Leadership Portfolio

CHERYL VARGAS SERVING CHILD SUPPORT SERVICES SINCE 2008

TABLE OF CONTENTS 03 STRENGTHS 04 RESUME 05 INITIATIVES AT WORK 06 LETTERS OF COMMENDATIONS

STRENGTHS ARRANGER I thrive on challenging situations. When faced with a complex situtaion, i enjoy managing all the variables, aligining them and realigning them for maximum productivity. REALTOR I enjoy having close relationships with others. I find deep satisfaction in working hard with others to achieve a goal. FOCUS Goals serve as my compass. This allows me to focus on overall objectives , determine priorities, and make corrections, if needed, to get back on track. WOO I love the gettiing to meet new people and create connections. Building these relationships energize me . LEARNER I have a great desire to learn and want to continuously improve and share my knowledge with others.

Arranger, R elator, Focus, WOO, a Hello... I'm nd Learner NHOUKA [email protected] Cheryl 16026 Elbert Circle, Fountain Valley, CA 92708 VARGAS 714-206-6182 I'm your... SUPERVISING CHILD SUPPORT SPECIALIST ABOUT ME Passionate and driven leader with 14+ years of experience with the Department of Child Support Services. Exceptional ability to manage multiple projects/tasks in a high pressure, time-sensitive environment. Seeking to be the next Supervising Child Support Specialist with the Orange County Department of Child Support Services and contribute to promoting staff's growth and development to reach their greatest potential. EXPERIENCE ACHIEVEMENTS &CERTIFICATIONS Staff Development Specialist Total Trainer: Creating Training Certification CHILD SUPPORT SERVICES, COUNTY OF ORANGE ASSOCIATION OF TALENT DEVELOPMENT 2015-2022 Total Trainer: Delivering Training Certification ASSOCIATION OF TALENT DEVELOPMENT Design curriculum, program and/or learning solutions by creating course and module design, lesson plans, Competent Communicator instructor guides, physical or online learning materials to TOASTMASTERS INTERNATIONAL meet organizational needs Analyze and select the most appropriate strategy and Advanced Communicator/ Leadership Bronze technologies to maximize the learning experience and TOASTMASTERS INTERNATIONAL meet project goals Conduct needs assessment consultations with diverse Certified Trainer for Crucial Conversations stakeholders to determine departmental needs and Mastering Dialouge provide recommendations, constraints and identify appropriate learning approach CRUCIAL LEARNING Communicate effectively with all levels of staff from In progress E-Learning Instructional Design Certificate Directors to Office Assistants Managed, organized, supervised and facilitated the Child UCI DIVISON OF CONTINUED EDUCATION Support Integration Program for all new hires for two consecutive years; provided reports that summarize the LEADERSHIP SKILLS performance appraisal for all new hires attending the Child Support Integration Program; delegated work Emotional Intelligence Communication assignments to peers to ensure Child Support Integration Motivation Decision Making Program success Growth Mindset Passion Senior Child Support Specialist CHILD SUPPORT SERVICES, COUNTY OF ORANGE Team Building Trustworthiness 2015-2015 TECHNICAL SKILLS Managed complex inquiries on child support matters to interview custodial and/or non-custodial parents to PowerPoint Excel obtain statements, documents, and facts to locate Word Articulate 360 parents, establish and/or enforce paternity, child support, medical orders, and determine financial status for more Storyline Canva complex case actions. Analyzed reports, collected workload counts from staff, Prezi Audacity Editing and compiled statistical reports for upper management Adobe Acrobat Pro Software Performed backup supervisor duties such as delegating assignments, playing to staff strengths, and handling MS Team/ Skype/Zoom/Webex personnel issues.

INITIATIVES AT WORK LEAD OF POVERTY SIMULATION MANAGED, LED AND FACILITATED THE POVERTY SIMULATION FOR APPROXIMATELY 460 STAFF OF CHILD SUPPORT SERVICES; PREPARED EXECUTIVE SUMMARIES WHICH INCLUDED BACKGROUND INFORMATION, AN OVERVIEW OF THE PROGRAM, LOGISTICS, PARTICIPANT ROLES AND RESPONSIBILITIES, AND DELIVERY OPTIONS; ORGANIZED 70 VOLUNTEERS TO EFFECTIVELY ENSURE THAT 10 SESSIONS OF THE POVERTY SIMULATION WERE FACILITATED CERTIFIED TRAINER OF CRUCIAL CONVERSATIONS COMPLETED A TRAINER CERTIFICTAION COURSE THAT ALLOWED ME TO MASTER CONFLCIT MANAGEMENT SKILLS AND SHARE THESE SKILLS WITH OVER 300 STAFF. SERVED AS PRESIDENT OF TOASTMASTERS COMPLETED A TRAINER CERTIFICTAION COURSE THAT ALLOWED ME TO MASTER CONFLCIT MANAGEMENT SKILLS AND SHARE THESE SKILLS WITH OVER 300 STAFF. LEAD FOR CX TRAINING TRACK

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