Employeehandbook

Employee Handbook

Etiquette in Golf Course Maintenance 1. WORK SCHEDULE 1. Regular Work Week 1. Monday to Thursday: 8 hour day. 2. Fridays are scheduled till noon in peak season. 3. Saturday, Sunday & Holidays are 3.5 to 4.0 hour shifts. Any hours over 44 will be banked at an overtime rate of 1.5, ex 3 OT hrs.= 4.5 hours off in lieu of hours worked. Banked hours are capped at 24 hours and must be taken within 60 days. 2. Weekend Shifts Staff will be divided into two crews for weekends, working alternating weekends. Crews will consist of 5 staff that will complete course service and set up. 1.3 Start times are 6 am Mon-Fri, and 5:30 am on weekends.

1. TIME OFF As we are a summer operation and we operate very tight crew numbers, extended and unscheduled Time Off is very limited. At least two weeks notice must be given and you need to find a cover for your shift, and the person covering must be approved by the Superintendent. Two weeks notice also needs to be given if using banked hours. Special Tournament and Aeration Work will require all Staff. These dates will be posted and all staff are required to work. 1. Time Off Request 1. Employee Leave of Absence Request Form​ ​(here) 1. Reference Links 1. Employment Standards in Saskatchewan 2. Work Schedules 3. Banked Overtime Staff Privileges and Discounts All employees of the Turfcare Team are entitled the following privileges. 1. Green Fees

1. Staff Free green fees at non-peak times. This will be left to the discretion of the golf shop and the GM. Non-peak times are generally after 2:00 p.m. on weekends and holidays, and before 4:00 pm and after 6:30 pm weekdays. 1. Employee Guests Receive twilight rates on Monday through Thursday. Discount rate is not available Friday through Sunday. Olds College Turf Management Students are eligible for Senior rates Monday thru Thursday. 1. Power Carts Power Carts will also be free of charge if available. Again, this will be left to the discretion of the golf shop manager. 1. Driving range Free rentals and use. 1. Golf club rentals Will be at 50% of Golf Course rates. 1. Clothing Pro shop clothing is provided at a 25% discount for all employees. 1. Meal Allowance While working, employees get a 25% discount on all prepared foods (meals, hot dogs, smokies, etc.) from the clubhouse and the snack shack. Bottled beverages and confectionary goods are at full retail price.

“ALL STAFF MEALS ARE TO BE CONSUMED AT THE MAINTENANCE FACILITY!” These are privileges and NOT rights. Abuse of these privileges could result in a suspension (in whole or in part) of the above mentioned. You will be allowed full rights and privileges if you pay FULL price on all the above items. Emergency Plan Procedures 1. Certified First Aid Staff 1. Turfcare 1. Superintendent 2. Assistant Superintendent 3. Equipment Technician 2. Golf Shop 1. Golf Shop Professional 3. Clubhouse 1. Controller 2. AED (Automated External Defibrillator) Locations 1. Clubhouse Lower level, outside the main office. 1. Turf Care Facility Hallway outside mechanics bay. 1. Emergency Procedures In the event of any first aid emergency, contact nearest individual that is First Aid certified. 1. On Course Emergency

Base Radios are permanent in the Turfcare Facility and Proshop. 1. Proshop: Channel 1 2. Turfcare: Channel 2 2. Handheld Radios Handhelds are carried by all Turfcare Staff members on the Golf Course. Radio Link must always be maintained between Grounds & Golf Shop. 1. First Aid Kits 1. Permanent Kits 1. Clubhouse: Upstairs outside the office. 2. Proshop: Entry way to Club storage. 3. Turfcare: Shop, near West Entrance, lower level. 2. Portable Kits 1. Grounds: Two portable First Aid Kits mounted on carts. “Superintendent & Assistant Superintendent have portable kits on carts at all times.“ Harassment Policy 1. General 1. The Golf Club is committed to providing our members, guests and staff with a healthy, harassment free environment, where everyone is treated with respect. 2. Sexual harassment, being discrimination on the grounds of gender, is a violation of the Alberta Human Right, Citizenship and Multiculturalism Act. 3. This policy is intended to prevent harassment of any type, including sexual harassment, of our members, guests and employees. 4. Country Club Management and board are committed to dealing quickly and effectively with any incident that may occur.

2. Definition of Harassment 1. Alberta Human Rights laws define harassment as unwelcome verbal or physical conduct on the basis of race, religious beliefs, color, and place of origin, gender, mental or physical disability, ancestry, marital status, family status or source of income. 2. The Golf Club will not tolerate verbal or physical abuse, threats,derogatory remarks, jokes, innuendo, or taunts concerning the appearance, religious beliefs, color, and place of origin, mental or physical disabilities, ancestry, marital status, family status, gender, or source of income of a member, guest, or employee. 3. The Golf Club will not tolerate the display of pornographic, racist, or offensive signs or images; practical jokes that result in awkwardness or embarrassment, unwelcome invitations or requests whether indirect or explicit. 3. Definition of Sexual Harassment 1. Unwanted sexual advances, unwanted requests for sexual favors, and other unwanted verbal or physical conduct of a sexual nature constitute sexual harassment including the following conditions: 2. Submission to such conduct is made either explicitly or implicitly a term of, or a condition of, an individual’s employment; or 3. Submission to, or rejection of, such conduct by an individual affects that individual’s employment. 4. Sexual harassment may include pinching, patting, rubbing or leering, “dirty” jokes, pictures or pornographic materials, comments, suggestions, innuendoes, requests or demands of a sexual nature. 5. The behavior does not have to be intentional in order to be considered sexual harassment. 4. Employee Non - Compliance​ ​(here) Alberta Human Rights Commission - General Workplace Harassment

