Halcion Reference Guide Commercial Automobile
Table of ContentsACCESSING HALCION ............................................................................................................................... 3 DIRECT WEB LINK ....................................................................................................................................... 3 BROKER PORTAL......................................................................................................................................... 4SETTING UP A NEW BUSINESS ................................................................................................................ 6 Policy Types .......................................................................................................................................... 8CLIENT CREATE SCREEN ......................................................................................................................... 9NEW BUSINESS SCREEN ........................................................................................................................ 10RISK SELECTION SCREEN ...................................................................................................................... 12RISK SELECTION – ADDING DRIVERS................................................................................................... 13 Driver Details....................................................................................................................................... 13 Additional Driver Details - Convictions ................................................................................................ 14 Driver Details (Continued) - Claims .................................................................................................... 14ADDING VEHICLES ................................................................................................................................... 16 Commercial Vehicle ............................................................................................................................ 17 Commercial Vehicle Coverage Screen ............................................................................................... 19 Vehicle Information Screen ................................................................................................................. 20 Adding a Commercial Trailer............................................................................................................... 21 Adding a Public Vehicle ...................................................................................................................... 23 Adding a Snowmobile ......................................................................................................................... 26 Adding a Motorcycle............................................................................................................................ 28 Adding a ATV ...................................................................................................................................... 30 Adding a Motorhome........................................................................................................................... 32ENTERING GENERAL PAGE (GP) NOTES.............................................................................................. 34COMPLETING THE POLICY...................................................................................................................... 35SIGNING OFF HALCION ........................................................................................................................... 36LAPSES ...................................................................................................................................................... 37CANCELLATIONS ..................................................................................................................................... 39 INSURED/BROKER REQUEST ...................................................................................................................... 39 REGISTERED LETTER................................................................................................................................. 41 Direct Bill ............................................................................................................................................. 41 Agency Bill........................................................................................................................................... 43REINSTATEMENTS ................................................................................................................................... 45LOSS INFORMATION (F-TRAN) ............................................................................................................... 47 IRCA POLICIES ......................................................................................................................................... 47 Claim Base .......................................................................................................................................... 49 Policy Details....................................................................................................................................... 50 Loss Details......................................................................................................................................... 51Halcion – Commercial Auto – February 2015 1
