Behavioral Based Safety Leadership & Root Cause Analysis, 06 - 10 March 2016 Dubai UAE

BEHAVIORAL “Best-selling Behavioral Safety workshop BASED SAFETY in the GCC Region” LEADERSHIP & ROOT CAUSE ANALYSISSAFETY 06 - 10 MARCH 2016SERIES RADISSON BLU DUBAI DEIRA CREEK UNITED ARAB EMIRATESCOURSE OVERVIEW YOUR INTERNATIONALIMPROVE YOUR BBS PROCESS TO REALIZE ZERO INJURIES ! COURSE FACILITATORBehavioral Based Safety Leadership & Root Cause Analysis is a comprehensive Dr. Daniel J. Morantraining workshop that looks at key safety strategies & methods in achieving zeroinjury in industry. Ph.D, BCBA-DThis results-oriented workshop is based on the premise that people learn by Senior Vice-Presidentdoing. It consists of eight modules that have specific exercises to ensure learning QualitySafetyEdgeand practice of key skills. At the end of this workshop, all participants will havedeveloped a specific, step-by-step action plan for enhancing safety in their Dr. Moran has been applying the behavioral sciences toorganization. improve the work settings & environments for individuals for over 20 years. He began his career as an electrician andBENEFITS OF ATTENDING commercial roofer, and was promoted to several leadership positions in service delivery organizations. Course participants will be able to : Dr. Moran was also a university professor for 10 years • Create a safety culture of involvement and participation before embarking on a career aimed to improve quality, • Maximise productivity by reducing “Loss Time Incidents” performance, and safety in major companies. His first • Integrate behavioral based safety (BBS) as a profitable long-term business safety consulting endeavor was given the Psychologically Healthy Workplace Award by the American Psychological strategy Association. He has installed successful BBS processes in many industrial settings, including companies that have • Improve compliance and effectively managing the risks high turnover rates due to migrating workers. Dr. Moran • Structure effective reward and recognition programmes to improve safety has established safety processes in paper mills, oil fields, manufacturing plants, power plants, and hospitals. performance Daniel has published several books and articles about • Engage your multi-cultural workforce to harness the culture of safety changing behavior. He has given keynote addresses and • Identify risks and work practices critical to addressing those risks invited presentations to the OSHA Oil & Gas Conference, • Measure and track those work practices the Behavior Safety Now conference, and the American • Encourage conversations around those critical work practices Society of Safety Engineers Leadership Conference. • Identify improvement targets and creates action plans • Include an effective Process Safety Leadership Dr. Moran not only trains frontline workers, but also • Develop a Team that involves representative engineers, management, performs executive coaching for CEOs and supervisors. He has held numerous elected positions in the field of operators, and maintenance behavioral science. In addition, he has appeared on-screen talent for several television shows on the DiscoveryLatest TESTIMONIALS Channel, Animal Planet, The Learning Channel, and the Oprah Winfrey Network.“I have been through a lot of safety training in my 22-year career and Dr.Moran’s training really hits home.” Professional Qualifications: • Ph.D. Psychology, Hofstra University - Ed Bahr, Safety Director, Boise Inc., Alabama Operations • Board Certified Behavior Analyst • Licensed Clinical Psychologist “Dr. D.J. Moran has clearly distinguished himself in the field of safety. • Member of American Society of Safety Engineers (ASSE) Workers, managers, and leadership can all benefit through the • Member of Organizational Behavior Management practical application of Dr. Moran’s safety training.” Network - Deb Smith, Director of Quality and Training, The Horton GroupTel: +6016 3326 360 Fax: +603 9205 7788 [email protected] 1

COURSE WHY CONTENT THIS EVENTDAY1 The aim of this interactive workshop is to provide you with new skills critical to the management of Safety Basics safety and other business activities such as Participants learn basic information about safety, including problems quality and productivity. with traditional safety programs: - Why traditional programs fail After attending this workshop, you will leave - Why workers don't like traditional audits fully armed with the knowledge needed to - Why traditional safety award programs don't work introduce behavioral safety into your - What current research suggest about the design of a behavior based organization. safety process The combination of interactive presentations, Morning exercise: Review the elements of their current safety efforts hands-on exercises and open discussion groups along with real case studies, ensures you will The Safety Assessment obtain maximum value from attending. Participants will learn: - What to look for in assessing safety improvement efforts • The workshop will focus on the prevention of - What barriers need to be addressed to ensure a successful behavior-based safety process implementation workplace injuries by focusing on people's safety - How to build management support for new improvement efforts related behaviors. - How to create an implementation structure that ensures a successful improvement effort • The management approach presented in the Mid afternoon exercise: Complete and discuss readiness assessment workshop has proven to be extremely effective at reducing injury rates, and other serious Creating a Behavior Based Safety Culture consequences such as property damage, Employees often have the perception that \"all management cares about business interruptions, environmental releases, are the numbers\" or that \"this program is just one more piece of paper.