Alberta Human Rights Commission - Human Right, Citizenship, and Multiculturalism Act Core standards and Best managment strategies 5.4 Bunkers 5.4.1 Core Standard Bunkers: “Bunkers will be raked every day they will be free of weeds and debris. They will be maintained at a sand depth of 4”­6” at the base and 2”­3” on the edges. Bunker edges will be maintained and edged to keep a straight edge.” 5.4.2 Core Standard Duties Bunkers: ● Machine raked daily ● Your supervisor will go over proper equipment checklist (check oil, tire pressure, check for leaks, fuel is filled etc) and operation of equipment prior to you using the sand pro. Fuel machine when finished and wash.`

● Always hand rake the edges standing in the inside of the bunker before raking the base with the sand pro. ● Once you have completed the rake with the sand pro, it is important to smoothen the edges around the bunker and ensure all the tire marks are raked by hand. ● Proper PPE ■ Steel toe boots ■ Ear plugs ■ Gloves ■ Hard hat ● https://youtu.be/zvjQMDXKqCY​ (1) ● Hand raked ● Using a bunker rake, rake the bunkers to our core standards by hand and ensure you smoothen the edges around the bunker. ● https://www.youtube.com/watch?v=rg6tLMCa59w​ (2) ● Maintaining Bunkers ● Holes will be split on a weekly schedule for extra maintenance. ● Edge bunkers ● Measure sand depth (add sand if needed) ■ 2­3” on edges and 4­6” on base of bunker ● Daily weed picking if necessary ■ Spraying weeds ● Removing rocks and debris ● https://www.youtube.com/watch?v=76­ODN4Fw0A​ (3) 5.4.3 Summary Bunkers will be done in a forwards order if done at the beginning of the day ahead of golfers. If done in the afternoon, it should be done 18 backwards to avoid repeated golfer interference. 5.5 Divots

5.5.1 Core Standard Divots: “The course tries to achieve the best quality and as we all know divots are a eyesore on the course. Replacing divots make the look of the course that much better and with golfers replacing them it helps out the maintenance crew so they do not have to do it. This also helps with the playability of the course. We will maintain the divot boxes keeping adequate divot mix inside for daily use. Replace old mix that may not be useful any longer.”

5.5.2 Core Standard Duties Divots: ● Step down on the turf you replaced as best you can to level the ground back out ● Use sand that is in bottle on golf cart if possible and fill the divot hole ● Make sure sand just fills the divot hole and it is not all over the fairway ● Fill divot and smooth off keeping it level with the ground to avoid crowning on the tees fairways ect ● ​https://www.youtube.com/watch?v=zYH5dfWaotU​ (4) ● Do divots in the opposite direction as golfers so that you are only in each group's way once rather than following them throughout their round. 5.5.3 Core Standard Duties Divot boxes: ● All divot boxes filled with sand and seed ● Check boxes to make sure divot mix is still useable and not germinated ● All divot boxes have the appropriate tools inside for filling divots ● Make sure each tee box has a divot box on the course ● https://www.youtube.com/watch?v=j0v5Dj3EMAQ​ (5) ● Divot box mix recipe (Sundre Golf Club) ● 10 spade shovels of sand ● 2 ­ 3 cups of seed ● 1 cup of fertilizer ● ¼ cup dye mixed with 2 cups water. 5.6 Trimming

5.6.1 Core Standard Trimming: “To achieve the highest quality product as mentioned in our mission statement, the maintenance department will need to go beyond the typical core standards of greens, tees, fairways, bunkers, etc. Trimming is a key task that will make our course achieve that highest quality by keeping all non mowable areas tidy.” 5.6.2 Core Standard Duties Trimming: ● Equipment check ● Oil ● Mixed Gas, fill at shop. If you run out on the course, do NOT fill on grass areas, looks for cart path or concrete areas. Ensure when travelling with a gas can, that the lid is tight and the gas can is secured to avoid spillage. ● String line ● Warm up for 1­2 minutes before use. ● PPE ● Safety Glasses ● Ear Plugs ● Gloves ● Dust mask ● Hard hat with attached face mask ● Pants and long sleeved shirt recommended

● Steel toed boots/shoes ● Trimmers used around: ● Pond edges ● Fence Lines ● Buildings/clubhouse ● Curbs ● Bunkers ● Trees/shrubs ● Non mowable areas that need to have short grass(Garbages, Satellite Boxes) ● Proper Trimming Techniques: ● Final height must match the mowed height ● Do not burn the turf by having a spinning trimmer rest on the turf on trimming on an angle. ● Trimming should be done in reverse order(18 backwards) to avoid golfer interference. If needing to trim near golfers wait till they are a good distance away from flying debris​. How To Use A String Trimmer https://www.youtube.com/watch?v=xN8WPDpSKaA​ (6) How To Install Trimmer Line https://www.youtube.com/watch?v=ObUSchdKnRw​ (7) Trimming Safety Video: https://youtu.be/AVIDO3mrVqU​ (8) 1. Course Service Pins Course Service is one of the most important tasks performed and requires knowledge in Turfgrass, the game of golf, and the ability to multitask as necessary to achieve standards of excellence. Requirements: Staff members are required to record the day's activities by way of google forms. Parameters of the form ​(here)​ completion include:

● Name ● Duration ● Day of Week ● Number of Staff ● Fuel Used ● Equipment Concerns ● General Course Concerns Note: ​General Course Concerns are a very important parameter of your task as explained in course service introduction and course service function. Daily form data gathered is accumulated ​(here) and analysed by Supervisors and the Equipment Technician. Function: To carry out the daily course setup of the golf course, observe Tee to Green turfgrass conditions, and communicate observations with supervisors. “If In Doubt Point It Out!”



