ENG MANAGEMENT

MAN OFTHE YEAR DECEMBER 5 TIPS TO DEAL 2022 WITH DIFFICULT PEOPLE AT WORK GROUP NO. 2 ENGR. Discover the life and works of an engineer JORGE C. PONCE at site GET TO KNOW HIM BETTER Find out about the Biñan City Hall ENGINEERING MANAGEMENT | ENGG 406 DEYNATA, Dio Rafael | MANAIG, Kathleen Anne | MONTEALTO, Elaine | PONCE, Stephanie Kate

TABLE OF CONTENTS Executive 4 Summary 6 Our service 7 Our team 10 Timeline 12 Challenge & solution 14 Target audience 15 SWOT analysis 17 Break down

The road to success is under construction. Success is the choice of EXECUTIVE SUMMARY every individual. Every person strives for growth throughout his or her life. People who always strive for success have to be ready to add value to their personalities by increasing their core competencies. Therefore, the road to success is always under construction. WHAT YOU WILL SEE EXECUTIVE SUMMARY Catch a glimpse of how Engr. Jorge C. Ponce deals with work and be inspired by the journey of the old man. Get to know him by discovering what he does and where he works. Be inspired by his outstanding projects and achievements throughout his career. Find out about the place where he worked upon his retirement. Get a grasp on how he handled the problems at work and how he works with people. Be guided by tips on how to deal with difficult people at work. Have guidance on how to earn respect from people at work. 1

ENGR. JORGE C. PONCE GET TO KNOW HIM BETTER BACKGROUND INFORMATION Engr. Jorge Ponce is an 80-year old retired engineer. He finished college with a degree in chemical engineering in 1966 at FEATI University Santa Cruz Manila Philippines. Where FEATI University is also a home of top notchers in the board exams Engr. Jorge Ponce was hired by the Republic Flour Mill as a supervisor of the production department in charge of the production of yeast as his first job. He resigned from his job and looked for another, as he was aspiring for a higher salary, which Republic Flour does not compensate for his status as an engineer. He was hired as a squad control and technician by Commonwealth Food after working for the Republic Flour Mill. While working, Engr. Jorge Ponce was scouted and hired by Kimberly-Clark Corporation Philippines, which was considered the best company in the Philippines. Kimberly-Clark Corporation Philippines hired Engr. Jorge Ponce to work as a research and development supervisor. He was assigned to handle the research and quality control of the cigarette paper division, which is the most expensive paper, and he was also assigned to handle the finishing and printing department as the production manager. Photography Stephanie Kate C. Ponce 2

After 31 years of working with Kimberly Clark FEATI Corporation Philippines, Engr. Jorge Ponce resigned at the age of 60 and was then hired by the Local Government Unit in the City of Biñan to handle project construction as the senior project inspector. One of his notable projects while working for the government was the construction of the City Hospital of Biñan. Engr. Jorge Ponce was also the one who handled the construction of the Hall of Justice at Biñan and the City Hall of Biñan, which cost about 700 million to 1 billion Philippine pesos. Other than the major job role of Engr. Jorge Ponce—site visits and inspections— was also tasked with preparing program reports. He retired at the age of 75 after working with the government for 15 years. Engr. Jorge Ponce considers himself a hands-on leader who never leaves the team behind. He was the type of leader who was likely to always get involved with the operation of his team, which was about 180 people, including operators, helpers, and other positions, which he also considered his family. With his good relationships with people at work, he gained respect from his team. Engr. Jorge Ponce also described himself as a strict leader but also kind and generous. He stated that as long as possible, he will raise the pay of his coworkers, and he always compliments and praises his employees for a job well done. Engr. Jorge Ponce mentioned that the most important factor while working is that you are happy with your work and that you are working with a peaceful mind. While working, happiness and contentment come first and foremost before money. For this reason, having a peaceful mind at work or being at a perfect workplace is difficult to find as you get to interact with different people every day. He expressed that we can always find another job to work at to satisfy the salary we desire, but we cannot easily find the best workplace and people to work with. Additionally, he advised that saving is important and that a standard salary does not matter as long as we know how to handle our money accordingly. Engr. Jorge Ponce shared that he was able to give a house and lot to all of his children and grandchildren because he saved and spent his money accordingly. UNIVERSITY, 1996 3

