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Contents CATERING in THEORY Catering • Commercial versus non-profit cateringMODULES Accommodation • Commercial catering • The hospitality industry • Famous food outlet chains The world • Types of accommodation • Accommodation: services and facilities1 of Hospitality p. 9 In the Kitchen The staff The kitchen and the equipment • Meet the restaurant staff • Kitchen areas2 p. 27 • Kitchen brigade • Equipment • A chef’s uniform • Food preparation appliances • Hygiene • Cooking and refrigerating appliances • Cookware • Kitchen knives • Kitchen utensils Foods and Food stores and supplies Food preparation • Meat • Sourcing suppliers • Pulses • Poultry3 Preparation • Different kinds of suppliers • Cereals • Eggs p. 55 • Ordering and storing food • Cooking fats • Fish • Fruit and vegetables Cooking Food preservation Cooking techniques • Physical methods • Water cooking techniques4 p. 83 • Chemical methods • Fat cooking techniques • Physical-chemical and biological methods • Heat cooking techniques Menus • Mixed cooking techniques • Recipes5 p. 103 What’s in a menu? Special menus Safety and • Designing menus • Breakfast, lunch and dinner menus • Menu formats • Wine and dessert menus6 Nutrition • Understanding menus • Cheese menus p. 125 • Banqueting and special events menus • Religious menus Health and safety Diet and nutrition • HACCP • The eatwell plate • HACCP principles • Organic food and Genetically Modified • Critical control points and critical limits • Food transmitted infections and Organisms (GMOs) • The Mediterranean diet food poisoning • Food intolerances and allergies • Risks and preventive measures to combat • Alternative diets: macrobiotics and food contamination vegetarianism • Alternative diets: raw food, fruitarian and dissociated diets

A TASTE of LANGUAGE TURN UP THE HEAT! MOVE to the NET ONLINE WORKSHEETSVocabulary Grammar The stressful side of Starbucks • Accommodation in the UK: from• The world of • Present supper clubs Youth Hostel Accomodation to deluxe suites at Claridge’s or the hospitality simple vs Dorchester hotels• Compound Present continuous • Couch surfing and home exchanges nouns • Zero • Hotel staff positions conditional • Bubba Gump chain: history andVocabulary Grammar Green restaurants Eco-friendly pizzeria typical menus• Kitchen • Imperative • Linkers • A waiter’s uniform: from cafés to staff and fine dining restaurants equipment • Cake-making tins and utensils • Food mixers vs food processors with recipes • Fish kettle: origins and how to cook salmon in a fish kettleVocabulary Grammar Preparing a turkey How to carve a watermelon • Porridge: origins and recipes• Food and • The future into a rose • Different types of pastry • First • Butter in Anglo-Saxon cooking preparing conditional vs oil in Mediterranean cooking • Potato preparation and cuts • The art of sushiVocabulary Grammar Learning to cook How to make pancakes • Lactic acid fermentation and• Preservation • Past simple yogurt-making recipes and cooking and Past • New cooking techniques• Suffixes continuous • Heat transmission • Modals (1) • Conduction, convention and radiation • Mixed cooking technique recipesVocabulary Grammar How menus manipulate eMenus • Kids menus• Menus • Comparatives diners • English breakfast menus • Afternoon tea menus and • Wedding recipes superlatives • Past simple vs Present perfect simpleVocabulary Grammar How about some Slow food • HACCP tools: flowcharts and• Health, safety • Second and organic food? decision trees and nutrition third • Teenage and sports diets conditional • Eating disorders • Modals (2) of • Healthy recipes deduction • Vegetarian and macrobiotic recipes

MODULES CATERING in THEORY Bar and drinks • Beer Service • Types of bar • Spirits Service • Bar service • Cocktails7 p. 157 • Preparing for service • Understanding • How to serve Applying • Different types of service and serving wine • Buffet service and finger food • Wine appellation8 for a Job • Problems and complaints p. 187 Job descriptions Getting a job • How to become a chef • How to write a Curriculum Vitae • How to become a bartender, a sommelier or • How to write a covering letter • Job advertisements and interviews waiting staff • How to become a food and beverage managerCulinary CultureDOSSIERS UK vs USA Culinary • Food in the UK1 Geography • Food in the USA p. 206 Culinary Habits • British cuisine: traditions and festivities • American cuisine: traditions and festivities2 p. 214 Society and • Multicultural London • Multicultural New York3 Identity • British food blogs p. 222 • American food blogs Food Blogs4 p. 230 Institutions • UK institutions • American institutions5 p. 238Functions p. 246Word Bank p. 254Conversion Charts p. 263

A TASTE of LANGUAGE TURN UP THE HEAT! MOVE to the NET ONLINE WORKSHEETSVocabulary Grammar It’s happy hour for The Bloody Mary cocktail • Table setting• Service and • Present perfect cocktails • Finger food recipes • Recipes for cooking with the bar simple vs Present perfect continuous wine • Past perfect simple • Alcohol-free cocktails, vs Past perfect continuous shakes, smoothies and lassisVocabulary Grammar The transformation of An interview with Gordon • Famous Italian catering• Job • The passive food Ramsay schools • Modals (3) applications • A new professional figure:• Personal the water sommelier qualities • Tips: how to keep your and guests happy responsibilities • Culinary internships and coursesGOING DEEPER Cooking CLIL ONLINE WORKSHEETSA gastronomic tour of Wales Cooking art • Traditional Northern food UK: Yorkshire pudding The history of food in art recipeFood and religious festivals MOVE to the NET Contemporary art • Southern Soul food USA: Clam chowder recipeStreet food from around the world Cooking history • Food in Australia: from ‘barbies’ to ‘bush tucker’ The history of food in Britain • Easter food: Simmel cake recipeTravel food blogs MOVE to the NET • American holiday food: Pecan pie recipe Britain’s wild foods • South East Asian sweet recipesEU institutions Cooking literature The Mistress of Spices • Borough Market London MOVE to the NET • New York City dining Chicken Tikka Masala • Herbs and spices from around the world Cooking media Celebrity chefs • Famous British food blogs MOVE to the NET • Newspaper and food guide reviews Cook it Raw • From food blogs to food books Cooking law Food security • Fair trade vs food miles MOVE to the NET • Recent EFSA regulations Would you pay £9 for a sandwich? • Crop and market prices