1. Utility Vehicle 1. Operators Page​ ​(here) 2. Course Service Preparation Course Service Equipment Needed Checklist ​(here) is located on clipboard in the Large Tool Box used for Bathroom Maintenance. A Digital Copy (here) is located in the Course Service Reporting Workbook. Before leaving shop complete checklist to ensure you have all necessary tools and materials for your morning tasks. 1. Overview The number one rule of changing pins is to never lay the pin changer on the putting green surface. After cutting the new cup with plug in tact or after extracting the plug from the new location walk the pin changer to the collar and lay the pin changer outside the greens putting surface. The utmost care and attention must be given to leaving a smooth putting surface when complete and avoiding high or low plugs when changing pin

locations. Referring to the 5 Day Rotation Schedule ​(here) find your location always being mindful of past pin placements and choosing a location away from the previous plug. Placements must be no closer than 1 flag pole length from the edges of the green perimeter or swails on the green surface. Be mindful of old ball mark scars in proximity to where the new cup is placed as well. 1. Change Pin Location Rotation of pins consists of a “5 Day Rotation Schedule” ​(here) to match tee locations on tees. “​Proper pin changing training will be provided during employment orientation.” 1. Changing Pin Flags Pin locations on Greens are identified for golfers by way of a 3 flag system;

Red Front White Middle Black Back 1. Cutting the New Cup 1. Upon entering the green observe the putting surface for any irregularities or imperfections, uneven quality of cut, vandalism or discoloration. Contact supervisors immediately and complete the Course Service Form accordingly. 2. Refer to your Course Service sheet for location being mindful of old pin placements as to not cut the new hole in the same location as the previous time the pin was in that quadrant of the green. 3. Once you are comfortable with your new hole location carry on with the HIO Hole Cutter to cut the new hole. Make your first cut into the putting surface by punching the cup cutter into the green. Ensure that the Hole Cutter is level by reading the Bubble Lever on the handle. 4. If the Hole Cutter is level pull out the silver locking pin just below the handle and begin with cutting the new hole by lifting the handle and dropping it back down. Par Aide Hio Hole Cutter Video ​(here)

5. Once you have reached the proper depth relock the locking pin. With the new hole cut retrieve the cup and flag from the existing hole location and set beside your new hole location. Remove the Hole Cutter from the hole by lifting and turning at the same time. Be sure to hold the Hole Cutter perpendicular to the green as to not spill sand onto the putting surface. If this happens remove as much as you can and then add water for final clean up until there is no evidence of sand on the putting surface. 6. Insert the Hio into the old location and extract the plug by pulling up on the side lever. Ensure that the plug is level with the putting surface after removing the hole cutter, if not pull the plug out and add sand if low and remove sand if too high. After this step is complete set the Hio on the collar beside the green. 7. Insert the cup into the new hole location with the cup setter and set the cup all the way into the hole. Pull the cup setter straight up out of the hole to prevent damage to the grass around the hole. Change flag on the pin as per 1.5 Changing Pin Flags. 8. Accessories Cup Puller Cup Setter Cup Paint Tool Pouch 1. Tournaments

1. Pin and Tee Sheets Pin sheets will be issued to golfers prior to the start of a tournament. These pin sheets will either be issued to the course service employee to follow as they change pins, or will be based on the pin placements selected by the course services employee. If deviating from the regular pin location rotation, the course services employee will pick the location with the healthiest turf and follow the pattern of six easy locations, six average, and six tough locations throughout the 18 holes when possible. These locations will be recorded onto a pin sheet to be given to tournament competitors. 1. Painting Putting Cups Using the Par Aide 360 paint can, the 1” lip above the cup will be painted. After setting the cup into the newly cut hole, place the aluminum guard in the hole on top of the cup to avoid any extra paint leaking into the hole. Place the guide over top of the hole, and using the 360 spray can, spray 3 to 4 quick sprays into the hole or until the desired whiteness is achieved. Place the guide and guard directly into the hole changing kit to avoid any ​here) wet paint from getting onto the turf. Painting Video (

1. Practice Green Using the Par Aide pin changer, the holes will be cut at a depth of 4 inches. All practice green holes will be rotated three paces from their initial position to ensure proper spacing and traffic distribution. 1. Repairing Ball Marks All greens will be quickly scanned for ball marks as the course service staff member reaches each green to change the hole location. Ball marks will be repaired using a ball mark repair tool, and these will be provided by the employer. 1. Poa Plucking Any poa encroachment or poa spots within the bentgrass greens are plucked using either a ball mark repair tool or a fork. Each green is scanned quickly for poa annua as the course service staff member is picking the new location for the pin.

1. Traffic Control Travelling from Tee to Green traffic blocks, entry routes, and cart signage are rotated daily with all rope stakes and signs straightened as needed. 1. Limiting Factors 1. Lightning If there is a lightning strike within five miles of the golf course, a siren will sound from the clubhouse indicating that all golfers and employees should seek shelter. Staff are required to seek protection under the nearest lightning shelter until the horn sounds from the clubhouse to indicate that it is safe to resume golfing/working. 1. Seasonal Weather and Playing Conditions In the event that there is rain, all turfcare stall will equip themselves with rain gear to help maintain comfort while working. If rain becomes too much to work, a call will be made over the communications radio to return to the maintenance shop, or seek protection under one of the lightning shelters on property. This procedure applies in the event of any other type of weather event. 1. Additional Reading Material 1. Firmness, Slope and Speed (here) 2. Speed, Slope and Non Conforming Hole Locations (here)

Fairways Video:​ ​https://www.youtube.com/watch?v=KNamzisYQqI (Picture Source:​ ​https://goo.gl/MulBrg​) The fairway is the main playable area of maintained grass down the centre of most golf holes between the tee box and the putting green. The core standards for fairway operations are mowing, verticutting, fertilizing, divot repair, irrigation, equipment maintenance, and monitoring.

