mendalam dari perspektif (MOHM). Viewers were given a more in-depth explanation KKM berkenaan peranan pengamal PT&K dan cabaran on the role of T&CM practitioners and the challenges faced yang dihadapi dalam rawatan COVID-19 di Malaysia in managing COVID-19 in Malaysia using T&CM or herbs, menggunakan PT&K atau herba. Temuramah tersebut from the MOH perspective. It is hoped that the interview will diharap dapat memberi pendedahan dan pemahaman yang provide better exposure and understanding to the general lebih baik kepada masyarakat umum. public. Temuramah RTM2 (Galeri Mandarin) dengan Dr. Goh Cheng Soon, Pengarah BPTK RTM2 (Mandarin Gallery) interview with Dr. Goh Cheng Soon, Director of T&CMD 61

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BENGKEL “INTRODUCTION TO RESEARCH METHODOLOGY” “INTRODUCTION TO RESEARCH METHODOLOGY” WORKSHOP Satu bengkel “Introduction to Research Methodology” telah An Introduction to Research Methodology Workshop was diadakan pada 12 – 13 Mac 2020 di BPTK. Bengkel ini telah conducted on 12 – 13 March 2020 at T&CMD. It was dikendalikan oleh penceramah dari Institut Kesihatan facilitated by a speaker from the National Institute of Health Umum dan dihadiri oleh 40 orang peserta yang terdiri and attended by 40 participants consisting of T&CMD officers daripada pegawai-pegawai BPTK serta pengamal PT&K and T&CM practitioners from different T&CM practice areas. daripada pelbagai bidang amalan PT&K. The main objective of this workshop was to provide exposure Objektif utama bengkel ini diadakan adalah untuk and knowledge on the method of conducting research to memberikan pendedahan dan pengetahuan berkenaan participants. Participants were exposed to topics such as kaedah menjalankan kajian kepada peserta. Para peserta introduction to research, research objectives, study design, bengkel telah didedahkan dengan topik-topik seperti sample size, sampling technique, data collection methods, pengenalan kepada kajian, objektif menjalankan kajian, plan for statistical analysis, and requirements by the National rekabentuk kajian, saiz sampel, teknik persampelan, Medical Research Registry (NMRR) for MOH staff. kaedah pengumpulan data, pelan analisis statistik, serta keperluan National Medical Research Registry (NMRR) Participants were exposed to new information regarding the bagi kakitangan KKM. conduct of research and it is hoped that the newfound knowledge can be applied in their daily tasks. Bengkel ini telah memberi pengetahuan baru kepada para peserta mengenai yang diharap dapat diaplikasikan dalam pelaksanakan tugas harian. Peserta Bengkel “Introduction to Research Methodology” yang diadakan pada 12 – 13 Mac 2020 Participants of Introduction to Research Methodology Workshop held on 12 – 13 March 2020 63

KURSUS ATAS TALIAN PERUBATAN TRADISIONAL INDIA DAN PERUBATAN TRADISIONAL MELAYU TRADISIONAL INDIAN MEDICINE AND TRADITIONAL MALAY MEDICINE ONLINE COURSES Sebanyak dua (2) kursus atas talian yang berkaitan dengan Two (2) online courses related to T&CM were successfully PT&K berjaya dilaksanakan iaitu Kursus Pengenalan conducted. The courses were Introduction to the Concept of Kepada Konsep Rawatan Perubatan Tradisional India Traditional Indian Medicine (Ayurveda) from 26 June to 3 July (Ayurveda) pada 26 Jun hingga 3 Julai 2020 dan Kursus 2020 and Introduction to Traditional Malay Medicine from 23 Pengenalan Kepada Amalan Perubatan Tradisional Melayu to 29 July 2020. pada 23 hingga 29 Julai 2020. These courses targeted officers from T&CMD, T&CM Branch Kursus-kursus tersebut menyasarkan pegawai-pegawai Offices, and Head of T&CM Units to give them exposure and daripada BPTK, CPTK, dan Ketua Unit PT&K untuk enhance their knowledge on the basic theories, concepts, memberi pendedahan serta meningkatkan pengetahuan and clinical information of those practices. It is hoped that mereka berkenaan teori asas, konsep, serta maklumat these courses will help them regulate T&CM practices in klinikal berkenaan amalan-amalan tersebut. Oleh itu, latihan Malaysia. ini akan membantu mereka dalam mengawal selia amalan PT&K di Malaysia. KURSUS PENGURUSAN KEWANGAN (ELAUN–ELAUN DALAM PERKHIDMATAN) FINANCIAL MANAGEMENT COURSE (SERVICE ALLOWANCES) Kursus ini diadakan pada 8 hingga 9 September 2020 di This course was conducted on 8 and 9 September 2020 in Bilik Mesyuarat 1, BPTK. Sebanyak 18 orang peserta yang Meeting Room 1, T&CMD. A total of 18 participants from the terdiri daripada Kumpulan Pengurusan & Profesional dan Management & Professional Group and the Support Group Kumpulan Pelaksana BPTK hadir dalam bengkel ini. attended this course. Objektif kursus adalah untuk meningkatkan pengetahuan The objective of the course is to increase the knowledge and dan kefahaman peserta berkenaan sistem elaun dan understanding of the participants regarding the system of tuntutan dalam perkhidmatan awam serta tatacara claims and allowances in the civil service as well as the penyediaan yang betul sebagaimana peraturan yang telah correct preparatory procedures related to it. ditetapkan. At the end of the course, all participants have better Di akhir kursus, pegawai-pegawai mengetahui dengan lebih understanding of the allowances that can be claimed and the mendalam mengenai apakah elaun yang boleh dituntut rate of payment according to the rules. This is important to serta kadar bayarannya mengikut peraturan-peraturan yang avoid future financial wastage in the organization. ditetapkan. Perkara in penting bagi mengelakkan pembaziran dan ketirisan dalam pengendalian kewangan sesebuah organisasi pada masa akan datang. 64

Sesi pembelajaran Kursus Pengurusan Kewangan (Elaun-elaun dalam Perkhidmatan) Financial Management Course (Service Allowances) learning session Sesi penyerahan cenderahati kepada penceramah Presentation of souvenier to the speaker 65

