Support Report

Newsletter 1 Suppor t Repor tOrange County Department of Child Support Services

2019 SUMMER EDITION2 OC CSS INDEX TO COAP OR NOT TO COAP PAGE # 4 LETTING IT GROW... ABOVE AND BEYOND PAGE # 5 FIRST STEPS TO SUCCESS PAGE # 6 GETTING TO KNOW YOUR DDC PAGE # 7 THE POWER OF COLLABORATION PAGE # 8 GROWTH AND ROTATIONAL OPPORTUNITY PAGE # 9 YOUR INDIVIDUAL GROWTH PLAN PAGE # 10 EUREKA HAS MOVED IN PAGE # 11 AROUND CSS PAGE # 12

Newsletter 3 FROM THE DIRECTOR -Steven Eldred Customers are the reason we come to work. Meeting their needs And they answered. Some of the responses were heartbreaking – a is the only real mission we have – the rest is the “how.” But how mother says she doesn’t call or come in because after years of no do you know if you are meeting their needs, or if you’re just really collections she’s given up hope. Ouch. busy? My grandfather ran a small business from 1919-1959. As a small boy I didn’t listen to him as much as I should have, but one thing The same kind of sentiment came from the other side as well. Why I remember him telling me about running a business, “The customer should this obligor try to talk to us – he tried years ago and we didn’t is always talking about you – the question is: Are you listening?” help him. Ouch again. Others were supportive, of course, but you could feel the despair in some of the survey writers’ hearts. Over the past 14 years, we have had the most comprehensive child support customer survey program in the country. Anyone who came So what to do about all this information? Well, we roll up our into our office lobby, anyone who called us or went to court got a sleeves and see what we can do. Is this a training issue? A customer survey attempting to determine how we performed at meeting our education issue? A staffing issue? We’re not going to make everyone goals. More importantly, we tried to find out if we were meeting the happy and we’re not going to successfully enforce every order. But customer’s goals. And we’ve always offered an opportunity for a call- with the leaders and focus groups who have volunteered to work this back if the customer wants to talk about the service they received. issue, it is a great challenge: we WILL better serve our customers, Over the years, and thousands of customer surveys, we learned. We and we’ll keep asking them how we can improve. were able to adjust how we did business. Because they’re always talking about us – and we’re listening! An example – there was a time when we spent a lot of time on the phone with each customer – and they told us that long wait times were unacceptable. So we sped up, and they told us they felt rushed! They also told us they hated being told, “Someone will call you back.” So we altered our practices and added an Immediate Response Team to address the customers’ concerns. Immediately. We continue to adjust our practices based on the customers’ input. And we consistently score high in real customer satisfaction. More importantly, we know which people aren’t happy and why, so we can target policies and practices to improve. But obviously, we were missing a bunch of customers – what about all the people who don’t call, don’t walk in, and don’t go to court? Are we meeting their needs? So we set about surveying the quiet folks.

4 OC CSS to COAP or not to COAP COAP Road Show coming soon! By Nancy Krescanko Coming this September, I will be spearheading the COAP Road Show — delivering presentations to educate staff on the benefits of COAP and identifying which cases qualify for a COAP referral. COAP is an important program where qualified NCPs may have the opportunity to obtain a reduction of assigned arrears and even close their case. A referral could also enable us to close, in a matter of three years, cases that we were previously unable to close for decades. All of this because of COAP! The results are exciting and the impact that COAP can make is huge, but it all starts with a referral, it all starts with YOU. Presentation topics and highlights include: What makes a viable COAP referral? How to conduct a review when current child support is being enforced and how cross-files can affect the overall viability of a COAP. Which balances can be compromised. Why the COAP tool asks specific questions and not others. What information you can share with customers from the inception of the process. Questions? Contact CPR Team A! We look forward to your participation in the COAP Road Show.

