IOI Issue No.85 Jan-Mar 2020_FA_V1

#EachforEqual BERITA e O cial Newsletter of International Women’s Day Page 4 > LATEST NEWS & HIGHLIGHTS • Refreshed IOI Vision & Core Values Page 3 > • A Priceless Gem That Ages With You Page 12 > ISSUE NO: 85 (JAN - MAR 2020) KDN NO: PP9740/05/2013 (033253) For Internal Circulation Only FCiogrhotninagviAruSshVosrt-Term A Long-Term Climate Change TE CHANGE The global response to Covid-19 — cancelled flights, CLIMA US shutdowns of factories and power stations, a panicked mandate VIR to enable remote work — will certainly bring a dip in carbon emissions. However, this is not a silver lining for the climate, COVID-19 said United Nations (UN) Environment Programme Executive Director Ms Inger Andersen. Such changes are but temporary. When the economy recovers, there will be an increase in emissions as people scramble to make up for time lost. UN Secretary-General Mr Antonio Guterres concurred and noted that the threat from coronavirus is temporary whereas the threat from heat waves, floods and extreme storms resulting in the loss of human life will remain with us for years.   Our response to this pandemic will shape the climate crisis for decades to come because climate change will continue to threaten humanity long after Covid-19 ends. Efforts to revive economic activity doesn’t mean that green objectives should be cast aside. Nor does it mean that our response should be temporarily fixed towards the battle of Covid-19 without considering the long-term damage of climate change. Dr Surina Ismail, Group Head of Sustainability of IOI Corporation Berhad said: “Personally, we can take responsibilities for our own actions” as she stressed the importance of climate change in a Q & A session. The collective actions of our colleagues in IOI too are dedicated to reverberate across our planet for a long time. Turn to page 8 and 9 for more info. Together We Can Help Reduce Covid-19 Risks 1 2 34 56 78 9 1m Wash your Avoid touching Cover your nose Spend more time Disinfect everyday Wear face mask Avoid close Avoid shaking Observe hands your eyes, nose and mouth when at home objects and if you are contact with hands and use physical surfaces unwell sick person other forms of distancing frequently and mouth you cough or sneeze greetings Practise These Habits And Stay Healthy! Sources: World Health Organisation, The Star.

2 HALLMARK Successful SAP Roll Out 2 Ladang Sabah Group This achievement is due to the collaborative Pledging Through months of planning, preparation and effort of our Plantation Director Mr Sudhakaran, RM500,000 training coupled with persistence, hard work, Group Chief Financial Officer Mr Lee Tuan Meng, commitment, teamwork and co-operation, IOI Sandakan Region General Manager Mr Leang Hon To Fight Plantation Services Sdn Bhd has reached yet Wai, Financial Controller Ms Daphne Goh and our Covid-19 another milestone. Within the given timeframe, top management who led the employees to move we have successfully launched our second Go-Live in unison with the goals of the company. Together To assist the nation in roll out of our ONE IOI Integrated Platform in with our Business Process Owners and Super Users, combating the Covid-19 Ladang Sabah and Mayvin Groupings (in Sandakan our IT support team, our supportive Wilmar pandemic, IOI Corporation Region), and Unico Group (in Lahad Datu Region). Consultancy Services consultants, and all involved Berhad has extended a Through dedication and tenacity, we have deployed employees, we have accomplished our goal. contribution of RM500,000 the SAP system in 26 companies and 28 operating We are confident of the company’s digital to the Ministry of Health units on 1 March 2020. We are glad to announce transformation journey which kickstarted on 26 through the Malaysian Palm Oil that all operating units in the Sandakan Region are July 2018, and certain of accomplishing a full Association. As a responsible currently operating on the SAP system platform, implementation of our Group-wide SAP system. corporate citizen, we must rally while the remaining 75% of Lahad Datu’s operating together to provide support units will roll out soon upon its full completion. Unico Group during this difficult time. Top In Digital & Cashless Work Safety (e-WaAltle1tsSt aPllaarnytaCtrioednitUinngit) Baturong 1 Estate in Lahad Datu won the Our colleagues at Baturong Palm Oil Mill in Lahad With this legal and secure channel, they can easily prestigious National Occupational Safety and Health Datu celebrated the use of digital technology in receive their monthly salary and track their expenses (OSH) Award 2019 (Agriculture Industry) at the their lives as they enjoyed the many benefits of in real time via their mobile phones or web browsers. National Council for OSH (NCOSH) Excellence e-wallet on top of an International Visa Prepaid They can conveniently make purchases without Awards. Congratulations to our Acting Manager of Card. IOI Plantation Services Sdn Bhd collaborated the need to carry large amounts of cash in hand, Safety & Health (Lahad Datu) Ms Gurjit Kaur for with Merchantrade Asia Sdn Bhd to launch this remit money easily to their families back home and leading the team to achieve a commendable feat of digital wallet service on 1 February 2020 to bring a withdraw cash anytime at local and international scoring a perfect 100% score in OSH management world of convenience, connectivity, security, speed ATMs as well as Merchantrade branches. Apart (based on an audit by NCOSH) and creating 11 and more to our employees. from having a safer, easier and more secure way to safety innovations to enhance the safety, health and manage their money, it also encourages them to hygiene of our plantation employees. adopt a cashless lifestyle. Our Plantation Director Mr Sudhakaran and Baturong Group Plantation Controller Mr Zakaria Arshad proudly received the award from Dato’ Amir bin Omar, Secretary-General of the Ministry of Human Resources on 28 February 2020. Editor’s Note Welcome to the first issue of Berita IOI in 2020. As businesses under common themes. In addition, we ways and beliefs, or are mandated, such as those we continue to bring you news from all over IOI, are employing a more informal tone and getting up arising from Covid-19, which is a respecter of no it is equally important that we feature them in the close and personal with our employees. All these man. As we weather the Covid-19 storm together, most engaging way possible. Apart from releasing changes are undertaken to elevate Berita IOI to a what better time to contemplate and pursue a better an online version in response to the stay-at-home familial platform that knits us together as one IOI life and create a greener future? We can start by restriction due to the coronavirus pandemic that is family, and keeps us connected with our fellow re-considering our ways, integrating nature in our sweeping across the globe, we have initiated some colleagues. daily life and embracing lifestyle changes to make changes in our Berita IOI. Change is inevitable. Whether it is personal, the most of these challenging times in positive ways. Our new look is complemented by new segments organisational or global, we will encounter changes Happy reading! unifying the news and highlights of all our IOI that are welcoming and refreshing, or threaten our