TRANSACTION HISTORY (E-TRAN) ........................................................................................................ 54PREMIUM HISTORY (B-TRAN) ................................................................................................................. 55DOCUMENT REPRINTS ............................................................................................................................ 56PRINTER PULLS........................................................................................................................................ 58POLICY STATUS CODES.......................................................................................................................... 62POLICY SUSPENSION CODES ................................................................................................................ 64JOURNALS................................................................................................................................................. 65 Step 1 – Enter into Policy Maintenance .............................................................................................. 65 Step 2 – Enter into Premium Journals ................................................................................................ 66 Step 3 – Journal Control Screen ......................................................................................................... 67 Step 4 – Premium Journal Screen ...................................................................................................... 68 Step 5 – Completing the Journal Control Screen................................................................................ 69NAME & ADDRESS STANDARDS............................................................................................................ 70 NAME STANDARDS .................................................................................................................................... 70 Single Person ...................................................................................................................................... 70 More Than One Name ........................................................................................................................ 70 Handling Longer Names ..................................................................................................................... 70 ADDRESS STANDARDS............................................................................................................................... 71 Postal Address Standards................................................................................................................... 71 Miscellaneous Information & Station Addresses................................................................................. 71 Address Abbreviations ........................................................................................................................ 73Halcion – Commercial Auto – February 2015 2
Accessing Halcion Direct Web LinkCopy this URL into your internet browser and add it to your favorites.https://signature-dsso.iad.ca.inet/webtohost/HostAccessWeb/employeeaccess.doSelect your region.Edmonton – Northern AlbertaCalgary – Southern AlbertaIf you are not sure of your exact sign in you can always go in through Default User. For any problems with passwords, or with signing onto Intact systems, TIP call the Intact Helpdesk: 1 877 464 3375 (available Monday to Friday, 7:00 am to 9:00 pm ET)You can open two main screens:WUINQ WU Production Inquiry – This screen you can review policies.WUPROD WU Production – This screen you go in to make any changes.Halcion – Commercial Auto – February 2015 3
Broker Portal1. Go to http://www.brokers.intactinsurance.com and you will see the page shown below.You can also access it from the intranet homepage. IT Systems BrokersServices Access PortalYour user name and password will be the same as your computer log in.You may also encounter a pop up window asking you to download a small patch from LotusDomino – Click “Yes” to load this patch otherwise the page will not open properly (you will onlyneed to do this once).You will then be logged into the Broker Portal.Halcion – Commercial Auto – February 2015 4
2. Click Systems Access3. Click Host Access, this will open the Halcion session.Halcion – Commercial Auto – February 2015 5
Setting Up a New Business 1. Enter in through WUPROD 2. Select “U” for Underwriting.NOTE Halcion is not case-sensitive, and all characters entered will be converted to upper case after leaving a given screen or pressing Enter.Halcion – Commercial Auto – February 2015 6
3. Select “N” for New BusinessYour Branch and Company code will depend on your region.Territory Halcion Codes Session IDEdmonton WUPROD Branch Company WUPROD Calgary 14 3 Nordic 15 3 FAINQ Specialty 16 2 WELINSCO Victoria 59 8 WUPRODVancouver 26 3 WUPROD Manitoba 24 3 HALPROD 05 6You can leave Acct Mth and Yr blank, they will automatically populate. You only need tofill it out if you are working in the future. You will have to put the future month and year inthose spaces.4. Select Action “A” Create New Business - System Rate. If you have to manually rate for any reason you will enter though “B” Create New Business - Manual Rate Policy: Put “7” in the first blank, and leave the rest blank, those will automatically populate. Policy Type: CAP for commercial auto policy Agent: This will be your agent code for the broker you are setting up the new business for. Client Abbr Name: This is the client’s abbreviated name. Ex. Carson Wilson shows up as WILSON C 1245896 Alberta Ltd. Should be entered 124589 A Effective Date: The effective date of the new business Batch: The date followed by your initial or a symbol you have been assigned.Halcion – Commercial Auto – February 2015 7
5. Once you hit enter it will bring you to the next screen, hit F10 “A” to add a new policy.Policy Types CAP • Commercial Automobile FLT • Commercial Fleet Automobile FAP GAR • Farm Automobile • Garage AutomobileNOTE If you attempt to type outside of a valid entry field, the cursor will become locked – A symbol at the bottom of the Halcion screen will be displayed (with a red “X”). To continue, press CTRL & position the cursor correctly.Halcion – Commercial Auto – February 2015 8