FIND OUT ALL ABOUT THE CITY HALL OF BIÑAN INTRODUCTION COMPANY'S BACKGROUND CITY GOVERNMENT OF BINAN Binan was founded at the end of June 1571 by Captain Juan de Salcedo. Binan became independent of its mother town Tabuco (currently known as Cabuyao) when the seat of the provincial government of the Provincia dela Laguna de Bay was relocated in 1688 from Bay to Pagsanjan. Binan became a city in 2010 under Republic Act 9740; and on March 27, 2015, President Benigno Aquino III signed Republic Act 10658, which made the city gained its own congressional district— separating it from the district of Laguna. 4

VISION A modern humanely developed City of Biñan, where its people enjoy peace and security, economic stability, social justice, a well-preserved education, responsive social services, modernized infrastructure facilities all anchored on good governance. 5

The leadership of the City Biñan is committed to exercise its power to: Promote social order and ensure public safety; Enhance economic prosperity through job generation, manpower and skills development, encourage and support local industries, and expansion; Promote social justice by way of ensuring basic services, equal opportunities and full protection and dispensation of law; Promote and prioritize opportunities for learning experiences to prepare our youth to be globally competitive; and Provide modern and needed infrastructure facilities. 6

We are committed to implement the Quality Empower our personnel to resolve problems Management System and together with the and initiate improvements; stakeholders are committed to empower the people to develop sustainable and Comply with all the applicable legal and economic enterprises. other statutory requirements; We visualize a modern humanely developed Initiate dynamic and systematic response/s City of Biñan, where its people enjoy peace to our internal and external customer's and security, economic stability, social justice, needs; a well-preserved environment, accessible quality education, responsive social services Conduct periodic reviews by the and modernized infrastructure facilities all management on the quality objectives and anchored on good governance. targets to monitor and keep track of the progress of the programs and ensure To achieve all these, the management of the continued suitability of the established QMS City Government of Biñan shall: in relation to our quality process performance. The City Government of Biñan shall ensure the effective implementation and maintenance of the Quality Management System and compliance to the requirements of ISO 9001:2015, as well as ensuring its sustainability and availability to all interested parties within the confines of applicable laws. 7

NBTFEESI WHILE EMPLOYED 15 days vacation and sick leave/annum Longevity Service Award (to cover 10 years and 5 years services) Clothing Allowance Yearly Provision of Rice and Groceries Mid-Year Bonus, Christmas Bonus, and 13th Month Pay City Government Counterpart for GSIS and PAG-IBIG Fund Monthly Premium 8

UPON RETIREMENTBTNFISEE Monthly GSIS pension to qualify with at least 15 years or service at sixty (60) years old upon separation. Cash conversion of accumulated sick leave and vacation leave. Refund PAG-IBIG Fund premium plus interest gained Other GSIS benefits Availment of loans with GSIS and PAG-IBIG Fund 9

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A Case Study PROBLEM AT WORK Engr. Ponce acknowledged that throughout his career, he came across several challenging circumstances. He frequently encountered technical difficulties while working at Kimberly Clark Philippines, including problems with the machinery, manpower, and paper quality. On the other side, he claimed that while serving in the City Government of Biñan City Engineering Office, he experienced several dishonest contractors while managing construction projects. He clarified that these contractors frequently use substandard materials when building. He stated that a portion of the flood control in one of his projects, the flood control project in Biñan City, collapsed before it was finished. Additionally, he added that envious coworkers are prevalent, especially when it comes to money, during his time working at the city engineering office. He stressed that corruption is widespread in the administration and that he has occasionally been offered bribes by colleagues to use subpar materials and allocate funds incorrectly. He made it clear, nevertheless, that he is firmly opposed to it. 12

DECISION MAKING In terms of making a decision involving a project, Engr. Jorge C. Ponce considered the following: FEASIBILITY He always assesses whether the project is feasible or not BENEFICIARIES As a city engineer, it is part of their responsibility to create infrastructures that will benefit the common good and improve the livelihood and economic sector of Biñan City 13

FACTORS Engr. Ponce caught the following factors as one of the roots of problem at work. CO RRU PTION Corruption is one of the greatest challenge in having a good governance in the Philippines. According to a Social Weather Station's survey in October 2000, 85% of Filipinos believed that it is rampant in the government. Unfortunately, Engr. Ponce witnessed/encountered this on his work under the local government unit of the Philippines. DE FAM ATION Defamation is anything that damages the good reputation of someone. Engr. Ponce testified that it is also severe during his work at the government. He stated that it roots out from jealousy and from wanting to have a higher position, and higher salary. 14