Mowing standards include the height of cut, mowing direction, and procedures for avoiding interrupting play. Height of cut will be maintained at 0.4 inches for as much of the season as possible. Heights will be raised incrementally in the fall as we get closer to winter, and in spring they will be lowered again until 0.4 inches is achieved again. Direction of cut will be the salt and pepper pattern, alternating sides every time so as not to burn in the lines. Operators will get as much done prior to the first tee time every morning, and then they will work backwards once they are caught in play, so as not to interfere with the same group twice. Our fairway mowing units are the Toro 5410­D diesel engine reel mowers. Reels and bedknives must be kept sharp and level. Oil and other fluid levels should be checked routinely before operating, and reels should be greased upon completion. The machine should be properly washed before storing. ● Prior to use of any piece of equipment, always make sure to check all fluid levels: fuel; oil, antifreeze etc. ● Before starting the mower, visually inspect surrounding area for any leaks, and ensure tire pressure not low ● Obtain all necessary PPE for desired unit ● While mowing and verticutting, pay attention to any debris or objects that may cause harm to the mowing unit. If debris lies in your path, stop the unit, remove debris and then proceed with mowing ● Make sure to inspect the radiator screen frequently on the rear of the mower and clear off any clippings, leaves etc. to maintain proper airflow. Failure to do so may result in an overheated engine. ● When verticutting, have a fellow staff member familiar with the irrigation system flag all irrigation heads and yardage markers on the fairway that is being cut. Do not mow the irrigation heads or yardage markers ­ this will cause damage to all objects involved including the verticutters. ● If at anytime an employee is uncomfortable with safety or equipment wellbeing, seek supervisory assistance. Verticutting will be performed using the Toro Reel Master vertical mowing attachment for fairway units. Verticutting is used for thatch removal in turf stand. The

vertical attachments will be maintained similarly to the reels, with proper cleaning and greasing as well as routine maintenance. Verticutting depth is essential ­ when beginning, mow 1 ­ 2 passes on fairway area and have a supervisor’s approval to proceed. If the cuts are too deep, the machine can become damaged; if the cut is too shallow the desired thatch removal may not occur. Fertilizing will be performed by a Vicon fertilizer spreader using granular mixtures. This makes the fertilization more cost effective and longer lasting. It will be used in moderation on all fairways from rough to rough. Divot repair is expected to be done in full by the membership, however, time will be allocated every week for the repair of any missed or ignored divots. Irrigation will be kept in functional operation at all times throughout the season and all breaks will be repaired as soon as is possible to maintain proper soil moisture levels for healthy turf. The best way to determine the need and timing for these practices or any other practices is proper monitoring. This is the job of superintendents and assistants, to observe conditions on the course and choose the appropriate times for every maintenance practice. Rough

(picture taken from:​ ​https://goo.gl/QDb8iJ​ ) Video:​ ​https://www.youtube.com/watch?v=nF27HJT11yo The rough is the longest height of cut of the maintained grasses on the golf course. The rough is made up of the grass outside of the surrounds of the greens and includes the grass areas around the tees and greens. The core standards for rough operations are mowing, fertilizing, irrigating, and monitoring. Mowing standards include the height of cut, mowing direction, and procedures for avoiding interrupting play. Height of cut will be maintained at 2 inches for the duration of the season. Direction of cut will alternate between clockwise and counterclockwise around the fairway every day so as not to burn in the lines. Operators will get as much done prior to the first tee time every morning, and then they will work backwards once they are caught in play, so as not to interfere with the same group twice.

Our rough mowing units are the Toro Groundsmaster 3500­D diesel engine blade mowers. Blades must be kept sharp and level. Oil and other fluid levels should be checked routinely before operating, and reels should be greased upon completion. The machine should be properly washed before storing. Fertilizing will be performed by a Vicon fertilizer spreader using granular mixtures. This makes the fertilization more cost effective and longer lasting. Fertilization of the rough areas will be done once in the spring and once in the fall.. Divot repair will be hopefully be done in full by the membership, but time will be allocated every week for the repair of any missed or ignored divots. Irrigation will be kept in functional operation at all times throughout the season and all breaks will be repaired as soon as is possible to maintain proper soil moisture levels for healthy turf. The best way to determine the need and timing for these practices or any other practices is proper monitoring. This is the job of superintendents and assistants, to observe conditions on the course and choose the appropriate times for every maintenance practice. Machine: Toro Groundsmaster 3500 ­D Fuel: Diesel Purpose: Function is to mow all rough areas, including park areas, at a height of 2” throughout the entire course. Starting Procedures: ● Warm up machine with park brake engaged before starting and let run for five minutes before beginning your task