Client Create ScreenFill out the required fields on the Client create screen.Abbr Name: Enter the client’s abbreviated name as you entered on the previous screen.Client Name: Fill out the fill client’s name. If it runs longer than the line, drop it down to the nextline and end it with a colon :Address / Postal Code: Put the insureds full address including postal code.Banking Info: If there is a monthly pay, banking information needs to be entered. Enter the fullbanking info twice. The first left hand side will not show and the second right hand side will showthe numbers. This is to ensure you enter it twice and it matches. Send the void cheque andauthorization to accounts.If it is three pay, one pay or credit card information send that all to the accounting department tobe applied. Make sure to note that you did this in the GPsCR Chk Consent: This should always be “N” unless there is a specific reason to pull a creditcheck on the insured (generally only done when personal lines vehicles are on the policy).<Enter>If the address turns red, make sure it is a valid address and postal code. If so and it still givesyou an error delete out the field Country:Halcion – Commercial Auto – February 2015 9
New Business ScreenThis is the first screen your newly populated policy number will show up. Make sure to writeyour policy number down.Co.#/Auto X-ref: If there is another commercial auto policy for the insured the policy numbercan be written here.Expiry Dt: Fill out your expiry date for the date the policy ends. This is normally 1 year afterinception.Rnwl Term: If your renewal term is for anything other than a year, you need to amend this line.If this were a 6-month policy, you would put 06 instead of 12.Rnwl Type: This will default to “S” for system rate, which means the policy will automaticallyrenew. If for some reason you want the policy stopped every renewal you will amend it to an ‘M’.Status: This will be 10 automatically for the new business. If you want to stop the policy on itsfirst renewal for any sort of review, you can amend this to an ‘18’.M.P.D. Policy: If there is a cross reference property policy, this is entered here.Special Comm: If there is a special commission rate different from the standard 12.5, you enterthat here.Billing Type: This will default to “A” agency bill or “D” direct bill. If it does not default to thecorrect billing type, you can go to the Billing Override option and amend it there.Financed (N/3/Q): This field usually defaults to “N” for one pay. If you need to amend it tomonthly, you can change it to “Q” or “3” for three pay.Billing Override: This is where you will override the type of billing you need if it does not showcorrectly under Billing Type: “D” for direct bill, this would be one, three or monthly pay.Alternatively, you can amend it to “A” for agency bill.Halcion – Commercial Auto – February 2015 10
Withdrawal Day: If there is a specific desired date requested for monthly payment, you can putthe date here. If there is not a specific date, it will go out the same day as the effective date ofthe policy.Replaces Policy: If this policy is replacing another that was in halcion you can put the policynumber here.Zero Comm?: If there is no commission on the policy, you would amend this field to a “Y”. Thiswill make the policy not generate any commission to the broker.Bound By: The first line is “U” for underwriter. If someone specific quoted it, you can put theirinitials. If it was bound by, the broker put “BB” for broker bound.<Enter>It will stay on the same screen, prompting you to double check the information and make sureyou have written down your policy number.<Enter> On most policy screens, there is an Action field at the bottom right- TIP hand corner of the Halcion screen – pressing F10 will automatically move your cursor to this field.Halcion – Commercial Auto – February 2015 11
Risk Selection ScreenNOTE The ‘Risk Selection’ screen acts as a central “hub”, allowing you to navigate many of the policy screens: all Risks, all Drivers, the General Pages, and Accounts Receivable screens. In a Production session, it is also the screen from which many policy-related actions are performed, such as rating and suspending. Certain fields in Halcion, field level help is available by pressing F1 with the cursor over the field. If help is available for a given field, there will be a description, as wellTIP as a list of the valid values: • The values can be searched (by description) and scrolled through (if more than one page). • In a Production session, they can also be automatically selected by entering the ‘No’ of the line in the Action field.Halcion – Commercial Auto – February 2015 12
Risk Selection – Adding DriversPrior to adding vehicles, you have to add drivers. You can put up to nine drivers on this screen.If you have more than nine, the additional ones will have to go in the GP notes.To add a driver hit F10 to bring your cursor down to the bottom line. Once you do that you needto add the number of the driver, you would like to add.<Enter>Driver DetailsYou have to add the drivers in numerical order. Because there are no drivers, we start withnumber one. If we add another driver we would hit F10 “2”, F10 “3”, etc.Curr Grid Level: Leave all grid information blank, this is only used on personal lines policies.Date: Use the effective date of the policy.Driver: The driver name. Last name, first name. Ex. Carson, WilsonRelationship: Is the driver’s relationship to the policy. If they are the insured you can put“insured”. Some other common descriptions are, spouse, son/daughter, employee.Occup Code: You can default to “OTHR” for this field.Birthday: The driver’s birthday (DDMMYY).Sex (M/F): The driver’s sex, male or female.Marital Status (M/S): The driver’s marital status: married or single.License No: The insured’s licence number.NOTE This needs to be the exact digits, if the insured has an older licence number 12365-789 you have to enter it 012365-789 to ensure it meets the format criteria.Lic.Prov: This is the drivers licence number province. If the format is not working you can put“OT” for other.MVR Date (ddmmccyy): The date of the MVR, if you do not have an MVR you can leave itshowing “ddmmccyy” or put the effective date of the new business.Halcion – Commercial Auto – February 2015 13
