RATTAN - UK & EUROPE • Rattan products are made by weaving durable resin weave onto a lightweight aluminum frame • To clean your rattan furniture use warm soapy water and a clean cloth and rinse with lukewarm water • Do not place hot dishes directly onto the glass table top and ensure spillages are cleaned away quickly with a clean damp cloth • Do not jet spray the furniture as this can damage the weave GLASS - UK & EUROPE • Unfortunately glass is not covered by our warranty • The glass that accompanies our weave tables is toughened safety glass. It is either 5mm or 8mm thick with chamfered or round- ed edges. This glass is similar to the glass that is used in cars or house windows. This glass will only shatter or crack if impacted by a heavy object or if the parasol is left in the table and the wind takes the parasol which may cause damage to the glass • Our glass does not shatter or crack due to the heat CAST ALUMINIUM AND ALUMINIUM - UK & EUROPE • Cast Aluminum furniture requires very little maintenance however your furniture will benefit from occasional cleaning with warm soapy water and a clean cloth and a rinse with lukewarm water • Do not place hot dishes directly onto table tops and ensure spillages are cleaned away quickly with a clean damp cloth • Do not jet spray your furniture as this can cause damage SPRAYSTONE TABLES• UK & EUROPE • Spraystone tabletops have a topcoat made of plastic, not stone. The coating is hard and extremely durable • To maintain remove sand or dirt with a soft brush to avoid scratching • Clean table with lukewarm water and a mild detergent then rinse with lukewarm water to prevent any potential stains from the cleaning agent. • To prolong the life of your table the following should be avoided as they can cause permanent damage to the table • Do not cover the table with a plastic cover, this can cause permanent stains and mould • Do not use aggressive cleaning products as this may cause irremovable stains and damage the surface • Do not place objects on the table for long periods of time • Do not use plastic placemats on the table • Do not pile the table with disproportionate weight • Do not place hot plates or candles on the table as these can cause permanent stains • Clean up spilled drinks as quickly as possible with a damp cloth before they are absorbed by the stone • Remove any grease as quickly as possible with warm water and mild detergent. Rinse with lukewarm water to prevent staining PARASOLS - UK & EUROPE • Parasols should only be used as a sunshade and not as an umbrella • Our parasols are showerproof and not waterproof • Parasols will fade in the sunshine, the chemicals that make up the colours within the polyester fabric are broken down by ultravi- olet light that is present in the sunshine, and this is a natural process and is not covered by the guarantee or warranty. We do try to counteract this process by putting a UV resistant additive in to the fabric however this only protects the fabric for a certain amount of time. • Always use a suitable weighted base with a parasol • Do not leave parasol up or unattended when not in use or if there is the slightest chance of wind, failure to do so will cause damage to your furniture.
PERGOLAS - UK & EUROPE • Pergolas should only be used as a sunshade • The lining on all pergolas are water resistant however we do not recommend using them as a shelter from the rain they are by design a shading product only • Pergola canopies will fade in the sunshine, the chemicals that make up the colours within the polyester fabric are broken down by ultraviolet light that is present in the sunshine, and this is a natural process and is not covered by the guarantee or warranty. We do try to counteract this process by putting a UV resistant additive into the fabric, however this only protects the fabric for a certain amount of time. Bird droppings are acidic and therefore if left on roofs the fabric will breakdown and holes may appear this is not covered by our warranty. • Make sure all pergolas are fixed firmly to the ground or have a suitable weighted base to hold them in place. If not secured or weighted down they will move position if there is the slightest chance of wind. • Please be aware that Pergolas/Pavilions are not permanent structures and we recommend removing the canopy between Octo- ber and March. These are the months when the weather will cause damage to the fabric. ROPE – UK & EUROPE • Rope is made of thermoplastic polypropylene fibres and has been developed to meet all standard requirements for outdoor fur- niture. Outdoor rope is on the outside and in the core coloured through and through; this makes the Rope UV resistant and colour fast. This rope is water and mould resistant. It is also resistant to temperature variations frame -40 to +80 degrees Celsius. Rope is durable, innovative and strong material to use for the weaving of outdoor furniture. • We recommend that outdoor rope products are cleaned using a fabric and upholstery protector, following the instructions de- tailed on the label. Do not abrade the rope with excessive scrubbing or by using a hard brush. Please use a soft cloth and allow to air-dry. Never use a high-pressure hose on rope. Accessory items Fire Pits & Heaters - All instructions used for a fire pit must be adhered to, all safety measures must be followed, remember to ensure Children are not left alone near any Fire pit or heating product. DO NOT PUT NEAR WATER, it is best to cover the item when not in use. THIESE PRODUCTS ONLY ENJOY A 1 YEAR WARRANTY. GUARANTEE CONDITIONS The conditions of guarantee only apply to material and/or construction faults already present at delivery. Excluded are defects arising from wrong or improper use of the furniture, such as abnormal loads, damage by corrosive substances, incorrect main- tenance, repair by non - experts, incorrect assembly, discoloration due to covering furniture as well as damages by not using or incorrect usage of the instructions. Wood has a guarantee condition of two years on material and construction faults Textile has a guarantee condition of one year on weaving faults, loose seams Parasols and Pergolas have a guarantee condition of two years on material and construction faults for parasol frame, weaving faults, loose seams in the fabric Cast Aluminum has a guarantee condition of two years on material and construction faults Aluminum has a guarantee condition of two years on material and construction faults Rattan has a guarantee condition of two years on material and construction faults Rope has a guarantee condition of two years on material and construction faults The following is not covered by warranty for all our collections, regardless of warranty length: - All furniture experience wear and tear and garden furniture is no different. Innovators International Ltd maintains the right to determine what is classed as natural wear and tear. This will not be covered under any guarantee. - Discolouration to suction pieces on products. - Rattan naturally sags during warmer weather, and due to its pliable nature, it should return to normal. However, the rattan can melt under certain conditions, such as from external, extreme heat sources or magnification during warmer weather. Melted rattan isn’t covered under any guarantee and we always recommend using coasters for your glassware when using our rattan dining tables. - Any damage to glass that hasn’t been brought to our attention with 14 days after delivery is not covered. - Fading, discolouration, stains, or other damage reported to us more than 14 days after delivery is not covered. - Flaking framework does not reflect or affect the quality of the product and is purely aesthetic, therefore this isn’t covered by warranty. - If the rattan is scuffed, having been pulled down and showing the staples, it’s often from someone pulling the rattan down with their shoes as they sit down. This can be pulled back up to re-cover the staples and is not broken and therefore it isn’t covered under warranty. If the rattan is split or broken, then this will be covered.
Notes
[email protected] 0208 736 2700 www.innovators-international.co.uk
Search