HALLMARK 3 3 Refreshed IOI Vision & Core Values Since 1995, we have been guided by our IOI revisited the IOI Vision and Core Values. He “Team Spirit is not just Vision and Core Values to work together and bring unveiled a refreshed and simplified version on 11 teamwork. It is the belief IOI Group to achieve a responsible and balanced March 2020 while incorporating Team Spirit to the success. Our corporation has thrived through the Core Values. The essence of the statements does not that the interest of the years, amidst ups and downs. Now, 25 years later, change, but they are reinforced and strengthened so organisation which we it is only fitting that we continue to advance with that together, we can build a value-centric culture belong to is greater than the times and work hand-in-hand to strive to greater and work towards a purpose-driven organisation. heights. Visit https://www.ioigroup.com/Content/CI/ our own interest. Dato’ Lee Yeow Chor, Group Managing Director Corp_Vision for the refreshed IOI Vision and Core It is a sense of belonging, & Chief Executive of IOI Corporation Berhad, Values. collaboration with each other and the ability to act collectively for the greater good and interest of the organisation.” - Dato’ Lee Yeow Chor CBQhimaaolrahnpdsrrgsuoritavcoetwAumphlsaaesoesntssiatsootrnthreosetnutwaoopsowg1s-er8dascsadmeoyerfettyoinrfouiatue.ridrnWciokQnelnlgeloaaawcrsgoesluinecpeddsrgAuofecrsustoaedemnsdsdoowIfrcOsiaytaoIphufaPtrCberrioaIlpDiactehtiBrteietsein!vHedesmoiGnldegrnionttuhgpase,nBfdaiernrschdtoanisdnttu,i-nhdJouyohiounousgres Appreciating Our Trusted Suppliers Dedication, hard work and excellence in quality are Let us give a round of applause to the: Congratulations to Pamol Palm Oil Mill for being the Best Quality CPO Supplier (Individual just some of the values that continuously motivate Mill Category). our suppliers and mills to give their best. IOI Edible • Best Quality CPO Supplier (Grouping Category): Oils Sdn Bhd (IOIEO) never fails to recognise Hap Seng Group of Companies Congratulations to the best performing mills and suppliers who have • Best Quality CPO Supplier (Individual Mill IOI Lahad Datu supplied high quality crude palm oil (CPO) and Region for bagging palm kernel (PK). This year, we organised a Supplier Category): Pamol Palm Oil Mill the Best Quality PK Appreciation Dinner on 9 January 2020 at Ocean • Best Improved CPO Quality: Supplier (Grouping King Seafood to appreciate a total of 92 guests, Category). including our in-house and external suppliers, and Langkon Palm Oil Mill IOIEO and Commodity Marketing colleagues. • Best Quality PK Supplier (Grouping Category): IOI Lahad Datu Region We hope the awards will instil pride and empower • Best Quality PK Supplier (Individual Mill our suppliers to continue their supply of high- quality CPO and PK. We also presented all attendees Category): Ladang Mills with custom-ordered souvenirs and a bottle of olein • Best Improved PK Quality: specially produced by IOIEO. Veetar Palm Oil Mill

4 4 COLLABORATION Think like a queen. A queen is not afraid to fail. Every 8 March marks a special day for women in honour of the International Women’s Day; a practice that Failure is another stepping stone to greatness. started in 1913. This year’s campaign, #EachForEqual, encourages us to stand collectively because each of - Oprah Winfrey us can help create a gender equal world. This is essential for economies and communities to thrive. Let us actively expand our perceptions, fight bias and celebrate women’s achievements together. Empowering Women To Women, Power And Did you know that Equality Development the first International At the estate level, IOI Plantation Services Sdn Raising public awareness is equally important. IOI Bhd has launched the Women and Empowerment Mall Kulai joined hands with the District Office of Women’s Day Committee (WEC) in Peninsular and Sabah, Kulai and local NGOs to hold a three-day roadshow Malaysia and Ketapang, Indonesia, simultaneously, from 6 to 8 March 2020, featuring free health talks was celebrated by on 8 March 2020. It supersedes the Gender and screenings, fashion and beauty workshops and Consultative Committee where it reinforces our supporting local SMEs, among others. members of the commitments to protect not only our female employees’ rights but also female dependants who Complimentary health screenings were held during the WEC women’s movement live within our plantation communities, and the launch event at PT Sukses Karya Sawit, Indonesia. crucial roles they play within IOI’s operations. in Russia on Look good, feel good and let your inner confidence shine. 8 March 1913, to peacefully protest World War I? Women power at IOI Ladang Sabah during the WEC launch event. Women’s entrepreneurship is a real and fundamental economic force that is reshaping the world. Creating Green Agents Of Change Ms Kristine Ng, General Manager of Corporate nation. Each student can be cultivated to be a green Communication & Sustainability of IOI Properties agent of change towards building a healthy and Group Berhad (IOIPG), was all smiles as IOIPG sustainable society. As the education programme successfully forged a collaboration with Majlis progressed, new activities were introduced each year Perbandaran Subang Jaya (MPSJ) to be one of the to schools. synergy partners on MPSJ’s Program Generasi Bestari With the participation of about 60 schools in the (Smart Gen) 2020. The synergistic collaboration, programme this year, we expect to play our part to unveiled during a ceremony held in conjunction engage the students, advocate for their education with the Konvensyen Generasi Bestari (Smart Gen) and mobilise them towards the programme. It is a MPSJ 2020 in Subang Jaya, aims to create a meaningful collaboration as it supports the United future generation of people who are sensitive to Nations Sustainable Development Goals, and is also environmental health, environmental sustainability in sync with our IOI Connects to Earth campaign, and sustainable development. which focuses on biodiversity conservation, climate Since 2017, the annual Smart Gen has been change adaptation and mitigation, and waste engaging primary and secondary schools (within minimisation. In addition, the programme has been the municipality) to participate actively in various effective in reducing the municipality’s 207,770 sustainable initiatives and contribute to the residents’ carbon footprint to 37,793 metrics tonnes sustainable development of the community and the a year which is a reduction of 15.05%. The collaboration was unveiled on 25 February 2020 in the presence of Timbalan Yang DiPertua MPSJ Tuan Haji Mohd Zulkurnain Che Ali (left) and Timbalan Pegawai Pendidikan Daerah Petaling Perdana Puan Wan Fauziah Wan Abdullah (centre) together with Ms Kristine Ng (right).