MVR Pending (Y/N): If you do not have an MVR and want to order one with halcion, switch thisfield to “Y”.Fist Licensed (ddmmccyy): If you have, the information when the driver was first licensed, butthat date in this field. If you do not have the information, take their birthdate and add 16 years.Yrs Verf Ins: Based on their date first licensed, add up the years licensed and put that in thisfield.License Class Current: Put the license class that shows on the abstract.<Enter>Additional Driver Details - ConvictionsIn this section, you will put any convictions, and license suspensions.Lic Suspensions (type/ddmmyy): This section is for any license suspensions. If the driverswere suspended from Oct 10, 2010 to Oct 10, 2011, you would put that information in here.Convictions (ddmmyy/type/code): Any minor, major or criminal convictions are listed here.You enter the conviction date and the type of convictionsMajor – 01 Minor – 02 Criminal – 03If there are no claims to add to the driver <Enter>If the driver has claims that need to be listed, hit F10 ‘F’Driver Details (Continued) - ClaimsEach claim can be listed on this screen.Claim No.: If the claim is from another policy in halcion, there will be a claims number attachedto it that is entered here. If it is from the auto plus you can list Auto+ under this field.Halcion – Commercial Auto – February 2015 14
Date: This is the date of the loss.Risk No.: Is the risk you will be coding the loss too. If there is only one risk being added to thepolicy use 0001 as your risk number.Loss Type/Chargeability: This is where you list the type of loss and whether the driver was atfault. Loss Type: L = Liability, A = Accident Benefits, 1 = All Perils, 2 =Collision, 3 = Comprehensive, 4 = Specified Perils Chargeability: Y = Yes, N = No<Enter>Keep adding drivers as needed. By hitting F10 and the number, you are adding. Ex. F10 ‘2’, F10 ‘3’, etc.To review or edit a driver you have already added just hit F10 and the number of the driver youwould like to review. When there is an option to scroll through multiple pages, pressing F8 will move to the next page, and pressing F7 will move to the previous TIP page – When there are no more pages in either the forward or reverse direction, a message will be displayed at the bottom of the Halcion screen.Halcion – Commercial Auto – February 2015 15
Adding VehiclesOn a CAP policy, there are specific types of units you can add. They’re listed on the top of theRisk Selection screen.COV: Commercial vehiclesCMT: Commercial trailersPPV: Personal use vehicle.NOTE PPV risks are not typically added to a CAP policy unless it is based out of the TerritoriesPPT: Personal trailersPUB: Public passenger vehiclesSNO: SnowmobilesMCY: MotorcyclesMOP: ATVsMHO: MotorhomesEXT: Extension policies, for out of province risks with excess insuranceTo add a new vehicle, again it has to go in numerical order. On a new business, you start with0001. If you ever need to go into a policy to add a unit and are not sure whatTIP risk you are starting at, you can view the top of the risk selection screen to check. If it shows, 0000 that means start at 0001. If it showed 0004, you would add starting at 0005.Halcion – Commercial Auto – February 2015 16
Once you have your risk number and risk type selected, you can hit <Enter>.Commercial VehicleProvince: This will default to the province of the territory you entered in the address line. If youneed to override to another province, you can amend the province code here, and amend thepostal code below to one that matches the new province.NOTE AB - Alberta BC - British Columbia MB - Manitoba NB - New Brunswick NF – Newfoundland NS - Nova Scotia NT - N.W.T. (incl. Nunavut) ON - Ontario PE - Prince Edward Island PQ - Quebec SK - Saskatchewan YK - Yukon US - United States OT - OtherTerritory: Each rating territory has a code; this code is entered here.Location: Each rating location has a code; this code is entered here.*See attached handout “Territory Codes” to get a list of all territory & location codes.Quality Code: Default the quality code to “02”Postal Code: Will default to the one entered on the address screen.Driver Nos. Princ: From the drivers you have entered you can now select which one will bethe principal on this vehicle. You can select any driver 1-9 that you have entered.Others: This is secondary drivers on this unit; you will select the number of the driveryou would like as it was entered on the drivers screen.Use: A brief description of the use of the vehicle.Ex. If the insured is a welder. You can enter “welder” as the use.Delivery Excl. (Y/N): Default “N”Radius (Kms): You can list the daily or yearly radius here. This is not a mandatory field.Halcion – Commercial Auto – February 2015 17