\" regulatory agency violations, etc. Participants learn: - How to create a culture that supports concern for fellow employees • Case studies will include the successful - How to establish a foundation of values to support the integrity of a behavioral process application of effective behavioral techniques in - How to identify and describe specific behaviors Offshore Oil & Gas, Petrochemicals and Manufacturing. Final afternoon exercise: Pinpoint practices consistent with values • Lessons learned from other work places withinDAY2 the Construction, Paper, Steel, Food, Creating the Observation Process Agrochemical and chemical industries will also Based on research on behavioral safety, a safety observation process is be explored throughout the course. the basic foundation for an effective process. In this module, participants learn: • Results achieved include Zero Lost Time - How to identify and describe safe behaviors - How to involve all employees in designing safety checklists Accident Rates within 12-18 months, and - What options are available for the design of behavioral checklists improved bottom line profits. - How to create an observation process - What are the different types of behavioral observation processes and when are they appropriate Morning exercise: Design of a mock observation checklist and process appropriate to their organization Conducting Safety Observations Conducting observations effectively requires that observers be able to have an effective conversation about what they observed. In this module, participants learn: - How to conduct safety observations - How to have an effective conversation that supports safe practices - How to have a conversation that corrects at-risk behaviors - What are the best strategies for overcoming resistance to BBS Afternoon exercise: Conduct an observation and lead a safety conversation based on video work samples provided by the instructor 2

COURSE WHO CONTENT SHOULD ATTENDDAY3 Vice Presidents, Directors, General Managers Safety Managers, Supervisors and Engineers Developing Action Plans HSE Professionals and Safety Auditors Site/Plant/Factory/Operations Managers Observation data must be used to improve safety and the observation Maintenance Engineers and Managers process. Participants learn: Facilities Management & Training Managers - How to use data in the safety process - How to address the most common problems in behavioral safety “Preventing process accidents processes requires vigilance. The passing of - How to design and coordinate support programs time without a process accident - What kinds of programs other companies have tried is not necessarily an indication that all is well and may contribute Morning exercise: Develop an action plan based on simulated to a dangerous and growing sense observation data of complacency.” Safety Leadership - The B.P. U.S. Refineries Independent Safety Review Panel, January 2007 In this module, participants learn: - How to involve upper management - The things exemplary safety leaders do that ineffective leaders do not - How to define the role of management in maintaining the safety process - How to get management started supporting BBS - How to prepare managers and supervisors to respond correctly when confronted with real-time safety issues Afternoon exercise: Practice appropriate responding to employees at critical times. Building Accountability for Safety Leadership In this module, participants learn: - The one most important thing that effective leaders must do - How to create behavioral alignment to ensure that each level of leadership is supportive of and focused on safety - The importance of having a leadership safety agenda at each level of your organization Final exercises: 1. Develop a preliminary list of leadership practices appropriate for each level of the organization 2. Develop a preliminary accountability plan for critical leadership practices 3. Develop an action plan for starting the implementation of BBS.“I have heard Dr. D.J. Moran speak several times in the last year. I believe COURSE SCHEDULEhe is on the cutting edge of changing the way we work to increase workersafe behaviors. His success in impacting behavior outside of industrial 8.00 Registration & Coffee/Teasafety has direct application in the field of worker safety. I predict that in 8.30 Workshop commences15-20 years, we will be discussing Dr. Moran's work as a step change in 10.30 - 11.00 Morning coffee/teaimproving behavior-based safety.” 12.30 - 13.30 Lunch 15.00 - 15.30 Afternoon coffee/tea - Ron Truelove, EHS Manager for an Oil and Gas Company 16.30 End of day 3

