August 2018 Newsletter

NW REGIONAL NEWSLETTER HIGHLIGHTS FOR THE MONTH OF AUGUST August was our best month of the year so far with 260 units closed for 59.6M in volume. That is the good news, where we still struggle is our bases points of profitabil- ity. We continue floating in strange waters where pricing pressure and the higher cost of producing saleable loan has kept profits lower than expected. Fortunately our boat is not listing and we keep moving forward letting the waves pound our competition. Keep your life jackets snug and your jib tight this storm could be lasting a while. Last month I asked our branch managers to go through the processor Domo cards with their processors to see where your team matches up with the rest of the region. Speed wins and in order to out maneuver the other boats we need to make sure we are doing everything we can to get from application to approval in as few of days as possi- ble. Adam’s goal of 10 work days from app to close can’t happen if we can’t get to 10 days from app to approval. We are blessed with an excellent sales force and opera- tions team, now row together and win this race. Whittney Curran, Leon McKean, and filling in for Dave Perry was Jason Oswald repre- senting our region at the second Chairman’s Advisory Council meeting at home office in August. This group continues to work on how to simplify and reduce red tape in how we do business. Their voices are being heard on how to improve our product lines, train and support sales and operations along with fine tuning marketing to pro- vide our loan officers with a dynamic tool box. Too many companies drill down their message, where we listen to the 40 member Council to better position Academy for long term success. You know that I couldn’t end this newsletter without a big ‘BOUT TIME just finished our second week of college football and first week of NFL. Some of you may not be amused by my excitement but for those of us who thoroughly enjoy Friday Night Lights, College Game Day, Pac 12, Mountain West, Thursday, Sunday, and Monday night football then this is the best time of the year! Ok, back to boating. “We cannot direct the wind, but we can adjust the sails.” - Bertha Calloway -Dave Schile

EVELYN COX There will be no article from Evelyn this month, sad news instead. Evelyn’s husband Bill passed away on the 6th of September after a long hard fight with Lou Gehrig’s Disease otherwise known as ALS. We all love you Ev and Bill will be missed by all.

I would like to thank Tina, Monasue, Maggie and Jonathan for dropping everything to make a loan work after finding out the borrower had quit his job when trying to draw docs. A nasty surprise, but the borrowers are thankful that we were able to make this happen so quickly. ~Lynn Hergenreder Shout-Out to Camille Oeding for joining our team!!! You have already made such an impact on us and made this transition a breeze. Thank you for your support and friendship! I’m excited to see what the future hold for our team!! Welcome to the fam  ~Danielle Hurd Shout-out to Marci Witt for being the brains behind our whole operation. I can’t imagine trying to figure out my day to day without you! Thank you for always answering my call and helping me out with every problem! We couldn’t function without you!! Love you to the moon & back! ~Danielle Hurd I would like to recognize Darla Austin. She has been awesome in training me in some advanced procedures this month. She is extremely knowledgeable and patient. She has really helped me to be SHOUT OUT TO DAVE SCHILE FOR CLEARING more valuable to our team. OFF EVERYONE’S CARS DURING A SNOW DAY ~Heidi Williamson

Big shout out to the whole Meridian Legacy Office for their kindness, support, and sweet gestures while I have been going through health and family issues. You are the best work family ever! ~Heidi Williamson Shout out: You KNOW you have a fantabulous team when I get a call Mon- day, August 27 from my processor, and she says “HEY”, we can close ONE MORE loan this month! And I say, but it’s not supposed to close until Sep- tember 18 ! And I don’t want to ask everyone to do the double-back-flip to th do it. It does NOT NEED to close now. She said we CAN make this happen. And she said, and maybe you can get more brownie points from your real- tor! Well, that did happen!!! Thank you Darla, Laurie, Maggie, Brandi, and Chealee, for being the best team I have ever had the pleasure to work with! You guys ROCK! ~Mike McLean “The Davis Team wants to shout out and recognize Denise and Manesseh for jumping in and helping us out as we transition processor’s. They have been amazing to work with and are working hard to help get us on track and take great care of our clients. Thank you!” I would also like to give a shout out to Denise Vargas who has stepped up to help process and has done an amazing job on both the client experience and making sure that everything is taken care of for Tera and I as well. She is a huge asset to our team and I am very proud of her! ~Jamie Nettles

WELCOME OUR NEWEST EMPLOYEE MONASUE CRITES My daughter Chase and I moved to CDA from Southern Cali in December of 2017, so we could be here for my daughter Charli and her husband David for the birth of my 1 st grandbaby Grace who was born August 11. I have two adult daughters, Camille and Carmynn who still reside in Cali. I love it here and am enjoying all the boating and lake activities. I have been in the mortgage industry for over 20 years and am so excited to be working for Academy Mortgage.

CHARITY AND GOODWILL Andrew “Andy” Tschida sponsored the Fruitland, Idaho Renegades Little League for the Year. Way to go Andy! 1st ANNUAL RPAC BOWLING TOURNAMENT Tera Davis and Jamie Nettles participated. They had a great time and won some super cool trophies! The goal was to raise 9k and they raised 11k! They were able to connect with a lot of realtors as well as other industry professionals.

CHARITY AND GOODWILL Mike Lipinski’s Branch in Nampa donated school supplies for Nampa, Idaho School District for a “Fill the Bus” Charity in August. Left to Right: Jen Ploetz and Alice Thomas Laura Alexander organized a collection of school supplies from the Meridian, Eagle and Idaho Center Branches in Idaho. They were donated to a local Grade School in August and were very much appreciated.