● Once machine is moved from parking space check for any evidence of leaks, if leaks are found report to the equipment manager immediately Key Operating Points: ● Always ensure the area you are mowing is free of debris or obstructions. ● Pay Attention! Always be aware of surroundings including obstructions and people. ● Move out of golfers way and let them know that you see them (wave). ● Idle down machine when engaging and disengaging mowing units. ● Utilize three point turns while mowing to keep turf damage minimal. ● While traveling always have mowing units off and raised. Surrounds/First Cut This is the second longest height of cut in our maintained grass and it is just on the inside of our rough the whole way round the hole. The core standards for this is mowing, fertilizing, irrigation and monitoring. Mowing standards include the height of cut, mowing direction and procedures for avoiding interruption of play. Our height of cut for surrounds will be 1 inch and it will stay this height consistently for the full season. We will alternate cutting direction between clockwise and counterclockwise in order keep the turf healthy and prevent it from all lying down and having too much lateral growth. We will cut this once every two days and they will get round in one morning before play goes out. Our mowing units for surrounds will be Toro 3100 ­, this is very similar to our rough units, however instead of rotary blades we will be using reels due to the lower height of cut. We must ensure that blades are kept sharp and level to provide the best cut possible for the turf and minimize ripping or tearing the grass. The machines will have fluids checked daily before mowing to ensure adequate levels and make sure there are

no leaks anywhere which would damage the turf. After each usage, the machine will be properly washed before being stored overnight in its designated spot. For fertilizing, we will cover the surrounds the same as we fertilize the rough and fairways. We will use a Vicon spreader to evenly distribute a granular fertilizer over the rough, surrounds and fairways. A slow release fertilizer will be used at the start and the end of the season and we will monitor the areas and only apply more if needed. Due to the surrounds being such a small area (one pass with a mower), we can’t have irrigation or many other practices specifically for that section. For irrigation, it will receive the same watering schedule as the rough and fairways get. Machine: Toro 3100 ­D https://www.youtube.com/watch?v=EW347ZFNosY

(Picture Source:​ ​https://goo.gl/eFDZSN​) Fuel: Diesel Starting/Stopping Procedures: ● Check all the fluids before starting the machine ● Once machine has been started, let it run for 5 minutes before powering up ● After driving off, stop and inspect where it was parked to ensure there hasn’t been any leaks ● Once finished and mower is back in the compound about to get washed, allow it to idle for 5 minutes before shutting off completely. Key Operating Points: ● Always ensure the area you are mowing is free of debris or obstructions. ● Pay Attention! Always be aware of surroundings including obstructions and people.

● Move out of golfers way and let them know that you see them (wave). ● Idle down machine when engaging and disengaging mowing units. ● Utilize three point turns while mowing to keep turf damage minimal. ● While traveling always have mowing units off and raised. Function: Purpose is to mow one pass on the inside of the rough the whole way around the hole at a length of 1”. 1.1 Tees Primary function of mowing teeing areas is to give the golfer an ideal location to begin each hole. The tee should provide the opportunity for a perfect lie, and thus cultural practices (mowing, irrigation, thatch control, etc) should be done consistently and on a regular basis. A uniform surface should be maintained allowing the golfer to tee the ball up anywhere on the tee­box and have that perfect lie. Tees will be mowed with a triplex on weekends and walk mowers on weekdays. Mowing heights will be 0.325” in the growing season, and

will be mowed at 0.4” at the beginning and end of the season. This job should take approximately 2.5 hours. Step 1: Machine checks should be completed before heading out in the morning Machine Check for Triplex ● Check diesel fuel levels ● Do walkaround

Machine Check for Walk Mowers ● Check diesel fuel levels ● Do walkaround Pre­Mow Checklist ● Mowing Direction ● PPE ● Hearing protection ● Steel Toed shoes ● Eye protection (from sun) ● Possibly gloves ● Route 1.1.2 If using the Triplex follow these steps Step 2: After all checks are complete, put key in ignition and complete part turn until the glow plug indicator disappears. After this happens, start the equipment. While the equipment is running put the gear into drive (not cut), if you are unsure if the reels are lifted pull the toggle stick backwards to raise the reels. Step 3: Prior to actually cutting anything on the course, full cut training should be performed on a practice area , nursery or range area to give you the confidence to succeed in this mowing task. After this is complete proceed to designated teeing area using prescribed route, in this case starting from hole 1 going to hole 18. Once at the tee area, place the machine in Neutral position and idle down. Set the parking brake to the on position and remove the tee blocks, if they are not already removed, and do general clean up of the tee surface in preparation for cutting. Step 4: Place machine in forward position and proceed to cut starting point, which has been designated by your Superintendent. Engage reel to the forward

and cut position, throttle up and proceed to cut the tee area in the prescribed route. Push the toggle stick forward to lower the reels and execute mowing. Step 5: Cut the tee one way then the other, overlapping the reel blades of the previous pass by 2 to 4 inches. Overlapping ensures that all of the leaf blades are uniformly cut. As your experience increases the overlap will naturally decrease and be more consistent throughout the entire teeing area. Step 6: Once the entire tee has been cut back and forth, your final lap should be a “clean up cut” . You will need to ensure that the edge of the reel blade slightly touches the fringe of the teeing area. This ensures a crisp edge to the entire teeing area. Step 7: Disengage mow setting and place in transport. Remove the tee mower from the teeing area and place in the neutral position. Place parking brake on and replace tee blocks in a new area suitable for play, unless the course setup worker is following close behind. Keep an eye on the amount of clip in your buckets. Once they become ¾ full make sure to empty them somewhere in the rough, away from any commonly walked areas on the course. When doing this, ensure to ‘fan out’ the clip so that it doesn’t pile up. If this happens, the grass will die under the clip, turn to an orange colour and give off a horrible smell. Step 8: Proceed to the next teeing area, using the prescribed route set out by your supervisor. Step 9: When finished mowing all of the teeing areas, proceed to the fuel storage area and fill the triplex with diesel fuel. After fueling is complete thoroughly wash the piece of equipment in the designated washing area. This includes washing the reels and other dirty areas such as foot rests, the engine, buckets, and the underside of the machine This ensures the reels are clean and the HOC and reel sharpness can be accurately assessed, it also keeps the piece of equipment looking maintained.

