GIZ-Rules-Guidelines

Deutsche Gesellschaft fur Internationale Zusammenarbeit (GIZ) GmbH Nigerian-German Centre for jobs, Migration and Reintegration House Rules AND GUIDE LINES

1. GENERAL BEHAVIOR 1.1. Respectful interaction between clients and sta Be mindful and respectful to other guests/visitors/clients. We try to reduce waiting times, but each request requires a di erent amount of time. Please respect the given time/sequence and be patient if it takes a little longer. Please ll in the information sheet provided at the reception, while waiting and make sure that you provide a phone number in case you would like to book a future meeting. Be mindful and respectful towards the sta of the Advisory Centre and follow their instructions and also towards other clients. If you have inquiries and/or questions, please always address the reception / o ce manager. Please wait for your turn and remain seated until you are led to the sta you wish to see / with whom you have an appointment. Please avoid excessive noise while you are in the Centre. Please keep the premises clean and use the bins at your disposal. Please turn o your phone during the advisory sessions or put it in ight mode Please respect the given counselling hours (monday to thursday 9am - 3pm). 1.2. Prohibited behavior There are no weapons of any kind allowed on the premises. Recording of images or advisory sessions in any form while being in the Advisory Centre is not allowed without a prior consent / agreement with the Advisor at the Centre. Recording the counselling session is prohibited except permitted. Please follow the Instruction of the Centre’s security Personnel and other advisors at the Centre.

2 . SERVICES 1.1. Services o ered Please be aware that the Centre o ers advice and several other services free of charge. Our advisors are doing their best to nd o ers speci cally tailored to your needs. Please be aware that the o ers provided are within the frame of a career mentoring and not automatically a career commitment. The services o ered do not give any entitlement to employment or any other form of monetary and non-monetary support. The Centers shall provide advice and guidance. Any administrative procedures (e.g. visa/ authorization procedure etc.) lies within the responsibility of the client. The explanations and documents provided by the Centers remain for information purposes only and the client is solely responsible for the choices made. 2.2. Handling of personal data Advisory Centre sta / Advisors are bound by professional and personal ethics to uphold con dentiality. It is up to the clients’ willingness to disclose personal information. Only information that are relevant for the client’s reintegration and further referral might be shared with others and only with a signed written consent.

3. DISCIPLINARY MEASURES AND SANCTIONS Any form of physical and non-physical aggression (e.g. yelling, insulting, slandering; shoving etc.) is strictly forbidden and will lead to the perpetrator being escorted out of the premises. The Centre reserves the right to exclude the person responsible from its services. In severe cases of physical and non-physical aggression (death threats, shoving, punching etc.), the Centre preserves the right to exclude the person from its services altogether and/ or to refuse any further admittance. With any aggression (verbal and non-verbal), the advisor is free to le a complaint with the competent courts. The center does have surveillance cameras, any severe case of misconduct will be captured and will be reported. In severe cases of misbehavior, the Centre reserves the right to call / alert the authorities. Stealing from the Centre and/or centre sta results in exclusion from the services o ered. The Centre will report stealing and attempted stealing to the authorities immediately. The Centre reserves the right to exclude clients from the services o ered, if they have made false statements or have provided false data to the Centre

4. RIGHTS AND RESPONSIBILITIES Everyone is welcome to the center and no one will be discriminated against because of sex, color, race, tribe or ethnicity. Upon request, the center can involve a third party (hierarchical supervisor) to respond, to dissipate or to provide additional information, to further serve the clients better. A new appointment can be scheduled, in a better condition to provide the necessary support Be aware that on demand appointment is possible during your visit or via Email or phone call. Be aware that all the information provided is con dential and can shared only upon the authorization of the client. 5. DISCLAIMER/EXCLUSION OF LIABILITY The Advisory Centre is working with several governmental and non-governmental authorities and institutions to ensure a large variety of o ers and services for you. Please note that the Centre cannot take responsibility for the activities o ered by its partners.

CONTACT US: Abuja: Nigerian-German Centre for Jobs Migration and Reintegration No.22 Justice Sowemimo Street, Asokoro, Abuja Edo: Nigerian-German Centre for Jobs, Migration and Reintegration 19 Oghosa Cresecent, O Ihama Road, GRA, Benin City, Edo State Lagos: Nigerian-German Center for Jobs, Migration and Reintegration Federal Ministry of Labour and Employment Cardinal Olubumi Okogie Road, Ikoyi, Lagos, Nigeria [email protected] https://www.start nder.de/ Abuja: +234 704 455 86 84 Edo: +234 702 612 93 70 Lagos: +234 815 499 08 88 MAC Nigeria