COURSE OF ACTION TO SOLVE THE PROBLEM He added that he constantly reports the chief engineer when he comes across dishonest and toxic coworkers. Additionally, he emphasized that he avoids talking with them personally because he thinks it is difficult to persuade someone who is stubborn to change their mind; doing so will simply make you angry and worn out by their negativity. If it ever gets to the point where the report has been filed and he and the person who complained have been requested to testify, he will just defend himself and let the authority decide. HOW DID IT Engr. Jorge C. Ponce TURN OUT? shared that some of his reported co- workers gets fired and removed from the project or office. 15

TIPS TO DEAL WITH DIFFICULT 5 PEOPLE AT WORK By Group 2 In the grand scheme of things, whatever feelings we have toward other people do not matter. Work is work and it should not come to a point where it already affects your life. Especially in a business or organization, productivity is more important than making sure everyone in the workplace is getting along with each other. Problems like this arise not only in the workplace but also in our homes or school, and sometimes we could not help but react and let our feelings get affected. As individuals, it is natural for our reactions and ways of handling such problems to be different—our actions usually depend on our own principles and perspectives in life. Since we are four (4) different people in the group, this would be most likely the case. But as we conversed with one another and judged how Engr. Jorge resolved the issue, we could all agree that it is what is best to do. He did the right thing as the action matched the problem. Moreover, the group came up with recommendations in order to improve the course of action or a procedure to deal with a situation like this. We based our recommendations on various sources and their similarities are connected to articles that discuss handling difficult people at work. Ask Yourself Let the difficult person know how you feel Asking yourself is the best first thing to do in this After that, you can let the difficult person know difficult situation. Make sure that the problem how you feel whenever you are comfortable with roots from the difficult person’s activities and you doing it. are not overreacting. Assess other possible factors why you think you are affected in work and not just focus on the person itself. If you tend to blame someone right away, it might mean to others that you have personal issues with him or her. 16

Letting the difficult person know how you feel Talk with your does not necessarily mean insinuating and manager or boss spreading hearsay until the information indirectly reaches the person. It takes a lot of courage to go straight up to your coworker but it is best if you inform them that you do not like how they are treating you. You should always bear in mind that our expectations always have a turn of events, so preparing yourself with different scenarios is important in order not to flake out and you can still fulfill your goal. Find Support If you are confident about what you feel but not in Finally, you can talk about it with your confronting the person, you can always have a manager/boss. If you think you already gave your support system. Ask your other coworkers if you shot and nothing else happens after you dealt share the same sentiments or if that person with the problem alone, you can take your step to bothers them the same way as you. the next level. Indirectly informing the person is better if you do it by talking with the higher authority. Although it may seem radical, sometimes all it takes to change someone's behavior is a word from someone higher up the management. Be aware that you must prepare for an unpleasant talk with your manager or boss. Be cautious while approaching your supervisor and plan ahead for what will work. Observe Changes Assess your coworker if there had been any changes. Observe if there are any signs of improvement or if it only caused that person to be worse in the workplace. In this way, we can justify whether our plan of action has been effective or whether a follow-up solution is required. 17

Engr. Jorge improved further the solution to the problem advice From The when he shared to us his advice in the workplace. He said, how grievous must a problem be, you should not take it personally. It is not your fault that somebody acts the way they do. Instead, stay true to who you are. Do not let their actions get the better of you; instead, communicate in a cool, collected, and succinct manner. You will serve as an example and provide your coworker the chance to master excellent communication skills. Developing rapport has also become one of his ways to prevent such instances. Building a connection with a tough employee may seem paradoxical, yet this strategy has been successful in the past. You will have a greater idea of someone's personality when you take the time to get to know them, including their work style, hobbies, likes, and dislikes. Your coworker may change their conduct or at the very least give you the respect you deserve when you try to show compassion for them. Lastly, you should learn how to stand up for yourself. Engr. Jorge emphasized the idea that no one should ever tolerate poor and inexcusable behavior. We are all entitled to respect. By expressing your feelings to that individual, you are also sharing the desire for him or her to be respectful in the end. 1 Don't Take It Personally 2 Develop Rapport 3 Stand Up For Yourself 18

e ngineer With the outstanding principles and values embodied CONCLUSIONS & RECOMMENDATIONS by Engr. Jorge C. Ponce, in situations such as being true to himself and finding better work opportunities in life, it is commendable to recognize him as a professional engineer with a great passion for engineering and management. As mentioned earlier, as city engineers, it is part of their responsibility to ensure that all proposed projects are feasible and beneficial for the citizen of Biñan. 19