Welcome to is an English course that helps learners to develop the necessary written and oralcommunication skills for today’s world of catering.Here is a quick guide to the main features of the book.There are 8 modules dealing with a wide range of topics, bothtechnical and sector related, and 5 dossiers covering the culturalbackground of the UK and the US, organised as follows: CATERING in THEORY Each module is divided into chapters and provides theoretical texts, as well as in-depth analysis and authentic articles. Each module includes exam preparation activities for Cambridge English: Preliminary (PET) in the first modules and First (FCE) in later ones. CULINARY CULTURE The comprehensive culture section provides a comparison between the culinary geography and history, society and identity, food blogs and institutions of the United Kingdom and the United States. Each of the 5 dossiers includes exam preparation activities for Cambridge English: Preliminary (PET) in the first dossiers and First (FCE) in later dossiers. The A TASTE of LANGUAGE section is divided into two parts: • Vocabulary to develop and consolidate the specific lexis of the module. • Grammar to practise, after a brief presentation, some of the most important grammatical areas. PET exam preparation activities for Cambridge English: Preliminary (PET) FCE exam preparation activities for Cambridge English: First (FCE)Extra material, MP3 audio files and the FLIP BOOK can be downloaded free of charge from www.elionline.com

The sections Turn up the heat!(in the modules) and GoingDeeper (in the dossiers) includearticles from the English-speakingpress and provide theopportunity to develop reading,listening, speaking and writingskills. Each module ends with a page called MOVE to the NET with authentic videos and internet links. The page is divided into four parts: • LOG IN!, a warm up activity to introduce the topic; • PASSWORDS, a list of lexical items from the video, with one or two exercises to help consolidate the language; • ON THE NET!, the video and a comprehension exercise. All the videos for this section are included in the FLIP BOOK; • LOG OUT!, an opportunity to discuss and debate the themes introduced in the video and the module.Boxes Cooking CLIL, the final section of the five cultureKey words and concepts are highlighted in bold dossiers, presents inter-disciplinary material whichwithin the text and there are three different types re-connects to curricular and extra-curricular topics.of callout box which add further detail and aid The section also includes Move to the net, with a videocomprehension: linked to one of the topics within the dossier, followed• The asterisk box (*) gives further insight into the by a comprehension activity. meaning, the linguistic characteristics or etymology of the terms or expressions in the text;• More about… adds further facts on one of the topics or themes;• The interactive box has links to one or more websites where students can find further information on the subject. In the FLIP BOOK, clicking on these links takes you directly to the relevant website page.The Functions section provides a range of examples A 7-page Word bank provides students with anof frequent and natural forms, such as giving advice, illustrated glossary with a vast range of vocabularyordering food and drink, expressing preferences, etc. divided into topics. The section ends with usefulEach function is followed by one or two exercises to conversion charts.consolidate the language.

The FLIP BOOK is the interactive digital version of the Coursebook and is full ofresources and tools to be used with an Interactive Whiteboard (IWB), helping theteacher to involve the students and make the lesson more interesting and effective.The FLIP BOOK contains all the contents of the The toolbar, on the right of the FLIP BOOK,Coursebook in multimedia format and groups makes working on the IWB easier as ittogether all the course components in one place: contains all the functions such as paint,the interactive exercises with autocorrect, the zoom, notes and print making it possible toaudio files and videos from the modules and the move between the pages of the FLIP BOOKvideos from the Move to the Net pages. and use them in the best possible way.The FLIP BOOK contains a complete User Guide which explains all the resources and tools available.

1ModuleThe World of HospitalityCATERING in THEORY TURN UP THE HEAT!Accommodation The stressful side of supper clubsCatering MOVE to the NETA TASTE of LANGUAGE StarbucksVOCABULARYThe world of hospitalityCompound nounsGRAMMARPresent simple vs Present continuousZero conditional 9

1Modulewarm up CATERING in THEORY1 What is accommodation hospitality? Choose the best The hospitality industry answer from the three definitions. Hospitality is a word used in travel and tourism to describe the services a customer Hospitality is... receives from an organisation or company such as catering, entertainment, A a place for accommodation, transport and other related tourist services. Businesses offering hospitality travellers, young include restaurants, pubs, bars, clubs, hotels as or homeless well as sports and leisure facilities. Hospitality people to stay. is a growing industry with hundreds of B businesses that millions of people making use of it each year. provide food, Two of the principal service areas of this drink, industry are catering and accommodation. accommodation We generally think of catering as or entertainment. organising food and drink services C what you get for social events or gatherings, when you stay in but catering is also part of hospital. our everyday lives at school, at work, in Business can mean: hospitals and even when • the activity of we travel. By accommodation making, buying, we usually mean the selling and supplying choice of where to goods or services for stay when we are on money. holiday, but we also It’s been a pleasure choose to do business with accommodation you. when we visit a place • a company, a for work or for study and commercial when we are travelling, for organisation such as example on a ship or on a train. a shop or a factory. They have got a small catering business.Activities reading comprehension 2 PET Read the text about the hospitality industry and choose the correct answer for each question. 1 Hospitality provides... A accommodation. B catering. C entertainment. D all of these. 2 Which of these businesses offer hospitality? A Bars. B Hotels. C Sports centres. D All of these. 3 The hospitality industry is... A growing. B in decline. C not very popular. D not changing. 4 Catering is organising food and drink for people... A at work. B in many different social situations. C on holiday. D outside. 5 Accommodation is available to... A students. B business people. C tourists. D all of these people. 10