Vehicle Rate Class: This is the class for the type of unit you are adding.Ex. Class 36, 44, 46*See attached Underwriter Authorities . BUC . DescriptionsSubclass: Default to “N”Bus. Use: Enter the business use code. *See attached Underwriter Authorities . BUC . DescriptionsDrv Rec/Rat Rec: Put the applicable driving record (0-6) in all four blanks.Vehicle Code: Check the rate group in VinLink so you know what the rate group should be.For light units, use the Rate Groups Car Codes table. From the fifth, sixth and seventh digit ofthe serial number. If you cannot find the four digit vehicle code on this sheet, or it’s a heavy unit.Use the rate group you got from Vin Link and take that number and get the V code from theRate Groups Table.Body Type: Default “0”RG Table (S/W/P): Use “S” unless price rated use “P”.Group: This field will automatically populate based on the vehicle code you have filled out. Soleave this one blank.Yr: The year of the vehicle. If the vehicle is newer then the current year. Ex. A 2015 Dodge butTIP your still in the 2014 calendar year. You have to put 14 in this field and then on the next page in the vehicle description you can put 2015 before the vehicle name.Serial No: The vehicles serial number.Cyl: Leave blank.Weight (Met.T.): Vehicle weight in metric ton. Class 36 = 2.5, Class 44 = 3.5Purchase Date: Date of the new businessPrice: If you have the vehicle price enter it here. If you do not, leave it blank.Att. Mach.Excl. (Y/N): Defaults to N can change but do not have too.Trailer (Y/N): Defaults to N, can change but do not have to.Fuel: Leave blank.Interested Party (Y/N): Defaults to N, amend to Y if there is an interested party.Filing Field (Y/N): Defaults to N, amend to Y if there is a BC filing, financial certificate, etc.<Enter>This will turn the serial number red, double check it, hit <Enter> again.Halcion – Commercial Auto – February 2015 18
Commercial Vehicle Coverage ScreenLiability: Enter the liability limit for the policy.Accident Benefits (Y/N): Defaults to Y, if you have a trailer or parked vehicle amend to N.All Perils: Fill out if you have all perils coverage.Collision: Fill out if you have collision coverage.Comp: Fill out if you have comp coverage.Sp Perils: Fill out if you have specified perils coverage.Endorsements: Add any applicable endorsements. CAE should be applied to all risks.Discounts: Apply any discounts. Ex. New Business = 2NB *See attached Plus Pack Cheat SheetSurch/Disc (Cov/ /-/%): This is where you apply surcharges or discounts to specific coverages. Ex. To add 15% to liability it would be coded: L / 15 If you are adding a non-owned trailer, the liability limit is charged here. TIP It will show: L / 5 for a 5% surcharge on the liability.Cert. Field (Y/N): Defaults to N, leave as is.Driver Surcharge % (A/P/N/C): Drivers surcharges are added here. Ex. If you have a driver with a 25% surcharge due to convictions, you would put 25/-/-/25R/I Method: Defaults to 0 for no reinsurance. If there is reinsurance on this vehicle you willamend it to “8”<Enter>Halcion – Commercial Auto – February 2015 19
Vehicle Information ScreenYear: This will default from the prior screen.Make: Make of the vehicle. Ex. Dodge Ram 2500Model: Put the model information. This line does not print but has to be filled out correctly. Ex. Ram 2500Body: Type of vehicle Ex. Truck, Car, Van, PickupSEF 36 (Y/N): Defaults to N, do not change.SEF 23A (Y/N): Put N, this line does not affect the lessor or lien.Endt. Code / Additional Data / Amount: If you have an endorsement, you want to describe onthe papers that go out to the insured or a non-owned trailer it goes here. Ex. Endorsement Description: Ex. Non-owned Trailer without Section C Ex. Non-owned Trailer with Section CNOTE Even though you put the premium for the section c of the non-owned trailer on the Amount line it will not always transfer over to the premiums page. When rating out make sure that there is the charge under the 025L, if it is blank manually fill out the premium for the section c.<Enter>This will take you back to the main Risk Selection Screen. If you have more units to add, you doso here. If not you can hit F10 “G” to go to the general notes page to complete your notes forthe new business.Halcion – Commercial Auto – February 2015 20
Adding a Commercial TrailerTerritory: Each rating territory has a code; this code is entered here.Location: Each rating location has a code; this code is entered here. *See attached handout “Territory Codes” to get a list of all territory & location codes.Postal Code: Will default to the one entered on the address screen.Attached to Risk No.: This is the risk number of the vehicle that will be towing the trailer.Driver Nos. Princ: From the drivers you have entered you can now select which one will bethe principal on this vehicle. You can select any driver 1-9 that you have entered.Use: A brief description of the use of the vehicle.Vehicle Classification: This is the class for the type of unit your adding. Ex. Class 36, 44, 46 (Same as towing unit) *See attached Underwriter Authorities . BUC . DescriptionsSubclass: Default to “N”Bus. Use: Enter the business use code. *See attached Underwriter Authorities . BUC . DescriptionsDrv Rec/Rat Rec: Put the applicable driving record (0-6) in both blanks.RG Table (S/W/P): Use “S” unless price rated use “P”.Group: This field will automatically populate based on the vehicle code you have filled out. Soleave this one blank.Halcion – Commercial Auto – February 2015 21
Cargo (Y/N): Defaults to N, leave as is.Type: Enter “T”List Price: This will be the list rice divided by 1,000. Ex. $10,000 trailer would show as 10. Always round up, $10,500 would show as 11Body Code: “9”Yr: The year of the vehicle.Make: Make of the vehicle. Ex. Dodge Ram 2500Model: Put the model information. This line does not print but has to be filled out correctly. Ex. Ram 2500Serial No: The vehicles serial number.Price: If you have the vehicle price enter it here. Must be filled out.Interested Party (Y/N) : Defaults to N, amend to Y if there is an interested party.Liability: Enter the liability limit for the policy.Accident Benefits (Y/N): Defaults to N.All Perils: Fill out if you have all perils coverage.Collision: Fill out if you have collision coverage.Comp: Fill out if you have comp coverage.Sp Perils: Fill out if you have specified perils coverage.Liability % Factor: “5”Endorsements: Add any applicable endorsements. CAE should be applied to all risks.Surch/Disc (Cov/ /-/%): This is where you apply surcharges or discounts to specific coverages. Ex. To add 15% to liability it would be coded: L / 15Discounts: Apply any discounts. Ex. New Business = 2NB *See attached Plus Pack Cheat SheetR/I Method: Defaults to 0 for no reinsurance. If there is reinsurance on this vehicle, you willamend it to “8”<Enter>TIP To quickly delete the contents of any modifiable field, simply place your cursor at the beginning of the field and press the End key.Halcion – Commercial Auto – February 2015 22