COURSE WHAT IS ROOT CAUSE ANALYSIS? CONTENT Root Cause Analysis (RCA) is a methodology forDAY4 finding and correcting the most important reasons for performance problems. It is different What is Root Cause Analysis? from troubleshooting and problem-solving as these disciplines typically seek solutions to Participants learn basic information about the definition and importance specific difficulties, whereas RCA is directed at of a Root Cause Analysis: underlying issues. - Perspectives on Root Cause Analysis Root Cause Analysis (RCA) is designed to provide - Uses of Root Cause Analysis in Safety, Quality, & Operations the participant with the knowledge, skills and - Understanding the scope & potential limitations of RCA tools to begin the process of root cause - Mental Models – System vs. Linear Thinking assessment using selection methods and tools to complete an exploration of factors contributing * The interaction between Goals, Environment, Technology, Task, to an incident. Human Factors & Social Structure Loss-producing events may have multiple causes * Organizational culture and Root Cause and require a comprehensive approach to * Safety Management System and Root Cause finding ways to break the chain of causation. Participants will gain the ability to use RCA tools Root Cause Analysis Tools to identify potential problems and issues, complete an analysis, and effectively Participants will learn to implement: communicate results and recommendations for action planning. - Flow charts - The Five Whys - Fishbone Diagrams - Job Hazard Analysis - Failure Mode and Effects Analysis - Power Analysis Identifying Problems and Issues Oftentimes, members of an organization want to reduce quality and safety problems, but do not know how to define what the problems are. Participants learn: - Problem Statements – “What is a problem?” - High Risk and Hazards - Prioritizing - Human error potential – Latent vs. Active errors - Pre-loss vs. post-loss issues Case StudiesDAY5 BENEFITS OF RCA: Data Gathering Course participants will be able to : Root cause analysis requires evidence and empirical support. In this • Develop and implement a structured module, participants learn: incident investigations program - How to utilize: * Reports, inspections, & maintenance logs • Initiate and conduct an investigation * Quality & regulatory reports • Apply causal factor and root cause analysis - How to conduct interviews for investigating process and non-process - How to collect loss, injury, and damage data incidents Analyzing Data • Develop appropriate recommendations to The value of data analysis depends on the organization’s question. In this address root causes at various levels to module, participants learn not only how to create, but to capitalize on: avoid future incidents - Pareto Diagrams • Learn how to structure reports - Trend Charts • Practise your new skills via actual industry - Process Flow Charts examples and workshops Managing the Process 4 Root Cause Analysis is not just a rear-view mirror approach for documentation, but rather a vital procedure for ensuring safety is improved in an organization. In this module, participants learn: - Report writing and recommendation development - How to assure implementation of recommendations - How to assess unintended consequences Case Studies

BEHAVIORAL REGISTRATION FORMBASED SAFETYLEADERSHIP Fax: +603 9205 7788& Tel: +603 9205 7772ROOT CAUSEANALYSIS06 - 10 MARCH 2016 Mobile: +6016 3326 360 Email: [email protected] BLUDUBAI DEIRA CREEKUNITED ARAB EMIRATESDELEGATES IN-HOUSE TRAINING1 Name : 360 BSI is passionate about providing strategic safety Name on tag: programs and high potential training solutions across the Job Title : region to build personal competencies and organizational Email : capability. Mobile : You will receive practical training from a professionally2 Name : qualified educator with over twenty years of teaching and Name on tag: training experience. Job Title : Email : Please feel free to mix-and-match topics from the areas listed Mobile : below to get the right training content for your staff. Other topics may be available upon request.3 Name : Name on tag: OTHER RELATED PUBLIC COURSES Job Title : Email : Safety & Risk Management Mobile : Emergency Response Management Visible Safety LeadershipAUTHORIZATION Field Incident Command Fire Prevention and Hazard Analysis(This form is invalid without a signature) Serious Incident Prevention Hazard Identification, Risk Assessment and Risk ControlName : Hotel Contact Details:Job Title : For Room Reservation, contact for 360 BSI corporate rates.Email : Telephone: 00971 4 2057105 Fax: 00971 4 2234698 E-mail: [email protected] : ( ) Radisson BLU Hotel, Dubai Deira CreekOrganization : Baniyas Road, P.O. Box 476, Dubai, UAEAddress : General Information:Signature : Date: / / 1 Registrations close ONE (1) week before the training dates. 2 The fees cover lunch, tea breaks, materials and certificate. 3 Official confirmation will be sent, once registration has been received. 4 Participants will need to arrange their own accommodation. 5 Attire: Smart Casual Cancellations/Substitutions Substitutions are welcome at any time. Please notify us at least 2 working days prior to the event. All cancellations will carry a 10% cancellation fee, once a registration form is received. All cancellations must be in writing by fax or email at least 2 weeks before the event date. Cancellations with less than 2 weeks prior to the event date carry a 100% liability. However, course materials will still be couriered to you. Thank you for your registration!FEES (please tick as appropriate) PAYMENT DETAILS* REGISTER 3 DELEGATES BBS WORKSHOP RCA WORKSHOP BOTH WORKSHOPS Payment is required within 5 days upon receipt ofAND GET 15% DISCOUNT USD 2,995 USD 1,995 USD 4,295 the invoice.DUBAI, UAE 06 - 08 MAR 2016 09 - 10 MAR 2016 Bank transfer: 360 BSI MIDDLE EAST LIMITED 06 - 10 MAR 2016 Abu Dhabi Commercial Bank Dubai Mall Branch, P.O.Box 49124 Dubai, U.A.EThe fee does not include any taxes (withholding or otherwise). In case of any taxes applicablethe client has to ensure that the taxes are paid on top of the investment fee paid for the course. Account No: 10065721319001Compliance with the local tax laws is the responsibility of the client. Swift No: ADCBAEAAXXX IBAN No: AE780030010065721319001 All payments must be received prior to the event date© 360 BSI (M) Sdn Bhd (833835-X), Level 8 Pavilion KL, 168 Jalan Bukit Bintang, 55100 Kuala Lumpur, Malaysia.