The World of Hospitality | Module 1vocabulary Activities3 Read the text again and find the words for the definitions below. 1 someone who buys goods or services from a shop, company etc. _____________________ 2 things that are intended to amuse or interest people _____________________ 3 services that are provided for free time _____________________ 4 a place where travellers can stay _____________________ 5 to provide people with food and drink _____________________listening4 1.02 Listen to a woman completing a hospitality review and fill in the missing information.What are you reviewing? Accommodation Catering Entertainment Other [please specify] _______________________________________ Enter the name of the company and its location ________________________________________________________________ Purpose of visit: Business Pleasure Other [please specify] ____________________________________________________________ Rating:terrible poor OK good excellentRate the following things by shading the appropriate number of stars.Service Cost Facilities QualityWould you recommend it to your friends and family? Yes No MaybeClick here to submit your review.5 1.02 PET Listen again and decide if these statements are true (T) or false (F). T F 1 The hotel is in East London. 2 The woman thinks the rating system looks complicated. 3 She decides it’s actually easy enough. 4 The hotel staff are unfriendly and unhelpful. 5 The hotel rooms are on special offer. 6 The gym is very big. 7 The hotel and rooms are clean and tidy. 8 The woman would definitely recommend this room to friends and family. writing6 Think of a place you know and complete a review form about it like the one above. You can review accommodation such as a hotel, a campsite, or a B&B; catering in a restaurant or a bar; or some kind of sports or leisure facilities like a funfair or a sports centre. speaking7 Work in pairs. Take turns to ask and answer questions about the place you are reviewing. Here are some questions to help you. What’s the name...? • Where is...? • What is the purpose...? • How do you rate...? Why? • Would you recommend...? Why?/Why not? 11

Module 1 | CATERING in THEORYwarm up Types of accommodation1 Where do you Independent tourists are people who want to make their own travel plans and are happy usually stay when to find leisure and catering facilities without help.Young tourists of this kind tend to stay you go on holiday? in hostels, because they are a cheap and easy way to make friends and explore a new place. Mature independent tourists, including families, often book an apartment or avocabulary villa so that they are free to do what they want when they want.2 Look at the A second category of tourists are semi-independent. These are people who like to find some catering and leisure facilities nearby, but are also keen to have freedom of choice. pictures and match Staying in caravans, tents or camper vans on campsites is a cheap and convenient them with the option as there are often catering and leisure activities on site. different kinds of Mountain or beach chalets are a good choice for people looking for high quality accommodation. entertainment and leisure facilities. Alternatively a B&B (Bed and Breakfast) guarantees a meal every morning and often has bar and snack services, but there are not usually any 1 C hostel other services. Hotels are ideal for people interested in organised travel with a variety of catering and leisure facilities available. Cabins on cruise ships also provide all-inclusive 2 apartment packages, but tend to be expensive. Guesthouses are small hotels which offer a low-cost 3 villa and friendly option as they are usually run by families and are often in old farm or 4 campsite country houses. 5 chalet 6 B&B ABC 7 hotel 8 cabin 9 guesthouse Accommodation is uncountable in British English but countable in American English. In British English D E F ‘apartment’ only refers to holiday accommodation, whereas ‘flat’ refers to residential accommodation. In American English ‘apartment’ is used in both cases. GH IActivities reading comprehension 3 Read the text and complete the table with the types of accommodation from the text. independent travellers Accommodation for... organised travellers ____________________________ semi-independent travellers ____________________________ ____________________________ ____________________________ ____________________________ ____________________________ ____________________________ ____________________________ ____________________________ 12

The World of Hospitality | Module 1reading comprehension Activities4 PET The people below are all looking for a particular type of accommodation. Read what they say about themselves and decide which type of accommodation would be the most suitable for them. 1 ‘I don’t like everything to be organised for me, but I do like a lot of activities and catering facilities. I often go on a skiing holiday or a beach holiday.’ John ___________________________Peter 2 ‘I love being outside Anne 3 ‘My ideal holiday is whenDavid close to nature. I like to I don’t need to think be free to cook for myself, but it’s also about anybody or good to know that there anything and I don’t need are things to do and to cook, but places to eat all around.’ I like staying in small friendly places, maybe in _____________________ the countryside.’ 4 ‘I want my ______________________ accommodation to be cheap and I want to be 5 ‘I like luxurious completely free to come accommodation with and go as I want. I love lots of bars, cafés and meeting new people.’ restaurants to choose from. I like to be able to visit the _____________________ gym or the swimming pool when I want. My only Michael problem is I get seasick!’ _____________________writing5 Write a short description like the ones in exercise 4 about what you look for in accommodation. Here are some useful expressions to help you. I’m interested in... It’s good to... I love/I hate... I need/I don’t need... It’s fun to... My ideal holiday is… I want/I don’t want... I like/I don’t like...speaking6 Work in pairs and read each other’s descriptions. Decide which kind of accommodation is suitable for your partner and tell him/her. Does he/she agree with you? A I think a campsite is a good idea for you because you like the countryside and you’re interested in some leisure activities and you don’t want to cook all the time. Do you agree? B Yes, I do. I think a cabin on a cruise ship is the ideal accommodation for you as you want luxury and lots of different catering and leisure options. Do you agree? A No, I don’t, because I get seasick! 13