Adding a Public VehicleThese risks must be manually rated, and documents must be manually completed.Territory: Each rating territory has a code; this code is entered here.Location: Each rating location has a code; this code is entered here. *See attached handout “Territory Codes” to get a list of all territory & location codes.Quality Code: Default the quality code to “02”Driver Nos. Princ / Others: From the drivers you have entered you can now select which onewill be the principal on this vehicle. You can select any driver 1-9 that you have entered.Cert. Field (Y/N): Defaults to N, leave as is.Use: A brief description of the use of the vehicle.Trips/Yr: “10”Vehicle Type (B P C): “B”Class: This is the class for the type of unit you are adding.Driving Record: Put the applicable driving record (0-6) in both blanks.Group: Fill out the vehicle rate groupSubclass: “B”Seat Code: “9”Vehicle Code: Check the rate group in VinLink so you know what the rate group should be.For light units, use the Rate Groups Car Codes table. From the fifth, sixth and seventh digit ofthe serial number. If you cannot find the four digit vehicle code on this sheet, or it’s a heavy unit.Use the rate group you got from Vin Link and take that number and get the V code from theRate Groups Table.Halcion – Commercial Auto – February 2015 23
Body Code: “C”Yr: The year of the vehicle.Serial No: The vehicles serial number.Cyls: Leave blank.No. Seats: Leave blank.Price: If you have the vehicle price enter it here. Must be filled out.Km/Yr: The annual kilometres driven per year, if you do not have, leave blank.Interested Party (Y/N): Defaults to N, amend to Y if there is an interested party.Accident Benefits (Y/N): Defaults to Y.Liability: Separate PH: Enter the liability limit for the policy.Liability: RH: Enter the liability limit for the SEF 6CAll Perils: Fill out if you have all perils coverage.Collision: Fill out if you have collision coverage.Comp: Fill out if you have comp coverage.Sp Perils: Fill out if you have specified perils coverage.DCPD Ded: Leave blank.Endorsements: Add any applicable endorsements. CAE should be applied to all risks.SEF 20: Daily: Leave blankTotal: Leave blank.SEF 22 Limit: 5000Surch/Disc (Cov/ /-/%): This is where you apply surcharges or discounts to specific coverages. Ex. To add 15% to liability it would be coded: L / 15Driver Surcharge % (A/P/N/C): Drivers surcharges are added here. Ex. If you have a driver with a 25% surcharge due to convictions you would put 25/-/-/25R/I Method: Defaults to 0 for no reinsurance. If there is reinsurance on this vehicle you willamend it to “8”<Enter>Halcion – Commercial Auto – February 2015 24
Additional Data ScreenYear: This will default from the prior screen.Make: Make of the vehicle. Ex. Dodge Ram 2500Model: Put the model information. This line does not print but has to be filled out correctly. Ex. Ram 2500Body: Type of vehicle Ex. Truck, Car, Van, PickupSEF 36 (Y/N): Defaults to N, do not change.SEF 23A (Y/N): Put N, this line does not affect the lessor or lien.Endt. Code / Additional Data / Amount: If you have an endorsement, you want to describe onthe papers that go out to the insured or a non-owned trailer it goes here. Ex. SEF 6C, SEF 22<Enter>Halcion – Commercial Auto – February 2015 25
Adding a SnowmobileTerritory: Each rating territory has a code; this code is entered here.Location: Each rating location has a code; this code is entered here. *See attached handout “Territory Codes” to get a list of all territory & location codes.Driver Nos. Princ: From the drivers you have entered you can now select which one will bethe principal on this vehicle. You can select any driver 1-9 that you have entered.Interested Party (Y/N): Defaults to N, amend to Y if there is an interested party.Driving Record: Put the applicable driving record (0-3) in both blanks.Birthdate: The birthday of the insured (ddmmyy)Style: Hit F1 to pull up the style menu. Based on the CCs of the snowmobile you will select anumber. Ex. 450 CC = 06 (401-500 CC)List Price: Hit F1 to pull up the price menu. Based on the value select the code. Ex. $3,600 = 07 ($3501-$4500)Year: Fill out the year of the vehicle.Make: Make of the vehicle. Ex. SkidooModel: Put the model information. This line does not print but has to be filled out correctly. Ex. SnowmobileCC: The cc’s for the snowmobile.Serial No: The vehicles serial number.Halcion – Commercial Auto – February 2015 26
Purchase Date: Inception date of the policy.Purchase Value: If you have the vehicle price enter it here. Must be filled out.Vehicle Code: When you look the serial number up in VinLink it will pull up the vehicle code.You will select the vehicle code that shows next to “Private Passenger Vehicle Code”To override it if you have an old snowmobile or you cannot get the code to come up in VinLinkuse “X799”Group: Should automatically populate based on the other information.Liability: Enter the liability limit for the policy.Accident Benefits (Y/N): Defaults to Y.All Perils: Fill out if you have all perils coverage.Collision: Fill out if you have collision coverage.Comp: Fill out if you have comp coverage.Sp Perils: Fill out if you have specified perils coverage.Endt 032: Will automatically populate “032” leave as is.Endorsements: Will auto populate S44, 040, 019, leave as is.Discounts: Apply any discounts. Ex. New Business = 2NBSurch/Disc (Cov/ /-/%): This is where you apply surcharges or discounts to specific coverages. Ex. To add 15% to liability it would be coded: L / 15Halcion – Commercial Auto – February 2015 27