Newsletter 5 Letting it Grow... Above and Beyond By Casey Aguilar Inspiring Appreciative Supportive just a few words being expressed as staff help one another and our customers grow! Anna Vega & Patricia Pacourek Fabiola Salgado & Monica Ascencio Leticia Ochoa-Trejo & Lillian Trevino The Help Someone Grow (HSG) ‘Trees and Leaves’ campaign is in full swing and stories being received in the HSG mailbox have been amazing. As you walk through the building, you will notice trees full of leaves! Leaves are being exchanged for a variety of reasons, including: Cross training new teammates Helping teammates grow and develop Assisting a grateful customer prepare for court Thank you to the staff who have taken the time to show appreciation of their fellow staff members and acknowledge how they’ve helped them grow! Do you have a story to share? Please send your stories to the CSS-Help Someone Grow mailbox! This campaign will run through August 30, 2019

6 OC CSS First Steps to Success By Frances Nguyen and On May 1, 2019, Call Center implemented Michele Tsachpinis the New Orders Consultation project to engage with customers at the initial stage of Jessica Kharva, Lisa Eubanks, Ruth Jenkyns, the child support process. This project helps not featured: Rosa Junio build collaborative working relationships with our customers through one-on-one phone consultations with the goal of helping them achieve success as they navigate the process. These first steps help educate our customers on what to expect from Child Support Services (CSS). The Call Center designated four Child Support Specialists and tasked them to think “outside-the-box” and take an early intervention approach when engaging with customers. The project aims to: Engage with parents to determine payment barriers Educate about recurring and convenient payment options Offer community resources, if needed Ensure the case is on the right path to success Improve customer service and performance in service delivery Evaluate current income used to set child support orders and, if any changes occurred, to take the next appropriate action As of May 31, 2019, they reviewed over 380 cases, made contact with over 400 parents, and collected $4,971.16 in child support payments. Parents are appreciative of the time we are spending to help them and have shared: Thank you for explaining this to me, it has been so confusing Thanks for explaining the process and not just saying, “It’s not too late” Thanks for being patient with me and explaining how it works I would have been late with my child support payments if you hadn’t explained this to me Taking the first steps to success ensures parents are receiving the education they need about the child support program. The Call Center is continuing its efforts with the New Orders Consultation project to build relationships with parents and set up their case to be successful from the beginning.

Julia Montgomery 1 Newsletter 7 Getting to Know Your DDC Supervising Attorney Why did you choose this Did you practice law What are your favorite career? prior to working for OC hobbies and pastimes? CSS? I think I watched a little too much I like to spend time getting together “Perry Mason” as a kid! I wanted to be Yes. I have been an attorney for with family and friends, and love a trial attorney, and I went to work as more than 30 years. I began my legal traveling and hanging out with a litigator right after law school. After career at the Orange County office of my children. I love the outdoors almost 10 years in private practice, Paul, Hastings, Janofsky & Walker in – anywhere with lots of trees and I decided I wanted to work in public the Litigation Department, focusing wildlife. I enjoy watching movies and service, where I could always do the on complex business litigation. I reading, and I am an avid Stephen right thing and always look forward subsequently worked in the Century King fan. I have two loyal, sweet to coming to work. I found that at OC City offices of Greenberg, Glusker, German Shepherds who love going CSS. Fields, Claman & Machtinger, and for walks and to the dog park. then Gibbs, Giden, Locher, Fleming What college(s) did you & Acret, where I handled cases What do you involving contractual, employment, consider your biggest graduate from? entertainment and construction law accomplishment? issues. My undergraduate degree is from the My children. They are the lights of University of California, Berkeley in What attracted you to my life. political science. I completed master’s degree coursework at Universidad OC CSS? Can you tell me about Rafael Landivar in Guatemala City, your family? also in political science. That was Although I really enjoyed my years challenging because the courses were in private practice, I wanted to make I have two amazing adult children. in Spanish. I received my law degree a career change to work in public Both are talented artists. (They from Loyola Law School, Los Angeles. service. I joined OC CSS in 1998, and certainly do not take after me – I have never had a moment of regret. cannot sing a note and can draw only It is an honor to be able to work stick figures.) My son is a musician and every day to help secure the financial accountant and lives in Seattle with stability of children, and to represent his girlfriend. My daughter is a writer, our agency and the best interests of videographer and photographer the children and families we serve. and is pursuing a master’s degree in fashion theory in New York City.