COLLABORATION 5 5 We Are #GenerationEquality International Women’s #EachforEqual Day Is Powered By bpuibnfeiIeoIelfrsdfmossawpaysiontcneyoahindtscgule,oheibrab,srhtleshhetselhonhyheirmacneieocoirnakedooniwtgtsh-ruoysntefllfoiiaadwrkoc-arnsaeopaobtdcplruueeyiaepnminlreasdlr-edraopmjevbjutarruheoeie-scrdneldtshylnrsgderb.,ioinedeouvbtdinlesiauce,cynsseste.s Our Collective Efforts Celebrating Women In IOI Corporation Berhad and IOI Properties Over at Putrajaya Marriott Hotel, our female hotel Group Berhad, our female workforce encompasses associates spent a memorable evening, having about 30% to 40% of the total employees. Let us been motivated by Senior General Manager Mr hear what some of our IOI family members have Simon Yong and inspired by guest speaker Ms to say about gender equality and certain societal Saliza Abdullah, Group Chief Executive Officer & stigmas that women still face today. Managing Director of BG Capital Holdings, who shared her interesting journey in the corporate ~ Ms bEelianignaTesionhgl(eYawyoarskainngTlSaLdSyC world. Numerous health talks and mini health on screenings were made available before the night stWilcItlorofbemiasegtplehiienneteaivgnqakerguaouewafduploaiuntrrfycdeot,anrhttgeiehtloshoesonebpogmailpnslolsoykbegr.leeetvyuneandstr.oeietry ) ended with a lovely high-tea session together. on(~gClMoobrspaolKrgaaentnedYAeerndmeYqeiunna)lity wrteesoshssrtanppeyarcIitooercgirnunnittrafhlotndsiiycisew,getbeeyopwdiislglnebaiitenmtdgtohithdiethauyehsetaesp.ntrIgawsO,cwrtsmbereona,IouwasedinhtdntaiogaIehntudfeeeatwggtommhhhlrhaiotwepetcegpynhkobrresaanaiodtgstnhdfiegsfdeefetouyrisrmflt.uel An equal world is an enabled world. The winning cake of scecoskouesnnilnododSanwhubeasamclbnleeartedriidtpnnmfgotcggohewoorewenwerxeefwrexopiedmaaoueksemrrllsonidkyeeprptrneTbltltecaieowEvecsoaesDoehn.maaonTrireiddanneelgvkatelson the fun cake decorating competition! ~ Ms TbaeinnHg aoornolHe monogde(lGartouhopmTeax) on ~ MsAOccnougonnSteise)awonnToteehene(arPbllainngtation clahdcciNfoohwdlAotdumoehaersrrrimtie,mcmwuscnewerhieiarantbaeaylcnbenlttltyosatdiuuec,ewmdnetroewwvnsedmbtuaeeooocrnnttrfwotohocjkofoaueueiaflcbmlabrplmcdocecroeeemeiojhmnrnlueympaomtotnpio.oaprdoaliresnotabitaelfmidryyltfodet,eei/enhcoiratnsuseroneo,tldtsr. fwfrhooopharmpaevcinpedhhoItmeomriwcmtmykuao-etnceuueohiolrwptdfinfylsfhndi)att(eapoyoiinn.sprelpnestr.trhieyaotco,cveokmibeea,ns,tetoecueefn)ateln.eiabddoaxlfvnieamaba,ritiiirylollseoaietrcbnwsyhig(oliteiilort.dreky. ~MMansaNgeuamtruetnhl teA)wionnor(dkPpirsloaapdceveratyntRaigseks ~ Ms DAecfbciroosurt-anthtism)Beoonnmgbo(etChineogrmamodity Teaming Up To Empower B40 Community IOI Properties Group Berhad (IOIPG) joined The participating UKM students also gained a hands with the Faculty of Pharmacy of Universiti sense of social responsibility, enabling them to Kebangsaan Malaysia (UKM) to promote public sharpen their interpersonal and entrepreneurial awareness on environmental sustainability to the skills. This initiative is aligned with IOIPG’s B40 community on 7 March 2020. The Social sustainability goals of Caring for the Environment Entrepreneurship Programme for Making Recycled and Developing Sustainable Communities, and the Oil-based Solid Soap teaches the B40 community strategic themes of Inspiring Women and Young in Kampung Sesapan, Batu Rembau in Semenyih Urbanites. It also goes hand-in-hand with the IOI to upcycle used cooking oil into solid soap. By Connects to Earth campaign. doing so, we are empowering the B40 community, especially women, to earn a sustainable livelihood and uplift the economic condition. Oil-based solid soap making creates new opportunity for women. Imparting useful skills to empower the B40 community. Sharing knowledge to uplift economic and social well-being.

6 6 GREEN & SUSTAINABILITY 60 Smallholders On Board ILHAM Mr Carl Dagenhart All 60 smallholders are positive, enthusiastic and to Fortuna’s collecting centres in Paitan and Sugut Head of Stakeholder Engagement committed to the ILHAM Smallholder Programme districts. (IOI Corporation Berhad) (Program ILHAM) after attending the interactive To date, 112 smallholders across nine communities Best Management Practice workshop by Bunge have signed up for Program ILHAM, which Making Further Progress Loders Croklaan Group, IOI Corporation Berhad, empowers smallholders towards a sustainable In IOI Pelita Land Dispute Kilang Kelapa Sawit Fortuna and Kerry Group. Like agriculture production. Starting from February, the first workshop in July 2019, the topics that were these smallholders will receive a 65% subsidy “We have made further progress in addressing the long- presented in the second workshop in October 2019 support on bio-fertilisers in four rounds (February, standing land dispute with the nine communities located in Paitan, a remote district in Sabah, are all relevant May, August and October). around IOI Pelita concession in Sarawak. Recently, our to the smallholders, who came from surrounding Stakeholder Engagement team conducted another round villages and actively send their fresh fruit bunches of socialisation sessions with the community leaders to inform them about the way the negotiations for the final settlement will be conducted. The negotiations will start as soon as the Community Participatory Mapping is completed. Local NGOs are assisting us and the communities in performing this time-consuming and complex exercise.” Our Honorary Wildlife Wardens (HWW) are tasked with the role of assisting the Sabah Wildlife Department (SWD) in patrolling, wildlife enforcement and biodiversity conservation, especially wildlife, in the Sabah Kinabatangan region. It is a big challenge as a total of 125 appointed HWW, including 54 HWW from IOI Plantation Services Sdn Bhd, assist SWD, over a vast area of approximately 18,000 square feet. Our HWW, along with other HWW, and individuals from different plantation companies, government and non-governmental agencies as well as the local community, were honoured by SWD at Syarimo Clubhouse in Lahad Datu during the 1st SWD Kinabatangan District Appreciation Ceremony for 2018/2019 on 6 March 2020. Mr S. Kathiravan, our Senior Manager of Syarimo Group and Mr Jimli Perijin, Enforcement Officer of SWD presented certificates of appreciation to commendable HWW, including eight certificates in HWW and Wildlife Conservation categories to our HWW. Our HWW will continue to collaborate with SWD and participate in SWD’s activities in 2020 that include planting elephant grass (Napier grass), dialogue session on awareness of protected bird species, joint roadblock on illegal hunting activities between SWD and Wildlife Warden, and more.