Module 1 | CATERING in THEORYwarm up Accommodation: services and facilities1 Match these Services and facilities vary a lot depending on the type of accommodation you opt for. expressions with When you book a room at a hotel you choose between: bed and breakfast, when you their definitions. have a room for the night and a meal the next morning; half board, when you get breakfast and dinner; full board when you eat all your meals at the hotel. 1 bed and In addition to this, most hotels, guest houses and B&Bs provide a TV, a desk and a breakfast hospitality tray in your room, which has things to make hot drinks. They also offer a housekeeping service, so staff clean your room and en suite bathroom and change your 2 half board bedding and towels every day. Most luxury hotels also offer a complimentary wi-fi 3 full board internet service, satellite TV, a hairdryer, an iron, toiletries, a safe in your room and early morning wake-up calls. At an a when you eat extra cost, you can consume soft two meals in a drinks and alcoholic beverages hotel from the room’s minibar, order room service from reception, as b when you eat well as making use of services all your meals in such as laundry, valet parking a hotel and tourist services. Nowadays, hotels at the c a room for the high end of the market night and a meal often have spa and the next morning fitness facilities, swimming pools, conference rooms, as well as restaurants and bars for guests to use.Activities reading comprehension T F 2 PET Read the text and decide if these sentences are true (T) or false (F). ________e_n_s_u_i_te________ 1 Services and facilities are the same in all types of accommodation. _____________________ 2 A hospitality tray provides you with things to make hot drinks in your room. _____________________ 3 The housekeeping service is only available in luxury hotels. _____________________ 4 In economy hotels you have to change your own bedding and towels. _____________________ 5 All hotels have satellite TV in the bedrooms. _____________________ 6 You don’t have to pay for an early morning wake-up call in luxury hotels. _____________________ 7 You have to pay for drinks you consume from the minibar. _____________________ 8 Most hotels have spa and fitness facilities nowadays. vocabulary 3 Read the text again and find the words for the definitions below. 1 joined to a bedroom 2 something you do not pay for 3 a service of washing and ironing clothes 4 food and drink delivered to your room 5 a service which parks your car for you 6 a telephone call you can receive to wake you up 7 without wires 8 a room cleaning service 14

The World of Hospitality | Module 1 Activitiesvocabulary4 Match these words with their pictures. hospitality tray • desk • hairdryer • iron • toiletries • safe • bedding • towels1 ________t_o_w_e_l_s _______ 2 ____________________ 3 ____________________ 4 ____________________5 ____________________ 6 ____________________ 7 ____________________ 8 ____________________listening Activities5 1.03 Listen to the conversation between a guest and the receptionist. Put a tick (✓) near the objects that are present and a cross (8) near the ones that are not present in the room. 1 towels 4 iron 6 desk 2 toiletries 5 hairdryer 7 bedding 3 safe 6 1.04 PET Listen to a guest checking in at the hotel reception. Fill in the missing information. HOTEL INTERCONTINENTAL – PARIS Surname: _________________________________ First Name: ______________________________________ Address: ___________________________________________________________________________________ City: __________________________ Country: ____________________ Post Code: _____________________ Telephone: _________________________________ Mobile: _________________________________________ Email: _____________________________________________________________________________________ Type of room: [delete as appropriate] single room / double room single occupancy / double room with bath / shower / bath & shower Type of board: [delete as appropriate] full board / half board / B&B Arrival Date: _____________________ Departure Date: _____________________ Total: ______ nights I authorise the Paris Intercontinental Hotel to charge my credit card with the full amount due. Credit Card type: ____________ Signature: ____________L__e_e__N_o_r_r_i_s______________ Room number: ___speaking7 Work in pairs. Role play the conversation between the hotel receptionist and the customer and complete the hotel registration form with your partner’s information. A Good morning, Sir/Madam. Can I help you? B Yes, I’d like to check in, please. 15

Module 1 | CATERING in THEORYwarm up catering1 List the venues Commercial versus non-profit catering where you think Catering is the provision of food and drink and it is divided into two basic sectors: there is catering. commercial businesses, where the main aim is to make a profit, and non-commercial businesses (welfare), where the main aim is to provide a non-profit-making social service. Further differences between the two sectors include the fact that commercial catering is open to a general market and competes with other catering outlets and so needs to balance food production costs, product quality and customer satisfaction. In contrast, welfare catering services are open to a limited market, usually contract outside suppliers and provide good catering at reduced prices. Commercial catering is usually found in hotels, restaurants, pubs, bars and cafés, but it can also be found in the transport industry in places such as railway stations, airports or motorway service stations and on trains, ships or aeroplanes. Catering at private events such as wedding receptions or public events including rock concerts or football matches is also considered commercial. Welfare catering ranges from providing food for workers at a subsidised price in factory or office block canteens, to catering in hospitals, schools or prisons, where people pay nothing or very little for the service.Activities reading comprehension 2 Read the text and complete the missing information in the table. Can you think of any more? main aim Commercial (profit) Welfare (non profit) kind of market and (1) _________________________________ to provide a service not to make a competition ____________________________________ profit commercial considerations it is open to a general market and (2) ______________________________ competes with other outlets ________________________________ examples to balance food production costs, product (3) ______________________________ quality and customers’ satisfaction ________________________________ hotels, restaurants, pubs, bars and cafés (7) ______________________________ (4) _________________________________ (8) ______________________________ (5) _________________________________ (6) _________________________________ 16