BENGKEL PEMURNIAN MYPORTFOLIO MYPORTFOLIO ENHANCEMENT WORKSHOP myPortfolio adalah dokumen rujukan pada peringkat myPortfolio is a reference document at the position and jawatan dan jabatan dalam pelaksanaan bidang tugas dan department level to ensure all duties and responsibilities are tanggungjawab secara lebih komprehensif dan teratur implemented in a comprehensively and orderly manner. Pada 26-27 Oktober 2020, satu Bengkel Pemurnian On 26-27 October 2020, myPortfolio Enhancement myPortfolio telah diadakan di BPTK yang menyasarkan Workshop was held at T&CMD targeting T&CMD’S Kumpulan Pengurusan dan Profesional dan Kumpulan Management and Professional Group as well as the Support Sokongan BPTK. Group Objektif bengkel tersebut adalah: The objectives of the workshop are: i. Memberi kefahaman dan meningkatkan kemahiran i. Provide understanding and improve the skills of pegawai dalam pengemaskinian myPortfolio officers in updating their myPortfolio ii. Mengkaji dan menambahbaik proses kerja sedia ii. Review and improve existing work processes ada iii. Ensure the efficient and orderly execution of tasks iii. Memastikan pelaksanaan tugas lebih lancar dan terancang KURSUS REKA E-POSTER DAN INFOGRAFIK: MICROSOFT POWER POINT E-POSTER AND INFOGRAPHIC DESIGN COURSE: MICROSOFT POWER POINT Penghasilan infografik merupakan perkara yang lazim T&CMD officers commonly create infographics in their daily dalam tugasan hakiki pegawai-pegawai BPTK untuk tasks to convey the desired messages. Most officers chose menyampaikan mesej yang mereka ingini. Rata-rata Microsoft PowerPoint to make presentations, promotional pegawai memilih Microsoft Power Point untuk kegunaan materials and etc. pembentangan, pameran dan sebagainya. On 24 November 2020, a total of 10 participants consisting Pada 24 November 2020, sebanyak 10 orang peserta BPTK of T&CMD’s Management & Professional Group and Support yang terdiri daripada Kumpulan Pengurusan & Profesional Group attended the course in Meeting Room 1, T&CMD. dan Kumpulan Sokongan telah menghadiri kursus ini di Bilik Mesyuarat 1, BPTK. The officers learned how to use Microsoft Powerpoint to create quality e-posters and high impact infographics. At the Pegawai BPTK telah mempelajari banyak kemudahan end of the course, participants mentioned that this course dalam perisian Microsoft PowerPoint untuk menghasilkan had boosted their confidence in preparing attractive E-Poster dan infografik yang berkualiti serta berimpak presentations and will improve their work performance. tinggi. Pada akhir sesi kursus tersebut, para peserta memberi maklumbalas bahawa latihan seperti ini mampu meningkatkan keyakinan mereka untuk membuat pembentangan dan meningkatkan prestasi kerja mereka. 66

Sesi pembelajaran Kursus Reka E-Poster dan Infografik: Microsoft Power Point E-Poster and Infographic Design Course: Microsoft Power Point learning session CONTINUOUS PROFESSIONAL DEVELOPMENT (CPD) BAGI PROSES SIASATAN DAN PENDAKWAAN CPD ON INVESTIGATION AND PROCECUTION PROCESSES Satu CPD dalaman iaitu CPD Proses Siasatan dan The CPD on Investigation and Procecution Processes is an Pendakwaan telah dijalankan pada 27 Julai 2020 di Bilik internal CPD conducted on 27 July 2020 at Meeting Room Mesyuarat Tiga, BPTK. CPD ini telah disampaikan oleh En No.3, T&CMD. The CPD was delivered by Mr. Mohd Ridzuan Mohd Ridzuan bin Ali dan En. Mohd Firdaus bin Sanusi dari bin Ali and Mr. Mohd Firdaus bin Sanusi from the I&P Section Cawangan Inspektorat & Penguatkuasaan (I&P). CPD ini and attended by all officers from the same Section. telah dihadiri oleh semua pegawai dari Cawangan I&P. The objectives of the CPD were: Objektif CPD ini adalah: 1. To provide an introduction to the role, jurisdiction, 1. Memberi pengenalan tentang peranan, kuasa dan and legislation related to T&CM activities; and perundangan yang berkaitan dengan aktiviti 2. To enhance understanding on the investigation and Perubatan Tradisional dan Komplementari (PT&K); prosecution processes among officers in the I&P dan Section. 2. Meningkatkan pengetahuan bagi proses siasatan dan pendakwaan di kalangan pegawai Cawangan This CPD provided a platform for new officers in the I&P Inspektorat dan Penguatkuasaan (I&P). Section to gain background knowledge and understanding on the investigation and prosecution processes so that they may CPD ini membekalkan satu platform bagi anggota baru di perform their roles effectively and with quality. Cawangan I&P untuk menambah ilmu pengetahuan dan pemahaman terhadap proses pendakwaan dan siasatan agar tugas hakiki dapat dijalankan dengan efektif dan berkualiti. 67

Para peserta mendengar ceramah yang sedang diberikan oleh En. Mohd Ridzuan bin Ali Participants listening to a talk delivered by Mr. Mohd Ridzuan bin Ali CPD ATAS TALIAN BERKENAAN PENGESAHAN ADUAN DAN RISIKAN ONLINE CPD ON COMPLAINT VERFICATION AND INTELLIGENCE Satu CPD Pengesahan Aduan dan Risikan secara atas An online CPD titled Complaint Verification and Intelligence talian telah diadakan pada 10 September 2020 di Bilik was conducted on 10 September 2020 at Meeting Room 3, Mesyuarat Tiga, BPTK. CPD ini telah disampaikan oleh En. T&CMD. The CPD was delivered by Mr. Mohd Ridzuan bin Mohd Ridzuan bin Ali dan En. Mohd Firdaus bin Sanusi dari Ali and Mr. Mohd Firdaus bin Sanusi from the I&P Section. Cawangan I&P. CPD ini telah dihadiri oleh pegawai dari The CPD was attended by all officers from the I&P Section Cawangan I&P, BPTK dan CPTK. and T&CM branch offices. Objektif CPD ini adalah: The objectives of the CPD were: 1. Memperkasakan penguatkuasa Perubatan 1. To empower officers with the ability to seek, process Tradisional dan Komplementari (PT&K) dengan and utilise relevant information for the conduct of keupayaan memperolehi, memproses dan enforcement activities; mengguna maklumat untuk aktiviti 2. To introduce the procedures for verifying complaints penguatkuasaan and seeking intel; 2. Memperkenalkan proses dan langkah-langkah 3. To enhance existing knowledge and skills in yang diambil bagi pengesahan aduan dan risikan; managing complaints received by officers in the I&P 3. Meningkatkan pengetahuan dan memantapkan Section, T&CMD and T&CM branch offices. kemahiran dalam pengendalian aduan yang diterima di kalangan pegawai Cawangan I&P, The CPD was conducted online due to the ongoing BPTK dan CPTK. Movement Control Order and to enable officers from T&CM branch offices across Malaysia to communicate with the CPD ini dijalankan secara atas talian kerana speakers. Participants have benefited from the conduct of berlangsungnya Perintah Kawalan Pergerakan dan juga this CPD in terms of enhanced knowledge and understanding untuk memudahkan pegawai CPTK untuk berkomunikasi towards the process of verifying incoming complaints and the dengan penceramah. CPD ini telah memberi manfaat different methods for collecting intelligence. kepada semua pegawai yang hadir dari segi ilmu pengetahuan dan pemahaman terhadap proses pengendalian aduan, dan kaedah risikan yang berbeza. 68