Event Code Type 360 BSI Training Calendar 2016 DATE - 2016 VENUEKK-TE-DOH-46 General 13 - 14 Dec 2015 Doha COURSE TITLE Effective Technical Report Writing KK-TE-KL-41 General Effective Technical Report Writing 13 - 14 Jan 2016 Kuala LumpurKK-TE-JAK-42 General Effective Technical Report Writing 18 - 19 Jan 2016 JakartaKK-TE-DOH-47 General Effective Technical Report Writing 21 - 22 Feb 2016 Doha SV-IT-KL-22 IT Business Continuity & Disaster Recovery Planning 23 - 25 Feb 2016 Kuala LumpurSV-IT-DUB-21 IT IT Information Security Management Principles 28 Feb - 02 Mar 2016 DubaiKK-MN-DUB-129 IT Document & Information Management, Security, 06 - 09 Mar 2016 Dubai Retention & ArchivingSV-SS-DUB-102 Safety BBS: Safety & Leadership 06 - 08 Mar 2016 DubaiSV-SS-DUB-103 Safety Root Cause Analysis 09 - 10 Mar 2016 DubaiKK-MN-KL-117/118 General Negotiating Sales Success & Customer Loyalty 07 - 10 March 2016 Kuala LumpurKK-MN-KL-119/120 General Effective Communication, Presentation Skills & 07 - 10 March 2016 Kuala Lumpur Report WritingKK-MN-DUB-121/122 General Negotiating Sales Success & Customer Loyalty 13 - 16 March 2016 DubaiKK-MN-DUB-123/124 General Effective Communication, Presentation Skills & 13 - 16 March 2016 Dubai Report Writing KK-MN-SIN-130 04 - 07 Apr 2016 Singapore KK-MN-DUB-131 IT Document & Information Management, Security, 10 - 12 Apr 2016 Dubai Retention & Archiving Management Green Supply Chain Management SV-FI-KL-11/12 Finance Fraud Control & The COSO 2013 Framework: Improving To be confirmed 2016 Kuala Lumpur Internal Controls and Organizational EffectivenessSV-MN-DUB-131 HRSV-MN-DUB-132 HR Effective Performance Management To be confirmed 2016 Dubai Preventing Workplace Bullying To be confirmed 2016 DubaiSV-FI-DUB-9/10 Finance Fraud Control & The COSO 2013 Framework: Improving To be confirmed 2016 Dubai SV-IT-DUB-19 IT Internal Controls and Organizational Effectiveness SV-SS-DUB-96 Safety SV-SS-DUB-97 Safety Project Management for IT Professionals (23 PDUs) To be confirmed 2016 Dubai Dubai SV-IT-DUB-20 IT Visible Safety Leadership To be confirmed 2016 Dubai Quality, Behavior & the Bottom Line: The Human Side of To be confirmed 2016 Dubai Quality Improvement IT Governance: Governance & Management of To be confirmed 2016 Enterprise IT Other Training Courses by Affiliated Training Partners Technical Advanced Shutdown / Turnaround / Outage (STO) Dubai Management Kuala Lumpur Security Advanced Certificate in Security Management Dubai Security Advanced Certificate in Professional Investigation & Covert Surveillance Dubai Dubai Security Advanced Certificate in Field Incident Command Dubai Dubai Management CSR Strategy & Value-creation Masterclass Dubai HR Training ROI Masterclass Management Effective and Efficient Warehouse Operations Finance Effective Collection & Recovery StrategiesContact Kris at [email protected] to register or for further details. Tel: +60 16 3326 360