The World of Hospitality | Module 1vocabulary Activities3 Read the text again and complete these sentences with the words from the box. canteen • profit • provision • reception • subsidised • welfare 1 Companies that run to help others and not to make money are non-____________ making. 2 There is an important ____________ this evening for all the VIPs. 3 I usually have lunch in the college ____________ because it’s good value. 4 People often complain that the ____________ system gives people an excuse not to go to work because they get money for doing nothing. 5 Nowadays a lot of children in the UK have free or ____________ school meals because their families can’t pay for them. 6 When there are wars or natural disasters, organisations like the Red Cross are responsible for the ____________ of emergency aid.listening4 1.05 Listen to the following conversations. Decide where the people are and what the relationship between the people is (friends, customers and waiter/waitress, customer and server, cabin staff and passenger, patient and server, student and server, server and public, etc.). Venue Relationship Conversation 1 _____________s_c_h_o_o_l_c_a_n_t_ee_n____________ _______________________________________ Conversation 2 ____________________________________ _______________________________________ Conversation 3 ____________________________________ _______________________________________ Conversation 4 ____________________________________ _______________________________________5 1.06 Mrs Taylor telephones the Grissino Restaurant to book a table for two. Read the conversation and complete it with the expressions from the box. Then listen and check your answers. Can I help you • certainly • for how many people • I’d like to reserve a table • Can I have your name • see you this evening Waiter Good afternoon, Grissino Restaurant. (1) ____________C__a_n__I _h_e_lp__y_o_u____________? Mrs Taylor Yes. You can. (2) ____________________________________, please. Waiter (3) ____________________________________, Madam. For what day, please? Mrs Taylor For today. Waiter OK, so that’s the 9th. And what time? Mrs Taylor Half past nine, please. Waiter And (4) ____________________________________? Mrs Taylor Just two. Waiter (5) ____________________________________, please? Mrs Taylor Mrs Taylor. Waiter Could you spell that please, Madam? Mrs Taylor Yes, it’s T-A-Y-L-O-R. Waiter Thank you. So, that’s a table for two at nine-thirty this evening. Thank you very much Mrs Taylor, (6) ____________________________________. Mrs Taylor Lovely. Goodbye.speaking6 Work in pairs A and B. Role play similar telephone conversations to book a table. Take turns to play the waiter and the customer and use the conversation in exercise 5 to help you. 17

Module 1 | CATERING in THEORYwarm up Commercial catering1 What kind of food There is a wide variety of commercial catering available. do you like to eat? Fast food outlets are popular nowadays. They are often part of a chain or franchise, so Do you have a prices and products are always the same everywhere. They cook and serve food very favourite food quickly, specialising in dishes like burgers, kebabs and pizzas. They are usually either outlet? self-service restaurants, where you eat in, or takeaways, where you eat out. Many ethnic restaurants also offer a takeaway or home delivery service. The mostvocabulary popular ones serve Chinese or Indian cuisine, but they often have an eat-in restaurant2 Match these too with waiter service. They can offer either an à la carte menu, when all dishes are prepared to order, or a table d’hôte menu, when there is a fixed number of courses different types of with a choice within each course. food and drink Speciality restaurants serving steak, fish or vegetarian food also offer both kinds of outlet with the menu. Generally more expensive fine dining or gourmet restaurants only have an à la pictures. carte menu and always offer waiter service. In addition to restaurants, cafés, bars and pubs also provide catering. Cafés serve 1 C café reasonably priced hot and cold drinks, light meals or snacks and are usually only open during the day. Bars and pubs are always open at night but increasingly they are serving 2 ethnic food and drinks during the day too. Pubs tend to serve traditional home-cooked food, restaurant whereas bars serve European-style menus. 3 fast food ABC restaurant 4 fine dining restaurant 5 pub 6 takeaway An outlet is a point from which goods are sold or distributed. For example a fast food outlet is where fast food is sold; a designer outlet store is where designer clothes are sold. D E FActivities vocabulary 3 Read the text and match the words and expressions with their definitions. 1 à la carte menu a informal restaurants serving reasonably priced dishes 2 cafés 3 ethnic restaurants b high quality food served to order by a waiter or waitress 4 fine dining 5 home delivery c 1 when all dishes are prepared to order 6 table d’hôte menu 7 takeaway d when you order food over the phone and somebody brings it to your home 8 waiter service e when someone comes to your table to take your order and serve you f when there is a fixed number of courses with a choice within each course g restaurants serving food from foreign countries h when you buy food in a restaurant but you eat it at home 18

The World of Hospitality | Module 1reading comprehension 4 What kind of foods can you eat at a specialist Activities4 Read the text again and answer these questions. restaurant? 1 Why do you know what to expect in chain 5 When are cafés normally open? restaurants? 6 How does pub and bar food usually differ? 2 What is the main characteristic of fast food restaurants? 3 Which are the most popular ethnic restaurants?writing5 Complete this catering survey for the area you live in.CATERING SURVEY[Please tick your answers.]• What kind of restaurants are available in your area? à la carte fine dining table d’hôte specialist [please specify] ______________________ ethnic [please specify] _________________ fast food outlets [please specify] ________________ other [please specify] __________________• Is the service good? Yes, usually. Not always. Sometimes. Not usually.• How much does an average meal cost? ________________________________________________________• Are they easy to reach using public transport? Yes, they are. Yes, some are. No, they aren’t.• Are there many cafés/bars and pubs available in your area? Yes, there are. No, there aren’t.• What is good about them? cost atmosphere service food and drink other [please specify] • What could be improved? cost atmosphere service food and drink other [please specify] • Where would you recommend having an eat-in meal in your area and why? _________________________ __________________________________________________________________________________________• Where would you recommend purchasing a takeaway meal in your area and why? ____________________ __________________________________________________________________________________________• What catering services do you think are missing in your area? _____________________________________6 Use the information in exercise 5 to write a short entry for an online guide about the catering services available in your area. Include a general introduction and some specific recommendations. You could give marks out of five for cost, atmosphere, service and food and drink and suggest the best dishes to try. Remember to make it as inviting and interesting as possible.Catering in LondonRome has all kinds of different restaurants: specialist, ethnic, fast food as well as a wide range of fine diningrestaurants, cafés, pubs and bars.Best fast food restaurant…Best ethnic restaurant… 19

