Lifeline VI User Guide

Lifeline Vi/Vi+User Guide

Your Lifeline Vi home unitThe Lifeline home unit is connected to the mains power supply and yourtelephone line. It enables you to generate a call for help when and if youneed it by immediately contacting a monitoring centre who will be able toprovide you with the assistance you require.Radio Antenna Home/Away Button (Yellow) Cancel Button (Green) Status LED (Red/Green)Speaker Microphone Alarm Button (Red)Your personal radio triggerYour personal radio trigger is wirelessly connected to your Lifeline homeunit and enables you to generate a call for help from anywhere in yourhome or garden. The personal trigger should be worn at all times and canbe worn around the neck or on the wrist using the attachments supplied.Personal radio triggers are water resistant (to IP67 standard) up to 1m. Itcan be worn in the shower however wearing it in the bath should beavoided where possible.The personal radio trigger has the below features:Water resistant Up to 50m Auto Low Battery* radio range (typical)*NOTE: The trigger will automatically send a notification call via the home unit to themonitoring centre when its battery is low.For installation instructions please visit tunstall.com/productinfo

Using the home unitMaking an alarm callPress the red button on the personal radiotrigger or the red alarm button on the homeunit. The home unit will announce ‘Donot worry your alarm telephone isdialling for assistance’. The callwill be answered by an operator at themonitoring centre. Tell the operatorwhy you have generated the alarmcall and they will arrange for assistance.Cancelling an alarm callWait 5 seconds (after the alarm button is pressed) and press the greencancel button. The home unit will announce ‘The alarm call has beencancelled’. This in-built delay prevents accidental cancellation of an alarm.Answering telephone callsPersonal radio triggers can be used to answer incoming telephone calls bypressing the personal radio trigger button while the telephone is ringing.When pressed, the home unit will answer the call in hands-free mode usingthe loudspeaker. To revert to handset mode, just pick up the handset of aconnected telephone. To end a hands-free call, press the button on thepersonal radio trigger again or press the cancel button. Calls can also beanswered in hands-free mode at the home unit by pressing the cancelbutton.False alarmsIf you accidentally raise a false alarm, please do not worry as yourmonitoring centre is always happy to hear from you and the raising of thealarm acts as a useful test of your home unit. For installation instructions please visit tunstall.com/productinfo

What the Warning/Status lights on the home unit indicateThe home unit has warning and status lights to clearly show the unit’sstatus lights on the home unit provide indications of its status based on thebelow. Home/Away Button Home unit status (Yellow) On Away mode Off Home mode Flashing Intruder entry/exit time period Status LED Home unit status (Green/Red) Normal mode Green LED on Low battery Red LED flashing (1 every 4 seconds) Telephone line disconnected Red LED flashing (1 every second) Red/Green flashing Radio blocking detected Alarm Button (Red) Home unit status Normal mode On Normal mode running on battery Flashing Alarm mode (1 every 4 seconds) Flashing (1 every second)The LED on the personal radio trigger indicatesWhen pressed the red LED on the personal radio trigger will light up. This isto indicate that the button has been pressed. If the LED flashes whenpressed this indicates that the personal radio trigger battery is low andshould be replaced. For installation instructions please visit tunstall.com/productinfo

How to respond to announcementsAnnouncement What to do‘Warning – telephone line Check the home unit is plugged into a workingdisconnected’ telephone socket‘Warning – there is no mains Check the home unit is plugged into a workingpower’ electrical socket‘Warning - Radio blocking Check that the home unit is not close to anydetected’ other electrical devices such as a computer, television, fan, mobile phone. If so, turn-off or move the equipment away from the home unit and check if this stops the warning.‘Warning – battery low’ Check the home unit is plugged into a working electrical socket‘The mains power is restored’ Nothing, power has been reconnected to the home unit.‘Test Reminder – please press Press your personal radio trigger and follow thepersonal trigger’ next announcementPress the green cancel button Press the cancel button on the home unit, theto complete the test unit will then announce ‘Test completed’.If the warnings persist please contact your supplier.Help and adviceDos Wear your personal radio trigger at all times. • Test your home unit on a regular basis. • Keep the home unit connected to the mains power at all times. • Dust the home unit/personal radio trigger with a soft cloth which can • be slightly moistened with a gentle detergent if required.Don’ts • Expose the home unit to water or other liquids. • Connect cables other than those supplied with the home unit. • Move the home unit from the location that it was originally installed • Move objects close to the home unit that either; create lots of noise, heat, or are made of metal such as a televisions, radios, washing machines, microwaves, WiFi routers, mobile phones, laptops etc. For installation instructions please visit tunstall.com/productinfo

Battery informationAll batteries should be disposed of in accordance with the latest legislation.Technical DetailsWeight: 572g (939g Packaged)Dimensions: 185mm x 122mm x 41mm (WxLxD)Mains power: 230v ac 13A electrical socket (3 Watts)Stand-by battery: 1200mAhr capacity (continually internally charged)Back-up time: 40 hours of stand-by operation with one 30 minute alarm call (minimum expected at date of purchase and when fully charged)Radio frequency: 869.2125MHz, compliant with the European Social Alarm frequency bandREN: 1External connections: Telephone line cord with type BS6312 plug and 3m cable DC power adapter with 3m cableRadio trigger battery: 3V Lithium (not changeable) with up to 7 year lifeEnvironmental Operating temperature (to perform to full specification) = 0°C to 45°C, storage = -10°C to 50°CTemperature: Operating relative humidity (non condensing to perform to full specification) = 0 to 80%, storage relative humidity (non condensing)Humidity: = 0 to 93%StandardsEMC: EN55022, EN55024, EN50130-4, EN301 489-1, EN301 489-3Safety: EN60950Radio: EN300 220-2 Category 1CE: CompliantSocial alarm: EN50134-1:2002, EN50134-2:1999 (trigger device), EN50134-3:2001Design, Manufacture, Installation and Service: ISO9001:2008Declaration of ConformityWe, Tunstall declare that this social alarm equipment is incompliance with the essential requirements and otherrelevant provisions of the R&TTE Directive 1999/5/EC.tunstall.comOur policy of continual development means that product specification and appearance may changewithout notice. Tunstall does not accept any responsibility for any errors or omissions contained inthis document.© 2012 Tunstall Healthcare Group Ltd. ® TUNSTALL and LIFELINE are registered trade marks.Tunstall Group Limited, Whitley Lodge, Whitley Bridge, Yorkshire DN14 0HR D5707001ATel: 01977 661234 Fax: 01977 662450 Email: [email protected]