Step 10: After washing the triplex, park the triplex in the same place it was taken from in the morning. When parking the machine set the park brake, lower the reels, shut the machine off, and remove the key. Before walking away from the machine ensure all of your belongings and garbage have been removed from the machine. 1.1.2 If using a Walk Mower follow these steps Step 2: After completing the checks, hitch a trailer to a workman and drive it over to where the mower is located. Park the workman setting the park brake and lowering the tailgate of the trailer. Load the walk mower onto a trailer by starting the mower, slightly throttling up, and engaging the mower to move forward up the tailgate onto the trailer. When the machine is on the trailer is should be held in place either by a bar placed in the brackets located on the edge of the trailer, or by wheel brackets. Either of these methods prevent the mower from moving and being damaged during transport. Step 3: Proceed to designated teeing area using prescribed route, in this case starting from hole 1 and mowing all the odd tees. Once at the tee area, park the workman and lower the tailgate of the trailer. Remove the mower from the trailer, put the “kickstand” down, and remove the wheels from the machine using the little latch in the center of the rim. Take the mower off the kickstand,set the parking brake to the on position, and remove the tee blocks if they are not already removed. Do general clean up of the tee surface removing broken tees and other debris in preparation for cutting. Step 4: Place machine in forward position and proceed to cut starting point, which has been designated by your Superintendent. Engage the reels to the cut position, throttle up, engage the mower while leaning the mower back to avoid mowing undesired areas. When you reach the edge of the tee lower the mower down and proceed to cut the tee area in the prescribed direction. After the pass is complete one must complete a whip turn. Push down on the handle lifting the reel

off the ground, and begin a lightbulb turn. (Prior to actually cutting anything on the course, full cut training should be performed on a practice area , nursery or range area to give you the confidence to succeed in this mowing task). Whip Turn ­​ ​https://www.youtube.com/watch?v=ssVC7QBa4EM Step 5: Cut the tee one way then the other, overlapping the reel blades of the previous pass by 2 to 4 inches. Overlapping ensures that all of the leaf blades are uniformly cut. As your experience increases the overlap will naturally decrease and be more consistent throughout the entire teeing area. Step 6: Once the entire tee has been cut back and forth, your final lap should be a “clean up cut” . You will need to ensure that the edge of the reel blade slightly touches the fringe of the teeing area. This ensures a crisp edge to the entire teeing area. Step 7: Disengage mow setting and load the mower back onto the trailer dumping the bucket in the back of the workman. Place parking brake on and replace tee blocks in a new area suitable for play, unless the course setup worker is following close behind. Step 8: Proceed to the next teeing area, using the prescribed route set out by your supervisor. Repeat steps 4 through 7. Step 9: When finished mowing all of the teeing areas, proceed to the fuel storage area and fill the mower with gasoline. After fueling is complete thoroughly wash the piece of equipment in the designated washing area. This includes washing the reels and other dirty areas such as buckets avoid spraying the engine if possible. This ensures the reels are clean and the HOC and reel sharpness can be accurately assessed, it also keeps the piece of equipment looking maintained.

Step 10: After washing the mower, park the mower in the same place it was taken from in the morning. Return the trailer and workman to their designated areas also. Before walking away from all pieces of equipment ensure all of your belongings and garbage have been removed from the machine. 2.1 Approaches and Collars Primary function of approach and collar mowing is to provide the golfers with a uniform surface directly in front and around the greens areas. Also the mowing practice provides the golfer the ability to use a putt, or bump and run shot from the collar or approach if they choose to do so. Mowing heights will be 0.325” in the growing season, and will be mowed at 0.4” at the beginning and end of the season. This task should be completed in approximately 3 hours. Step 1: Machine Checks to be completed before starting in the morning. Machine Checks for Triplex ● Fuel levels ● Do walkaround checks Pre­Mow Checklist ● Mowing Direction ● PPE ● Hearing protection ● Steel Toed shoes ● Eye protection (from sun) ● Possibly gloves ● Route Step 2: After all checks are complete, put key in ignition and quarter turn until the glow plug indicator disappears . After this happens, start the equipment. While

the equipment is running put the gear into drive (not cut), if you are unsure if the reels are lifted pull the toggle stick backwards to raise the reels. Step 3: Proceed to designated approach and green collar area using prescribed route. Once at the approach area determine if the area is clear of debris (Rocks, twigs etc). Step 4: Place machine in forward position and proceed to cutting starting point, which has been designated by your Superintendent and direction of cut. Engage reel to the forward and cut position, throttle up and cut the approach and collar. Push the toggle stick forward to lower the reels and execute mowing. (Prior to actually cutting anything on the course, full cut training should be performed on a practice area, nursery or range area to give you the confidence to succeed in this mowing task). Step 5: Cut the approach one way then the other, overlapping the reel blades of the previous pass by 2 to 4 inches. Overlapping ensures that all of the leaf blades are uniformly cut. As your experience increases the overlap will naturally decrease and be more consistent throughout the entire approach and collar area. Step 6: Once the entire approach has been cut back and forth, your final lap should be a clean up cut, which includes the collar. The collar and clean up cut is achieved by mowing a clockwise pass starting in the front left corner of the approach, proceeding around the green, and finishing in the front right of the approach. When mowing the collar ensure the inside reel overlaps the putting surface by 2 to 3 inches. Overlapping the putting surface avoids leaving longer turf between the collar and the green, also known as “mohawks”. A mohawk would affect ball roll if a golfer was putting off of the collar onto the green. After finishing mowing the collar the green should be checked for any clippings left behind by the overlap. If there are clippings left behind they can be brushed off the green using a small broom located behind the seat of the triplex.