Transforming Our GREEN & SUSTAINABILITY 7 Supply Base 2nd Sustainability IOI Corporation Berhad’s Responsible Sourcing Management Review team joined hands with our customer, Reckitt Benckiser, and Earthworm Foundation team Our management team, plantation, sustainability to reach out to our third-party supplier, Tanah and safety and health colleagues from IOI Emas Mill, to support their commitment towards Corporation Berhad and IOI Plantation the No Deforestation, No Peat, No Exploitation Services Sdn Bhd attended the 2nd Sustainability (NDPE) requirements. Smallholders, outgrowers Management Review on Peninsular Malaysia on and external plantations as well as the employees 20 February 2020 to review our sustainability and management of Tanah Emas Mill and estates commitments and progress. attended the intensive focus session from 13 It is an important avenue to identify gaps and to 16 January 2020. A big thumbs-up to the provide feedback in our implementation to improve participants who demonstrated excellent knowledge our sustainability practices and operations. Some and awareness on the NDPE requirements, and key topics discussed were the new and updated showed enthusiasm and commitment to deliver the policies and guidelines, the new documentation necessary actions within their operations. control system, certification audits and group-level project for the Climate Change Action Initiative. Visit https://www.ioigroup.com/Content/S/S_SIP to know more about our sustainability efforts. Finding New Home For Elephants Planting A Wonder-ful Future The cashew nut is a favourite snack food all over Together with our Sustainability team from PT When three elephants were found roaming around Let’s Save The Elephants the world. Some of us use the raw and unsalted Sawit Nabati Agro in Indonesia, the students the Ulu Muanad villages, Ladang IOI Moynod, nuts in our vegan recipes; and others love enjoyed a sunny and productive day on Ladang Gedau and Ladang Tekun range in Sandakan Apart from the rescue mission, IOI Plantation is them, roasted and salted, anytime of the 15 February 2020. They learnt of the in February 2020, IOI Plantation Services Sdn discussing with SWD, Earthworm Foundation, day because of the delicious crunch importance of planting trees and how Bhd (IOI Plantation), Sabah Wildlife Department other plantation companies, government authorities and beneficial nutrients. The cashew the cashew plants are able to conserve (SWD) and other stakeholders acted quickly to and relevant parties on long-term ways to enhance tree also offers many benefits which the biodiversity and restore the translocate the elephants to a new home. With our the co-existence with wildlife and mitigate human- were discovered by the Class X and function of the forest in the buffer machineries and excavators, we were able to slowly animal conflict to protect and conserve the current XI students from Kendawangan School zone. Furthermore, the cashew lift them into crates while ensuring they were well elephant population, which is estimated to be SMAN 2, who planted 1,000 cashew plants will provide an alternative source of fed with water and food supplies. Meanwhile, our between 1,500 and 2,000. seedlings at the rehabilitation area of the Cagar income to the community. With all its endless Honorary Wildlife Wardens continued to patrol Alam Muara Kendawangan buffer zone during an the area while the Wildlife Rescue Unit and SWD educational programme on conservation. benefits, it is no wonder that cashew nut is called established a clear path for a smooth transportation the “wonder nut” of the world. with the assistance of our excavators. Together with our employees and various in-kind benefits as well as help by other conservation friends, the elephants have been successfully translocated. Thanks to the swift action and fruitful collaboration, they have found a new home in Ulu Kawag Forest Reserve. We will continue to help patrol the area for other lingering elephants.

8 8 COVER FEATURE What You Can Do About Climate Change Humans are part of nature, not separate from it, At IOI, we believe that any global climate action Our actions directly impact Mother Earth. Starting You may say they are merely small actions, but and human activity that hurts the environment must start by considering our common humanity, with something as simple as taking less red meat collectively, the acts make a big impact on Mother also hurts us. According to the World Health and the need for solutions that are just and equitable will significantly reduce greenhouse gas emissions. Earth. Let us not forget the urgency of climate change Organisation, creating healthy environments for for everyone. We are entering an age of adaptation Around 30% of the world’s land area is used for as emphasised by Dr Surina, and let us learn from healthier populations is one of the most effective where we need to change our behaviours in line livestock production and it is one of the key reasons our colleagues and adopt some environmentally- ways to reduce the long-term health impacts from with what is happening. We strongly advocate the for deforestation. How about cultivating the 5Rs friendly habits too, so that together, we can make a Covid-19 and climate change. adoption of a low carbon lifestyle during our IOI habit of refusing, reducing, reusing, repairing positive change for the environment. Earth Month 2020 campaign and in our personal and recycling? Or using rechargeable batteries? lifestyles. Choosing energy-efficient light bulbs? Say no to single-use plastics like our IOI colleagues who By reducing the use of single-use, disposable plastics, you can Say no to plastic bags! Don’t forget your tote when you go shopping, certainly not our brought their reusable cutleries and containers for lunch! directly impact the world by not adding to the greenhouse gas IOI employees who have custom designed their own totes. Throwaway plastic packaging makes up 40% of the demand emissions. Also, it does good to your wallet too. for plastic and increased production from two million MT in the 1950s to 380 million MT in 2015. Try a vegan or a meat-free diet once a week like our colleagues during our IOI Meatless Monday campaign. Not only can you save more animals and reduce agricultural land usage, you can even stay healthy and look amazing as you shed some pounds. How IOI Employees Are Fighting Climate Change Let’s hear the CoMm(PrmwrCouapshnteaiercntasyetCigCohrneoign)rapgbtoeiTorliahnetu:veets in SMousrYciennocegleiLdmLeeteaaotNdec)ycaeharema(nRapbgeheosa:pusotisnessibthlee MlsehaiMnavrgiesntsc(gEoPlhissmrhetmohreapleaetperlexrlepActcyroehnrmfAagionecboHngcatceoptue:uriionnntt)s c(MthCoaosnfmiRggehamscthohcdaelieirmtlydLaaMteieelyacRrhlkiuafeeintsXigtnyeugl:ee) actions and IirIdtTeauhwiumshmasaeeivmsprdaeteeleapolsdisetrosfhpmoirstnaatrouaurttwroanmccnhttaaleueasntdactncoehsobidsnnpseefweiotgtglraoasrlresiesseiccngtbgtyoeaehaclmrtelbetese.irpedoefwioon,fnsora.tgr.sete lsoStAefntTaothnIlgairsChaereuorrestrabLr,gbgsbuCIytntreMoucriolsaktniezatamwvsAzgv.ltewTihayrPlnaietoyoEfltegoureeltdnasiCCrlhtfiseytgnoeheR.lhtweaoacIAotwnoSincsncm.fhgIfhdSTimeaesa,e!aHndusnnikghotgigoeeogei.sthpstaoth.voee taAibmorsnlyeturfreatceomepmeymrdcurlctuiyabelronIcacdsetlttiebirreiruvteslcacoeamaaatsbntlohcirieotodbcsedtbelamomtldosinlenuneycsstasb,thffefoasaIleoeneootmmlqhdsttlhaopuaepiowomrdlevtfyimnyeenetdetlt.yo I cctwaoosfrhlohoerwkerosynsopmeaaerprnvklioomednrndregebag,Iavirrbltedieynguo,acegyynctgcoaldbrlunbeouonslcbleupekcsarmht,ygbseox choices by some bareaescfanwpoyndcratedelhcletlkrIdeaaaaldrgngusuilismssabnfepesbggiosrnrisjfesteiaohhguortaemhsbdmteeianimtctpt.aeohamniopntsmhsetroees of our IOI family members in tackling climate change.