Para peserta (termasuk peserta dari CPTK) sedang mendengar ceramah yang diberikan oleh En. Mohd Firdaus bin Sanusi Participants (including participants from the T&CM branch offices) are listening to the talk delivered by Mr. Mohd Firdaus bin Sanusi KURSUS ATAS TALIAN BERKENAAN PEMANTAPAN PENYIASATAN: SARINGAN IKLAN DI MEDIA BARU ONLINE COURSE ON STRENGTHENING INVESTIGATION: ADVERTISEMENT SCREENING IN NEW MEDIA Satu kursus atas talian bertajuk Kursus Pemantapan An online course titled Strengthening Investigation: Penyiasatan: Saringan Iklan di Media Baru telah diadakan Advertisement Screening in New Media was held on 15 pada 15 September 2020. Kursus ini dianjurkan oleh CPTK September 2020 by the T&CM branch office in Terengganu. Terengganu dengan kerjasama Cawangan I&P, BPTK. The content of the course was delivered by Mdm. Norlida binti Penceramah adalah Pn. Norlida binti Abdul Rahman dari Abdul Rahman, Forensic Branch, Pharmacy Enforcement Cawangan Forensik, Bahagian Penguatkuasaan Farmasi, Division. The course was attended by all officers from the I&P Kementerian Kesihatan Malaysia. Kursus ini telah dihadiri Section and T&CM Branche Offices. oleh pegawai dari Cawangan I&P, BPTK dan CPTK. The objectives of the course were: Objektif kursus ini adalah untuk: 1. To enhance the knowledge and skill of enforcement 1. Meningkatkan pengetahuan dan memantapkan officers in screening advertisements featured in new kemahiran pegawai penguatkuasa PT&K dalam media; and penyaringan iklan di media baru; dan 2. To provide exposure to enforcement officers on the 2. Memberi pendedahan kepada pengawai procedures for conducting an investigation and in penguatkuasa PT&K berkenaan prosedur handling digital devices. siasatan dan pengendalian peranti digital. This course had benefited all participants especially new Kursus ini telah memberi manfaat kepada semua pegawai officers who had recently joined the I&P section or the T&CM yang hadir terutamanya pegawai baru yang berkhidmat di branch offices. The conduct of the course online had Cawangan I&P, BPTK atau Pejabat Cawangan PT&K. encouraged stimulating interactions between the speaker, Kursus atas talian ini juga telah mengalakkan interaksi host and participants with the sharing of valuable antara penceramah, urusetia dan para peserta dalam experiences and interesting case studies. perkongsian pengalaman dan kes-kes siasatan yang menarik. 69

Para peserta di CPTK Terengganu sedang mendengar ceramah yang sedang diberikan oleh Pn. Norlida binti Abdul Rahman. Participants from the Terengganu T&CM branch office actively listening to the presentation delivered by Mdm. Norlida binti Abdul Rahman. Sesi penyampaian cenderahati kepada penceramah, Pn. Norlida binti Abdul Rahman. Presenting a token of appreciation to the speaker, Mdm. Norlida binti Abdul Rahman. 70

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Laporan Kewangan Financial Report Unit Pentadbiran dan Kewangan BPTK bertanggungjawab The Finance Unit under the Administration and Finance untuk menguruskan semua perkara yang berkaitan dengan Section is responsible for managing all matters related to kewangan selaras dengan pekeliling perbendaharaan dan finance and accounts in accordance to the treasury circulars peraturan yang ditetapkan oleh kerajaan. Ia bagi and rules set by the government. It ensures that all budget memastikan peruntukan bajet daripada Bahagian allocations from the Finance Department, Ministry of Health Kewangan KKM digunakan dengan cekap untuk setiap are used efficiently based on the activities planned. aktiviti yang dirancang. Peruntukan dan Perbelanjaan Allocation and Expenditure Jadual 6: Ringkasan peruntukan dan perbelanjaan bagi tahun 2020 Table 6: Summary of Allocations and Expenditures for the Year 2020 Jenis Peruntukan Kategori Peruntukan (RM) Perbelanjaan (RM) Type of Allocation Category Allocation (RM) Expenditure (RM) Belanja Mengurus Bekalan & perkhidmatan 3,037,900.00 3,015,811.86 Operation Supply & Services 16,003.00 14,858.00 Aset Asset Pembangunan Latihan 52,000.00 51,999.98 Development Training Prestasi Pembayaran Bil Bill Payment Performance Bahagian ini telah mensasarkan semua bil dan tuntutan In line with the circulars and policies from Ministry of yang diterima daripada pembekal dan kontraktor dibayar Finance, this Division had aimed to complete payment within dengan segera tidak lewat daripada 14 hari dari tarikh terima 14 days upon receiving complete invoice and related bil selaras dengan arahan Perbendaharaan dari documents. In 2020, the Division had received a total 394 Kementerian Kewangan. Pada tahun 2020, sebanyak 394 bills. All bill payments were successfully completed in less bil/ invois didaftarkan dan kesemuanya telah berjaya than 14 days as shown in Table 7. disempurnakan dalam tempoh masa kurang dari 14 hari seperti Jadual 7. 72

Jadual 7: Ringkasan Prestasi Pembayaran Bil untuk Tahun 2020 Table 7: Summary of Bill Payment Performance for the Year 2020 Bilangan Hari Bilangan Bil Peratusan (%) Number of Days Number of Bills Percentage (%) Kurang dari 7 hari 393 99.75 Less than 7 days 1 0.25 8-14 hari 8-14 days 0 0 Lebih dari 14 hari 394 100.00 More than 14 days Jumlah Total Pungutan Hasil Revenue Collection Hasil dikutip pada tahun 2020 berdasarkan 3 kategori iaitu Revenue collection for the year 2020 are based on three caj pemprosesan permohonan pendaftaran pengamal categories which includes registration for foreign T&CM PT&K warga asing (RM 200.00/ permohonan), penalti dan practitioners (RM 200.00 per application), penalty, and hasil daripada jualan e-Waste (pelupusan aset). Sejumlah revenue from disposal of assets, respectively. The total RM 18,350.01 telah dikutip bagi tahun 2020 berbanding RM revenue collection for T&CM Division in 2020 was RM 26,550.01 pada tahun 2019 (rujuk Jadual 8). Penurunan di 18,350.01 as depicted in Table 8. Reduction in the revenue kutipan hasil adalah kerana pandemik Covid-19 yang collected was due to the decrease in the foreign practitioner melanda negara Malaysia menyebabkan kemasukan registration as the Covid-19 pandemic had prevented entry pengamal PT&K warga asing berkurangan. of these practitioners. Jadual 8: Kutipan hasil tahun 2020 berbanding dengan tahun 2019 Table 8: Revenue Collections for the Year 2020 Compared to Year 2019 Jenis Pungutan Hasil Kod Hasil Jumlah Types of Payment Revenue Code Total Tahun 2019 Tahun 2020 Yuran Pemprosesan Pendaftaran H0272409 RM 26,000.00 RM 11,000.00 Pengamal PT&K Warga Asing H0276199 RM 350.00 RM 7350.01 H0273301 RM 200.10 Foreign Practitioner Registration 0 Processing Fee Penalti Penalty Hasil jualan e-Waste (Pelupusan Aset) 73