Step 7: Disengage mow setting and place in transport and proceed to the next assigned approach and collar using the prescribed route. Repeat Step 5 and 6. Step 8: When finished mowing all of the assigned approaches and collar areas, proceed to the fuel storage area and fill the triplex with diesel fuel. After fueling is complete thoroughly wash the piece of equipment in the designated washing area. This includes washing the reels and other dirty areas such as foot rests, the engine, buckets, and the underside of the machine This ensures the reels are clean and the HOC and reel sharpness can be accurately assessed, it also keeps the piece of equipment looking maintained. Step 9: After washing the triplex, park the triplex in the same place it was taken from in the morning. When parking the machine set the park brake, lower the reels, shut the machine off, and remove the key. Before walking away from the machine ensure all of your belongings and garbage have been removed from the machine. 3. Summary On weekends, Tees, Collars and Approaches will be mowed at the same time, except for special events and tournaments. This will cut down on time and labour costs, though it should be expected to take a little longer to mow all three areas in a row, so to do a high quality job it should take no less than 4 hours and should target 5 hours. Greens Greens are arguably the most important area on a golf course, and are often prioritized when it comes to maintenance. Regular mowing keeps the turf at a desired putting height, maintains a consistent greenspeed, provides an aesthetic quality through mow patterns, and creates ideal playing conditions by ensuring all greens have uniform surfaces.

1. Checks ● Equipment Check ○ Before starting the greens mowing equipment, a ​visually inspection of the reel and bedknife should be done. Look for loose or missing mounting screws, chipped, bent, or damaged sections resulting from previous mowing or transportation of the unit. Fuel level should also be checked. Another thing to look for is any excess or dripping oil, grease, or fuel. When checking or cleaning reels make sure to place all controls in neutral, stop engine, set park brake, and wait for all moving parts to stop moving before approaching the reels. ● Green Check ○ When approaching the green, a visual inspection should also be done to ensure that there is no debris. If there is debris then it should be removed before mowing begins. 1. Safety ● General Use ○ Safety should always be a priority. If the equipment requires a seatbelt then one should be worn at all times. Equipment should not be operated under the influence of drugs or alcohol as these can impair personal function/coordination. If you are on prescription drugs/medication, consult with your doctor beforehand. Suitable ear protection and hard hat should also be worn at all times. ● Mowing ○ When mowing is in process be careful around slopes, use caution when wet conditions are present, and be aware of any golfers or obstacles that may be nearby. ● Transportation ○ When approaching blind corners or restricted view areas, use caution in case of unseen hazards. Another good safety practice is to know your surrounding terrain; avoid speeding on bumpy terrain as this can offset the height of cut and/or damage the equipment.

● Refueling ○ When refueling equipment, always make sure that the engine is turned off and that the correct type of fuel is being used. Hazard Assessment of a Toro Greensmaster 3150­Q 1. Direction Greens will be mowed in four different directions to prevent grain from being burnt in. The clean­up pass will alternate from clockwise to counterclockwise. MONDAY/FRIDAY WEDNESDAY/2ND CUT TUESDAY/SATURDAY THURSDAY/SUNDAY

Direction of mowing is subject to change due to unpredictable circumstances (adverse weather, tournament specifications, schedule or time restrictions). 1. Buckets Empty buckets once they are ¾ full. Buckets should be emptied in non­playable rough. Swing buckets to disperse grass as evenly as possible across the non­playable area. If sand is present on the green (from topdressing in days prior), dump after every green. 1. Route Start from hole #1 and end on #18 in the morning to stay ahead of the golfers, if you’re starting while the golfers are already on the course, go backwards, start on hole #18 and finish on #1. If two greens mower go out, leap frog to stay ahead of golfers. Tournaments may require a cross­over route, which will be specified tournament mornings. 1. Mowing 1. Walk around the machine and inspect it for damage 2. Check oil/gas 3. Drive the machine to the green that you are mowing

4. Turn the machine off, walk over to the flag to remove it and put it off to the side of the green 5. Mow the green in the proper direction, making sure to overlap on each pass by a few inches 6. Turn the machine off and replace the flag 7. Drive to the next green 8. Follow steps 3 to 7 for all of the greens 1. After Mowing Once you have completed your mowing route and have dumped your buckets in an appropriate place, drive back to the wash bay and use the pressure washer to wash your machine. Lastly, fill it up with gas, and park it, ensuring the parking brake is on and the key is removed. 1. Double Cut Each green is mowed twice on the morning of tournament days and an optional double cut can be done for men’s night. The first and second mower must mow in different directions for an optimum cut (refer to the​ ​mowing direction​ section on this manual). While the green is cut twice, only a single clean up pass is required. When mowing one after another, the first mow does NOT do a clean up pass, while the mower completes the single clean up pass. For verticutting you will mow in the same direction as the verticutting triplex went. 1. Miscellaneous a. Dew Whip

In the event greens are not mown in the morning, employees will go out with dew whip and placing the whip on the green, thrash it back and forth to clear dew from the green surface. Ridding the moisture on the green will help prevent disease from forming on the green, and ensure members do not get wet feet. a. Ballmarks As a miscellaneous task, to be completed when an employee finishes their assigned tasks early, employees can take a divot tool to fix ball marks on greens. The employee will work from #18 backwards, and wait until the golfers have completed putting before stepping on the green. They will get off when golfers are ready to shoot for the green from the fairway. Employees will always be aware of where golfers are and when they are hitting. Employees will always wear hardhats. a. Blowing Leaves/Branches In the event of a windstorm that brings down branches, or during the months of September and October when leaves fall, greens will need to be backpack blown free of leaves/debris before the greens mowers begin mowing. Two employees will take backpacks out and blow greens ahead of the greens mower, making sure not to blow leaves into bunkers or onto cart paths. a. Getting rid of standing water Use a squeegee to get rid of the water, or the water can wreck the bearings in the reel. Push the water with the squeegee to the lowest spot until you get rid of most of the water. Then you will be able to cut the green.