COVER FEATURE 9 9 Q & A with Dr Surina Ismail, Group Head of Sustainability (IOI Corporation Berhad) on Climate Change. Our colleagues and their family members as well as children Start them young and embed the values of recycling in our Q IOI Corporation Berhad (IOI) is emphasising Climate Action (UN SDG 13) in its from Sathya Sai Baba Centre enjoyed an educational trip to future generations, for they are the ones who will inherit upcoming Annual Sustainability Report. Can you elaborate on this? Tzu-Chi Recycling Centre in Kota Kemuning in Selangor on this Mother Earth. A Since 2018, IOI has adopted the broad United Nations Sustainable Development Goal (UN 7 March 2020. SDG) 13, specifically target 13.2 (Integrate climate change measures into national policies and strategies). Furthermore, in our 2019 Annual Sustainability Report, our Group Managing Director & Chief Executive, Dato’ Lee Yeow Chor, has stated in his message under Moving Forward: “While we continue on our journey, embedding sustainability into our DNA and reaping the economic and social benefits associated with this more holistic approach, we would like to strive for a net zero impact or even restorative effect on the environment.” In 2020, we are now looking to align our greenhouse gas (GHG) emissions reduction targets with climate science and creating a common business practice to set our science-based targets. We have also drafted an initiative called the Climate Change Action Initiative (CCAI) that represents the core elements (i.e. Governance; Strategy; Risk Management; Metrics and Targets) of how IOI will operate. Plants help fight climate change by absorbing carbon dioxide and what better way to help Mother Earth Q What are the steps that IOI is aiming to undertake to be in line with this UN SDG? than learning how to grow our own garden in a Terrarium Workshop on 10 March 2020. A As you are aware, part of IOI’s sustainability vision states that “the economic, social well- being and health of our employees and families as well as that of the wider communities are intertwined closely with our planet’s resources and environment and ultimately defines our prosperity in this one world”. This vision is in line with our sustainability philosophy of People, Planet, Prosperity plus Partnership and our embrace of the UN SDGs, specifically UN SDG 13 on Climate Action. Thus, the next step is for IOI to take a holistic approach in implementing its CCAI and IOI’s strategy is developed around the following commitments: a. To reduce our climate change impact by setting long-term target to reduce GHG emission. b. To promote climate action plan and practices through innovation, improved efficiency and support actions throughout the operations. c. To increase the resilience of our business by managing risks and opportunities, forecasting climate scenarios for climate impact valuation and incorporating circular economy. Q What are some of the challenges that IOI is facing with regards to Climate Change? A The challenges are many and varied. Being an agricultural-based company, integration of climate change considerations into our corporate strategies can reshape the way we conduct our business. Some of the challenges faced include developing or adopting new technologies to reduce GHG emission, becoming more energy-efficient in our operations to reduce our carbon footprint, facing higher risks in relation to climate change due to droughts, extremes in weather patterns, etc., including increasing legal and regulatory pressures. Ultimately, the balance of costs and opportunities will depend on a variety of factors, including sector specificities, government policies and our ability to engage our suppliers and customers in addressing the climate change challenges. aMcPtsiroNoncisucotroelemleTesinsnetn)HsehunaivrPierisonhngem(rPepnlaetrnsitomantpiaoalnct: c(MPhmerasonanpAkvgeeieyrrsuottayonNmpAhgoeceaslcnpidottiiu:tmvhneietn) Q Can you give some key or simple actions that our employees can take to help in moIefapctroaaucnrtisdese,stI5aRwrtsielrnlaeeogtciunnellsgaysarablryuyv,.yecgocalnonstuhdmeiseetw.lehAsesnnd stgaSoleaivntlguaesleIaeidhfsncrsgftttttiuphrurooccbypuitseviscesleueorretoidntcaloltweilfbhytnunfdo.bsieadbrteeereIsitrvdyiaoougimainnnntcyanlhgues.o-dppoeesrerEoplllfneapesuoflnwiicsiergnceastnwgaairrangeieigvpiennccroyreleggtlfsfy some ways to address climate change? A Personally, we can take responsibilities for our own actions. We can ensure we reduce wastage in our daily lives such as in our water usage, food consumption, energy usage; recycle as much as we can which can include paper, clothing, cans, bottles, etc.; instead of using plastic containers, straws or bags, use alternative materials that are not one-time usage and are biodegradable; help green the environment by planting more trees and create simple eco-systems by nurturing flowering plants and creating gardens; and finally, to educate our future generations on the importance of taking care of our environment and guide them by example on these very simple steps, so that they can appreciate what we have so far taken for granted. Q Personally, what are your hopes in the face of climate change? A I am by nature a very optimistic person. I believe that, when faced with an existential threat, the human condition, i.e. the characteristics of human existence including experience and behaviour, will prevail. My only concern is that we do not wait too long to realise this before it is too late. Looking at how the world reacted facing the Covid-19 threat, I believe that with enough evidence (actual or scientific) and more importantly, enough will by the masses, we can mitigate the problems of climate change.