Module 1 | CATERING in THEORYwarm up Famous food outlet chains1 Can you name any Fast food restaurants are often part of a chain or famous franchise. We all know McDonald’s, but how many of you international food also know Burger King, another US fast food restaurant outlet chains? Do with outlets all over the world, selling burgers, side orders, you have any in soft drinks and desserts? Most of us are familiar with KFC your country? (Kentucky Fried Chicken) serving food inspired by spicy cuisine from the southern states of the USA. However, a Peri-Peri or Piri-Piri is new kind of speciality chicken restaurant is now very popular a very hot sauce made in the UK. South African Nando’s serves flame grilled with red chilli peppers chicken marinated in a spicy sauce called Peri-Peri . originating in the You can even buy Nando’s sauces in supermarkets. countries of southern Of the many chains of pizzerias in the UK, the American Africa. When the Pizza Hut is very well-known for its lunchtime pizza and Portuguese colonised salad bar where you can eat as much as you want for Mozambique, they a fixed price. British alternatives are Pizza Express integrated Piri-Piri into and Ask, a more formal chain, serving pizza and their culinary tradition Italian pasta dishes. and then exported it The Hard Rock Café is probably the best known to South Africa during theme restaurant, serving a combination of the Gold Rush. It was snacks and main courses like burgers, steaks, later discovered and sandwiches, salads, alcoholic and soft drinks. brought back to the The main reason people visit Hard Rock UK. Cafés is for the rock and roll memorabilia, not the food and drink. Nowadays, star quality, as well as the promise of fine dining, is making more and more people visit the exclusive restaurant chains of British TV celebrity chefs like Jamie Oliver’s Italian chain or French chef Raymond Blanc’s Brasserie Blanc chain of restaurants.Activities vocabulary 2 Read the text and complete this table with appropriate vocabulary. Can you add any more words to each column? Food Drinks Types of meals/ Cooking/ Regional cooking courses Preparation burgers, ________ soft drinks, ______ techniques southern states of ________________ ________________ side orders, _____ the USA, ________ ________________ ________________ ________________ flame grilled, ____ ________________ ________________ ________________ ________________ ________________ ________________ ________________ ________________ ________________ ________________ ________________ ________________ ________________ ________________ ________________ ________________ ________________ ________________ ________________ ________________ ________________ ________________ ________________ ________________ ________________ ________________ ________________ ________________ ________________ ________________ ________________ ________________ ________________ ________________ ________________ ________________ ________________ ________________ ________________ 20

The World of Hospitality | Module 1reading comprehension Activities3 Read the text again and decide where you go if you want the following things. Be careful, there is more than one answer to some of the questions! Where do you go... __M__cD__o_n_a_l_d_’s_,_B_u__rg_e_r_K__in__g_, _H_a_r_d__R_o_c_k__C_a_f_é_…__________ 1 for a burger? 2 if you like spicy food? _________________________________________________ 3 if you want pasta? _________________________________________________ 4 for fine dining? _________________________________________________ 5 to eat chicken? _________________________________________________ 6 to eat as much as you can for a fixed price? _________________________________________________ 7 to eat Italian food? _________________________________________________ 8 if you like rock’n’roll? _________________________________________________4 Look at the extracts of the advertisements and match them with the types of restaurants.burger restaurant • pizzeria • celebrity chef restaurant • theme restaurantDo you want an evening to remember: a Do you like watching old Western films?great atmosphere, fine dining and a chance Would you like to eat buffalo and snaketo meet a great British chef? Then book your meat while watching a saloon bar fight righttable now at the opening night of Nigel out of the American Wild West? Then OK,Slater’s new London bistro. Corral is the restaurant for you!Hurry! Tickets are selling fast! 2 ____________________________________1 ____________________________________Choose the toppings you want! Help the Eat them with cheese, bacon, flame-grilled, spicychef prepare the dough and put your chicken or even vegetarian. Choose any toppingpizza in the wood oven. Then enjoy the you want. We cook all our burgers to order andauthentic taste of Casa Vincenzo! serve them with side orders of fries and salad.A little piece of Italy. Come to Kings for the true fast food experience!3 ____________________________________ 4 ____________________________________speaking5 PET Work in pairs. You and your friend are trying to decide where to go for a meal. Look at the four descriptions in exercise 4, then discuss and decide where you want to go. A Where do you want to go for a meal? B I like the idea of the theme restaurant. It’s very exciting. C Oh, no! I don’t want to eat snake and buffalo... 21