Rolling Rolling greens improves playing conditions by increasing green speed as well as creating smooth, uniform playing conditions. Rolling is a necessary cultural practice in cases where fertilizers/chemicals have been applied or topdressing sand has been spread, and said fertilizers/chemicals or sand would be removed by mowing. 1. Checks ● Equipment Check ○ Before starting the roller equipment, a ​visually inspection of the machine should be done. Look for loose or missing mounting screws, chipped, bent, or damaged sections resulting from previous use or transportation of the unit. Another thing to look for is any excess or dripping oil, grease, or fuel. When checking or cleaning the unit make sure to place all controls in neutral, stop engine, set park brake, and wait for all moving parts to stop moving. ● Green Check ○ When approaching the green, a visual inspection should also be done to ensure that there is no debris. If there is debris then it should be removed before rolling begins. 1. Safety ● General Use ○ Safety should always be a priority. If the equipment requires a seatbelt then one should be worn at all times. Equipment should not be operated under the influence of drugs or alcohol as these can impair personal function/coordination. If you are on prescription

drugs/medication, consult with your doctor beforehand. Suitable ear protection should also be worn at all times. ● Rolling ○ When rolling is in process be careful around slopes, use caution when wet conditions are present, and be aware of any golfers or obstacles that may be nearby. ● Transportation ○ When approaching blind corners or restricted view areas, use caution in case of unseen hazards. Another good safety practice is to know your surrounding terrain; avoid speeding on bumpy terrain as this can offset the rollers and/or damage the equipment. ● Refueling ○ When refueling equipment, always make sure that the engine is turned off and that the correct type of fuel is being used. 1. Direction MONDAY/FRIDAY WEDNESDAY/2ND CUT TUESDAY/SATURDAY THURSDAY/SUNDAY

1. Route Start from hole #1 and end on #18 in the morning to stay ahead of the golfers, if you’re starting while the golfers are already on the course, go backwards, start on hole #18 and finish on #1. 1. Rolling 1. Walk around the machine and inspect it for damage 2. Check oil/gas 3. Drive the machine to the green that you want to roll 4. Turn the machine off, walk over to the flag to remove it and put it off to the side of the green 5. Roll the green in the proper direction 6. Turn the machine off and replace the flag 7. Drive to the next green 8. Follow steps 3 to 7 for all of the greens 1. After Rolling Once you have completed your route drive back to the shop and fill your equipment up with gas, and park it, ensuring the parking brake is on and the key is removed.

1. Mowing or Rolling in Golfers In the event you are mowing/rolling greens in golfers, proper etiquette must be followed as to interrupt play, and speed of play, as little as possible for members. When intentionally mowing/rolling in play, two greensmasters must go out together and split the green half and half. No clean up cut is done. If golfers are on the green, pull your machine to the side of the green and disengage the engine while waiting for them to putt out. Once they have picked up their balls and left the putting surface, you can begin mowing/rolling. If golfers are ready to hit a shot that will likely land on the green (around the 150yd marker for example), pull off to the side, turn your machine off, and allow them to hit. If no balls land on the green, and time is critical, mow or roll the green, otherwise wait for them to land on the green and putt out. If golfers are far away, or hunting for a ball in the bush, proceed to mow or roll green. Always acknowledge members, especially when they have to wait for you to finish on the green.

Hiring Policy [The Golf Club] Hiring and Recruitment Policy Purpose: This hiring and recruitment policy is established to create equality and standards in hiring practices for positions on the The Golf Club’s Turf care team. Philosophy: The Golf Club is searching for individuals who possess a dedicated desire to share in our team-oriented culture with a strong work ethic, positive attitude, punctuality and willingness to learn. Responsibilities: The general manager will hire the superintendent, while the superintendent will be in charge of hiring and recruiting the assistant superintendent. It is the assistant’s duty to hire technicians and general labourers.

Applicant short lists will be determined by the appropriate designate in charge of hiring. Guidelines: When a new position or vacancy occurs it will first be posted within our organization for 5 days so all internal employees will have an opportunity to apply. Hiring will be done before March 15th, or as otherwise determined. Interviews will be conducted on site in a designated interview room by the superintendent, assistant and a maximum of two other select employees. Ten questions asked of the applicant will reference our Employee Handbook philosophy, as stated above. The interview committee will accommodate all levels of ability and it is the Golf Club’s policy to ensure that the hiring process reflects favourably on the position, are free of bias or the appearance of bias, and adhere to the Rules of Professional Conduct , the Paralegal Rules of Conduct and the Alberta Human Rights Code. Employment Offers: Following the interview process the candidate will be notified of progress within 5 days. If you are accepted for the position within the Turf care team, you will be notified of a rate of pay, expected start/end date, and provided with an employee handbook. New employees must provide notification of any future time off required. All other information will be included in the The Golf Club’s Employee Handbook. “Mission Statement.” “We strive to create the highest quality playing conditions possible within a safe and productive work environment.”