8 OC CSS The Power of Collaboration By Dieu-Mi Ngo Collaboration starts with you! This powerful process It also allows individuals occurs when two or more people share ideas and and teams to complete work together to accomplish a shared goal. important initiatives more efficiently. Let’s break this process into its main parts: Enforcement Two or more people (team) Team Supervisors Identifying issues and possible solutions (working collaborate daily together) to prioritize and Shared goals (common purpose) address the needs of our collective Collaboration provides every team member with equal areas. We also opportunities to participate and communicate their hold collaborative ideas. There is value and meaning in working together peer meetings as needed to achieve a common goal. When done successfully, this with CPRT, Case Initiation and results in mutual benefits for both the team and the Establishment to address, resolve and enhance our Department. workflows. For example, we recently collaborated with Establishment Team Supervisors to resolve issues There are many benefits to collaborating in the affecting our shared Supplemental SC/PJ and S&P workplace, including: processes, and their associated tasks. Staff combine their mutual strengths In Enforcement, we truly value the importance of Staff and Department benefit from sharing ideas collaboration and teamwork as a critical contributor to and working together the overall success of staff and our Department. Team members can apply skills learned in this process and help improve other teams or areas Access to staff with unique expertise and viewpoints facilitates sharing of ideas and solutions, which results in a better product “Unity is strength…when there is teamwork and collaboration, wonderful things can be achieved.” -Mattie Stepanek

Newsletter 9 Growth and Rotational Opportunity By Jill Howery On July 1, OC CSS introduced our new initiative, Growth and Rotational Opportunity (G.R.O.). G.R.O. is a new tool that empowers staff to express interest in rotating to a new unit. Rotating is a great opportunity to grow in your current position and develop in your career. What is in it for OC CSS? Building the skills and talents of our team allows the Department more flexibility and reduces risk as staff move on to promotions or retirement. What is in it for me? Lots of things! Gaining knowledge and experience in new areas provides: • Confidence when answering those tough customer questions • A global perspective and appreciation for the complexities of other units • A whole new group of friends • Growth through mentoring by new peers and new leaders • A refreshing opportunity to try something new • A stronger resume for promotional opportunities • The opportunity to discover new talents and possibilities We have many exciting and interesting units that deliver valuable services to our customers and require staff with a variety of knowledge, skills and talents to meet these needs. Submit your interests and G.R.O. with us!

10 OC CSS Your Individual Growth Plan By Nancy Burgos-Johnson and Velita Rish Want to develop new skills? The TCD Team will gather staff’s Individual Growth Plans, Enhance or refresh existing skills? review and prioritize requests and begin scheduling courses for the Oct 2019 – Sept 2020 training calendar. Offering opportunities for growth and development is one of OC CSS’ top values! During the months of Integrity Dedicated July and August 2019, staff will have the opportunity to and Respect Customer submit training requests to support their professional development in a collaborative process known as Service Individual Growth Plans. The goal of this new training planning approach is for staff to work collaboratively with their supervisor to plan for their training, learning and growth. Your voice and goals are a cornerstone of our training Commitment Growth and program. For this reason, each staff member will meet with to Children Learning their supervisor/manager, answer a couple of questions related to their training needs and select classes from CSS’ Top an available course list. The options include instructor- Values led trainings as well as E-learning courses available. The Individual Growth Plans program works in partnership Teamwork and Compassion and with Department-wide trainings and area specific training Collaboration Encouragement plans to develop the comprehensive work plan for the Training and Career Development (TCD) Team. Be on the lookout for more information on this new and exciting opportunity!

Newsletter 11 Eureka Has Moved In Say Hello to Your New Learning Management System By Aaron Dang On May 15, the County of Orange started the next chapter in its learning and development journey with the launch of a brand new learning management system called Eureka. As a result of our Department’s commitment to individual growth, we volunteered to be the first agency to transition to this new innovative system. You were given a glimpse of what to expect in the Eureka tour and the opportunity to earn an official Pioneer Badge. Eureka is full of added benefits including: Ability to view your current courses and completed training hours from the Learner Home page Suggested courses based on your selected subjects of interest Email reminders for your registered courses Option to add your upcoming courses to your Outlook calendar Access to 70 online courses ranging from technical to soft skills In the future, you will be able to curate your own learning playlists which can be shared with and followed by others. Stay tuned for more upcoming and exciting features!