1ModuleA TASTE of LANGUAGEVocabularyCompound nounsCompound nouns are words that are put together to form new ones. The first one acts like an adjective and it describes thesecond one. They can be written as one word, as two separate words or as a hyphenated word.takeaway valet parking wi-fi1 Complete the table with the following words from module 1. à la carte • aeroplane • bar • buffet • cabin • caravan • chalet • coach • ethnic • ferry • fine dining • hostel • housekeeping • laundry • pub • restaurant • room service • snack • table d’hôte • takeaway • taxi • train • valet parking • villa • wake-up call accommodation hotel service menus catering outlet transportcabin housekeeping buffet bar aeroplane________________ ________________ ________________ ________________ ________________________________ ________________ ________________ ________________ ________________________________ ________________ ________________ ________________ ________________________________ ________________ ________________ ________________ ________________2 Choose the word that means the same. 1 franchise: A agreement B French C post D sale 2 delivery: A extremely B service C transfer D uniform 3 spicy: A cold B exciting C hot D mild 4 canteen: A cellar B dining hall C kitchen D toilet 5 complimentary: A additional B free C happy D nice 6 welfare: A business B cost C spa D well-being 7 wi-fi: A cordless B greet C high-tech D stereo 8 leisure: A food B free time C sleep D work 9 package: A adventurous B all-inclusive C independent D limited 10 recommend: A worry B start C introduce D advise3 Read the clues and solve the anagrams to find the names of different types of restaurants. 1 where you eat in a place of work necaten ___c_a_n_t_e_en___ 2 the owner is a famous TV personality telbyceri fech 3 it serves food from a different country nitech ___________ 4 you can eat food like burgers and kebabs cooked very quickly tafs dofo ___________ 5 where you go if you want high quality food and waiter service inef ngidin ___________ 6 where you go if you want to be sure of what you find on the menu ___________ shanfirce and how much it costs ___________ 7 you can eat particular foods like steak or vegetarian dishes in this kind peliscyati meeth ___________ of restaurant ___________ 8 it is a good place to go if you like a special atmosphere and unusual food 22

The World of Hospitality | Module 1Grammar Present simple vs Present continuous We use the Present simple to describe habitual actions and routines or things that are always true. The most popular ethnic restaurants serve Chinese or Indian cuisine.    How does pub and bar food differ? We generally use the Present continuous with adverbs of frequency like always, usually, often, normally, sometimes, rarely, occasionally, seldom, hardly ever, never (ever) or time expressions like daily, twice a week, four times a month, every year… Fast food restaurants are often part of a chain or franchise. We use the Present continuous to describe an action which takes place at the time of speaking or to describe temporary situations, often with time expressions like now, at the moment, at present. Right now people are drinking a coffee all over the world.  Nowadays chefs are becoming very creative.1 Underline the correct form of the verb. 1 Independent tourists are often booking/often book an apartment or a villa. 2 I am going/go out to eat every week. 3 Takeaway restaurants are becoming/become popular because they are providing/provide a cheap and convenient alternative to restaurants. 4 Nowadays, star quality, as well as the promise of fine dining, is making/makes more and more people visit the exclusive restaurant chains of TV celebrity chefs. 5 ‘Are you liking/Do you like your food, Sir?’ ‘Yes, I’m really enjoying/really enjoy it, thank you’. 6 ‘The buffet car is now open to customers. Today we are offering/offer a selection of hot and cold snacks and drinks...’.2 Put each verb in the correct tense, Present simple or Present continuous. 1 The word hospitality _______________ (describe) many different services. 2 Increasingly, fast food chains _______________ (dominate) the food market in Europe and America. 3 We _______________ (cook) all our dishes to order in this restaurant. 4 Ugh! I _______________ (not want) to eat snake or buffalo! 5 Accommodation means where you _______________ (stay). Zero conditional We use Zero conditionals when the if clause expresses a habitual condition, real events or universal situations or truths. We use the Present simple both in the if clause and in the main clause. If you stay in a youth hostel, you make a lot of friends. When you book half board, you get breakfast and an evening meal.3 Match the two parts of the sentences. a you don’t get waiter service. b the telephone rings in your room. 1 When you eat too much fast food, c you need an all inclusive package. 2 If you like organised holidays, d you don’t have to pay. 3 If you eat in a canteen, e you get fat. 4 When you order a wake-up call, 5 If toiletries are complimentary, 4 Translate the following text into your language. When you cater for a social event, there are many things to consider: the venue, the type of event, the number of guests, the menu and any particular dietary needs like allergies or vegetarianism. Plan the menu carefully and make sure you cater for everybody. Visit the venue to decide what decorations you need. Check the number of guests so you can organise the seating. Above all, stay calm! 23

1ModuleTURN UP THE HEAT!the stressful side of supper clubsT he cool thing in city eating right now is supper clubs, also known as ‘pop-ups’ . These are a mixture of a restaurant and a dinner party: more casual than the first, more businesslike than the second. You pay money to visit a secret underground location, basically someone’s home, where you eat dinner, sitting with a group of strangers. I find the idea of being a supper club host very stressful because there is a performance aspect to cooking. Some people are good at this. Those who are very good at it become professional chefs, but even many domestic cooks love applause. How else can we explain the existence of Come Dine with Me, the popular British Channel 4 show where competitive cooks host dinner parties for strangers and try to win cash prizes as the best cook? The truth is all cooks probably have an ideal audience. Many of us cook well when alone, because there’s no one to please but ourselves. You can make a big plate of garlic-butter mushrooms on toast without offending anyone with the smell. Then again, many people don’t bother cooking solitary meals, thinking it’s not worth the effort. My own ideal audience is close family, because I know everyone’s dislikes and don’t feel judged. Though I say it myself, I do a decent family supper. By contrast, I am a terrible dinner-party cook. As soon as I know someone is coming to dinner I become afraid. Suddenly I don’t remember how to cook. Being a food writer doesn’t help because people expect me to be a good cook, which makes me panic. I put my faith in cookbooks, and make the classic mistake of trying new dishes, which never quite work. If you want to get a good meal at my house, please don’t tell me you’re coming round. Just turn up, ideally on a weeknight. I can’t promise culinary fireworks, but I can promise good quality food and atmospheric candles all free of charge in a top secret supper club! Source: The Telegraph ‘Pop-ups’ are temporary restaurants often operated in people’s homes. People usually advertise their supper nights through social media networks. 24