1010 ENRICHING LIVES UTAR Visits Bargain Basement The Student Affairs Department of Universiti to spring clean and donate items from their houses Tunku Abdul Rahman, (UTAR) along with and offices. It will be a team effort, all for a good students from both UTAR’s Sungai Long and cause.” Kampar campuses, visited Bargain Basement at IOI UTAR has since identified an empty room next to City Mall on 17 February 2020. They were inspired The Library Café within their Kampar campus as by the social entrepreneurial concept and charitable the perfect spot. With the current 14,000 students cause that was envisioned by Datin Joanne Wong and 2,000 staff in UTAR, it will be ideal for final- back in 2016. year students to donate their items for new students Datin Joanne suggested to them: “The store can to purchase. It will also encourage residents in the be designed by the Arts students, built by the Ipoh area to donate their unused or pre-loved items; Engineering students and run by the Business and motivate spring cleaning to be a common students. Marketing students can work on spreading practice. the word to areas around Kampar, getting residents We look forward to the opening of the store! For more information, check out Bargain Basement at: http://www.bargainbasement.com.my/ IOI Pan-Cen Shaping Lives Adopts School Through Education IOI Pan-Century Oleochemicals Sdn Bhd went About 600 students from Year 1 to 6, along with Education is a fundamental right and key to In line with our Shea Sustainability Programme’s an extra mile recently by adopting Sekolah the headmaster, attended the School Adoption sustainable development. But worldwide, 57 vision to add value to the country of origin and Kebangsaan Seri Alam 2 after receiving a Certificate Programme ceremony on 5 February 2020. million primary age children remain out of school, have a positive impact on the livelihoods of shea of Appreciation back in October 2019 for installing Apart from the Safety, Health & Environmental and more than half of the children that have not collectors, we partnered with Women For Change a gas detector in the school. The school, including Manager, Mr Tajuddin bin Mohamad Yunos, IOI enrolled in school live in sub-Saharan Africa. to co-finance the construction of a primary school. several high-risk schools in Pasir Gudang, had Pan-Century Edible Oils Chemical Engineer, Ms Recently, Bunge Loders Croklaan Group (BLC) On 24 January 2020, we celebrated International reported various incidents of breathing difficulty Nur Aimie was invited to give an environmental team and supplier visited Zaazi, which is one of our Day of Education, knowing that children from and vomiting. awareness talk. The Tanjung Langsat Port conducted shea sourcing communities in Northern Ghana, 470 women from surrounding communities are a fire evacuation drill exercise while the Academy of and found out about the need for a primary school able to have access to education and a platform to a Safety & Emergency Care created awareness about building for the community. brighter future. Covid-19.

Dual Blessings For CNY ENRICHING LIVES 1111 Since 2000, Yayasan Tan Sri Lee Shin Cheng (Yayasan TSLSC) has been Wave your hands in the air! supporting Dual Blessing Bhd’s incorporation as a social enterprise and its mission to train people with disabilities to have a comprehensive growth in Gong Xi Gong Xi Cheer body, heart and soul, and to be able to lead an independent life. With Senior Citizens As an early Chinese New Year gift, Yayasan TSLSC purchased about Despite his busy schedule, Chief Operating Officer 1,000 boxes of Dual Blessing Bhd’s handmade Blessing Nougats of IOI Oleochemical Industries Berhad, Mr Lai (worth about RM20,000) and distributed to everyone at Choon Wah always finds time to participate in IOI headquarters. Our colleagues were appreciative of charity works and bring joy to the underprivileged the delicious gift, and Dual Blessing Bhd was equally as a patron of the Community Service Committee appreciative because they are able to utilise the funds (CSC). for their occupational trainings and employment opportunities. The Blessing Nougats were home-baked and On 1 February 2020, Mr Lai, together with the packaged with love by Dual Blessing Bhd. CSC, lit up Rumah Sejahtera Permatang Tinggi by singing and dancing along to classical Chinese Hotels And Mall melodies to entertain 51 senior citizens during the Bring Cheerful Treats Chinese New Year (CNY) visit. They also played games with the uncles and aunties, and served them with CNY goodies (such as cookies, packet drinks and mandarin oranges), angpows and a good spread of vegetarian lunch. A humble man with a big heart, Mr Lai has a focus that extends beyond the community. His next project is to set up a go- green community committee to create awareness on climate change and protect the environment through various environmental-driven initiatives. Chinese New Year (CNY) is a joyful time for family Before the team bid their fond farewell, they handed All Is Not Forgotten Here’s a prize for you, auntie. and friends but it can also be a sad and lonely out angpows and RM4,000 worth of food items The CSC preparing CNY goodies for the senior citizens. occasion for those who have no one to celebrate such as rice, flour, Milo as well as essential items, About 70 senior residents and their caretakers from with. About 62 senior residents, comprising some and promised to visit them soon again. three old folks’ homes (Joy Garden Semenyih, mentally ill, abandoned and bedridden elders, from Persatuan Rumah Amal Murni Kajang and Rumah Sincere Care Home in Kajang, Selangor, were all Victory) were not left out as they were treated to a smiles as our employees from Putrajaya Marriott specially-prepared CNY meal at the West Garden Hotel, Palm Garden Hotel and Palm Garden of IOI City Mall (ICM). Tossing the prosperity yee Golf Club turned up on 6 February 2020 with a sang together with our employees from ICM and Le sumptuous meal. Méridien Putrajaya, they enjoyed a round of LED From yee sang with salmon, assorted buns and dim lion dance and face-changing or bian lian (变脸) sum to sweet and sour prawns, steamed dragon show before making their way to watch Ip Man 4: grouper and lamb curry, the elderly enjoyed the The Finale, courtesy of Golden Screen Cinemas. meal while some team members took the time to cut down and remove a hazardous fallen tree branch No one left empty-handed as each of them received which had landed behind the main house. angpows and a goodie bag (sponsored by Tesco, HomePro and Parkson) while a complimentary OGAWA massage chair awaited them at each home at the end of the joyful day on 9 January 2020.