AROUND CSS12 OC CSS INDEX COMMITMENT TO EXCELLENCE PAGE # 14-17 SUPERVISOR OF THE QUARTER PAGE # 17 TEAM OF THE QUARTER PAGE # 18 MANAGER OF THE QUARTER PAGE # 19 CUSTOMER SERVICE COMPLIMENTS PAGE # 20 GROWTH THROUGH DEVELOPMENT OPPORTUNITIES AND CHANGE PAGE # 21 SERVICE AWARDS & NEW HIRES PAGE # 22

Newsletter 13 “Summertime is always the best of what might be.” - Charles Bowden

14 OC CSS COMMITMENT TO EX The Commitment to Excellence Award is presented to CSS employees in recognition of outstanding achievement, exemplary attitude or commitment to staff and customers. The following staff were nominated by their supervisors or peers: KRISTIN CHAVEZ Nominated by Robert Sech — It is my pleasure to nominate DDC, Kristin Chavez, for a Commitment to Excellence Award. Kristin recently developed and presented a PowerPoint to the Paralegals and Senior Child Support Specialists in Legal Services. Kristin’s efforts helped staff members address some of the more complicated issues involved in court case workups. Topics included, qualified business income, military leave, earnings statements and complex visitation calculations. She also provided strategies for handling self-employed individuals. Kristin’s hard work not only offered valuable tools for all attendees, but her professionalism and respectful presentation helped solidify the collaborative atmosphere among members of Legal Services. Court customers will greatly benefit from Kristin’s initiative and willingness to take our staff’s proficiency to a higher level. Kristin, we salute you! Nominated by Gladys Hayashi — I am happy to nominate Cindy for Peer of the CINDY SANDOVAL Quarter. Cindy is very deserving of this recognition for everything she does for OC CSS. She is always willing to provide assistance in a positive and friendly manner. Cindy greatly contributes and supports the day-to-day business at CSS through her technical expertise. She is incredibly knowledgeable and professional. I recently transitioned to a new role and Cindy has been very helpful and supportive in assisting our office with technical questions. Despite working on many assignments and projects, she still makes time to answer all my questions and offer her insight. She is a hard worker who goes above and beyond to ensure she is providing great internal customer service because she truly cares about everyone and our organization as a whole. I appreciate and value Cindy for everything she does, for who she is, and for her admirable work ethic. Thank you, Cindy!

Newsletter 15 XCELLENCE AWARDS ALEX MORALES Nominated by Kiet Ly – I am happy to nominate Alex Morales for a Commitment to Excellence Award. It is CSS’ mission to ensure the children and families we serve feel a sense of trust and understanding, and that their best interest is taken into account. Alex consistently demonstrates customer service’s philosophy of ‘Gateway to their Experience’ by exercising sincerity and professionalism. She is considerate and compassionate in her tone and speech when assisting customers in need of emotional support. Alex is always assessing if Community Resources could be a useful avenue for customers to explore. She is timely in her responses, always delivering on actions promised. Where can a customer find basic needs like a shower, laundry, mail, meals, and clothes all in one place?! Mary’s Kitchen in Orange, which is in her – ever so helpful – ring booklet. Alex’s creation of the Community Resource Ring Booklet has made many customers aware of critical resources such as food, employment, financial aid, health, and counseling services that are available to them. Alex continually grows and is challenged through her various tasks and projects, which consist of public speaking, technical knowledge, mastery of Excel, creativity in Publisher, research, data analysis, innovation and effective communication while working with community partners. Alex is very dependable and demonstrates great flexibility when immediate actions are needed. She always has a positive attitude and pleasant demeanor when interacting with external and internal customers. In addition, Alex is a team player who assists with coverage needs of other areas and provides mentorship opportunities. CSS benefits from Alex’s performance through her customer service and interpersonal skills by strengthening recognition and branding of the Agency. She helps increase awareness of the many valuable community resources for customers in need. Her workmanship and performance also contribute to the overall success of customer service goals and improve PM3 & PM4 results. “Put the uncommon effort into the common task... make it large by doing it in a great way.” - Orison Swett Marden