Revenue from e-Waste (Disposal of RM 26,550.10 RM 18,350.01 Assets) Jumlah Total 74

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AYURVEDA DAY 2020 AYURVEDA DAY 2020 Ayurveda Day telah disambut di India dan negara-negara Ayurveda Day has been celebrated annually in India and lain sejak tahun 2016. Pesuruhjaya Tinggi Republik India di other countries since 2016. On 13 November 2020, the High Malaysia telah menganjurkan sambutan Ayurveda Day Commission of India to Malaysia had organized the Ayurveda yang julung kalinya di Malaysia pada 13 November 2020 Day Celebration for the first time in Malaysia. A series of dan beberapa aktiviti telah dijalankan secara atas talian activities in conjunction with Ayurveda Day had been disebabkan pandemik COVID-19. Antara aktiviti yang organised virtually due to pandemic COVID-19. Traditional dijalankan termasuk penganjuran webinar bertajuk Indian medicine practitioner, Dr. Hariniramya together with ‘Ayurveda Day 2020’ pada 10 November 2020 oleh pihak the High Commission of India had conducted a webinar with Pesuruhjaya Tinggi Republik India bersama-sama titled ‘Ayurveda Day 2020’ on 10 November 2020. Dr. Goh pengamal perubatan tradisional India, Dr. Hariniramya. Cheng Soon, the Director of Traditional and Complementary Pengarah Bahagian Perubatan Tradisional dan Medicine Division, Ministry of Health Malaysia had been Komplementari, Dr. Goh Cheng Soon telah dijemput untuk invited to deliver an introductory speech for the webinar. memberi ucapan alu-aluan bagi webinar tersebut. Secara Overall, the webinar was well received and lectures on keseluruhan, webinar tersebut berjalan dengan lancar Ayurveda approach in management of various diseases as dengan penyampaian ceramah berkenaan pendekatan well as COVID-19, as well as posters were presented by the Ayurveda dalam pengurusan penyakit tertentu dan COVID- Ayurveda practitioners in Malaysia. 19 serta penyampaian poster oleh beberapa pengamal Ayurveda di Malaysia. Ucapan atas talian oleh Dr. Goh Cheng Soon, Pengarah Bahagian Perubatan Tradisional dan Komplementari (BPTK), Kementerian Kesihatan Malaysia (KKM) sempena Ayurveda Day pada 13 November 2020. Online speech by Dr. Goh Cheng Soon, the Director of Traditional and Complementary Medicine Division (T&CMD), Ministry of Health Malaysia for Ayurveda Day on 13 November 2020. 76

6TH CHINA-ASEAN FORUM ON TRADITIONAL MEDICINE 6TH CHINA-ASEAN FORUM ON TRADITIONAL MEDICINE 6th China-ASEAN Forum on Traditional Medicine telah The 6th China-ASEAN Forum on Traditional Medicine (TM) diadakan secara maya dan fizikal dari 24 hingga 26 was conducted both onsite and virtually from 24-26 of November 2020 di Guilin, China dengan tema \"The November 2020 in Guilin, China with the theme of “The Development of Traditional Medicine and Building a Development of Traditional Medicine and Building a Community with a Shared Future for Mankind\". Forum ini Community with a Shared Future for Mankind”. This Forum dianjurkan oleh pihak sekretariat China-ASEAN Forum on was organised by the China-ASEAN Forum on TM Traditional Medicine dan ditaja bersama oleh National Health Secretariat and co-sponsored by the National Health Commission of China, the National Administration of Commission of China, the National Administration of Traditional Chinese Medicine (NATCM) of China and the Traditional Chinese Medicine (NATCM) of China and the People’s Government of Guangxi Zhuang Autnonomous People’s Government of Guangxi Zhuang Autnonomous Region of China. Lebih daripada 120 peserta telah Region of China. More than 120 participants attended this menghadiri forum ini, termasuk pemimpin dari China dan forum, including leaders from China and representatives wakil dari Kementerian Kesihatan di negara-negara ASEAN, from the Ministry of Health in ASEAN countries, as well as serta wakil bidang perubatan tradisional. Dr. Goh Cheng representatives of the TM field. Dr. Goh Cheng Soon, the Soon, Pengarah Bahagian Perubatan Tradisional dan Director of Traditional and Complementary Medicine Division Komplementari (BPTK), Kementerian Kesihatan Malaysia (T&CMD), Ministry of Health Malaysia had been invited to (KKM) telah dijemput untuk menghadiri Majlis Perasmian attend the online Opening Ceremony and deliver a speech secara maya dan menyampaikan ucapan pada 24 November on 24 November 2020. 2020. The China-ASEAN Forum on TM is one of the most important China-ASEAN Forum on Traditional Medicine adalah salah forums for China to promote the Belt and Road Initiative satu forum yang penting untuk pihak Kerajaan China (BRI) and to deepen the cooperation between China and mempromosikan Belt and Road Initiative (BRI) dan menjalin ASEAN countries on TM. It has been successfully conducted hubungan kerjasama antara negara-negara China dan in year 2009, 2011, 2013, 2016 and 2018. The 6th China- ASEAN di bidang perubatan tradisional. Ia telah berjaya ASEAN Forum on TM 2020 was held in conjunction with the diadakan pada tahun 2009, 2011, 2013, 2016 dan 2018. 6th 3rd China- ASEAN Forum on Health Cooperation: Towards a China-ASEAN Forum on Traditional Medicine 2020 telah Health Silk Road which was held in Nanning, the People’s diadakan bersempena dengan 3rd China-ASEAN Forum on Government of Guangxi Zhuang Autnonomous Region of Health Cooperation: Towards a Health Silk Road yang China diadakan di Nanning, the People’s Government of Guangxi Zhuang Autnonomous Region of China Ucapan atas talian oleh Dr. Goh Cheng Soon, Pengarah Bahagian Perubatan Tradisional dan Komplementari (BPTK), Kementerian Kesihatan Malaysia (KKM) sempena Majlis Perasmian 6th China-ASEAN Forum on Traditional Medicine pada 24 November 2020. Online speech by Dr. Goh Cheng Soon, the Director of Traditional and Complementary Medicine Division (T&CMD), Ministry of Health Malaysia during the Opening Ceremony of the 6th China-ASEAN Forum on Traditional Medicine on 24th November 2020. 77