1212 HAPPENINGS TAhParticAegleesssWGietmh You Imagine living in a sustainable home that is designed will enjoy a safe environment to play in, while the Putrajaya wetlands, the first man-made wetlands A total of 57 assisted-living units in Phase 1 are with all the qualities to make you feel safe, happy, senior citizens will have the proper care they need in Malaysia and the largest constructed freshwater equipped with a panic button in the master bedroom satisfied and welcomed. A sanctuary where physical while living independently. wetlands in the tropics. and wheelchair-friendly features such as ramps and and mental wellness are nurtured. An enclave with a Located within IOI Resort City, this 9.65-acre A 2,000 sq. ft. five-storey clubhouse is built to grab bars. Their social needs are not neglected either vibrant community, resort facilities and a supportive freehold development is a joint venture with address the needs of children, working adults and as leisure activities will be aplenty at the clubhouse. environment that takes care of all your needs. A Mitsubishi Estate Residence. It comprises four low- the elderly. It is equipped with an Olympic-size lap On top of health screening, periodic physiotherapy place surrounded by conveniences and necessities at rise blocks and four high-rise towers with 676 units pool, a tree house, a children’s exploratory lab, a sessions and professional care services, modern your doorstep. These are the common facets desired in total. With built-ups from 1,249 to 1,690 sq. ft., reading lab, a children’s arts pavilion, green area (for conveniences such as medical centres, educational by multi generations. Gem Residences ranges from two bedrooms and two light exercise, reflexology, yoga and tai chi), mahjong facilities, leisure and recreational elements are easily Such is the premise of IOI Properties Group bathrooms to four bedrooms with one utility room and table games corner, a communal lounge, a accessible. Berhad’s (IOIPG) Gem Residences, where young and four plus one bathrooms. Privacy is guaranteed gymnasium and more. Ideal for all generations, the development is designed and old alike can find a luxury wellness sanctuary as there will only be four units per floor with an Older residents can enjoy their golden years in to be flexible in configuration and can be altered that fosters occupant well-being and nurtures a exclusive private lift lobby for each unit. a well-planned area designed to make them feel easily to fit the progressive and different stages of healthy and sustainable lifestyle. Here is an age- In addition to the privacy, residents who enjoy better daily, and look forward to living their desired life. Mr Jason Tie, Chief Sales & Marketing Officer friendly home built for quality living – where serenity can look forward to unobstructed views of lifestyle with the necessary level of assistance. of IOIPG, sums up the beauty of Gem Residences: working adults will have peace of mind and children “This home will ‘age’ with you.” AMtatrrabcltei-olinciAotusFair Innovation was the order of the day at Cosmet’Agora the Cosmet’Agora’s Formulation Award, which was 2020 in Paris, France, as exhibitors showcased their hosted by the French Society of Cosmetology. The latest cosmetic trends, formulations, technologies, shiny lipstick care received a very positive feedback. beauty mixes and nixes, at the leading trade fair Developed in less than a week, the glossy and dedicated to cosmetic formulation. IOI Oleo GmbH welcomed almost 100 marbled surface masterpiece combines visitors, mainly formulators, who red and white creamy colours into one, were interested in our raw materials showcasing the unique personality plus our water-free and sustainable of the wearer with each application. formulation concepts. The Personal Thanks to its high-hold shine agents, Care team was present with a booth SOFTISAN® 649 and PG2 C10, it during the two days from 14 to 15 reveals a lingering radiant red colour January 2020. on the lips. Meanwhile, its conditioning The CARE Studio team also presented a newly-developed Marble Lipstick at agents, SOFTISAN® conditionHAIR, WITARIX® MCT C8 and MIGLYOL® OE, are textured to give lasting hydration with repairing oils.

HAPPENINGS 1313 ZeroAiming For Accidents Safety Week 2020 VISION ZER000 + +SIHAT SELAMAT SEMANGAT ENGAGEMENT EMPOWERMENT ENFORCEMENT Recipients proudly displaying their Incident-Free Workplace certificates. In 2018, the Department of Occupational Safety Semangat) theme under the global-based Vision Zero and Health (DOSH) recorded 62 deaths, 192 Malaysia campaign to reduce occupational accidents permanent disability and 2,969 non-permanent and the spread of diseases at the workplace. disability cases in the manufacturing sector We had about 400 participants (employees and alone. A culture of prevention is not achievable if contractors) who benefitted from our Safety Week accidents are accepted as a normal occurrence in 2020, which ran from 10 to 14 February 2020, life, according to the Social Security Organisation aimed to support our enhancement on competency, (SOCSO) Malaysia. engagement and gemba (to meet the people on the IOI Oleochemical Industries Berhad (IOI Oleo) is ground). It is crucial for us to instil a zero-tolerance committed in building a stronger prevention culture mindset towards workplace accidents in order to and introduced the 3E (Engagement, Empowerment, achieve a zero-accident rate for Vision Zero Malaysia. Enforcement) to complement the 3S (Sihat, Selamat, IOI Oleo Chief Operating Tuan Hj Jaafar bin Hj Officer Mr Lai Choon Wah Leman, DOSH Director, urges everyone to adhere to who launched the Safety health and safety regulations Week, commented that Vision as it is paramount to the Zero Malaysia requires well-being of the employees commitment from all levels and the company. which include employees, contractors, vendors and visitors. Safety – Seek & Find The Treasure Live It, Learn It, Love It The thrill of a treasure hunt is always best done with a group of people who shares the same team spirit as you. The Malaysia Shopping Malls Association organised its Amazing Mall Challenge on 8 March 2020. Our colleagues from IOI City Mall (ICM) joined in the fun which started at Paradigm Mall, to Quill City Mall, and back to The Mines Shopping Centre before finishing at ICM. Our two teams of four won third and fourth places respectively in the challenge, earning RM400 cash and prizes in-kind. 3rd Place Establishing good safety practices begins with employers’ commitment to safety as it transforms a company and its employees into a team of people with a common goal. The safety and health of our employees is a top Regular health screenings help keep 4th priority for IOI Pan-Century (IOI Pan-Cen). employees healthy and productive. Place Equally important is an environment that is Congratulations to our winning teams! Keep up the good team positive, hazard-free and protective, which is why spirit! a HSE (Health, Safety & Environment) Campaign 2020 was unveiled in March 2020. Mr Gurdev Singh, Chief Operating Officer of IOI Pan-Cen emphasised the importance of safety: “It is necessary to lead the change in workplace culture to encourage each individual to work together and address health, safety and environment-related issues.” The objectives of the campaign, themed Safety – Live It, Learn It, Love It, were also announced. They included promoting a HSE working culture, raising awareness of occupational safety and health on workplace hazards and risks, enhancing environmental protection, energy conservation and climate change as well as increasing employees’ knowledge of relevant HSE legislations.