16 OC CSS COMMITMENT TO EX IVETTE MENJIVAR Nominated by Kiet Ly — I am happy to nominate Ivette Menjivar for a Commitment to Excellence Award. Ivette transitioned from Call Center to Customer Service Contact in July 2018 and during the past year, she has exhibited an exceptional work ethic by undertaking various projects and participating in a workgroup. She assisted with the COAP refresh, Collections Report, Customer Service Q&A, and Resource Planning project. Ivette even shared her findings of COAP payments via a Prezi demonstration to a workgroup. She also presented on several community resource topics such as homelessness and Mercy House during a recent team meeting. In addition, Ivette volunteered as Safety Floor Representative taking on the Quadrant Leader role when it became vacant. As Quadrant Leader, she conducts monthly safety walks throughout the floor and ensures the security of confidential information. Ivette continuously grows and develops her interpersonal skills by helping with the lobby display and decorating team workstations during holidays and staff birthdays. CSS benefits from Ivette’s exemplary performance through her individual and team-building skills. She helps increase safety awareness, which creates a healthier work environment. Ivette’s projects aid in making key decisions and providing guidance on subject matters that impact staff and PM3 & PM4. Nominated by Cheryl Vargas — How we speak about work shapes how SHAREN OWENS we think and act at work. I know someone who speaks, lives and breathes Strengths. She shares her belief and principles of Marcus Buckingham with everyone at CSS with excitement and a sparkle in her eye. I believe Sharen is extremely deserving of the Peer of the Quarter Award as she is a huge influence to our organizational strengths-based culture. Facilitating over 23 sessions to over 400 CSS professionals is not an easy task, but she makes it look so simple and flawless. Her interactive and fun-filled sessions allowed CSS professionals to take a deeper dive into their own strengths and understand how to leverage the strengths of those around them. Sharen did not stop here; she is on her way to becoming a Certified Strengths Coach! As you can see, her commitment to Strengths is not just a check mark of things she has to do, but wants to do. Sharen continues to have conversations about Strengths to ensure we foster a healthy and positive workplace that brightly impacts the way we interact with the families we serve. Way to go, Influencer Owens!

Newsletter 17 XCELLENCE AWARDS ELIZABETH URIBE Nominated by Itzel Parra – I am pleased to nominate DDC, Elizabeth Uribe, for the Commitment to Excellence Award. Elizabeth is hard working and her dedication to the families we serve is evident in her attention to detail, preparation of court workups and interactions with customers and the court. She is truly a pleasure to work with. Elizabeth is extremely knowledgeable and is always available to answer questions. She recently volunteered to participate in a Legal Services Calculation of Visitation workshop. Elizabeth is creative, generous and very thoughtful. She has happily volunteered her creative skills to the Help Someone Grow campaign by creating tags for the flowerpots and just recently created the beautiful signage for the June lobby display. She has also created multiple greeting cards for Legal Services retirements and events which help foster unity and teamwork. SUPERVISOR OF THE QUARTER NOELY GOVEA Nominated by Nelia Castillo Navalle – I am proud to nominate Noely for Supervisor of the Quarter. I have had the privilege of working alongside her for over 15 years in the Legal Services Support Teams. Noely has vast experience in legal support areas including pre-court processes, attending court and post-court procedures. I can vouch for her outstanding performance, determination and effectiveness. Noely’s skills are a rare feat to come across; she is gentle and attentive to the smallest of details while exceeding performance expectations. Over the years, Noely has acquired a wealth of knowledge and experience, and participated in countless training hours. Through her Learner strength, she continuously welcomes new learning opportunities. Her biggest contribution to the Department is sharing her wisdom and expertise with staff by delivering thorough trainings. Noely uses her knowledge to effectively lead staff, as their work directly affects program performance and customer service. Noely is a pleasant person to be around, especially when things get hectic and issues arise. She always maintains a positive and friendly attitude even in challenging situations. Noely works extremely well under pressure, always managing to resolve stressful situations and creating a positive working environment for her peers. I have a deep respect for her hard work and dedication. Noely is very deserving of this award!

18 OC CSS COMMITMENT TO EXCELLENCE AWARDS TEAM OF THE QUARTER Establishment Team B Left to Right: Jocelyn Soofi, Catherine Nguyen, Anna Burgos, Salvador Villalpando,Veronica Rojas, Luis Noguez, Stefanie Ito. Not pictured: Samantha Castaneda and Dana Mendocilla Nominated by Anonymous – Establishment Team B is incredibly deserving of the Team of the Quarter Award. The team works so well together and everyone is always willing to assist without hesitation, while a supervisor that is new to the area leads and provides guidance. Work is always completed in a timely and efficient manner resulting in support to other teams and areas within the office. Establishment Team B attentively interviews customers to gather financial information and ensure accurate court orders are obtained. The team works hard and diligently to make certain that each case is started off properly, assuring its success as it moves forward throughout the Department. Congrats!

