LGC Training Manual

EFFECTIVE PRACTICES Each LGC branch has 4 weekly stats that must be met. They are: Interviews, sales meetings, MPAs, and core business. The minimum for each category has been decided by your Area Manager. The results from the previous week are due to your Area Manager every Tuesday.

EFFECTIVE PRACTICES Ask you and shall receive. Make sure that you stay on the minds of your clients and ask for orders at every turn. Make sure that every Monday you reach out to your clients and do so with a sense of urgency. Let your clients know that you are attempting to secure the best possible staff for them while you still have “A” candidates available.

EFFECTIVE PRACTICES The Top 25 List is a list of clients that your branch hopes to land for the current quarter. As such, you must pursue those clients constantly. You should call each client on that list with a great new MPA each week. Visit at least 7 of those 25 clients during blitzing, starts, and QC visits.

EFFECTIVE PRACTICES Temp to hire positions are your office’s core business. These positions must be filled at all cost. Use all of your available resources to fill these positions. Once a candidate has been identified, call or email your client immediately and notify them. Follow up by sending the client the timesheet for the candidate.

EFFECTIVE PRACTICES Make first impressions count. Set the tome for the partnership from the start by showing your new client how LGC is different from the competitors. You are there to introduce the client to the candidate(s) and vice versa. Make sure that you bring a physical timesheet with you.

EFFECTIVE PRACTICES Promises made, promises kept. It is not enough to tell clients how we are different from the rest, we must prove it when it counts. Accessibility, qualified candidates, constant communication, and professional customer service are some of our service promises. You must make sure to deliver on these principles.

EFFECTIVE PRACTICES Acquiring new customers is important, but retaining them accelerates growth. Build great relationships with your clients. When things don’t work out as you planned, be honest with your clients. Approach your client with solution, not excuses.

EFFECTIVE PRACTICES We are all part of one team, Team LGC. We all go through the same struggles, disappointments, and successes. Consider yourself lucky to have someone to share that with!

EFFECTIVE PRACTICES Keep these ideas fresh in your mind. A true understanding of what drives your business makes the execution of daily duties more fluid and rewarding.



NEW BRANCH OPENINGS Current Branches Nationwide: • Ann Arbor • Cincinnati • Detroit • Memphis • Philadelphia • San Jose • Atlanta • Austin • Cleveland • Houston • Milwaukee • Phoenix • Seattle • Charleston • Charlotte • Columbus • Kansas City • Minneapolis • Pittsburgh • St. Louis • Chicago • Dayton • Lexington • Nashville • Portland • Tampa • Denver • Louisville • Orlando • San Antonio • Wichita • Des Moines

NEW BRANCH OPENINGS LGC firmly believes in promoting from within. The only way that LGC will continue it’s explosive growth is by having Staffing Managers, who have mastered their craft, take those skills and apply them in a new market. LGC is always looking for individuals ready to take the next step in their career. Relocation should always be viewed as a “stepping stone” in your career. You don’t have to work in the city forever. LGC typically looks at a minimum of 1-3 years. You are expected to grow the branch and develop the new staffing managers coming in below you as you continue to be promoted. Once you have trained/developed/mentored someone to take your place, you can move on to your next opportunity. Every single member of the LGC’s upper management has lead their own branch. Will you be the next LGC success story?