Lead To Transform114414 LEARNING CURVE Transformation is nothing without the right Our 34 senior leaders of IOI Corporation Berhad and shared the company’s five medium-term goals Here are some key behaviours that we can put into leadership, but how does the leader of tomorrow participated in a two-day workshop entitled Becoming and targets (from 2020 to 2024). action to help us think outside the box, stretch our look like and how does he or she create teams that a Transformational Leader on 12 and 13 March Being a good transformational leader takes time. leadership capability and better manage our teams. are truly adaptive and prepared for change? Today, 2020, which was led by renowned trainer Mr Roger Although some are naturally inclined to have good Let us be transformational leaders and learn to be we must now contend with machine-learning, Konopasek, with the aim to challenge themselves and leadership skills, it is something anyone can learn strategic thinkers, innovators and implementers on cloud computing, the Internet of Things as well find breakthroughs in their executions and mindset. and improve upon. With hard work, dedication a measurable basis. as an increasingly multi-generational workforce. Group Managing Director & Chief Executive Dato’ and strategic planning, you can lead your team to Transformational leaders empower followers to Lee Yeow Chor opened the session with a message success. change expectations, perceptions and motivations to work towards common goals. Transformational Lea dership 1. Set Goals 5. Be Humble It is important to establish the “why” of Keep your ego in check. It is important work and to break it down into small, to not let ego and pride interfere with manageable steps. This is to ensure that the best interest of your own team and you and your team mates understand organisation as you seek to draw the why the end-goal matters and what they best performance from others. Followers can do to help achieve it. only trust, respect and emulate leaders that serve as role models to them. 2. Fail Fast 4. Stay Informed Leaders should embrace a visionary and Keep abreast with what your competitors entrepreneurial mindset: a determination to are doing. Learn about new technologies find simple solutions to problems and new and processes that can be aligned with the ways to make things better, quickly. This can company’s IOI Vision and Core Values. only happen if you create a culture which rewards risk taking and forgives failures. 3. Prioritise People Being open is key. It is important to care about the people around you and the work they do, to allow and support freedom of speech and to motivate others to do the best possible job. A transformational leader is one that is concerned with building relationships with his or her followers in order to build better people. Ergonomics In The Workplace Learn To Did you know Ergonomics impact us all — whether we realise Currently, she is pursuing to be a certified that the number of it or not. How our workplace and the equipment Erogonomics Trained Person (ETP). Here she common mistakes/ is designed, and how we adapt to it, can either shares some useful ergonomic tips with us to awkward posture at lead to comfort, safety and productivity or cause prevent WMDS. workplace has caused an fatigue, frustration and injury over time. Work- increase of occupational related musculoskeletal disorders (WMSDs) are diseases claim by common injuries affecting the muscles, bones, SOCSO contributors joints, nerves, blood vessels, tendons and other soft in Malaysia from tissues. Some of the signs are sharp or nagging pain 2008 to 2015? in the back, swelling or numbness in the arm, loss of joint movement and strength. More importantly, WMSDs can be prevented if we practise good ergonomics in the workplace. Ms Sung Wei Lyn, Administration Manager from Maintain a healthy Try to keep IOI Mall Puchong attended a two-day training on diet and regular repetitive Ergonomics Risk Assessment (ERP) from 4 to 5 exercise as they are motions to a February 2020, and conducted a knowledge sharing minimum. session with 15 of her colleagues on 27 February vital in minimising the risk of WMSDs. 2020.

Communicate EffectivelyLEARNING CURVE 1515 Without Misunderstandings Trainer Ms Lily Lau emphasised the importance of effective communication in her Developing Effective Workplace Communication Skills workshop on 16 March 2020. It is easier being a speaker than it is being a listener because no matter how good a speaker elaborates a message, it is the listener’s job to understand the message as the message sent is never identical to the message received. Effective communication is about more than just exchanging information. Plain language, when combined with other good communication skills, increases accurate communication of pertinent information. 1ALicsttievnely 2Apply 3 QAsukestions Active listening is designed to NCoomn-mVeurnbiaclations You can ask many types of questions encourage respect and understanding. Take note of your non-verbal – open (questions that starts with It allows you to gain information and communications, which include tone, What and How), closed (questions perspective. Thus, listen twice as much eye contact, facial expression, silence, that starts with Did, Do, Would, Will, as you speak and with your whole body. posture, and the position of your hands Should, Could, Have, Must and Is), Be alert and interested in the other and legs. Maintain good eye contact specific (questions that starts with person. Refrain from interrupting and with your speaker to show you are When, Where, Who, Which, How judging the speaker or jumping to listening. If you are confused about much, How many and How often) or conclusions. Reflect back to what you another person’s non-verbal signals, do visionary (questions such as what are have heard. not be afraid to ask questions. your dreams?). 6 EBme pathetic 5Clarify & 4 &BeSCulcecairnct Understanding emotions is a key Summarise Speak clearly and concisely. Try not interpersonal skill as it enables you to dominate any conversation because to resolve conflicts, to build more This shows that you are listening and successful communication is always a productive teams, and to improve your ensures that you have understood the two-way street. It shows that you are relationships with co-workers, clients correct message. A summary should listening as well as responding. Less is and customers. have details of all the facts obtained more when it comes to speaking and from a person during the conversation, speak in plain English by choosing details of important information or words that are familiar to your speaker advice given to that person and any rather than using riddles, acronyms or agreements or contracts made or signed. jargons. 7 FPeroedvibdaeck 8 Develop 9 Be Give reinforcing feedback such as praise Trust & Present and acknowledgement if you want Rapport to reinforce a positive behaviour. Or Accept what the other person has to give a negative feedback positively if Begin with base level rapport through say to you, allow life to be as it is and you want your listener to stop doing finding common interests and being have a beginner’s mind. Cultivate X and start doing Y. You can state the open. Pay attention to the results and compassion and learn to have empathy purpose of your feedback and give the reactions. Learn to build trust by by putting yourself in the other person’s specific directions or offer suggestions doing what you say you are going to do shoes. You should also be pro-active, for change. and work towards bridging relationships focused on solutions, be considerate based on respect, honesty and integrity. of the view of others, whilst always sticking to the message you need to get across. Prevent WMSDs Don’t Be A Slouch Come, let us do some light back stretching. Interlock both hands above your head, palms facing the ceiling. Sit straight up, then push your palms upward and elongate your spine slowly. You should feel a nice stretch in your back. Keep your shoulders loose and relaxed. Hold for 10 seconds, repeat five times. And breathe. Don’t forget about Keep a good Be careful when lifting strengthening exercises posture at heavy objects and and stretching as they all times. can help your bones, observe the right way of doing heavy lifting. joints and muscles Bend knees, get a good strong. grip and lift straight up.

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