Adding a MotorcycleTerritory: Each rating territory has a code; this code is entered here.Location: Each rating location has a code; this code is entered here. *See attached handout “Territory Codes” to get a list of all territory & location codes.Driver Nos. Princ: From the drivers you have entered you can now select which one will bethe principal on this vehicle. You can select any driver 1-9 that you have entered.Classification: 56Actual Rec: Put the applicable driving record (0-3) in all four blanks.Style: Hit F1 to pull up the style menu. Based on the CCs of the motorcycle you will select anumber.List Price: Hit F1 to pull up the price menu. Based on the value select the code.Subclass: “L”Year: Fill out the year of the vehicle.Make: Make of the vehicle. Ex. HondaModel: Put the model information. This line does not print but has to be filled out correctly. Ex. MotorcycleCC: The cc’s for the motorcycle.Serial No: The vehicles serial number.Purchase Date: Inception date of the policy.Purchase Value: If you have the vehicle price enter it here. Must be filled out.Halcion – Commercial Auto – February 2015 28
Vehicle Code: If you cannot find the correct code, you can use X899.Group: Should automatically populate based on the other information.Liability: Enter the liability limit for the policy.Accident Benefits (Y/N): Defaults to Y.All Perils: Fill out if you have all perils coverage.Collision: Fill out if you have collision coverage.Comp: Fill out if you have comp coverage.Sp Perils: Fill out if you have specified perils coverage.Endorsements: M44, 040 & 019 will automatically populate.Discounts: Apply any discounts. Ex. New Business = 2NBSurch/Disc (Cov/ /-/%): This is where you apply surcharges or discounts to specific coverages. Ex. To add 15% to liability it would be coded: L / 15Halcion – Commercial Auto – February 2015 29
Adding a ATVTerritory: Each rating territory has a code; this code is entered here.Location: Each rating location has a code; this code is entered here. *See attached handout “Territory Codes” to get a list of all territory & location codes.Driver Nos. Princ: From the drivers you have entered you can now select which one will bethe principal on this vehicle. You can select any driver 1-9 that you have entered.Classification: 56Actual Rec: Put the applicable driving record (0-3) in all four blanks.Style: Hit F1 to pull up the style menu. Based on the CCs of the ATV you will select a number.List Price: Hit F1 to pull up the price menu. Based on the value select the code.Subclass: “L”Year: Fill out the year of the vehicle.Make: Make of the vehicle. Ex. PolarisModel: Put the model information. This line does not print but has to be filled out correctly. Ex. ATVCC: The cc’s for the ATV.Serial No: The vehicles serial number.Purchase Date: Inception date of the policy.Purchase Value: If you have the vehicle price enter it here. Must be filled out.Vehicle Code: If you cannot find the correct code, you can use X899.Group: Should automatically populate based on the other information.Halcion – Commercial Auto – February 2015 30
Liability: Enter the liability limit for the policy.Accident Benefits (Y/N): Defaults to Y.All Perils: Fill out if you have all perils coverage.Collision: Fill out if you have collision coverage.Comp: Fill out if you have comp coverage.Sp Perils: Fill out if you have specified perils coverage.Endorsements: M44, 040 & 019 will automatically populate. Add 032 & 009.Discounts: Apply any discounts. Ex. New Business = 2NBSurch/Disc (Cov/ /-/%): This is where you apply surcharges or discounts to specific coverages. Ex. To add 15% to liability it would be coded: L / 15Halcion – Commercial Auto – February 2015 31
Adding a MotorhomeTerritory: Each rating territory has a code; this code is entered here.Location: Each rating location has a code; this code is entered here. *See attached handout “Territory Codes” to get a list of all territory & location codes.Driver Nos. Princ: From the drivers you have entered you can now select which one will bethe principal on this vehicle. You can select any driver 1-9 that you have entered.Classification: 01Actual Rec: Put the applicable driving record (0-3) in all four blanks.List Price: Hit F1 to pull up the price menu. Based on the value select the code.Use: “P”Subclass: “K”Year: Fill out the year of the vehicle.Make: Make of the vehicle.Model: Put the model information. This line does not print but has to be filled out correctly.Length (Ft.): How long the motorhome is.Serial No: The vehicles serial number.Purchase Date: Inception date of the policy.Purchase Value: If you have the vehicle price enter it here. Must be filled out.Liability: Enter the liability limit for the policy.Accident Benefits (Y/N): Defaults to Y.All Perils: Fill out if you have all perils coverage.Halcion – Commercial Auto – February 2015 32
Collision: Fill out if you have collision coverage.Comp: Fill out if you have comp coverage.Sp Perils: Fill out if you have specified perils coverage.Endorsements: 044, 040 & 019 will automatically populate.Discounts: Apply any discounts. Ex. New Business = 2NBSEF 20: Daily / Total: These will be filled out, blank them out.Surch/Disc (Cov/ /-/%): This is where you apply surcharges or discounts to specific coverages. Ex. To add 15% to liability it would be coded: L / 15Halcion – Commercial Auto – February 2015 33
Entering General Page (GP) NotesOnce all your vehicles are entered, you can enter your policy notes.F10 “G” will bring you to the GP section.When doing new business notes refer to the “New Biz Template” this will lay out everything youneed to enter in the notes. Make sure to follow the numbering and formatting.Halcion – Commercial Auto – February 2015 34