Newsletter 19 Manager of the Quarter Delia Murillo Collections and Performance Reports Delia provides leadership to our Collections and Performance Reports Teams and Employer Express. Under Delia’s leadership, the teams explore opportunities to pilot new reports to increase our performance. Efforts are focused on a variety of performance metrics including locate, collections, and increasing performance for income withholding orders. Delia continually demonstrates her commitment to CSS, her staff, our customers and the important partnership with employers. Delia is partnering with Marketing and Communications to educate employers about child support processes/services by creating short presentations/online tutorials to act as self-directed resources that employers can access when needed. She is working on increasing our web presence by updating our website to provide information that is relevant and accessible to employers regarding CSS resources and services. In that same partnership, Delia recently created marketing materials to promote the Employer Portal as an efficient and easy way to communicate with CSS and safely submit/retrieve forms electronically. Delia’s efforts in engaging our employers in a variety of methods embrace our values of commitment to children, cooperative partnerships, and operational excellence. Delia is always willing to explore new ideas. She actively supports Department initiatives, partners with her peers for performance planning, policy discussions and participates in problem resolution at different levels.

20 OC CSS CusCtoommerpSelrivmiceents NCP said, “[Grace] makes the terrible CP wrote, “I am very proud to put into words events bearable.” He thanks her from how Mr. McHorney exudes excellence, the bottom of his heart for everything professionalism and compassion. He takes she has done, for being part of his pride in his work and doesn’t mind tackling journey, and making a big difference the hard stuff when necessary. He is one of in his life. He says, “You restored my a kind. His work ethic exceeds child support faith in humanity and OC Child Support professionals in my state, HANDS DOWN!” Services.” CP says, “...mothers like me value employees like YOU!” Grace Lustemberg Child Support Specialist Keith McHorney Collection and Performance Reports A Administrative Manager I Ombudsman and Complaint Resolution NCP, a disabled Veteran, was very The Eastern Sierra LCSA said of two OC CSS grateful for the time and assistance staff members, “SUPERSTARS. Thank you for Leticia provided to help prepare him your amazing help with our CSE Financials! for his court hearing. Although the outcome of the hearing didn’t provide You really make a difference for us.” much relief, he spoke to staff to relay Maggie Vong his gratitude. Senior Child Support Specialist Leticia Ochoa-Trejo Special Collections Senior Child Support Specialist Casey Aguilar Legal Services Specialized Team Administrative Manager I Special Collections JobWell Done!

Newsletter 21 GDerovweltohpthmroeugnht Opportunities and Change CSS’ efforts to promote growth and development broaden as we explore more ways to leverage new opportunities. There are many ways to grow at CSS and enhance your knowledge and skills. Intra-agency mobility is one way to challenge yourself and take advantage of a path for growth and development. The following individuals have recently taken on exciting new growth opportunities at CSS: Employee: From: To: Veronica Castellanos Telecommute Team Collection and Performance Reports B Aidee Cooksey Amanda Griffith Telecommute Team Service Support Team Tristen Ontiveros Karla Robinson Telecommute Team Enforcement Team 1 Trinh Tran Telecommute Team Enforcement Team 4 Brandon Bankovich Iriss Barriga Telecommute Team Post Order A Veronica Ulloa Telecommute Team Enforcement Team 3 Linda Fitch Program Support Services Research Team Brandi Karsting Andy Huynh Enforcement Team 2 Customer Service Contact A Denyce Marquez Employer Express Enforcement Team 4 Ana Luisa Mendez Research Team Legal Services Tina Nguyen America Lopez Enforcement Team 1 Enforcement Team 3 Diane Olsson-Nong Establishment A Post Order B ESAT Enforcement Team 1 Post Order B Post Order A Post Order A Establishment A Mail Services Team B Mails Services Team A Mail Services Team A Mail Services Team B “Self growth is the driving force behind success and growth.”

22 OC CSS SERVICE AWARDS 30 25 20 15 Lilia Lopez Ana Garcia Gabriela Zambrano Veronica Olsen Lillian Trevino Michelle Parga Samuel Chairez Nora Avina Peter Aranda Thank Robin Savage You! Rosa Zamarripa NEW HIRE PROMOTION Research Analyst III Research Analyst III Victor Hernandez Denise Okamoto Roman Gutierrez EDITOR PHOTOGRAPHER VIOLETA GARCIA ALDENISE BELCER ASSISTANT EDITORS PUBLISH DATE DAVID AYALA August 8, 2019 RUBEN PADILLA BRANDON REED JAN DUNFORD ALEXA VIRAMONTES

Newsletter 23 Our Mission To facilitate the financial support of children by engaging parents and providing professional child support services. Our Vision To be a trusted partner of parents in securing financial stability for Orange County’s children. Are you interested in writing an article? Contact Marketing and Communications [email protected]