The World of Hospitality | Module 1reading comprehension1 PET Read the article and choose the correct answer, A, B, C or D. 1 Supper clubs are... 4 Which of these statements is true? A new restaurants. A Different people cook well in different B very casual. C in people’s homes. situations. D underground. B It’s not worth cooking just for yourself. C We all cook well when we’re alone. 2 What does the writer find stressful about D We all prefer cooking for other people. supper clubs? 5 The author... A The idea of eating with strangers. A can’t cook very well. B The idea of performing in front of others. B hates cooking for her family. C The fact that there is money involved. C is afraid of cooking at dinner parties. D The fact that other people see her home. D loves cooking garlic-butter mushrooms on toast. 3 Come Dine with Me is... 6 If you want to get a good meal at her house, you A a popular US TV show. need to... B based on a competitive dinner party. C a programme about friends cooking dinner A give her a new recipe to follow. B go at the weekend. for each other. C pay a lot of money. D a famous British supper club. D turn up uninvited.2 Read the article again and answer these questions. 1 Do you agree with the author of the article that hosting a supper club is stressful? Why?/Why not? 2 Who is your ideal audience when cooking? 3 Do you know of any supper clubs near where you live? Do you think they could be successful?listening3 1.07 PET You will hear some information about a new pop-up restaurant. For each question, fill in the missing information in the numbered space.Secret Gourmet Pop-Up LTFoiomcraemt:ioeorvnee: ri(ny1f)(o3_r_)m__a__t__io___n___a__n__d____t_o___r__e__s_ea_rtv_e_(4_a)_p___l_a__c__e___e__m___a__i_l__s__e__c__r_e tgNoCuoursmmt:be(et5@r)og_f_mp_al_ai_lc.c_eo_s_.:u_(k_2o_) _r__t_e___l_e__p__h__o__n__e__:__(__6__)___________________________________writing4 PET Write a short email (35-45 words) to Nick Simons, the Secret Gourmet host. In your email: • reserve two places for the next Secret Gourmet night; • tell him you are allergic to nuts; • ask for directions on how to get there.speaking5 Work in pairs. Imagine you and your partner want to host a supper club together. Decide: • what kind of food you want to prepare (fast food, fine dining, vegetarian, etc.); • the ambience you want to create (sophisticated, casual, retro, etc.); • where and when to host the supper club (in somebody’s house, on somebody’s boat, etc., every week, month, etc.); • how many guests you can host (decide on a maximum number but consider your venue); • any other information (theme/costume/entertainment, etc.). 25

1Module The World of HospitalityMOVE to thCeANTEETRING in THEORYStarbucksLog in!1 1.08 What do you know about coffee? Decide if these statements are true (T) or false (F). Then listen and check your answers. T F 1 Columbia is the top coffee producer in the world. 2 Coffee is originally from Ethiopia. 3 The word coffee comes from the French language. 4 Coffee keeps people awake. 5 People in Finland consume more coffee per person than any other nation. 6 In 2001 Brazil produced a coffee-scented postage stamp. P asswords 2 Match the type of coffee with how you prepare it. Types of coffee drinks 1 americano a Add a small amount of steamed milk to espresso. americano 2 cappuccino b Add a shot of espresso to steamed milk. espresso 3 caffé mocha c Add hot water to espresso.G loctsuasrpkapisurhcyccionfofee caffé mocha 4 caffé macchiato d  Add low fat steamed and frothed milk to espresso in a caffé latte caffé macchiato 5 skinny latte 3:1 ratio. skinny latte latte macchiato 6 latte macchiato e  Add steamed, frothed milk and cocoa to espresso. frappuccino f  Add steamed milk, frothed milk and espresso in equalK eywords amounts. ON THE NET!3 Have a look at this video and answer these questions. 1 In which city did Starbucks originate? 2 When did the first Starbucks open? 3 Where did Howard Schultz go in 1982? 4 What was Howard Schultz’s job at the time? 5 What did he start selling by the cup? 6 How many countries are Starbucks present in now?Log out! www.britishcoffeeassociation.org www.ncausa.org4 Ask and answer in pairs. http://kidshealth.org/ http://starbucks.co.uk/ 1 What kind of coffee or other drink do you like? 2 Do you like to sit and chat while you are in a café? 3 Have you ever been to Starbucks cafés? 4 Where do you usually drink coffee or other drinks? 5 Do you like the idea of cafés where you can order exactly the same drink all over the world?26

INTERMEDIATE TO UPPER INTERMEDIATE Excellent! is an English course that helps B1-B2 learners to develop the necessary written and oral communication skills for today’s world of catering. With its clear layout and presentation, in-depth analysis of the world of catering and the use of authentic articles and multimedia material (videos and internet links), this course combines both theoretical concepts and practical know-how and concentrates on the systematic expansion of reading, listening, writing and speaking skills. Further material and activities can be downloaded from www.elionline.comFor the student For the teacherCoursebook Teacher’s Pack• Online resources on www.elionline.com • 2 audio CDs • Teacher’s Flip BookISBN 978-88-536-1404-9 • CD-ROM Test Maker • Online resources on www.elionline.com ISBN www.elionline.com