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PERINGKAT ANTARABANGSA INTERNATIONAL LEVEL MESYUARAT BERSAMA DELEGASI PAKAR PERUBATAN DARI CHINA BERKENAAN PENGGUNAAN PERUBATAN TRADISIONAL CINA (PTC) DALAM PENGURUSAN COVID-19 MEETING WITH THE DELEGATION OF MEDICAL EXPERTS FROM CHINA ON MANAGING COVID-19 USING TRADITIONAL CHINESE MEDICINE (TCM) Satu mesyuarat bersama pakar perubatan dari China telah A meeting with the medical experts from China was hosted dianjurkan oleh Bahagian Perubatan Tradisional dan by the Traditional and Complementary Medicine Division Komplementari (BPTK), Kementerian Kesihatan Malaysia (T&CMD), Ministry of Health Malaysia (MOH) on 24 April (KKM) pada 24 April 2020. Mesyuarat ini dilaksanakan 2020. The meeting was conducted virtually and attended by secara maya dan telah dihadiri oleh agensi-agensi yang the relevant agencies from MOH, including the National berkaitan dari KKM, termasuk Bahagian Regulatori Pharmaceutical Regulatory Agency and the Institute for Farmasi Negara dan Institut Penyelidikan Perubatan. Medical Research. The focus of the meeting was to explore Fokus mesyuarat ini adalah untuk meneroka kerjasama strategic collaborations between modern medicine strategik antara pengamal perubatan moden dan pengamal practitioners and TCM practitioners for anti-COVID-19 PTC bagi inisiatif anti-COVID-19 serta penyelidikan yang initiatives as well as potential research on TCM interventions berpotensi mengenai intervensi PTC dalam pengurusan in the management of COVID-19. COVID-19. The meeting took note of the prominent role of TCM in China Mesyuarat mengambil maklum bahawa peranan PTC in managing COVID-19. However, the integration of TCM adalah ketara dalam pengurusan COVID-19 di China. treatments in COVID-19 managment is subject to the Namun demikian, integrasi amalan PTC dalam pengurusan healthcare and regulatory system in a country. The COVID-19 adalah bergantung kepada sistem penjagaan integration of T&CM and modern medicine in the Malaysian kesihatan dan peraturan yang sedia ada di sesebuah healthcare system is still at its infancy. Various challenges negara. Pengintegrasian PT&K dan perubatan moden need to be addressed to apply TCM treatment from China in dalam sistem penjagaan kesihatan di Malaysia masih di Malaysia. For instance, the recommended TCM formulations peringkat awal. Mesyuarat mengambil maklum bahawa from the Diagnosis and Treatment Protocol for Novel terdapat pelbagai cabaran untuk menggunakan rawatan Coronavirus Pneumonia Guidelines published by the PTC dari China dalam pengurusan COVID-19 di Malaysia. National Administration of Traditional Chinese Medicine Contohnya, formula PTC yang disyorkan oleh National (NATCM), China may not be applicable in Malaysia as most Administration of Traditional Chinese Medicine (NATCM), of the formulations contained prohibited ingredients (such as China melalui “Diagnosis and Treatment Protocol for Novel Ephedra) which are not allowed in traditional medicine Coronavirus Pneumonia Guidelines” mungkin tidak boleh products registered by the Drug Control Authority, MOH. digunakan di Malaysia kerana kebanyakan formulasi dalam Moreover, the medical expert team from China advised that garis panduan tersebut mengandungi bahan terlarang yang the TCM approach needs to be tailored to the patient's tidak dibenarkan dalam produk perubatan tradisional yang condition and situational factors such as geographical didaftarkan oleh Pihak Berkuasa Kawalan Dadah, KKM, location, local climate, seasonal changes, as well as local misalnya Ephedra. Lebih-lebih lagi, pihak pasukan pakar community living habits. Therefore, it is necessary to conduct perubatan dari China juga menyarankan pendekatan PTC high-quality clinical research under the local healthcare harus disesuaikan dengan keadaan pesakit serta faktor- setting to ensure that TCM can be used safely and effectively faktor seperti lokasi geografi, iklim tempatan, perubahan in Malaysia. The China delegation had expressed interest to musim cuaca, dan juga kebiasaan hidup masyarakat collaborate with MOH in the near future. setempat. Oleh itu, kajian klinikal berkualiti tinggi di bawah sistem penjagaan kesihatan tempatan perlu dilaksanakan untuk memastikan bahawa rawatan PTC dapat digunakan dengan selamat dan berkesan di Malaysia. Pihak delegasi China adalah berminat untuk berkolaborasi dengan KKM di masa depan. 79