CHARITY AND GOODWILL “Once again Tera Davis has shown how thoughtful, caring, and selfless she is in her recent opportunity to give back to someone in the community. Here in Walla Walla it just wouldn’t be the same if we didn’t see Jesse, a familiar face, out and about in his usual loca- tions on his bike waving at everyone with the biggest smile on his face you’ve ever seen. Jesse loves to say hi to everyone he sees and everyone in this community looks out for him. Recently there was a request put out to the citizens of Walla Walla. We were told that Jesse was having medical problems that resulted in him needing a safer bike otherwise he wouldn’t be able to do what he loves. Tera and her husband Don saw the request and without hesita- tion donated towards purchasing him his new bike on behalf of Academy Mortgage. We had the absolute pleasure of being there when Jesse received his new bike on Friday August 3 . rd He was so happy and just had to take his bike on a spin immediately after he got his new hel- met put on him  Because of generous and thoughtful people like the Davis’s Jesse was able to continue bringing his positivity, happiness and beautiful spirit to those that live and visit our wonderful town we call Walla Walla.”

AUGUST NUMBERS TOP FIVE BRANCHES IN THE NORTHWEST REGION LEGACY MERIDIAN 18,594,654 MERIDIAN 12,501755 COEUR D’ALENE 3,944,255 NAMPA 3, 283,661 NAMPA ID CENTER 2,707,066 TOP TEN IN VOLUME TOP TEN IN PURCHASE VOLUME Jason Oswald 6,846,909 Jason Oswald 5,967,996 David Perry 6,650,296 David Perry 5,540,563 Whittney Curran 3,315,917 Ryan Shelby 3,070,770 Ryan Shelby 3,282,770 Whittney Curran 3,034,833 Leon Baker 2,707,066 Scott Petersen 2,556,429 Tera Davis 2,666,257 Tera Davis 2,542,947 John Spiker 2,601,938 John Spiker 2,121,238 Scott Petersen 2,556,429 Leon Baker 2,106,591 Michael Louden 2,318,045 Teresa Metz 1,536,159 Teresa Metz 1,908,559 Vicki Leavitt 1,495,437 “Success usually comes to those who are too busy to be looking for it” ~Henry David Thoreau “Successful people do what unsuccessful people are not willing to do. Don’t wish it were easier; wish you were better” ~ Jim Rohn

NORTHWEST LOAN OFFICERS 1. Jason Oswald $6,846,909 23. Cheryl Lipp $968,114 2. David Perry $6,650,296 24. Jamie Nettles $905,348 3. Whittney Curran $3,315,917 25. Michael Julius $886,297 4. Ryan Shelby $3,282,770 26. Eloisa Rawson $816,437 5. Leon Baker $2,707,066 27. Alice Thomas $808,761 6. Tera Davis $2,666,257 28. Stephanie Johnson $704,032 7. John Spiker $2,601,938 29. Tina Ellis $633,310 8. Scott Petersen $2,556,429 30. Kristi Lacroix $604,438 9. Michael Louden $2,318,045 31. David Moberly $534,887 10. Teresa Metz $1,908,559 32. Mike Lipinski $521,816 11. Vicki Leavitt $1,795,106 33. Lisa Steinke $460,559 12. Jennifer Bender $1,485,698 34. Carolyn Summerton $348,500 13. Leon McKean $1,480,116 35. Heidi Bateman $305,453 14. Mike McLean $1,368,868 36. Craig Ballhagen $270,528 15. Monica Barton $1,260,830 37. Lynn Hergenreder $229,191 16. Karen Wright $1,168,469 38. Anne Erickson $227,050 17. Angie Prendergast $1,160,776 39. Andrew Tschida $205,567 18. Terry Anderson $1,107,720 40. Bob Beisly $164,803 19. Dean Gillmore $1,105,650 41. Brenda Heller $156,000 20. Maureen Miller $1,038,449 42. Adam Zachary $121,500 21. John Schaff $976,363 $59,646,096

Hi Team My good friend Nick Staker, USDA Guru out of Indiana just posted this tip on a new forum Academy is rolling out next month. Workplace is a platform I’ve been part of the test on for about three months (as part of the Chairman’s council). You will hear more about it on September 4 ahead of the rollout. This post is an example of our th effort to connect producing loan officers/managers with the entire company quick- ly. Nick is a high producing USDA loan officer, District Manager in the Midwest, peri- neal Presidents Club producer, Graduate of the 1 Leadership Academy and a very st good friend of mine. I was so pleased to see him share one of his MANY tricks of the trade. Starting in September, you too will become a part of this company wide forum as they roll it out to even more loan originators throughout the company. Here’s a post he just put up about the USDA loan program Did You Know: USDA AV > PP On a USDA Purchase (when Appraisal came in high- er than Purchase Price) you can roll in uncovered closing costs into the loan amount? USDA allows you to base the loan amount on APPRAISED VALUE. For ex- ample… If the contract price is $100k and the Appraised Value is $102k, we can set the base loan amount at $102k. The total loan amount will be $103,030 (or $102k plus the guarantee fee). The $2k difference between the AV and PP will be used to cover any uncovered clos- ing costs, discount fees, etc.. NOTE: This will be useful when a borrower is short funds to close or they have lim- ited funds and GUS is requiring reserves to maintain an approval. Full Details can be found in Chapter 3 (3.2 max loan amount) of the USDA CP Man- ual. Leon McKean, MBA