Completing the PolicyWhen you are ready to complete the policy you can hit F10 “R” to rate the policy.This will then pull up each vehicle premiums screen for your review prior to completing.Enter through the premium screen slowly until you see a “D” on the bottom right.This is the final step; once you hit enter, the policy will be issued and sent to the print room inCalgary.If at any time, something does not look right you can hit F10 “K” to return to the new business.Halcion – Commercial Auto – February 2015 35
Signing Off Halcion 1. Press Shift F11 to return to the Supersession Main Menu from anywhere in the system. 2. Press F3 from anywhere on this screen to bring up the Exit Menu. 3. With your cursor beside item 1, hit enter once and all of your session will be signed off.Halcion – Commercial Auto – February 2015 36
Lapses 1. To lapse a policy after the renewal has been issued, use the Lapses transaction. From the Underwriting Master Menu, enter Q (Lapses) in the Action field. 2. Then, from the Lapse Policy Sub Menu, select ‘A’ (Lapse Policy) and enter the Policy Number & Effective Date.NOTE On or after the effective date of the new renewal term, a cancellation transaction must be processed.Halcion – Commercial Auto – February 2015 37
3. Enter the Reason Terminated.4. Hit F10 ‘G’ to put in your notes and complete the transaction.Halcion – Commercial Auto – February 2015 38
Cancellations Insured/Broker Request 1. To cancel a policy midterm, use the Cancellations transaction. From the Underwriting Master Menu, enter C (Cancellations) in the Action field. 2. Then, from the Cancellation Policy Sub Menu, select ‘A’ (Cancel Policy) and enter the Policy Number & Effective Date.Halcion – Commercial Auto – February 2015 39
3. Enter the reason terminated. Hit F10 to get the submenu if you are not sure which reason code to put.4. Enter the Method: ’S’ for Short Rate and ‘P’ for Pro Rate.5. For Releases put ‘00’<Enter> 6. Hit F10 ‘P’ to post out and get the return premium. 7. Hit F10 ‘G’ to put in your notes and complete the transaction.Halcion – Commercial Auto – February 2015 40
Registered LetterDirect Bill 1. To cancel a policy for non-pay, use the Cancellations transaction. From the Underwriting Master Menu, enter C (Cancellations) in the Action field. 2. Then, from the Cancellation Policy Sub Menu, select ‘B’ (Cancel Policy – Registered Letter) and enter the Policy Number & Effective Date.Halcion – Commercial Auto – February 2015 41
3. Enter the reason terminated. Non-Pay Reason Codes 30 Non-pay of full premium 31 Non-pay of endorsement premium 32 Non-pay of installment 33 Non-pay of payment plan4. For Releases put ‘00’<Enter> 5. Hit F10 ‘G’ to put in your notes and complete the transaction.Halcion – Commercial Auto – February 2015 42
Agency Bill 1. To cancel a policy for non-pay, use the Cancellations transaction. From the Underwriting Master Menu, enter C (Cancellations) in the Action field. 2. Then, from the Cancellation Policy Sub Menu, select ‘B’ (Cancel Policy – Registered Letter) and enter the Policy Number & Effective Date.Halcion – Commercial Auto – February 2015 43
3. Enter the reason terminated. Non-Pay Reason Codes 30 Non-pay of full premium 31 Non-pay of endorsement premium 32 Non-pay of installment 33 Non-pay of payment plan4. For Releases put ‘00’5. For the Registered Ltr:Prm Pd section, get the premium the insured has paid the broker, from the broker. Enter that amount here, if nothing has been paid, put $0.6. For the Agt Credit Date: put the date the request was sent in. (not the cancellation date but the actual date the cancellation was requested.)<Enter> 7. Hit F10 ‘G’ to put in your notes and complete the transaction.Halcion – Commercial Auto – February 2015 44
ReinstatementsIf you cancel a policy in error, or need to reinstate a cancelled policy for any reason you can doit through the Reinstatements section of Halcion. 1. To reinstate a policy, use the Reinstatements transaction. From the Underwriting Master Menu, enter J (Reinstatements) in the Action field 2. From the Reinstatement Sub Menu select ‘A’ (Reinstate Policy) and enter the Policy Number & Effective DateHalcion – Commercial Auto – February 2015 45
3. This will bring you into the main reinstatement screen, from here hit Enter.4. This will bring you to the Risk Selection screen, to complete the reinstatement hit F10 ‘D’ to complete5. Hit F10 ‘G’ to put in your notes and complete the transaction.NOTE If you cancelled a file, you cannot reinstate until the next day. The policy needs to go through bath that night before the system will allow the reinstatement.Halcion – Commercial Auto – February 2015 46
Loss Information (F-Tran) IRCA Policies 1. Enter into the inquiry side of Halcion and go through ‘F’ to view the claims for the policy. 2. To get the basic details you can view this screen. It will show you the Opus claims number, the date of loss, date the loss was reported, the amount paid and the risk the loss was applied too. 3. For more in depth claims information you can go into Opus and use the external claims number to look up the claim. The Opus will be on your desktop.Halcion – Commercial Auto – February 2015 47
4. Once Opus is open, you can search the claim number you found in Halcion. Along the top toolbar, select ‘Claims Functions’ & ‘Find Claim’.5. Put the claim number in the Number field and hit ‘Find’.6. This will bring up 3 screens with claims information. Claim Base, Policy Details, Loss Details. It defaults to Claim Base.Halcion – Commercial Auto – February 2015 48
Claim BaseThis screen will show you: - Insureds information - The totals that have been paid out so far - Basic claim information will show the date of loss, date reported, status of the claim, and the percentage at fault. - Subfiles will show the type of loss being claimed.Halcion – Commercial Auto – February 2015 49
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