Mesyuarat bersama Pasukan Pakar Perubatan dari China, dan dipengerusikan oleh Dr. Goh Cheng Soon, Pengarah Bahagian Perubatan Tradisional dan Komplementari. Meeting with the delegation of medical experts from China chaired by Dr. Goh Cheng Soon, Director of Traditional and Complementary Medicine Division. SESI DIALOG BERSAMA PAKAR PERUBATAN DARI NEGARA CHINA BERKENAAN PENGGUNAAN PERUBATAN TRADISIONAL CINA (PTC) DALAM COVID-19 DIALGOUE SESSION WITH THE DELEGATION OF MEDICAL EXPERTS FROM CHINA ON MANAGING COVID-19 USING TRADITIONAL CHINESE MEDICINE (TCM) Bahagian Perubatan Tradisional dan Komplementari, Traditional and Complementary Medicine Division, Ministry of Kementerian Kesihatan Malaysia telah mengadakan satu Health Malaysia had conducted an online dialogue session sesi dialog atas talian melalui Facebook Live bersama via Facebook Live with a team of medical experts from pasukan pakar perubatan daripada Provinsi Guangdong, Guangdong province, China on 24 April 2020. The medical China pada 24 April 2020. Pasukan pakar perubatan expert team was led by Professor Dr. Li Jun, Chief Physician tersebut diketuai oleh Profesor Dr. Li Jun, Chief Physician of TCM Internal Medicine, Guangdong Provincial Hospital of of TCM Internal Medicine, Guangdong Provincial Hospital TCM. The aim of this session was to understand the role of of TCM. Sesi dialog ini bertujuan untuk memahami peranan TCM in managing COVID-19 cases in China. PTC dalam pengurusan kes COVID-19 di China. From this engagement, we learnt that China used TCM in the Adalah didapati bahawa di China, PTC digunakan dalam management of all stages of COVID-19 infection, especially pengurusan semua tahap jangkitan COVID-19, in mild, moderate and recovery stages, while combination terutamanya bagi tahap ringan, sederhana dan pemulihan treatment (modern medicine and TCM) is used in managing jangkitan COVID-19, manakala rawatan kombinasi serious and critical cases. The provision of TCM treatment in (perubatan moden dan PTC) digunakan dalam pengurusan China was guided by “Diagnosis and Treatment Protocol for kes COVID-19 tahap serius dan kritikal. Rawatan PTC bagi Novel Coronavirus Pneumonia Guidelines” published by the kes COVID-19 di China adalah berpandu kepada National Administration of Traditional Chinese Medicine “Diagnosis and Treatment Protocol for Novel Coronavirus (NATCM), China. Various issues and challenges were Pneumonia Guidelines” yang merupakan terbitan National discussed during the session, such as conducting TCM Administration of Traditional Chinese Medicine (NATCM), research and adopting TCM treatment in managing COVID- China. Pelbagai isu juga telah dibincangkan, termasuk 19 patients in Malaysia. Further studies are needed if menjalankan penyelidikan PTC dan penggunaan rawatan Malaysia would like to adopt TCM treatments from China, PTC dalam menguruskan kes COVID-19 di Malaysia. Lebih considering the differences in healthcare system and banyak kajian diperlukan sekiranya Malaysia ingin regulatory requirements in both countries. menggunakan garis panduan tersebut untuk rawatan 80

COVID-19, atas pertimbangan perbezaan dari segi sistem Overall, the dialogue was well received with 30.4k views (as penjagaan kesihatan dan pengawalseliaan di kedua-dua of 31 December 2020) on Facebook Live. This provides a negara. good platform for knowledge sharing and insights in COVID- 19 management to the public during the period of the Secara keseluruhannya, sesi dialog ini telah mendapat Movement Control Order. sambutan yang baik dengan 30.4 ribu tontonan (setakat 31 Disember 2020) di Facebook Live secara kumulatif. Ini merupakan platform yang bagus untuk berkongsi maklumat dan pengetahuan dalam pengurusan COVID-19 dalam tempoh Perintah Kawalan Pergerakan (PKP). Dialog (Facebook Live) bersama pakar perubatan dari China. Dialogue (Facebook Live) with the medical experts from China Timbalan Ketua Pengarah Kesihatan (Perubatan) (barisan depan, tengah), Pengarah Bahagian Perubatan Tradisional dan Komplementari (barisan depan, empat dari kiri), dan pakar perubatan dari China. Deputy Director-General of Health (Medical) (front row, middle), Director of Traditional and Complementary Medicine Division (front row, forth from left), and medical experts from China 81

PERINGKAT KEBANGSAAN NATIONAL LEVEL SESI FACEBOOK (FB) LIVE – WABAK CORONAVIRUS DISEASE 2019 (COVID 2019), APA PENGAMAL PT&K PERLU TAHU FACEBOOK LIVE SESSION – CORONAVIRUS DISEASE 2019 (COVID 2019) PANDEMIC AND WHAT T&CM PRACTITIONERS SHOULD KNOW Taklimat ini dianjurkan oleh pihak BPTK melalui siaran FB This briefing was conducted through FB live in order to provide live untuk memberi penerangan kepada pengamal- information to T&CM practitioners regarding the COVID-19 pengamal PT&K mengenai wabak COVID-19 semasa outbreak during the Movement Control Order period. tempoh perintah Kawalan Pergerakan. The program was organized in Meeting Room 2, T&CMD on Pihak BPTK menjemput pakar kesihatan awam daripada 25th Mac 2020. The speaker invited is a Public Health Bahagian Kawalan Penyakit, KKM sebagai penceramah Specialist from the Disease Control Division, MOH. dan sesi ini diadakan di Bilik Mesyuarat 2, BPTK pada 25 Mac 2020. T&CM practitioners were given the opportunity to submit their questions in advance before the live session. With this, many Pengamal-pengamal PT&K diberikan peluang untuk questions from T&CM practitioners can be answered. mengemukakan soalan bertulis terlebih dahulu untuk dijawab oleh penceramah semasa sesi live tersebut. Through this effort, T&CM practitioners had obtained the latest Dengan ini, banyak persoalan daripada pihak pengamal information on the COVID-19 outbreak and their role in PT&K boleh terjawab. handling patients who are suspected to be infected based on the patient’s symptoms and history. Melalui usaha ini, pengamal PT&K mendapat maklumat terkini tentang situasi wabak COVID-19 dan peranan mereka dalam mengendalikan pesakit berdasarkan simptom dan sejarah pesakit. Sesi Taklimat Secara Live Di Facebook Live Briefing Session on Facebook 82

STATUS PENAWARAN PERKHIDMATAN PT&K DI UNIT PT&K SERTA PEMBANGUNAN GARIS PANDUAN STRATEGI PENCEGAHAN PENULARAN WABAK COVID-19 BAGI PERKHIDMATAN PT&K DI UNIT PT&K DAN PENJAGAAN TRADISIONAL POSTNATAL STATUS OF THE PROVISION OF TRADITIONAL AND COMPLEMENTARY MEDICINE (T&CM) SERVICES IN T&CM UNITS AND THE DEVELOPMEMT OF THE GUIDELINE FOR THE PREVENTION OF COVID-19 DISEASE STRATEGY FOR T&CM SERVICES IN T&CM UNITS AND TRADITIONAL POSTNATAL CARE BPTK telah mengambil langkah-langkah dan tindakan yang Following the COVID-19 situation, T&CM Division had initiated sewajarnya susulan daripada peningkatan yang mendadak necessary actions focusing on optimising T&CM service kes jangkitan COVID-19 dengan mengoptimumkan provision during the Movement Control Order (MCO) period pengoperasian Unit PT&K semasa tempoh Perintah and creating awareness among T&CM practitioners and the Kawalan Pergerakan (PKP) dan mewujudkan kesedaran di public on the current situation of COVID-19 to assist in kalangan pengamal PT&K dan orang ramai terhadap situasi managing the increased healthcare burden caused by the semasa COVID-19 bagi membantu menangani isu pandemic. One of the effort was by developing The Guideline peningkatan beban kerja di kalangan petugas kesihatan of Preventive Strategies in Managing COVID-19 for T&CM yang disebabkan oleh pandemik ini. Salah satu usaha Serices in T&CM Units in MOH Hospitals on 15 May 2020 and BPTK adalah dengan menghasilkan Garis Panduan Strategi The Guideline of Preventive Strategies in Managing COVID- Pencegahan Penularan Wabak Covid-19 Bagi 19 for T&CM Services in Postnatal Care on 16 July 2020. Perkhidmatan PT&K Di Unit PT&K, Hospital KKM pada 15 These guidelines were developed to guide healthcare workers Mei 2020 dan Garis Panduan Strategi Pencegahan on the preventive strategies that are necessary during T&CM Penularan Wabak Covid-19 Bagi Perkhidmatan PT&K service provision. Penjagaan Tradisional Postnatal (PTP) Di Peringkat Penjagaan Kesihatan Primer KKM pada 16 Julai 2020. During the MCO period, 11 of the 15 MOH Hospitals offering Kedua-dua garis panduan ini bertujuan untuk memberi T&CM services were temporarily suspended to give way to the panduan kepada anggota kesihatan dan pengamal PT&K respective hospital’s preparation and response to the COVID- yang terlibat berkenaan strategi pencegahan yang perlu 19 situation (Refer to Table 9). Some of these T&CM Units dilaksanakan sebelum, semasa dan selepas memberi atau have been used as isolation centers and temporary waiting menerima perkhidmatan PT&K. rooms for COVID-19 patients to meet the needs of the hospital due to the increasing number of patients in these hospitals. Dalam tempoh PKP, 11 daripada 15 Hospital KKM yang The T&CM Units that are still providing T&CM services during menawarkan perkhidmatan PT&K telah ditangguhkan the MCO period do so with strict compliance to existing SOPs sementara waktu bagi memberi laluan kepada penyediaan to ensure the safety of both patients and healthcare workers. dan respon hospital terhadap situasi COVID-19 (Rujuk Jadual 9). Beberapa Unit PT&K ini telah digunakan sebagai pusat isolasi dan ruang menunggu sementara bagi pesakit COVID-19 untuk memenuhi keperluan hospital disebabkan oleh peningkatan bilangan pesakit di hospital–hospital tersebut. Langkah-langkah pencegahan dan pematuhan SOP yang ketat telah diambil oleh Unit PT&K yang beroperasi seperti biasa sepanjang tempoh PKP untuk memastikan keselamatan pesakit dan petugas kesihatan terjamin. 83

Jadual 9: Penangguhan Perkhidmatan Perubatan Tradisional dan Komplementari (PT&K) di Unit PT&K Hospital Kementerian Kesihatan Malaysia (KKM) Susulan Perintah Kawalan Pergerakan 2020 Table 9: Service Suspension of T&CM Units in Ministry of Health Hospitals (MOH) Following the Movement Control Order 2020 Bil. Tempoh Penangguhan Perkhidmatan Catatan No. Service Suspension Period Remarks Hospital Mac/ April Mei/May Jun/June Okt/ Oct March 2020 2020 2020 2020 2020 24 – 31 1 Hospital Mac/ 6 – 30 1 – 31 Mei/ 1 Jun/June 5 Okt/ Pengamal bertugas Duchess of March April May 2020 2020 Oct 2020 secara bergiliran Kent (HDOK) 2020 2020 – mengikut jadual 1 – 31 Mei/ 1–9 sekarang 2 Hospital Kepala 31 Mac/ 1 – 30 May 2020 Jun/June Tiada Batas (HKB) March April 2020 2020 2020 3 Hospital 23 – 31 1 – 30 1 – 31 Mei / 1 – 9 Tiada Practitioners take turns working Putrajaya (HPJ) Mac/ April May 2020 Jun/June according to schedule March 2020 2020 Perkhidmatan 2020 (MCO)* akupuntur disambung mulai 1 Jun 2020 4 Hospital 24 – 31 1 – 30 1 – 31 Mei/ 1–9 Tiada Acupuncture services Rehabilitasi Mac/ April May 2020 Jun/June was continued since Cheras (HRC) March 2020 1 June 2020 2020 2020# Urut Tradisional ditangguh sehingga 30 Jun 2020. Traditional Malay Massage was suspended until 30 June 2020 5 Hospital Raja 24 – 31 1 – 30 1 – 12 Mei/ Tiada Tiada Tiada Tiada Perempuan Mac/ April May 2020 Tiada Tiada Zainab II March 2020 (HRPZII) 2020 6 Hospital 18 – 31 1 – 30 1 – 9 Mei/ Sultanah Mac/ April May 2020 Bahiyah (HSB) March 2020 2020 7 Hospital 25 – 31 1 – 30 1 – 12 Mei/ Sultanah Hajjah Mac/ April May 2020 Kalsom (HSHK) March 2020 2020 84

8 Hospital 18 – 31 1 – 30 1 – 17 Mei/ Tiada Tiada April May 2020 Sultanah Nur Mac/ 2020 Zahirah (HSNZ) March 5 – 30 April 2020 2020 9 Hospital Umum Tiada 7 - 14 1 – 31 Mei/ 1–9 Tiada April May 2020 Jun/June Tiada Sarawak (HUS) 2020 Tiada 18 – 22 Mei/ 2020 10 Hospital Wanita 23 – 31 Tiada May 2020 (MCO) Tiada dan Kanak- Mac/ (Covid Screening) Tiada kanak Sabah March Tiada (HWKKS) 2020 11 Institut Kanser 23 Mac – Pengamal bertugas secara bergiliran Negara (IKN) 31 Mac/ mengikut jadual March Practitioners take turns working 2020 according to schedule GARIS PANDUAN PENGENDALIAN PERKHIDMATAN PERUBATAN TRADISIONAL DAN KOMPLEMENTARI (PT&K) BAGI SEKTOR SWASTA DALAM PENCEGAHAN PENULARAN WABAK COVID- 19 GUIDELINE ON THE MANAGEMENT OF TRADITIONAL AND COMPLEMENTARY MEDICINE (T&CM) SERVICES FOR PRIVATE SECTOR IN THE PREVENTION OF THE COVID-19. Cawangan Majlis PT&K dan Cawangan Inspektorat dan The T&CM Council Section collaborated with the Inspectorate Penguatkuasaan telah bekerjasama dalam and Enforcement Section in developing this guideline. This membangunkan garis panduan ini. Tujuan dokumen ini document aims to guide the private sector on the management adalah untuk memberikan panduan berkenaan of T&CM services to prevent the spread of COVID-19 such as pengendalian perkhidmatan PT&K bagi sektor swasta with the practice of social distancing, limited movement and dalam pencegahan penularan wabak COVID-19. Perkara reduced interactions between individuals. ini bertujuan untuk memastikan penularan wabak COVID- 19 dapat dibendung dengan mengamalkan penjarakan All T&CM premise operators, T&CM practitioners or any sosial (social distancing), pergerakan yang dihadkan dan individuals who wish to provide or receive T&CM services are mengurangkan interaksi di antara individu yang terlibat. advised to follow the preventive measures recommended before, during and after providing or receiving T&CM services. Semua pengusaha premis PT&K, pengamal PT&K atau Information and facts in this guideline are sourced from the orang awam yang ingin menyediakan atau menerima official portal of the Ministry of Health Malaysia (MOH) and the perkhidmatan PT&K adalah dinasihatkan untuk mengikuti World Health Organization (WHO) and are subject to changes langkah-langkah pencegahan seperti mana yang according to the prevailing situation. disarankan dalam garis panduan ini, termasuk sebelum, semasa, dan selepas memberi atau menerima This guideline was uploaded onto the official website of the perkhidmatan PT&K. Sumber maklumat dan fakta yang T&CMD on 9 September 2020 and is applicable unless terkandung di dalam garis panduan ini diperolehi daripada mentioned otherwise. portal rasmi Kementerian Kesihatan Malaysia (KKM) dan World Health Organization (WHO) dan tertakluk kepada perubahan mengikuti situasi semasa. 85

Garis panduan ini telah dimuat naik ke laman sesawang rasmi BPTK pada 9 September 2020 dan adalah terpakai sehingga dimaklumkan sebaliknya. MOBALISASI ANGGOTA SUKARELAWAN BAGI MENANGANI PENULARAN WABAK COVID-19 MOBILIZATION OF VOLUNTEERS TO DEAL WITH THE COVID-19 OUTBREAK Dari 17 April hingga 12 Mei 2020, pihak BPTK telah From 17 April to 12 May 2020, T&CMD sent 2 staff members menghantar 2 anggota bagi membantu Jabatan Kesihatan to assist the State Health Department of the Federal Territory Wilayah Persekutuan Kuala Lumpur dan Putrajaya sebagai of Kuala Lumpur and Putrajaya as members of the Lembah anggota pasukan mobilisasi COVID-19 Jabatan Kesihatan Pantai Health Department COVID-19 mobilization team. Mr. Lembah Pantai. En. Dinish Perumal dan En. Firdaus bin Dinish Perumal and Mr. Firdaus bin Sanusi represented Sanusi telah mewakili BPTK dalam menangani penularan T&CMD in dealing with the spread of the COVID-19 pandemic pandemik wabak COVID-19 di kawasan Perintah Kawalan at the Restricted Movement Control Order (RMCO) and Pergerakan Diperketatkan (PKPD) dan Perintah Kawalan Movement Control Order (MCO) areas around Lembah Pergerakan (PKP) di sekitar kawasan Lembah Pantai, Pantai, Chow Kit and Selayang Wholesale Market. The Chow Kit dan Pasar Borong Selayang. Pasukan mobilisasi mobilization team conducted random sampling on residents to ini bertujuan untuk menjalankan persampelan secara detect those who are COVID-19 positive for hospital treatment rawak di kesemua lokasi ini bagi mengesan pesakit and to isolate their household members from the community. COVID-19 positif untuk dihantar ke hospital untuk dirawat This process prevents the spread of the virus to other locations dan mengasingkan isi rumah pesakit COVID-19 positif and curb future outbreaks. daripada komuniti. Prosedur ini juga bertujuan untuk memastikan virus ini dapat dibendung dan tidak merebak ke kawasan lain. Anggota Pasukan Mobilisasi COVID-19 Jabatan Kesihatan Lembah Pantai Lembah Pantai Health Department COVID-19 Mobilization Team 86

PENILAIAN KERTAS CADANGAN PENGGUNAAN RAWATAN PT&K DALAM PENGURUSAN COVID-19 DI MALAYSIA EVALUATION OF T&CM PRACTICE PROPOSALS FOR APPLICATION IN THE MANAGEMENT OF COVID-19 IN MALAYSIA BPTK telah menerima 34 kertas cadangan daripada T&CMD had received 34 proposals from T&CM practitioners pengamal PT&K dan orang awam berkaitan penggunaan and the general public regarding the potential use of T&CM PT&K dalam pengurusan COVID-19 di Malaysia practices in the management of COVID-19 patients in yang dikategorikan seperti berikut: Malaysia which have been categorised as follows:  Perubatan tradisional Cina (16);  Traditional Chinese medicine (16);  Perubatan tradisional India (4);  Traditional Indian medicine (4);  Perubatan tradisional Melayu (3);  Traditional Malay medicine (3);  Homeopati (3); dan  Homeopathy (3); and  Lain-lain (8).  Others (8). Kertas-kertas cadangan yang dikemukakan adalah The submitted proposals were based on the requirements berpandukan Garis Panduan Permohonan Penilaian Kertas stated in the Application Guideline for Evaluation of Proposal Cadangan Berkaitan Amalan PT&K yang baru dibangunkan on T&CM Practice. Based on the evaluation of proposals oleh Cawangan Amalan PT&K. Berdasarkan penilaian conducted by T&CM Division, it was noted that most of the kertas cadangan yang dilaksanakan oleh BPTK, didapati proposals did not provide sufficient details on the methodology bahawa kebanyakan cadangan yang diketengahkan tidak of treatment. menyertakan maklumat terperinci tentang kaedah rawatan. As T&CM is moving towards evidence-based medicine, Memandangkan PT&K menuju ke arah amalan berasaskan systematic search was conducted for scientific evidence on pembuktian, pencarian sistematik telah dijalankan untuk the safety and effectiveness of each T&CM practice proposal. mencari pembuktian saintifik tentang keberkesanan dan It was found that a majority of the proposals were not keselamatan setiap rawatan PT&K yang dicadangkan. Hasil supported by high quality scientific evidence. pencarian sistematik tersebut mendapati bahawa majoriti rawatan PT&K yang dicadangkan tidak disokong oleh Several other concerns were noted during the evaluations pembuktian saintifik yang berkualiti tinggi. such as the feasibility for modern medicine practitioners to prescribe T&CM treatment regimes, the feasibility of T&CM Terdapat beberapa isu berbangkit yang turut perlu diberikan practitioners to participate in patient care and the perhatian seperti kesesuaian pengamal perubatan moden requirements on product registration by the National untuk mempreskripsikan regim rawatan PT&K, kesesuaian Pharmaceutical Regulatory Agency (NPRA). Therefore, none penglibatan pengamal PT&K dalam pengurusan pesakit of the proposals received could be adopted and COVID-19 serta keperluan pendaftaran produk dengan recommended for use as part of the management of COVID- Bahagian Regulatori Farmasi Negara (NPRA). Setakat ini, 19 in Malaysia. tiada kertas cadangan yang diketengahkan dapat diadaptasikan dan disyorkan sebagai rawatan untuk COVID-19 di Malaysia. 87

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